Customer Reviews for U-Haul Moving & Storage Of Millington

FRIENDLY, PROFESSIONAL, & HELPFUL!!! I cannot say enough positive things about this storage facility. I used this location to return a uhaul trailer and temporarily store my items while doing a military move. On three occasions the staff stayed open late to accommodate my needs and even assisted me with moving heavy items. Additionally, they changed my reservation multiple times and found me a larger unit closer to the loading area. I will always recommend this location and uhaul will be my first choice in the future because of my experience.

Angela provide me with the greatest experience I've heard yet with running my second U-Haul she did a really great job with explaining everything and recommending the right coverage and to fill up before I bring it back and she let me know that I can contact her personally At the bottom of the contract what is her name and number they gave me great comfort knowing if I had a problem I could talk to somebody other than a computer great job as a customer care

Have a bigger stock of trailers.

The manager at the Millington Location was very attentive to customer needs during my visit.

We had THE best experience at the Millington, Tn location!!! Extremely friendly and helpful personnel! And a very clean and clutter free store! :)

There was a problem with the computer system that would not allow me to rent the cargo van. After a significant time spent troubleshooting, we gave up and I rented a box truck instead. The workers were professional and courteous, but the computer system was working against them.

The location staff were great and checked on me. The truck was clean and drove ok. Could use either new tires or alignment on the front and the drivers door had a huge gap around the drivers window had to stuff a towel gap but the location people were great.

Shorter in store processing time.

Without a doubt, the absolute worst experience ever using uhaul!! I rented a 26' truck with two dollies and auto transport. The dollies were not in the truck therefor I was not able to move my larger appliances. Causing me to rent for another day.. I also purchased a pull along that was defective and will not refund my money.

Marla was very helpful & polite when I returned the truck today. I will definitely use this location in the future!

Everything was wonderful.

Very friendly and efficient staff!

Mrs. Tee went ABOVE AND BEYOND to help me with the return of my uhaul today. I will be coming back!!

Not the locations fault but the app is very buggy. Would not use the app again in its current version.

I added my miles used before I got out the truck.Kinda simple math.I was charged to much by the Lady that complained c About being fired from fed ex after being there several years.Now I see why

Everything went well

Simple and easy process. Staff there was friendly and efficient

N/A

fix potholes

fix potholes

Two Thumbs up! 👍👍

Remove certain Moving Helpers from your site based on feedback and reviews. I was not happy at all about my Moving Helpers. I have tried to complete the review for them but it won't open,I will keep trying so that I can receive the booking fee back!!!!

No one wore masks and when they attempted to wear them outside they were not worn correctly. The van I rented upon reaching home and opening the rear, I was met with the most horrendous fishy smell ever. Took 30 minutes to spray Lysol and air it out before I could place my totes in it. Went to drop off ... had to come in and let them know I was ready, after I sat outside for 10 min waiting on check in at the entrance check in area that clearly stated stay there for equipment return and the employees in and out without asking if I was ready. After I express my complaint and they checked it all I was told was they clean all equipment upon returns unknown why it was so foul smelling. Yes not a pleasant experience.

Mileage cost to high. Maybe a refund for part of the cost if rented for a day & only use for less than 6 hrs.

The customer service was outstanding. I had a work emergency when I got there and had to leave, but the young ladies took care of me soon as I returned. Great Customer Service is hard to find in today's world.

Thanks!!

Fuel gauge upon delivery was below 1/2 tank. It was raining very hard 3 1/2” that day and didn’t notice paper work showed 5/8 on fuel gauge. It wasn’t a small mistake to notice almost a quarter tank difference in fuel. I would never recommend this below average dealer

I rented a 20' for 2 days. When we got the truck and got to where we were loading the door had a busted spring 2 pins and 2 cotter pins that were bent. Once my helpers had it loaded and started trying to shut the door that's when the trouble started. I being ab57 yr old female could have never got the door open. We had to get a 2x4 to hold it open! We could never get it up all the way! Consequently the latch hung down and we kept busting our head on it!! The manager offered me no discount, no refund of any kind! I didn't rent a uhaul to endure 2 long days! I am a very disappointed ustimet

My experience at this UHaul was awesome. The customer service was above rating. Everyone was so pleasant and they worked with me with my reservation. They explained everything to me line by line. They rescheduled my reservation when I was not able to come in. If I did not make it by a certain time, they were going to call me. That was taking care of their customers. Hreatly apprec6their services.

Don't need to improve

Great customer service and Cara is been wonderful through the process of renting multiple times

Nothing

I have rented from this location several times and they are always professional. Never had a problem

I cant think of anything. They were so nice. Will definitely recommend.

If would be extremely helpful if the equipment was serviced and in working order at the reserved time.

The lady that took my reservation, was on her cell phone outside smoking when I walked in the door, she continued to stay outside for another 3 minutes. When she finally took my information for the rental, she did not get it correct and I had to call back the next day to fix her mistakes. This location at least needs one better employee.

The manager was terrible. The other associate was having issues and he refused to help him. I was in your store for over an hour to rent a trailer. Which I had previously made a reservation. The manager was rude and incompetent. The computers were a wreck and no one could explain why is was trying to charge me double. I hope I never need another trailer in my life

Pickup and return was quick and painless.

It was a Bucket List item of mine to ride the Tail of the Dragon in the Great Smokey Mountains but did not want to motor all the way over with just what we could put in the motorcycle storage. So by using the trailer, we could pack all of our hiking gear and take the motorcycle as well. The trailer was very easy to tow and made our trip an amazing one. Sturdy and efficient. U-Haul scored a homer in with the sleek, yet sturdy design. Tons of space and many tie down points. I loved that it wasn't wider than the vehicle because with all of the road construction in the mountains, it was easy to maneuver. I give U-Haul a huge thumbs up and will definitely be a repeat customer for sure. Oh, and the staff at MILLINGTON were courteous and tremendously helpful!!

The equipment was in horrible shape and it was rented to me anyway.

The people who took care of us were very helpful and saw to it tat we were pleased with our rental!!!!!!!!!

Please make sure that the floor is free of oil, Slipped and fell due to oil on floor.

explaining the features of the rental was very helpful in guiding us to our rental needs.I appreciate that there was a veteran on staff

A++++++++++++ SERVICE

Ensure that you review your receipt and take any pictures if dropped off once location is closed to ensure proper charges are made.

The lady who helped us checking in is very helpful. I didnt catch her name but she made sure our question is answered. She also drove the truck into the front foe our convenience. Checking out is also easy, they check everything inside the truck before we leave. Before I forgot didn't I mention the truck is sanitized? It smells clean and safe before we start loading.. 🥰🥰🥰

The staff is very professional great customer service. I'm so glad they people persons working there. If you understand what I'm saying 🙂 great service!!

I would probably still be using your facility, but about 6 weeks ago, one of your employees, James, lied to me in regard to a truck we had reserved. In fact, he lied at least three times. We ended up getting a truck at another U-Haul. It has taken this six weeks for me to find the time to get another storage unit. I will never use the Millington U-Haul again.

Their customer service was excellent and outstanding

My 20 dollar rental turned into 98 I received a receipt for 35 and a charge on my account for 98

My experience turning the U-Haul Truck and car tow dolly into the U-Haul Facility in Millington,TN was outstanding as well. The representative met me soon as I drove into the parking lot and I was on my way less than 10 minutes later. The rep was very friendly efficient.

none. Top notch service! Thanks!

We called multiple times to find out why our dates had been changed to a later date. Then called to find out where our containers where and NO ONE could tell us. Only that it was in "shipping". Was told messages were left with managers of facilities and we would be contacted. We were never contacted. When we finally did get told it was at the facility (due to calling every day), it had to be forced onto the inventory so we could pick it up and ended up not getting it when we wanted it and only 1 person was able to work the forklift. Will NOT recommend uhaul uboxes.

Keep your current employees-they are a great crew. :)

Customer service at the front desk was not the best. She was not wearing a mask also.

When I picked up the truck it had almost 40 more miles than what was on the contract. I went back in and said something and the guy wrote the correct mileage down on the contract and signed it. When I went to check the truck in the same man said that I went 45 instead the actual 24. He wanted to argue with me like I was stupid even after I showed him the paper with his signature on it. Look at the contract before you want to act like the customer is stupid.

The employees did not show up for work until 45 minutes after they were supposed to be there.

The only negative I have to relay is the fact that I called to inform U-HAUL that we were removing our items and when I called the associate placed me on hold and I was left on hold until they closed! No one ever came back to the phone...same occurrence the next morning, I was placed on hold for 36 minutes hung up called back & she admitted to forgetting about me!!! Totally unacceptable and RUDE.

A+

Great customer service.

They didn't have any pick up truck. They need to have some at that location.

I did not give authorization for my ex husband to empty the storage unit and found out they had stole all of mine and my children’s belongings.

I was very surprised on how the staff was friendly and courteous. They all worked very good with each other.

The staff was the best. Great location and just good people!

Awesome

Professional, efficient and pleasant

Dillon was so sweet. He made sure we had everything we needed and showed us to our unit. He was very aand had excellent Customer service. He was very helpful. Every Uhaul should have a Dillon. Thanks

No comments no complaints

no issues

Our representative was pleasant, kind very patient and was concerned about our needs.

I love their patience and honesty and they are very helpful. This is my third time using Uhaul. Thank for wonderful service.

Great

Excellent

The roadside assistance was extremely helpful when the uhaul vehicle we were using had transmission issues. However I think that you guys could be more informative with how the compensation works.

The staff was most helpful! I actually continue to stop in and talk! They have made my moving experience an ease to know that I was in GREAT hands!

The entire team were very helpful in meeting our needs. They gave great customer service and we will continue to do service with them. Very knowledgeable with their job and additional products needed.

Great storage unit!

Staff: very knowledgeable, extremely courteous, compassionate and helpful. Facility: very clean, well maintained, easily accessible, secure and well lighted. Hours are convenient.