Customer Reviews for U-Haul Moving & Storage of Moreno Valley

Rating:

5.0

I was able to get in and out quick and easy.

Rating:

1.0

Vehicle was given to me on empty. My contract did not reflect the fuel amount upon returning. I was told to bring equipment back on empty. If I did not have verification of a picture I would’ve been charged $120 for fuel and a $30 fuel charge on top of the 160 that was previously taken Another hundred dollars meaning I would’ve paid over $320 for service upon return upon returning it with less mileage and gas

Rating:

5.0

Very good job excellent staff

Rating:

5.0

Great customer service and clean equipment.

Rating:

3.0

I didn’t like that they wanted me to look the miles up myself. I knew it wasn’t right for them to try to tell me to look the miles up. I didn’t work there.

Rating:

5.0

Aaron was great at checkout.

Rating:

5.0

YOUNG LADY WHO HELPED ME WAS VERY COURTEOUS AND INFORMATIVE!

Rating:

4.0

Staff were great.

Rating:

5.0

Customer service was on point 👉. Love the Staff! Very Professional!

Rating:

5.0

Congrats on job/process well done.

Rating:

4.0

No improvement needed

Rating:

5.0

Staff was amazing. I believe her name was Dee Dee, sorry if i misspelled it. She was the best. Very helpful and made the experience easy to do.

Rating:

5.0

Everything is great nothing to complain about

Rating:

4.0

improve the quality of trucks

Rating:

5.0

Free gas would be nice.

Rating:

1.0

Was giving false info on the furniture blankets OVERCHARGED WHEN YA ASSOC. GAVE ME WRONG PRICE

Rating:

5.0

Awesome fast customer service, answered all questions. And fast turn in

Rating:

5.0

Staff was friendly and courteous.very helpful.

Rating:

5.0

Just keep doing it same way, because from my point of view U-Haul has it all

Rating:

4.0

Nothing I Was Completely Satisfied Zion & All The Staff Members Were Warm Welcoming, Helpful And Respectful This Was A Good Rental Experience!

Rating:

5.0

SUPER THANKFUL FOR THE SEATTLE PLACE THE SAMOAN GUY THERE WAS SUPER HELPFUL IN MY STRESSFUL MOVING PROCESS. The guy at checkout in California SUPER HELPFUL AS WELL!!!!

Rating:

4.0

Location, equipment, and staff were fantastic! However, I never received a receipt or invoice for my rental.

Rating:

5.0

The gentleman who handled my drop off was very good at his job. The drop off was very quick and flawless.

Rating:

5.0

Great customer service, and the cleanliness of the van was impeccable and the van even smelled so good i was surprised.

Rating:

5.0

Great customer service, BUT just make sure that if you plan to return a trailer after hours you will might need a Jack to lift the tailer off your hitch.

Rating:

3.0

Stop charging for gas when the truck with exact amount the customer left with. And especially if you’re ask by U-Haul to drop off at a different location.

Rating:

5.0

The app is confusing.

Rating:

4.0

Be more efficient with the check in and check out Upon return

Rating:

5.0

I did not need but one furniture pad. The others were given back to the facility.

Rating:

4.0

Check equipment before next customer rents it. Tire straps were worn and needed to be replaced. Trailer brakes locked up going in reverse.

Rating:

5.0

Nothing,on the job quick rental and return

Rating:

4.0

Great service

Rating:

2.0

They gave me the wrong return time and charged me an extra day for that reason.

Rating:

2.0

I reserved a utility dolly when I reserved the truck online. I was told that there was none available when I went to pick up the truck. I had to purchase a dolly so I could move my furniture. What’s the point of reserving equipment when it’s not available. Not good customer service.

Rating:

5.0

Great place one of my turn signals was not working and he tested and replace fuse. Thumbs up

Rating:

2.0

Using the app at this location was terrible!! No signage made it difficult. Gentleman working inside store, Adrian, was very nice but the gentleman working outside was incredibly offensive! Very rude, talked to us like we were idiots, wasn't helpful at all and drove the vehicles carelessly. I get finding good help can be difficult, but it's sorta obvious that customer service isn't a priority at this location at all. Will never use this location again.

Rating:

5.0

Store was really great and very nice

Rating:

2.0

Need more staff only 2 people at the counter on a weekend with the line almost out the front door.. rental truck was giving to me with almost an empty gas tank…. They forgot to put an appliance dolly in the back so i had to go all they way to pick up …

Rating:

5.0

Everything is perfect

Rating:

5.0

Good service and quick

Rating:

5.0

Sherrie is exceptional!!!

Rating:

5.0

Great experience highly recommend

Rating:

5.0

I enjoyed your operation very well🙏

Rating:

5.0

Great service

Rating:

3.0

The brake pedal was slick; my foot kept sliding off the brake pedal. I was doing 50-55 on the freeway with cars zipping past. I looked at the speedometer and it read EIGHT-FIVE MPH!

Rating:

5.0

Excellent service clean storage unit and 10 out of 10 customer service department

Rating:

5.0

Everything went smoothly, it was my first time using uhaul, I have no comment.

Rating:

5.0

The whole experience was very smooth. Pick up was easy and we were able to purchase additional supplies, (mattress covers, boxes, tape). Parking space was extremely limited. The return was quick, less than 5 minutes.

Rating:

5.0

Great service.

Rating:

5.0

AMAZING SERVICE AS ALWAYS.

Rating:

3.0

When I rented the truck, I wanted to return the truck to a business in Menifee, CA. I was told I would receive a discount if I was willing to drop the truck off in Moreno Valley, CA. I agreed and dropped the truck off. After disputing the amount and receiving a refund, I received an additional bill saying I went over on the mileage. This location was more than 30 minutes out of my way (one direction of travel). I would NOT have gone over on mileage if I could have delivered the truck to the Menifee location. Uhaul has a monopoly on this market. However, next time I will consider another option. I believe the mileage charge should be refunded. I was completely inconvenienced and will not agree to any alterations in the future. Uhaul made an agreement and then fined me after making it seem like I was doing something favorable for them. Pretty ridiculous!

Rating:

5.0

Excellent everyone was friendly 😊

Rating:

3.0

It’s was a good experience like always, fast and Sherie was friendly.just don’t see why I’m charged a whole day fee when I went over by 1hr?? Was pulled over 2x because context did not match the unit I had …

Rating:

5.0

First pickup location was bad so they sent me to another down the street that was fantastic.

Rating:

5.0

I had a great experience with using the 27 footer truck. Thank you for your service.

Rating:

5.0

Nothing

Rating:

5.0

It was great and great customer service as well as upgrading in last minute

Rating:

5.0

I love ❤️ this U-Haul rental station!

Rating:

1.0

They need more people working . And people with great attitudes. Everyone their look unhappy and don’t pay attention on any customer trying to do return

Rating:

3.0

Multiple items were ate through had holes boxes ate through ages ate through shoes tore up. Staff were friendly but not all done coo done not the best attitude or energy

Rating:

5.0

Clean storage areas and great staff answered my many question with a smile. Would recommend this facility to store your goods for cleanliness and safety...

Rating:

1.0

I was highly upset because they said it was free for 30 days but yet they charged my card when at that moment that card all it had was just that it's really hard to get my refund back from them I've been waiting for over 6 days for one

Rating:

1.0

Office attendant denied me access to the unit I had rented online. I never was able to see the unit I was charged for. Worst experience ever with Uhaul.

Rating:

5.0

Every single staff person I spoke to was knowledgeable, helpful and most importantly kind!! Thank you guys for making this one of the best moves I’ve done!! I’ve moved about 25 times so far; I know great when I see it!

Rating:

5.0

I always use uhaul.

Rating:

1.0

I always felt rushed to get my stuff especially toward closing time. They took out the trash cans in the area so you couldn’t throw away trash and always sketchy people smoking and being suspicious in the storage area

Rating:

1.0

Attendant in that location, 23730 Sunnymead Boulevard, Moreno Valley, CA 92553 with complete lack of customer service, rude.

Rating:

5.0

Thank you 😊

Rating:

5.0

Outstanding

Rating:

5.0

Thank you for a blessed 4½ years of service. Much appreciated.

Rating:

5.0

Staff was very helpful and friendly

Rating:

4.0

I did the ride share thing and brought a couple trailers down for a refund of $725. The person at trailer pick up was awesome, the person on text was awesome (except the refund hasn’t hit yet😏). And one of two people were awesome at the drop off!

Rating:

5.0

I had no problems with my storage from access to payment's! The staff is super efficient and actually extremely helpful with courtesy and empathy willing to find solutions to fit your needs!

Rating:

5.0

Having uhaul as our storage for all these years has been nothing but a pleasure there were times we could of used later access but other than that amazing experience we wouldn't move out of we didn't move to a new area. We always recommend friends and family to Uhaul storage

Rating:

5.0

Very helpful staff: clear directions, information, and suggestions. Timely notices about rent increase and due date.

Rating:

5.0

Easy check in/out process. Really helpful to be able to do tasks online.

Rating:

4.0

Great experience

Rating:

1.0

I got to the facility around 7 pm to move my stuff into the storage unit, but was told the facility is closed. I told the employee, that the Uhaul app said they closed at 10 pm, he stated that it was incorrect. We had to leave with the uhaul truck and inconveniently move the stuff into the storage unit the next morning, and also the truck in.

Rating:

5.0

The units were very nice and the staff was very professional

Rating:

5.0

Very friendly and helpful.

Rating:

5.0

Great, very convenient & the staff was very professional & informative. The facility was clean and nearby. Happy with my overall experience will recommend & made the whole moving process much easier !

Rating:

5.0

I really love it!! How easy and fast was the process

Rating:

5.0

Everybody was very professional.

Rating:

3.0

The unit a inferior unit and didn't specify that. I never put anything in the storage.

Rating:

2.0

Access Hours are only available during office hours, which was really inconvenient as it was the reason to choose the storage unit in the first place. Customer service from a certain employee was poor as they were condescending and didn’t help me at all. The manager here was kind and understanding and helped me get the storage size I needed even with limited availability.

Rating:

1.0

In August 2018 when i first got the storage room no problem payment on time even doing covid pay my bill on time in 2021 that's when it started to get crazy didn't want my niece to hav access to the storage room she been on my list of proof authorization to go in there and they still wouldn't let her go in there at the beginning I told them I get my disability money on the 3rd of every month and I can come in on the 4th of every month and pay it no problem from August excuse me September 2018 come forward all of a sudden when my niece started paying the bill that's when problems started happening U-Haul went back on their word but it's good she said she took everything out and closed account so I don't have to worry about helping her pay the bill no more and whenever use U-Haul ever again I'll find another company if I ever need a service like that ever again and I wish I can give you a bad rating

Rating:

3.0

My storage was way in the back with no doors to access. $80 a month was a little too high for the size storage I had but other than that it was ok

Rating:

5.0

Just wish we were able to stay later to get stuff because people with off work hours is hard

Rating:

5.0

I truly enjoyed the service and Megan was very very nice and very helpful to me thanks Megan

Rating:

1.0

Uni1912 was stolen 2 times and unit 0151 was also stolen from these people! Unit# 0151 I paid a monthly payment of $181.90 plus $14 of the insurance Unit#1912 I paid $141.90 plus $14 of the insurance! No trust this company anymore

Rating:

5.0

The women at the front desk was very pleasant and was more than helpful and Courteous. 5 out of 5 service

Rating:

5.0

To expensive to rent

Rating:

4.0

The staff is very understanding!

Rating:

5.0

Everyone there is so nice, respectful and helpful. It’s very clean and they have packing materials and have lots of rental storage and truck options. The only reason I only gave storage times a lower score was because if you’re there before closing and you’re ready to leave the guys come around and they want you out.

Rating:

5.0

They should be able to come to store after hrs if office operations