Customer Reviews for U-Haul Moving & Storage of Marlboro

1615 reviews

415 Rte 9   Englishtown, NJ 07726
(Located between Gordans Corner Rd and Union Hill Rd)

(732) 536-0235

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(732) 536-0235

415 Rte 9
Englishtown, NJ 07726
(Located between Gordans Corner Rd and Union Hill Rd)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

JOHN Y. 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS M. 
Rating:
5.0

Easy to get to from my home. Professional & courteous service agent. Great price!

ANA S. 
Rating:
4.0

Customer did not leave a comment.

TODD W. 
Rating:
1.0

Paid in full on Sunday when returning truck. Was charged $147 today. An unauthorized transaction. 10 calls to Uhaul with no help.

MARC C. 
Rating:
5.0

Full-service U-Haul. Only issue was they could not take a return from another location for some reason.

Gregory T. 
Rating:
5.0

Just keep doing what you are doing.

Mario M. 
Rating:
5.0

Customer did not leave a comment.

Michael H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert J. 
Rating:
5.0

POOR RATING to Upper Management of Operations if I could for coordination. UHAUL is not meeting customer expectations by putting a clause if your equipment if not available, that they will contact where to go to pick it up. THE NIGHT BEFORE. REALLY!!! To leave a customer with NO choice but to accept. Was this an upper management decision? to cut budget by not having additional personnel on payroll to move any requested equipment relocated to meet customer expectations? Customer Service comes from the top. Since I have retired from a major company. I know how these write ups are processed in todays culture. We've heard this so many times but it is what it is. Profit before Customer. Otherwise. the equipment rented functioned very well. Oh, another thing. Why can't a billion dollar company not offer VETERANS a discount

Pablo R. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH G. 
Rating:
5.0

Great customer service

JEANETTE M. 
Rating:
5.0

Great job, seriously nothing to improve. Joelle was helpful, friendly, and professional.

Paul M. 
Rating:
5.0

Customer did not leave a comment.

HERMAN G.  |  First Impressions 
Rating:
3.0

Most things went well. It was clean and safe. We only have 2 complications: We didn’t get a card to go through the door and the pin we set never worked. I had to ask another costumer for help one day I came to do something in my camper. Also we told the staff we were thinking of not using the space anymore. They told us we can canceled on line but never said we had to take pictures. The storage is hours from my house and I was not able to get the pictures

FANCISCA M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LAURENCE K. 
Rating:
5.0

I found the whole process to vary easy and quick. I was able to check in and return my rental truck With in minutes...and the staff was well informed.

JOHN F. 
Rating:
5.0

Very friendly and nice. Highly recommend

Jaeyoon J. 
Rating:
3.0

I should have some type of compensation for having to deal with a truck that your company knew had an issue in the first place.

LINDSEY M. 
Rating:
5.0

Answering the phone takes WAY long. 20+ minutes.

Barry D. 
Rating:
5.0

All was great!

DOUGLAS H. 
Rating:
5.0

Customer did not leave a comment.

Alan D. 
Rating:
5.0

Customer did not leave a comment.

OLIX H. 
Rating:
5.0

Customer did not leave a comment.

MANUEL R. 
Rating:
5.0

Customer did not leave a comment.

MANUEL R. 
Rating:
5.0

Customer did not leave a comment.

JILLS B. 
Rating:
5.0

Great crew, very professional and knowledgeable! Prompt and quick transaction for pickup/drop off, thank you!

Edwin C. 
Rating:
4.0

Online check in was a bit time consuming and wouldn't work properly. My store experience was great.. online customer service was not good at all. Representatives have an attitude that was not easy to ignore.

VERONICA B. 
Rating:
5.0

Anyone can walk around storage facility. Facility is in small strip mall.

Vincent C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHAEL M. 
Rating:
5.0

Customer did not leave a comment.

Vincent C.  |  First Impressions 
Rating:
2.0

I booked in Somerset had to go 40 min out of the way to get this vehicle. It was so confusing the process.

Susanne C. 
Rating:
5.0

Customer did not leave a comment.

OLEKSANDR K. 
Rating:
5.0

Excellent experience . Staff was very helpful and the truck was clean.

JORDAN M. 
Rating:
5.0

Great service!

STANLEY Z. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY P. 
Rating:
5.0

Easy to book, fast on site service, all questions answered, low price, all in all excellent experience! Thank you

MICHAEL S. 
Rating:
5.0

Very helpful very friendly and ready when I got there

Michael H. 
Rating:
5.0

Customer did not leave a comment.

JAVEN R. 
Rating:
5.0

Customer did not leave a comment.

Ferdinand O. 
Rating:
5.0

It is difficult to accurately determine how much gas need to be put back in a car when returning. If tanks were always full during pickup, then it would be easier to just fill it again.Or install digital fuel consumption and trip meter.

Lasha G. 
Rating:
5.0

Victoria is the best !!

Aviram O. 
Rating:
5.0

Steering wheel was off center and had to driv the truck slow. Had no choice and had to use this truck because there was only one 26 ft available.

PAUL Q. 
Rating:
5.0

Customer did not leave a comment.

Phillip L. 
Rating:
5.0

Customer did not leave a comment.

FRANK F. 
Rating:
5.0

Customer did not leave a comment.

Ferdinand O. 
Rating:
5.0

Customer did not leave a comment.

Cara C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARTIN B. 
Rating:
5.0

Customer did not leave a comment.

BARBARA H. 
Rating:
5.0

Customer did not leave a comment.

EARL T. 
Rating:
5.0

Amazing people ! Love this location

ANTHONY I. 
Rating:
5.0

Keep up the great work. I will be a returning customer and will recommend this location to family and friends as well.

MICHAELK L. 
Rating:
5.0

Customer did not leave a comment.

Allen W. 
Rating:
5.0

Customer did not leave a comment.

KENNETH K. 
Rating:
5.0

Customer did not leave a comment.

PETER L. 
Rating:
3.0

Customer did not leave a comment.

ROBERT W. 
Rating:
3.0

Customer did not leave a comment.

BRIANT M. 
Rating:
5.0

Nothing everything went very smoothly - Staff was knowledgeable and courteous

Anthony O. 
Rating:
5.0

Customer did not leave a comment.

STEVEN R. 
Rating:
5.0

Customer did not leave a comment.

Ruslan B. 
Rating:
5.0

Very friendly, helpful and professional staff.

Roderick A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RICHARD P. 
Rating:
5.0

Customer did not leave a comment.

ANDREY U. 
Rating:
5.0

Customer did not leave a comment.

FELIX N. 
Rating:
5.0

Keep up the great service.

GARY C. 
Rating:
5.0

Customer did not leave a comment.

Thomas A. 
Rating:
5.0

Customer did not leave a comment.

BRIAN M. 
Rating:
5.0

Nothing to improve.

JOHN M. 
Rating:
5.0

The young lady that took care of me this morning was exceptional! Knows exactly what customer service is! Thank you for making my visit one in a million!

ROY H. 
Rating:
5.0

I had a very helpful customer service person.

CATHERINE M. 
Rating:
5.0

Victoria was the best,

ARISTIDES R.  |  First Impressions 
Rating:
5.0

Excellent Service!

STEVEN W. 
Rating:
5.0

Woman reception was professional and courteous

stuart S. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN P. 
Rating:
5.0

Customer did not leave a comment.

Melissa V. 
Rating:
5.0

Customer did not leave a comment.

Neil M. 
Rating:
5.0

The morning and afternoon workers were both helpful

Robert R. 
Rating:
5.0

Very easy and the manager was very courteous and professional.

JOHN M. 
Rating:
5.0

The person I dealt with during pick up and drop off is an awesome person. Great customer service!

GOBINDER B. 
Rating:
5.0

Customer did not leave a comment.

BRIAN M. 
Rating:
5.0

Customer did not leave a comment.

Patty N. 
Rating:
4.0

Staff was awesome and very helpful!

Jake M. 
Rating:
5.0

Customer did not leave a comment.

SHENG Z. 
Rating:
5.0

Seamless process!! I will be using this UHaul location in the future.

Michael T. 
Rating:
4.0

Customer did not leave a comment.

Vinod A. 
Rating:
4.0

Having customers waste 10 minutes taking pics and doing the return process is not helpful.

THOMAS O. 
Rating:
5.0

Customer did not leave a comment.

FRANK K. 
Rating:
5.0

Victoria took care of my paperwork very quickly and was very pleasant. I would definitely rent this location again.

Peter S. 
Rating:
4.0

Customer did not leave a comment.

ANTHONY R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TINOP C. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY K. 
Rating:
5.0

Truck ran a little rough it was clean as to be expected from a truck used for moving peoples junk ... as for your website and storage location in east Brunswick i will never use your facility there i reserve online and when i got there there were no units available thank god Cube smart had just opened!!

EDUARDO M. 
Rating:
5.0

Customer did not leave a comment.

JOHN M. 
Rating:
5.0

It really was a smooth transaction, which helps with the stress of moving anything. The staff was friendly and knowledgeable. My only issue was my son forgot a door locking bar in the side of the truck, where the wood is, and although I called and asked about it. The guy said he didn't work the weekend, and hasn't seen anything. Now I have to drive over tomorrow to ask someone to check the van. As I'm sure it's there,

SUSAN B. 
Rating:
1.0

Leakage from snow in winter and rain now, at times, has ruined clothes, bedding and some power tools. Some I cleaned and salvaged but "investigation" is still in progress says Victoria. I asked to be moved to a 10x10 because now I don't need 10x15 due to damaged goods thrown away. That request I made back in January when I first noticed ice melting between the metal roof panels. No customer service is complimentary. I've used uhaul only, in the past, never again though. I'll be going to small claims court due to no response due their lack of roof maintenance.

TOMA B. 
Rating:
5.0

Customer did not leave a comment.

Lisa S. 
Rating:
5.0

I came in this morning to rent a cargo van for a move out in Philly. They had one available and the process was smooth. Very easy and simple experience!

JOHN S. 
Rating:
5.0

Nothing to do with the location, just a real frustrating experience trying to pick up the truck this morning with UHaul asking for a second person to confirm my reservation. Wasn't told about this, and it was difficult getting any person I listed to answer the phone before 8am on a Sunday morning. Held us up with getting the truck. Also should note, that I called U-Haul when I was in transit to alert them that the seal/zip tie was broken and laying on floor of truck by dolly. I did NOT use it and called to advise someone so I wouldn't be charged.

Stacey S. 
Rating:
5.0

Great rental. Great customer service.

NICOLE B. 
Rating:
5.0

Customer did not leave a comment.

leonard W. 
Rating:
5.0

Customer did not leave a comment.

DANNA B. 
Rating:
1.0

When I received the key to the van, I walked around and found many dents and scratches those were not marked, potential for extra charge on return if I didn't mention. Especially a huge dent in the front bumper. I asked if I can return after hours and was told that I can just park the van in the lot and drop off the key in the drop off box but there was no mention of the extra $20 charge for after hour return even though I returned it early. I rent truck few times a year and will not be returning to this location again.

Aydin U. 
Rating:
5.0

I use U-Haul every few years and am consistently happy with the experience. This location and the gentleman that works there were a pleasure to work with.

GARY M. 
Rating:
5.0

Customer did not leave a comment.

Andrew B.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

MAX S. 
Rating:
5.0

Customer did not leave a comment.

Leonard D. 
Rating:
5.0

Customer did not leave a comment.

edward r.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kevin F. 
Rating:
3.0

Didnt like the increase without notification

vilma w.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Frank J. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS H. 
Rating:
5.0

Young lady who helped me was a tremendous asset to your company

VINCENT L. 
Rating:
5.0

Customer did not leave a comment.

ANDREA V.  |  First Impressions 
Rating:
5.0

everyone was very helpful. I may need to get a larger rental unit. I will discuss that with your staff

JAMES E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Doreen T.  |  First Impressions 
Rating:
5.0

Very nice place, they give u a key fob to lift the gate, you don’t even have to roll your window down, very nice staff, very knowledgeable, i met victoria the mgr upon arrival, she must have trained the staff, because it was a great experience, i was in and out fast.

John G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jonathan H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARIA C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

bonnie k.  |  Overall Experience 
Rating:
5.0

Amazing customer service. Staff went the extra mile to make my moving experience easier to manage.

Frank G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Vicki P.  |  First Impressions 
Rating:
4.0

Everything was fine for the three years that I had a storage unit there. The only negative comment that I would like to state is that once when the security gate was broken and in the up position for weeks I was never notified that this happened and there was nothing done to provide alternate security to prevent anyone from driving in or out of the facility before the gate was repaired and operational again.

scott o.  |  Overall Experience 
Rating:
5.0

everyone there was great and very helpful thank you very much

holly b.  |  Overall Experience 
Rating:
5.0

Victoria, the Manager in the Marlboro U-Haul went above abs beyond to help me. She us Definitely an asset as a Staff Member for U-Haul. As a matter of fact, I hv my storage unit for 4 years and she is by far the best Manager yet.

PAULA A.  |  First Impressions 
Rating:
5.0

Victoria & her staff are always very professional & treat with me with kindness & respect. I would highly recommend the facility in Englishtown/Marlboro to anyone who might ask me about a storage facility.

DAVID P. R.  |  First Impressions 
Rating:
5.0

Excellent manager & staff for service

william H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DENNIS L.  |  Overall Experience 
Rating:
5.0

very clean and helpfull thank you

holly b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gesiminas K.  |  Overall Experience 
Rating:
5.0

The only problem which is getting worse not better is someone answering the phones at the Marlboro location. At any time that seems to be mission impossible on reaching anyone especially when u wanna make a payment. To be blunt ur staff is super friendly and helpful. Problem is u have to actually reach someone to actually enjoy the experience U have no idea how much money uhaul is losing daily over that worsening issue but again the awesome staff compensates that to a degree. Hopefully u haul wakes up and starts answering their phones

David T.  |  First Impressions 
Rating:
1.0

unfortunately I had a terrible experience with the facility as roof had leak and some of sons belongings were destroyed . the issue is being resolved via insurance claim and the general manager promptly contacted me and filed a report but I was disappointed that I wasn't offered any dispensation from the facility. also there was no light inside the unit which was disappointing .

Lawrence C.  |  Overall Experience 
Rating:
5.0

Everything was pretty good. The only suggestion I can make that the storage unit was not lit at all. I had to bring a flashlight everytime and that was inconvenient for me. Other than that it was good

jeff s.  |  Overall Experience 
Rating:
3.0

Entry gate too often broken requiring open access to what should always be a secured storage area. A second security gate should be installed.

Amberly T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chris R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lawrence C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

RUDOLPH B.  |  Overall Experience 
Rating:
5.0

It was my first time renting a storage unit.. I got lucky with the place I chose. UHAUL was perfect. The people, the place , the price. ALL PERFECT!!!! I am so happy how smoothly the process went.

ILAYNE H.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Hector P.  |  First Impressions 
Rating:
5.0

ABSOLUTELY AMAZING.... THIS IS MY 💯 PERCENT GO TO FOR TRUCK OR STORAGE.... Victoria the manager was amazing an a big sweetheart... I will recommend this place to all my friends an family... normally don’t like going out of my way, but for this I will ever time....

gail m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

maria i.  |  First Impressions 
Rating:
1.0

I was given the wrong truck, I had to make 2 trips, plus I had to put gas in the truck 3 times, plus I was told I wasn’t going to be charged the $100.00 for making the reservation, but I was, they charged me the environmental fee.. I made my reservation for a Saturday but I kept getting calls saying it was a different day.. on the day of moving am going to the storage unit the only person who gave me the up most respect was Victoria the young lady at the storage place. Such a HORRIBLE EXPERIENCE, I think after this I may never use them again. I will be calling bc I was told it’s going to take 10-15 days to get my $100.00 back.. I was soo upset I was ready to cry..

gail m.  |  First Impressions 
Rating:
5.0

Great person to do business with very very helpful Thank you

laura p.  |  Overall Experience 
Rating:
4.0

I have t say everyone is very nice and accommodating. The only thing that I would like to suggest that there would be some sort of lighting in the unit. It is very hard to see once inside the unit..

jeff s.  |  First Impressions 
Rating:
5.0

The gentleman that helped close my account was fantastic. Helpful. Friendly. Professional.

Meghan D.  |  Overall Experience 
Rating:
5.0

Courteous. Thorough. Accommodating. Extremely helpful.

joseph D.  |  First Impressions 
Rating:
5.0

Nice people at the desk. Very helpful. Easy experience. Great truck.

Geoffrey H.  |  First Impressions 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage Icon
    Self-Storage

    We have the most coverage in North America!

  • U-Box Container Icon
    U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

Back
To Top