Customer Reviews for U-Haul Moving & Storage of McHenry

2,573 reviews

2019 Richmond Rd   Mc Henry, IL 60051

(815) 669-4039

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed

Services at this Location:

Contact Us

(815) 669-4039

2019 Richmond Rd
Mc Henry, IL 60051

Services at this Location:

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Eric C. 
Rating:
5.0

Fast friendly service. I will use them again as needed.

David P. 
Rating:
5.0

Good

Adejumok G.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Edward L. 
Rating:
5.0

Customer did not leave a comment.

Faith G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Richard P. 
Rating:
4.0

My reversation said I did not need to being trailer back until 29th but the final contract said 28th. Unit was picked up on 27th. The second day was to be included at no extra charge, not sure what happened but it was good thing i noticed it. just beware that reservation matches final contract when picking up unit....

George M. 
Rating:
5.0

I have rented from this location several times. I have never been disappointed. Outstanding customer service!

Rose S. 
Rating:
5.0

It would be nice if you clean the inside of the windshield

JERRY T. 
Rating:
4.0

Customer did not leave a comment.

DENISE H. 
Rating:
5.0

Everything went great!

Johann D. 
Rating:
5.0

I am thankful to the man who worked at the McHenry Uhaul facility. He went above and beyond to assist me. He was not only professional but very kind. We talked over the phone since I am in California. He helped me and the people who unloaded my belongings. I am very thankful to him.

gwen g.  |  First Impressions 
Rating:
4.0

There was a hook damaged for the loading strap, which we needed. But we figured it out. Also they didn't mention the $20 fee, no one did. They literally said "just patk it under the green tent", and nothing else. I didn't mind paying they total price, (it was less $50) but I would've liked to know. Oh well otherwise it was easy AF.

James N. 
Rating:
5.0

Customer did not leave a comment.

Christopher H. 
Rating:
4.0

Customer did not leave a comment.

Raymond B. 
Rating:
4.0

The trailer leaked a lot.

Kenneth F. 
Rating:
5.0

Both on the pick up and on the return the Employees at this location were great.

paul M. 
Rating:
5.0

Employees were very friendly and helpful. Equipment was in excellent shape and worked perfectly. Lot has enough room to maneuver around with no issue.

Jared S. 
Rating:
5.0

Customer did not leave a comment.

kelly B. 
Rating:
4.0

Customer did not leave a comment.

Randi E. 
Rating:
5.0

Customer did not leave a comment.

Alex L. 
Rating:
5.0

Customer did not leave a comment.

Mariett K. 
Rating:
5.0

Customer did not leave a comment.

Kim D.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Steve M. 
Rating:
5.0

Customer did not leave a comment.

DARREN S. 
Rating:
5.0

all good. recommend.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

Dawn O. 
Rating:
5.0

Customer did not leave a comment.

Eric S. 
Rating:
5.0

Great fast service

Martin B. 
Rating:
5.0

Customer did not leave a comment.

Russell T. 
Rating:
5.0

Customer did not leave a comment.

JASON L. 
Rating:
5.0

Customer did not leave a comment.

Samdra S. 
Rating:
4.0

Customer did not leave a comment.

Michael J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christina S.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Alyssa B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brad B. 
Rating:
5.0

Customer did not leave a comment.

Christopher W. 
Rating:
5.0

Very friendly, helped get me on the road quickly. Thanks

David A. 
Rating:
5.0

Customer did not leave a comment.

dale s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mark S. 
Rating:
5.0

Customer did not leave a comment.

Patrick A.  |  Online Move In 
Rating:
5.0

Everyone was very helpful, friendly, and thorough.

Steven D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Helen S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert R.  |  Overall Experience 
Rating:
5.0

Everything was very smooth. Associate was very helpful and efficient.

trisha L. 
Rating:
5.0

Customer did not leave a comment.

Ed W. 
Rating:
4.0

Customer did not leave a comment.

Jon S. 
Rating:
5.0

Customer did not leave a comment.

Rod M. 
Rating:
5.0

Customer did not leave a comment.

Darren S. 
Rating:
5.0

Customer did not leave a comment.

Jeramy D. 
Rating:
5.0

I am ONLY speaking about my storage experience, not my truck rental. I will say that the guys who work at the Mchenry location are super nice, very helpful and extremely polite. There was a weird situation with my billing for the last month of my rental (never once had an issue before) The manager looked at all my paperwork and was just as confused as I was, but made it right. I would recommend them!!

Karen T.  |  Overall Experience 
Rating:
5.0

The service agents were friendly and efficient. They deserve a premium for this, especially in this day and age of poor service.

tanya M. 
Rating:
5.0

Customer did not leave a comment.

Christopher S. 
Rating:
5.0

Customer did not leave a comment.

Dale D. 
Rating:
4.0

Customer did not leave a comment.

Brian D. 
Rating:
5.0

Nothing the crew on Sunday was very accommodating pleasant and quick

cynthia Q. 
Rating:
5.0

Caleb was VERY ACCOMODATING with me in a very tough situation!!!! Highly recommend and will definitely work with the staff there again! Thanks again Caleb!!

Thomas B. 
Rating:
5.0

Customer did not leave a comment.

Richard P. 
Rating:
2.0

I called to try and extend my rental by one hour and was told I could not because the truck needed to go out as soon as I was back. I got back to return the truck and there were seven of them sitting in the lot.

KEVIN M. 
Rating:
5.0

Please keep doing what you are doing.

Steven D. 
Rating:
5.0

Budget rental Failed us . U-Haul did not. Great Experience at this location. Needed a truck for a one-way trip. Clean truck was available and waiting for us at this location when we arrived. Quick check out process . friendly workers at the Mchenry location. The staff made the difference. Gladly use UHaul again because of them.

Leonard L. 
Rating:
5.0

took very long time to be taken care of only one person working

wayne A. 
Rating:
5.0

Customer did not leave a comment.

Steven G. 
Rating:
5.0

The sales assistant was very helpful throughout the process-when initially making the arrangements, picking up the vehicle, and returning it. Cannot think of how you'd improve.

Margaret R. 
Rating:
5.0

Customer did not leave a comment.

Christopher A. 
Rating:
4.0

Customer did not leave a comment.

Shayne O. 
Rating:
3.0

I put over $40 in gas prior to dropping it off. The gauge wasn't moving. Then I get charged another $55 on my card is unacceptable when the gauge wasn't moving to let me know where the amount of gas I was putting in it. I would like some kind of reimbursement.

Kimmie S. 
Rating:
5.0

Besides the two rate increases during our one year stay, we were very happy. Our items didn’t come out of storage smelling musty so we were very happy!

Lindsay P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael P. 
Rating:
5.0

Customer did not leave a comment.

Kim F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kristen J. 
Rating:
4.0

Make sure engine checks are done more frequently. Shouldn't rely on customers to tell u because most of em probably don't know about cars. I had trouble starting mine when I was done packing up. Delayed me bout 40 min to an hour costing me extra money

Chloe W. 
Rating:
5.0

Customer did not leave a comment.

Raymond K. 
Rating:
5.0

Friendly and helpful people

Brian J. 
Rating:
5.0

Customer did not leave a comment.

Thaddeus K. 
Rating:
5.0

Best service

Debra A. 
Rating:
5.0

All my involvements went smoothly with no issues. Great place to do business.

Tony T. 
Rating:
5.0

We have always received Excellent Customer Service from the Staff at Your McCullom Lake Road, McHenry, Illinois Location.

Neil R. 
Rating:
5.0

The lot was roomy enough to make maneuvering easy and the staff asked about how it towed and if there were any issues while doing a light check to make sure everything was working.

John T. 
Rating:
4.0

Customer did not leave a comment.

MARILYN G. 
Rating:
5.0

Customer did not leave a comment.

Carlos M.  |  First Impressions 
Rating:
3.0

After hours customer support

Jonathan N. 
Rating:
5.0

Customer did not leave a comment.

Jeff C. 
Rating:
5.0

Customer did not leave a comment.

Frederic L. 
Rating:
5.0

Customer did not leave a comment.

Ivan R. 
Rating:
5.0

Customer did not leave a comment.

John F. 
Rating:
5.0

Everything went smoothly. Clean truck and store. Nice employees. Very happy

Dave C. 
Rating:
5.0

Quick, easy, totally affordable!! Thank you!

Stacy S. 
Rating:
5.0

Customer did not leave a comment.

Eileen V. 
Rating:
5.0

Well done!

Keith B. 
Rating:
5.0

Customer did not leave a comment.

RoseAnne B. 
Rating:
5.0

Customer did not leave a comment.

Christopher A. 
Rating:
5.0

The gentleman was very courteous and helpful

Kevin C. 
Rating:
5.0

Nothing!!

Billy M. 
Rating:
5.0

Excellent service thanks

ROBERT D. 
Rating:
4.0

Customer did not leave a comment.

Jane and Edward L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dwight S. 
Rating:
5.0

Very helpful and friendly staff. Thank you!

John K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Keith K. 
Rating:
5.0

Customer did not leave a comment.

Patrick F. 
Rating:
5.0

Great service as always from the staff at McHenry U-Haul, thanks!

Don B. 
Rating:
5.0

The truck barely had enough power to make it up my drive way.. it also sounded like it was going to explode when turning the tires or trying to move the truck around. Worked fine for moving but needs to be stronger for further rentals.

Collin F. 
Rating:
5.0

Customer did not leave a comment.

Kevin S. 
Rating:
5.0

Clean storage unit and building.

Kimberly L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ashley P. 
Rating:
4.0

Customer did not leave a comment.

Steve M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kevin M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
5.0

Customer did not leave a comment.

Mark M. 
Rating:
5.0

Actually walk customers thru the check in app on their smartphones and photo process when picking up and returning.

Franklin C. 
Rating:
5.0

Very friendly and helpful associates. Very well kept and clean facility.

Pam W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

dave h.  |  Overall Experience 
Rating:
2.0

The overall experience was pretty good but I only needed the unit for four DAYS of my next month and they made me pay for a full month, 4 days out of 30. That's not right and bad customer service in my opinion.

Russell K.  |  Overall Experience 
Rating:
5.0

everything went very smoothly - top notch equipment and manager was very helpful.

Kevin S. 
Rating:
5.0

Customer did not leave a comment.

BERTHA M. 
Rating:
3.0

I reserved a trailer and dolly. when I arrived at my destination there was no dolly in the trailer. It was too far to return to Mchenry to get it. I asked if a local facility would provide a dolly. The Crystal Lake location said they were out of dollys. We had to carry heavy furniture from the apartment to the parking lot. not fun.

John S. 
Rating:
5.0

Customer did not leave a comment.

JIM S. 
Rating:
5.0

overall excellent experience

Rana A. 
Rating:
5.0

Customer did not leave a comment.

Dave B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
5.0

Awesome service, was in and out in ten minutes

James L. 
Rating:
5.0

rented here before and had a hitch installed with no complaites

RONALD S. 
Rating:
5.0

Customer did not leave a comment.

Tom S. 
Rating:
5.0

Everything was handled excellent, service was fast and efficient, not problems ! Thank you for excellent service ! 😃

greg R. 
Rating:
3.0

Manager charged us an extra day when it was returned 5 min after close.

Tom S. 
Rating:
5.0

Customer did not leave a comment.

Raymond C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Linda B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Juan M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Richard W.  |  Overall Experience 
Rating:
5.0

Friendly, professional, and courteous. Clean facility, helpful staff.

Debra C.  |  Overall Experience 
Rating:
5.0

Affordable and convenient. I was impressed. Thank you

Bernard F.  |  Overall Experience 
Rating:
5.0

Brandon was awesome! Very helpful.

Eloise R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Thomas T.  |  Overall Experience 
Rating:
5.0

I have been using U-Haul trucks and storage for many many years, no matter if in Germany, Columbus Ohio or in MC Henry, everyone is so nice and so helpful always, when I'm back in Ohio, I will get me a storage again for sure,

Michelle P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Linda M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

david f.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brian J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shawn K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mark P.  |  First Impressions 
Rating:
5.0

Great clean facility with superb drive in access and helpful staff.

THOMAS T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

HEATHER K.  |  First Impressions 
Rating:
5.0

From unit rental to truck return, the staff was great!!

Richard S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Misty L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Karen K.  |  First Impressions 
Rating:
5.0

Couldn't believe how excellent the storage was.. Nothing like the 1s that are out there. I would of done More with my original storage options.if I knew how awesome this place was. I started out over 2 years ago based on distance, cleanliness & U box options for my Dads belongings before he passed thinking/hoping hee come home someday. He passed 10 mos ago & finally got the nerve to look @ it, move the stuff out to a storage area to Seperate the belongings he treasured. Wish I knew how nice it was, I'd rather have moved stuff out of U boxes sooner to your inside area prior to his passing. Didn't know about the drive in bay & the boxes would be out of the weather when doing transfers(never really explained or things were different before due to covid or other)

sandy k.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LAWRENCE D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

WILLIAM H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Thomas F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joseph P.  |  First Impressions 
Rating:
5.0

The only thing I found to be an inconvenience was that there's no garbage cans in the facility and I was told in order to use the dumpster that I would have to pay 15-20$ to throw away a ferret cage, an item about 5 foot tall and 2 feet wide. I understand it's not a small thing to toss but 15$ to use the garbage is a bit steep. So that would be the one change I'd make to the facility is that I'd have regular size garbage cans around the facility, and in the garage I'd have a few common sized dumpster so if a customer decides they need to toss something they don't have to rent a vehicle just to throw it away. Everything else was perfect.

Gerald B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Charlene B.  |  Overall Experience 
Rating:
5.0

Staff were helpful, knowledgable, and easy to talk to. I greatly appreciated their assistance, whenever I needed it.

Patrick R.  |  Overall Experience 
Rating:
5.0

I needed a place in the next two weeks that had a moving truck and space available for all my items. Without a hassle. Very happy I found u haul in mchenry.

Gary W.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

KYLE O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

steven n.  |  First Impressions 
Rating:
5.0

Caleb was professional and personal. He explained everything patiently.

Gregory C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ZAYA N.  |  Overall Experience 
Rating:
3.0

The only challenge I had was trying to get a bigger unit instead of two smaller units. I put my name on a waiting list twice in 6 months but never received a call

Jerald L.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Danielle c.  |  Overall Experience 
Rating:
5.0

Zack was very helpful

Tim M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jessica D.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Holly T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jessica S.  |  Overall Experience 
Rating:
3.0

Didnt know the unit was indoors and not a pull up. Wasnt able to get in some larger items because instead of a 10x15, they split us into 2 smaller units.

Tim M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Anton F.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Patrick R.  |  First Impressions 
Rating:
5.0

Great place and location. I realize rental space is at a premium but theses prices are not friendly

Frederick E.  |  Online Move In 
Rating:
5.0

This location is got to be the most friendliest outgoing place to rent a U-Haul polite and courteous we giving it A++++

Danielle c.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nicole B.  |  Online Move In 
Rating:
2.0

Way too much for storage. Isn’t reasonable

PABLO G.  |  Overall Experience 
Rating:
5.0

Overall it was great. I just had a few problems. One was when I was trying to get a hold of someone at the store on the phone and I got an answering service. I drove over to the store and they were not busy. The same thing happened a second time. I called from the garage at the location asking for help with my key card. It wasn't working and no one ever came over to help me out. I did have my money reversed in my checking account, so I will not complain about the extra charge.

Kimberly N.  |  Overall Experience 
Rating:
4.0

My only issue is with how the monthly fee increased over time.

Daniel Thomas F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alexander S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Kurt V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Holly T.  |  First Impressions 
Rating:
5.0

Beyond thankful and grateful to everyone here at your McHenry Storage facility. Everyone I met was amazing, especially Caleb. I had a real bad experience with Public Storage (worst storage company on Earth) and you guys have have given me great hope for this service. The place couldn't be any cleaner! Thank you!

Jason F.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

MICHAEL T.  |  Overall Experience 
Rating:
5.0

Everything was great, staff were all very nice and helpful. Already recommended it to two people. Thank You to all the McHenry Staff, u were awesome!!

Cynthia E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jessica S.  |  First Impressions 
Rating:
5.0

Great place, will use uhaul again.

ALEX S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JEFFERY A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mark B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jessica B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Dane P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

HERMAN R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lindsay P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Maddison B.  |  Overall Experience 
Rating:
5.0

I was very pleased with my time at Uhaul storing my personal items that I had stored there in mchenry Caleb was great and very accommodating 👍

fred b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lee W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Marlene W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ion T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeff M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sherry L.  |  Overall Experience 
Rating:
5.0

Caleb was awesome, super friendly, walked me through all of my options, and helped me decide exactly what unit was best for my situation. After we got me all signed up he took me on a tour of the facility and took me to my locker to sho