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charles n | Overall ExperienceCustomer Reviews for U-Haul Moving & Storage of Marlboro
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Rented the MT for a trip that was plagued with issues. The trailer was the only thing that went as planned. Staff was very helpful during pick up and they were very patient when I needed to extend the rental.
Toni SWheel alignment
Kyle WImprove your app. It failed to detect my location when i dropped off the truck. It failed to scan the bar code on the door I returned the truck at 5:30pm but the receipt states 9pm.
Jesus ZThis is a excellent U-Haul location. Both women working there or super friendly extremely proficient in their jobs. This was a very seamless process that I will use again and again for my small business of moving furniture.
MICHELLE PJoelle and team were always available to answer my questions and helped me to have a seamless move. Thank you!
THOMAS H | Overall ExperienceGreat customer service.
John R | Overall ExperienceI dont see how it could be improved . Great price fast service and the people were very friendly
CHRISTOPH HEmployees went above and beyond to help me with my move when the one-way truck I booked wasn’t available. I will definitely recommend this location to friends and family.
Joshua FThe trailer needs to have the tire tie down replaced on both sides. On our trailer it was very rusted and made it difficult to connect the vehicle to the trailer easily.
John WThe trailer I rented was ready when I got there. Employee attached it to my hitch and checked to be sure I had proper electrical connection (all lights working). I was in and out in 15 mins for pickup. Less than that for drop-off. Clear signage pointed to drop-off area. Same employee unhitched trailer and remembered why I rented it and asked about the trip. I didn't even have to go inside. My receipt was emailed to me.
Lori PAlex was very helpful We appreciate your service Thank you Mala
Mala DAlexander has been great. He got the u box in place even though I was a little early that day. Easy checkin easy checkout .
sri vThe woman I pick up truck from was great and the kid I returned two at night was warm, and friendly, could not have been nicer
Charles TFriendly staff . Easy access
sri v | First ImpressionsThank you U-Haul of Marlboro I appreciate your support and patience with my move; it was quite a move for my family and I. The truck we had was clean and safe; thank you.
Andrea FAbdelrahman Megdad
abdelrahman mVery friendly and helpful staff!
Ashley WJoelle Boyce And her staff were very helpful and easy to deal with. Highly recommend this location
ALONSO A | Overall ExperienceMy preference would be to have a representative go over the vehicle with me. I didn’t like the small photographs on my phone. I would expect the vehicle review to be part of the customer service.
Robert CVery nice and respectful staff
Arben VEverything was perfect. Joelle was prompt and quite pleasant. She addressed my questions related to the rental. Vehicle was clean and ready to be picked up. No delays. Returning the vehicle was very easy
Richard BAll involved were pleasurable to work with and did a great job
Glenn GVery smooth pick up and drop off. Appliance dolly well worth the $10.
George Vthe day i moved out, associates alex and rich were working. They were both knowledgeable, helpful, and friendly.
Christopher E | Overall ExperienceVery helpful customer service during pickup and drop-off.
Jacob PHappy I chose U-Haul, the process was smooth from booking to dropoff. Definitely recommend.
Eduard KI appreciate all the help with getting the storage unit cleaned out. My wife's untimely death has caused our family a lot of anguish and has been hard for me especially to close out all the affairs of the Estate. This was one of the final pieces. I would appreciate any credits that can be applied to our credit card. Thank you to you and your staff again. - Andy Bittner and family
Amy J | Overall ExperienceNothing all is great
Roger REverybody that I dealt with were very nice
RICHARD EEfficient concise...reservation was easy,truck ready when I arrived,minutes spent returning truck and receiving receipt..I will definitely make this my go to location in the future
MIChAEL PFriendly and very helpful staff.
Christopher GExcellent service this is the second time in 6 months i needed to rent a van to move furniture I will definitely recomend u-haul in the future.
Edwin Kentire experience was excellent. fast, in and out and great service
Kostas KI rented the van for 24 hours. It was well maintained. Positive experience and I would rent from this location again in the future. Thank you.
Andrea EWas told tank was full on pick up?? Not sure - asked mpg for truck and was told around 12/mpg!!! Got a little over 5 - had wonderful off?? Pretty sure it wasn't full
Edward DCustomer service at this location was outstanding. Would use again.
Elizabeth SThe staff was always friendly, knowledgeable, professional and competent. Would definitely recommend Uhaul of Marlboro to family and friends
Debra S | Overall ExperienceI was taken care off by Alex at the Englishtown location. He made it easy and is very knowledgeable Of the product he sells. Great customer service skills.
john fEntire process was perfect From the employees to drop off
STEVEN MThe guys were awesome. No non sense. Hooked my trailer up and off I went. Came back unhooked and gone! Thanks for a seamless process.
Patrick TThe truck smells like cigarettes it gave me headache driving
Ronne MThe gentleman hooked up the dolly, checked lights and disconnected when I returned. Friendly and pokite.
DONALD BThe ramp on the trailer was damaged by prior users so that it took enormous effort to lower it to the ground. If it was inspected prior to my rental it would have been noticed and fixed but it was not inspected.
Roberto DNot a thing, the personnel and equipment are fantastic. The only suggestion is to make the record keeping/receipts more all-inclusive at return. For example, you get a receipt for your contract and prepaid rental, mileage, and fees (even though it's only called a "hold", if you use a debit card with logo, the money is deducted immediately from bank account), then you use the app to extend and secure with rental, then return and you're over on mileage -- the staff had a hard time trying to generate one piece of paper at return which would document the amounts paid/held at contract/pickup date, again for extended days via app and secured on card, then net adjustment at equipment return. Would be helpful if could be reflected on one single return settlement document. Thanks.
judith iGreat agents Very informative. Great pricing
Paul RDaniel was awesome. Very helpful and friendly!
Daniel SEverything about this location is awesome! Joelle is the best 👌 👍
Daniel S | First ImpressionsRepresentatives at the store were awesome, thanks
Shyam SGreat experience as always
DANIEL MRepeat Customer. Always happy with this location. Clean, well cared for vehicles. Helpful, friendly staff. Great experience as always.
DANIEL MFront desk staff was very nice.
Pankaj SNice customer service experience
NGO Lstaff was very very helpful
Karl AVery kind owner and staff too. One of the young employees Blake was super helpful with our storage facility. Better experience than I ever imagined.
Daniel R | Overall ExperienceThe staff was and always is, super helpful and kind.
Keith A | Overall ExperienceThis was a great experience at this location thank you.
Robert M | Overall ExperienceThe staff was very helpful and accommodating. Great rates, friendly staff. Thanks
Sergio I | First ImpressionsNone
Scott C | Overall ExperienceEmployees super friendly and helpful
SHERYL C | Overall ExperienceI spoke with Chris about a credit card issue. He was very helpful and professional.
thomas o | First ImpressionsI’m not new I been with you around 4years
joanne s | First ImpressionsThe staff simply did their job. The customer service was excellent and the man who closed me out told me a joke fitting for the occasion. To leave with a smile was very unexpected due to my having to use the facility… divorce. I’m considering using Uhaul to store some of my art and my record collection. The best part for me was the location. The only negative thing was the lighting. That will be a major factor in using U haul in the future.
christopher r | Overall ExperienceThanks
ROBERT M | Overall ExperienceThe uhaul storage experience was excellent due to Joelle. She was excellent. I highly recommend this facility
SCOTT B | Overall ExperienceThe young woman who manages this place was great and so helpful.
Eric B | Overall ExperienceExcellent service!😂
Catherine M | Overall ExperienceMs. Boyce was everything you could ask of an employee. Knowledgeable, professional and personable at the same time.
MICHAEL S | Overall ExperienceGreat office staff, concerns were addressed quickly and effectively.
HERMAN G | Overall ExperienceIn my experience with Joelle & her colleagues they were always kind & accommodating to me especially Joelle who went out of her way for me on several occasions. I would highly recommend the U-Haul location on Route 9, in Marlboro, NJ because of her kindness & leadership.
DAVID P | Overall ExperienceThank you, my staff was secured
Tsitsi M | Overall ExperienceI have the facility longer than I wanted to a Dozen Years and it was always Elite elite of all the above questions no questions asked and that's why I swept and claimed it up to perfection to match everyone
LAWRENCE M | Overall ExperienceJoelle Boyce was a sweetheart to interact with- she was much more patient than she had to be with me - I very much appreciate the way she treated me in all of our dealings. I highly appreciate Joelle's great customer service skills.
DAVID R | Overall ExperienceAll the staff was very helpful
Peter C | First ImpressionsStaff was always great
MARC A | Overall ExperienceStaff and facilities top notch. Highly recommend ! Store manager (Joelle Boyce) extremely helpful and great to deal with.
bob m | Overall ExperienceThe only problem we had was that we found a lot a lot of nails screws we've gotten a couple into our tires that was our only problem otherwise as far as the storage being secure feeling safe when we were there was never a problem
Linda A | Overall ExperienceJoelle is a wonderful manager, who took extraordinary steps to help out during the process.
VSEVOLOD E | Overall ExperienceGreat service all around! Manager Joelle was extremely helpful!!
maria o | First ImpressionsThe staff is always friendly and helpful. The facility is very secure, clean and well maintained.
Richard A | Overall ExperienceNice facility. Good prices and easy access.
Gary Z | Overall ExperienceThe parking space was dirty and branches all over. Requested to clean out branches, that was leaving scratch marks on top of my RV. Had to move out to another lot which was way more clean and tidy.
Kaushik B | Overall ExperienceUpon arriving, Christopher at the desk informed me that there were no available storage bins, despite the fact that I had made a reservation 3 days ago. After searching through his records he first offered me a unit on the 2nd floor and after I explained to him that I specifically reserved the first floor he was able to locate my reservation. When I made a reservation on the phone, I was told by a rep named Genie that I qualify for 1 month free storage because I have used u-haul last February. When I brought that up with Christopher- he told me that I simply don’t qualify for such a promotion. After back and forth he offered to call his manager ( Joelle) to clarify this dispute. About two hours later I called back to see what came off that conversation only to find out that Christopher decided not to bother his manager. Now, I have to follow up with Joelle myself to get a straight answer, why corporate tells me that I qualify for a free month and facility management declines that. Lastly, upon returning my truck I couldn’t use the link that was provided to me for self check out of the truck. I couldn’t upload a picture of my odometer and gas tank. Now, I am facing an additional charge of $20 for someone to check out my returned truck. Overall, not very pleasant experience added to one of the most stressful life experiences- moving.
VSEVOLOD E | First ImpressionsVery good 👍
JUAN R | First ImpressionsOutstanding service, location and staff!
David S | Overall ExperienceThe staff was very sweet and accomodating as I have MS and was in need of a space .. I also rented a truck to move things and it all went well <3
adrian s | Overall ExperienceNo comments .
ALEXANDER K | Overall ExperienceChristopher was more than helpful…Great guy…
rich C | Overall ExperienceThe staff member who helped me, CHRIS, went above and beyond to remedy an online mistake. He is kind and patient and was not afraid to call the corporate office to make sure I was taken care of correctly. He is a keeper!!!!
Cindi K | First ImpressionsAmazing customer service! Everyone is pleasant and eager to assist you.
Frank G | Overall ExperienceStorage unit was clean and ready.. Staff was friendly and helpful… only wish would be better lighting inside by the unit but next time i will bring my own spotlight to make it easier to see.
CINDY F | First ImpressionsMost things went well. It was clean and safe. We only have 2 complications: We didn’t get a card to go through the door and the pin we set never worked. I had to ask another costumer for help one day I came to do something in my camper. Also we told the staff we were thinking of not using the space anymore. They told us we can canceled on line but never said we had to take pictures. The storage is hours from my house and I was not able to get the pictures
FANCISCA M | Overall ExperienceAnyone can walk around storage facility. Facility is in small strip mall.
Vincent C | Overall ExperienceVery friendly, helpful and professional staff.
Roderick A | First ImpressionsVictoria was the best,
ARISTIDES R | First ImpressionsDidnt like the increase without notification
vilma w | Overall ExperienceVery nice place, they give u a key fob to lift the gate, you don’t even have to roll your window down, very nice staff, very knowledgeable, i met victoria the mgr upon arrival, she must have trained the staff, because it was a great experience, i was in and out fast.
John G | Overall ExperienceAmazing customer service. Staff went the extra mile to make my moving experience easier to manage.
Frank G | First ImpressionsEverything was fine for the three years that I had a storage unit there. The only negative comment that I would like to state is that once when the security gate was broken and in the up position for weeks I was never notified that this happened and there was nothing done to provide alternate security to prevent anyone from driving in or out of the facility before the gate was repaired and operational again.
scott o | Overall Experienceeveryone there was great and very helpful thank you very much
holly b | Overall ExperienceVictoria, the Manager in the Marlboro U-Haul went above abs beyond to help me. She us Definitely an asset as a Staff Member for U-Haul. As a matter of fact, I hv my storage unit for 4 years and she is by far the best Manager yet.
Paula A | First ImpressionsVictoria & her staff are always very professional & treat with me with kindness & respect. I would highly recommend the facility in Englishtown/Marlboro to anyone who might ask me about a storage facility.
DAVID P | First ImpressionsExcellent manager & staff for service
william H | First Impressionsvery clean and helpfull thank you
holly b | First ImpressionsThe only problem which is getting worse not better is someone answering the phones at the Marlboro location. At any time that seems to be mission impossible on reaching anyone especially when u wanna make a payment. To be blunt ur staff is super friendly and helpful. Problem is u have to actually reach someone to actually enjoy the experience U have no idea how much money uhaul is losing daily over that worsening issue but again the awesome staff compensates that to a degree. Hopefully u haul wakes up and starts answering their phones
David T | First Impressionsunfortunately I had a terrible experience with the facility as roof had leak and some of sons belongings were destroyed . the issue is being resolved via insurance claim and the general manager promptly contacted me and filed a report but I was disappointed that I wasn't offered any dispensation from the facility. also there was no light inside the unit which was disappointing .
Lawrence C | Overall ExperienceEverything was pretty good. The only suggestion I can make that the storage unit was not lit at all. I had to bring a flashlight everytime and that was inconvenient for me. Other than that it was good
jeff s | Overall ExperienceEntry gate too often broken requiring open access to what should always be a secured storage area. A second security gate should be installed.
Amberly T | Overall ExperienceIt was my first time renting a storage unit.. I got lucky with the place I chose. UHAUL was perfect. The people, the place , the price. ALL PERFECT!!!! I am so happy how smoothly the process went.
ILAYNE H | Online Move InABSOLUTELY AMAZING.... THIS IS MY 💯 PERCENT GO TO FOR TRUCK OR STORAGE.... Victoria the manager was amazing an a big sweetheart... I will recommend this place to all my friends an family... normally don’t like going out of my way, but for this I will ever time....
gail m | Overall ExperienceI was given the wrong truck, I had to make 2 trips, plus I had to put gas in the truck 3 times, plus I was told I wasn’t going to be charged the $100.00 for making the reservation, but I was, they charged me the environmental fee.. I made my reservation for a Saturday but I kept getting calls saying it was a different day.. on the day of moving am going to the storage unit the only person who gave me the up most respect was Victoria the young lady at the storage place. Such a HORRIBLE EXPERIENCE, I think after this I may never use them again. I will be calling bc I was told it’s going to take 10-15 days to get my $100.00 back.. I was soo upset I was ready to cry..
gail m | First ImpressionsGreat person to do business with very very helpful Thank you
laura p | Overall ExperienceI have t say everyone is very nice and accommodating. The only thing that I would like to suggest that there would be some sort of lighting in the unit. It is very hard to see once inside the unit..
jeff s | First ImpressionsThe gentleman that helped close my account was fantastic. Helpful. Friendly. Professional.
Meghan D | Overall ExperienceCourteous. Thorough. Accommodating. Extremely helpful.
joseph D | First ImpressionsAll good
Alexander B | Overall ExperienceNice people at the desk. Very helpful. Easy experience. Great truck.
Geoffrey H | First ImpressionsThe office was unattended for 10 minutes upon my arrival. The storage unit size is less than advertised (10 x 20) is more like 9.5 X 18.5 instead. Very slow process for signing contract.
Raul P | First ImpressionsBest experience I ever had with storage facility. Pleasant staff and easy, simple contract for move in. Thanks. And highly recommend this facility.
Robert V | First ImpressionsVery helpful and always available to assist
Barry K | Overall ExperienceDawn was very helpful, friendly, courageous and professional. Thank you Dawn for all your help
Bonnie C | Overall ExperienceEverybody was extremely nice and went above and beyond to help. I was extremely grateful that there was a forklift on site to help me unload and store a valuable piece of equipment.
Barry K | First ImpressionsGreat and Helpful Service! Thank You, Ms. Ward............
LEONARD B | Overall ExperienceFacility was very clean easy to navigate. Prices were very good.
fred h | Overall ExperienceVery accommodating Very clean secure facility
Dean w | Overall Experiencewe had no problems with the marlboro facility; we were just looking for something closer and smaller
CHRISTOPHER S | Overall ExperiencePoorly maintained units. The handle on my unit was rusted through.The door fell off its springs/rack and would recoil at the top after fighting it to stay up. Reported & never fixed. Dangerous
bruce s | Overall ExperienceI rented an outside lot to store my RV. I sold the RV & no longer need the space. Everything was great!
teresa l | Overall ExperienceSuper nice people. Professional and on top of things
deborah f | Overall ExperienceI never went to the facility. I did everything over the phone. I cannot explain how helpful the staff was. They did everything they said they would and more. I would only use u-haul in the future
Bonnie A | Overall ExperienceI always received great attention and care by the staff at U-Haul! I would highly recommend it to anyone I speak with. Thanks for all of your help over the years!!
Joseph B | Overall ExperienceThe General Manager, Dawn was rude and condescending.
SEAN M | Overall Experiencegreat space thanks
Lara S | Reservationall good
Lara S | Overall ExperienceProblems w auto pay and late fees. Ended up moving out of facility after it was not resolved after 2 months
Melissa S | Overall ExperienceDawn was very helpful and nice to deal with . Thank you
CATHERINE A | Overall ExperienceI had a reservation for a storage bin but cancelled it as it wasn't needed anymore. However everyone concerned was professional and courteous.
Anthony C | ReservationDawn is very attentive to our needs. The place is clean.
debbie f | ReservationDawn was very helpful and considerate.
Katheryne W | ReservationStaff is super nice & very helpful..... Dawn, Vicki, Athena & Chris are great....
LESLIE A | Overall ExperienceThe staff is super helpful at all times.... They are super friendly, helpful & knowledgeable: Dawn, Vicky, Athena and Chris...
Leslie a | Overall Experienceused before and will use again
louis s | Overall Experience