Customer Reviews for U-Haul Moving & Storage of Maui-Kahului

1,070 reviews

424 Dairy Rd   Kahului, HI 96732

(808) 249-8041

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm

Services at this Location:

Contact Us

(808) 249-8041

424 Dairy Rd
Kahului, HI 96732

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Great service and efficient process! Just keep up the good work!

Il K. 
Rating:
3.0

Equipment could be cleaned better... but everyone's standard of clean is different so it may be cleaned to your organization's standard.

Josephine C. 
Rating:
4.0

While we ordered and needed a hand truck it wasn't in the truck for our use. We weren't ultimately charged for the use of one but the team at both Kahului and Kihei we very accommodating and kind. Made our move so easy!

Daniel M. 
Rating:
5.0

Very friendly staff

Melissa I. 
Rating:
5.0

Customer did not leave a comment.

Gerry C. 
Rating:
2.0

Make sure you don't rent the truck I reserved a week ago to someone else the day before I was supposed to pick it up.

TED P. 
Rating:
5.0

The employee's made an already difficult day much easier by having great service.

Steve L. 
Rating:
5.0

Customer did not leave a comment.

TRACEY S. 
Rating:
5.0

Customer did not leave a comment.

RODNEY F. 
Rating:
5.0

Thank you for always making things so easy

Jamie Z. 
Rating:
5.0

Customer did not leave a comment.

TODD P. 
Rating:
4.0

Customer did not leave a comment.

Alan M. 
Rating:
5.0

The staffs there are always friendly, outstanding service and very helpful and that's why you'll always have my business and I'm grateful for all their hard works and professionalism....👍✌️😎 Much Mahalo, The Tolutau's

Loni T. 
Rating:
5.0

Customer did not leave a comment.

Jared C.  |  First Impressions 
Rating:
5.0

Kurt was quick, friendly and efficient!

JACOB L. 
Rating:
5.0

Could I recommend having some one point out exactly where to the find the vehicle at the parking lot. It's a bit confusing when trying to look at the key 🔑 tag to match which Uhaul vehicle to use

Christopher D. 
Rating:
5.0

Give them Aloha

LIN L. 
Rating:
5.0

Yes he staff was friendly and so helpful! Great experience ever! I am definitely coming back to you all for my needs. Thanks Kahului Uhaul team for customer great service! Keep it up! They deserve a raise! Have a wonderful day!

MARY B. 
Rating:
4.0

It was convenient and easy to do business with and they made moving along easier. That staff was orderly and efficient.

CHRISTINA R. 
Rating:
5.0

Customer did not leave a comment.

KRISTINA M. 
Rating:
5.0

Customer did not leave a comment.

MARC G. 
Rating:
5.0

Customer did not leave a comment.

Bruce H. 
Rating:
5.0

Maybe one more cashier position would be helpful to cut down on wait times.

JUVIR M. 
Rating:
5.0

Excellent customer service.

CHARLES G. 
Rating:
5.0

good to go

Kenneth K. 
Rating:
5.0

Very friendly fast and helpful Really appreciate the workers there

Buddy C. 
Rating:
5.0

The website says motorcycle trailer is 3'6” x 7'9.5” when actually it was 4x8. That needs to be corrected.

Max P. 
Rating:
5.0

What makes this facility stand above the rest is the fact their personal attention, understanding and flexibility to their customers situation/s if and when problems arise!!!

John S. 
Rating:
1.0

This location made no mention of $1.49/ mi charge above the $300 I already paid for a pick up. I have rented a couple U-Hauls this summer and Didnt pay extra mileage. Also the charge for a 20' box truck was $759. The charge for a pick truck is $1018! I would like to speak to customer service.

DARIN M. 
Rating:
4.0

Customer did not leave a comment.

DEBORAH M. 
Rating:
5.0

Very impressive!

Larry B.  |  First Impressions 
Rating:
5.0

Thanks to all of the front desk people who helped me get the right truck for the job.

William B. 
Rating:
5.0

Customer did not leave a comment.

Kalani T. 
Rating:
5.0

Five star service!

Anne T. 
Rating:
5.0

The AC should be cooler/colder in the storage facility. It was pretty hot

Sulyne K.  |  First Impressions 
Rating:
5.0

clearer return process. What to do when returning during business hours.

DEBORAH G. 
Rating:
5.0

Customer did not leave a comment.

Percy B. 
Rating:
5.0

Took advantage of the first free month storage. Really appreciated it made my transition from home owner to renter easier. Great facility, great staff!

Scott s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mary L. 
Rating:
5.0

Inside is not clean enough, inside is dusty and in the cup holders are sandy

Percy B. 
Rating:
5.0

Kailey was so helpful and informative. She really made sure that I had an understanding for operating the truck without being condescending. That is so very much appreciated and so very helpful for making the moving experience less painful. It is such a stressful time when one is moving that these acts of kindness and professionalism really make a big difference. Mahalo or thank you fir all of your help and guidance.

Noor D. 
Rating:
5.0

Customer did not leave a comment.

Melissa E.  |  Overall Experience 
Rating:
5.0

Glen is cool

Jordan P. 
Rating:
5.0

Customer did not leave a comment.

James L. 
Rating:
5.0

Customer did not leave a comment.

james L. 
Rating:
5.0

Customer did not leave a comment.

Noah M. 
Rating:
5.0

Remote check in was very nice and easy to use

Justin K. 
Rating:
5.0

Customer did not leave a comment.

Frank G. 
Rating:
5.0

Thank you for providing excellent service. I really like the garage indoor loading space and the re-use center.

Rowan B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Eddie A. 
Rating:
5.0

Customer did not leave a comment.

Richard H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Leilani T. 
Rating:
4.0

Customer did not leave a comment.

Steven S. 
Rating:
5.0

Customer did not leave a comment.

Norberth G.  |  Overall Experience 
Rating:
5.0

Very helpful staff

MATHEW K. 
Rating:
5.0

Customer did not leave a comment.

ROBERT R. 
Rating:
5.0

Staff are great. This is the fastest pick up and return transaction I ever had…keep it up!

Imelda A. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM P. 
Rating:
5.0

Customer did not leave a comment.

JAMES W.  |  Overall Experience 
Rating:
5.0

Rented two weekends in a row. First truck had tire issues - Glenn took amazing care of me, getting the paperwork and trucks switched over in an instant and having a nice one that was just serviced for me the second week. Glens level of service and attention was the best I've had on island in years hands down. Mahalo Glen!

ROBERT G. 
Rating:
5.0

The people at U haul came through for me to help me out in a pinch and VM made my day great! Thank you all for your help!

THEODORE R. 
Rating:
5.0

Maybe have short cuts thru the building if you're in the bays n need to get to the front office. Other than that, reps are courteous n friendly. Philip had my information up n was ready to answer my questions by the time I reached the counter- so efficient!! Mahalo!!

DANETTE K. 
Rating:
4.0

Customer did not leave a comment.

Tho N. 
Rating:
5.0

Return of equipment was quick and efficient.

Kimber V. 
Rating:
5.0

Customer did not leave a comment.

Judy B. 
Rating:
5.0

Customer did not leave a comment.

Jayna K. 
Rating:
5.0

Customer did not leave a comment.

PAIGE C. 
Rating:
5.0

Customer did not leave a comment.

ZHANNA P. 
Rating:
5.0

Customer did not leave a comment.

Andrew C. 
Rating:
4.0

Customer did not leave a comment.

Donald C. 
Rating:
4.0

Customer did not leave a comment.

Kaholo R. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey W. 
Rating:
5.0

Worked out very good for us.

Frank R. 
Rating:
5.0

No improvement needed everyting was excellent

CLAYTON I. 
Rating:
5.0

Customer did not leave a comment.

Sarah A. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER L. 
Rating:
5.0

Staff was very helpful and very friendly!

Kim S. 
Rating:
1.0

Wearing a mask last second when customers come in just means that you don't spit when you speak, but the room is still filled with aerosols AND it is a violation of state law. Also the person showed me the truck gas with her mask down sitting in the drivers seat. Also Gas gauge was FAR lower than marked for checkout, Lock was stuck and truck made clunking noise constantly. Quit violating the law. Never going back. Why would I want to expose myself to Delta from your staff? Also other staff fully unmasked at next desk over. Train your people. NEVER going back

JOSEPH R. 
Rating:
5.0

Customer did not leave a comment.

STEVEN M. 
Rating:
5.0

Customer did not leave a comment.

Ronnie F. 
Rating:
5.0

Customer did not leave a comment.

Kaimana A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JIN B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Marissa J. 
Rating:
5.0

Customer did not leave a comment.

Jesse K.  |  First Impressions 
Rating:
5.0

Aubrey with the Ubox delivery was a pro and carefully navigated the dropoff with a trailer along a long narrow driveway in reverse! In comparison, other vendors in trucks were more careless and took out branches. She gave exceptional service with direct contact information. Thank you so much for the professionalism and expertise!

Gina H. 
Rating:
5.0

Customer did not leave a comment.

Michael D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JEFFERY S. 
Rating:
5.0

Great team at Kahului UHaul - Kaylee the manager and Glenn were awesome to work with!! Mahalo!!

MICHAEL D. 
Rating:
5.0

aloha🤙 thank you U-haul

JIN B.  |  First Impressions 
Rating:
5.0

Nothing-Everything was perfect…

RODNEY F. 
Rating:
5.0

Kaley is amazing!!!

Benjamin S. 
Rating:
5.0

Unload on Maui was great. Opposite of the load up in Kirkland - that crew was extremely rude

Lori I. 
Rating:
5.0

Customer did not leave a comment.

PHARAOH M. 
Rating:
5.0

Great and fast service

per N. 
Rating:
5.0

Customer did not leave a comment.

Mckenzie Lee T. 
Rating:
5.0

I needee to extend and they were very helpful. I really like that during my move and being stressed out. Thankyou

Jacelyn B. 
Rating:
5.0

Customer did not leave a comment.

Volker J. 
Rating:
5.0

Customer did not leave a comment.

Frederick H. 
Rating:
5.0

Customer did not leave a comment.

Kasey J. 
Rating:
5.0

Aubrey is the best! She's been so awesome to work with. Honestly, I've been impressed that every person that I've worked with for dropping off and picking up the Uboxes has been female and have been badass. I've already recommended Uhaul Uboxes to a half a dozen friends! Thank you!

Elisa S. 
Rating:
5.0

One man show so we had to wait a little, but employee was fast and polite. When I returned the dolly the next day, he called me by name! Impressed! Thank you!

Heather G. 
Rating:
5.0

Customer did not leave a comment.

david K. 
Rating:
5.0

Customer did not leave a comment.

Dexter L. 
Rating:
5.0

Customer did not leave a comment.

Barrozo J. 
Rating:
5.0

very well organized and I have referred to a bunch of people very convenient and clean.

Kehaulani K.  |  Online Move In 
Rating:
5.0

Should have a waiting area with a bench so u can sit instead of sitting on the curb great service wouldn't mind working here PT washing & service ur vehicles

KENNETH K. 
Rating:
5.0

The service representative was extremely helpful, friendly, and efficient. The only negative I would express was that I have rented here many times and yet he needed to retake most of my info when I arrived. Was not his fault, but perhaps the system could simply know who I am and where I live and what my credit card data says????

Rob C. 
Rating:
5.0

Everyone I came in contact with was great, but especially Aubrey who made my experience outstanding. Incredible communication, so nice, and went above and beyond to make sure my U-boxes arrived at my house on the day I moved in. Could not be happier and will recommend U-haul Kahului to everyone I can. Aubrey is a super star!

Jason M. 
Rating:
5.0

I'll be using it again. Great service too!!

bruce o.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Hector C.  |  Overall Experience 
Rating:
5.0

Staff was exceptionally helpful and knowledgeable with policies and procedures

Kathy K.  |  First Impressions 
Rating:
4.0

We experienced excellent customer service. However the facility has a very dangerous post located just outside the double doors of the storage area. When we moved in one of us tripped on it and caught our foot on the post and hit our head on the glass door. Then we saw another customer trip over the same dangerous post. They should be removed immediately.

Maria Rochelle M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David A. 
Rating:
5.0

Amazing customer service! 5 stars all the way around!

Geoffrey H. 
Rating:
3.0

The service was good and the truck was reliable. The only thing that caught my eye was how dirty the truck was.

BRADLY M. 
Rating:
5.0

The experience was seamless. Staff were courteous and friendly. Questions were answered promptly and completely. Check out was smooth and check in/return was even smoother. I could not have been more pleased with the experience.

James G. 
Rating:
5.0

Customer did not leave a comment.

Sara Lee S. 
Rating:
5.0

Customer did not leave a comment.

Heather B. 
Rating:
5.0

Excellent service and staff.

MONICA L. 
Rating:
4.0

I suggest you hire more agents to handle the phone volume.

bruce o.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tim M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ELLEFSON Z.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carla P.  |  First Impressions 
Rating:
5.0

Very helpful, made it simple and very friendly.

Verna P.  |  First Impressions 
Rating:
5.0

Staff is very nice and helpful

Richard H.  |  First Impressions 
Rating:
5.0

Thank you!

Ofelia P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dexter L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dana C.  |  Overall Experience 
Rating:
5.0

We had half our household stored there for almost 10 months and it was safe, clean and super easy to access. Great experience and would do it again.

jeannette o.  |  Overall Experience 
Rating:
5.0

I gave a great review on FB to all my friends couldn’t be happier with the experience thank you .

Tim M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jaclyn i.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tom G.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

maria elena h.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY L.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Tanya Q.  |  First Impressions 
Rating:
5.0

Awesome staff!!!

Mary N.  |  Overall Experience 
Rating:
5.0

Very clean

mark p.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

sarah C.  |  First Impressions 
Rating:
5.0

Great customer service at the Kahului location I LOVE MY NEW STORAGE UNIT

Jordan B.  |  First Impressions 
Rating:
3.0

I was "forced" to purchase a U-Haul door lock because I was told that I could not use my own padlock ... "it MUST be this certain type of lock". That is not true because many other doors have normal padlocks on them. They got an extra lock sale from me because they said it was mandatory.

SUE B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marcos D.  |  First Impressions 
Rating:
4.0

It did smell like foreign food being cooked in side... The 6ft was tall enoiugh to put a 6 ft fridge in... the door not tall enough ughh. If I was not already 3 hrs delayed because I had to wait for road assistance to replace a dead battery in the truck which made me pay for 2 guys for 3 dead hours. Having other commitments did not allow enough time to then get another arrangement for the fridge. that is laying on it's side. U Haul has made this move more frustrating than it needed to be. And then charged for late return....

Leslie K.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Leticia s.  |  First Impressions 
Rating:
4.0

Everything is exceptional, except for the daily emails to rate their service. I hope it stops after posting this review. Also, by law they are supposed to provide a link in their email to unsubscribe.

Bruce K.  |  First Impressions 
Rating:
5.0

Only been 3 days but we’re happy with it so far.

Sherrie K.  |  Online Move In 
Rating:
5.0

Keep up the great customer service

Mary N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Krystine N.  |  First Impressions 
Rating:
5.0

N/A.

lacey p.  |  First Impressions 
Rating:
4.0

Should be 24 hr access

Ikaika V.  |  First Impressions 
Rating:
5.0

This facility is so much better than the rest on Maui. It is well maintained, has easy access and the units are very clean. The staff and GM are very friendly with great customer service!

Beth O.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Michael J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Richard H.  |  Overall Experience 
Rating:
3.0

Everything was amazing except the computer to check in was often not working. That also meant the speaker to call the front office was not working. Several times I’d have to get in my car and drive to the front to have them let me in. It was just inconvenient. The actual units were very nice and climate controlled. Bathrooms were not kept up very well. Soap was watered down or nonexistent. It’s still one of the better storage facilities I’ve used in Maui.

Lexi M.  |  Overall Experience 
Rating:
5.0

I am very pleased with my experience with your employee Glen Miguel. He was very helpful and pleasant to work with and he took the time explaining about the different self-storage rooms and about the facility and how to get in and out of the storage facility. He demonstrated excellent customer service. Please reward him with a raise/bonus.

MOMI H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

kelly d.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

trung v.  |  First Impressions 
Rating:
5.0

I WILL TRY TO BE AT MY STORAGE AS MUCH AS I CAN TO UPKEEP THE UNIT. IF TIME PERMITS, WHEN I FINISH WORK, ON MY DAYS OFF IS THE TIME I WOULD CHOOSE TO BE AT MY STORAGE UNIT. THANK YOU!

Charlene A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

William T.  |  First Impressions 
Rating:
5.0

Will and the personnel at the facility were extremely helpful, and generous with their time in assisting us with setting up the storage units.

Paul C.  |  First Impressions 
Rating:
3.0

your staff are AWESOME. your management software for door codes sucks

MARVIN P.  |  First Impressions 
No reviews have been submitted for this location.

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