Customer Reviews for U-Haul Moving & Storage of Moreno Valley

7,327 reviews

23730 Sunnymead Bl   Moreno Valley, CA 92553
(Btwn Heacock & Graham)

(951) 247-0847

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(951) 247-0847

23730 Sunnymead Bl
Moreno Valley, CA 92553
(Btwn Heacock & Graham)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Timothy H. 
Rating:
5.0

Customer did not leave a comment.

Carolyn G.  |  Overall Experience 
Rating:
3.0

It didn’t seem very secure, you could enter the building without a key card since the door was always unlocked. I never saw any security or employee around. As far as cleanliness, there were always spiders and spiderwebs in my unit. It seemed like they never fumigated.

dulce d.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JESUS D. 
Rating:
5.0

Customer did not leave a comment.

Dennis G. 
Rating:
5.0

Staff in store was clear and helpful as what to do when dropping off. The young man checking in the equipment was professional

gregory P. 
Rating:
5.0

Customer did not leave a comment.

santiago R. 
Rating:
5.0

Customer did not leave a comment.

Beverly V. 
Rating:
1.0

I hand you over to almighty God for judgement

David O. 
Rating:
5.0

Smooth process for pick up and drop off. Customer service reps were prompt and professional.

Brian H. 
Rating:
5.0

Thank you

Prince H. 
Rating:
3.0

Customer did not leave a comment.

Leticia P. 
Rating:
5.0

Customer did not leave a comment.

Juan S. 
Rating:
3.0

the truck was the right size BUT with 148K miles it shook with ever bump or crack ion the road. The headlights were WEAK

Robert V. 
Rating:
5.0

Customer did not leave a comment.

Sonja R. 
Rating:
5.0

No one service like U haul,fast and nice person like Dee dee,me and wife want to say. Thank you very much for your service,may God bless your businesses, we recommend U haul to every one need rental van,price is good,Thank you U haul appreciate. Micks and Mei Moreno Valley.

Micks S. 
Rating:
5.0

The employees are very nice and respectful. Pls keep up the good work. God bless.

Grace D. 
Rating:
4.0

Customer did not leave a comment.

Alex S. 
Rating:
5.0

Everything was great! Keep up tge good work!

ROBIN B. 
Rating:
5.0

Customer did not leave a comment.

RAUL B. 
Rating:
4.0

More staff. Dee dee was amazing running 3 registers because your team called in sick.

Robert A. 
Rating:
5.0

Nice people!!!

MARTIN B. 
Rating:
4.0

One of my u boxes was broken and items in my box shifted and were damaged.

BRITNEY F. 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH L. 
Rating:
3.0

Customer did not leave a comment.

Olivia T. 
Rating:
5.0

Can't think of anything that I would change. I received World Class service every time I come in.

Ely H. 
Rating:
3.0

Customer did not leave a comment.

Anastasia S. 
Rating:
5.0

worked very well, staff was very responsive and did an excellent job on short notice.

RYAN H. 
Rating:
5.0

Everything was great staff were helpful

Christopher C. 
Rating:
5.0

Customer did not leave a comment.

Frank C. 
Rating:
5.0

Customer did not leave a comment.

Wendy W. 
Rating:
5.0

Customer did not leave a comment.

Rigoberto L. 
Rating:
5.0

The manager, Judy, runs a great operation. The employees seem very happy and are quick to help customers with equipment. Most people are not repeat customers but I am and I can tell you I could not be more pleased with the service at this location.

Kevin B. 
Rating:
5.0

The staff was great and the haul went perfect.

Lawrence S. 
Rating:
4.0

Customer did not leave a comment.

ERIKA S.  |  Overall Experience 
Rating:
5.0

Thank you.

VICENTE C. 
Rating:
5.0

Customer did not leave a comment.

Haydee G.  |  Overall Experience 
Rating:
5.0

Customer Service at this location has always been great (rented several trucks now, and have a storage unit there.) In fact, today I ordered a 10' truck, not realizing it didn't have a ramp until I was a couple miles away. I planned to return it and pay for the mileage I had it, but they didn't charge for that 30 minutes I had the truck, but reversed the 1st charge and got me a bigger truck a few hours later. Even the young man who check my truck back in had a great attitude. This is now my go to rental location.

Dennis F. 
Rating:
5.0

Customer did not leave a comment.

Cynthia B.  |  Overall Experience 
Rating:
5.0

Thank you 🙏 GOD BLESS YOU

Prince H. 
Rating:
5.0

Amazing Service❤️

Rosa R. 
Rating:
5.0

Always receive great service at this location!!

Carolyn P. 
Rating:
4.0

Convenient and good customer services

Edgardo T. 
Rating:
5.0

I have experienced uhaul services in Maryland, virginia and Florida. This particular Uhaul in Moreno Valley is the best.All very friendly yet professional. I will always use Uhaul.

Kenny Z. 
Rating:
5.0

Customer did not leave a comment.

Brenda D. 
Rating:
5.0

Customer did not leave a comment.

Jess P.  |  Overall Experience 
Rating:
1.0

Lady at the counter was extremely rude when I advised of the truck not having a full tank of gas and the truck (Front bumper) looked like it was hit previously. Will be taking my business to another location.

Mayra R. 
Rating:
4.0

Personnel put the trailer on and said I was ready to got them walked away. No walk through or other info to share by the employee.

Amy T. 
Rating:
4.0

I was told my final payment fees would be adjusted. My bank doesn't show the adjustment.

Venus B. 
Rating:
5.0

Customer did not leave a comment.

Salvador B. 
Rating:
5.0

Customer did not leave a comment.

Arturo M. 
Rating:
5.0

Customer did not leave a comment.

Portia B. 
Rating:
4.0

Awkward lay out of the units, but other than that, it was a great experience.

Erika M.  |  Online Move In 
Rating:
5.0

Miss. Moore and co worker were helpful and professional as were all other employees that helped me .

Rudolph M. 
Rating:
5.0

Customer did not leave a comment.

Judith G. 
Rating:
5.0

Customer did not leave a comment.

Katara W. 
Rating:
5.0

Customer did not leave a comment.

DAWUBDER S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Layne D. 
Rating:
5.0

Very friendly staff. They let me wait for my ride at the office. Dropping off the vehicle was a bery easy experience.

FRANCISCA R. 
Rating:
5.0

Customer did not leave a comment.

Rene R. 
Rating:
5.0

Great Customer Service!!

Timothy B. 
Rating:
5.0

Customer did not leave a comment.

PAUL C. 
Rating:
1.0

For a trip that was all of 20-25 miles, U-Haul calculated it to be 38 miles. Will never use U-Haul again. Rip off based on the fact that you make your money off of the mileage.

Michelle G. 
Rating:
3.0

Have gas in viechal

Douglas B. 
Rating:
5.0

They were great, service was great . I had movers from U-Haul to both unload and load and they too were great.

Donald C. 
Rating:
5.0

The original equipment I reserved was not operating properly. Uhaul staff in Moreno Valley was gracious enough to equip me with a different trailer which was in perfect shape. I used this trailer to move furniture to Las Vegas with no problems. Thank you. Harold Frazier

Harold F. 
Rating:
4.0

Customer did not leave a comment.

Jenny W. 
Rating:
3.0

Put signs up. Front office telling me to go up there and then go left. Well no sign showing which left I need to make. Frustrated because another employee told me to turn up “that way”. So went down another spot and found out that wasn't the right place .

Danielle A. 
Rating:
5.0

Customer did not leave a comment.

George L. 
Rating:
5.0

Customer did not leave a comment.

MARIA C.  |  Overall Experience 
Rating:
5.0

Very nice. Thank you.

Raul T. 
Rating:
5.0

Customer did not leave a comment.

Robert P. 
Rating:
5.0

Customer did not leave a comment.

Martin D. 
Rating:
5.0

Everyone was helpful specially the workers setting the trailer on my Jeep in the Rain

RENE M. 
Rating:
4.0

Used a 20 ft truck. Truck drove well. It was what I expected since many people use them weekly, monthly and annually with a lot of scratches and dings. Didn't have any problems at the front desk. Their updated process was a lot quicker and better than last time I rented one (about five years ago). Just remember renting anything is a long process. So it still takes some patience, kindness and a smile to get through. The process of the customer having to check the truck thoroughly for any new damage (with no X) I found odd…easy but odd. But maybe it's due to dishonest people therefore, everyone has to check. I also found odd that the insurance doesn't cover any damage “above” the orange line…just below the roof of trailer part. Why wouldn't it cover anything? What if something falls out of the sky, or from above a freeway, or a tree falls on it, etc.? Anyways, the return process was easier also. Return equipment staff checked truck back in electronically. Didn't have to go stand in line again which was great. Overall…it was a good experience.

Cynthia Z. 
Rating:
5.0

Customer did not leave a comment.

Ruben R. 
Rating:
5.0

Customer did not leave a comment.

Haydee G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carol G.  |  Overall Experience 
Rating:
5.0

Driver was GREAT!! Everyone was on point, wish there was more of a notice as to when the box will be delivered.

Edward B. 
Rating:
5.0

Moreno Valley California Uhaul is Awesome

Archie J.  |  First Impressions 
Rating:
1.0

Both reps we dealt with were very rude and on auto pilot. They didn't even fake a smile. Makes you feel defensive just going in there. Next time I'll just use another company if I need to rent a truck.

Alexis F. 
Rating:
5.0

This has been a terrible experience I was supposed to get a 26 ft truck and on my moving day it wasn't available. I was sent to another location further away and waited for over an hour to find out they didn't have my truck anymore, your servers were down and I had to wait for a call back and rent 2 15ft trucks which cost me more money on rentals and gas. Plus I still have to rent one other truck for my long distance move. In total 3 15 foot trucks instead of 1 26 foot one. The people weren't helpful at all getting the 15ft trucks the people were kind and it wasn't their fault but customer service didn't try to make things right. I felt I shouldn't have to pay for these extra rentals when you failed twice to secure my rental. Early fisappointed the only thing that was offered was a 50 credit when I spent over $400 in excess of what I would have had I received my 26 foot truck from the beginning. Plus I will spend over another $500 with the third truck I have to rent when I'm able to travel back to CA to get the rest of my belongings.

Michael A. 
Rating:
5.0

Customer did not leave a comment.

JOE R. 
Rating:
5.0

Customer did not leave a comment.

Jose S. 
Rating:
2.0

Put a fucking Dropbox where you say it is so customers don't have to look for something that does not exist. Also park the fucking truck where you say its parked so the customer does not have to waste time looking for it.

LUIS E. 
Rating:
5.0

Customer did not leave a comment.

Benjamin M. 
Rating:
5.0

Customer did not leave a comment.

LaDonna W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Javier H. 
Rating:
5.0

The representative was very thorough and very helpful. She answered all my questions and was very professional.

Veronica F. 
Rating:
5.0

Its a tough role to fulfill, and sometimes should not be necessary, but someone bilingual. Also maybe spanish brochures explaining services offered. Otherwise, excellent service.

Erik W. 
Rating:
5.0

Customer did not leave a comment.

Darlisa W. 
Rating:
5.0

Nothing!

Connie S. 
Rating:
4.0

Customer did not leave a comment.

Denise M. 
Rating:
5.0

Customer did not leave a comment.

Ernesto S. 
Rating:
5.0

Customer did not leave a comment.

Charles W. 
Rating:
5.0

Customer did not leave a comment.

Yun T. 
Rating:
3.0

Send customers to ONE location that has all the equipment they need. I had to go to Spruce Street to get the 26' truck then all the way to Sunnymead (IN THE POURING RAIN) to get the car dolly. Sunnymead had both trucks and dollys!!

Kate M. 
Rating:
5.0

Customer did not leave a comment.

Arthur G. 
Rating:
5.0

Customer did not leave a comment.

Inez C.  |  Overall Experience 
Rating:
5.0

We've dealt with different u-haul dealers in the past, and by far fealt very comfortable here, the staff was also very tentative was us, and recommend this place more than any other...

Marco R. 
Rating:
5.0

Customer did not leave a comment.

Daniel B.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Donald G. 
Rating:
4.0

Customer did not leave a comment.

Janet M. 
Rating:
5.0

All went well. Judy is one of the best! Always a pleasure to see her.

JOHN A. 
Rating:
5.0

You don't have to change anything everyone was very helpful and very professional.

Mabel B. 
Rating:
5.0

Customer did not leave a comment.

Giancarlo M. 
Rating:
5.0

Customer did not leave a comment.

LEONARD L. 
Rating:
5.0

Great customer service 👏 👌

Jorge R. 
Rating:
1.0

The gas that was claimed to be there was not! When we gassed up the first time, it was short of what was claimed to be. We did not know to take a picture of the gas meter, now we're charged $40.00 claiming we didn't return with enough gas. $40.00 was bad enough, but when we were told we can pick up our truck in Hemet, we were pleased! Being Moreno Valley is an hour away at 7:30 am traffic and since Hemet is where we live and never thought U-Haul would do that to us! The young lady Jennifer or jessica? In The Hemet U-Haul on State St Told us to come at 8:40, because she was expecting our 26' Truck at 8:30 and needed to be cleaned first! so we did! When we showed up to get our truck, we were told she was wrong about that, therefore we lost our workers we hired via U-Haul due to time change! Now we have to go to Moreno Valley!!! Then the gentlemen at the Hemet office was apologetic that no one called us to tell us it indeed wasn't returned there in Hemet and was in Moreno Valley. We lost our help! Moreno Valley secured us a new crew but charged us more than $200.00 than the original crew charged. I was very upset about the mistake! I sold my house and had to be out that day, so the difference of the new fees of the new crew should be refunded to us. We were left in a lurch and had to okay the higher worker fees! We were at the Mercy of accepting the higher charges. I have never been so disappointed with U-Haul, but I'm disgusted now! Please refund our Workers higher charges, that U-Haul caused to happen! Respectfully, Robin Stewart

Robin S. 
Rating:
4.0

It was hard to turn on the track!! Have a little problem with it …

Laura C. 
Rating:
4.0

Customer did not leave a comment.

Alejandra P. 
Rating:
5.0

The staff was friendly and knowledgeable and also helpful. I had a great experience.

Barbara T.  |  Overall Experience 
Rating:
4.0

Not charge per miles There's another location about 6 miles away that does not charge per mile I don't know if it's a franchise thing or if that is something they do on moving Van's but if I have to use a van again I am going to go to the other location so I don't have to pay per mile but overall it was a good experience

Rene J. 
Rating:
5.0

Excelent costumer services

Javier P. 
Rating:
4.0

Having more staff.

Xavier M. 
Rating:
2.0

Customer did not leave a comment.

Urgel R. 
Rating:
3.0

This facility is a very nice and well maintained one. At first we had a 10 by 10 reserved and that wasn't available. We had to pay a bit extra for a 10 by 15, which wasn't ideal, but was still a good unit. I would recommend uhaul for storage simply on the basis of security.

Phillip K.  |  Overall Experience 
Rating:
5.0

Judy is the best

FRENSHAKERNAY H.  |  Overall Experience 
Rating:
5.0

The Facility and Management was excellent. I had two storage units to fill my needs.the rest room was always clean. AND I always commented how clean it was.

edward s.  |  Overall Experience 
Rating:
4.0

The access hours are a bit short extended hours or even extended on pay

Karina F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CLINTON D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TAMARA F.  |  Overall Experience 
Rating:
5.0

Our unit was ready on arrival and there were plenty of staff to get us through the process of unloading and storing. I highly recommend!

Susan M.  |  First Impressions 
Rating:
5.0

Great place to store your everything..

HOSEA W.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

MARCUS H.  |  Overall Experience 
Rating:
5.0

Our belongings were safe and clean, unit was never broken into and to our knowledge there were no issues with critters getting into our unit. Friendly staff and very helpful. Thank you.

SHARON W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sandra S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Roberta J.  |  First Impressions 
Rating:
5.0

Clean and friendly staff!

Kenia M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

JESSE P.  |  First Impressions 
Rating:
5.0

Everything when smoothly everyone was helpful and friendly. Great job.

Oliver T.  |  First Impressions 
Rating:
5.0

The owner (per name tag) was super helpful and extremely nice

LORELYN L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brianna C.  |  First Impressions 
Rating:
5.0

MANAGEMENT OF THE FACILITIES ARE GREAT

edward s.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Daniela S.  |  First Impressions 
Rating:
4.0

I like the unit being indoor for climate control purposes.

Phillip K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shaterria G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Selina G.  |  First Impressions 
Rating:
5.0

When I used my card to have the big door to open it didn't work had to fit in a regular door to enter with my belongings made things take a little longer then it should.

TINA P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stephanie N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Areona C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Latisha B.  |  First Impressions 
Rating:
3.0

Only one worker behind the counter, long line, workers there but not enough workers behind the counter. The man was rushing to get finish tobhelpbthe next person that I felt bad keeping him, that I forgot to get boxes

Victoria C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

william p.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Helen B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Steve H.  |  First Impressions 
Rating:
5.0

Kind, courteous, and professional.

Martin E.  |  First Impressions 
Rating:
5.0

Very customer service keep up the great job

George J.  |  First Impressions 
Rating:
4.0

Staff excellent, computers SUCK. Staff unable to complete registration which required me to return the next day to sign paperwork. Need to read alerts in vehicles, mine said "Oil change immediately".

LINDA C.  |  First Impressions 
Rating:
5.0

This was a very pleasant experience, I was able to rent a storage space quickly, purchase things to help my move, salespeople were knowledgeable, friendly & I would tell friends to use U HALL.

MAJORIE T.  |  First Impressions 
Rating:
5.0

Josie was great! So helpful and friendly :)

Tricia B.  |  Reservation 
No reviews have been submitted for this location.

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