Customer Reviews for U-Haul Moving & Storage of Moreno Valley

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Moreno Valley

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Rosana G. on

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The employees at my pickup and drop off locations were friendly and helpful. Answered all my questions and greeted me with a smile. And at both times they were busy. Thank you for the great experience and will be using you again!

Edward M. on

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All good

delia L. on

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I had a reservation this morning at 7:15 AM I did not leave the location with the U-Haul until 8:45 AM. They were not organized and the process took way too long to get a truck and the service was not very great.

ANGELYN G. on

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May I suggest a check in process for reservations only so we don’t have to wait in the same line as other customers. Also two separate lines for return and pick up of trucks.

Wayne W. on

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Lady that assisted me waived a fee and was very accommodating. Excellent employee. Works the desk. 40ish. Black and grey hair in pony tail.

Alisia C. on

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Benjamin M. on

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Linda G. on

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Overall the experience was great and painless. Josie at the front desk was very nice and helpful.

paula P. on

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Deanna C. on

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We appreciated the professional way our pickup and drop off was handled, right on time and the equipment was as we ordered. Thank you.

Lilibeth G. on

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Vernon C. on

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all was very good and the employees were very helpful

Sharon H. on

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This was a much better experience than the uhaul custom hitch on Alabama in Redlands. What they quoted is what I paid and I was told it could take 5 hours but it was done in 2 1/2. Pleasantly surprised.

Shelita D. on

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Even though there were a few customers ahead of me the wait was not long at all. I dont see anything that need improvements. Great clean well organized store.

Jose C. on

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Cashiers not friendly. Waited over 30 mins.

Shelly C. on

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Michael H. on

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We'll maintained and great staff

Malvern D. on

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We were double charged for the insurance, I agreed to the 14.00 and was charged 28.00. Also we were about 15 minutes late turning in the truck and we were charged for an other day. So in all we were charged an extra 45.00.

Wesley H. on

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Everyone was great!

Sharon C. on

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Lorenzo D. on

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LORETTA D. on

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These owners are AWESOME. The 2 trucks i had to choose from were both dirty. The owners of this business made it right by reimbursing my money paid to return my rental with a fresh full-service wash. I highly recommend their professionalism.

Mary E. on

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Personal attention. Timely service.

Pierre C. on

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Somehow once a year keep track of loyalty customers,and give out say $10.00 off your next rental you can mail out these coupons or email loyalty customers.

Enrique J. on

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Richard S. on

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Everyone was friendly and helpful

libier l. on

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Great service

Teresa A. on

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Bonnie M. on

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Employees are always amazing. Thank you Judy

William H. on

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Better workers in yard and customer service i wll do buisniess eske where

Irene M. on

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Thank you so much for all the help!!!! Your employees were great!!!

william B. on

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Nothing needed to add at this time.

Aaron P. on

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Very happy thank u

Jay J. on

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Everyone and the equipment worked out well.

Sherry W. on

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Staff was very helpful and friendly. Service in a timely manner. Overall good experience.

KELLY T. on

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I had my belongings in storage for almost five years at Uhaul. Any time I visited the facility, it was always super clean - no dust and ZERO bugs. Great, friendly, helpful staff!

RITA D. on

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I am always treated very well at this location. The manager, Judy, has hired wonderful employees. I only deal with the people who have been the ones I started with since September 2018.

Melissa A. on

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Great!

maxine p. on

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It was a pleasure to work with Judy. She took care of every detail to help us get the best storage unit for our needs.

OSTILIO V. on

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I canceled for the politics or regulations to U-Haul have to the customers is not so good pushing me to pay another company to cut my padlock is ridiculous I'm no happy with the politics

RALPH S. on

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Just couldn't afford $55 for a 5x5 closet.

Angie H. on

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All staffs were kind & very professional. So efficient & the facility were always clean & secure. We’ve rented storage unit for last 2 years & really appreciated for the excellent service.

OSWALD S. on

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Thanks

Joleen R. on

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Great service. Quick transfer from another facility.

cynthia a. on

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This was my second time using this facility in Moreno Valley. I have to say Judy is the best at what she does. Her and her staff get things done and make sure their customers are taken care of!

LINDA C. on

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Staff excellent, computers SUCK. Staff unable to complete registration which required me to return the next day to sign paperwork. Need to read alerts in vehicles, mine said "Oil change immediately".

BEATRICE W. on

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I had storage units at this location for 5 years ...due to illness...the staff was awesome with communication regarding my account and helping me through the entire ordeal. Very respectful profession

michael a. on

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The staff was really helpful and Customer service was excellent.

Yolanda C. on

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Great customer service

Brandon C. on

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Clean modern storage facility. Great customer service.

melanie l. on

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I think it is wrong that I have to pay fees for the dumpster... Everything else is pretty acceptable. Thank you for helping me with first months rent it was very needed.

Theodore S. on

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Courteous, knowledgeable, a pleasure to do business with. Please view this as my strongest and best review

charles t. on

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Fast and efficient service very pleased

Melanie H. on

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Carlos was friendly and helpful.

AARON L. on

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Great place.

GRAHAM C. on

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Very much appreciate the facility and service provided.. thank you

joseph W. on

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The associates at the U-Haul Moving & Storage of Moreno Valley were very helpful. Our reservation done with the U-Haul call center was completed for the wrong facility. MoVal associates fixed it.

GRAHAM C. on

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It’s a pleasure doing business with the u-haul staff, a good bunch of polite professional people.. very much appreciated

JOSIE I. on

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My drama was no problem for the owner or staff they all stayed professional and worked with me on my situation Thank you for your understanding!

MAJORIE T. on

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This was a very pleasant experience, I was able to rent a storage space quickly, purchase things to help my move, salespeople were knowledgeable, friendly & I would tell friends to use U HALL.

joseph W. on

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Carlos at the U-Haul Moreno Valley location was able to get my return spot changed and get me a storage room. He was quick and easy to deal with. Very nice and fast service. Thanks, Joe

Timothy M. on

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Judy, Carlos and Dee Dee at Moreno Valley Uhaul were most helpful and efficient. The Eastbridge NJ team were most efficient with the original reservation and delivery. Highly recommend Ubox system.

MONIQUE L. on

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I absolutely love Ms. Judy and her staff. 5 year Cus.They were always courteous. They all presented as neat and well groomed and were readily available to help with whatever need I had. Thank U Team

Bunnavy M. on

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Great customer service! Employee are always super nice and helpful! This facility is always clean and one the the best uhaul I trust.

John M. on

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The folks at U-Haul were gracious and helpful. Thank you.

JOHNNY S. on

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Barbara was very pleasant and professional. Greatly appreciated everything she worked with me on (even through a system failure). Thank you for your great service!

lisa s. on

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Going to court got assault

STEVEN O. on

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The manager Judy was always helpful and exceedingly pleasant to deal with.

fidencio g. on

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First time there and was pleased.. with the service .

PATRICK R. on

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N/a

NATASHA H. on

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Didn't have what I was looking for.

peggy f. on

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Everything was handled professionally from the beginning of the transaction reserving the truck to turning in the keys. Highly recommend using this facility.

ANTHONY S. on

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Great service.

WILLIAM C. on

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Facility and staff are GREAT. The one HUGE problem is that there's not enough staff, so you can be guaranteed to wait in line every time you need counter service.

ALBERT R. on

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Thanks for your help I really appreciate it

Tricia B. on

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Josie was great! So helpful and friendly :)

Michael N. on

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Satisfactory

RITA D. on

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My family and I are extremely happy with the way things have turned out.everyone of us was calling the office or call center before our 2k sq ft house move!your facility was phenomenal in every way.

Joe F. on

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Great place

edith w. on

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Love your employees there. They were very helpful and professional. I would definitely do business with them again in the future. Thank you guys.

MISCHA D. on

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The staff was great thanks

RACHEL G. on

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Judy is a fabulous Manager and always has s smile on her face and also she is always so very helpful when I come in to handle my storage needs👌