Customer Reviews for U-Haul Moving & Storage of McHenry

2,362 reviews

2019 Richmond Rd   Mc Henry, IL 60051

(815) 669-4039

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 7/4/2022: 7:00 am - 5:00 pm

Services at this Location:

Contact Us

(815) 669-4039

2019 Richmond Rd
Mc Henry, IL 60051

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 7/4/2022: 7:00 am - 5:00 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Steven W. 
Rating:
5.0

Easier after hour drop off. I could not get the app to work at first. When I did, it kept telling me I had no reservation after putting in my reservation number.

James C. 
Rating:
5.0

Caleb and everyone there is alway so pleasant and helpful. Trucks are clean and maintained. Thank you.

Patty S. 
Rating:
5.0

Staff was courteous and helpful.

STEVEN D. 
Rating:
5.0

Customer did not leave a comment.

Wilhelm U. 
Rating:
5.0

Customer did not leave a comment.

DEBORAH K. 
Rating:
5.0

Keep up the great service

Ken P. 
Rating:
5.0

Customer did not leave a comment.

RONALDO A. 
Rating:
4.0

Check wiper blades in rain hard to see out windshield. Safety. Ty

Chris L. 
Rating:
5.0

All went very well!!

Lisa D. 
Rating:
5.0

Customer did not leave a comment.

ron K. 
Rating:
5.0

Customer did not leave a comment.

Gary V. 
Rating:
5.0

Customer did not leave a comment.

robert M. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL H. 
Rating:
5.0

Second time at this location. Prompt and well informed. Very easy to do business with.

Marla B. 
Rating:
4.0

Customer did not leave a comment.

James W. 
Rating:
5.0

Customer did not leave a comment.

carol J. 
Rating:
5.0

I think the level of competence and assistance of the people working is very much above average ! They made it easy for me to rent, helped me change a reservation to an item i could use better and assisted me in hook up and return. Great Job!

Wayne W. 
Rating:
5.0

Customer did not leave a comment.

Scott B. 
Rating:
5.0

Always a good experience at this uhaul location. I would not go anywhere else. Anthony is awesome! Manager is also awesome.

MITCH O. 
Rating:
5.0

Not much Anthony and other where great!

MITCH O. 
Rating:
5.0

Customer did not leave a comment.

Paul H. 
Rating:
1.0

Customer did not leave a comment.

Andres C. 
Rating:
5.0

Not problems at all. Personnel were helpful and courteous. Best u-haul experience I've had. I had to pick up the truck at a different location from where it was ordered, but I guess that it is not possible to guarantee a location.

john C. 
Rating:
5.0

Everything went as planned and faster than expected. Just great.

Francisco H. 
Rating:
5.0

Anthony was super to work with!

Christine C. 
Rating:
5.0

Customer did not leave a comment.

Dave S. 
Rating:
5.0

Customer did not leave a comment.

KARL K. 
Rating:
5.0

Excellent service. Great customer oriented staff. Awesome rates.

Rosalio G. 
Rating:
5.0

Customer did not leave a comment.

MIKE M. 
Rating:
5.0

Customer did not leave a comment.

Michael W. 
Rating:
5.0

I left the trailer after hours and could not find any contact info for that. I was unable to do any better the next day. I did get an email confirming it after many phone calls.

Don W. 
Rating:
5.0

This is a new site in McHenry. Crew there runs a good operation.

Richard T. 
Rating:
5.0

Great general manager wad very helpful

Krystle K. 
Rating:
5.0

N/a

Jim S. 
Rating:
3.0

Not enough workers. Long wait times for pickup.

Wilson E. 
Rating:
5.0

Customer did not leave a comment.

Tracy M. 
Rating:
5.0

Customer did not leave a comment.

Lee M. 
Rating:
5.0

Customer did not leave a comment.

Gary V. 
Rating:
4.0

Listening to what a customer wants is key. After telling him I only wanted a truck for the day, he kept trying to push a storage unit. After saying no the third time, it should have been clear. Otherwise, picking up and dropping off the truck went smoothly.

Michelle K. 
Rating:
5.0

Nothing. Everyone was helpful and the vehicle was great!

GARY F. 
Rating:
5.0

Customer did not leave a comment.

James W. 
Rating:
5.0

Left eye glasses in rental truck by mistake but couldn't find after I called and stop at location

Nimishkumar P. 
Rating:
5.0

Customer did not leave a comment.

DONALD L. 
Rating:
4.0

Everything went fine.

Sim S. 
Rating:
5.0

Customer did not leave a comment.

Gary V. 
Rating:
3.0

understaffed

Robert K. 
Rating:
5.0

Customer did not leave a comment.

Bartley D. 
Rating:
5.0

Customer did not leave a comment.

Lisa V. 
Rating:
5.0

I always get good treatment there. And the equipment is great for what I need. Thank you

Pamela W. 
Rating:
5.0

Customer did not leave a comment.

Michael E. 
Rating:
5.0

Customer did not leave a comment.

Daniel L. 
Rating:
5.0

Customer did not leave a comment.

tomas L. 
Rating:
5.0

Customer did not leave a comment.

Walter K. 
Rating:
5.0

Customer did not leave a comment.

Desiree R. 
Rating:
4.0

Service was a bit slow as there appeared to be only 2 employees in the entire facility, and the one who helped me was clearly in no hurry to get my rental processed.

Joel Z. 
Rating:
5.0

Customer did not leave a comment.

Nichol P. 
Rating:
5.0

Customer did not leave a comment.

DEREK J. 
Rating:
5.0

Easy drop off, quick and helpful

Mitchell G. 
Rating:
5.0

Customer did not leave a comment.

vicky C. 
Rating:
5.0

need more employees at the counter

steven N. 
Rating:
5.0

The experience was seamless and quick. Always a great thing when life is hectic with moving that there's no hiccups with parts of it like renting the truck. Much appreciated!

George B. 
Rating:
5.0

Customer did not leave a comment.

Kyle O. 
Rating:
5.0

Customer did not leave a comment.

Lee S. 
Rating:
4.0

Customer did not leave a comment.

Henry S. 
Rating:
4.0

Truck seemed underpowered do to poor maitenence. The differential was spinning one tire which means doesn't have limited slip or does not work. Could not finish job. The clerk was nice and took off the 19.99.

David T. 
Rating:
5.0

The steering column was pretty loose on this truck. You should get it tightened.

LISA R. 
Rating:
5.0

Customer did not leave a comment.

DAVID B. 
Rating:
5.0

Clean and friendly

JOSEPH A. 
Rating:
4.0

roll up door on trailer was difficult and very noisy. Rollers need to be lubed.

ROSS P. 
Rating:
5.0

24/7 truck share is great! It was so easy to pick up and return the truck during off hours.

Steven G. 
Rating:
5.0

Customer did not leave a comment.

Robert P. 
Rating:
5.0

Hard to Improve on the service I experienced Great Job I will be back

Dave Z. 
Rating:
5.0

Zach was instant fast and very polite. Cargo van was clean and comfortable. Love being able to rent a vehicle or trailer whenever I need one.

Richard H. 
Rating:
3.0

Overall location was fine but my original location that I booked at was changed less than a day out and I had to drive 30 mins just to pickup. This is a little ridiculous. I have 44+ locations near me and I get moved so far. To improve don't make customers travel so far just to use your services.

DUANE N. 
Rating:
5.0

Everyone was helpful and made the process easy. A wonderful business and will use this location again along with sharing my experience with friends and family. Thank you

Tracy M. 
Rating:
5.0

Customer did not leave a comment.

Robert P. 
Rating:
5.0

Customer did not leave a comment.

Cindy M. 
Rating:
5.0

Very friendly staff.

PEG MARGARET N. 
Rating:
2.0

First receipt emailed did not include drop off info-date, time. employees ran me around a little prior to giving me a printed receipt that had drop off info.

DAVID B. 
Rating:
5.0

Customer did not leave a comment.

Norma W. 
Rating:
5.0

Absolutely nothing. I worked with Brandon while I was there. He went above and beyond to help me with my trailer and get me on my way. He's a really nice guy and very knowledgeable.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

Connor A. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
5.0

Customer did not leave a comment.

Scott S. 
Rating:
5.0

Customer did not leave a comment.

Janet L. 
Rating:
2.0

The gentleman working was very weird I just found it to be very strange Call me on the phone after I had to truck for 3 and a 1/2 hours. Very strange

MARILYN G. 
Rating:
1.0

I would have given an excellent review were it not for the last 10 minutes of interaction. Booking and check in process was easy with minimal human interaction. We travelled 15 miles to our home then storage unit then back to U-haul. Filled up at the station adjacent and spent $17 for almost 4 gallons. That's a little over $1/mile...There is no way that we should have spent this much, and the person who checked us in simply said the people before us apparently filled the tank just enough to appear full upon returning...he didn't even offer to credit us back anything and just blew it off...so we ended up paying for their used gas. With the price of gas these days, THIS MATTERS. For this reason, my rating decreased drastically. Yes, I'd recommend the location to a friend due to the earlier part of the interaction, but from a customer service standpoint on the return, very poor and left a bad taste...and I would absolutely question the gas tank and not take a truck that didn't register over the Full line.

Adrienne F. 
Rating:
2.0

Customer did not leave a comment.

Christopher B. 
Rating:
5.0

Customer did not leave a comment.

TERESA S. 
Rating:
5.0

Make it clearer that truck return inspections are under the canopy

PATIRICA M. 
Rating:
4.0

Customer did not leave a comment.

MIRIAM M. 
Rating:
4.0

Customer did not leave a comment.

Kurt V. 
Rating:
4.0

24/7 share ride for fast pickup had bad instructions and could not figure out. Not location fault

Phat L. 
Rating:
5.0

Customer did not leave a comment.

richard K. 
Rating:
5.0

Customer did not leave a comment.

GREG K. 
Rating:
5.0

Customer did not leave a comment.

Kimberly P. 
Rating:
5.0

Customer did not leave a comment.

Michael R. 
Rating:
5.0

Customer did not leave a comment.

jim U. 
Rating:
5.0

Customer did not leave a comment.

Bonnie M. 
No reviews have been submitted for this location.

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