Customer Reviews for U-Haul Moving & Storage of Midtown at Louisiana

Rating:

5.0

Awesome customers service.

Rating:

5.0

Friendly helpful staff - which is great when you are stressed moving!!!

Rating:

5.0

Do away with having to disturb and or disrupt persons you have call to verify about renting a vehicle. Makes no sense at all and is an inconvenience. You have state issued drivers license and valid credit card with your name on it. Get rid of that stupid policy

Rating:

5.0

Jennifer was terrific. We did have some trouble finding the office. It isn't really on Louisiana or Smith, but it would have been easier to locate from Smith. It's across the street from Spec's and fronts onto a side street.

Rating:

5.0

Very professional

Rating:

5.0

The vehicle was not maintained properly it look like have misfire at speed 40 mph and its annoying while driving and need to check the spark plugs.

Rating:

3.0

The customer service agent was extremely Rude! Wow! I was startled at how he spoke to customers. Abrupt, harsh, no care and definitely no service. I felt extremely uncomfortable for the customer in front of me. The customer asked questions about returning a hand truck and ge told him no, it must be this location, do you want to rent it or not? Customer said he couldn't return to This location and agent, said sorry, have a nice day! I believe his name is Christopher, he wore glasses. He was very short with me and no personality or pleasant interaction throughout my transaction at all. I know Uhaul is privately owned but a secret shopper should visit this local. Sheesh!

Rating:

5.0

Everything seems to be working perfectly w

Rating:

5.0

They didn’t have the utility dollie’s I had rented but other than that, easy, painless process

Rating:

4.0

Not as good as rhe Richey Rd location, but this location is smaller and in a much busier area of town.

Rating:

5.0

Quick and easy. Much appreciated.

Rating:

4.0

Good help

Rating:

1.0

I was given a truck with a broken door and I am being forced to pay for it

Rating:

5.0

The gentleman who rented me the U-Haul was vey nice and helpful he got me in and out

Rating:

5.0

Very secure and safe. I have no complaint

Rating:

5.0

My scheduled picky up date was moved twice. I ordered equipment that was not available at the time of my pick up all though I originally ordered it with my reservation. I arrived at another location just to be told My truck was at a different location. Service was horrible to be honest. Might not deal with you guys again.

Rating:

3.0

There didn't seem to be enough employees.

Rating:

2.0

Rude staff in this location. I’m shocked that people don’t report this often. Would not recommend anyone to go to that location. Only one staff member nice, he had a big belly and tattoos all over, that’s how I can describe him because I did not see name tag

Rating:

5.0

Thanks!

Rating:

1.0

Better service, explain truck can be used all day instead of making it sound like it needs to be returned asap.

Rating:

5.0

Excellent customer service

Rating:

5.0

I continue to rent from U-Haul because of Artie and Jennifer. Best customer service ANYWHERE!!

Rating:

5.0

Jennifer was terrific. She was very helipful.

Rating:

2.0

They double charged me. I paid my ending balance in cash and they still charged my card. They have yet to refund me.

Rating:

5.0

System processing was very slow and kept timing out. Couldn’t complete some of the items via the links sent. Employees were great and very helpful.

Rating:

1.0

The woman who was overseeing the store hung up the phone on me several times near closing. I had questions about dropping off the truck after closing. Because of her actions, I had to drop off the truck earlier than anticipated. When I arrived, she was on her personal cellphone with someone. She then tried to get another staff member to service me. She was very unprofessional. I won’t be back.

Rating:

5.0

The manger was super helpful in answering all my questions and dealing with my scatter brained self. Definitely will be using this location in the future.

Rating:

5.0

The windshield was broken, anyway the the van was clean and well maintained

Rating:

5.0

I have used this location for about 4 years now. I prefer this Midtown location and will I drive past 2 others to get here. Jennifer and Jessica are both amazing at providing the best in customer service. They are professional and consistent in their service standards and getting the details right. It’s always laughs and smiles when I see them but it’s also business and courtesy and I appreciate supporting a business that supports me. I think it’s important for companies like U-Haul to recognize excellence and supporting their team members with recognition but also financially with bonuses and anything they need to continue to be a success.

Rating:

4.0

Staff at front desk that waited on me need retraining on customer service not very pleasant or helpful I felt as if I was bothering her from the time I walked in.

Rating:

4.0

I didn't get any drop off instructions when I picked up the truck, so I was a little unclear how to proceed when I got back. Folks were very helpful and quick - thank you!

Rating:

5.0

Check in and check out were fast, the staff was friendly and professional. Great experience!

Rating:

5.0

My experience was perfect.

Rating:

5.0

The rented vehicle needs to be brought to the front leasing site, so customers don’t have to go “hunting” for it, and getting lost and/or wasting precious time. That was NOT a good experience for me.

Rating:

3.0

I moved out because the door to access my unit was broken for two months at least never fixed anyone can get in if they wanted too then the gate to access the property was broken for a few days so I had to move out other then that I didn’t have a issue there

Rating:

2.0

I had an incredibly difficult time getting out of the facility due to how close my van was parked to the yellow pole and how close a second van was parked behind me. Then I had a difficult time getting out of the gate. But what really infuriates me is that we booked the van so we could move our things from our POD parked in the welcome center of the apartment complex across the street from the U-Haul location to our apartment on the other end of the same city block. We literally only drove around that city block twice and then straight back to the U-Haul location. Literally less than a mile. But we were charged for 11 miles. And 7 gallons of gas. And I’m just too exhausted from the move and not sure I have the right proof to fight it. I shouldn’t have to. Moving is a nightmare. I needed U-Haul to do right by me. So, enjoy the money you made off this rental. That’s the last you will ever get from me.

Rating:

5.0

The service was GREAT not only for me Other Renters as well Received great service Starting with a warn WELCOMING "Welcome TO U - Haul"

Rating:

4.0

The young lady that assisted me in renting a pickup truck was very professional and agreed to open up thirty minutes early so that I was able to make it to church on time. Thank you.

Rating:

4.0

Couldn’t get a van due to no after hours drop box.

Rating:

5.0

They need more staff in front desk.

Rating:

5.0

Augustino was very professional and very courteous! THANKS!!

Rating:

3.0

I requested an appliance dolly and it wasn't available when I got to the store. The guy at the counter told us it's not guaranteed. I was about to get charged for it too but we asked before we swiped our card. The place seems understaffed. The lady taking care of our order was answering calls while taking care of us and missed this and a few other details. To improve, make sure you have surplus dollys on hand or don't offer them in the website. Buying them is expensive.

Rating:

5.0

Very professional and very convenient. I will rent again form this UHAUL location

Rating:

1.0

Overcharged.

Rating:

5.0

The store was maintained well, the representative was courteous and professional and helped make the experience easy while looking out for my best interest in regards to what products to rent and value for my money.

Rating:

5.0

The staff was very professional and kind. Everything went well.

Rating:

5.0

Nothing

Rating:

1.0

Impossible to drive through. There is no prior warning that it is in the center of two one way lanes. I was promised a pull up storage unit and put in the back of the building. Absolutely god awful

Rating:

4.0

Booked a furniture dolly on line, but one was not available at pickup.

Rating:

5.0

N/A

Rating:

3.0

Lower rating because of the internet issues that delayed my rental, but this may be a corporate issue. Staff overall seems committed to delivering for the customer and doing what ever they can to help

Rating:

5.0

The truck I rented broke down but the manager Jen came in a saved the day for me! So with that being said I’d still come back and do business do to the overall customer service.

Rating:

1.0

I waited over an hour and a half to pick up my U-Haul, and the person at the desk was extremely inefficient, so I missed two appointments later that day.

Rating:

5.0

Artie and Jennifer are the two biggest reasons that I will keep coming back to U-HAUL…

Rating:

5.0

Thank you for the service. Everything went well. Perhaps you could suggest the amount of rope. I thought that 150ft wold be enough, yet I needed 250 ft.

Rating:

5.0

I have used this location on several occasions now, and I continue to be impressed with the level of service and the professionalism of the staff

Rating:

1.0

Worst experience.

Rating:

5.0

Employees were friendly and helpful.

Rating:

1.0

The U-Haul computer system was down across various houston U-Hauls so I had to check in on the app. The app was not working correctly so it took me over 45 mins to pick up my truck

Rating:

5.0

My experience was good, and easy to made the contract. They have enough trucks so I didn't lose time to get one!!

Rating:

4.0

There were several low tires on the truck. No one seemed concerned. I wasn't super happy with the truck only having a quarter tank of gas, but I understand that business decision. It meant that I had to stop for gas before using the truck for what I needed.

Rating:

4.0

storage would benefit to have more carts (at least 2-3 per door). The truck return is blocking the main gate a lot of the time. would be better to have a different location for this.

Rating:

1.0

Very unprofessional staff! Yuck

Rating:

5.0

Your staff goes above and beyond for the customers. Thank you so much!

Rating:

2.0

There are people living in this storage facility. There is an abundance of roaches and nats. It always smelled bad near my unit, on the elevators and just all over!.

Rating:

5.0

suggest uhaul’s set up a web page for all wine storage so we can login and see temperature and humidity over time (one data point every 30 minutes would be fine)

Rating:

5.0

The only negative is that when they have a lot of rental vehicles in stock it is hard to maneuver around the property. They need more parking for the rentals

Rating:

5.0

Great staff very helpful. Great Manager Jennifer went up and beyond for me and my family. I was having a horrible day from the movers canceled at the last minute I arrive at me new residence to find out my place wasn’t ready. I rented a truck I couldn’t use I was in a bad spot. I walked into the the U-Haul on Midtown and the whole staff was friendly. Jennifer helped me get my unit and was so patient with me although I was being a pain in the butt seeing how my day was going. Jennifer made my day . She was very professional and made a difference in my day in a positive way. Thank you

Rating:

5.0

This place is great, very clean, easy access, staff very very friendly and efficient. I definitely recommend this location.

Rating:

2.0

Unit was fine, but they didn't honor my one month free storage with the storage units I rented because I booked the room not knowing about the offer

Rating:

5.0

Very satisfied customer.

Rating:

5.0

Jennifer is a sweetheart! Thank you!

Rating:

5.0

I am very satisfied

Rating:

5.0

Jennifer & Augustine did an amazing job. I’m a Nurse from Nashville, TN. Moving was very stressful but with their help things were better.

Rating:

5.0

Jennifer is very helpful and friendly

Rating:

4.0

Facility was clean and well lit. It felt very safe. The only thing was possibly getting more carts to transport items. Otherwise it was a very good first experience

Rating:

5.0

The whole process was remarkably easy to manage online and the staff was accessible and responsive for questions this rookie had:) because it was so easy I am likely to use this even as a short term option in the future!

Rating:

5.0

Jennifer and staff were very friendly and helpful. They accommodated my every need and I would def rent from and recommend this location to everyone.

Rating:

5.0

During my 7 years storage experience, I was very satisfied! My children will be renting soon and I’ll be paying this new unit. Thanks.

Rating:

4.0

The only stumbling block for us was understanding the "check in" at the key pad with multiple cars to unload. We ended up in looping to find the unit (numbers hidden behind a parked uhaul) and in doing so "checking ourselves out". The staff was most helpful and set us straight. The lock left for us by mgmt was AWESOME and so appreciated!

Rating:

5.0

Jennifer and the team were extremely communicative, understanding, and gracious. Could not ask for a better place to hold my cherished items.

Rating:

5.0

Well appreciated

Rating:

5.0

MS JENNIFER AND HER STAFF IS AWESOME! Jennifer always go the extra mile for us! We come from Katy tx Just to come to JENNIFERS LOCATION. WE LIVE YOU JENNIFER ❤️❤️❤️❤️

Rating:

1.0

This place is filled with homeless transients, drugs addicted and shady looking characters living on the storage facility and sleeping and using the restroom in the hallways… My unit was broken into and I had multiple highs end luxury purses, shoes and clothes and electronics stolen from my unit . I have been on the east coast since 1/1/2023 my first time to my unit I’ve been robbed irreplaceable valuables and property. I need my laptop for work and can’t work without it! Absurd…. This place is trash. The young lady that helped get the unit was very helpful, kind polite and professional. She was great but the actual facility should be avoided!!!

Rating:

5.0

The manager and staff at the Louisiana St. UHaul are outstanding folks. I have rented there several times over the years and they have always been good, but the current team with Manager Jennifer and Regional Manager Rudy are exceptional. They went beyond expectations to be helpful and accommodating recently when I was having some problems getting my units emptied on time. Really kind people, all of them! I cannot recommend them and this facility highly enough.The best.

Rating:

5.0

Simple process, clean, and easy when I needed a bigger unit.

Rating:

5.0

Everything was easy to understand and the staff help every step of the way

Rating:

5.0

Great

Rating:

3.0

I got stuck on the elevator with my children it was very scary for them but they did come get us out I think they should definitely fix this issue ASAP!! But the overall experience was good

Rating:

5.0

When I first began renting here it was a little sketchy - circa 2018. I just recently closed my lease out and can honestly say that I feel very secure in renting at this location. Everything from security to staff is excellent.

Rating:

5.0

Very Satisfied Customer Overall I Would Definitely Use This Facility Again In The Future The Staff Was Extremely Professional & Courteous! Thanks For A Great Experience..... Oscar Eaglin Jr. .☺

Rating:

5.0

I would like a printout of my charges for the 20 year usage of unit B237. This is for comparison of my records. Very satisfied with my usage. Sam Miller

Rating:

5.0

I selected a unit that did not fit my needs. The staff explained the different units and found the unit most appropriate for me. They were kind and courteousandmet all of myneeds.

Rating:

5.0

Great space. Great staff. Keep up the good uhaul ppl

Rating:

5.0

Huh

Rating:

5.0

Everyone at the three locations we went to were wonderful. Augustine and Rudy were standouts at 2420 Louisiana St location. Where Augustine is a rockstar, he was so helpful with planning and getting us the unit, to helping with rerouting our truck because it was late for arrival there, to making sure that everything we needed was on-hand. Then the second location where we actually picked up the truck, 1617 San Jacinto where the staff was courteous, friendly, and just over the top amazing to us. And Dalila in Baytown at the North Main location who guided us to both of the stores and set up the entire process for us. That young lady is our hero of the move. I have written a 5 star review on Google for the 2420 Louisiana St location, which if there were more stars to give, I would.

Rating:

5.0

Awesome Support with a quick response from Rudy Perez.

Rating:

5.0

Very Professional & Courteous Staff! A Satisfied Customer....

Rating:

5.0

Rates continued to go up faster than expected.