Kaley and her team are providing excellent service! She’s Always kind and helpful, and it’s a pleasure to use uhaul storage and rental for our business.Laurent Z. | Overall Experience
Customer Reviews for U-Haul Moving & Storage of Maui-Kahului
Kahului, HI 96732
Services at this Location:
- Mon–Thur7 am–7 pm
- Friday7 am–8 pm
- Saturday7 am–7 pm
- Sunday9 am–5 pm
Special Operating Hours
- 12/24/2022: 7:00 am - 4:00 pm
- 12/25/2022: Closed
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Giuseppe P.
Customer did not leave a comment.Julien O.
The odometer rolled over another mile almost as soon as I left the parking lot. Thought that was dirty.Dale L.
Great agents at the counter! Keep it up!raymond T.
Make sure rental vehicles are up to legal status to rent - example: Safety Check up to date, oil change current, wiper blades operational, fluid levels full (oil, coolant/anti-freeze) & windows on the inside clean, too. The customer service was over the top, Excellent! Aloha, Tim Pell at IPS, LLCIsland Pacific S.
Great customer service in allll ways...the staff is the best...full of aloha!!!Harhari W.
I was very satisfied with my Uhaul experience here. The facility and equipment is well maintained and they have everything you could possibly need to meet your moving needs. Each and every employee that I interacted with was courteous, professional and very helpful. Would definitely recommend.Michael F.
Customer did not leave a comment.Tranquilino M.
General manager was excellent. Great servicerobert M.
Customer did not leave a comment.DANTE V.
Customer did not leave a comment.Rio B.
Thank you for making things easy. Much appreciated. Clean 9 Ft van, Nice and New. 2,150 miles on it. Easy to drive. I'm 5 ft tall.Darlene T.
The personnel was very accommodating and helpful, I highly recommend the Kahalui Uhaul.charles D.
Just continue to provide the courteous, kind And patient Customer Service I received yesterday! I got excellent Service. Simple And easy!!! Thank you so much Uhaul Mauiâ€¦I will be back!Kathryn M.
Customer did not leave a comment.ELLEFSON Z. | Overall Experience
Equipment needs simple maintenance . Customer service was very goodRobert H.
Excellente'! Well done! A Wonderful Experience!Jan A.
Customer did not leave a comment.Richard R.
Kaley was fantasticâ€¦ proffessional, helpful, expeditiousâ€¦ 2 thumbs up.ETHAN F.
Adding an insulation piece behind the fire extinguisher in the truck so it doesn't rattle as much! Please!!!!!!!!Albert C.
Both the guys there were amazing! So helpful and filled with aloha. They went above and beyond. KudosJason R.
Aubrey is awesome! She is very dependable, efficient and always have this beautiful smile. She works hard and enjoys her work but I think you work her too hard. She seems to go above and beyond what she is paid for. She wears too many hats. You need more employees like her. She is a people person and does not make you feel like you are an inconvenience. Uhaul needs to buy WD 40 silicone to loosen the joints on the trailer hitch and more wood blocks for the tires so it will not roll. We had to borrow our neighbors wooden blocks and WD40 spray. Thank you!Michael M.
Easy in , easy out . Check in quick , as I'm a repeat customer . Very nice Chevy long bed PU , exactly what I needed . Returning truck easy , and they accepted my business check . as is my preference . No problems . 24 hour rental with 44 miles driven = $87 , including collision insurance . Good rental .ARTHUR S.
Customer did not leave a comment.Robert w. | First Impressions
Customer did not leave a comment.joven D.
ABSOLUTELY THE WORST SERVICE I HAVE EVER HAD. I WOULD NEVER EVER RECOMMEND YOUR SERVICE TO ANYONE. I AM COMPLETELY DISGUSTED WITH THIS COMPANY AND I AM GOING TO MAKE SURE NO ONE WOULD EVER WANT TO USE â€œUHAUL EVER AGAIN. THE TREATMENT I GOT IS ABSOLUTELY APPALLING. YOU DO NOT DESERVETO BE IN BUSINESS.Michael T.
Everybody ok Friendly staff very helpfulKenneth O.
Customer did not leave a comment.Theresa S.
Once again 5 star service! This is my third time using this Uhaul location over the last year or so and each experience has been great. Thank you Shantel & Clarisa for help making an otherwise stressful move a much smoother one.THOMAS C.
5 âï¸âï¸âï¸âï¸âï¸ rating! The staff at the Kahului location is awesome! Aubrey helped me with my both my truck and ubox reservation. Shantel helped me when I came to pick up the truck. Mike helped with my return of the truck. The Kahului staff is very friendly as well as extremely professional.THOMAS C.
Customer did not leave a comment.Janet F. | First Impressions
Super friendly and helpful staff!!Tawnia W. | First Impressions
Customer did not leave a comment.sheldon K.
Customer did not leave a comment.Jonathan L.
Extremely helpful/friendly staff...will definitely utilize their service again. Equipment worked perfectlySTEVE K.
Customer did not leave a comment.William H. | Overall Experience
Keep up the great service!sheldon K.
Main problem is that for some reason I have not been emailed the final receipt for today's rental. I returned the truck after 2 hours and still have no confirmation of that.Robert P.
Very very satisfied so far with your service. Your employee Aubrey is above the charts. Very helpful very friendly keeps in touch let us knows what happening and she's an asset to your company.Linda L.
excellent !!William H.
I was very satisfied with your storage space, it was clean and lots of room to store my stuffs. Mahalo, Mrs. Geranium KuhauluaGeranium K. | Overall Experience
Customer did not leave a comment.Raymond C.
Customer did not leave a comment.Juanita O.
The girls at the counter was very helpful with me and another person renting as well,very respectful told me everything about my contract fees, what all the numbers are forâ€¦.upon returning the person was very prompt and helpful took keys asked if I wanted a email or print outâ€¦very professionalâ€¦way better than beforeâ€¦.thank you very muchâ€¦definitely will let friends know!!..I'll be backJohn Y.
Everything was smoothe beginning to the end.Owen M.
Kaley and her team were top notch! So helpful and amazing to work with when moving in and eventually out of my storage unit. I will miss them and promise to visit with Krispy Kreme sometime soon!ROSANNA L. | Overall Experience
Customer did not leave a comment.Larry P.
Customer did not leave a comment.Daphne C.
Customer did not leave a comment.bryce V.
Customer did not leave a comment.CHARLES C.
Customer did not leave a comment.Dennis S.
It could only be better if it was free. Have used this location multiple times, manager and staff always nice and helpful.Michael K.
Customer did not leave a comment.Jackie F.
Super friendly staff at check in. Easy process, and brand new truck. Drop off was just as smooth. Really enjoy this improved location.Andrew G.
Customer did not leave a comment.joe C.
Customer did not leave a comment.Steven P. | Overall Experience
The staff was great in helping me to extend my rental from 3 to 12 days. IÊ»m glad for the kamaÊ»Äina rate. It makes a difference.KILEY A.
Maybe use a leaf blower or sweep up what the previous renter left inside the trailer. I received the trailer with wood chips inside of it.Dominick P.
The per mile charges are too high.Brooke A.
I've rented a U-Haul from this facility at least twice before, and everything always goes very well. No improvement necessary. Mahalo.Jim P.
Staff was great, engaging, helpful. Top Notch !!!Steve M.
Customer did not leave a comment.Harry S.
Great experience with this UHaul location and its employees.deVie W.
Customer did not leave a comment.GORDONHANALE A.
Great service everytime with the gentleman that has helped me last two times using this location. He definitely has his stuff together tyKevin K.
Customer did not leave a comment.Jeff C.
Customer did not leave a comment.Mark D.
Customer did not leave a comment.Kaeo C.
Customer did not leave a comment.LaVar E.
I would highly recommend u-haul for the use of your vehicles.Adrain K.
Customer did not leave a comment.Matthew W.
YOU NEED A LOCATION ON THE WEST SIDE. ITS NOT FAIR THAT WE HAVE PAY TO DRIVE BACK AND FORTH AND PAY EXTRA FOR THE MILAGE AND GAS. THERE WAS A VAN ON THE WEST SIDE BUT THE WEBSITE SAID IT WASN'T AVAILABLE YET, IT WAS SITTING THERE THE ENTIRE TIME AT THE STORAGE PLACE. THAT WOULD HAVE SAVED ME MONEY.Kimberly C.
Customer did not leave a comment.Michael B.
Staff is very Professional and extremely courteous. I have rented a trailer two times from an amazing lady is a local Hawaiian. Every staff member at this location deserves a lot of recognition for hard work and I hope I can encourage the owners to give a big raise to these hard-working good people. They are absolutely amazing and I will continue to keep renting equipment from this location for as long as I live on Mali. I don't write reviews like this very often. However this U-Haul team deserves a great review. Five stars all the way to me.Aaron C.
Customer did not leave a comment.Mamani D. | Overall Experience
Thanks for being there. Sincerely MWCaldronmichael c. | Overall Experience
Customer did not leave a comment.Daniel F.
Customer did not leave a comment.Albert C.
Customer did not leave a comment.Albert C.
Customer did not leave a comment.Albert C.
Customer did not leave a comment.roy K.
Service was amazing.Jevon C.
Customer did not leave a comment.Wayne Y.
Customer did not leave a comment.trina K.
Friendly and professional staff. Van was clean and in good condition. Price was reasonable. Great experience overall.Pedro N.
Customer did not leave a comment.Frank G.
Customer did not leave a comment.marcelino Y.
Staff is excellent. Cargo truck A/C could use a service but no biggie.Mark H.
Mike & Shatel are stellar, super-professional, service team members. They are so efficient, kind, helpful and supportive I honestly can not share enough good words about them and their level of service. I am so grateful to Mike and Shatel!! Thank you!!DEREK M. | Overall Experience
Customer did not leave a comment.George E.
Customer did not leave a comment.ELENA W.
Customer did not leave a comment.bruce C.
Smooth transaction and professional staff. Mahalo nui loa.MARK S.
Customer did not leave a comment.Doug W.
Customer did not leave a comment.Gayle K.
Return equipment faciltyJerry A.
Excellent Customer Service.BRITTANYMICHEALA B.
Customer did not leave a comment.Brittany B.
Customer did not leave a comment.Jon D.
The customer service was excellent. The vehicle return was quick and efficient.Lui H.
Customer did not leave a comment.Donald C.
Excellent Serviceteresa I.
Customer did not leave a comment.Kanoe M.
Customer did not leave a comment.Garciao A.
Awesome gentleman who checked me in & out. A very smooth experience. You are lucky to have this gentleman on board😁patty L.
All of the staff I spoke to, especially Mike on the phone and the Manager, Kaley, were so helpful and wonderful to work with! Moving can be a stressful event and they all made for an easy breezy experience. I will definitely be back! MahaloBrooke M.
Gas gauge was wrong. Didn't bring the blanketsEdward M.
Overcharged , full of cockaroches and bad customer service .Radna K.
The Kona location was terrible! Had to wait hours to get access to my ubox! Maui was wonderful, Kona was not.Jill P.
Very friendly and helpful personnel.Michael B.
Customer did not leave a comment.Jerel H. | Overall Experience
Keep up the friendly service!MICHL B.
Kayla is very professional and took the time to show me all the options that were available for my storage needs. Uhaul is lucky to have her.Mark H. | First Impressions
Alexander in Arizona helped me book a storage unit in Maui where I live He was very courteous and efficient He knew what I wanted and within minutes had a unit booked and paid for I appreciate such prompt service and clear answers I had a unit in Kahului Maui a few months ago It was one of the best maintained storage building and unit I have had Well lit Spacious and clean The value for the space I needed was the best around Thank you SllGaynor M. | First Impressions
Customer did not leave a comment.Anthony K. | Overall Experience
The facility was ok, little bit of problems with being a new facility and you all need to go over U-Haul's policy with customers specifically the one about customer's responsibility to call and pay a locksmith if the customer loses or break a key in their own disk lock finally your prices are a little highEric H. | Overall Experience
U-haul storage and shipping experience was excellent, I would and have recommended their services and will use them again. Good job U-haulScot S. | Overall Experience
It was easy to get a storage and move out as staff were friendly and efficient. Thank you for helping us during a difficult time in our livesKrystine N. | Overall Experience
thanks for the storage, everyone was very helpful. VERY convenient.marie g. | Overall Experience
Customer did not leave a comment.Alexander N. | First Impressions
Love that you added the openers for the car doors. Did NOT like the inner sliding door opens automatically once inside. This eliminated a double security that we would have preferred to keep. This made me uncomfortable when I came alone.nadine g. | Overall Experience
Customer did not leave a comment.Darren H. | Overall Experience
Customer did not leave a comment.Tammy M. | Overall Experience
Customer did not leave a comment.Tanya Q. | Overall Experience
Booking the moving truck and storage went well. I had no problems with service, accessibility, and rate. The person who checked us in was kind and knowledgeable. After loading the moving truck in Kihei, we drove back expecting to be able to enter our rented storage unit our access was not programmed correctly and we were not able to unload the truck. This really affected my move-out schedule, not only did we have to drive back to Kihei with a loaded truck but now we would have to go and return and unload the next day. When we returned the next day, I explained the situation to the woman who was working. She got up and shipped the card and said" well ... it is working now..." without any explanation, or promise of refund for having to keep the truck, and milage that was through no fault of our own. After leaving the office very dissatisfied we tried to pull the truck into the garage to no avail- a random person let us in. After setting the alarm off that same person came and asked if the clicker was working and fixed it for us. The 4 1/2 hours it took unloading the truck because of the homeless people who were coming in and out looking for anything that was not locked made moving difficult. People in the garage doing who knows what inside of their running car for hours, A homeless man with a swipe card, who would walk through the inside of the storage facility and then sat in the parking lot- right next to my daughter's car/ the parking lot was empty it was horrible. ill move first chance i getnelmie b. | First Impressions
Customer did not leave a comment.KAMAHOE B. | Overall Experience
Kaley is an excellent person to deal with as she is courteous, knowledgeable and informative. I called to discuss a space and she has a great phone presence. We met the next day and she sold me on the space as I felt satisfied it met my needs.mark b. | First Impressions
Customer did not leave a comment.Gaynor M. | Overall Experience
Had hard time getting in contact with Kahului office directly. I actually emptied storage seven days prior to the 15 th but couldn’t get anyone on a call other than Cust care. Who FINALLY HELPED ME close acctKim S. | Overall Experience
Customer did not leave a comment.Matt J. | Overall Experience
Want to give five stars but there is no elevators at this time . The service received … excellent!Alfreda M. | First Impressions
Customer did not leave a comment.LESLIE W. | First Impressions
Customer did not leave a comment.Michele K. | First Impressions
Customer did not leave a comment.Tammy M. | Overall Experience
It was my first time renting a storage unit and it was a a great experience with the company I would recommend it mahalomalcolm d. | First Impressions
Customer did not leave a comment.Ryan T. | First Impressions
Code to get in and out wasn’t working for us to go on and out of storageCHELSIE A. | First Impressions
The staff was extremely helpful.josh d. | First Impressions
Would mine having UHall Storage open 24 hours with gridsaprina l. | First Impressions
Customer did not leave a comment.Ralston W. | First Impressions
Customer did not leave a comment.devyn t. | First Impressions
Nice facility. Just too expensive.Carla P. | Overall Experience
Customer did not leave a comment.Kelli D. | First Impressions
I had a very good experienceshelly p. | First Impressions
Customer did not leave a comment.micheal k. | First Impressions
Climate controlled and secure, perfect for storing personal items!!!Nicholas F. | First Impressions
Very friendly and helpfulJames Y. | First Impressions
Customer did not leave a comment.Tammy M. | First Impressions
Customer did not leave a comment.mark l. | Overall Experience
Customer did not leave a comment.Tammy M. | First Impressions
Customer did not leave a comment.Jared C. | First Impressions
Very impressive!Larry B. | First Impressions
The AC should be cooler/colder in the storage facility. It was pretty hotSulyne K. | First Impressions
Took advantage of the first free month storage. Really appreciated it made my transition from home owner to renter easier. Great facility, great staff!Scott s. | Overall Experience
Customer did not leave a comment.Melissa E. | Overall Experience
Thank you for providing excellent service. I really like the garage indoor loading space and the re-use center.Rowan B. | Overall Experience
Customer did not leave a comment.Richard H. | Overall Experience
Customer did not leave a comment.Norberth G. | Overall Experience
Customer did not leave a comment.JAMES W. | Overall Experience
Customer did not leave a comment.Kaimana A. | First Impressions
Customer did not leave a comment.JIN B. | Overall Experience
Customer did not leave a comment.Jesse K. | First Impressions
Customer did not leave a comment.Michael D. | First Impressions
aloha🤙 thank you U-haulJIN B. | First Impressions
very well organized and I have referred to a bunch of people very convenient and clean.Kehaulani K. | Online Move In
I'll be using it again. Great service too!!bruce o. | Overall Experience
Customer did not leave a comment.Hector C. | Overall Experience
Staff was exceptionally helpful and knowledgeable with policies and proceduresKathy K. | First Impressions
We experienced excellent customer service. However the facility has a very dangerous post located just outside the double doors of the storage area. When we moved in one of us tripped on it and caught our foot on the post and hit our head on the glass door. Then we saw another customer trip over the same dangerous post. They should be removed immediately.Maria Rochelle M. | Overall Experience
I suggest you hire more agents to handle the phone volume.bruce o. | First Impressions
Customer did not leave a comment.Tim M. | Overall Experience
Customer did not leave a comment.ELLEFSON Z. | First Impressions
Customer did not leave a comment.Carla P. | First Impressions
Very helpful, made it simple and very friendly.Verna P. | First Impressions
Staff is very nice and helpfulRichard H. | First Impressions
Thank you!Ofelia P. | Overall Experience
Customer did not leave a comment.Dexter L. | Overall Experience
Customer did not leave a comment.Dana C. | Overall Experience
We had half our household stored there for almost 10 months and it was safe, clean and super easy to access. Great experience and would do it again.jeannette o. | Overall Experience
I gave a great review on FB to all my friends couldn’t be happier with the experience thank you .Tim M. | First Impressions
Customer did not leave a comment.jaclyn i. | First Impressions
Customer did not leave a comment.Tom G. | First Impressions
Customer did not leave a comment.maria elena h. | First Impressions
Customer did not leave a comment.TIMOTHY L. | Overall Experience
Customer did not leave a comment.Tanya Q. | First Impressions
Awesome staff!!!Mary N. | Overall Experience
Very cleanmark p. | Overall Experience
Customer did not leave a comment.sarah C. | First Impressions
Great customer service at the Kahului location I LOVE MY NEW STORAGE UNITJordan B. | First Impressions
I was "forced" to purchase a U-Haul door lock because I was told that I could not use my own padlock ... "it MUST be this certain type of lock". That is not true because many other doors have normal padlocks on them. They got an extra lock sale from me because they said it was mandatory.SUE B. | First Impressions
Customer did not leave a comment.Marcos D. | First Impressions
It did smell like foreign food being cooked in side... The 6ft was tall enoiugh to put a 6 ft fridge in... the door not tall enough ughh. If I was not already 3 hrs delayed because I had to wait for road assistance to replace a dead battery in the truck which made me pay for 2 guys for 3 dead hours. Having other commitments did not allow enough time to then get another arrangement for the fridge. that is laying on it's side. U Haul has made this move more frustrating than it needed to be. And then charged for late return....Leslie K. | First Impressions
Customer did not leave a comment.Leticia s. | First Impressions
Everything is exceptional, except for the daily emails to rate their service. I hope it stops after posting this review. Also, by law they are supposed to provide a link in their email to unsubscribe.Bruce K. | First Impressions
Only been 3 days but we’re happy with it so far.Sherrie K. | Online Move In
Keep up the great customer serviceMary N. | First Impressions