Customer Reviews for U-Haul Moving & Storage of Mesa

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Mesa

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Mary T. on

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Very good experience with the Staff and the Facility. Very convenient and easy to access our unit.

Pam K. on

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A very simple and complete service from start to finish, if needing to have a storage facility is necessary, it couldn't have been any better.

Summer M. on

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Customer did not leave a comment.

Ashlee M. on

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Hire a new staff. The women who helped me check-out was not knowledgeable or helpful. She was slow and unprofessional. She said she did not know about renting the storage units or the storage boxes but claimed she was a manager? I rent a U-Haul three to five times a year and I've never had such a bad experience. I rented a storage unit on line but after dealing the the staff, I will be moving it shortly.

Alina R. on

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David G. on

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Amazing

Larry D. on

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More assistance with return effort.

Trudee B. on

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always friendly and professional

Maryellen P. on

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Easiest move ever, thanks UHaul??

Patricia G. on

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The gentleman at the counter saw me waiting in line and immediately acknowledged me, and asked me how he could help.

Becky D. on

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Paul L. on

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Efficient and friendly experience

Scherrie S. on

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Everything went smoothly from beginning to end. Thanks Uhaul for a positive experience.

Jaylene W. on

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Easy drop off

Kevin A. on

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Grant was awesome and very helpful

Sophia S. on

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I picked up the uhaul at 219 E. Mckellips rd. Mesa Arizona 85201. The employee that checked me out had us waiting for about 20 minutes. At the time he was connecting the trailer on to the ball he was confused as to why it wouldn't connect. I told him I need to move the vehicle closer but he refused my help. He twisted the chain and hooked it on the hitch. I asked him for help to put the uhaul lock on and secure it but he refused to help me he gave me attitude walked away got in his car and left. Me and my boyfriend had to reattach the trailer onto the hitch ball and figure out how to secure the chain with the lock. His co worker creg crumb sat in his car watching us didn't offer to help. When we left Creg crumb followed us in his car for 5 miles to chase bank. We drove slowly about 30 mph in a 45 mph street. I parked in the parking lot Because I had the trailer and couldn't go through the drive thru atm and I can only use the indoor atm just like the chase bank on Dobson and main. Creg crumb pulled into the bank after us and parked. I slowly got my debit card and helping my boyfriend with our crying baby. I walked towards the bank and creg crumb comes to the door and says he was a chase bank employee and couldn't let me in with a angry voice. I then said whatever and walked back towards my car. He was wearing his uhaul work clothes, hat and name tag. That's when I realized he was the uhaul location. He walked fast up the walkway. I figured to tell him how aweful his coworker treated us. When I began to tell him he flipped out on me screaming and yelling in my face. Blaming me for everything. Everything he said was a complete LIE! At that point it seemed like he was on drugs ready to attack me because he was RAGEFUL. I looked at his name tag and said creg you should calm down its not that serious and I walked away. At that time people in the drive thru was recording him with their cell phones because he became extremely out of control swinging his arms screaming and yelling at me. He then threatened me saying he was going to look up my contract number with uhaul find out my address and come to my home. I felt like he was a complete psychopath. We left chase bank to eat and he followed us to the food place. We drove off because he was stocking us at 2 locations now. I called the cops to inform them for the safety of me and my children. I had a bad feeling about returning the trailer to the pick up location. So I followed my instinct and called corporate to informthem of the situation. They connected me with traffic department. The lady arranged for us to drop the trailer cargo off at 447 Broadway in mesa. The workers at that location was COMPLETELY respectful and helpful after telling the employee about the situation he personally showed us how to secure a chain on the hitch the correct way. I kept thinking how the guy at the pickup location did everything completely wrong. I hope Creg crumb gets FIRED no customer

Michael J. on

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Their computer failed twice while attempting to complete the rental agreement and payment. Aside from that, the experience was a good one!

James V. on

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The Appliance dolly was full of dirt and grease like it had never been cleaned so I got grease all over m clothes loading it. I was hard to roll and you could tell it had NOT been maintained. It took me 45 minutes to rent because the computers were giving the employee a hard time and we had to fill out all my information and take a copy of my ID 5 times. Upon returning I was charged for 5 days when it was a max of 2. That sums up my experience with Uhaul. Thanks.

Amanda A. on

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I just didn't like the fact at times the outside lights didn't work and was to dark.

Michael W. on

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Great service especially from the only female at the location. Timing was perfect the price was excellent. I will definitely use them again!!

Daniel W. on

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Get better computer's or internet

Michael K. on

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Marcus W. on

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MARIO M. on

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It was excellent thx so much

THERESA C. on

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Very friendly, helpful staff. I will certainly return here for my rental needs.

Mitchell R. on

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For reserved trailers, would recommend having the trailer already ready at the pickup spot for the renter to have it attached to their hitch. Would save time..

James H. on

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Customer did not leave a comment.

Patrick J. on

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Esther G. on

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We are being charged more than we wanted to pay......

Randy S. on

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Crystal W. on

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Floria O. on

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Very friendly staff!

Tony S. on

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SANDRA M. on

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Jacob K. on

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Nothing. Everything was great! The gal who serviced us was awesome, quick, and very nice. Give her a raise.

Dustin S. on

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It was already Awsome

Gail L. on

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Nothing. Everyone is great there

Stanley K. on

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Customer did not leave a comment.

Larry D. on

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When you reserve a specific size truck you should have that size available not something else. That takes anything positive about the experience away.

Sharon B. on

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This is the second time we have rented from them

Jere J. on

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Loralynn O. on

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John H. on

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The customer service was top notch, Eric took care of our every need and anticipated the potential problems we could face by taking us to the storage yard and letting us check out the space.A+A+A+A++

Skehg’ Hiosik G. on

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Helping with locks when keys have been lost for them. Don’t want to pay a locksmith for something small.

Andrea J. on

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Sales associate was on top of his game. He was attentive and his knowledge of how to and when to was on point. He treated me like a guest and not like a customer. He answered all my questions.

Dennis H. on

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Great storing experience tied to our 5th wheel trailer. Ample space to maneuver when loading/unloading the unit & entering/exiting the lot. Well thought-out configuration & well run operation.

Martin P. on

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very good

Lashun M. on

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Super

Laura A. on

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THE STAFF WAS VERY VERY FRIENDLY AND JUST AS HELPFUL. U- HAUL HAS A GREAT TEAM WORKING FOR YOU THAT WAS REALLY NICE TO SEE THANK YOU

Larry C. on

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The only thing is that it really costly per month

Michael H. on

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Staff is always friendly and helpful.

Charles w. on

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So glad I went with Uhaul self storage. Met all expectations. Equipment was super handy and in good shape. The layout of the facility and parking by the doors was awesome. Definitely recommend!!

Edwin S. on

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Very helpful explained everything gave me a few different options on storage

Bruce L. on

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very pleasant and helpful. Everything was explained clearly and completely

Natasha L. on

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Well run storage facility. Everything about it is easy and convenient.

Kathy N. on

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Satisfied with the experience. Thx

Kathy N. on

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Location was convenient and clean

Leslie T. on

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We ended up moving our things to another storage co. The unit pricing was more than 50% off what u-haul offered, and they had the same size units, but bigger width than depth & better access hours.

Dennis O. on

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Location met all expectations

Rosa M. on

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Thank you

Hannah R. on

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Service was excellent! They always had free roller carts available to transfer your items from your vehicle to your unit. If I ever need a storage unit again. I know where I am going!

jackie b. on

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Great storage

Trever T. on

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Stored my classic truck outside for about 2 years. Had no issues. Eric at the Mesa Arizona uhaul on Mckellips road did a great job. He kept an eye on my stuff and was always friendly.

Andrew F. on

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Friendly, knowledgeable staff. Clean facility and grounds. EZ, secure access.

Gabriel N. on

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Staff is rude and disrespectful.

Cecilia M. on

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Never enough staff. Long wait times.

CARLOS S. on

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Public restroom were not useable, no place to dispose of any kind of trash

Donita C. on

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Rep was super helpful & listened to my specific needs. He needed some teamwork to get exactly the space I needed, & everyone worked together to make sure the space I needed was made available. Good jo

ROBERT A. on

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We would come back.

danny a. on

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very easy

Paul M. on

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I was very happy dealing with U Haul as I only had the storage unit for a short time but it was very helpful to me. The only problem I had was taken care of very quickly.

tomas k. on

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Anthony fixed my card one morning before the facility was officially open. He was so friendly and cheerful. I was grateful for his sincere willingness to help me!

Kathy O. on

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Great Experience

Matthew R. on

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Happy with this U-haul facility and may return in the future if needed again.

Deborah A. on

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Friendly service

Chasity F. on

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Quick easy and friendly process.

Nancy D. on

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Great place - secure and great staff to assist with any issues.

Patrick L. on

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Thank You

kelly h. on

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rented 2= 5x5 for the price of 10x5 turned out movers fit everything in one bay I was told they would only charge me for a single bay when i went back the next day i was told they couldn't

Rhonda T. on

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The representative was there when I first inquired up to three days later he helped and made this so easy and welcoming for me and my siblings so yes I would recommend this uhaul to others

Jenny M. on

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Gregg took great care of me,can not be happier

Kennan P. on

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From start to finish everyone at the U-Haul Moving and Storage of Mesa went above and beyond the call of duty in order to help me with the move, the crisis and the panic. A great experience.

Tim O. on

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I have rented a unit here several times over the years and always had a good experience. The facility is clean and the staff are great.

James D. on

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The process to adopt a child is easier than the process to rent a storage unit these days. Cut back on the paperwork, I'm renting a empty box for christ's sake.

Robert C. on

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Nice helpful staff & convenient location

Caroline W. on

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your employees at this facility were the most respectful, kind hearted, & helpful making everything about this experience the absolute best! I have nothing but good to say!

christina d. on

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Great service

Elizabeth S. on

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Facility was great for storing our items for 9 months. Really appreciate that they have the Green Corner to donate items for others to take.

William F. on

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The Assistant manager was very helpful and knowledgeable. Good customer attitude and seem to know what he was talking about!

Bryce R. on

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She was patient, kind, and helped me so much, Thank you for everything!

kim c. on

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Great customer service. I will use them again. Very satisfied

LOUISE T. on

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I had a very good experience working with the personnel at this facility. I would highly recommend them

Nancy D. on

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Great experience

janet h. on

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The only drawback was distance as I ended up moving to Avondale & wanted to wait till I was able to get my belongings our of storage for good instead of moving storage facilities for a 3rd time.

Tiffany S. on

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Every encounter w/ staff @ this location was pleasant. They were helpful and competent. They assisted with any questions I had and made everything simple and fast. Definitely a wise choice.

Nicole V. on

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Very clean! Staff was always helpful and friendly.

Kelly P. on

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Thank you for making me feel my things were safe. Also thanks to the very helpful staff.

Angelique W. on

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Since the inception of our contract every time we accessed the unit the alarm would scream when we opened the door. Despite numerous complaints to the office it was never corrected.

Candace C. on

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Quick and friendly staff

Gary W. on

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knowledgible staff. quick. effective. professional

John R. on

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Staff was very helpful. All were knowledgeable and friendly.

Caroline W. on

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Carlos was kind and most accommodating! Everything went smoothly and I’m happy with everything. Thank you!

Helen F. on

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Thank you for all that you've done for me I can't tell you how much I appreciate everything that was done for me and now helpful you were to me in my need of help I can't tell you again how much I app

Cherish L. on

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Staff was friendly, helpful, kind and delivered A+ customer service. Would recommend to a friend.

Francisco G. on

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Very great customer service. I will be back if I will need a storage unit or a truck to rent.

Paul M. on

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Very pleased with Amber’s assistance! She got us a unit near the elevator due to our limited ability. She was great at covering all the details and tuned into our personal need!

Andrea F. on

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The guy who helped us was very friendly and helpful.

Jacoree B. on

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Everyone was really nice and helpful made the move easy thank you😊.

Elenice A. on

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Super convenient and affordable !

Seth I. on

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Amazing service. Especially due on my lack of communication. Thank you again U-Haul

Dorothy G. on

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Great location, well maintained and the staff was friendly and helpful!

Jeffrey B. on

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As the facility was clean and accessible. I find my experience with one of the employees that claims to be a "manager" exceptionally rude and far from being professional at any extent. Worst experie

Peter M. on

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Great people

christi c. on

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Enjoyed my experience with uhaul I'll definitely recommend them to all my friends and family

SHERIE H. on

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i had a storage unit for 3 years. I always treated professionally and everyone was always helpful.

Darrel J. on

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Actual check out was a pain but using the facility for storage was painless.

sheila w. on

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Service was very accommodating and courteous.

LINDSAY L. on

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Amazing

leslie r. on

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Eric does a great job managing the facility!!

Cj A. on

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Just didn't fit my needs on a lot of levels.

Jessica Z. on

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Staff was always friendly and super attentive with any of my questions or requests.

Dorothy G. on

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I worked with Lee and she went above and beyond! I will refer this location to every client I come in contact with. Thank you Lee for top shelf service!

Edward P. on

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Im working Heather, Storage Mgr. to resolve my issue of no (2)10x15 available.i Reserved early Sept. 2017. I came 219 McKellps Uhaul 9/30/17, was reserved & available Maybe now a10x25 or 20?.

paul k. on

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Not been there yet booked a storage unit over the phone.very nice professional people.

Christina B. on

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I really loved my Ubox experience, because everyone was friendly and helpful. When I forgot to give 24 hour notice to clean out my unit the staff was professional and understanding.

John W. on

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all aspects of this uhaul were great except I continued to get a bill even after I moved out of the unit. I looked at the date and I believe it was just delivered late. otherwise great job!

Yolanda C. on

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This was my first time renting storage with UHaul and I will definitely do it again. Thanks to Anthony for making transaction so easy. He was very knowledgeable and courteous...

DASHON H. on

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This uhaul facility would have been excellent, but they charged me a late fee and never reimbursed me when they told me they would. Waited over a month and never received it or a call. Work on that.

asa p. on

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Anthony was so professional and courtesy. He was quick to assist and show us the process. I appreciate all the help. We would definitely rent again the storage units are so clean&bathrooms

viola c. on

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None

Bart V. on

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dirt and debris were blown into the storage unit under the door by leaf blowers when they clean the parking lot ruining my sensitive electronic equipment very unsatisfying.

Russell W. on

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Very helpful and friendly. Tell them what you have & feel you need and they are willing to go that extra step to help. From extended time of a trailer cause move took longer to finding right size stge

Gabriel B. on

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Eric is hands down, an awesome GM. He made me feel comfortable, with no hassle or commitment to upgrade. Along with being one of the most down to Earth people I've met, he is very professional!

Yolanda C. on

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Best storage I have rented from and conveniently located...

Tiffany S. on

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It was a good experience and was able to get exactly what I needed.

DEREK T. on

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Very clean facility and excellent staff!

Miguelina M. on

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I only rented a unit for a few weeks, but the staff there were very friendly and understanding, and were very prompt and knowledgeable about all my questions and concerns. They're great!

Russell P. on

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Very friendly helpful staff

James T. on

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I made a reservation and then canceled it same day as I found storage at Guardian for less money. Cancelling a reservation wasn't smooth. Had nothing to do with Mesa location.

Jenny C. on

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Everyone was extremely accommodating and kind.

TRACY H. on

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Lee was very helpful and with all the mess up another uhaul rep had some Lee was AWESOME IN HELPING ME QUICKLY. I was disappointed that I had a truck longer than I needed it because of 2 bad reps.

debra g. on

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You guys are great! Your call centers are especially well-trained and helpful. I just ended up going with a closer location, but still staying with your company. Thank you!

Jan S. on

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I made a reservation but did not receive any paper work to confirm such. Anthony was very helpful and I was given a confirmation #.

Gordy B. on

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Thanks for all of your help. H-Haul made our trip across the country and our unloading of our U-Box at the McKellips Road facility easy! Thanks again.

Tracy L. on

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I called today 7/24/2018 at 1536 . I wanted to make sure my account would no longer be charged . I went to the facility before the first of July notified the staff the storage would be empty .No help

Paul t. on

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Opening hours in Arizona should be earlier. At 7 a.m. it is already getting hot.

alex r. on

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Good People

Anne C. on

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Great experience. Will rent again in future.

joel s. on

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Great thanks

michelle a. on

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i did have a few issues but the employees where quit to take care of it. this was the best uhaul experience i ever had. thanks mesa uhaul..

MELISSA D. on

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It was the first time in an indoor facility and it was good and helped me to feel secure about all my belongings

Diane G. on

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I feel that it someone does not use your service for the full month they should be pro rated. I only used 9 days in to the month and had to pay the full price of June..

Rehse W. on

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Everyone has been so helpful thank you all at Uhaul

Sonya V. on

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I want to thank Uhaul and the wonderful staff for being there when I needed them the most. Thank you so much from the bottom of my heart.

Demia P. on

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Over priced and had to pay to use the dumpster which was way over priced as well besides not likeing the price of how much i had to pay a month its very clean well maintained and nice staff

lorraine and graydon p. on

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Thank you for the help you provided when I needed it. You are the storage we will use again, if needed. Thanks.

Marie F. on

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Good service, just didn’t like the time restrictions for the storage facility. Extra money for after hours.

Evelyn G. on

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Staff was great at move-in and move -out...Thank you