Customer Reviews for U-Haul Moving & Storage of Millard Stonybrook

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Millard Stonybrook

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Ken M.
Rating:

Problem with dropping off the truck using the uhaul site. Continued to not be able to see my location and would not allow me to proceed with the after hours return. Recommend you have the option to enter the location if your site is not working. I did confirm my phone was enabled to share my location

Kelly H.
Rating:

This location was very helpful in my initial request and answering questions.

Andrew S.
Rating:

Check engine light was on. Vehicle ran great. Otherwise no problems

Ronald P.
Rating:

Really nice people to work with and rates are really fair..

MARY O.
Rating:

Everyone I had contact with at this location were fast and very friendly! Thanks for the excellent service!

Michael D.
Rating:

Customer did not leave a comment.

SHAWN R.
Rating:

Customer did not leave a comment.

Eric L.
Rating:

Customer did not leave a comment.

DOUGLAS O.
Rating:

Customer did not leave a comment.

MICHAEL G.
Rating:

Very clean, good looking facilities. Seemed like its very well-run.

JERRY S.
Rating:

Customer did not leave a comment.

CHERYL L G.
Rating:

Customer did not leave a comment.

chris T.
Rating:

Customer did not leave a comment.

Kevin E.
Rating:

Drop off of truck and equipment was super simple.

Paul S. | First Impressions |
Rating:

Great building, friendly staff.

patrick J.
Rating:

Customer did not leave a comment.

Paul S.
Rating:

Guys at the counter were great, just nice, good people!

Charlene B.
Rating:

The manager at this location was not helpful to my husband. We needed more U Boxes and said we can't get you any! So we had to spend six thousand to get PODS they came out very promptly! Also TV boxes had no packing in them several were the same. On this end in Chapin, SC we had no phone call and they said we aren't delivering today because you didn't answer. I had no record of the phone call on my phone. It took me several phone calls and finally they did get the unboxes to us in time because we had unpackers coming. Lots of work and unnescessary. Charlene and Stephen G. Biggs 4929832129

Anthony R.
Rating:

Great experience everything went smoothly. No problems.

Tim H.
Rating:

Windshield was dirty on both the inside and outside when we picked up the truck. We didn't notice the inside was dirty until we were driving into the sun late in the day and it made it hard to see to drive. The rest of the vehicle was spotless. Overall a very pleasant experience. We were in and out very quickly, even though we were late arriving to pick up the truck.

Paul N.
Rating:

Customer did not leave a comment.

Steven B.
Rating:

Customer did not leave a comment.

John M.
Rating:

Customer did not leave a comment.

Carolyn H.
Rating:

Customer did not leave a comment.

PETER V.
Rating:

The consistent problem of not having someone answer a phone call from customer service is unacceptable as a customer. This was an issue in my last rental where my brake cable broke and when I called I was on the phone waiting for 30+ minutes on hold. This rental I was not issued my receipt via email as they stated they would. Turns out he forgot to put it in and therefore my rental remained open. I tried calling to verify the rental was closed, but I could not get through. I had to drive to the store and confirm with the individual that I turned it in the day before. He acknowledged that he forgot to do so. I would give this facility 5 stars if the phone call system worked in a better manner.

Jerry E.
Rating:

Customer did not leave a comment.

CHRISTOPHER H.
Rating:

Customer did not leave a comment.

daniel K.
Rating:

Could be a Little cheaper. I used the truck 1 hour, drove only max. 20 miles and it cost $38.00. Plus I added $7.00 in gas.

Steven C. | First Impressions |
Rating:

convenient automatic door access. plenty of carts available. ample inside parking yesterday as others were using facility.

Paul K. | Overall Experience |
Rating:

Customer did not leave a comment.

Steve A.
Rating:

Pulled up the wrong truck. Nothing was ready. I called to tell them i was taking the truck to KC and leaving it there - NOT RETURNING THE TRUCK TO THE SAME LOCATION. The lady on the phone said that was fine and she would update. Later found out it was never updated.

Haitam B.
Rating:

Great staff and awesome service. Thank you

Brian W.
Rating:

Customer did not leave a comment.

Steven R.
Rating:

Customer did not leave a comment.

RICHARD S.
Rating:

Customer did not leave a comment.

Lauren B.
Rating:

Where to park the uhaul was very confusing. The app said anywhere but their was some track set up at the location that looked like a combination of a CDL training track and maybe somewhere you were supposed to return trucks. Only one side of the tent said return tent so I did not see it until I had already gave keys up in lock box

Jenna L.
Rating:

I rent frequently from this location because the staff are upbeat and helpful, but not on Saturday. Not sure if these staff were new (not the usual 2 I see here), if they were short staffed but they did not seem to want to be there. They were not only short with me, but with other customers and on the phone. I have never been handed the keys and told to find my rental in the lot... I will still use this location in hopes this was just a fluke, but not sure I would return again if it happens a second time. I don't mean to complain or be a snitch, but this location has ALWAYS had amazing customer service, hope this was just a 1 time thing. :)

Jessica W.
Rating:

We were very pleased with our rental experience, this location has very friendly staff and was very helpful. I appreciate how quick and easy the whole process was. Thanks.

Ricardo L.
Rating:

I have rented equipment several times in the past several months from this location and have always been very satisfied with them.

Kendan G. | Overall Experience |
Rating:

Thank you very much for making my storage experience as good as it can get.

STEPHEN S.
Rating:

Customer did not leave a comment.

lori H.
Rating:

Customer did not leave a comment.

Earl S.
Rating:

They changed my location so instead of only driving 12 miles I had to drive 41... they changed my gas rate to .69 to the mile but the gas put back in it and the extra miles I really ended up on the crap end of the deal just because they didn't have my truck ready even though i ordered way ahead it's like they didn't care

LAWRENCE G A.
Rating:

Customer did not leave a comment.

Brian H.
Rating:

I rented the trailer, I stated that it would be on a friends truck of which was discussed no further, the lights didn't work correctly and therefore we returned the next day to have the lights checked, two boys came out to check and one kid said that I checked out the trailer with another truck and both of these idiots simply got up and left the trailer and went inside leaving me with a trailer with no lights! I eventually spent 3 hours working to get these lights to work of which I make $75.00 an hour and therefore you owe me $225.00. They stated they didn't need to repair this, if it was a real issue they should have told me to come in and correct the rental agreement. Your personal should be fired, I wouldn't allow someone with the attitude these children gave me that work for you wouldn't work for me cleaning the my toilets! Your service is absolutely crap and I am serious that you owe me my time to fix your equipment!

thomas L.
Rating:

Committed to the Customer

Mary C.
Rating:

Nothing. The staff was Excellent!!! Manager was Super!!.

patricia R.
Rating:

Customer did not leave a comment.

BRIAN F.
Rating:

Customer did not leave a comment.

Joseph M.
Rating:

This location is great. The staff is very attentive.

Joseph M.
Rating:

I accidentally went to the wrong UHaul location, but the staff at this location took care of me. I was able to rent a trailer, and they took care of my reservation from the other store.

mike R.
Rating:

Customer did not leave a comment.

Troy R.
Rating:

First truck wouldn't start. It was quick to change trucks so no major complaint.

Kristi W.
Rating:

Customer did not leave a comment.

Michael P.
Rating:

Customer did not leave a comment.

Travis S.
Rating:

Very helpful crew. Thanks for your help.

celeste P.
Rating:

Customer did not leave a comment.

Dean B. | Overall Experience |
Rating:

MANAGER,WAS SUPER HELPFUL,NICE GUY,VERY PROFESSIONAL,AWESOME PERSON,DEAN BARNES

Daniel F.
Rating:

They are awesome there very nice and know what they are doing too. I will rent there again very soon

JAMES EUGENE S.
Rating:

The U Haul App was difficult to use for check in.

Howard K.
Rating:

Great location, very helpful employees, a lot of u-haul equipment available for rent. Highly recommend.

Scott F.
Rating:

Customer did not leave a comment.

Brian F.
Rating:

Customer did not leave a comment.

Wade P.
Rating:

Customer did not leave a comment.

Mary B.
Rating:

Customer did not leave a comment.

dudley B.
Rating:

Worked great for us

Michael S.
Rating:

Thank you all very professional.

Cathy S.
Rating:

Customer did not leave a comment.

Maria S. | Overall Experience |
Rating:

Customer did not leave a comment.

Collin B. | First Impressions |
Rating:

Customer did not leave a comment.

Eric M.
Rating:

Customer did not leave a comment.

James F.
Rating:

Customer did not leave a comment.

Kent J.
Rating:

Customer did not leave a comment.

Ken H.
Rating:

Customer did not leave a comment.

Todd D.
Rating:

Customer did not leave a comment.

Todd M.
Rating:

All good, very pleasant service team

kevin P.
Rating:

Customer did not leave a comment.

hector R.
Rating:

Customer did not leave a comment.

Scott P.
Rating:

Customer did not leave a comment.

Robert G.
Rating:

Everything good as expected I have used usual several times in the past I have never been disappointed

Roams P.
Rating:

Customer did not leave a comment.

Stephen D.
Rating:

The staff at the location were helpful and courteous. The app gives confusing direction when getting equipment. It has you locate the equipment and provides approval in the app, but then in order to get the keys, you have to go inside. This made for several walking trips back and forth between the equipment and the store. While checking out in the app, someone in a uhaul truck was excessively accelerating in the parking lot. The camera function in the app stopped working mid check out. The equipment said it was due for an oil change, but it got the job done.

Mark M.
Rating:

The truck was unsafe and absolutely no way could pass a D.O.T. Inspection. The steering was so loose the steering wheel would move vertically if I hit bumps at 50 mph or above. I don't expect a luxury vehicle but I expect it to be mechanically safe.

todd L.
Rating:

Customer did not leave a comment.

Charlene L.
Rating:

The staff during todays visit was professional and friendly. My only recommendation would be the online check-in. I tried multiple times to check-in online, via my laptop and iphone but it didn't complete my check-in. One of the staff members said, on Saturdays, there's less people to verify my drivers license number, however, I tried checking in during the week and had the same issue.

Duane H.
Rating:

The online checkin process didnt work.nmIhad to go into the store to complete checkin. It sat for at least 10-15 minutes in the awaiting approval stage. Finally went in store and completed it...

Dirk Z.
Rating:

Spacious, clean, organized, happy friendly staff, no gimmicks, no pressure, no sighs when declining extra coverage. Made me happy to use U-Haul again!

Jonathan M.
Rating:

Customer did not leave a comment.

Christopher H.
Rating:

Customer did not leave a comment.

JEFFREY R.
Rating:

Customer did not leave a comment.

karina B.
Rating:

Customer did not leave a comment.

James W.
Rating:

Customer did not leave a comment.

Patrick M.
Rating:

Customer did not leave a comment.

Brenda F.
Rating:

Customer did not leave a comment.

Monica H.
Rating:

Customer did not leave a comment.

Jill G.
Rating:

Make sure you check the vehicle you are renting and make sure it has been cleaned out and all equipment that was order is there.

Sean D.
Rating:

Customer did not leave a comment.

TERI S.
Rating:

Equipment is poorly maintained. Waited 45 extra min to get new straps on trailer. Then when go to use it ratchet on other side is old and stuck. Couldnt get off..had neighbors try and had to finally.bring back that night without getting car moved.

Cameron L.
Rating:

I dropped the trailer off at 6:10 pm, Sunday. Was not required to be back until 6:30 Monday night. Got charged for all of Monday using checkout of my return, which I think is wrong!

Ray J.
Rating:

Customer did not leave a comment.

TOM G.
Rating:

Customer did not leave a comment.

TOM G.
Rating:

Customer did not leave a comment.

TOM G.
Rating:

Customer did not leave a comment.

Dan L.
Rating:

I've rented from UHaul several times in the past, and this is the best experience (new location). The equipment was ready on-time, check out was quick, and hook-up/drop-off could not have been simpler. I won't hesitate to come back for my next rental need. Thanks.

Brenda F.
Rating:

Customer did not leave a comment.

FaDene P.
Rating:

Customer did not leave a comment.

Allison F.
Rating:

Customer did not leave a comment.

Maria S. | First Impressions |
Rating:

Was disappointed that the space I was told was available was in fact already occupied and we didn’t find that out until we got to the storage. Also, I felt as though other matters were more important than finishing my checking process - he was more concerned about helping another employee who was on the phone with a customer looking for mattress covers- he then got side tracked talking to a different employee about something out back. I was tired and hot and just wanted to move my stuff in

paul h. | Overall Experience |
Rating:

I will tell everyone I know of the great experience and staff you have at the Stonybrook facility !

Vicky M. | Overall Experience |
Rating:

The workers behind the counter made this experience outstanding. Sharp, attentive, and fast. This was my second experience here - no need to look anywhere else.

Vicky M. | First Impressions |
Rating:

Jeffrey the manager, Andrew one of his helpers and a woman, whose name I did not get, were all very efficient, knowledgeable, and eager to help. Really good experience and I’m sure I will use this U-Haul facility again.

Matthew W. | First Impressions |
Rating:

Customer did not leave a comment.

Tyler W. | Overall Experience |
Rating:

Customer did not leave a comment.

Vicky M. | Overall Experience |
Rating:

I wish I knew the names of all the people involved, but the manager and the two front desk women at the Stony Brook U-Haul have been outstanding. Helpful, considerate and very easy to work with. I will need another storage facility this late summer, and I will definitely use the U-Haul facility at Stony Brook in Omaha again

Jason M. | First Impressions |
Rating:

I was given great instructions, shown where my lockers were, my truck rental was in great shape, the lockers were spotless.

Laura B. | Overall Experience |
Rating:

Customer did not leave a comment.

Bonnie S. | Overall Experience |
Rating:

Jerry was so helpful and kind. We showed up with a nail in our tire and he coordinated to have it resolved right away. I definitely recommend.

Eric H. | First Impressions |
Rating:

Customer did not leave a comment.

Jon M. | First Impressions |
Rating:

Very clean units. Staff very friendly and accommodating.

Bryan G. | Overall Experience |
Rating:

Customer did not leave a comment.

Samuel H. | Overall Experience |
Rating:

Correction to Previous Review: I was mistaken in previously stating that 24 Hour Access was not available at this location. It is for an very reasonable monthly fee. I have always experienced exceptional and professional customer service, equipment rental, and moving supplies at this location. Great staff and the management has always been helpful and available to address any concerns, questions, or modifications when needed and their time and efforts are greatly appreciated.

John R. | First Impressions |
Rating:

Danielle, the girl working at this location was extremely nice, helpful and personable.

Christopher S. | First Impressions |
Rating:

The only thing that didn't go well, was when the clerk demonstrated how to disarm the alarm I assumed that is was disarmed, however, when I opened the unit the alarm went off.

Samuel H. | First Impressions |
Rating:

This location would benefit from having 24 hour access to units.

William O. | Overall Experience |
Rating:

Customer did not leave a comment.

Tatyana T. | First Impressions |
Rating:

I feel bad because I dont remember her name But the lady yesterday who helped us out was super friendly and welcoming!! Super sweet gal.

Matthew F. | Overall Experience |
Rating:

I didn’t sign a contract for a storage unite... why am I receiving this? I will never recommend uhaul to anyone ever again... pensky here I come!

morgan h. | First Impressions |
Rating:

Secured, indoor storage at a great rate! Love the first month free promotion!

Kelvin B. | First Impressions |
Rating:

The young lady (Danielle) who checked me in was very pleasant and professional.

Oscar D. | Overall Experience |
Rating:

Old man with a grey beard is very disrespectful and rude. I was there twice and each time I seen his yell at customers. If He was my employee I would of fired him. His wife seems nice but he has to go

Allison P. | Overall Experience |
Rating:

Great staff, and clean storage units

Travis F. | First Impressions |
Rating:

Really great facility and super friendly staff.

Robert R. | First Impressions |
Rating:

Thank you! Remack’s

Allison P. | First Impressions |
Rating:

Great customer service!!

Bryon H. | First Impressions |
Rating:

Very friendly, good experience.

Cathy M. | First Impressions |
Rating:

The staff is friendly and helpful. The only issue I have is pulling up to the loading door. It always has cones or cleaning supplies in the way which I have to move. Unit is clean and great, love it.

Allen G. | First Impressions |
Rating:

They are new to this business, and still learning. But they were pleasant, helpful, professional and quickly worked through any issues.

emily d. | First Impressions |
Rating:

Facility is brand new and super clean. Employees were friendly and helpful. Glad we chose this facility vs any other!

Richard W. | Overall Experience |
Rating:

The staff was very helpful!

Richard W. | Overall Experience |
Rating:

Staff was very helpful!

Robyn T. | Overall Experience |
Rating:

Jim is a great Manager to run the Stonybrook Facility. Make sure you keep him!

Maria R. | Overall Experience |
Rating:

I was greeted and helped by Angel, she was AMAZING!!! Her customer service skills, proactivity, friendliness, and knowledge makes me want to be permanently a UHAUL customer. Thank you!

No reviews have been submitted for this location.

Back
To Top