Customer Reviews for U-Haul Moving & Storage of Maui-Kahului

903 reviews

424 Dairy Rd   Kahului, HI 96732

(808) 249-8041

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(808) 249-8041

424 Dairy Rd
Kahului, HI 96732

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

jaclyn i.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Haunani A. 
Rating:
5.0

Customer did not leave a comment.

Tom G.  |  First Impressions 
Rating:
5.0

Actually the Van rented was dirty on the outside. Fuel tank was not exactly full when I rented it. I had to fill water in the reservoir for the window washer. Less than 30 miles and fill up cost $25 that is ridiculous. Dropoff area to return was no signage. I parked in an open stall. I was told to park where the clean up area was. Not exactly stated on returning directions. Nor drop box for keys.

Dakota M K. 
Rating:
5.0

Customer did not leave a comment.

DANTE V. 
Rating:
3.0

We picked up our moving truck after hours at 9:30 pm and at the time there were homeless people that approached us. There should be some sort of security there at night. In addition, there should be trash receptacles at the entrance. I had a few empty cups that I needed to dispose of but couldn't find a trash receptacle. Also, I had a small toddler booster seat that I needed to dispose of, Uber driver waiting to take me to the airport, and flight to catch. I asked the nice gentleman that worked there if he had any use for the booster seat for another customer but he said no. I went outside to throw it away and couldn't find a trash can so I left it on the side of the building. Cheyenne, who works for uHaul, was inside and came running outside and rudely told me to take the booster seat. She was yelling, rude, and I didn't appreciate her tone. I am a paying customer and do not tolerate being spoken to that way. I did tell her there was no trash can outside and she said she would charge me $10 to dispose of it if I didn't take it. She should not be in customer service if she can't talk to people in a professional way. Our kind Uber driver ended up taking the booster seat and disposing it for us.

Sam G. 
Rating:
4.0

Customer did not leave a comment.

maria elena h.  |  First Impressions 
Rating:
4.0

Everything went well. The equipment did its job. Thanks.

LARRY B. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY L.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Tanya Q.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DEXTER L. 
Rating:
5.0

Customer did not leave a comment.

Marvin N. 
Rating:
5.0

Everything was great!

ROWAN B. 
Rating:
5.0

All very good !! The lady that welcomed me to the store at the time of rental was especially wonderful!! She deserves a raise!!!!

robert P. 
Rating:
1.0

The employees at this location have no clue what they're doing including the manager. I was quoted a price over the phone when I reserved the cargo van and then when I arrived they did not grant the price they quoted me. The day I came to pick up my cargo van they didn't have me sign a contract they didn't ask for my credit card and then we're calling and harassing me as if it were my fault they didn't do their jobs! Terrible terrible terrible!!!!!! Very unprofessional!!! Will never rent from this location again!!!!!!

SUZANNE F. 
Rating:
5.0

Friendly, helpful and excellent service!

THOMAS N. 
Rating:
3.0

Van needed an oil change. I was told the van would be .89 a mile but it was $1.49 a mile. The store associate is aware that customers are told the .89 mile when they book but refused to honor at the store location. Incredibly disappointed that I was misled about the price.

Melissa P. 
Rating:
5.0

Customer did not leave a comment.

JAMES P. 
Rating:
3.0

The instructions said to pickup the truck from the lot with an image showing the parking lot. After walking around and checking all the trucks we found it in the front. The front of the building was not what the instructions/map detailed and it was a little frustrating. Additionally, the instructions said the number of the truck was on the left side of the truck on the bottom left corner but it was actually up on the top of the truck.

Taylor T. 
Rating:
5.0

Customer service by the 2 employees were excellent

Monica N. 
Rating:
5.0

Awesome staff!!!

Mary N.  |  Overall Experience 
Rating:
5.0

Answer phone better

Harris S. 
Rating:
5.0

Customer did not leave a comment.

Margie K. 
Rating:
5.0

Very clean

mark p.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dennis S. 
Rating:
3.0

Customer did not leave a comment.

Maurice P. 
Rating:
5.0

Customer did not leave a comment.

Shawn S. 
Rating:
5.0

Customer did not leave a comment.

sarah C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Agnes B. 
Rating:
5.0

Truck was definitely a work truck with minor dings and dongs on the exterior, but interior was clean and everything was in excellent working order, just what we needed for trucking gear and exploring. People at this shop are great too.

Kevin M. 
Rating:
5.0

Customer did not leave a comment.

Juan M. 
Rating:
5.0

Great service. Thank you very much during this high time of rental needs. Mahalo

rocke H. 
Rating:
5.0

I only recieved 6 pads with the first u box and zero none with the second u bax

Evelyn G. 
Rating:
5.0

Customer did not leave a comment.

Matthew A. 
Rating:
5.0

Customer did not leave a comment.

Cherrae B. 
Rating:
5.0

Glenn and the other lady at the counter were very helpful and provided great service

JOSE V. 
Rating:
5.0

Staff super helpful!

Michael C. 
Rating:
5.0

Customer did not leave a comment.

Dexter L. 
Rating:
5.0

Great customer service at the Kahului location I LOVE MY NEW STORAGE UNIT

Jordan B.  |  First Impressions 
Rating:
3.0

There were bugs all over the inside of the truck when it was picked up

Mudsar A. 
Rating:
5.0

Customer did not leave a comment.

THOMAS H. 
Rating:
5.0

Customer did not leave a comment.

ORVILL G. 
Rating:
5.0

Person who helped us was great.. very friendly and easy to work with. It was a good experience overall. Like the store hours, especially on weekends.

PAMELA C. 
Rating:
3.0

I was "forced" to purchase a U-Haul door lock because I was told that I could not use my own padlock ... "it MUST be this certain type of lock". That is not true because many other doors have normal padlocks on them. They got an extra lock sale from me because they said it was mandatory.

SUE B.  |  First Impressions 
Rating:
5.0

Thank you to Glenn for his great customer service and awesome help.

Theresa F. 
Rating:
5.0

Customer did not leave a comment.

Douglas C. 
Rating:
3.0

Our oil gage was pretty low. I'm 98% positive the screw in the tire was there when we got it. We had a slow leak in the tire, so we had to use the spare almost right away. I would recommend providing tools to change a tire because we both knew how to change a spare but had to wait awhile to get tools due to the time of day which wrecked our plans. I did like the truck however. It was clean but in my opinion not well maintained. We also had garbage in the bed of the truck when it was picked up.

LAUREN W. 
Rating:
5.0

Just keep up the good work.

Geramium K. 
Rating:
5.0

Customer did not leave a comment.

rachel S. 
Rating:
5.0

Customer did not leave a comment.

Lehneer C. 
Rating:
5.0

Customer did not leave a comment.

Marcos D.  |  First Impressions 
Rating:
4.0

It did smell like foreign food being cooked in side... The 6ft was tall enoiugh to put a 6 ft fridge in... the door not tall enough ughh. If I was not already 3 hrs delayed because I had to wait for road assistance to replace a dead battery in the truck which made me pay for 2 guys for 3 dead hours. Having other commitments did not allow enough time to then get another arrangement for the fridge. that is laying on it's side. U Haul has made this move more frustrating than it needed to be. And then charged for late return....

Leslie K.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Shannon G. 
Rating:
5.0

It was great experience to rent this truck for vacation. Thank you

ELENA T. 
Rating:
5.0

Customer did not leave a comment.

OZ L. 
Rating:
5.0

Customer did not leave a comment.

Benvon M. 
Rating:
4.0

Customer did not leave a comment.

Rachel C. 
Rating:
4.0

Customer did not leave a comment.

Leticia s.  |  First Impressions 
Rating:
4.0

Everything is exceptional, except for the daily emails to rate their service. I hope it stops after posting this review. Also, by law they are supposed to provide a link in their email to unsubscribe.

Bruce K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shenelle E. 
Rating:
3.0

Vehicle was not clean windshield wipers needed replacing hand truck not secure and alignment was not great. Staff was efficient and courteous

BRADLEY B. 
Rating:
5.0

Working with Aubrey was fantastic, and for that I am incredibly grateful. She took what would have otherwise been the most stressful part of my interisland move and made it a totally pleasant and straightforward process. 10/10 top-shelf experience, would recommend them to anyone. Thanks again!

Jamie M. 
Rating:
5.0

Only been 3 days but we’re happy with it so far.

Sherrie K.  |  Online Move In 
Rating:
1.0

Employee was a grumpy old haole had smaller vehicles available and lied so he charged me for the biggest vehicle they had I felt as if I was stolen from and barely had the Truck for 6 hours paid over $120 for it very disappointed and he also lied about kamaaina discounts will NOT be using this place again shame

TANNER R. 
Rating:
5.0

Customer did not leave a comment.

THOMAS H. 
Rating:
5.0

Keep up the great customer service

Mary N.  |  First Impressions 
Rating:
5.0

Awesome service, Mahalo!!🤙🏼

ALISON H. 
Rating:
5.0

Customer did not leave a comment.

RONALD LEE H. 
Rating:
5.0

Customer did not leave a comment.

Mary N. 
Rating:
5.0

Customer did not leave a comment.

Krystine N.  |  First Impressions 
Rating:
5.0

A very Pono experience! The sweet girl that helped me is a real asset to your company. She went the extra mile for my kamaina discount on mileage. The rates had gone up that day. Very fair rental price.

Kenneth H. 
Rating:
5.0

Customer did not leave a comment.

ALLISON P. 
Rating:
5.0

Great customer service and clean van!

Simone H. 
Rating:
5.0

Customer did not leave a comment.

Tracey S. 
Rating:
5.0

N/A.

lacey p.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cheryl G. 
Rating:
5.0

It was really helpful to have used U Haul with our moving of all our household things. Would recommend it to others and would use their services again.

Diana C. 
Rating:
5.0

Customer did not leave a comment.

Elias G. 
Rating:
5.0

Customer did not leave a comment.

Mark N. 
Rating:
5.0

Customer did not leave a comment.

ABIGAIL GRACE F. 
Rating:
5.0

Both my pick up and return were seamless, the two gentlemen who helped me were kind and professional!

shelley B. 
Rating:
5.0

Great friendly service.

CHARLENE S. 
Rating:
5.0

The young man Glenn Miguel was terrific. great attitude, very friendly, and knowledgeable. He helped me pick up and drop off. Both were very enjoyable and made my weekend even better. I hope to work with Glenn again soon.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

Joni P. 
Rating:
5.0

Customer did not leave a comment.

Carolina M. 
Rating:
5.0

A+

CHARLES S. 
Rating:
5.0

The man at the front desk that handled my order was very nice. Gave me all the information I needed and some more. I was late bringing it back and he forgave the over charge . I will definitely go there again and will tell everyone to use that location.

Jennifer B. 
Rating:
5.0

No improvements needed.My experience was quick,easy,and friendly. Keep up the excellent service.

Karlynn C. 
Rating:
4.0

Customer did not leave a comment.

David M. 
Rating:
5.0

Customer did not leave a comment.

ROBERT B. 
Rating:
4.0

Should be 24 hr access

Ikaika V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

George L. 
Rating:
5.0

Nothing 🤙🏽

JESSE C. 
Rating:
5.0

Check the tires for screws and let the customer know what to do if they have a tire issue. The unit we rented has a screw in the tread/sidewall area. It didn't affect the trip but we were worried about it the whole week. Other than that, thank you for being there!

JEFFREY D. 
Rating:
5.0

Great customer service from Aubrey and chantel. Went above and beyond to help.

Richard B. 
Rating:
5.0

This facility is so much better than the rest on Maui. It is well maintained, has easy access and the units are very clean. The staff and GM are very friendly with great customer service!

Beth O.  |  First Impressions 
Rating:
5.0

better accuracy of fuel level. This is first time I was given vehicle with less fuel in tank than was stated in , i.e. it was 7/8 full but contract stated full tank. I drove off before noticing and so had to return vehicle with full tank which was four gallons more than I used. I will be more attent to this next time but alerted the representative upon return, for the record.

joe C. 
Rating:
5.0

Customer did not leave a comment.

Tamara O. 
Rating:
5.0

Customer did not leave a comment.

Teri Lynne O. 
Rating:
5.0

The woman the the counter (I didn't get her name) was really helpful and kind. I've used this location three times and would definitely use them again. Thank you!

KATHRYN C. 
Rating:
5.0

Nothing! App worked great and the experience was fantastic!

Elenya H. 
Rating:
4.0

Customer did not leave a comment.

John R. 
Rating:
4.0

Customer did not leave a comment.

Kerry S. 
Rating:
4.0

Customer did not leave a comment.

brandon J. 
Rating:
5.0

Everything was great!

Edward H. 
Rating:
5.0

Truck with low gas, I did pay for the day use but told I would return the truck by 2pm. They where very strict and made sure I would returned at that time because the truck where rented again at 2 pm.

Osnei K. 
Rating:
4.0

Customer did not leave a comment.

Michael J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

joans T. 
Rating:
5.0

Customer did not leave a comment.

DANIELLE D. 
Rating:
5.0

Continue training employees.

Charlene A. 
Rating:
5.0

Customer did not leave a comment.

Steve W. 
Rating:
3.0

three times ttried to get signed up online. Came in and it would not download. Took another 30 minutes. Pulled up to destination and was an old dolly rolling around in the back - drove 26 miles and was charged for 8 gallons of fuel. Charged for dolly that I did not want. Your system would not allow the manager to pull up my contract so I had to drive in once again WITH a copy of my contract that I had downloaded and give it to her. She adjusted. Overall a totally bad experience. NOT the fault of the facility - TOTALLY THE FAULT OF YOUR CORPORATION!!! NOT A HAPPY CAMPER - MUCH WASTED TIME.

John L. 
Rating:
5.0

Front desk was really friendly and empathic, he tried to help us getting the right truck.

DANIEL A. 
Rating:
5.0

Customer did not leave a comment.

Darrel V. 
Rating:
5.0

The staff was extremely patient and friendly and went out their way to help me understand my rental.

Tiffany K. 
Rating:
5.0

Fast check in and check out. Awesome service.

DONALD RICHARD K B. 
Rating:
5.0

We were very pleased with your workers they were courteous and knowledgable very well mannered we would definitely recommend people to your establishment. Thank you for making our day a great day Aloha

WILLIAM K. 
Rating:
5.0

Have a “Happy Easter” 👍🏽👍🏽👍🏽👍🏽👍🏽

christine V. 
Rating:
5.0

Continue doing what you are doing all is great and customer service friendly. Would recommend to friends and family

David M. 
Rating:
1.0

Customer service is really bad and rude. They overcharge me for a day rental.

CRISTINA M. 
Rating:
5.0

The truck wasn't clean per say but that‘s not what I expected. I did however get a great driving truck that did the job perfectly! Thanks!

Joseph H. 
Rating:
5.0

Customer did not leave a comment.

Richard H.  |  Overall Experience 
Rating:
3.0

Everything was amazing except the computer to check in was often not working. That also meant the speaker to call the front office was not working. Several times I’d have to get in my car and drive to the front to have them let me in. It was just inconvenient. The actual units were very nice and climate controlled. Bathrooms were not kept up very well. Soap was watered down or nonexistent. It’s still one of the better storage facilities I’ve used in Maui.

Lexi M.  |  Overall Experience 
Rating:
5.0

Best storage place on Maui n staff is her helpful

Kanoe H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pamela T.  |  Overall Experience 
Rating:
5.0

I am very pleased with my experience with your employee Glen Miguel. He was very helpful and pleasant to work with and he took the time explaining about the different self-storage rooms and about the facility and how to get in and out of the storage facility. He demonstrated excellent customer service. Please reward him with a raise/bonus.

MOMI H.  |  First Impressions 
Rating:
5.0

Great facility. Excellent customer service !! Kaley is very helpful. Would highly recommend renting a storage unit from this facility.

Renee C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kelly d.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

danny p.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shirley A.  |  Overall Experience 
Rating:
5.0

Kaylie and Glenn are very nice, helpful and knowledgeable. We have three 10x10 units and are very happy.

Renee C.  |  First Impressions 
Rating:
5.0

Fast friendly service . Loved the set up . Thank you

danny p.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

trung v.  |  First Impressions 
Rating:
5.0

I WILL TRY TO BE AT MY STORAGE AS MUCH AS I CAN TO UPKEEP THE UNIT. IF TIME PERMITS, WHEN I FINISH WORK, ON MY DAYS OFF IS THE TIME I WOULD CHOOSE TO BE AT MY STORAGE UNIT. THANK YOU!

Charlene A.  |  First Impressions 
Rating:
5.0

Wonderful staff, clean storage area and great security measures. Mahalo for your efforts.

Derek M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William T.  |  First Impressions 
Rating:
5.0

Will and the personnel at the facility were extremely helpful, and generous with their time in assisting us with setting up the storage units.

Paul C.  |  First Impressions 
Rating:
5.0

I had an emergency move to make in one day on Thursday July 30th and I was able to conveniently reserve a truck and a unit at the Kahului store. All of the staff was amazing! I was very impressed! Mahalo!

BETH D.  |  First Impressions 
Rating:
3.0

your staff are AWESOME. your management software for door codes sucks

MARVIN P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Zyra C.  |  Overall Experience 
Rating:
5.0

Pricing is fair compared to other Self Storage facilities. Mahalo!

Carla P.  |  Overall Experience 
Rating:
4.0

All good and great staff. Everyone was very friendly, helpful and went out of their way to assist. Uhaul is still my go to place for moving and storing.. thank you. Not a complaint but an observation.. during this covid time and noting the signage on the storefront... All staff do not wear face coverings until costumer comes in.. Ok.. Some staff remove their face coverings once outside with customers but then do not take the precautionary self distancing measures. In light of the signage on the front door it might be confusing or disconcerting to customer that not all respectful and safety measures are done diligently.

Marianne T.  |  Overall Experience 
Rating:
5.0

My husband was laid off from his job due to the COVID-19 Virus. All of the staff have been so helpful during this difficult time for us. We will definitely recommend this UHAUL to a friend!!

Elizabeth L.  |  Overall Experience 
Rating:
4.0

It was under construction so walk to unit was a little far from where you could originally enter from

Glen C.  |  First Impressions 
Rating:
4.0

The woman that we spoke to at first had no time for us. The man who took over was friendly and explained well and did his best. The application process is flawed. He input info 3 times before it work

Brenda F.  |  Overall Experience 
Rating:
5.0

Kiana was friendly courteous and professional. I wasn’t sure if I wanted to rent a space from UHaul but after talking with her and getting all my answers I was convinced. Thank you

Brenda F.  |  First Impressions 
Rating:
5.0

Marcie and her team were awesome Thank you and please let me know when new construction begins

James M.  |  Overall Experience 
Rating:
5.0

Marci was awesome and so was her assistant

James M.  |  First Impressions 
Rating:
4.0

The staff were friendly and helpful. All of my shipped items arrived safely.

deenise e.  |  Overall Experience 
No reviews have been submitted for this location.

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