Customer Reviews for U-Haul Moving & Storage of Midtown at Louisiana

2,149 reviews

2420 Louisiana St   Houston, TX 77006
(South Midtown)

(713) 529-2998

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(713) 529-2998

2420 Louisiana St
Houston, TX 77006
(South Midtown)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Wine Storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Hannah B. 
Rating:
5.0

Customer did not leave a comment.

Natalie M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Daniel P. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

AnthonyD B. 
Rating:
2.0

I don't know why the rep had to ask for a reference to call. I've never had this happen at any other U-Haul. The truck ran fine but the windshield was dirty.

Braser S. 
Rating:
5.0

Customer did not leave a comment.

John F. 
Rating:
5.0

Customer did not leave a comment.

TYRONEKA J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Todd B. 
Rating:
5.0

Great staff, and very professional.

Donald E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

darren H. 
Rating:
3.0

The manager Jennifer was not clear in the hidden charge esp when during my reservation I already declined the coverage but she sneaked it in anyway without explicitly asking.

FRANK N. 
Rating:
5.0

Customer did not leave a comment.

Carolina L. 
Rating:
4.0

Customer did not leave a comment.

Corianton K. 
Rating:
5.0

Customer did not leave a comment.

Clyde M. 
Rating:
5.0

Customer did not leave a comment.

LAWRENCE LANE R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ingrid S. 
Rating:
5.0

Customer did not leave a comment.

Layla C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Angela M. 
Rating:
5.0

Customer did not leave a comment.

Bryant T.  |  First Impressions 
Rating:
1.0

I was charged $60 for fuel for driving 10 miles. Was told I had to pay otherwise they would block me in the system and could not rent again. Bad business model.

JENNIE H. 
Rating:
3.0

The app asked me to drop the key in an orange dropbox, however, there is no DropBox here and you should insert it through the front door.

Shunyao Z. 
Rating:
4.0

Customer did not leave a comment.

Matthew P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Clyde M. 
Rating:
3.0

I went to the Louisiana Street location in Houston, TX. My name is Elizabeth Hunt and my number is 337-677-0411. I went to pick up the truck I had reserved. I was pressed for time. The first guy, a young one, put my information in wrong. When I asked him to update my email and phone number, he ignored that even though I wrote it on a paper for him. He said my bank refused both my card payment attempts, so I left. Later at home, I went through the account and found his mistakes. He made me waste a trip(!), because he did not ask me to confirm all the data, and he had my alternate number wrong and also the date of expiration on my driver's lisence was wrong, even though he scanned it on both sides with his own phone. After that I started getting all kinds of spam in my email, which had not happened before. I believe he is a questionable person, or at least needs to be trained on how to do his job. He also has no CS skills, such as, does not greet properly, no smile, and avoids eye contact. Please look into this. The other, older gentleman did a perfect job of checking out the truck for me when I returned the next day!

Elizabeth H. 
Rating:
4.0

Make it clear that you can't get the vans or truck rental if you don't have a credit card before renting.

Manuel A. 
Rating:
5.0

Customer did not leave a comment.

Jocelyn J.  |  Overall Experience 
Rating:
5.0

Continue excellent and professional service.

Robert V. 
Rating:
5.0

Customer did not leave a comment.

Camilla M. 
Rating:
4.0

Customer did not leave a comment.

Beth V. 
Rating:
5.0

I forgot the GM's name, but she and her while Team were amazing!! You can tell when a business is well managed!

Matt R. 
Rating:
5.0

More understanding of what locations have supplies AND trucks The furniture dolly was dirty but the employee explained it was the last one and it Actually had pepperidge farm rather than uhaul on it Return was easy

Rebecca C. 
Rating:
4.0

Not sure why I had to provide two references if I had rented with U-Haul before.

RAUL G. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW M.  |  Overall Experience 
Rating:
5.0

Justin and his team were great! Also the plastic bins were so handy and useful. I do think Uhaul should expand and be able to provide more of the plastic bins as sometimes renting them can be difficult. Lastly, Jennifer the store manager and the employees were very accommodating and help 5 stars all around!

Prachet B. 
Rating:
5.0

The only thing I can think of is that while the utility dolly I got was good for the price charged, I do think it would be nice if it was just a bit bigger (taller). I didn't need a full on heavy duty one like for large appliances like refrigerators but just having one a bit taller could make it easier for hauling things downstairs or for stacking an extra box on it to make less trips. But other than that everything was fine for the price charged.

Jesse G. 
Rating:
5.0

Customer did not leave a comment.

Alexandria F.  |  Overall Experience 
Rating:
5.0

I am very happy with the customer service at this location and that a lot of places drop the ball on

Gregory W. 
Rating:
4.0

Customer did not leave a comment.

Martin L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Luis P. 
Rating:
5.0

Customer did not leave a comment.

Ryan M.  |  Overall Experience 
Rating:
5.0

I only moved out bc of the financial burden my nonprofit did not have the funds to cover costs and m The expense became a burden on me. I really appreciate the service I experienced and the quality of my space!

Tiffany S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOSE L. 
Rating:
2.0

Person at the register (man with glasses) particularly rude.

Douglas R. 
Rating:
5.0

Customer did not leave a comment.

jennifer H. 
Rating:
1.0

The receipt is saying we drove 200+ miles which is significantly over what we actually drove. At the end of our drive, we filled up the tank with 5 gallons of gas (keeping in mind we only needed to fill about 4.5 gallons, but we decided to top it off anyway). Assuming our truck does at most 20 miles per gallon, we only drove around 80-100 miles. Also, the route we took was only about 80 miles. And I have tried contacting u-haul with no success.

Gabriel C. 
Rating:
5.0

Customer did not leave a comment.

Mark F. 
Rating:
5.0

Customer did not leave a comment.

Adrick H. 
Rating:
5.0

Customer did not leave a comment.

Ryan W. 
Rating:
2.0

truck wasn’t filled to the point i had to return it, staff other than the manager is rude and lazy

dairyan d.  |  First Impressions 
Rating:
5.0

The agent provided extraordinary customer service

Earl F. 
Rating:
5.0

Very easy and professional helpful staff! 5 stars

Jane B. 
Rating:
5.0

Customer service is excellent! Whenever I need a truck in the future, I will be sure to come to this location. Amazing staff. Personable, accommodating, and just really good people. Would highly recommend!

Hannah R. 
Rating:
5.0

Customer did not leave a comment.

Olivia B. 
Rating:
5.0

Your customer service rep, named Luis I believe, was efficient, friendly, smart and helpful. He is well aware of all the products you offer and answered all my questions.

Elizabeth M. 
Rating:
5.0

Customer did not leave a comment.

AFTON Z. 
Rating:
5.0

Customer did not leave a comment.

Nakita B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mary C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Benet P.  |  Overall Experience 
Rating:
4.0

Parking was a little difficult, but that's unavoidable in a busy neighborhood. Steven, who checked me in, was very helpful.

William S. 
Rating:
5.0

Customer did not leave a comment.

eunmi L. 
Rating:
5.0

These guys are AWESOME! Always friendly and go the extra mile to help when I had a lot of extra concerns. Facility is clean and well lit, although I've only been in the daytime. Would recommend!

Michael P.  |  First Impressions 
Rating:
2.0

Rude people will supervisor all of it I don't like them the manager of the place it was disrespectful

Michael P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jonathan R. 
Rating:
5.0

Everyone at this location was awesome. I know this is a tough business and the employees were getting hit with questions and requests from left and right. They were so calm, patient and respectful to everyone. Awesome service! Will only use this uhaul in the future!

Kimberly D. 
Rating:
5.0

Customer did not leave a comment.

ERNESTINA V. 
Rating:
5.0

Customer did not leave a comment.

Anja S. 
Rating:
4.0

Customer did not leave a comment.

Clyde M. 
Rating:
5.0

Absolutely nothing. Jennifer and her staff are very organized, friendly and knowledgeable about everything U-Haul. I lost my job this past September and opened a landscape design company. I am so Grateful that Uhaul exists. U-Haul allows me to operate my company without taking on a huge debt right in the beginning. Jennifer and her staff or just the cherry on top. I cannot tell you another business that treats me like family and goes that extra mile but Jennifer has that gift and knowledge. Her and her staff knows how to make people welcome. Thanks guys and gals. Keep up the good work. You are appreciated.

Darryl S. 
Rating:
1.0

Overcharged me and unwilling to help me work that out and refund me. Worst general manager. Very rude staff. No one answers the phone. They don't care about you here and scam people.

Eva P. 
Rating:
5.0

Customer did not leave a comment.

Lucy C. 
Rating:
4.0

Customer did not leave a comment.

CYNTHIA B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Donna S. 
Rating:
5.0

Great service

Judy D. 
Rating:
5.0

The staff helped with every question such as location and ways to help drop off my trailer.

Julie m.  |  First Impressions 
Rating:
5.0

Great location for Midtown

Michael B. 
Rating:
3.0

Fix the ac in your cars or at least offer discounts when the ac doesn't work on a 100 degree day

Brandon G. 
Rating:
5.0

Great job.

Robbert G. 
Rating:
5.0

Customer did not leave a comment.

Kimberly J. 
Rating:
4.0

No comments

Aubrey R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lydia S. 
Rating:
5.0

I think the service here is absolutely amazing Jessica is very kind and efficient. When there's multiple people in there I love the fact that they all help each other out simultaneously!

Gena M. 
Rating:
5.0

It was amazing. The manager and the staff were beyond helpful and friendly. They extended my rental not once but twice because we weren't done in time. They were helpful when I went to pick up the rental. Everything was ready and clean. The manager of this store is great!! She helped me through out every step. I would definitely come back again. Thanks alot!

Iqra M. 
Rating:
5.0

The best experience with UHaul I have ever had. The staff and manager go above and beyond to help you have a seamless experience.

Christen A.  |  Overall Experience 
Rating:
5.0

Location service on-site are FANTASTIC! Don't bother with online reservations. That seems the not work well. Reservation issues online for 3 weeks and kept reserving at another location. Kept canceling online and calling in…ugh!!! So stressful! Ended up when I arrive there for rental pickup with reservation, they couldn't find one. Hhhh, but they had what I needed and secured one on spot. Quick and easy rental

Maria N. 
Rating:
5.0

Excellent, well-run facility with attentive staff and manager.

MARY L.  |  Overall Experience 
Rating:
5.0

Great job.

MATTHEW M.  |  First Impressions 
Rating:
5.0

Jennifer & her staff were super. Would definitely rent storage units & trucks from this facility again!

john c.  |  Overall Experience 
Rating:
5.0

Great facility, excellent and attentive customer service!

Mary L. 
Rating:
1.0

One staff was rude and upon arrival told me to go to another dropoff center. Then proceeded to argue that she didn't have any responsibility towards the dropoff because the site didn't have space. The roads in downtown were blocked off so I couldn't make it to the other site and returned to the original site for the dropoff. But was a long and uncomfortable process, would not recommend

Shraddha S. 
Rating:
5.0

Customer did not leave a comment.

Sheila F. 
Rating:
5.0

My first time renting uhaul van and I won't hesitate to do again if I need to. Straightforward process.

tessa S. 
Rating:
5.0

Easy and smooth. Pretty simple. Great price.

Philip E. 
Rating:
5.0

Service was excellent. I've rented several van's and this location was the most efficient in processing my check-out and check-in of the vehicle.

Justin M. 
Rating:
1.0

Requiring contact information from 3+ people to rent a $7 dolly is ridiculous.

logan D. 
Rating:
5.0

Casie was excellent thank you for having her, she made a big difference ♥️♥️♥️♥️♥️We love the hospitality. Víctor Torres 4099325038

Victor T. 
Rating:
5.0

Customer did not leave a comment.

Jonathon F. 
Rating:
5.0

This location took care of all my needs!!!! Thank you so much Julie

gregory H. 
Rating:
5.0

best place in town. clean and the staff is very nice and helpful

Nili W.  |  First Impressions 
Rating:
4.0

The staff on hand Sunday were great! They worked well as a team and provided everything I needed. Please keep that group together, they work well.

Johnnie B. 
Rating:
5.0

Customer did not leave a comment.

jesus M. 
Rating:
5.0

Customer did not leave a comment.

Efrain J. 
Rating:
5.0

Customer did not leave a comment.

Jocelyn R. 
Rating:
3.0

Customer did not leave a comment.

SAM S. 
Rating:
5.0

Very professional and a easy process

Sedale A. 
Rating:
4.0

Customer did not leave a comment.

William G. 
Rating:
3.0

Apparently renting a pick up truck at UHaul is not as easy as renting from a car from a rental place. I want to speak on my experience getting a rental pick up truck. I definitely understand why so many measures are put in place to guarantee that you guys are protecting your equipment such as two reference numbers where one has to be called to verify. However I was very dissatisfied at being told to change my phone setting where unknown callers go to voicemail so that my phone would actually ring if they were trying to get in contact with me. I'm sure that's not in a policy to tell your customers to change their phone settings. I think it is appropriate that if you cannot get in contact with me you can leave a voicemail because you have my number and not only that I have also given you two references to call. So why do I need to personally change my phone settings to accommodate you when that phone setting is set up for other measures to help for my personal use . Please don't ask your customers to make changes to their cell phone devices to accommodate you that's what voicemail is for and what your references are for. I should not be asked to changed my phone settings. I'm sorry that people may have misused or vandalize the equipment that you provide which is why you have certain measures in place but to ask me to change my phone settings is definitely not appropriate. Please don't do that to your customers.

Shannon T. 
Rating:
5.0

Non you guys were fantastic. Excellent and fast service

Karl V. 
Rating:
4.0

Customer did not leave a comment.

John A. 
Rating:
5.0

Overall it was a smooth experience.

tadia F. 
Rating:
1.0

They charge me for gas, even though the gas was exactly as I received it, I have pictures to prove it, I sent them and email, and I haven't received any respond from the company

LUZ T. 
Rating:
5.0

Customer did not leave a comment.

Zahir M. 
Rating:
5.0

Customer did not leave a comment.

Tara B. 
Rating:
5.0

Customer did not leave a comment.

David A. 
Rating:
4.0

Limited parking

Rachel F. 
Rating:
5.0

Customer did not leave a comment.

Terence O. 
Rating:
3.0

It's not so much the location but the way U Haul conduct business. It offers pick up via mobile but you still have to wait to get the keys from a representative. You are discouraged to return van overnight due to possibly of theft.

MICHAEL N. 
Rating:
5.0

Customer did not leave a comment.

Christopher L. 
Rating:
5.0

Customer did not leave a comment.

Tyler R. 
Rating:
5.0

Management was especially helpful. I will definitely use this location again when I need a rental.

Shawn C. 
Rating:
5.0

It was perfect. Everything ready for our scheduled time. Very nice and efficient assistants over there. we will use their services for sure when we need to move anything.

Juan Jose C. 
Rating:
4.0

Did not receive all the equipment I reserved online in advance, but otherwise service was great.

William B. 
Rating:
5.0

Just wish the parking meter's allowed for more than two hour increments.

Charles B. 
Rating:
5.0

Customer did not leave a comment.

Susan B. 
Rating:
5.0

The staff at the return locations were patient in trying to understand how the rental was originally processed.

Brian B. 
Rating:
3.0

you guys suck for charging me another day of rental when I turned it in the same day. I tried reaching out about this only to be met with seriously unreasonable time on hold. I will be contacting you all and making sure I get my money back because this is unbelievable.

Antonio C. 
Rating:
3.0

They were super slow! People were waiting in line for a very long time

india G. 
Rating:
5.0

Everything handled seamlessly

Margaret T. 
Rating:
5.0

Jenni is the friendliest most efficient Uhaul manager I have ever met. She loves her job and it shows. She goes out of her way for her customers and makes sure everyone is taken care of even if it’s 11:30 at night in a Sunday! I cannot compliment her enough. Jenni runs a spotless facility with a 24/7 smile and a 365 willingness to satisfy her customers’ needs. Artie is a darling, he’s smart and extremely knowledgeable of the facility and equipment. Henry is a superhero in disguise, if he says he’s human don’t believe him, he’s made of sugar and pure muscle and boy does he know this uhaul location omg! Amazing! Just an incredible team of invaluable people! Thank you everyone!

Emmanuella H.  |  Overall Experience 
Rating:
5.0

Very good storage with excellent service

BRIAN S.  |  Overall Experience 
Rating:
3.0

Gate code too far from car to enter from car.

michael l.  |  First Impressions 
Rating:
5.0

The managers of the property, was very helpful. Where it not for her fantastic customer service skills AND patience with listening to our enquiries before&during the process of storing my property on the storage unit, were IMMENSELY helpful as it were commendable. Thank you uhaul for having a person like her on staff for customers. I wish I remembered her name, but she claimed to be the mgr who lives onsite

Ike O.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Moraa M.  |  Overall Experience 
Rating:
5.0

Jennifer was great!!

JHAI HYE C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

LLOYD G.  |  First Impressions 
Rating:
5.0

This entire process was seamless and very very convenient. The staff was excellent. They helped with getting my storage unit with ease. I truly enjoyed storing my items here. Will recommend to everyone to go to this location.

Joseph Paul D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael J.  |  Overall Experience 
Rating:
5.0

Jennifer and her staff make storing your things easy peasy. Staff is ALWAYS super friendly and on point with just about everything. And Jennifer even made things better at the end of my contract. Only storage facility I'll use in Houston. Thanks y'all!!

Terren M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

APRIL J.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Wilburn M.  |  Overall Experience 
Rating:
1.0

This location was very sketchy even for me. My sister was even scared to be there. I've had a long standing relationship with Uhaul due to moving quite a bit of due to our jobs. I call that loyalty to the brand, service, etc. There was a high presence of homeless people that lived in the units. The last 6 months it smelled so bad that I had to bring air fresher to even enter. The manager stated it was becauseof a refrigerator that a customer had stored withfood. That's not true. The last day I was getting all my stuff out of the unit the door was broken and the smell was at its worse. While we were there 2 homeless people entered the building without cards. They had a code to enter. The young lady in the office tried to help but i couldn't figure out if she cared or not. Or was it management not doing anything about the homeless, the smell, etc because it was very obvious. So would i recommend this place heck no. I never felt SAFE going to my unit. And that's a horrible feeling because I don't scare easily.

Maria S.  |  Overall Experience 
Rating:
5.0

This manager is amazing!! She is so helpful and kind! Definitely recommend!!

Lauren H.  |  Overall Experience 
Rating:
5.0

Jennifer is amazing!!! Great customer service and so helpful.

Jamaal C.  |  Overall Experience 
Rating:
4.0

I can remember renting from U-Haul 40 years ago. With mom.. You have always been a necessity for my entire family. I would not let a small discretion effect 42 years of excellent customer service. I actually just moved my things to another U-Haul... Thanks friend's

RICHARD A.  |  Overall Experience 
Rating:
5.0

Truly impressed by the professional, friendly staff and management! Sparkling clean, well maintained, secure facility conveniently located near downtown. EXACTLY what I needed EXACTLY where I needed it! Just perfect THANK YOU!!

Brian B.  |  First Impressions 
Rating:
2.0

False advertisement. Rude employees.

Tiffany F.  |  Online Move In 
Rating:
5.0

Love the staff and the location ..great place

Wilburn M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Ivan B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RUSS P.  |  Overall Experience 
Rating:
5.0

Great job. Thanks

larry s.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

laquinta m.  |  Overall Experience 
Rating:
5.0

I had a great experience moving from Michigan to Texas. Thanks to everyone from UHaul to make this move nice and smooth!

Patrick B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Maurice W.  |  Overall Experience 
Rating:
5.0

Jennifer has exceptional customer service

Tiffany S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ALEXANDER C.  |  Overall Experience 
Rating:
5.0

Overall great experience. Would definitely use again.

Alice C.  |  Overall Experience 
Rating:
3.0

I really love using U-Haul, pretty much the only moving company that I deal with, but for some reason my past experience with you guys was a pretty horrible one. When I got my U-Haul in my car trailer, the trailer did not come with the package that I pay for as promised. I was given the runaround and then eventually had to pay for it when I thought I had already paid for it. I was told that I would be reimbursed a certain amount of money once I reach the state that I was moving to but that never happened. Once I reach the state I rented a U-Haul again and then were overcharged on my mileage. I was then charged two months of storage rent when I had moved out before my 30 days were up. This was the only bad experience that I had with U-Haul but I am still a customer And will continue to use U-Haul for all my moving events.

Paul S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Breisen M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

haven p.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Philip A.  |  Overall Experience 
Rating:
5.0

Everything is great

Christine B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brian B.  |  First Impressions 
Rating:
5.0

I have been currently a costumer at this location for almost 4 years . Jennifer has beautified the outdoors of this place with her fantastic gardening but she has whipped the diverse staff into complete shape. Well done Jennifer and staff. Thank u all and I do mean the entire friendly staff THANKS!!

Carlos C.  |  Overall Experience 
Rating:
5.0

Excellent customer service. Jennifer the Manager of this location was very friendly, patient and helpful in helping me find what I needed. Her staff is top notch. A time that could have been so stressful.. seemed effortless...Thanks again Jennifer !

RICHARD A.  |  First Impressions 
Rating:
5.0

Jennifer is a ROCK STAR! She should write a book on customer service! She needs to be in a regional or National manager position as she could really change the face of U-Haul customer experience, she is the reason I would recommend U-Haul! I was extremely stressed out with moving as my lease was over and my movers were scheduled. My new apartment wasn't ready so I can go last minute make the choice to move into storage for a couple of days. Jennifer could tell I reached my stress capacity as one of her team members were helping me while he was training a newer team member. Without me asking She immediately gave me a month free and even included the lock. All I had to pay for was the insurance. She unloaded so much stress off me by doing that. I

Anthony K.  |  Overall Experience 
Rating:
5.0

Jennifer was amazing & friendly fast service!

DOMINISE R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alexander T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Donald R.  |  Overall Experience 
Rating:
5.0

Well run facility.

R.T G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JEFFREY J.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Angelica G.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Julian M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Adam N.  |  First Impressions 
Rating:
5.0

Ms Jennifer & Mr Henry at the Houston downtown Louisiana street location calmed my frustrations l really appreciate them they r an access too the company keep them because of them l have two units there. Thanks for the opportunity to let you how feel.

MARGARET G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Clayton F.  |  First Impressions 
Rating:
5.0

I had a 26' truck. The guy who helped me get it through tight corners was amazing. Everybody there was helpful and kind. I was really impressed. Thank you all.

Jeffrey B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

darren b.  |  Overall Experience 
Rating:
5.0

Excellent experience. Staff was knowledgeable, helpful and friendly. Facility was clean and well maintained.

JEFFREY J.  |  First Impressions 
Rating:
5.0

super helpful staff, i highly recomend it!

andres f.  |  Overall Experience 
Rating:
5.0

Awesome staff and facility

Julian M.  |  First Impressions 
Rating:
4.0

The manager was absolutely amazing. Super helpful and answered my call late at night when I was locked out. Very accommodating and helpful.

Kendall B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ROGELIO P E.  |  Overall Experience 
Rating:
5.0

Hands down best experience I’ve had in a storage unit. Staff was friendly and knowledgeable. Storage unit facilities clean and very well climate controlled.

KEVIN M.  |  Overall Experience 
Rating:
4.0

You really need to decide if it’s good business renting to homeless people as alternative housing. Had I known this was happening and the security of the facility was compromised, I may have made different decisions about my storage choice.

KEITH L.  |  Overall Experience 
Rating:
1.0

1 hour+ and 3 customer service reps. Later and we still couldn’t access our storage facility building. Access code got us in the gate but wouldn’t open the building doors. Received “access denied” a dozen times. No other “check-in” station was available, which was noted on the keypad. Service reps. Said customer service wasn’t busy and could help us right away. Didn’t happen-were on hold another 15-20 minutes. We were on a tight schedule for friends needing to attend a funeral vigil, so made for an awful experience all around. Also there was no lock in our unit.

Elizabeth G.  |  Online Move In 
Rating:
3.0

N/A

quanethia r.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Melissa D.  |  First Impressions 
Rating:
4.0

It’s difficult to lease a space for a company. There should be a more simple process for that purpose. I’m waiting for a callback to assist us further on that request.

Brooks B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TAVARIS J.  |  First Impressions 
Rating:
5.0

I was pleased.

G. Asa J.  |  Overall Experience 
Rating:
5.0

Wine storage, access, et al worked fine for me for about 14 years. Only reason I ceased was my now smaller supply does not require off-site storage.

ROGER B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Elizabeth B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TAMRA L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Myra P.  |  First Impressions 
Rating:
5.0

This location was amazing! This was my first time moving & first experience with a storage unit. The staff was beyond helpful from start to finish. Arty helped me get everything set up with my appointments and answered my questions thoroughly. Jennifer also helped me towards the end of my move and she was SO understanding and took the best care of me! With all of the ups and downs that come with moving, it was great to have such a professional staff on my side. I will be coming back here next time!!!

Chanelle B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ADRIENNE A.  |  First Impressions 
Rating:
5.0

The lady that manages the property is a real credit to your organization.

STEVE W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TAMRA L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROY B.  |  Overall Experience 
Rating: