Trailer Rental & Towing in Mesa, AZ at U-Haul Moving & Storage of Mesa

1163 reviews

219 E McKellips Rd   Mesa, AZ 85201
(On McKellips west of Mesa Dr)

(480) 834-4198

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(480) 834-4198

219 E McKellips Rd
Mesa, AZ 85201
(On McKellips west of Mesa Dr)

Services at this Location:

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage
Trailer Rentals

One-Way and In-Town Local Rentals in Mesa, AZ 85201

U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage Icon
    Self-Storage

    We have the most coverage in North America!

  • U-Box Container Icon
    U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitch Icon
    Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

Customer Reviews

Average Customer Rating

1163 reviews

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Write a review
Rating:
2.0

The vehicle was nice and everything went as hoped. I would not recommend this location as the people working on both the days I was there were highly unpleasant and rude. They were very demanding and unwelcoming. Had the people helping my friend and I with the rental been more friendly I would have rated this location higher.

Averee V. 
Rating:
5.0

Great service

Bradley J. 
Rating:
5.0

Rented a 6X12 cargo trailer. Drove 2 miles to my home to load it and discovered one of the tires was %60 low on air. Took it back the next morning to have it refilled. Inconvenient, but it worked out fine.

John H. 
Rating:
1.0

Poor customer service from start to finish, fraudulently charged my Visa card, Bank of America has been contacted and will be disputed.

Brett E. 
Rating:
3.0

Our trailer was so dirty inside and outside. The handles were rusted and the tires weren't in the best of shape. We actually had to hose the trailer down once we got it home. Also the customer service guy said this wasn't “his normal job” so he really didn't seem to know what he was doing at all when he hooked up the trailer to our truck.

Kristin C. 
Rating:
3.0

The one woman that I had to deal with by the name of Margaret was completely rude and incompetent. She made me wait at the counter for at least 10 minutes while she typed stuff on the computer that could've waited. Then proceeded to make sticky notes before helping me. Obviously intentionally making me wait. She was totally rude after that. The other lady that took us out to the trailer was a gem. People like Margaret need to retire or find a job they actually like that doesn't involve people. She will continue to give this establishment bad reviews losing them revenue. It's unfortunate.

Fabian O. 
Rating:
2.0

Better customer service and better upkeep of vehicle. I rented an Silverado truck and it had numerous chipped glass in the windshield and the body was scrapped on both sides. The interior dash and floors were not clean. I returned the truck early and was charged for the next day and was told I brought in late and other family had to make other arrangements. The front desk agent didn't look up my rental before telling me that even if I brought it back early I was going to still be charged for the days requested at time of reservation. I have used an different location and never been treated like that so I will never go back and I will only use the location on Broadway and country club on mesa.

Elsa B. 
Rating:
1.0

This experience is reflected from my Nov 2020 experience. I had an issue with the STAFF. The staff. the vehicle was fine, BUT AS I ASKED THE STAFF HOW TALL THE OPENING WAS AND HE SAYS 7 FEET. THE QUESTION CLEARLY REQUESTS "THE OPENING", NOT THE INSIDE HEIGHT. BECAUSE OF THAT THE RENTAL DID NOT ACCOMMODATE MY NEEDS AND I IMMEDIATELY RETURNED THE VEHICLE. THE TOTAL TRIP BACK AND FORTH TO MY HOUSE WAS ONLY 3 MILES. BUT I WAS STILL BE CHARGED THE TOTAL PRICE OF THE RENTAL BECAUSE I WAS MISLED BY YOUR STAFF ON THE VEHICLE'S STRUCTURE. I AM HAPPY TO TELL EVERYONE TO AVOID UHAUL AND ULTILIZE OTHER BUSINESSES.

Michael S. 
Rating:
1.0

Reserved a truck at this location. They sent me to another location that wasn't open. Then I was sent back to the original location just for a upgrade. The representative was not okay with me having the check in on my phone and was charging me full price after another rep mentioned I receive a $50 refund and free upgrade. I was charged once when I left with truck and once again after returning truck. I only drove the truck 35-36 miles.

Carlton J. 
Rating:
5.0

Excellent customer service.

Feng C. 
Rating:
2.0

Poor customer service. Refused to take us out to the truck despite three employees doing nothing but sitting.

Kenneth E. 
Rating:
2.0

I ordered a 6x12 open trailer to tow my motorcycle.. when I got there they told me that I ordered a closed .I didn't care which one I used so I took it.get to pickup my motorcycle and trailer has no ramp had to go exchange and get the open one.i told these people I was picking up a 900 pound motorcycle and still gave me a trailer with no ramp..

Jeffrey C. 
Rating:
2.0

The agent that assisted was combative and did not acknowledge that she had the wrong account name and reservation information on the screen after our attempts to correct her 3 times. My partner and I tried to correct her and she would immediately interrupt us to say she knew exactly what she was doing ... by yhe third attempt she unwillingly let us finish our statement and finally acknowledged that she had the wrong account. The reservation took way too long considering we pre-uploaded copies of the driver's license to the reservation in an effort to speed up the appointment.

Jacob G. 
Rating:
3.0

The phone-based/online check-in process seemed very good until I had to check in. There was little instruction as to how to take the license picture (which I did) and the system (for some reason) didn't accept it though my license is new and clear. I do online check deposits with my bank all the time without issue. The system replied that my alternate contact was the same as me- which it wasn't and eventually just hung. That was a strange error and actually wasn't true. So I had to go into the counter-which I didn't want to do because of Covid-19; hence why I tried online. The agent didn't know if I should cancel or modify the reservation and struggled trying to get the reservation to process for a long time, eventually saying that "they" couldn't read my license picture because it had a shadow across it. Not sure why this would be an issue since every character in the picture was clear. The online process needs refinement to work properly and without issues, apparently.

James H. 
Rating:
1.0

low tire light on in van, no one to help, no counter help for smooth transactions, employees in breakdown not greeting customers. The most understaffed, untrained staff I've been exposed to in awhile

Rene W. 
Rating:
3.0

Every time I rent from Uhaul there's a screw up. This time they gave me the wrong trailer number. They were very puzzled when I returned. Took 20 mins to figure out the trailer number on paperwork didn't match the one I was given.

Todd L. 
Rating:
2.0

The suspension was not well maintained. The trutk needs a wheel alignment and it shakes when riding over freeway lane markers. Clean windows would have been nice and I could have lived without clumps of someone else's nose tissues in the door pocket bins. The vehicle was parked so it's driver's mirror was 2” from the next truck's mirror. In fact I had to enter from the passenger side and had to be very aware to not back up or it would have collided with the other truck's mirror. Zero regard for safety or comfort of the customer.

Mitchell K. 
Rating:
1.0

I arrived at 9:09 and didn't leave until 9:45 I was the first customer of the day . The person assisting me wasnt professional and didn't really know much about job.

Destiny V. 
Rating:
1.0

Customer service was horrible. We made reservations and uhaul changed it without us knowing. We did t receive the truck until 1 1/2 after our reservations and they made us drive to three different hauls. It was horrible and I will never use uhaul or recommend them.

Robert W. 
Rating:
5.0

They made the experience very easy....

Katherine R. 
Rating:
3.0

After drop off out rid wasn't there to pick us up for a few minutes and they made it feel like we had to wait outside when it was cold and rainy

charles T. 
Rating:
3.0

Your representative (Margaret) in the office had an attitude a mile long. She acted as though she didn't really want to help us. We were the only ones there for a while so it wasn't like she was swamped and busy. She wasn't friendly and every time we asked a question about equipment pricing, she acted bothered that she had to look it up. I'm not trying to get her fired. Maybe she was having a really bad day or something, or maybe she needs some training on customer service. No one should get an attitude when coming in to give you business. If we had had another option, we would have gone somewhere else for this reason alone. The gentleman who helped with the equipment was helpful and nice.

Michelle R. 
Rating:
5.0

The customer service was great. Everyone was very informative and eager to help. The van was in overall good condition, but being a mechanic it was way out of alignment and had oversteering issues like something was loose in the suspension. The brakes also seemed squishy. I let the woman who checked me nack in about the issues. Other than that the van was clean and did the job we needed it for

Donald A. 
Rating:
5.0

The two individuals who checked the vehicle out and back in we're helpful, professional and very personable. I would not hesitate to to do business at this location again.

Jo M. 
Rating:
1.0

Price 3 times what I was told. After a phone call, then driving to location and confirmed what I was told on a 48 hour truck rental, $235 total. $74.19 was priced at time of rental. Employees had no understanding about their business pricing!

Ryan C. 
No reviews have been submitted for this location.

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