Trailer Rental & Towing in Lexington, KY at U-Haul Moving & Storage of Masterson Station

718 reviews

2425 Merchant St   Lexington, KY 40511

(859) 309-5729

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(859) 309-5729

2425 Merchant St
Lexington, KY 40511

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return
Trailer Rentals

One-Way and In-Town Local Rentals in Lexington, KY 40511

U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage Icon
    Self-Storage

    We have the most coverage in North America!

  • U-Box Container Icon
    U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitch Icon
    Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

Customer Reviews

Average Customer Rating

718 reviews

Let us know what you think.
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Write a review
Rating:
5.0

Justin helped me with my trailer rental. He was nice and got me in and out quickly. Very little waiting time.

GENE D. 
Rating:
4.0

The air conditioner/heat and radio did not work in this truck. The associate shared that the truck had been impounded so not sure if this may have been part of the issue. The inside was dirty and not typical of what I've experienced in the past from UHaul. I had 90 miles to drive which made it very uncomfortable. Very disappointing experience.

Michael H. 
Rating:
5.0

Very near n helpful.

Hem B. 
Rating:
1.0

Online pickup did not work. Waited over 45 mins in line to get truck. Most likely will not use U-Haul again for this reason. Tried for over 30 minutes to get logged on to access from mobile device and website was down. Waited over 45 minutes in line due to only having one person working

JORDAN R. 
Rating:
5.0

Excellent. From the phone customer service representative to the two ladies that helped me in the store!

Kevin D. 
Rating:
3.0

Thanks for the equipment and see you the next move!!!!

JOMAIKA H. 
Rating:
5.0

Already told V.A. caseworker's as well as other Veterans this was an outstanding place to do business. Manager and other workers really do all they can to make it happen! Great people!

Lisa D. 
Rating:
5.0

Amazing Service. Amazing Staff. Justin and the Team always take great care of me when i come in

MELVIN L. 
Rating:
1.0

The local traffic office was staffed by rude and ignorant people. The drop off location was not staffed and no instructions were offered by the traffic office on how to drop the equipment off. Nothing about the Lexington traffic office was helpful and because of their lack of customer service and basic common sense I will probably never use the company again. I have been a life long customer but this was more than I will deal with again based on how much money I have spent with them.

DAVIDW R. 
Rating:
5.0

A +

IVAN R. 
Rating:
5.0

great service

Michael N. 
Rating:
5.0

Great service

MICHAEL N. 
Rating:
5.0

Again, great service

MICHAEL N. 
Rating:
5.0

Justin and Keionne did a fantastic job and were very helpful in all aspects of my moving to a warehouse! They went above and beyond the call of duty and were very helpful from start to finish. Would recommend them any time for a recommendation and an increase in pay! Thanks again Keith Hill

KEITH H. 
Rating:
5.0

Always they r nice people

Rosalinda R. 
Rating:
1.0

Ive had a bad experience with you guys. I didn't drop it off in Kentucky, I dropped it off in Tampa Florida and in the system it's says that it was dropped off in Kentucky and by a name of someone else and when I go to the U-Haul in Tampa Florida everyone says they don't know nothing about it. I've been there 3 times and they don't give me the receipt that I turned it in. The U-Haul in Florida said they'll fix it because it's a problem on the system but they haven't. All of this has given me alot of stress on top of me moving, I need this fixed as soon as possible.

JEURY D. 
Rating:
1.0

I reserved a 26 ft online to be picked up from Angliana Dr. at 8am. Got up early drove across town picked up my brother who helped me move. Arrived on time only to be told my reservation was moved to Merchant St. and Angliana Dr. "nerver" has that size truck. Had to drive back across town. Merchant St. said there is a $50 guarantee that Angliana Dr. did not honor AND he would give me a 15-20% discount and would leave a note. I called later in the day to extend my contract and was told there was no note on my file about a discount, but she would apply. It is now Sunday, and I still don't know how much I was charged and have not received my final statement via email, but I did get this survey. I am not a happy customer.

MERINDA T. 
Rating:
5.0

Excellent customer service from beginning to end.

Peter G. 
Rating:
4.0

More attention should be placed on vehicle maintenance....

Maulana T. 
Rating:
5.0

We paid for 12 packing blankets and only received 6.

Carolyn A. 
Rating:
5.0

very easy to work with

WILLIE M. 
Rating:
5.0

Excellent customer service!

Terry H. 
Rating:
5.0

The steering had a lot of play

Neville L. 
Rating:
4.0

Computer system seemed hard to load info.

Shelley K. 
Rating:
5.0

Nothing. Justin and the rest of the team have been wonderful and kind

Ashley N. 
No reviews have been submitted for this location.

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