Patty Moore was extremely helpful! Thank you 🙏

I appreciate the phone call clear up after I got a call saying I forgot my lock on the door several days after I left the unit clean. I did not know the lock was mines. And I told the lady at the counter my husband gave the keys along with the keys to the truck we rented. Why didn’t she tell me at that point that the keys and lock were mine?

When I used my card to have the big door to open it didn't work had to fit in a regular door to enter with my belongings made things take a little longer then it should.

On the day of my pick which was after hours, my 10ft truck wasn’t prepared for self pick up. I called the agent then she referred to me a different location 30 mins away. However, the new location for pick up was closed also. I drove from San Diego to Redlands only to know that my truck was not prepared and have to stay overnight for next day pick up. Totally disappointed with the service and the waste of time.

Only one worker behind the counter, long line, workers there but not enough workers behind the counter. The man was rushing to get finish tobhelpbthe next person that I felt bad keeping him, that I forgot to get boxes

There was roaches and the central air did not help keep my stuff in temperature

I found all the staff very helpful and eager to serve with a smile.

Thank you for being quick and super helpful. Wish you the best!

Storage clean

It would have been excellent except that I had paid thru sept 27 and was not refunded any pro rate for leaving early. In these times that is not right.

The hours listed for access to the storage was not the same. This may be due to COVID.