Customer Reviews for U-Haul Moving & Storage of Moreno Valley

7,208 reviews

23730 Sunnymead Bl   Moreno Valley, CA 92553
(Btwn Heacock & Graham)

(951) 247-0847

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(951) 247-0847

23730 Sunnymead Bl
Moreno Valley, CA 92553
(Btwn Heacock & Graham)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

JUAN A. 
Rating:
5.0

Everything was great...

Lillian O. 
Rating:
5.0

Customer did not leave a comment.

Bobby W. 
Rating:
3.0

This facility is a very nice and well maintained one. At first we had a 10 by 10 reserved and that wasn't available. We had to pay a bit extra for a 10 by 15, which wasn't ideal, but was still a good unit. I would recommend uhaul for storage simply on the basis of security.

Phillip K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gloria R. 
Rating:
5.0

Keep Judy as the manager or make her a general manager. She is amazing at customer service.

Kevin B. 
Rating:
5.0

Judy is the best

FRENSHAKERNAY H.  |  Overall Experience 
Rating:
4.0

Tank was empty when we took it. But we returned with above 1/4 gas.

Bancy K. 
Rating:
5.0

I don't think there's nothing u can improve everything was good I rented a dolly for 6 hours I call to let them know it was going to take me 11/2 hours more and it was ok once I return it I was waiting to see how much more I needed to pay but I didn't have to

Juan A. 
Rating:
5.0

Customer did not leave a comment.

Edgar R. 
Rating:
5.0

Customer did not leave a comment.

Daryll A. 
Rating:
5.0

The Facility and Management was excellent. I had two storage units to fill my needs.the rest room was always clean. AND I always commented how clean it was.

edward s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Irma F. 
Rating:
5.0

Customer did not leave a comment.

Emmanuel N. 
Rating:
4.0

The access hours are a bit short extended hours or even extended on pay

Karina F.  |  First Impressions 
Rating:
4.0

It was very nice and polite people yes I would recommend friends to that local U-Haul very nice folks appreciate them

Harry M. 
Rating:
5.0

Thank You!!

Rebecca J. 
Rating:
5.0

Staff were friendly and accommodating very inviting Convenient in the way the facility was set up plenty of parking I will definitely make this my number one place for U-Haul

STEVEN D. 
Rating:
5.0

Customer did not leave a comment.

Derrick P. 
Rating:
5.0

La atención que le dan al cliente es muy excelente y recomendaría mis amigos familiares y les daría la dirección de la localidad muchas gracias por estar allí gracias especial Judy Thank You

Juan R. 
Rating:
5.0

Great service.

Martha M. 
Rating:
5.0

Customer did not leave a comment.

Alexandria L. 
Rating:
5.0

Customer did not leave a comment.

Antonio M. 
Rating:
2.0

Vehicle smelt like arm pit, dust on the seats. Waited 10 mins at the check in lane, after parking the truck a worker came out and asked me to pull the truck up, I told him I was already waiting there. The guy made a point he went out of his way to check in the truck from the parking spot.

Rosemarie V. 
Rating:
5.0

Customer did not leave a comment.

Sanford H. 
Rating:
5.0

Customer did not leave a comment.

Angel C. 
Rating:
5.0

Everyone and everything was great, thank you for your customer service.

Karla D. 
Rating:
5.0

Customer did not leave a comment.

Andrea M. 
Rating:
5.0

Customer did not leave a comment.

DENISE C. 
Rating:
5.0

Customer did not leave a comment.

Johana O. 
Rating:
5.0

Customer did not leave a comment.

CLINTON D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bobby L. 
Rating:
5.0

Customer did not leave a comment.

Michelle C. 
Rating:
5.0

Customer did not leave a comment.

Angel C. 
Rating:
5.0

Customer did not leave a comment.

TAMARA F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Olivia L. 
Rating:
5.0

Customer did not leave a comment.

INEZ C. 
Rating:
5.0

Customer did not leave a comment.

Maria C. 
Rating:
5.0

Customer did not leave a comment.

Jose C. 
Rating:
5.0

Customer did not leave a comment.

Unique B. 
Rating:
5.0

Worked fine and the personel were great!

William S. 
Rating:
5.0

Customer did not leave a comment.

Farah F. 
Rating:
5.0

Customer did not leave a comment.

Edward T. 
Rating:
5.0

Customer did not leave a comment.

Kevin G. 
Rating:
5.0

The 3 guys out in the yard deserve a raise! Really nice.

JEREMY F. 
Rating:
5.0

Customer did not leave a comment.

Ana C. 
Rating:
4.0

Customer did not leave a comment.

Edgar S. 
Rating:
5.0

Our unit was ready on arrival and there were plenty of staff to get us through the process of unloading and storing. I highly recommend!

Susan M.  |  First Impressions 
Rating:
5.0

Awesome customer service. The were quick. Just one thing make sure to book a trailer in advance this will make the process faster

Arslan Z. 
Rating:
5.0

Customer did not leave a comment.

Susan M. 
Rating:
5.0

Customer did not leave a comment.

CHAVEZ B. 
Rating:
4.0

Customer did not leave a comment.

Noah W. 
Rating:
5.0

Judy was great!!

Vincent H. 
Rating:
5.0

Customer did not leave a comment.

arturo M. 
Rating:
5.0

Great Customer Service.. Thank You U-Haul

Glorietta C. 
Rating:
5.0

Great place to store your everything..

HOSEA W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

sonya G. 
Rating:
5.0

It that good place all the employees very friendly

Mario P. 
Rating:
3.0

Customer did not leave a comment.

MARCUS H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Raul C. 
Rating:
5.0

Customer did not leave a comment.

Maria L. 
Rating:
5.0

All great. Thank you

Paul S. 
Rating:
5.0

Customer did not leave a comment.

Markku J. 
Rating:
5.0

Judy, the General Manager was wonderful. Both pleasant and professional. She really took a lot of stress off of me. She answered all of my questions and even made recommendations which made the experience much more comfortable. Will definitely recommend to family and friends.

RUSSELL G. 
Rating:
1.0

Alexander tello could definitely use some customer service training or be put in a position that is not customer facing. Very very rude, did not explain anything. Will not return to this location due to his service.

Angel M. 
Rating:
5.0

Great experience. Staff was very helpful.

LESLEYANNE B. 
Rating:
1.0

The guy that installed the trailer did a terrible job. He was extremely rude and seemed very mad that he was sent to help. He dropped the trailer super hard that scared my child inside my truck. After he was done installing he drove off really fast in one of the rental trucks. He seems very mad at what he's doing and he's scaring people. Again he dropped the trailer on my truck super hard and I don't appreciate that as I take care of my things. Last time I rented a trailer at this location the young man was really helpful and patient. If I see this guy again I'm not renting again.

Joseph N. 
Rating:
5.0

Customer did not leave a comment.

Rebecca O. 
Rating:
5.0

Customer did not leave a comment.

Jamie V. 
Rating:
2.0

Sanitize the truck clean the truck one of your employers didn't want to do the job when I return the truck he told me how to reverse it park it with attitude

Abigail P. 
Rating:
1.0

My appointment time was 8-00am and I was checked in at 9-05 am. The worst U-Haul truck I ever drove. Updated driving seat condition to the person at the time of returning of unit.

Irfan A. 
Rating:
5.0

Our belongings were safe and clean, unit was never broken into and to our knowledge there were no issues with critters getting into our unit. Friendly staff and very helpful. Thank you.

SHARON W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Joseph L. 
Rating:
5.0

Customer did not leave a comment.

Daniel R. 
Rating:
5.0

Customer did not leave a comment.

Frank C. 
Rating:
5.0

N/A

RASAQ B. 
Rating:
5.0

Customer did not leave a comment.

ALEJANDRO M. 
Rating:
5.0

The professionals at this Sunnymead Blvd. location, are tops!

LAMAR F. 
Rating:
5.0

The service was perfect and the site was large and easy to navigate. The 6 x 12 trailer met our needs and traveled very well. We wish there was a way to lock the trailer to the hitch during hotel stays and lock the trailer when disconnected. Other than that., we are very happy with Uhaul.

Edward M. 
Rating:
5.0

Customer did not leave a comment.

Jorge Z. 
Rating:
3.0

The trailer does not have a tongue jack, spare tire or ramp. On the last day that we were using the trailer, it had a blowout. It took almost 2 1/2 hours for somebody to come out and fix it. If it had a spare tire, I would've changed it in 10 minutes and been back on the road. We were in a very dicey neighborhood and it was not safe. I felt like I could not drive on because of the blown tire. You need to look into some of these things.

William M. 
Rating:
4.0

Customer did not leave a comment.

ERIC T. 
Rating:
4.0

Customer did not leave a comment.

JAMES S. 
Rating:
5.0

Customer did not leave a comment.

Jaimina C. 
Rating:
3.0

explain the vehicle u are renting, special controls etc

John D. 
Rating:
5.0

Customer did not leave a comment.

ARIES S. 
Rating:
5.0

My service in Moreno Valley, was fast, friendly and efficient.

BRANDI S. 
Rating:
4.0

Estimate and actual charges not close. Originally shocked by final bill, but realize in this day of "Fees" I should have expected it. Last minute need for truck did not allow me to utilize other options. Next time I will definitely seek other rental options.

DAVID D. 
Rating:
5.0

Customer did not leave a comment.

Syed J. 
Rating:
5.0

Customer did not leave a comment.

Brian L. 
Rating:
5.0

Customer did not leave a comment.

Carlos N. 
Rating:
2.0

I never received a receipt via the delivery method I requested. Now I see two inaccurate charges on my credit card. I need answers.

Carlos H. 
Rating:
5.0

Excellent service, very helpful and made the move best possible. Thank you to the U-Haul staff

Bryan G. 
Rating:
5.0

Can't think of anything. I accidentally booked for the wrong day and they fixed it. Both yard men were attentive and friendly. Overall excellent experience. Thank you.

Robert C. 
Rating:
5.0

Nothing at this moment

Mireya V. 
Rating:
5.0

Easy and everyone was friendly.

MARK P. 
Rating:
5.0

The entire staff seems attentive, work as a team and are consistent with the policy details with us customers.

LAMAR F. 
Rating:
5.0

Customer did not leave a comment.

Kevin O. 
Rating:
5.0

Customer did not leave a comment.

RYAN C. 
Rating:
4.0

The employee that helped return our truck was very unprofessional. We stated we wanted to take a picture of our ending mileage for our benefit and he became argumentative and kept asking us why. At first he did not want to give us the key back to take a picture of the odometer, after sternly stating it was for our own record he reluctantly allowed us and again kept repeating that he was recording it for us. Very unprofessional.

Peter T. 
Rating:
5.0

You charge people $15 to return clean but your workers don't clean them out

Michael C. 
Rating:
2.0

I was there at 7:00am Judy was and the helper. But there was a girl that walk in with a real bad attitude towards been there at work . She was the one that had to help me white girl blue eyes around her 30s

Jaime A. 
Rating:
5.0

Friendly and professional. Thank you for a smooth transaction.

JAMES M. 
Rating:
5.0

Very fast n easy to get my truck.

Glenn H. 
Rating:
5.0

Customer did not leave a comment.

Carlos P. 
Rating:
5.0

Customer did not leave a comment.

Sandra S.  |  First Impressions 
Rating:
5.0

Great service

GONZALO A. 
Rating:
5.0

Great place. Judy is awesome!

Sean S. 
Rating:
1.0

Takes too long to get a rental

Dylan M. 
Rating:
5.0

Have a drop off area designated with a return employee. Then I would give you 6 stars ⭐️

Edward A. 
Rating:
5.0

Customer did not leave a comment.

Fernando J. 
Rating:
5.0

Customer did not leave a comment.

Rita B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

REBECKA N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RHONDA R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Leilani G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ricky S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andrea S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Roberta J.  |  First Impressions 
Rating:
5.0

Clean and friendly staff!

Kenia M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Patricia B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

JESSE P.  |  First Impressions 
Rating:
4.0

Closing access to your storage unit at 7:00pm is too early.

Andrea S.  |  First Impressions 
Rating:
5.0

Everything when smoothly everyone was helpful and friendly. Great job.

Oliver T.  |  First Impressions 
Rating:
5.0

The owner (per name tag) was super helpful and extremely nice

LORELYN L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brianna C.  |  First Impressions 
Rating:
5.0

MANAGEMENT OF THE FACILITIES ARE GREAT

edward s.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Daniela S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Ricky S.  |  First Impressions 
Rating:
4.0

I like the unit being indoor for climate control purposes.

Phillip K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shaterria G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Selina G.  |  First Impressions 
Rating:
5.0

When I used my card to have the big door to open it didn't work had to fit in a regular door to enter with my belongings made things take a little longer then it should.

TINA P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stephanie N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Areona C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Latisha B.  |  First Impressions 
Rating:
3.0

Only one worker behind the counter, long line, workers there but not enough workers behind the counter. The man was rushing to get finish tobhelpbthe next person that I felt bad keeping him, that I forgot to get boxes

Victoria C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

william p.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Helen B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Steve H.  |  First Impressions 
Rating:
5.0

Kind, courteous, and professional.

Martin E.  |  First Impressions 
Rating:
5.0

Very customer service keep up the great job

George J.  |  First Impressions 
Rating:
4.0

Staff excellent, computers SUCK. Staff unable to complete registration which required me to return the next day to sign paperwork. Need to read alerts in vehicles, mine said "Oil change immediately".

LINDA C.  |  First Impressions 
Rating:
5.0

This was a very pleasant experience, I was able to rent a storage space quickly, purchase things to help my move, salespeople were knowledgeable, friendly & I would tell friends to use U HALL.

MAJORIE T.  |  First Impressions 
Rating:
5.0

Josie was great! So helpful and friendly :)

Tricia B.  |  Reservation 
No reviews have been submitted for this location.

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