Customer Reviews for U-Haul Moving & Storage of Missoula

Rating:

3.0

Due to my vehicle breaking down we had to change drop off location and return equipment before we reached our destination which is South Carolina. We were still charged for the full distance on the equipment and were told that we would hear from this locations manager to see if there could be a partial refund but we never received a response. I am a Navy veteran moving across the country with limited funds to do so, this whole situation has been extremely difficult and frustrating

Rating:

3.0

This location actually had rental equipment available, that was great.

Rating:

5.0

I've been renting from here for several years and it's always been a quick and easy experience.

Rating:

5.0

The representative did a great job and was very helpful.

Rating:

3.0

I returned my trailer early on 7/30 at this location before closing at 6pm. I waited 30 minutes watching a make employee curse, yell, pace around slamming doors. Getting in and out of his car yelling about how all the customers here at the same time is bullshit because it was a rush of people before closing. He was extremely aggressive and unprofessional. Ended up just parking and unhooking myself to avoid him because I knew there would be a confrontation if he acted that way towards and in front of me and my family. The woman working was clearly overwhelmed dealing with him and his attitude but was professional. I don't know if we will be back to this location.

Rating:

5.0

Great Staff, easy rental experience, clean equipment. I could not have asked for a better experience

Rating:

5.0

Excellent service!

Rating:

5.0

I have used this location twice. The staff are excellent and knowledgeable about the trailers and trucks. I was helped quickly with excellent customer service.

Rating:

5.0

Staff was top notch!

Rating:

5.0

Fast and easy drop off.

Rating:

1.0

Rented a U-Haul moving van that broke down (bad battery) on our way to return it to the lot, not half a mile away. We had used it for less than an hour and driven about 10 miles total to make one trip to a nearby storage unit. Not to mention, it broke down on a busy street and we had to push it across three lanes of traffic to get to a nearby parking lot. Despite the fact that upon contacting roadside assistance with the promise we would speak to an agent in under 5 minutes, it took 30 min to get in touch with anybody, 20 minutes to dispatch someone, and then the roadside assistance person they sent was over an hour away. The U-Haul location we rented it from said they could do nothing to help us, even though we were so close to them, and that leaving the vehicle and bringing the keys to them would just make us incur additional "abandonment" fees. Once roadside service arrived, they were not able to figure out the problem either and after working on it for about an hour (during which we were just standing there waiting next to vehicle) they determined they would need to call for a tow. When roadside assistance tried to call the U-Haul service line to inform them of the update and request a tow, they were on hold for over 20 minutes. Eventually U-haul customer service called me to tell me that we could leave the vehicle. It was incredibly frustrating, a huge waste of time, as well as dangerous to provide poorly serviced vehicles. At the end of it all we were promised only a partial refund, after sitting in a parking lot for 3 hours waiting for assistance.

Rating:

5.0

The Crew at this location were super !! I wished I could mention the young man by name because he was fast, efficient without rushing me or being "cold" -- Warm friendly and EFFECTIVE -- I will definitely be crowing for some time and could honestly say I will be back to see them with my future needs ( 4 or 5th time renting from this familiar local location ) A+

Rating:

5.0

Very nice people. The was a line but it moved quick enough. It’s easy to pick up your rental and REALLY easy to return!

Rating:

5.0

Staff and I spent a long time waiting for computers to load. Not their fault, UHaul should maintain a better computer system. The two ladies at the desk were pleasant and hardworking as they were trying to handle six customers between and in person and on the phone all while the computer system was not working. They made our experience!

Rating:

5.0

exceptionally helpful and friendly staff

Rating:

5.0

I rented the ubox in place at the warehouse because i could not find any storage in town. It worked fine

Rating:

5.0

Great just as things are. Carry on.

Rating:

4.0

Outside was clean. Didn’t see inside.

Rating:

5.0

Tyler was a champ, computer systems crashed, he was able to get the papers completed and got us on our way

Rating:

3.0

4 employees were on the roof. Customers had to search for employees to fill propane and reservations.

Rating:

3.0

They didn't do a walk through, they said the equipment was there. We had to drive 70 miles from the location we original reservation. The get there only truck was there. Had to drive 170 miles to get the trailer that running lights didn't work, since there was now 2 different locations lost out on the package deal.

Rating:

1.0

I was told one thing by a U-Haul worker at the desk and then charged without being notified in anyway. I’m currently disputing the last day charges, especially after the nasty interaction with Kendra, who has the customer service skills of a pebble.

Rating:

2.0

Tried to tack on a fuel charge after I left, even though I returned it with more fuel than I started with. Required me to call Uhaul and get it refunded. Dirty trick.

Rating:

3.0

Man working the lot was extremely abrasive and rude from the start. I stood in the building for around ten minutes before anyone noticed me. I understand things are busy on the lot outside, that’s totally fine. But when he came in he stood at the door and stared at me and asked what I needed, and treated me as if I was completely out of line to walk in and ask to rent a truck. Told me he didn’t have any trucks. (With a lot full of trucks) and then huffed and puffed his way through the rental process. Made me feel like I inconvenienced him for doing his job.

Rating:

5.0

Pleasant experience all around! Great folks, great service, great value!

Rating:

5.0

The check in lady was awesome

Rating:

5.0

The receiving end of our one-way was very popular (crowded) though there was someone directing traffic who assisted to get our smaller return.

Rating:

4.0

Staff were very helpful and did the return process for me.

Rating:

5.0

Nothing to add. All my needs were met in a professional manner. The service was excellent.

Rating:

5.0

Easy to drop off and good communication with staff. Very happy with entire process.

Rating:

5.0

Excellent drop off, quick and easy!

Rating:

5.0

Great service, no improvement needed. Nice doing business with U-Haul. Would recommend you to anyone making a move.

Rating:

5.0

Excellent customer service great to work with

Rating:

4.0

Returning the vehicle was easy. I didn't even have to go inside.

Rating:

5.0

Great service good people!

Rating:

5.0

It was a great experience... so nothing to improve.

Rating:

5.0

💪👍🏼😀

Rating:

2.0

Drove up to return and the only person on site walked past three times without saying anything or making eye contact. I had to ask what to do to return the truck and he acted annoyed.

Rating:

5.0

The Strand Ave location was being run by two strong, very intelligent young ladies. While in line, I watched both ladies engaging with customers, swiftly, happy, and professional. When it was my turn and I gave my information, she asked where I was parked. I apologized because I couldn’t get through because of all the trucks and trailers being rented. She smiled and said it was no problem. She scanned their equipment, unhooked, and dropped the trailer in the matter of 20 seconds. Smiling again, she said, “Have a great day.” Then walked back inside for the next customer. 10/10!

Rating:

5.0

Great customer service from the location in Missoula, MT & Florence, SC.

Rating:

1.0

The employee did two things wrong, attached the safety cables, parallel without crossing them, and badly instructed me on putting the toe straps over the bar as opposed to under (the instructions are right on the bar).

Rating:

3.0

When the girl checked me out and she told me the fuel was straight up at the half and I didn’t realize that she had marked the 5/8 so when I filled it back up to half then I ended up getting a $28 charge from my drop off. Little irritated.

Rating:

5.0

Nothing, Kendra was great! Got me in and on the road in less than 10 minutes

Rating:

5.0

Between my work and personal use I have rented a LOT of vehicles from this location. Everyone on staff here has always been helpful and responsive, even when there's a million customers simultaneously! The very few times I've had issues with anything have been resolved promptly and easily. Overall I'm very satisfied with and very grateful for the staff and equipment.

Rating:

5.0

Thank you! Staff was so helpful!

Rating:

5.0

Very helpful ladies in there absolutely amazing at their job!!! Give them a raise!!!

Rating:

5.0

Fast efficient reliable

Rating:

5.0

Staff in Missoula were unsure when box would ship. It did ship on date originally scheduled. It was not made clear to us that box would be moved inside facility the day after it was made available for packing. It was moved back out for the final items to be packed once I requested it. It seemed like I received a lot of phone calls confirming the delivery and pick up dates. I assume that is because there have been issues. I had not issues and would use this service again

Rating:

4.0

1,2,3 ....done.

Rating:

5.0

Customer rep was friendly, respectful. And ran through the pouring rain to hand me back the phone I had left in the truck.

Rating:

5.0

Great and friendly staff

Rating:

5.0

Great customer service

Rating:

4.0

Didn't affect my stuff, but noticed the wall wasnt sealed to the ground in the back, so rain could come inside on the ground. Beyond that, the unit was great.

Rating:

2.0

There was A LOT of mouse poop in every single box after 1.5 years of storage and plants growing into the unit

Rating:

5.0

Having a place to store the items that we hauled back… and one that was free for a month was especially important and appreciated…. That’s a great and smart benefit for customers. Thank you for the use of this unit number 114..

Rating:

3.0

It is not well with and the cost of the size of the unit is by far higher than other

Rating:

3.0

I had to wait almost 30 min for service and then waiting to get a trailer moved from in front of unit. I had hired movers and they had to wait around till the area was cleared. Due to their wait, I Had to pay an extra $40. Knowing there was a reserv for that unit moving in that day, that area should have been cleared and ready for our use!

Rating:

5.0

The staff in Missoula went above and beyond to cater to my needs. They were genuine, busy, and helpful.

Rating:

2.0

It was often difficult to get to the storage unit and remove items.

Rating:

5.0

Kayla and Madeline were friendly, professional and helpful.

Rating:

5.0

Everyone at this location was amazing to work with, especially the general manager.

Rating:

5.0

Very helpful during a busy time. Always have been a great help.

Rating:

5.0

The guy at the uhaul place was awesome - but good thing they were open when I arrived, because the access info I was given was completely incorrect. There is no gate, no keypad next to my unit, and no lockbox with a keypad to get into the unit. They got me in and took great care of me, but if I had shown up when they were closed with my U-Haul full of stuff, I would have been screwed.

Rating:

5.0

Thank you, you were all so helpful to me. Thank you.

Rating:

5.0

Excellent customer service from Keither and his crew. Very glad they are my local uhaul team.

Rating:

5.0

The guys there were the best. We moved from Hillsboro, Oregon and the uhaul people there really messed things up for us here. They came through at the very last minute and things worked out great!!!!!

Rating:

4.0

Everything went smoothly

Rating:

5.0

All the employees and the owner were very professional and helpful. If you need a bike rack this is the place to get it.

Rating:

5.0

I enjoy using the U-haul storage. I have not yet moved to Missoula and needed a storage unit to rent until I found a place. These people were able to provide me a unit at an affordable rate.

Rating:

5.0

Had a great experience with Missoula U-haul. All the staff was friendly and helpful and worked with my schedule for pickup and delivery. Completely satisfied with my whole moving experience.

Rating:

5.0

Very helpful.

Rating:

5.0

NA

Rating:

5.0

the customer service is great* Keither is a hard worker very accommodating and patient!

Rating:

5.0

After dealing with a couple of set backs on our move back to Montana from Nevada, the general manager went out of his way to accommodate our needs.

Rating:

5.0

Many thanks to Keither for taking care of some special issues that came up during my rental. Great flexibility addressing my concerns.

Rating:

4.0

U-Box rental was good.

Rating:

4.0

Staff was accommodating to our needs on when to return the containers. Very friendly and efficient.

Rating:

1.0

U-Hauls online system is renting people storage units that don’t exist. As a result, 2 families including ours arrived with loaded moving trucks to find no space available, and no further assistance.