Customer did not leave a comment.
Tyrone C | First ImpressionsSelf Storage Units in Lexington, KY, 40511
U-Haul Moving & Storage of Masterson Station
Services at this Location:
Features Available at this Facility :
Promotions:
Available Units (All Sizes are Approximate)
What Is Online Move-In / Rent Now?
Other U-Haul Services
Storage Customer Reviews
- 4.5 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
They where very helpful when I needed them the most especially jermiah and the other young man who closed with jermiah they were great
ANGELA C | Overall ExperienceYour CSR Trinity was EXCELLENT. being a Senior Citizen, sometimes young people are not as kind or patient. She was Excellent, kind, courteous, an exeplinary definition of Customer Service. She was friendly and very knowledgeable of her job and products. I would rate her a 10.
KATHERIN D | First ImpressionsThe staff and the manager Alesha was awesome in this situation! Thank you for the great help in my matter. Alesha went above and beyond!!
Stephen F | Overall ExperienceThe only issue we encountered was a lot of mice feces was throughout our stored boxes upon move out. We purposely made sure that we had no food in our 10 x 10 storage locker to avoid that very result but I presume not every one takes that precaution. Jeremiah shared with us that they have a company that comes in and sprays regularly but that apparently didn't stop the mice from living amongst our things for the 6 months that we rented the storage space. We have had to take special precautions to insure not taking the mice with us to our new place which was disappointing but that was the only negative thing that we experienced.
ROGER B | Overall ExperienceTrinity did a great job with my rental.
TANNER W | First ImpressionsGreat bunch of people working there. Very knowledgeable and very helpful
Pedro C | Overall ExperienceThanks much. U-Haul was there when I moved.
Brannon R | Overall ExperienceIt would be nice if renters were made aware of the location of their unit in advance. As well as some effort to put handicap persons nearer the front of the building. My unit was so far in the back of the building I never actually saw it as I am unable to walk that far. It is especially nice that wheeled carts are made available for renters as well as Clean bathrooms.
JANELDA M | Overall ExperienceHaving a variety of storage unit sizes has been very helpful to me. The security system for entering the facility, as well as the cameras, resulted in my feeling safe to go in and out of the facility by myself. I have stored items there twice for different moves. Thank you!
CAROLYN W | Overall ExperienceI fell on your property and call 3 times regarding this Laura higgins 616-322-4499
laura h | Overall ExperienceDeVante was extremely pleasant and courteous and helpful. Helped me every step of the way and got me a unit that fits my needs. He is a fantastic employee, I would love to have him work at my buisness—make sure you keep him and reflect that in his performance review. I’m very satisfied and facility with digital access looks great!
WILLIAM M | First ImpressionsThe team is amazing and is my pleasure on how they treated and interacted with me, huge thumbs up and amazing all around
TEJAS G | Overall ExperienceThe female staff members were cruel and mean to me. They restricted my access to my unit and put a big red lock on my unit even though I was paid in full and hadn’t broke any rules. Every single time I wanted to get in my unit there was a red lock requiring me to go to the office to have it unlocked. They were disrespectful and unprofessional. There was no way that I could continue being a customer here. It was unbelievable!
Amy F | Overall Experience