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James W.Customer Reviews for U-Haul Moving & Storage of McHenry
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Left eye glasses in rental truck by mistake but couldn't find after I called and stop at location
Nimishkumar P.Everything went fine.
Sim S.understaffed
Robert K.I always get good treatment there. And the equipment is great for what I need. Thank you
Pamela W.Service was a bit slow as there appeared to be only 2 employees in the entire facility, and the one who helped me was clearly in no hurry to get my rental processed.
Joel Z.Easy drop off, quick and helpful
Mitchell G.need more employees at the counter
steven N.The experience was seamless and quick. Always a great thing when life is hectic with moving that there's no hiccups with parts of it like renting the truck. Much appreciated!
George B.Truck seemed underpowered do to poor maitenence. The differential was spinning one tire which means doesn't have limited slip or does not work. Could not finish job. The clerk was nice and took off the 19.99.
David T.The steering column was pretty loose on this truck. You should get it tightened.
LISA R.Clean and friendly
JOSEPH A.roll up door on trailer was difficult and very noisy. Rollers need to be lubed.
ROSS P.24/7 truck share is great! It was so easy to pick up and return the truck during off hours.
Steven G.Hard to Improve on the service I experienced Great Job I will be back
Dave Z.Zach was instant fast and very polite. Cargo van was clean and comfortable. Love being able to rent a vehicle or trailer whenever I need one.
Richard H.Overall location was fine but my original location that I booked at was changed less than a day out and I had to drive 30 mins just to pickup. This is a little ridiculous. I have 44+ locations near me and I get moved so far. To improve don't make customers travel so far just to use your services.
DUANE N.Everyone was helpful and made the process easy. A wonderful business and will use this location again along with sharing my experience with friends and family. Thank you
Tracy M.Very friendly staff.
PEG MARGARET N.First receipt emailed did not include drop off info-date, time. employees ran me around a little prior to giving me a printed receipt that had drop off info.
DAVID B.Absolutely nothing. I worked with Brandon while I was there. He went above and beyond to help me with my trailer and get me on my way. He's a really nice guy and very knowledgeable.
Michael S.The gentleman working was very weird I just found it to be very strange Call me on the phone after I had to truck for 3 and a 1/2 hours. Very strange
MARILYN G.I would have given an excellent review were it not for the last 10 minutes of interaction. Booking and check in process was easy with minimal human interaction. We travelled 15 miles to our home then storage unit then back to U-haul. Filled up at the station adjacent and spent $17 for almost 4 gallons. That's a little over $1/mile...There is no way that we should have spent this much, and the person who checked us in simply said the people before us apparently filled the tank just enough to appear full upon returning...he didn't even offer to credit us back anything and just blew it off...so we ended up paying for their used gas. With the price of gas these days, THIS MATTERS. For this reason, my rating decreased drastically. Yes, I'd recommend the location to a friend due to the earlier part of the interaction, but from a customer service standpoint on the return, very poor and left a bad taste...and I would absolutely question the gas tank and not take a truck that didn't register over the Full line.
Adrienne F.Make it clearer that truck return inspections are under the canopy
PATIRICA M.24/7 share ride for fast pickup had bad instructions and could not figure out. Not location fault
Phat L.Completely different at drop off, fellow cane out to the truck, asked a few questions, checked the truck, asked if I would like an emailed receipt, thanked me, and we were on our way in less than ten minutes. WAY better experience.
Jennifer M.Everything was real simple and efficient
PATRICK R.I had a utility dolly as part of my reservation. It was discussed at checkout, but it wasn't in the van. We didn't have enough time to go back and get it, so we did the move without it. At the time of return, I explained that the dolly was never given to us. When they gave me the total, they hadn't taken the charge for the dolly off, and when the rep finally did, it was a $5 refund rather than $7. I'm not holding any ill will, I know that everyone's doing their best, but oversights like this do affect others. Moving is stressful and unfortunately this became another stressor.
Briana R.Trailer was not water tight. Items inside got wet. I observed holes in the floor and placed a tarp down before loading. Water apparently came in from room.
Gordon S.Uhaul
Jarrod W.#1 - Clean equipment before renting units back out.. I found screws on the floor of trailer which could have damaged the tires on my golf cart I was hauling.. good thing I noticed and cleaned it before loading.. #2- Less smack talk to customers teeming then their vehicle is too elevated..I've been renting the same trailer for the past 4 years, and was the first time ever hearing this. Not sure if the employee was on a power trip or what. But totally uncalled for.
Mark W.Return customer discount rates haha
PATRICK R.This location has always been very friendly and helpful. The equipment I look for is almost always here even on a walk in situation.
Jeffrey L.The app has a lot of issues and I had to have the Uhaul team on site assist me with the pick up and return. Please send me an email and I'll provide detailed feedback. rwarneke@hotmail.com
Ronald W.Nothing everything is so clear I love it
OTTO C.The only thing I found to be an inconvenience was that there's no garbage cans in the facility and I was told in order to use the dumpster that I would have to pay 15-20$ to throw away a ferret cage, an item about 5 foot tall and 2 feet wide. I understand it's not a small thing to toss but 15$ to use the garbage is a bit steep. So that would be the one change I'd make to the facility is that I'd have regular size garbage cans around the facility, and in the garage I'd have a few common sized dumpster so if a customer decides they need to toss something they don't have to rent a vehicle just to throw it away. Everything else was perfect.
Gerald B. | Overall ExperienceThe whole process on line was user friendly
Don R.Great Customer Support, turn in was seamless
Terry H.Keep up the good work :)
RUBEN E.Our whole experience from mchenry IL to Belvidere IL is beyond 5 stars. The entire staff at mchenry especially AJ for helping us hook the trailer up and making sure we had everything hooked up correctly…. And dropping it off in Belvidere IL location and being met with the sweetest little dog ever “TInaâ€. The whole Process was straight forward and no stress. We will always be using this company when needed and will highly recommend
KRISTINA M.Staff were helpful, knowledgable, and easy to talk to. I greatly appreciated their assistance, whenever I needed it.
Patrick R. | Overall ExperienceI needed a place in the next two weeks that had a moving truck and space available for all my items. Without a hassle. Very happy I found u haul in mchenry.
Gary W. | First ImpressionsCaleb was professional and personal. He explained everything patiently.
Gregory C. | First ImpressionsThe only challenge I had was trying to get a bigger unit instead of two smaller units. I put my name on a waiting list twice in 6 months but never received a call
Jerald L. | Overall ExperienceZack was very helpful
Tim M. | Overall ExperienceDidnt know the unit was indoors and not a pull up. Wasnt able to get in some larger items because instead of a 10x15, they split us into 2 smaller units.
Tim M. | First ImpressionsGreat place and location. I realize rental space is at a premium but theses prices are not friendly
Frederick E. | Online Move InThis location is got to be the most friendliest outgoing place to rent a U-Haul polite and courteous we giving it A++++
Danielle c. | First ImpressionsWay too much for storage. Isn’t reasonable
PABLO G. | Overall ExperienceOverall it was great. I just had a few problems. One was when I was trying to get a hold of someone at the store on the phone and I got an answering service. I drove over to the store and they were not busy. The same thing happened a second time. I called from the garage at the location asking for help with my key card. It wasn't working and no one ever came over to help me out. I did have my money reversed in my checking account, so I will not complain about the extra charge.
Kimberly N. | Overall ExperienceMy only issue is with how the monthly fee increased over time.
Daniel Thomas F. | Overall ExperienceBeyond thankful and grateful to everyone here at your McHenry Storage facility. Everyone I met was amazing, especially Caleb. I had a real bad experience with Public Storage (worst storage company on Earth) and you guys have have given me great hope for this service. The place couldn't be any cleaner! Thank you!
Jason F. | Online Move InEverything was great, staff were all very nice and helpful. Already recommended it to two people. Thank You to all the McHenry Staff, u were awesome!!
Cynthia E. | Overall ExperienceGreat place, will use uhaul again.
ALEX S. | Overall ExperienceI was very pleased with my time at Uhaul storing my personal items that I had stored there in mchenry Caleb was great and very accommodating 👍
fred b. | Overall ExperienceCaleb was awesome, super friendly, walked me through all of my options, and helped me decide exactly what unit was best for my situation. After we got me all signed up he took me on a tour of the facility and took me to my locker to show it to me. overall a great experience.
CRAIG H. | First ImpressionsEverything was clearly explained. I was even shown to my unit and which key pads to use.
Brian P. | Online Move InMultiple times found the doors that allow people into building either propped open, broken on the open position or of the rails. I even called one night to inform the manager that two of the large bay doors were broken and stick open, He said that he would probably get down there to fix them that night. For a company that charges more because they promised"security" this was not the answer I expected. The final straw was when we came down to get some items from the unit and found employees walking around and not a care in the world while there was an SUV parked in the very first Bay, a Uhaull truck backed all the way up to the cart corral in the 3rd Bay with a pickup parked in front of that made it almost impossible to for my truck and trailer on the 2nd Bay. I started move out after the employees walked through the area and had to MacIver around the cluster that Bday 3 caused and had a their furniture blocking part of Bay 4 and the path way in front of the bathroom. Later that day two of the same employees were scavenging the recycle corral and had an in depth discussion about an art piece left behind. Then one employee took it, moved it behind other stuff and then came back to retrieve it for himself, while in uniform and on the clock because he returned to the desk after he took the piece outside. I moved out between the 26&27th Ave dropped my key card in the key drop box like I was told to do when I started the rectal and then cleaned it out, took my lock and left, took almost 2 weeks before they ever figured it out. I guess the blatant obvious was not a strong suit for these people especially when they had a girl (Paris) who walked through scanning the units with a bar code reader and we mentioned we were moving out. Like I said, we took our lock with us and swept out the unit. And that's another point, the floor in my unit was disgusting with some type of adhesive or polymer that was stuck to the floor and the manager when he started my rectal told me this was on the floor and they tried to revive it but don't worry it won't be my responsibility or charge back. I was able to chip most of it up with my foot so not sure how hard they tried to make this presentable. Of not for the free month, would never have stayed, but we moved out before the final day of contract and then no one answered when we tried to talk to them about issues. Was not the only time we had issues with front desk communication but won't use them again.
Jeff K. | Overall ExperienceGreat facility. The inside storage kept my stored items clean and dry. I’ve stored outside at other facilities, and had to deal with dirt and dust.
Steve C. | Overall ExperienceOverall a great experience, I wish other businesses were run this way.
Phillip M. | First ImpressionsStaff was extremely helpful and facility very clean.
Jeff V. | Overall ExperienceStaff here is always friendly and helpful
LARRY P. | First ImpressionsThe best storage facility I have used.
Dave G. | Overall ExperienceLove that you have an accessible bathroom
KAREN U. | Overall ExperienceVery smooth process. Caleb was very helpful and knowledgeable.
HOPE S. | First ImpressionsThe staff is very helpful and let's you know all the options to better service your needs
ZAYA N. | First ImpressionsAmazing staffing so helpful and it’s the best U-haul place I’ve ever been to , highly recommended
Mohammad D. | First ImpressionsI felt safe there as well. Good security
Karen E. | Overall ExperienceStaff as very helpful got me a month free for storage...showed me how to use the facility and key card. Was very helpful. Also rented a truck on line everything went smoothly with that...
KEN K. | First ImpressionsAll staff were polite and helpful, but Caleb in particular was outstanding! I was impressed w the security. Everything was always clean and well maintained. If I had any problems with my lock(not the slide bar) the staff were always helpful. I will definitely recommend Uhaul McHenry storage!
Deborah H. | Overall ExperienceGreat service and facility
Brian M. | First ImpressionsNice place to store
Cathi F. | First ImpressionsNeeds more larger units. I was able to get a Mid size unit and I’m on a waiting list for a larger one. Staff was very helpful and polite. Not pushy at all like other storage units I looked into.
Michael G. | First ImpressionsAll-around great experience for what we needed.
DAVID S. | Overall ExperienceStaff on site were quick to find available storage units on site and to provide me a few choices to pick from. Overall the staff were professional, quick and friendly. I would recommend this facility to store my items in the future.
William S. | First ImpressionsService was great when I signed up for the unit. It was easy to get in and out when I needed something. Always clean and the temp controlled portion was as it should be temp wise so you got what you paid for. Closing out the account was also super easy and no hassles. Overall really great rental experience.
Laura L. | Overall ExperienceThe bathrooms need constantly cleaning. The floors are only washed down periodically and you had a great housekeeper you never should have let go. Hope that helps!
Susie F. | Overall ExperienceKey card worked about 15% of the time. Employees have a serious lack of integrity; had excuses for everything. It was almost comical listening to their excuses, as if they're intelligent. Will never be back. Recommend you look at training program for the employees, or letting them go.
David K. | Overall ExperienceGreat experience. Thank you
TRACY S. | Overall ExperienceNone
DAVID L. | First ImpressionsThe staff is outstanding!
PATRICIA B. | First ImpressionsEasy in and out. Covered loading and unloading. Very clean and secure.
DOUGLAS M. | First ImpressionsCaleb was great! Thank you for an awesome experience!
Allison S. | Overall ExperienceVery helpful staff made the move in easy
Paul S. | First ImpressionsMike shop is Great
BRANDON D. | First ImpressionsVery helpful staff
Donald J. | First ImpressionsThe representatives assisted me in finding a unit directly across from my existing unit. I was also allowed a day with access to both units in order to transfer all of my things. They were extremely helpful and made the transition smooth.
Kris C. | Online Move InCaleb and other employees were helpful and courteous. Caleb is s good listener and his customer service is excellent.
Deborah H. | First ImpressionsCustomer service rep was informative and answered all my questions. He walked me through the facility and showed me the unit I am renting. I appreciated his time and help! Very good service!
Kathleen W. | First ImpressionsClean and safe
Bill S. | Overall ExperienceExcellent facility
Malgorzata l. | Overall ExperienceThe staff was very kind and friendly
Stephanie C. | First Impressionsvery nice storage facility and easy to load/unload
John L. | First ImpressionsCustomer service was great!
Carli N. | First ImpressionsMy only complaint was that we were billed for the next month on June 18th. We had the unit empty on the 20th and came to find out that there is no refund. So now we have an empty storage unit for a month. Overall experience was great.
BRad P. | Overall ExperienceStaff was very nice and helpful
Stacy B. | First ImpressionsThank you to your staff especially Caleb and I’m sorry I did not get the name of the lady that maintained the units and facility as well blonde hair very nice lady . She was so helpful as well.
Helen O. | Overall ExperienceI can’t remember who helped me but I was there right before close on a Sunday and needed a unit right away, and he was very helpful, quick, and informative about everything I needed to know!
Megan K. | First ImpressionsThere are no trash bins available for boxes and small items to be discarded when cleaning out the locker.
Josephine S. | Overall ExperienceIt does the job. Some of the things u-haul puts into place, doesn’t make sense. 24 hour access is advertised everywhere but you pay extra. Staff is not needed with the swipe card And garage fob. I should not have to pay extra to access MY stuff in a facility that I pay for. I have had to speak with the staff at the front desk several times. They were very nice. There was always plenty of staffing when I visited. With that being said, anytime I called the store, I got the call center and was told they were too busy and they would never call back. I was told on many occasions that if anything was needed just to call. I have NEVER made it to the McHenry office. Only the call center.
Eric C. | Overall ExperiencePeople were nice and informative unit was clean
Michael W. | First ImpressionsExcellent service
Malgorzata l. | First ImpressionsClean, secure, friendly, helpful.
LAURIE H. | Overall ExperienceVery friendly.
Becky M. | First ImpressionsUHaul storage perfect for us, climate controlled unit. Cleared clutter out of our home so we could sell it. No problem closing acct. 2 mos. later. We bought & used their boxes - they have many sizes.
Diane K. | Overall ExperienceStaff was very helpful
John T. | Overall ExperienceVery pleased with our experience.
Richard A. | Overall ExperienceFantastic staff and facility.
Robert B. | Overall ExperienceVery nice employees at the McCullom Lake facility.
Mel L. | Overall Experienceclean well maintained easy in and out
Mitchell R. | Overall Experienceclean and adequate
Michael S. | Overall ExperienceThank you
Christopher S. | First Impressions1st time using storage , so I was surprised how clean the facility is. The only issue I had was not enough flat carts.
Alice R. | First ImpressionsI only wish that I could have gotten myself into my unit after hours but everything else was fantastic
Sheri R. | Overall ExperienceCaleb was very helpful and took the time to make sure I got what I needed
Diane M. | First ImpressionsThank you.
Darren R. | Overall ExperienceThere is an area where people just dump unwanted stuff. Becomes unsightly. Should be able to get to your storage unit even if the office isn’t open. Should get a refund if you move out early.
David M. | Overall ExperienceProfessional,personable,and ACCURATE EVERY ONE DESERVES A RAISE IN 💰
Ronald M. | Overall ExperienceChanged our order a million times and they gave us their recommendation based on what we were trying to accomplish
ashley k. | Overall ExperienceA person was added to my account without permission. Given personal information (unit number, pay date, credit card being used to pay) also without permission. Complete violation of trust!!
Lauren S. | First Impressionsknowledgeable, friendly
Yvonne P. | First ImpressionsGreat facility and wonderful staff
Ed H. | Overall ExperienceOnly issue was driving into car section - very tight with SUV’s!
Susan S. | Overall ExperienceQuestions were always answered
Michael N. | Overall ExperienceI was happy with everything thank you
Thomas F. | Overall ExperienceGreat place to store your stuff. Clean facility, easy in and out, friendly and helpful staff. I give it an 11.
Don H. | Overall ExperienceFacility was clean and easy to maneuver through.
David S. | Overall ExperienceThe manager was helpful when I first got my storage unit, and the rest of the staff was helpful when I closed it out a year later.
Maggie G. | Overall ExperienceVery happy with everything. Will use you again.
john e. | Overall Experiencewent very smooth-needed a storage unit once we got everything in the truck, called and talked to your staff and I was all set. when we got back they showed us how to access everything. Well done
Sig S. | First ImpressionsI was disappointed to find out upon moving out that the remainder of the months rent would not be refunded to me. As I asked this question at move in and was told a prorated amount would be refunde.
Ursula F. | Overall ExperienceEasy in....easy out....not one problem. Never had to worry about the goods that we were storing.
George Z. | Overall ExperienceA great place to store your stuff!
Bonita S. | Overall ExperienceGreat staff, super clean facilities
Daniel W. | Overall Experiencethe best
Thomas M. | Overall ExperienceThe facility and unit were clean, and the staff was very helpful with showing us the security procedure for checking in and out. Moving supplies can be purchased in the office which is convenient.
Josephine S. | First ImpressionsGreat customer service! Convince in mind with all aspects from renting space to borrowing a vehicle.
Edgar H. | First ImpressionsThe guy that works there, I believe his name was Steve, was so thorough and nice. I would definitely recommend this facility to friends and family.
anna b. | Overall ExperienceI liked the inside storage. It was nice to pull into the facility to unload my car. The only problem was when the moving truck came, the lights hang to low for them to fully back in.
Ruth Ann L. | Overall ExperienceNo comments
John O. | Overall ExperienceFound it to be a pleasurable experience. Facility was well maintained and clean. Ample carts to help moving items and ample space to park truck and cars etc. Staff was very friendly and helpful.
Steven S. | Overall Experience-
Paul B. | Overall ExperienceSending this request at 1;30 in the morning was not nice
jerome l. | Overall ExperienceEverybody was very helpful. And you can’t beat the deals. I will definitely recommend to a friend.
tim k. | Overall ExperienceThe staff was very accommodating in our storage needs. Very helpful. Thank you.
geoffrey k. | Overall ExperienceThis U haul storage made the decision the move out easy for us. And 2 occasion they ran the credit card on file without permission causing my account to go negative. I’m on disability,They didn’t care
Ronald M. | Overall ExperienceNever saw the facility, but everything came out of the boxes fine. Just a floor lamp was damaged. Overall a great experience with UHaul.
Mark S. | Overall ExperienceYOU ASK FOR FEEDBACK & GIVE LIMITED SPACE TO DO SO THIS IS EXACTLY THE LOW LEVEL SERVICE RECEIVED & WHY I MOVED MY STUFF ELSEWHERE.DIRTY FACILITY UNFRIENDLY CHRGD DEBIT WITHOUT APPROVAL
TRUDY B. | Overall ExperienceI used for a cross country move from Los Angeles to Chicago. Excellent staff, friendly and step by step explainations the whole time. Saved me $600 compared to other cube moving services. Highly rec.
Andrew M. | Overall ExperienceDidn't visit the office since they brought the boxes directly to my home. The driver was amazing and knew exactly what to do. I would highly recommend she get a raise and promotion if desired.
JOSHUA T. | Overall ExperienceNice facility and courteous service.
allan b. | Overall ExperienceMove in and check out were easily facilitated
Amy L. | Overall ExperienceVery easy and simple, reasonably priced.
Zach A. | Overall ExperienceThank you!
RACHEL O. | Overall ExperienceAwesome experience!
Rebecca C. | Overall ExperienceStaff was extremely friendly and very communicative. Always kept me up to date on the status of my UBoxes and everything was on time. Thank you!
Vivian T. | Overall ExperienceWith so many other things to worry about it's nice to know your belongings are safe and secure. This is a quality facility. Thanks to you all, Brian
Brian C. | Overall ExperienceAwesome...I will use this facility again.thanks
Kara J. | Overall ExperienceOnsite staff and manager made the moving experience less stressful. Really nice facility.
Brian W. | Overall Experienceexcellent service
ED F. | Overall ExperienceI have told everyone I know about U-Haul for moving & storage! They were accommodating to our schedule, even when we had to change things. All arrived safe and sound in our U-Boxes. THANK YOU!
terri s. | Overall ExperienceTHEY WERE FRIENDLY, TOOK CARE OF ALL MY CONCERNS RIGHT AWAY, AND SMILED NO MATTER HOW TRIVIAL.
Karla K. | Overall ExperienceThe driver Antoinette was especially helpful and accommodating! Caleb on the phones was great too.
kathryn l. | Overall ExperienceThanks!
Kevin S. | Overall Experiencegreat experience
Alexander P. | Overall ExperienceCaleb Thompson is awsome! He was knowledgeable, helpful and had a great sense of humor. Best Uhaul facility I've ever used.
Russell W. | Overall Experience