Customer Reviews for U-Haul Moving & Storage of Moreno Valley

7,106 reviews

23730 Sunnymead Bl   Moreno Valley, CA 92553
(Btwn Heacock & Graham)

(951) 247-0847

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm

Services at this Location:

Contact Us

(951) 247-0847

23730 Sunnymead Bl
Moreno Valley, CA 92553
(Btwn Heacock & Graham)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Friendly and professional. Thank you for a smooth transaction.

JAMES M. 
Rating:
5.0

Very fast n easy to get my truck.

Glenn H. 
Rating:
5.0

Customer did not leave a comment.

Carlos P. 
Rating:
5.0

Customer did not leave a comment.

Sandra S.  |  First Impressions 
Rating:
5.0

Great service

GONZALO A. 
Rating:
5.0

Great place. Judy is awesome!

Sean S. 
Rating:
1.0

Takes too long to get a rental

Dylan M. 
Rating:
5.0

Have a drop off area designated with a return employee. Then I would give you 6 stars ⭐️

Edward A. 
Rating:
5.0

Customer did not leave a comment.

Fernando J. 
Rating:
4.0

Customer did not leave a comment.

RODERICK G. 
Rating:
5.0

Keep up the good work.

Ontoine L. 
Rating:
5.0

Customer did not leave a comment.

ROBERT E. 
Rating:
5.0

Judy I believe was the owner was exceptional! Her willingness to help went far beyond and above and was compassionate as well during a very difficult time" preparations for a funeral at the last minute that needed to be transported" I and My family are beyond grateful for the services provided and the exemplary service provided from Judy and U-Haul. Thank you

Tracy G. 
Rating:
3.0

My truck won't start after I loaded it and I had to wait 2 and a half hours before the right person came out and got it started

Shatira S. 
Rating:
5.0

Customer did not leave a comment.

Dale H. 
Rating:
5.0

Nothing. This the Uhaul office has great service, and rentals.

Alfred M. 
Rating:
5.0

Customer did not leave a comment.

VINCENT T. 
Rating:
5.0

Customer did not leave a comment.

maria B. 
Rating:
1.0

Terrible experience. You made me drive 10 miles to pick up trailer with a dirty truck exterior and you broken websire did not allow uploading pictures. Then Upon confirmation of the return I got a phone call to changed location and I had to drive another 10 miles and pay for extra gas myself. Up on return I was chaged $21+ for extra mileage I had to pay at night being dead tired I had no option to release the vehicle at night. I was told by your representative on a recorded line would not be charged and will be added to my package. Horrible experience and I am going after my money. Ypu wasted my time in LA traffic by changing the return location. Call me back asap for refund.

Mohammad K. 
Rating:
5.0

Customer did not leave a comment.

RENA S. 
Rating:
4.0

When you return equipment after hours web site should be easier to navigate

NANCY R. 
Rating:
5.0

Customer did not leave a comment.

STEVEN M. 
Rating:
5.0

Customer did not leave a comment.

Jose L. 
Rating:
1.0

I sent an email to your corporate office

lisa M. 
Rating:
5.0

The entire experience was good. James at the counter and the guys in the back are examples of what great customer service is.

JAMES B. 
Rating:
5.0

Customer did not leave a comment.

Rodney D. 
Rating:
5.0

Very nice young man at this location

JEHAD E. 
Rating:
5.0

Customer did not leave a comment.

Sherry N. 
Rating:
5.0

Customer did not leave a comment.

Rita B.  |  Overall Experience 
Rating:
5.0

Quick and easy service. Excellent

Claudette H. 
Rating:
5.0

Great customer service!!!😎

Julio B. 
Rating:
5.0

Do not change anything!

Brian P. 
Rating:
5.0

Customer did not leave a comment.

John Y. 
Rating:
5.0

Customer did not leave a comment.

Kenton T. 
Rating:
5.0

Customer did not leave a comment.

Robert W. 
Rating:
5.0

The trailer should have been swept out prior to renting,

Paul N. 
Rating:
5.0

Customer did not leave a comment.

William W. 
Rating:
1.0

Dee Dee, I believe is the owner and or manager is very rude to the customers. I luckily did not have to work with her, but while in the location and watching how she treats the customers and the employees were hard to witness. I have a business and I do not understand how she continues to have customers and or employees stay with her.

Stephen F. 
Rating:
5.0

Excellent consumer service

ANTHONA W. 
Rating:
5.0

Customer did not leave a comment.

VICTOR S. 
Rating:
5.0

Customer did not leave a comment.

Vaschar M. 
Rating:
5.0

Customer did not leave a comment.

REBECKA N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nicole S. 
Rating:
3.0

Improve your app... its not working correctly

Peter W. 
Rating:
5.0

They were very helpful

Carlos A. 
Rating:
5.0

Customer did not leave a comment.

Dale H. 
Rating:
1.0

Good people but U-Haul sucks been here for over and hour trying to drop my keys off after hours but no where to drop them off I honestly don't believe I will use uhaul again if it's this hard to drop off a track

Jalael L. 
Rating:
2.0

Wouldn't allow me to use a car hauler with any of their box trucks. The 26' truck had no gas. I reserved 2 Dolly's and they were not in the truck. I had to go back to get them. Half of the service reps look right at you and don't speak.

Demesha J. 
Rating:
4.0

Customer did not leave a comment.

James D. 
Rating:
1.0

Bad service in the office

Margarita L. 
Rating:
5.0

Customer did not leave a comment.

Sean N. 
Rating:
3.0

The wait time for signing the contract in the office is excellent, but the wait time for getting the key is below average. I have waited for 20 minutes long and the truck that I have reserved is already in the parking. I assumed that no wait is necessary since I did everything online. Needs a lot of improvement in this section of service.

Elmer F. 
Rating:
5.0

Customer did not leave a comment.

RHONDA R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Gerald B. 
Rating:
5.0

return was fast and easy. great customer service

Isabel R. 
Rating:
5.0

Customer did not leave a comment.

Jason E. 
Rating:
5.0

Customer did not leave a comment.

Toni G. 
Rating:
4.0

Customer service for both drop off and pick up was great, fast and efficient, It helped make the process easy in a stressful situation! The most time consuming thing was inspecting the vehicle and reporting ALL the damage that wasn't showed in the pictures before we left the property. The inside and outside was filthy could barley see out of the side mirrors. Another thing was the uhal wasn't at the half tank of gas when we left the property (peragreement) however us having to fill it to where it started was nice so I didn't feel like we lost any money there. Overall service made this place worth the money!

Amanda L. 
Rating:
5.0

Had an appointment for a hitch install. I arrived early and was assisted promptly. The hitch for my truck was not available. The installer Alexander went to another uhaul facility and got the correct one with zero issues. Good job everyone at Uhaul Moreno valley.

uriel M. 
Rating:
5.0

the driving was very jerky...had to drive four hours in that condition...something not right also the ramp was not retracting...took many attempts to secure...very frustrating

Marianna S. 
Rating:
5.0

They have always been very efficient. Check in was easy.

Lee B. 
Rating:
4.0

My personal experience was very satisfying, although I only used the vehicle on a short distance. I would strongly recommend this location.

HECTOR R. 
Rating:
4.0

Customer did not leave a comment.

Edward B. 
Rating:
5.0

Customer did not leave a comment.

RAYMOND R. 
Rating:
5.0

Customer did not leave a comment.

Rasaq B. 
Rating:
5.0

Customer did not leave a comment.

Raymond C. 
Rating:
3.0

The truck had no gas and they gave said it had a quarter tank. The truck was extremely dirty and I kept, had damage throughout the truck. The brake light kept going on and ringing without the brake being on.

Brian V. 
Rating:
5.0

Nothing your associates are awesome

VELMA S. 
Rating:
5.0

Customer did not leave a comment.

Regina J. 
Rating:
5.0

Customer did not leave a comment.

Barbara B. 
Rating:
5.0

Friendly staff and fully stocked moving supplies.

Anthony R. 
Rating:
5.0

Supergood

Ahmed A. 
Rating:
5.0

Customer did not leave a comment.

Leilani G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ricky S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Sandra M. 
Rating:
5.0

Very fast and convenient!!!! Staff was easy to work with when I needed to extend my time at the last minute

Aujinae B. 
Rating:
5.0

Everything went great with the pickup. The owner was very nice and helpful. We love that a fillet and lock was included with the rental.

Sharon M. 
Rating:
5.0

Customer did not leave a comment.

James C. 
Rating:
4.0

Customer did not leave a comment.

Dan W. 
Rating:
5.0

Customer did not leave a comment.

Baltazar G. 
Rating:
1.0

Customer did not leave a comment.

Marissa C. 
Rating:
3.0

It takes entirely to long at the counter. I understand we all have to wait but the wait time at the counter at this location is horrible

CHAUNCEY DEON R. 
Rating:
1.0

Staff is rude bad customer service everyone seems have attitude and dislikes there job.

JONATHAN Y. 
Rating:
2.0

I signed up and did the entire purchase online so I didn't have to stand in a ridiculously long line. When I arrived and checked in online I was called by the manager to come in and check in at the counter!! Added 45 minutes to my day waiting in line. Why even offer online when you still have to stand at the counter

Edward K. 
Rating:
5.0

Customer did not leave a comment.

Kristian D. 
Rating:
5.0

Customer did not leave a comment.

lynn G. 
Rating:
5.0

Customer service was outstanding, the wait wasn't long and they had everything I needed..All though I moved out of the area, If needed I will be using there service again..I highly recommend them.

Jonine E. 
Rating:
4.0

Very friendly and helpful

JO ANN LEE S. 
Rating:
5.0

Customer did not leave a comment.

Melissa S. 
Rating:
5.0

My experience with Uhaul was above and beyond. From Judy's help when I arrived to pick up the truck, to the way the staff executed the pickup and drop to the cleanliness of the truck- was excellent. I had to extend my drop off date as well and Richard at the call center was so helpful and friendly. Thanks for making this a smooth and great experience!

Hillary F. 
Rating:
4.0

The return is slow. Nobody is ever outside. So i end up doing it myself.

Eneka D. 
Rating:
5.0

Customer did not leave a comment.

KENNETH R. 
Rating:
5.0

Nothing The service and professionalism I received was excellent . I was treated with the upmost respect and was extremely taking care of the day of my visit and when I returned the tow dolly thank you so much

Mario A. 
Rating:
4.0

Customer did not leave a comment.

Lynem F. 
Rating:
5.0

Dee Dee was all business, but pleasant and professional. I appreciated that. Automated phone system is frustrating, as getting a hold of a real person took more work than renting a vehicle or trailer. Ridiculous.

Erik H. 
Rating:
5.0

Customer did not leave a comment.

Jose Z. 
Rating:
5.0

Customer did not leave a comment.

JORDAN J. 
Rating:
4.0

Not falsely advertise truck size. If it says it would fit a 2bedroom apartment, I should expect to fit a 2bedroom apartment. Especially if I didn't have a dining set, bedroom furniture or a full second bedroom.

Domeiqua S. 
Rating:
5.0

Customer did not leave a comment.

Humberto M. 
Rating:
5.0

Customer did not leave a comment.

Andrea S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHELLY R. 
Rating:
5.0

My experience was the best!

Monica P. 
Rating:
5.0

Customer did not leave a comment.

Patrick G. 
Rating:
5.0

Customer did not leave a comment.

Sandra R. 
Rating:
5.0

Customer did not leave a comment.

Wassim G. 
Rating:
5.0

Customer did not leave a comment.

David J. 
Rating:
5.0

Customer did not leave a comment.

Gerardo G. 
Rating:
4.0

Customer did not leave a comment.

Roberta J.  |  First Impressions 
Rating:
5.0

Clean and friendly staff!

Kenia M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sergio I.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patricia B.  |  First Impressions 
Rating:
4.0

Some uhauls have an area for unwanted items or disposal items.

Sharon S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

David P.  |  Overall Experience 
Rating:
1.0

They did not treat me well and charged me for every little thing. I will never go there or recommend your service to anyone.

Roger M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carmella A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Steven M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KRISTINA V.  |  Overall Experience 
Rating:
5.0

Storage area is well maintained and clean. Staff was always very courteous, helpful, and responded immediately to every need and request. Great storage choice!

ARNOLD M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JESSE P.  |  First Impressions 
Rating:
4.0

Closing access to your storage unit at 7:00pm is too early.

Andrea S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kimberly V.  |  First Impressions 
Rating:
5.0

Everything when smoothly everyone was helpful and friendly. Great job.

Oliver T.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

CULLEN F.  |  Overall Experience 
Rating:
5.0

Thank you for everything 😊

candace r.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DESHAUN J.  |  First Impressions 
Rating:
5.0

The owner (per name tag) was super helpful and extremely nice

LORELYN L.  |  First Impressions 
Rating:
2.0

Unit I reserved over the phone was not a climate control unit when I got there. Luckily I only need it for a month.

Paige M.  |  First Impressions 
Rating:
5.0

Thank you I appreciate your help

Alisa T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brianna C.  |  First Impressions 
Rating:
5.0

MANAGEMENT OF THE FACILITIES ARE GREAT

edward s.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Daniela S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

GLENN M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Ricky S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Illana W.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Candice D.  |  Overall Experience 
Rating:
3.0

High rates for storage rooms. Higher then anyone else.

Terrell C.  |  Overall Experience 
Rating:
4.0

I like the unit being indoor for climate control purposes.

Phillip K.  |  First Impressions 
Rating:
5.0

Judy was great thank you for the help.

Aaron B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kenneth M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alberto L.  |  Overall Experience 
Rating:
1.0

This is absolute worst experience I’ve had with a moving/storage company. The staff specifically ridiculed my fiancé’s payment method during a national pandemic while the storage manager giggled beside her. My fiancé called the corporate number and filed a report but nothing ever became of it and there was no follow up. Afterwards, we still received harassing phone calls from unprofessional staff. I will never deal with this company again after how my fiancé and I were treated. I’d rather lose all my items in storage, than deal with unprofessional staff, uncaring management, & bad business practices. This behavior for a business can never be acceptable and I will advise anyone who will listen against using your company.

JOVAN W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SYLVIA V.  |  Overall Experience 
Rating:
5.0

Have rented trucks from Judy for years, always a pleasure!

PAULA L.  |  First Impressions 
Rating:
5.0

Patty Moore was extremely helpful! Thank you 🙏

valerie h.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shaterria G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Selina G.  |  First Impressions 
Rating:
5.0

When I used my card to have the big door to open it didn't work had to fit in a regular door to enter with my belongings made things take a little longer then it should.

TINA P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stephanie N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Areona C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Latisha B.  |  First Impressions 
Rating:
3.0

Only one worker behind the counter, long line, workers there but not enough workers behind the counter. The man was rushing to get finish tobhelpbthe next person that I felt bad keeping him, that I forgot to get boxes

Victoria C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

william p.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Helen B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Steve H.  |  First Impressions 
Rating:
5.0

Kind, courteous, and professional.

Martin E.  |  First Impressions 
Rating:
5.0

Very customer service keep up the great job

George J.  |  First Impressions 
Rating:
4.0

Staff excellent, computers SUCK. Staff unable to complete registration which required me to return the next day to sign paperwork. Need to read alerts in vehicles, mine said "Oil change immediately".

LINDA C.  |  First Impressions 
Rating:
5.0

This was a very pleasant experience, I was able to rent a storage space quickly, purchase things to help my move, salespeople were knowledgeable, friendly & I would tell friends to use U HALL.

MAJORIE T.  |  First Impressions 
Rating:
5.0

Josie was great! So helpful and friendly :)

Tricia B.  |  Reservation 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage Icon
    Self-Storage

    We have the most coverage in North America!

  • U-Box Container Icon
    U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitch Icon
    Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Propane Icon
    Propane

    Propane service delivered straight to your door!

Back
To Top