Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
It was easy to get started and was in and out in less than 10 minutes getting my storage unit. The staff showed me how to access everything and pleased with how clean, easy and convenient everything was.
VERY easy to work with. Price was perfect as this was for our Girl Scout cookies and taken out of troop funds. So having it affordable was also key. They made the whole process simple and efficient. Thank you.
Great service
The store is clean and organized and the young man who hooked up my trailer did an excellent job and was quite professional in appearance and attitude. Also, thank you for wearing a mask.
Drop off was handled quickly and easily.
I also had a very nice experience with the women on the phone who helped set up my rental. That was the best part for me. I was having trouble on line called and she was kind and helpful. So pleased!! Thanks !!
Keep up the good work.
The app sucks. Thankfully you were open when we picked up uhaul to get us going.
Very courteous employees. They were helpful with pick up and return. Very accommodating to our needs.
This is a great storage facility. I would have loved to continue renting but I had a previous unit at another facility that was closer to my current location so I combined the 2 our of convenience. The staff was friendly and always helpful.
The loading video was very helpful and the trailer fully loaded pulled very smoothly
We had great customer service!
The staff at this location are friendly and quick to get the needs of customers met. I walked in the same day I needed a truck and I was able to get one without any issues. The truck was clean and much better maintained than one I rented (from a different location) a few weeks ago. There was a sticky spill mess in the cup holders but the seats and the back of the truck were in nice shape and the truck was easy to drive and maneuver and I felt safe in the vehicle. The men were quick to meet me when I returned the vehicle. Thank you to the staff at this location for being nice to work with and for being available when this customer needed assistance!
Professional and friendly helped me with all aspect of the rental process
We were locked out of the store and therefore unable to retrieve our key from the clerk at the front desk. However, he was present to watch us stand outside and freeze while trying to get him to come and talk to us. When he finally did unlock the door to assist us we were harassed for Uhaul having given us a truck that required him to move a vehicle in front of it. Not happy and will never rent from this location again.
Been great both times we rented a trailer
Very friendly helpful process was easy and fast. Fair price.
Jeff was very kind and professional!
Everything was as expected each and every time. Customer service is excellent as always. Had a truck and returned it the same day. Thank You U-Haul for the rental, again. I recommend this location to anyone that needs a rental.
At this time I have nothing to add for making my experience any better than what I encountered.
Switched storage units to a new company that is $45 less than yours for the same size and features. Its 6 blocks away so the same area. They also offer free first month and free moving truck. Consider lowering prices to get more business
My only issue/inconvenience was that the trucks gas gauge was off, showing 3/4 tank at pick up, iI went to gas up, and gas went everywhere, still at 3/4 tank when full.
Thanks you were wonderful. Very pleased with truck and performance of the Uhaul brand. Move is over and you helped us a bunch.
One evening I spent an hour or more talking with a rep and getting my hitch appointment set up. It was long, I thought, but I understood under the circumstances. We weren't sure my particular hitch was even going to come in, but the manager did all he could to fit the job in my tight schedule.
Good customer service and nice equipment
Better telephone access to this branch. If no answer goes to national reservation queue and hold tome is 10-15 minutes. I'd rather leave local message and call back. Pretty frustrating to call and get national call center
Not one thing... I rent from this location several times a year... I always leave pleased with your people, prices, and product...
The young man that checked me was really nice and friendly, he even helped me unload an item from the truck and didn't hesitate when I asked him if he could help me. I'm not sure if he realizes how much I appreciated that, I was almost done and was running out of steam.
Computer system slowed the check in process.
Nothing Excellent service! This is the place to for storage in Omaha.
6x12 trailer hitch leaked fluid all over my driveway overnight
Ensure everything is working properly even though you rely on the previous customer to let you know when something isn't working properly maybe take a drive to check the truck out
Problem with dropping off the truck using the uhaul site. Continued to not be able to see my location and would not allow me to proceed with the after hours return. Recommend you have the option to enter the location if your site is not working. I did confirm my phone was enabled to share my location
This location was very helpful in my initial request and answering questions.
Check engine light was on. Vehicle ran great. Otherwise no problems
Really nice people to work with and rates are really fair..
Everyone I had contact with at this location were fast and very friendly! Thanks for the excellent service!
Very clean, good looking facilities. Seemed like its very well-run.
Drop off of truck and equipment was super simple.
Great building, friendly staff.
Guys at the counter were great, just nice, good people!
The manager at this location was not helpful to my husband. We needed more U Boxes and said we can't get you any! So we had to spend six thousand to get PODS they came out very promptly! Also TV boxes had no packing in them several were the same. On this end in Chapin, SC we had no phone call and they said we aren't delivering today because you didn't answer. I had no record of the phone call on my phone. It took me several phone calls and finally they did get the unboxes to us in time because we had unpackers coming. Lots of work and unnescessary. Charlene and Stephen G. Biggs 4929832129
Great experience everything went smoothly. No problems.
Windshield was dirty on both the inside and outside when we picked up the truck. We didn't notice the inside was dirty until we were driving into the sun late in the day and it made it hard to see to drive. The rest of the vehicle was spotless. Overall a very pleasant experience. We were in and out very quickly, even though we were late arriving to pick up the truck.
The consistent problem of not having someone answer a phone call from customer service is unacceptable as a customer. This was an issue in my last rental where my brake cable broke and when I called I was on the phone waiting for 30+ minutes on hold. This rental I was not issued my receipt via email as they stated they would. Turns out he forgot to put it in and therefore my rental remained open. I tried calling to verify the rental was closed, but I could not get through. I had to drive to the store and confirm with the individual that I turned it in the day before. He acknowledged that he forgot to do so. I would give this facility 5 stars if the phone call system worked in a better manner.
Could be a Little cheaper. I used the truck 1 hour, drove only max. 20 miles and it cost $38.00. Plus I added $7.00 in gas.
convenient automatic door access. plenty of carts available. ample inside parking yesterday as others were using facility.
Pulled up the wrong truck. Nothing was ready. I called to tell them i was taking the truck to KC and leaving it there - NOT RETURNING THE TRUCK TO THE SAME LOCATION. The lady on the phone said that was fine and she would update. Later found out it was never updated.
Great staff and awesome service. Thank you
Where to park the uhaul was very confusing. The app said anywhere but their was some track set up at the location that looked like a combination of a CDL training track and maybe somewhere you were supposed to return trucks. Only one side of the tent said return tent so I did not see it until I had already gave keys up in lock box
I rent frequently from this location because the staff are upbeat and helpful, but not on Saturday. Not sure if these staff were new (not the usual 2 I see here), if they were short staffed but they did not seem to want to be there. They were not only short with me, but with other customers and on the phone. I have never been handed the keys and told to find my rental in the lot... I will still use this location in hopes this was just a fluke, but not sure I would return again if it happens a second time. I don't mean to complain or be a snitch, but this location has ALWAYS had amazing customer service, hope this was just a 1 time thing. :)
We were very pleased with our rental experience, this location has very friendly staff and was very helpful. I appreciate how quick and easy the whole process was. Thanks.
I have rented equipment several times in the past several months from this location and have always been very satisfied with them.
Thank you very much for making my storage experience as good as it can get.
They changed my location so instead of only driving 12 miles I had to drive 41... they changed my gas rate to .69 to the mile but the gas put back in it and the extra miles I really ended up on the crap end of the deal just because they didn't have my truck ready even though i ordered way ahead it's like they didn't care
I rented the trailer, I stated that it would be on a friends truck of which was discussed no further, the lights didn't work correctly and therefore we returned the next day to have the lights checked, two boys came out to check and one kid said that I checked out the trailer with another truck and both of these idiots simply got up and left the trailer and went inside leaving me with a trailer with no lights! I eventually spent 3 hours working to get these lights to work of which I make $75.00 an hour and therefore you owe me $225.00. They stated they didn't need to repair this, if it was a real issue they should have told me to come in and correct the rental agreement. Your personal should be fired, I wouldn't allow someone with the attitude these children gave me that work for you wouldn't work for me cleaning the my toilets! Your service is absolutely crap and I am serious that you owe me my time to fix your equipment!
MANAGER,WAS SUPER HELPFUL,NICE GUY,VERY PROFESSIONAL,AWESOME PERSON,DEAN BARNES
Was disappointed that the space I was told was available was in fact already occupied and we didn’t find that out until we got to the storage. Also, I felt as though other matters were more important than finishing my checking process - he was more concerned about helping another employee who was on the phone with a customer looking for mattress covers- he then got side tracked talking to a different employee about something out back. I was tired and hot and just wanted to move my stuff in
I will tell everyone I know of the great experience and staff you have at the Stonybrook facility !
The workers behind the counter made this experience outstanding. Sharp, attentive, and fast. This was my second experience here - no need to look anywhere else.
Jeffrey the manager, Andrew one of his helpers and a woman, whose name I did not get, were all very efficient, knowledgeable, and eager to help. Really good experience and I’m sure I will use this U-Haul facility again.
I wish I knew the names of all the people involved, but the manager and the two front desk women at the Stony Brook U-Haul have been outstanding. Helpful, considerate and very easy to work with. I will need another storage facility this late summer, and I will definitely use the U-Haul facility at Stony Brook in Omaha again
I was given great instructions, shown where my lockers were, my truck rental was in great shape, the lockers were spotless.
Jerry was so helpful and kind. We showed up with a nail in our tire and he coordinated to have it resolved right away. I definitely recommend.
Very clean units. Staff very friendly and accommodating.
Correction to Previous Review: I was mistaken in previously stating that 24 Hour Access was not available at this location. It is for an very reasonable monthly fee. I have always experienced exceptional and professional customer service, equipment rental, and moving supplies at this location. Great staff and the management has always been helpful and available to address any concerns, questions, or modifications when needed and their time and efforts are greatly appreciated.
Danielle, the girl working at this location was extremely nice, helpful and personable.
The only thing that didn't go well, was when the clerk demonstrated how to disarm the alarm I assumed that is was disarmed, however, when I opened the unit the alarm went off.
This location would benefit from having 24 hour access to units.
I feel bad because I dont remember her name But the lady yesterday who helped us out was super friendly and welcoming!! Super sweet gal.
I didn’t sign a contract for a storage unite... why am I receiving this? I will never recommend uhaul to anyone ever again... pensky here I come!
Secured, indoor storage at a great rate! Love the first month free promotion!
The young lady (Danielle) who checked me in was very pleasant and professional.
Old man with a grey beard is very disrespectful and rude. I was there twice and each time I seen his yell at customers. If He was my employee I would of fired him. His wife seems nice but he has to go
Great staff, and clean storage units
Really great facility and super friendly staff.
Thank you! Remack’s
Great customer service!!
Very friendly, good experience.
The staff is friendly and helpful. The only issue I have is pulling up to the loading door. It always has cones or cleaning supplies in the way which I have to move. Unit is clean and great, love it.
They are new to this business, and still learning. But they were pleasant, helpful, professional and quickly worked through any issues.
Facility is brand new and super clean. Employees were friendly and helpful. Glad we chose this facility vs any other!
The staff was very helpful!
Staff was very helpful!
Jim is a great Manager to run the Stonybrook Facility. Make sure you keep him!
I was greeted and helped by Angel, she was AMAZING!!! Her customer service skills, proactivity, friendliness, and knowledge makes me want to be permanently a UHAUL customer. Thank you!
