Customer did not leave a comment.Michael M.
Customer Reviews for U-Haul Moving & Storage of Masterson Station
Lexington, KY 40511
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
Special Operating Hours
- 7/4/2022: 7:00 am - 5:00 pm
- Free towing inspection
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great staff. Very helpful and accommodating.Matthew L.
Customer did not leave a comment.Ashim K.
Customer did not leave a comment.RAMSEY A.
Customer did not leave a comment.Angela S.
Best U-Haul experience I've ever had. Staff was friendly and extremely helpful. Cleanest and most organized location I have ever been to. Will continue to use this location as much as possible in the future and recommend to everyone.Austin W.
Need to upgrade phone system to prevent from constantly getting voicemail. Had to physically go to location to make reservationSCHERER B.
Customer did not leave a comment.Briana D.
Outstanding service!charles F.
Truck was fine other than a very buggy, dirty windshieldKirk S.
Everyone was very professional and kind. I would return to this site. However, it's been a few days, and I have not yet seen the promised final receipt for the rental.Darrell P.
Customer did not leave a comment.Jennifer M.
Ended up getting COVID while I was moving and had to extend my contract. Staff was very understanding and friendly. Thank you!JOHN E.
I've never been disappointed by Uhall & this center was no exception. Our service was great!Wayne C.
Staff was so friendlyVictoria G.
The app was more inconvenient and didn't cost additional time. First it couldn't read ky real id, I had to go in to get the key, employee wanted everyone to park somewhere different than where the app directed.Jack E.
This is the best UHaul location I have ever been to. The staff were extremely friendly and helpful, and the facility was gorgeous and clean. 10/10 recommend!Hayley H. | First Impressions
The 2 staff members were excellent! I had driven across country and I was very tired. They were patient and helpful.Tina K. | First Impressions
I am still waiting for my mileage refund.JAMES G.
Staff was very professionalSCHERER B.
The people working at this location were amazing!katharine K.
Customer did not leave a comment.James J.
Started at another location and they gave our truck away. This location jumped in and got us a local truck (we were going one way) and we got a truck and we had to bring it back over 120 miles. They were really nice to get us a truck.John H.
Customer did not leave a comment.Kathryn R.
Customer did not leave a comment.Chris C.
The entire experience was great! All reps that I dealt with were excellent.Amy G.
Customer did not leave a comment.Jeff C.
St. Clare, I hope I have his name right, made sure that I had all that I needed on my moving day! Him and his associates made it a breeze. They where friendly and helpful. I rented a storage space also, the storage area was very clean and easily accessible anytime of day. I would highly recommend their location to anyone in the area who needs their service. Thank you for your services.John H.
Very good location.Doug B.
Customer did not leave a comment.Terry J.
Customer did not leave a comment.m'kiaira M.
Please stop emailing me. I am not nick alexander. Take me off your list.Nick A.
When I got out to my location to load I noticed the outter tire on back axle was completely flat! Other than thar the employees at this location are very friendly and easy to deal with.DWIGHT O.
Customer did not leave a comment.Ziyi W.
Customer did not leave a comment.Joan G.
The manager at this location was super friendly and accommodating - he made our experience quick and easy!Lee B.
Great rental experience.William M.
Someone needs to work the "call in phones" problems. Waiting on HOLD for over 30 minutes twice is frustrating and a huge turn off to do business with.Robert A.
Very roomy lot.RICHARD B.
Customer did not leave a comment.Vicci M.
I did not receive my utlitly dolly like I ordered and didn't realize it till I was already gone and had to load everything by hand would never recommend this place to rent from ever and customer service was very rude when picking up keyMATTHEW L.
I had trouble with the after hours drop-off, I finally just put the keys in the lock box and left. I was able to complete the online portion at home later that night. Justin called promptly the next morning just to confirm that everything was correct and that I didn't need to worry. Overall, U-Haul in KY didn't disappoint!Bree T.
Customer did not leave a comment.LEE M.
Customer did not leave a comment.Amira Z.
Open 24 hoursJames L.
The service was excellent, but the vehicle was very unstable--very had shocks, and no functioning passenger-side seat belt.Loren G.
General manager helped us and was so kind and helpful.Abigail S.
Customer did not leave a comment.Jackie C.
Customer did not leave a comment.Brandon K.
Great to work with!LEE M.
I was pleasantly surprised at how new the truck was! And there are stickers labeling key features of the vehicle. Might suggest a verbal clarification regarding the tow/haul mode, and when it should be disengaged. It's engaged by default on the truck I used.Susan S.
Customer did not leave a comment.Maurice N.
Customer did not leave a comment.Jeanie H.
Customer did not leave a comment.Anthony A.
Staff was friendly and helpful. Need more storage availabilityMary M.
Customer did not leave a comment.CHRISTOPHER H.
I would only recommend this location. They are professional and everything was Clean.Anne P.
Customer did not leave a comment.Michael K.
Very pleased with my experience. The staff were efficient, courteous and helpful. Everything went according to plan.Ramaswamy N.
Customer did not leave a comment.taprine C.
Very good experience, no issues.Richard B.
Honor my reservation and have the right vehicle ready for my arrival without wasting my time waiting for a substitute vehicle that compromised my plans.Russ G.
Customer did not leave a comment.Myriah A.
Customer did not leave a comment.TYRONE H.
Customer did not leave a comment.Mark M.
Very satisfied. Would use this UHaul location in future.Kimberly K.
I appreciate the willingness to comp the equipment since they didn't have what I ordered beforehand.Bennett C.
Excellent customer serviceBryon W.
Customer did not leave a comment.Emma C.
Customer did not leave a comment.Mark M.
Give me a truck that does not have a check engine light on it that doesn't show up until about 50 miles into the trip.DOROTHEA H.
This location has the best customer service and i strongly recommend them!!Rafael H.
Best Uhaul business!!!!Michael C.
When I dropped of my truck the lady was nicer then when I picked it upstuart S.
Customer did not leave a comment.James M.
Customer did not leave a comment.Jonathan C.
It's not the facility - it's is the lack of communication. I have called since the day I rented (two days ago) to discuss several problems I encounteredKIRSTIN C.
Customer did not leave a comment.Rosalinda R.
Customer did not leave a comment.Jeffrey G.
Customer did not leave a comment.DEONTAE J.
Customer did not leave a comment.Kelly A.
Customer did not leave a comment.beth D.
Very easy and good to experience. Would use againDAVID B.
Even though it was my first time at this location, I was very pleased with the service, the communication, how clean their vehicles were, and their check-in and check-out procedures. I did not see anything that anyone would not be pleased!Harriet G.
Customer did not leave a comment.keith W.
Great service and friendly employees!! Looking forward to doing business in the future.Amari C.
Sarah was very friendly and super helpful! She made my day when I picked up the trailer.Tina T.
Customer did not leave a comment.Sylvia M.
Indicator showed that one tire was significantly underinflated. I also don't understand why the automatic don't-deal-with-a-live-person check-in app directs you to the vehicle, and then directs you all the way back across the property because you have to pick up the key inside and you have to wait in a line and you do have to deal with a live person.Terry K.
Staff was excellent. Friendly and well trained.James W.
Manager was super helpfulJared W.
Nothing the staff was really friendly and helpfulCASEY B.
Customer did not leave a comment.George C.
Justin Thompson is the ultimate professional he excels in crisis management. Treat everyone with dignity and respect he’s firm but fair. Has the distinct ability to make sound decisions under pressure. A community leader he brings great credit upon U-haul corporation the Storage Professiion and himself.! Should me promoted on the spot. William (Sarge) FarrisWilliam F. | Overall Experience
Better check ups for the trucks and Vans at least on the batteryFrancisco Antoni S.
Justin was Very helpful and wonderful to work withVeronica S. | Overall Experience
Customer did not leave a comment.Deborah F. | Overall Experience
Customer did not leave a comment.Zach M.
Customer did not leave a comment.lucy c. | First Impressions
Great experienceRose W.
Customer did not leave a comment.Jonathan S.
Customer did not leave a comment.James S.
This location is the cleanest storage facility we have ever used. Justin T and his staff are the absolute best. Would highly recommend using this location for storage needs.DENNIS L. | Overall Experience
Customer did not leave a comment.TERRI R.
Customer did not leave a comment.Arthur David C.
This is an awesome facility and the staff are excellent. The lady that attended to Sarah, was very professional, helpful, and overall an exceptional individual. That was the best haul service ever.habeeb O.
Customer did not leave a comment.yaneth M.
Customer did not leave a comment.Nicole B. | Online Move In
Justin was very professional and knowledgeable. The whole process from selection, paperwork, moving was very convenient. Will definitely recommend this location.Laurin S. | First Impressions
There was a problem with the unit and a small leak in the roof. Justin found the problem promptly, called us to come in and evaluate, and switched us to a new unit. Justin handled the situation very well and boosted our confidence in the facility even in light of a water issue. Overall very positive experience.Adam H. | Overall Experience
Moving is never easy or fun but the U-haul facility that I used was great. The attendant was extremely helpful and so courteous. She helped me with my reservation for a truck, reusable boxes. She showed me my storage unit and was even helpful when I called her to say that I actually needed one twice as large. I was a bit paniced but she help calm my concerns. Excellent public service!Samuel R. | First Impressions
Everyone was very helpful and friendly!LOIDA F. | First Impressions
I’m glad I made the choice to rent a storage unit here. I’ve done business with this U-Haul for years. Storage rental is just as enjoyable as equipment rental. The staff is always friendly, helpful and professional. Justin (the manager) has remembered me by name from day 1. I feel like a valued customer. Thank you!justin c. | First Impressions
Modern facility with great security and very friendly/helpful staffDavid M. | First Impressions
The Absolute Best Customer Service Experience. I would highly recommend this Location for all of your moving and storage needs.Linda K. | First Impressions
Customer did not leave a comment.CHARLEEN R. | First Impressions
Customer did not leave a comment.Fatima W. | First Impressions
Justin is awesome great guyterroy d. | Overall Experience
Customer did not leave a comment.Twana W. | Overall Experience
Customer did not leave a comment.Adam H. | First Impressions
Customer did not leave a comment.Suzanne L. | Overall Experience
Justin and assistant were very helpful and accommodating to getting me the right storage size for my household items and showing me around the facility. Very friendly and pleasant to work with.karl w. | First Impressions
The place is so clean and secure, and the staff so alert that Queen Elizabeth could store her jewels there.KAREN P. | Overall Experience
This location was a complete miracle after the most undesirable move of my life. The staff and manager were exceptional. The general manager was professional in every aspect of his job and went above and beyond to make the experience exemplary. His staff was also very accommodating and was very professional.Jeffery H. | First Impressions
The staff at the storage were very helpful and super friendlysherrymark m. | First Impressions
Customer did not leave a comment.jackie r. | Overall Experience
Staff is excellent!!!Donald H. | Overall Experience
Customer did not leave a comment.Tyree J. | Overall Experience
Both Sarah and Justin were very helpful. Sarah was very thorough in explaining how access to the storage unit worked. Thank yoU!Carolyn B W. | First Impressions
Justin did a fantastic job. He was very helpful and answered any questions we had as well as resolved all issues…we will definitely rent again for our storage needsNatasha H. | Overall Experience
Customer did not leave a comment.Sara M. | First Impressions
Customer did not leave a comment.GREGORY B. | First Impressions
Justin is FANTASTIC!!! UHaul is very fortunate to have him!LYNNETTE L S. | First Impressions
Customer did not leave a comment.Sharon R. | Overall Experience
Customer did not leave a comment.JULIA V. | First Impressions
The staff was very professional and friendly! The manager Justin was very courteous.Debbie T. | Overall Experience
Very nice storage units, all indoors with bay access. You will need to walk a ways. Carts are available and staff is very helpful. Good road access. Very secure with alarms and individual entry codes. Not cheap.KAREN P. | First Impressions
The staff at this location has been excellent, and very helpful!James B. | First Impressions
Customer did not leave a comment.Dana S. | First Impressions
Customer did not leave a comment.Donald L. | First Impressions
Justin the manager is AWESOME..Carol Y. | Overall Experience
Great people Great service 👍Ron S. | Overall Experience
This is my first experience with storage rental and from the first time I walked in to enquire about pricing and unit sizes I have received excellent customer service! The manager Justin is Top-Notch! He has always been so very helpful and terrific to deal with. The entire staff is welcoming, polite, and helpful. The facility is well kept and very clean. This place is excellent all the way around and I highly recommend!!Patricia G. | First Impressions
Customer did not leave a comment.Ronald K. | First Impressions
Everything went great 👍Ron S. | First Impressions
The facility and staff were outstanding! Check in was simple and they made finding the products I needed easy… the location was perfect. The space was extremely clean and clearly they wax the floors regularly (beautiful) !!! I felt safe to store my items at this facility and would recommend to others. THANKS!Anette J. | First Impressions
Very clean and safe place to store your items.carol k. | Overall Experience
Customer did not leave a comment.Ronald K. | Overall Experience
Customer did not leave a comment.lorleeta m. | Overall Experience
Customer did not leave a comment.Kacy J. | First Impressions
As far as storage units go, this one was well kept and convenient. There was an issue with mice in our unit leaving droppings on our items, but that is not something that can be regulated very easily in a facility of this size. Overall, I think this was a great unit, made greater by the people running it.Matthew R. | Overall Experience
Justin is very knowledgeable and super friendly! He’s a great asset to your business.Stephanie W. | First Impressions
The staff at the Merchant st. U Haul storage are the best. They were so helpful & kind. They are the gold standard on which all of your employees should strive forBrenda L. | First Impressions
Customer did not leave a comment.Lisa H. | Overall Experience
Justin went above and beyond for us. after our horrible move Justin was the bright spot and made things better for us.diana t. | Overall Experience
Very clean units and very nice and professional staffBrent S. | First Impressions
Customer did not leave a comment.Michael o. | Overall Experience
It has been a pleasure to work with Justin he was always knowledgeable, professional and friendly.lynette w. | Overall Experience
Very friendly and nicelavitica B. | Overall Experience
Customer did not leave a comment.ETHAN R. | Overall Experience
Thank you for all your help!KIMBERLEY B. | First Impressions
Customer did not leave a comment.Lisa H. | First Impressions
Customer did not leave a comment.lorleeta m. | First Impressions
Upon arrival to this facility, we were welcome by Justin and explained the details. He showed me the process on how to go inside when I need to get things from storage. Above all he was polite and helpfulBEVERLY B. | First Impressions
Customer did not leave a comment.Dustin B. | Overall Experience
Everything was excellent for what I needed them for,Staff was great.Vera G. | Overall Experience
I was blown away with how friendly and helpful Justin and Crystal where. Justin was super understanding and accommodating to our uhaul and storage needs. The facility is very clean and secure. While we were struggling to pack items into our unit with 3 small kiddos, Crystal offered snacks and kept them occupied while we finished unloading our truck. Words cannot express how grateful I am as a mother for the kindness shown to us. Definitely would recommend to anyone looking for storage.Angela S. | First Impressions
Thank you for excellent service in providing storage for my son’s personal property while he was out on summer break from college.Debra S. | Overall Experience
This facility was all I could have asked for. It was always clean, well lit, and secure. The staff was always friendly and helpful!Diane V. | Overall Experience
Very helpful on what I needed to accomplishChris M. | First Impressions
The building inside in nice. It is also really great that you can pull the truck inside so that you are closer, out of all the weather elements and have plenty of carts to be able to transport your items to your storage site. My issues are the parking lots are extremely dangerous and unlevel. I fell there about a month ago and I am still having a lot of pain from it plus I had to go to the ER. Not one person from inside came to check on me or ask me if I was OK. I am not the only one. My daughter almost fell twice and my son almost fell once due to how the parking is not level ground. Also I think for the size of the unit that it absolutely costed way too much. So due to the dangerous lot and the price I would not rent this facility to anyone.Jamie C. | Overall Experience
Customer did not leave a comment.Karmia G. | First Impressions
Both employees we encountered were VERY helpful and accommodating. Facilities are very clean and well run. We will be using and recommending this Uhaul to friends.Anne R. | First Impressions
The staff was extremely helpful. The one month of free storage with a truck rental was also a great perk. I will definitely be recommending uhaul to others for their moving needs and storage. Thank you!Kimberly M. | First Impressions
Customer did not leave a comment.Megan K. | First Impressions
Customer did not leave a comment.David B. | Overall Experience
Customer did not leave a comment.Leslie S. | First Impressions
Nonedavid s. | First Impressions
So friend and helpfullavitica B. | First Impressions
Customer did not leave a comment.Shaytez L. | Overall Experience
Customer did not leave a comment.BILLIE F. | Overall Experience
Great staffJoseph D. | First Impressions
Customer did not leave a comment.Michael C. | Overall Experience
Excellent service from Justin and his staff. I will highly Reccomend.GLENN T. | Overall Experience
Justin was amazing, beyond helpful! We were impressed with the facility and the customer service!GABRIEL R. | First Impressions
Customer did not leave a comment.Keith W. | Overall Experience
The staff was very friendly, very accommodating, and easy to work with. The location was clean. I would definitely recommendEdward C. | First Impressions
Customer did not leave a comment.vicente m. | First Impressions
Justin was super helpful and the facility is sparking clean.Daniel B. | First Impressions
The facility was always very clean. ,the entire staff was always helpfull and friendlyrick k. | Overall Experience
The truck we rented was garbage, it had a red tag on the window where it had been broken down recently. Then we used the truck for one day then on the way back trying to return the truck, it started shaking very bad. I tried to contact Justin Thompson (The Store Manager [Leestown Rd, Lexington, Ky]), but my calls were ignored, and messages handled with no urgency. We called roadside assistance several times waiting on hold for hours to have the call drop on us multiple times. Couldn't reach anyone, and not feeling comfortable driving a truck thats shaking we waited for a response. Then after the manager refused to acknowledge that there was a safety issue with the truck, I drove it back at 25mph limping it back to Avoid further charges. Had the truck for approximately 24 hours, but was charged for 4 day rental. Worst Uhaul Experience Ever. Was ultimatlly asked to remove my items from storage to make room for another customer, like there money was greener than mine. This is after spending thousands on storage rentals and trucks through this same location and management.William H. | Overall Experience
Customer did not leave a comment.Stephanie R. | First Impressions
Super friendly and helpful. Charming.Sarah O. | First Impressions
The lady worker who helped us (I can’t remember her name now darn it) was AMAZING. So personable and helpful even though she was multitasking many different things when we walked in. She seems to be very experienced and doing a great job holding the office together. She made our experience much better and made moving apartments a little more enjoyable!Brianna B. | First Impressions
Customer did not leave a comment.Alyssa C. | Overall Experience
Customer did not leave a comment.ERVIN W. | Overall Experience
Customer did not leave a comment.Alyssa C. | First Impressions
When I got there the unit was too small. The two people working the front desk were helpful and got me the right size.Rachel V. | Online Move In