Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Reserving, picking up, and returning was SO EASY! The front desk person was helpful, and returning with my phone was straightforward.
The van is so nice, loved having a back up camera & blind spot mirrors.
My only complaint would be locking the doors- the driver side button didn't work to lock all the doors at once so we were walking around the van and locking each individual door-
Didn't figure that out.
LAURA E.
Rating:
5.0
Customer did not leave a comment.
JAMES H.
Rating:
5.0
Customer did not leave a comment.
Elizabeth L.
|
Overall Experience
Rating:
5.0
First time renting a truck. Very easy.
John W.
Rating:
5.0
Customer did not leave a comment.
Eric M.
Rating:
5.0
Drop off was a little confusing
JOSHUA B.
Rating:
5.0
Customer did not leave a comment.
PAUL F.
Rating:
5.0
My rental was made easy by a friendly helpful customer service person. The return was the same. The vehicle was exactly what I needed for the day. I would highly recommend this U-Haul location.
THOMAS K.
Rating:
5.0
Fast and very good customer service for both pick up and dropping off the trailer. Very helpful.
Benjamin P.
Rating:
5.0
Everything was easy! Staff was helpful
Thomas M.
Rating:
5.0
Really liked the in line check in and fast truck return
Colleen S.
Rating:
5.0
Customer did not leave a comment.
Jon C.
Rating:
5.0
Customer did not leave a comment.
CHRISTOPHER H.
Rating:
5.0
Customer did not leave a comment.
Wen T.
Rating:
4.0
I would have marked them excellent except for 2 issues. One, I was expected to inspect the van in a dark parking lot at pick up. I instead waited until i got home to inspect in the light of a garage but then could not reply to the link that had expired. Two, the windows were so dirty, especially on the inside, that we had to clean all the windows before leaving. Huge smudge marks all over the inside of front and side windows- gross. Supposed to be clean on pick up. Plus side is that drop off is easy and quick.
KELLY L.
Rating:
5.0
Customer did not leave a comment.
Donald C.
Rating:
5.0
Maria was absolutely awesome. Will for sure recommend to others and have been since she helped me rent the storage unit. A++++
Anthony N.
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Overall Experience
Rating:
5.0
Rental was really expensive even with the alternate drop off in Charlotte, NC. Way to expensive!
Alvin B.
Rating:
5.0
The young man working inside the location was very professional, friendly, and quick.
James F.
Rating:
5.0
Customer did not leave a comment.
BHIM RAJ C.
Rating:
5.0
Customer did not leave a comment.
MICHAEL S.
Rating:
5.0
The young man who waited on us in store was efficient and fantastic, but he was overwhelmed and the line was 8 deep with people because of understaffing at the location. Same with the one guy working out in the yard - he was working very hard and the location needed two people in yard readying trucks. Result was we got truck 1/2 hour late due to understaffing.
Craig T.
Rating:
5.0
Customer did not leave a comment.
Scott W.
Rating:
1.0
This location is too vital to keep producing such horrible service
JOHNATHON S.
Rating:
5.0
Customer did not leave a comment.
ERIC M.
Rating:
3.0
After hours drop off was a problem. Your way of doings so using the internet was extremely difficult and did not work
David A.
Rating:
5.0
Customer did not leave a comment.
Dave R.
Rating:
4.0
Customer did not leave a comment.
Trevor M.
Rating:
5.0
Staff was very friendly and helpful.
HALINA M.
Rating:
3.0
Many times the gate was blocked and the entrance they had trucks parked and I couldn't get back to my unit. They also raised the rates recently
troy h.
|
Overall Experience
Rating:
1.0
I understood the rate for mileage was .79 a mile. I realized that they were charging me .99 a mile. They told me that it was changed because I changed the pickup date. They were going to check into it and get back to me the fallowing Monday and would call me and never did call me. I don't feel I should be charged the extra money.
JAMES A.
Rating:
5.0
Friendly and understanding and helpful
Thomas B.
Rating:
4.0
I've moved 5 times in the past 4 years, using Uhaul every time, and each time the workers at Uhaul have had issues with the computers being slow, jamming up, etc.... there has to be a way to improve that...
JAMES S.
Rating:
5.0
Customer did not leave a comment.
SHUIWAN L.
Rating:
5.0
Customer did not leave a comment.
YASSINE B.
Rating:
5.0
Customer did not leave a comment.
Tara R.
Rating:
5.0
I was super impressed at how quick and easy drop off was. Both my pick up and drop off interactions were friendly, helpful and efficient.
BETH M.
Rating:
5.0
Service was fantastic and van was like new and clean!
BRETT K.
Rating:
5.0
The on line reservation process was a farce that left me without the truck which i had reserved over 2 weeks prior. The local manager was wonderful and saved the day for me.
TERRY B.
Rating:
5.0
no improvements needed
Peter W.
Rating:
3.0
Customer did not leave a comment.
DONALD H.
Rating:
5.0
Do not change a think
George C.
Rating:
5.0
Used this location before.
GARy N.
Rating:
5.0
The reps at the Mechanicsburg location went out of their way to assist me in my rental. Great job !
While the system had me dropping it off in Capitol Heights I was informed by the U-Haul rep that I should be able to drop it off at a nearby location less than 1 mile form my destination/delivery. point.
BRIAN F.
Rating:
4.0
They need more help working the counter waiting on customers.
CHARLTON C.
Rating:
3.0
After dropping the van back at the site at 12:15 PM I got a call that evening around 6:00 PM asking when I was bringing it back. Obviously something when wrong with the take-in process. The agent called me back a few minutes later saying he found the van. My receipt reflects a 6:00 PM return which is incorrect. Also I was charged $22.50 for 5 gallons of gas for 45 miles. That makes the mileage at 9 miles per gallon. I would have given an excellent score for the pick-up service but not sure what broke for the return.
DAVID S.
Rating:
5.0
Customer did not leave a comment.
CARL H.
Rating:
1.0
Excessive waiting, unorganized and lack communication amongst staff members. completely unacceptable. This happened my last two visits. Suggest a team meeting for corrective action
JOHNATHON S.
Rating:
5.0
These folks were absolutely great they knew exactly what they were doing also the trucks were clean smelt new frash gassed up . Stoarge unit very well taken care off. .very secured feeling wasnt scared of my surroundings. .
Alice F.
|
Overall Experience
Rating:
1.0
Rich was ignorant. Complaint was submitted, was told hear back within 3 days. It is now 4th day.
Blake M.
Rating:
1.0
Poor experience, disorganized, long wait, if you call you will be put on hold for 20 minutes, not a customer friendly experience at all, use another brand if possible. A lot of things about the process they use for reservations make zero sense.
JUDY S.
Rating:
5.0
Very good experience
Carol M.
Rating:
5.0
The customer service was excellent. I can't think of anything that would make it better.
KATHLEEN S.
Rating:
5.0
Clayton Wolfe was very helpful.
JAMES P.
Rating:
4.0
Rental and return was easy. Employees were courteous and helpful. You could use more employees to expedite the check in but I realize that isn't your fault as ALL businesses are struggling to get employees these days. All in all a good service for a reasonable price.
KIRK M.
Rating:
3.0
I rented a dolly, a hand truck and 2 dozen blankets. The truck didn't have any of them. Luckily I was able to remind them before I left but they still forgot the dolly. They did refund my money but it was still an inconvenience.
Andy S.
Rating:
5.0
N/A
Benjamin B.
Rating:
5.0
Customer did not leave a comment.
Craig S.
Rating:
4.0
Customer did not leave a comment.
LISA C.
Rating:
5.0
Customer did not leave a comment.
Erich G.
Rating:
5.0
The counter girl and girl that hooked up the trailer worked short staffed but were very pleasant
DANIEL G.
Rating:
4.0
Customer did not leave a comment.
THOMAS C.
Rating:
1.0
The personnel at the location was very nice and professional. However, I was told that I could use two different credit cards and when I went to charge the U-Haul I was told I couldn't. This caused a lot of drama and unnecessary stress for me. The truck leaked inside the cab when it rained and we were not given any reimbursement for this highly uncomfortable inconvenience we endured from New Jersey to Florida.
DAWN W.
Rating:
5.0
Customer did not leave a comment.
RYAN T.
Rating:
5.0
Customer did not leave a comment.
RICHARD B.
Rating:
5.0
Everything was great from start to finish. The staff was professional, warm, and helpful. And everything worked like a charm. Thank you!
Kelly M.
Rating:
5.0
I believe the 26' u-haul should have a longer ramp that's the only downsides to the whole truck is the steepness of the ramp
LARRY F.
Rating:
2.0
To me & every place I ever worked, the definition of weekend is Saturday & Sunday. So, your customer service rental associates should make a point of explaining at the time of making a reservation that U-Haul has changed the "American Heritage Dictionary" definition from Saturday & Sunday to Friday & Saturday.
Monte B.
Rating:
4.0
They had me stay in the car to do the turn signal and light checks for the next rental. I never had to do that before and don't know whether that's a normal procedure now at U-Haul places.
Alan R.
Rating:
5.0
Excellent service!
CHARLES R.
Rating:
5.0
Great employees-the secret to success.
ARTHUR B.
Rating:
5.0
All staff was friendly and efficient. They made the renting process smooth and hassle-free. They answered any of my questions, and made the return process clear and easy.
Glenn T.
Rating:
5.0
Customer did not leave a comment.
JOHN H.
Rating:
4.0
Location was very busy ! Inside staff handled herself great, outside staff, namely Rich Sabatini was extremely rude from the time I pulled on the lot ! Shouting at other customers and ordering me toâ€park that thing (my truck) all the way in the back of the lot†Im sorry but, if your under pressure that is still no reason to take it out on the customer ! Thank you
WARD S.
Rating:
5.0
Not sure.....everything went smoothly
JASON G.
Rating:
5.0
Customer did not leave a comment.
VENKATA N.
Rating:
3.0
Change the layout of the Uhaul. Everything is so congested and it was hard getting out
JASMINE J.
Rating:
4.0
I was almost an hour late for the drop off. Waited in line for a half hour till I got served. You need more help. I got the final bill and saw I was charged for an additional day. I called the Mechanicsburg office and was on hold for 20 minutes then it transferred to customer service. I was told nothing could be done. Bull. $55 gone. I don't expect a response but we'll see.
Geary W.
Rating:
4.0
A bit more timely on pick up time, consistent info each time communicating, confused about drop off time/place. Owner was waiting for us after hours and yet we were 2 days early ??!! Was very convenient to where we were though. Truck drove fine.
ANDREW C.
Rating:
5.0
The staff was exceptionally pleasant and should be commended!
WILLIAM S.
Rating:
5.0
Customer did not leave a comment.
PETER S.
Rating:
5.0
Customer did not leave a comment.
WILLIAM H.
Rating:
1.0
Just terrible customer service
SHANNON P.
Rating:
4.0
Customer did not leave a comment.
HERBERT G.
Rating:
4.0
Customer did not leave a comment.
JEFFREY J.
Rating:
5.0
Staff was great for pick up grip off. Thanks for all the hard work.
JOHN L.
Rating:
5.0
Customer did not leave a comment.
David C.
Rating:
5.0
Customer did not leave a comment.
AHMAD J.
Rating:
4.0
Good service
DAVID C.
Rating:
5.0
Customer did not leave a comment.
Michael C.
Rating:
5.0
Customer did not leave a comment.
DENNIS M.
Rating:
5.0
Customer did not leave a comment.
David N.
Rating:
3.0
Rented numerous times.
Never got charged for an entire additional day for bringing a trailer back after hours. After that experience I will take my business elsewhere.
ANDREW M.
Rating:
5.0
Customer did not leave a comment.
Barry L.
Rating:
5.0
Customer did not leave a comment.
DAVID B.
Rating:
3.0
Customer did not leave a comment.
Robert K.
Rating:
2.0
Complaints- 1st truck assigned was not there. 2nd truck assigned only drive about 10 feet and stopped moving forward, and air not working (and had lots of scrapes, etc). 3rd truck worked. As a result of above, took more than 40 minutes to get a truck inspite of using online system. I had to wait at counter (per online system would not have to). No directions as to where exactly to return truck to. Staff had just locked door and ignored me, would not answer door or phone. My agreement said to return truck by 9pm, but another part of system said it was to have been returned by close of business, which was 7pm. Entire experience was frustrating and stressful.
Kristin P.
Rating:
4.0
Customer did not leave a comment.
David B.
Rating:
3.0
Customer did not leave a comment.
Paul D.
Rating:
2.0
Equipment I originally ordered was incorrect. They worked with me to fix the issue but I was still delayed a half hour by their discrepancy.
I informed the attendant I did not know what time I would be done with equipment. I was told it was not an issue, and I was still double billed when I went over the time they arbitrarily chose by 19 minutes.
I will not be using this location again.
CHRISTOPHER F.
Rating:
5.0
Customer did not leave a comment.
Terry A.
Rating:
4.0
Customer did not leave a comment.
Bobby V.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
David R.
Rating:
5.0
This facility always exceeds in service every time I utilize it. That's why I keep coming back.
gerard K.
Rating:
1.0
vehicle supplied with dash light on. felt unsafe. early return
JOHNATHON S.
Rating:
5.0
Customer did not leave a comment.
Thomas S.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Christina Ann W.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jim S.
|
Overall Experience
Rating:
5.0
--
Richard P.
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
DEIDRA D.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
TAMMY L.
|
Overall Experience
Rating:
5.0
I am so pleased with my unit and that the U-haul representative, at my initial call, was spot-on with the necessary unit size. She was so accurate!!
Kelly F.
|
First Impressions
Rating:
5.0
Mechanicsburg Uhaul is fantastic
Maria is a real sweetheart.
Getting a truck in the Philly area was a real experience, would not recommend doing that. Maria, thank you for all your help and patience
Carol M.
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Sandy N.
|
Overall Experience
Rating:
4.0
Disappointed that there were no lights in the unit itself but it was nice, clean, and free of dirt and such.
Richard D.
|
First Impressions
Rating:
4.0
Clean facility, helpful staff
Tiffany U.
|
Overall Experience
Rating:
4.0
Maria, the site manager in Mechanicsburg was awesome. One of her employees seemed a bit annoyed when I simply asked what time the actual storage area was accessible to. He may have been off the clock but I feel that it was a very simple question with a simple answer that could've been answered without an eyeroll or sarcasm. I feel that even off the clock he represents U-Haul (especially while walking out of the office IN UNIFORM) and puts off a bad vibe when interacting with customers this way. Overall I am still quite satisfied with the rest of the staff's performance and my interactions with them. And, as previously mentioned, Maria was very friendly and a joy to talk to.
Matt P.
|
Overall Experience
Rating:
5.0
Staff were super helpful & quick with completing the process.
Julia K.
|
First Impressions
Rating:
5.0
Although the circumstances were unfortunate (house fire), our rental experience was excellent! The rental office staff were sympathetic and very helpful. One dear employee even offered personal items that we might need which was above & beyond. Thank you for running a top-notch professional & caring business.
Peggy H.
|
Overall Experience
Rating:
5.0
Very pricey.
While all employees were great to deal with, Gina is outstanding and an asset to your organization!
Sandra A.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Karlette T.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Edwin O.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ramon H.
|
Overall Experience
Rating:
5.0
The staff was the best part of the experience. They were helpful, professional and very efficient.
jade b.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
william s.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
DENISEGARCIA B.
|
First Impressions
Rating:
5.0
The greatest moving experience I have ever had and the employees were by far the most helpful. The process was smooth, everyone was very kind, the main building as well as the storage buildings were very clean and I definitely would recommend this location rather than any other location I have been to.
Kayla H.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jocine A.
|
Overall Experience
Rating:
4.0
My only problem was that I sent 2 emails asking when my storage unit had to be emptied by so I would not get charged for the next month and no one ever answered me, so had to call which you are on hold for awhile
DEBRA B.
|
Overall Experience
Rating:
5.0
Marie Waters was OUTSTANDING... she should be commended and recognized as a TOP U-Haul employee!!
Robert H.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
William R.
|
Overall Experience
Rating:
4.0
Sometimes the gate would be left open at night and I felt that wasn’t the most secure. I also think the price is a little high for the storage space we rented but overall staff was friendly and helpful.
Joshua G.
|
Overall Experience
Rating:
5.0
Very friendly and helpful staff. Moved backed home and this type of service is what I missed!
Scott B.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
william s.
|
First Impressions
Rating:
4.0
Only thing that upset me was them not having my unit available that I had confirmation number for. Beside that they were absolutely great all the way around
Alice F.
|
First Impressions
Rating:
4.0
Overall good experience. Was disappointed to learn on check out that I would not receive a credit for unused days. I checked out of my facility mid cycle. The unit is now available to be re-rented. This was not readily disclosed (though I concede it may have been in the fine print).
Amy D.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jocine A.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Heather C.
|
Overall Experience
Rating:
5.0
Great experience!
Heather C.
|
Overall Experience
Rating:
5.0
Pleased with all communication start to finish
Katherine B.
|
First Impressions
Rating:
4.0
The only complaint I have is the long wait in line. You should hire more people on the weekend to handle your customers.
DEBRA B.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Nicholas D.
|
First Impressions
Rating:
5.0
Very happy with price and size of unit. Staff was patient and courteous.
Anne G.
|
First Impressions
Rating:
5.0
Excellent for product and services but the frequent increase in storage unit price does not seem to be fair or justified.
Donna Arthur L.
|
First Impressions
Rating:
5.0
Maria and her staff at U-Haul Mechanicsburg were flooded with business on Friday, Jan. 15, when I returned at one-way from Fort Wayne, Indiana. They were literally running from customer to customer who needed service and assistance, and did so professionally and courteously. Not only was I returning a 10-foot truck and a obstinate tow dolly (the straps were a bit stubborn), we also need a storage unit assigned in the midst of the chaos. They took care of everything beautifully. I will highly recommend this location to anyone.
ROD F.
|
First Impressions
Rating:
5.0
Hannah is particularly helpful, knowledgeable and courteous — as are all the other employees I’ve met at the facility.
This is a well run operation!
BOB L.
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
SUSAN A.
|
First Impressions
Rating:
5.0
Very professional experience
maryann m.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
LINDA C.
|
First Impressions
Rating:
5.0
I haul make the experience of moving my son from Virginia to Pennsylvania much easier than I expected. It was easy to reserve a truck in VA and drive it to Pa returning it there.
Brian s.
|
First Impressions
Rating:
5.0
Your service as usual has been excellent. I continue to be an ongoing customer thanks to you and your staff.