Customer Reviews for U-Haul Moving & Storage of Mechanicsburg

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Mechanicsburg

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

LEIGH M.
Rating:

Customer did not leave a comment.

Nathan B.
Rating:

Customer did not leave a comment.

Skylar C.
Rating:

Customer did not leave a comment.

Helen C.
Rating:

The manager & assistant manager were phenomenal! Very helpful, walked with me to inspect the truck, explained features of the truck and overall professional but very personable and friendly

Scott A.
Rating:

Customer did not leave a comment.

JODI J.
Rating:

Customer did not leave a comment.

Donald Z.
Rating:

Customer did not leave a comment.

Shawn B. | Overall Experience |
Rating:

Customer did not leave a comment.

Keith O.
Rating:

Excellent customer service by checki-in personnel

BENJAMIN C.
Rating:

Kuddos to the staff. It was insanely busy when I showed up to rent a car trailer. I was in and out in minutes! Drop off was extremely quick as well. The trailer rental was a fair price and the team at this location has made a great impression on me. I will rent here from now on!

Tyrisha R.
Rating:

Customer did not leave a comment.

natalie t. | Overall Experience |
Rating:

My unit was clean, the building was clean. Over the few months I rented there they had several property maintenance and improvements done (new roof shingles put on, exterior painting ). Staff was always friendly. If I need any of these services again, I will definitely choose this location.

WILLIAM G.
Rating:

Customer did not leave a comment.

Timothy S.
Rating:

Customer did not leave a comment.

Marleen T. | Overall Experience |
Rating:

It was sometimes difficult to reach a person at this facility easily.

Heather F.
Rating:

Customer did not leave a comment.

ROD F. | First Impressions |
Rating:

Maria and her staff at U-Haul Mechanicsburg were flooded with business on Friday, Jan. 15, when I returned at one-way from Fort Wayne, Indiana. They were literally running from customer to customer who needed service and assistance, and did so professionally and courteously. Not only was I returning a 10-foot truck and a obstinate tow dolly (the straps were a bit stubborn), we also need a storage unit assigned in the midst of the chaos. They took care of everything beautifully. I will highly recommend this location to anyone.

ANDREW K.
Rating:

Customer did not leave a comment.

Malec S.
Rating:

Customer did not leave a comment.

Mark T.
Rating:

Customer did not leave a comment.

ANTHONY S.
Rating:

Customer did not leave a comment.

LEEVINDRA D.
Rating:

Customer did not leave a comment.

JOSEPH W.
Rating:

Customer did not leave a comment.

timothy S.
Rating:

Customer did not leave a comment.

Wesley G.
Rating:

Our experience was great! Vehicle was super clean! Our Uhaul customer service rep was very nice and helpful!

KATHLEEN H.
Rating:

Great and knowledgeable customer service.

Jason H.
Rating:

Thank you again.

Harold T.
Rating:

I was charged for fuel when I shouldn't of been. The tank WAS NOT full when I picked up the truck. I even took a picture. I filled the tank back to where it was when I picked it up and I was charged for not bringing it back full. I told the salesperson and nothing was don't. Very unhappy

Rosanne P.
Rating:

Customer did not leave a comment.

JOHN A.
Rating:

Customer did not leave a comment.

Steven S.
Rating:

Easy, fast and friendly. Thanks.

Robert S.
Rating:

Customer did not leave a comment.

David G.
Rating:

Excellent staff that really understand the service part of a service based industry. I can't say enough good things about the customer experience.

SCOTT M.
Rating:

Why were employees not wearing masks ?

Michael B.
Rating:

Customer did not leave a comment.

Wade S.
Rating:

The check in was a little difficult after hours. I claim some resposibility because I am not technically savvy. It was a good experience though after I got over whether or not the location services were on. Then for some reason when I called for help I had difficulty because the phone kept cutting in and out. So that may have been my sprint service. So I dunno, I claim 50 50 on any service. So I figure it to have gone well.

Kerry T.
Rating:

Easy and fast checkout and return. Will rent again should the need arise.

ANDREW M.
Rating:

Customer did not leave a comment.

Amy F.
Rating:

Customer did not leave a comment.

James B.
Rating:

Customer did not leave a comment.

Kyle J.
Rating:

Customer did not leave a comment.

DOMESTIC V.
Rating:

I have tried to make contact various ways about the appalling experience I had with Uhaul and have had no satisfaction or resolution to these issues. I would appreciate management of Uhaul to contact me either by email or phone immediately, thanks for this attention in this matter.

Mike W.
Rating:

Very easy, hassle free and the staff was great!

William C.
Rating:

Great experience, pleasant and efficient staff, clean rental vehicle. Would definitely rent here again!

Glenn W.
Rating:

Maintain the vehicle. No knob on the defroster and the switch was bad. Weather stripping around drivers door fell off. Other then that vehicle ran well.

Hrishikesh S.
Rating:

Customer did not leave a comment.

Venkat A.
Rating:

Customer did not leave a comment.

Timothy S.
Rating:

The truck was a clunker, the noise it made was horrendous; When I contacted the location and told them, they said to call road side assistance if it breaks down.. I did not want to deal with a broken down truck while trying to move. More stress then I needed...

Douglas R.
Rating:

Steering axle front end needed wheel alignment it was all over the road.

Duff N.
Rating:

The staff was friendly and helpful and I had a nice chat with the gentleman who hooked up my trailer. He went the extra mile and was very friendly.

John C.
Rating:

Appeared to be a little short staffed Returns backed up in an already tight lot Hooked up most of my rental on my own. Needed additional wiring connector

David R.
Rating:

Customer did not leave a comment.

Karl Y.
Rating:

Could not have asked for more, at a great price! Well maintained equipment!

Thomas M.
Rating:

Customer did not leave a comment.

Steven F.
Rating:

Customer did not leave a comment.

STEPHEN H.
Rating:

Customer did not leave a comment.

Galen G.
Rating:

If there's a way for people to prefill contracts I think it would be faster at pickup time in making the in- processing/ paperwork quicker. Maybe a kiosk for new customers before they get in line. I've been a customer for years, so I'm already in the system and it wasn't an issue for me. But there was a customer in front of me that took awhile.

Amanda L.
Rating:

Awesome employees

JOHN C.
Rating:

The Uhaul website was wrong. The pro loaders could not load my 2 bedroom condo into a 20ft truck., and so I had to rent a trailer too, so my wife had to drive our 20year old pick-up 1160 miles. It's transmission is now having issues. She was very upset, and I'm still very upset.

John C.
Rating:

Customer did not leave a comment.

Gina S.
Rating:

Customer did not leave a comment.

Janet B.
Rating:

Customer did not leave a comment.

Larry O.
Rating:

One item I would have liked would like to have known was where travel is restricted because I was pulling a trailer. I didn't realize that my route included so many restricted routes. If that could be included on an app or map, or some how integrated with GPS or Waze or the such.

Charles B.
Rating:

Representative meet me at the truck with NO MASK in one of the WORST states for COVID! Did not appreciate the lack of concern for my health. Also did not like them checking all the lights before check-in. Are you trying to get my fuel gauge low enough to charge me for gas or charge for me a turn signal bulb that blew out while I had it?

Thomas F.
Rating:

Customer did not leave a comment.

Jason C.
Rating:

Customer did not leave a comment.

Ron C.
Rating:

Customer did not leave a comment.

Henry C.
Rating:

Texting picture to inspect the vehicle is not working. Takes too long to compare. But, I made the clerk do it with me. Even though there were 4 people waiting in line.

Robert S.
Rating:

Customer did not leave a comment.

Clarke H.
Rating:

Thank you for a clean, well maintained rental. Service, install and disconnect were smooth fast and efficient. I have used your service before and will be back again. Thank you!

Emily U.
Rating:

thank you

Katherine Z.
Rating:

When I returned the vehicle and the staff member was not wearing a mask. He approached the vehicle without the mask and I got put of the truck because I had a weakened immune system from recent surgery and did not want to be in close contact with someone not wearing a mask. He got snippy with me and told me to return to the vehicle. I asked him to please put on a mask and he indicated that he didn't have to, which is not true according to the current Department of Health order. Total attitude by the guy with no respect for my safety. Will not be returning to this location.

Antonio D.
Rating:

Customer did not leave a comment.

BOB L. | First Impressions |
Rating:

Hannah is particularly helpful, knowledgeable and courteous — as are all the other employees I’ve met at the facility. This is a well run operation!

SHANNON F.
Rating:

Shout out to all the staff there, they work so hard, it shows! Thank you Wendy for all your help girl, you ROCK! This location is great. If you come at a busy time, be patient, you are treated with excellent customer service here.

LeAndre D.
Rating:

Customer did not leave a comment.

Edward M.
Rating:

Customer did not leave a comment.

Ray S.
Rating:

Returned trailer after hours. The app was awful. Took 15 minutes to drop off trailer. Almost just left it there without officially returning it through the app.

Bill S.
Rating:

Customer did not leave a comment.

Hilda A.
Rating:

I really love the price and service very professional.

Thomas W.
Rating:

Customer did not leave a comment.

John C.
Rating:

Customer did not leave a comment.

Donna K.
Rating:

Customer did not leave a comment.

Jeffrey S.
Rating:

Customer did not leave a comment.

Louis R.
Rating:

Excellent service. Very satisfied.

Gregory E.
Rating:

Customer did not leave a comment.

Kristen V.
Rating:

Truck was clearly not cleaned out which makes me doubt the common touch surfaces were properly sanitized. Also, was told that IF I don't open all moving blankets, the unused units would be credited. That did NOT happen. I was charged for 3 units, only used one. UNACCEPTABLE business practice when you will charge another customer the same price. In addition, you do NOT offer a military discount. As an active duty member, a 10% discount on a moving company is expected when many other UHaul's I have used in the past 20 years have provided such a discount, the Gettysburg Pike Mechanicsburg location did not. I will not use nor recommend that location to my military peers.

Marvin B.
Rating:

Add to your web site what happens if you use a toll road. We didn't know how that is handled.

Rkia H.
Rating:

Great services.

Kenneth M.
Rating:

Although the store was very busy at both pick up and drop off times, the employees did an outstanding job of serving customer and were very courteous. No suggestions for improvement.

Frank H.
Rating:

Customer did not leave a comment.

ANTON J.
Rating:

Mobile truck pickup did not work. Mobile phone location was turned; but, Mobile app could not detect location. Called in, finally got into mobile app; but, app could not take picture of DL. Lost an hour of productivity waiting for store to open. Equipment/items ordered were not in the truck.

MATT C.
Rating:

Customer did not leave a comment.

Kevin Z. | First Impressions |
Rating:

Customer did not leave a comment.

Timothy S.
Rating:

Customer did not leave a comment.

Ronald C.
Rating:

Customer did not leave a comment.

Amy G.
Rating:

I got the truck I needed, on the day I needed it at a reasonable price but, none of the Employees were wearing masks. The Employeewho helped me was taking cellphone calls while assisting me.

Kevin H.
Rating:

Rental went flawless,

Matthew T.
Rating:

Customer did not leave a comment.

Byron F.
Rating:

Customer did not leave a comment.

Ryan R.
Rating:

My rental was longer than needed and both the pick up and drop off locations couldn't seem to fix the problem and I paid more than web quote using less mileage and a day shorter.

Geoffrey C.
Rating:

Customer did not leave a comment.

William D.
Rating:

Have 10 feet vans with ramps. Make this an rental option, as the current set up with the wide step up with a trailer hitch may be preferable for some. Provide an email with a list of movers.

Ray B.
Rating:

Give me a step stool so I can get into the vehicle. I rented a 20 ft. Van but I am only 5'4 with two replacement hips. It was almost impossible for me to get in and out of the drivers side. LOL

Creig W.
Rating:

Customer did not leave a comment.

John H.
Rating:

Customer did not leave a comment.

Anthony R. | Overall Experience |
Rating:

Your Business Services Were Excellent. Thanks for Everything.

robert h. | Overall Experience |
Rating:

Customer did not leave a comment.

tyler d. | First Impressions |
Rating:

All good👍

Anthony R. | First Impressions |
Rating:

Everyone was helpful and very pleasant. Thanks, Tony

kim s. | Overall Experience |
Rating:

Customer did not leave a comment.

Christopher p. | Overall Experience |
Rating:

Customer did not leave a comment.

CARL A. | Overall Experience |
Rating:

I took advantage of the free 1 month storage unit offer, after renting a U-Haul trailer. The unit was like brand new and cleaner than many homes. The staff that I encountered in all my transactions were friendly, helpful, and we’ll cross trained. This is a well run facility..

robert h. | First Impressions |
Rating:

Customer did not leave a comment.

Pritam K. | Overall Experience |
Rating:

Customer did not leave a comment.

Maria G. | Overall Experience |
Rating:

Customer did not leave a comment.

CARL A. | First Impressions |
Rating:

In the process of settling 2 estates, we had a need to shift some furniture to temporary locations because of closing dates on the real estate. The free 1 month storage offered along with a trailer rental was just what we needed. The 10x10, easy access unit was extremely clean and fit our needs perfectly. Just another reason to buy and deal with local businesses. U-haul was there for us in a big way. Your service to the community is much appreciated.

SUSAN A. | First Impressions |
Rating:

Customer did not leave a comment.

Robert G. | Overall Experience |
Rating:

Customer did not leave a comment.

Tiffany U. | First Impressions |
Rating:

Everyone was very kind and helpful. I wish they would be wearing masks when interacting with customers when not at the cash register area.

Stephen N. | Overall Experience |
Rating:

Great experience! Friendly and very helpful staff. Easy access. Great location for me. Right size and fair price.

Patty P. | Overall Experience |
Rating:

Everyone was so polite, patient and helpful! Truly a great experience!

Kay K. | Overall Experience |
Rating:

Customer did not leave a comment.

Charles G. | Overall Experience |
Rating:

Customer did not leave a comment.

Frances M. | Overall Experience |
Rating:

Customer did not leave a comment.

Robert G. | First Impressions |
Rating:

Hannah was amazing.

Dan T. | First Impressions |
Rating:

Hannah was Great to work with...

Stephen T. | Overall Experience |
Rating:

Great people, great place.

Marvin R. | Overall Experience |
Rating:

Customer did not leave a comment.

Forrest S. | First Impressions |
Rating:

The guy who helped me at the front was very helpful and friendly.

Astrid C. | Overall Experience |
Rating:

Customer did not leave a comment.

Cheick Aboubar B. | Overall Experience |
Rating:

Customer did not leave a comment.

Katie J. | Overall Experience |
Rating:

Seth, and his team went above and beyond to help me in difficult times. I can’t thank them enough for all they did to help me. From getting a trailer, my storage room, and moving out it was a seamless process.

james d. | First Impressions |
Rating:

After a poor experience actually experiences (plural) with Grove City, PA Uhaul as well the Call Center Uhaul (lengthy wait times, computer reservation problems, multiple rental pickup locations, wrong fuel level, long wait times, and even damaged and wrong rental equipment) ... It was refreshing to speak with Seth in Mechanicsburg and to work with Hannah and Clayton on check-in and returns at Mechanicsburg... Incredible and knowledgeable staff in Mechanicsburg - I would highly recommend them as a group in Mechanicsburg, but would and will think very long and hard about using Uhaul in general, in other words, I'm going to shop around, even if it costs me a little more to avoid the Corporate Uhaul experience...very little confidence that they can make our.move convenient...

Matthew F. | Overall Experience |
Rating:

Great experience all the way around. From the guys who set me up, to the nice lady who called and helped me out because there was no lock on my storage unit. They also saved me a big 1 800 junk bill, they knew someone that could help with the items I didnt want. Im glad they went to a good home.

Astrid C. | First Impressions |
Rating:

Customer did not leave a comment.

maryann m. | First Impressions |
Rating:

Very professional experience

cathleen w. | Overall Experience |
Rating:

We had mice droppings on some of our blankets

Samuel Z. | Overall Experience |
Rating:

From intake to finalizing of unit. The staff was easy to work with & willing to answer questions aside from accommodate if need be. Very pleased with rental of truck & unit. Payment process easy to use. Also pleased with correspondence from payment due to updates. Very "pro" the whole way around. U-Haul is the leader in making moving, rental, & storage a less stressful/hassle-free experience. Utilized company in past & present. Will continue due to dedication to customer & service. In closing, Job well done! Thank you for being there when needed. Signed, very satisfied; Samuel Zeiders

LINDA C. | First Impressions |
Rating:

Customer did not leave a comment.

KATHY B. | First Impressions |
Rating:

Customer did not leave a comment.

Elizabeth C. | First Impressions |
Rating:

Customer did not leave a comment.

cathleen w. | First Impressions |
Rating:

They were very friendly and helpful

Timothy A. | Overall Experience |
Rating:

Staff were always friendly and helpful.

Ismael L. | Overall Experience |
Rating:

Customer did not leave a comment.

Christopher N. | Overall Experience |
Rating:

Customer did not leave a comment.

Mark P. | Overall Experience |
Rating:

Customer did not leave a comment.

Dave D. | Overall Experience |
Rating:

Customer did not leave a comment.

victor m. | First Impressions |
Rating:

Satisfied costumer

Kabira K. | First Impressions |
Rating:

Customer did not leave a comment.

Mark P. | First Impressions |
Rating:

Storage unit was clean, prevent boxes for uninvited guests.

karen j. | Overall Experience |
Rating:

The employees were always courteous and helpful. Moving is stressful particularly when it involves storing belongings. I was in and out frequently over 3 months, and the experience was always pleasent

Brian s. | First Impressions |
Rating:

I haul make the experience of moving my son from Virginia to Pennsylvania much easier than I expected. It was easy to reserve a truck in VA and drive it to Pa returning it there.

Suzanne S. | Overall Experience |
Rating:

Very helpful staff.

Joseph R. | Overall Experience |
Rating:

Poorly maintained- will never use any “U-Haul” facility nor equipment again!

Thomas C. | Overall Experience |
Rating:

Very helpful during the checkout phase.

regina v. | Overall Experience |
Rating:

The staff at U-Haul made a stressful time in my life that much easier! Thank you for such a positive experience and making storing and moving as easy as possible!!

Jain-Miecell R. | Overall Experience |
Rating:

Team did a great job. They even remembered me. They were always helpful and courteous. I would highly recommend U-Haul and this facility to everyone looking.

Stan H. | First Impressions |
Rating:

The staff was patient and very helpful in selecting a storage unit and arranging the truck rental. I recommend using this team.

eliza w. | First Impressions |
Rating:

service was great! truck was convenient and without problem. Unfortunately, there was a metal circular piece at the storage that came off of the door upon entering and hit my son

STEVE A. | Overall Experience |
Rating:

The staff did exactly as they were required in a professional manner. When I asked if I could do something out of the norm, they said No. The annual rates increased higher than the inflation rate.

Jacob K. | First Impressions |
Rating:

Great experience. Noah was exceptionally helpful.

ROBERT E. | Overall Experience |
Rating:

Thank you got keeping our stuff safe

Diane V. | Overall Experience |
Rating:

My only complaint is that the time left on the contract is not prorated/refunded. One of my units had two days left and the other was paid through the 15th. They should not be rented twice.

LINDA L. | Overall Experience |
Rating:

Wonderful, helpful staff!

Joseph R. | First Impressions |
Rating:

Highly efficient rental process.

PAMELA K. | Overall Experience |
Rating:

Customer service is great.

MIKE W. | First Impressions |
Rating:

U-Haul even moved the truck closer to my work location than I had originally booked, making it more convenient! Thank You!

Jain-Miecell R. | First Impressions |
Rating:

Seth did a great job helping me secure my location. There was a computer error that he worked through. The team overall was excellent.

Ron R. | Overall Experience |
Rating:

Knowledgeable, courteous staff, clean, well maintained facility, easy on and of from US 15.

Jackie N. | Overall Experience |
Rating:

Everything was good. My son in-law handled most of it but not one problem arose. Thank you for making it so easy.

Ron R. | First Impressions |
Rating:

Professional staff, well organized and efficient facility.

adil a. | First Impressions |
Rating:

Great service.

Wesley F. | First Impressions |
Rating:

Your service as usual has been excellent. I continue to be an ongoing customer thanks to you and your staff.

Jackie N. | First Impressions |
Rating:

Had a few broken things but it was such a good experience the way your company worked so well with all of us. Thank you

Diane V. | Reservation |
Rating:

Good location and easy access.

WESLEY F. | Overall Experience |
Rating:

The staff at u-haul are fantastic. They worked and planned their schedule in order to provide first class service, assistance & time management in order to make the process both easy and fun.

Julie S. | Overall Experience |
Rating:

Very fine place.

Julie S. | Reservation |
Rating:

Great customer service. Clean facility.

BRIAN J. | Overall Experience |
Rating:

Excellent facility.

Christopher M. | Overall Experience |
Rating:

Thanks for good service

Tom K. | Reservation |
Rating:

Friendly, courteous staff and clean facility. I will recommend U-Haul of Mechanicsburg.

criag h. | Overall Experience |
Rating:

UHaul corporate office gave me a military 10% discount for my recent moving truck rental. I was disappointed to learn that U-Haul Moving & Storage of Mechanicsburg did not honor corporate's promise.

deborah m h. | Overall Experience |
Rating:

Great service, always busy so a person can tell it is a popular well liked place to go.

Harold V. | Overall Experience |
Rating:

Outstanding customer service!

mark j. | Overall Experience |
Rating:

Mary was great and professional !

Benny C. | Reservation |
Rating:

Everything went dandy.

Diane V. | Reservation |
Rating:

Assisted with storage unit (larger size needed) change I needed prior to rental. Friendly & accomodating staff.

walter c. | Overall Experience |
Rating:

all good

Carl P. | Overall Experience |
Rating:

Great place and friendly staff!

jan s. | Overall Experience |
Rating:

The driver who delivered and picked up my U-Boxes was wonderful, right on time, called ahead, very friendly and helpful. Excellent service both pick-up and delivery.

No reviews have been submitted for this location.

Back
To Top