People where friendly and helpfulCecil W.
Customer Reviews for U-Haul Moving & Storage of Masterson Station
Lexington, KY 40511
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.BRISON H.
Customer did not leave a comment.Jeffrey M.
Justin is a rick starlisa d. | Overall Experience
Very clean and great security. We had items stolen from another facility and moved to uhaul for additional security. They did not disappoint. Each unit has an alarm along with multiple security cameras. Did it cost more? Yes, but piece of mind is well worth it.WILLIAM F. | Overall Experience
Thank you Justin for all of the help you provided in making my move go smoothly.. PatPat M. | First Impressions
Great customer serviceBobby R.
Gentlemen was very helpful knowledgeable a d a pleasure to talk toMatthew D. | First Impressions
Customer did not leave a comment.Leonard M.
The pick up location for our 5x8 trailer was not where the trailer actually was. We went to the location that was printed on our confirmation, but the trailer was actually at another location across town. I think U-Haul could have sent an email or text to me the day before or the day of pick-up letting me know that the trailer was in a different location. I even called to confirm the reservation the day before and the agent didn't mention that the trailer was at a different location.Pete V.
Customer did not leave a comment.TINA P.
Keep doing what you are doingLloyd A.
The manager was very rude and unfriendlyERVIN W.
Rachel (staff) is not friendly. She is rude and sounds like she doesn't like her job. She shouts on customers and it happened twice for me on the same day. In one instance, I was trying to help her and she shouted back.Aneel K.
If you can't self pick up before 9am or before they ooen, then don't allow it to reserve it it. Had to wait an hour for real assistance since their 24/7 phone service sucks.Saul R.
Customer did not leave a comment.AUSTIN R.
Customer did not leave a comment.JOHN S.
Customer did not leave a comment.Terry J.
Employee did not go over the cargo van upon return, said I would get an email once charges were calculated. I never received a bill in any form & my credit card has been charged for more than I feel it should have been. We even turned it in more than 1 1/2 hours earlier than planned.Katie D.
Customer did not leave a comment.Jodeci C. | Online Move In
Justin was great! Very accommodating.JEFFREY R. | First Impressions
The manager was real nice and very friendly I recommend to Uhaul place to all my friends and family.ERVIN W. | First Impressions
Service was a little slow, but that's seems to be a process issue not a people issue. People were energetic, helpful, and quite nice to work with.David E.
Customer did not leave a comment.Joshua O. | First Impressions
Customer did not leave a comment.WESLEY S.
Customer did not leave a comment.Andre F.
Outstanding U-Haul location and staff.Mark C.
Customer did not leave a comment.Kimberly D. | First Impressions
Customer did not leave a comment.SHERRY J.
Customer did not leave a comment.ASHLEY M.
Great helpful staff at this location.Mark C. | First Impressions
Customer did not leave a comment.pich H.
Customer did not leave a comment.Tommy H. | First Impressions
Customer did not leave a comment.LARRY J.
Staff was very friendly and helpful. Great experience.ROBERT R.
Customer did not leave a comment.DAVID D.
The manager on staff was great, I called ahead to make sure I had a reservation and that they had the mattress protectors I purchased in stock 2 days before I was scheduled to pick up the truck. He got my items together and prepared my reservation so I was in and out quickly on Friday. He was great! Clean, efficient, easy to access we will always use this location!AMANDA D.
Customer did not leave a comment.DAQUAN S.
I can't remember the manager of the facilities name, but he is amazing. Great customer service and always helpful, even in the middle of the night. ⭐⭐⭐⭐⭐TAMMY M. | Overall Experience
Customer did not leave a comment.WALTER W.
Customer did not leave a comment.LISA S. | First Impressions
Honestly, it was great can't think of anything else.LISA S.
Great customer serviceFlavia D.
Customer did not leave a comment.Steve B.
Customer did not leave a comment.Jimmy H.
Very great serviceMary A. | First Impressions
Excellent twice!Robin S. | First Impressions
The gentleman who helped me get set up was excellent. He was super friendly and helped me get setup and on the road in a timely manner. Many thanks to him!KENNETH B.
Customer did not leave a comment.MATHEW A.
Customer did not leave a comment.Darryl H. | Overall Experience
Justin Thompson is a pleasure to work withMike F.
In Joyed working with Justin on helping with my move in and exiting of my units.He was a Great Help. The Best I ever had with U Haul I have had a lot a of dealings with the company in a lot of different locations.Anthony S. | Overall Experience
Customer did not leave a comment.JERON B.
Customer did not leave a comment.Zachary R.
Customer did not leave a comment.DIANNA D.
Justin, the manager, is so awesome. Give him a raise.Mason W.
Customer did not leave a comment.WENDYMICHELLE B.
Customer did not leave a comment.mike f. | First Impressions
Customer did not leave a comment.MICHAEL C. | First Impressions
U-Haul storage was the cleanest storage facility I have ever utilized before. All of my belongings were in perfect condition due to climate control units!! The staff was very helpful when I needed moving boxes ect. Justin was one of the most helpful, polite and friendly managers I have ever met!!! He’ does an excellent job!!Jenette W. | Overall Experience
Customer did not leave a comment.Suzanne L. | First Impressions
Excellent establishment! Always very personable, helpful and organized!TINA P.
Great service !!!!Kent G.
Customer did not leave a comment.Dan C.
Customer did not leave a comment.Katherine R.
Customer did not leave a comment.Rosalinda R.
Justin helped me with my trailer rental. He was nice and got me in and out quickly. Very little waiting time.GENE D.
The air conditioner/heat and radio did not work in this truck. The associate shared that the truck had been impounded so not sure if this may have been part of the issue. The inside was dirty and not typical of what I've experienced in the past from UHaul. I had 90 miles to drive which made it very uncomfortable. Very disappointing experience.Michael H.
Very near n helpful.Hem B.
Justin and the rest of the staff was very helpful and accommodating for our needsrick k. | First Impressions
Very great company I had very good service from Kion and Justin thank you for all your hard work and taking care of all our stuff very please with Kion and Justin and all of your staffshea l. | Overall Experience
Customer did not leave a comment.Gary J.
Customer did not leave a comment.DARYL S.
Customer did not leave a comment.Lance N.
Customer did not leave a comment.GREGORY T.
Online pickup did not work. Waited over 45 mins in line to get truck. Most likely will not use U-Haul again for this reason. Tried for over 30 minutes to get logged on to access from mobile device and website was down. Waited over 45 minutes in line due to only having one person workingJORDAN R.
Excellent. From the phone customer service representative to the two ladies that helped me in the store!Kevin D.
Thanks for the equipment and see you the next move!!!!JOMAIKA H.
Exceptionally clean, by far the nicest storage facility I have ever used. Staff are very friendly and helpful. Great job!ANNA S. | First Impressions
Already told V.A. caseworker's as well as other Veterans this was an outstanding place to do business. Manager and other workers really do all they can to make it happen! Great people!Lisa D.
Amazing Service. Amazing Staff. Justin and the Team always take great care of me when i come inMELVIN L.
Excelente lugarLourdes S. | First Impressions
The local traffic office was staffed by rude and ignorant people. The drop off location was not staffed and no instructions were offered by the traffic office on how to drop the equipment off. Nothing about the Lexington traffic office was helpful and because of their lack of customer service and basic common sense I will probably never use the company again. I have been a life long customer but this was more than I will deal with again based on how much money I have spent with them.DAVIDW R.
A +IVAN R.
Customer did not leave a comment.Kevin B. | Overall Experience
Customer did not leave a comment.KEVIN B.
Customer did not leave a comment.MICHAEL W.
Customer did not leave a comment.CHRIS A.
Customer did not leave a comment.AARON A.
great serviceMichael N.
Great serviceMICHAEL N.
Customer did not leave a comment.Adrianne B. | Overall Experience
Customer did not leave a comment.Julissa P.
Again, great serviceMICHAEL N.
Justin and Keionne did a fantastic job and were very helpful in all aspects of my moving to a warehouse! They went above and beyond the call of duty and were very helpful from start to finish. Would recommend them any time for a recommendation and an increase in pay! Thanks again Keith HillKEITH H.
Customer did not leave a comment.Audrey R.
Customer did not leave a comment.Nicola B. | First Impressions
Always they r nice peopleRosalinda R.
Ive had a bad experience with you guys. I didn't drop it off in Kentucky, I dropped it off in Tampa Florida and in the system it's says that it was dropped off in Kentucky and by a name of someone else and when I go to the U-Haul in Tampa Florida everyone says they don't know nothing about it. I've been there 3 times and they don't give me the receipt that I turned it in. The U-Haul in Florida said they'll fix it because it's a problem on the system but they haven't. All of this has given me alot of stress on top of me moving, I need this fixed as soon as possible.JEURY D.
I reserved a 26 ft online to be picked up from Angliana Dr. at 8am. Got up early drove across town picked up my brother who helped me move. Arrived on time only to be told my reservation was moved to Merchant St. and Angliana Dr. "nerver" has that size truck. Had to drive back across town. Merchant St. said there is a $50 guarantee that Angliana Dr. did not honor AND he would give me a 15-20% discount and would leave a note. I called later in the day to extend my contract and was told there was no note on my file about a discount, but she would apply. It is now Sunday, and I still don't know how much I was charged and have not received my final statement via email, but I did get this survey. I am not a happy customer.MERINDA T.
Excellent customer service from beginning to end.Peter G.
More attention should be placed on vehicle maintenance....Maulana T.
Customer did not leave a comment.NEVILLE L.
Customer did not leave a comment.JEREMY P.
seems to be poorly managedAsh N. | First Impressions
Customer did not leave a comment.Douglas F.
We paid for 12 packing blankets and only received 6.Carolyn A.
very easy to work withWILLIE M.
Customer did not leave a comment.JAMES M.
Excellent customer service!Terry H.
Customer did not leave a comment.LINDSEY M.
Customer did not leave a comment.Gary S. | Overall Experience
The steering had a lot of playNeville L.
Customer did not leave a comment.Paul L.
Computer system seemed hard to load info.Shelley K.
Customer did not leave a comment.SAMMUEL G.
Nothing. Justin and the rest of the team have been wonderful and kindAshley N.
Customer did not leave a comment.Troy C.
Customer did not leave a comment.Ray S.
Customer did not leave a comment.Leo S. | First Impressions
I couldn't imagine better service from any U-Haul. I picked up the flat bed trailer for a 12 hour rental at 8:30am to haul debris from the U-Haul on Merchant Street in Lexington, KY. While at the site, the power steering on my vehicle went out. I decided to return the trailer, and rent it again a few days later. When I arrived back at the U-Haul place after being gone for about two hours, the manager, Justin, said he would not charge me for that day because of something that happened to my vehicle. When I got to the store at 8:30am a couple of days later, he was the only employee on site, and was doing all of the work that needed to be done including cleaning about six overnight rentals due to be picked up within the hour. Even though he was pressed for time, took the time to find and loan me three tie-down straps, and flipped the ball over on my hitch. He also swapped-out both old safety chains on the tongue, and zipped-tied electrical wires which were dangling. The manager certainly represented U-Haul in exemplary fashion and is to be commended. Signed; Dan; (A Satisfied U-Haul Customer)Daniel M.
Cleanest, brightest storage facility I have ever used. Justin was extremely helpful and accommodating.LEO S.
From beginning to end everything was wonderful. Thank you U-HaulRonnie B.
Justin Thompson GM runs a great facility. Anything you need go directly to Justin. He'll take great care of you from asking questions to renting the truck! Great experience with this location in Leestown & Merchant Dr.Mary H. | Overall Experience
Customer did not leave a comment.MICHAEL N.
Customer did not leave a comment.Randy H.
Signed up for preferred location, had to go to another county and across town to get the 2 reserved units. Then went over milage by 15 miles even tho it was a straight journey.....Travis D.
Customer did not leave a comment.Patricia M.
Justin was fantastic with helping with a storage solution, especially on short notice, thank you!Scott D. | First Impressions
Customer did not leave a comment.Julaine H.
Great experience!LEE M.
Customer did not leave a comment.James D.
Customer did not leave a comment.CARLIS C.
Excellent staff and friendly!!!!! Best UHaul I have experiencedRoy H. | First Impressions
Unit was incorrectly closed out prematurely. Manager committed to arrange refund for overpayment multiple times and did not follow up.don m. | Overall Experience
Justin is very helpful and nice to work with. The facility looks new and clean. We have never used storage before and feel really good about this choice. Location is conveniently accessible for UK student use. Having 24 hour access to our stuff is nice. It was a good experience. We would recommend this business.Wendy L. | First Impressions
Employees when above and beyond to help solve the issue. Thanks UMaurica G. | First Impressions
Customer did not leave a comment.Dietra B. | Overall Experience
Manuel was the first person that I made contact with and it was great. He took excellent care of me and answered all my questions. After driving from Dallas TX to Lexington it was a pleasure to him there and make the whole process a smooth one.Kevin B. | First Impressions
Customer did not leave a comment.Martin B. | First Impressions
Customer did not leave a comment.Carla B. | First Impressions
Customer did not leave a comment.Maurica G. | Overall Experience
Very clean and maintained facility. Staff is extremely helpful and friendly.Brent P. | First Impressions
Justin was the BEST! VERY HELPFUL AND KIND. THANK YOU. MARIA B.MARIA B. | Overall Experience
Customer did not leave a comment.Patricia M. | First Impressions
Customer did not leave a comment.Keith W. | First Impressions
Justin and his assistant on the desk were very helpful and had pleasant personalities.MARIA B. | First Impressions
I'm still at the u-haul storage don't plan on leaving anytime soonAngela C. | Overall Experience
Used it for 18 months. Nice workers & managers.Loran S. | Overall Experience
Customer did not leave a comment.GARY M. | Overall Experience
Every time i use this location for rentals they are 110% I have never received better service with any other location or competitor. Justin and his team do a fantastic job.Kevin B. | Overall Experience
Customer did not leave a comment.Scott S. | Overall Experience
Customer did not leave a comment.bill b. | First Impressions
Justin goes above and beyond with his job Always helpful, polite, and willing to help with anything. I needed to store zero turn mower until moving in my house, they measured the hallway for me to assure I could use fit. Would definitely use facility again!!Ruth M. | Overall Experience
Customer did not leave a comment.Clarence H. | First Impressions
The only problem I had with this U-Haul storage was the inability to get the billing correct. On 4 occasions I had to work with a U-Haul customer service person or staff on site to reset my billing. I set me storage unit up on "Auto Pay and provided my Discover Card." I was charged late fees and locked out multiple times because no one could setup the auto-pay correctly. I understand one mistake but to have this happen 4 times in roughly a 7 mo time span is unacceptable.David S. | Overall Experience
Customer did not leave a comment.John B. | Overall Experience
I would rate this location as unbelievable!!! We have never encountered a facility as nice as this anywhere. This place was amazing, very well run, immaculate, very secure, we are spoiled for all other storage units.Porfirio M. | First Impressions
Justin was great!!!Shanai S. | First Impressions
Customer did not leave a comment.JUANITA M. | First Impressions
Customer did not leave a comment.Laura W. | First Impressions
Customer did not leave a comment.William F. | Overall Experience
N/AJonathan H. | Overall Experience
I don’t think that I have ever had a better experience with customer service in my entire life , Justin and the entire staff were very helpful with anything I needed. They remembered who we were. And treated us amazing . I will definitely be sending people his way way in the future and will use this site for any other needs I have . Keep up the great work you guys are awesome and thanks for all of your help these past few months !Michael E. | Overall Experience
Very PleasantJustin T. | Overall Experience
This U-haul storage facility is clean, secure and easy to use. The staff are helpful, knowledgeable and friendly. I would definitely recommend this U-haul storage facility! Thank you for a great storage experience.Tamara P. | Overall Experience
Was having a bad week and it was so nice to have all the staff help me through the process of renting a truck and a storage space. Wow!!!YVETTE CHRYSTAL H. | First Impressions
I was very impressed with the facility. The store manager was incredibly friendly and went above and beyond in assisting me when needed. I would use this facility again if needed and definitely recommend it.Shelli W. | Overall Experience
Cleanest storage facility I have used.Adam O. | First Impressions
Customer did not leave a comment.Monique B. | First Impressions
The facility is very clean and spacious for the purpose. Staff was friendly & helpful,Question was answered in a timely matter Convenient to travel too the areaLANDER P. | First Impressions
Customer did not leave a comment.Robert F. | First Impressions
Justin is a five-star manager.Tommy B. | Overall Experience
Customer did not leave a comment.Robin R. | Overall Experience
Justin and the staff were very accommodating.Jeffrey A. | Overall Experience
GREAT customer service 😍heather b. | First Impressions
Customer did not leave a comment.Robert R. | First Impressions
Customer did not leave a comment.Jeffrey A. | First Impressions
Jadelyn and Lacourtney were super friendly when checking in for the storage unit. Jadelyn gave me a tour of the facilities and was very friendly through it all. Lacourtney has very good customer service skills, and was quick and efficient in checking me in. I will definitely recommend this facility!!Zachary C. | First Impressions
Excellent customer service, very clean facilities and lots of helpful equipment for movement.Neptali C. | First Impressions
Customer did not leave a comment.Gary S. | First Impressions
I would highly recommend to anyone needing self storage. It was extremely convenient to be able to pick up the U Haul and access self storage in the same building. It was easy to load and unload items because you can back the truck up to the main storage entrance and they have a bank of rolling carts that are available to help get your items to your room! The storage area was spotlessly clean and the temperature controlled rooms added extra peace of mind that anything and everything you stored was safe. I would have to say this was quite possibly the most friendly and helpful staff I have ever encountered. It was very easy to find someone if you needed assistance and every person was knowledgeable. If I need self storage in the future and for anyone that needs self storage - you won’t regret choosing this location.Emily P. | Overall Experience
Customer did not leave a comment.KATHERINE W. | First Impressions
Customer did not leave a comment.Thomas F. | Online Move In
Customer did not leave a comment.Stewart B. | Overall Experience
Customer did not leave a comment.Temperance L. | First Impressions
Justin went beyond helpful. Very conscientious.Roy P. | Overall Experience
Friendly service and convenient unloading of items for storage. Very clean and secure facility. Thank you!Tamara P. | First Impressions
Was helped by two associates and they were friendly, helpful and knowledgeable about the storage and equipment return. Took time to explain the facility and access to me even though it was near closing. They continued to be helpful and friendly during our “move in” the next day. Returning the U-Haul was quick and effortless. Would highly recommend to anyone looking for storage or truck rentals. Kudos to the associates for a clean, organized and user friendly location.Emily P. | First Impressions
Best storage facility ever. Period. Justin and his staff were truly amazing and went above and beyond. I never thought I would have such a great experience at a uhaul, but they proved me wrong. It was like having a personal concierge at a six-star hotel, even though the ratings only go up to five-star. They were that good.Kevin M. | First Impressions
Customer did not leave a comment.Lesley G. | First Impressions
On memorial day the guy that checked me out was cool AF. Glad they were open on my day off!Chase J. | First Impressions
Customer did not leave a comment.Linda W. | Overall Experience
General manager Justin Thompson is in charge @ Leestown location and providing first rate service!! This gentleman went above and beyond the call to provide service to a number of people the day we moved in. Very cool , calm & collected during a very busy day. We highly recommend using this location for your storage needs or truck rentals. You will be pleasantly surprised at this gentleman's ability to process you in a timely & professional manner whether you registered online or just walk in. Well done Justin Thompson!Mary H. | First Impressions
Customer did not leave a comment.Michael C. | First Impressions
Guy helping Dustin or Justin very polite n helpfulbrian d. | First Impressions
Customer did not leave a comment.Mirian R. | First Impressions
Customer did not leave a comment.trinity R. | First Impressions
Customer did not leave a comment.William C. | Overall Experience
St. Clair is super friendly & helpful!! Justin is always fantastic as well!!Angie S. | First Impressions
Customer did not leave a comment.Ashley L. | First Impressions
Staff was very helpful in getting to our storage area. We had an appointment and were going to be 45 mins. late ,When I called they changed the reservation time. I have used U-Haul for many years .Margaret D. | Overall Experience
Very pleasant experience.William C. | Overall Experience
Great customer serviceLuis C. | First Impressions
Josh was very helpful!Jill C. | Overall Experience
I would to have the 24 hour access soon. Super fast and easy to start the rental processDebbie W. | First Impressions
Not being open past 5:00 pm is somewhat inconvenient, but the staff was super friendly and cooperative. Anne and Justin were very easy to work withryan l. | Overall Experience
Fast Friendly Customer Service I was In/Out in less than 10 minutes and on the road This facility is very update and very clean and convenient.Maurica G. | First Impressions
Ann was great to work with. Made signing up quick easy. Storage facility was clean and easy to get to my unitJohn B. | First Impressions
Ann and customer service was superior and will ensure I will come backryan l. | First Impressions
Would be nice if you had better access to the storage area and didn’t need to use a cartDennis B. | Overall Experience
Everyone was friendly! One of the best I’ve been too!Andy E. | Overall Experience
Good staff. Put my mobile storage units inside at a dock door because it might rain.Brandon B. | Overall Experience
I have not had business with u-Haul for months, and You wanta review... well here ... 0.... your company is garbage to message me for a use not even in my name. Enjoy your Dissatisfaction rating.kenneth m. | Overall Experience
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
We have the largest selection in the industry!