quick, efficient drop off.
Rebecca LCustomer Reviews for U-Haul Moving & Storage of Moreno Valley
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Invest in faster road side assistance. Got a flat on a trailer and had to wait almost 2hrs on side of the freeway for repair
MARIO MCustomer service was excellent as always!!
KellyAnn D | First ImpressionsWe always get excellent service from the staff and the equipment is always in top condition and available. Thank you for your excellence.
MARIAH MFirst the truck was blocked in? So, it was easier for me to just switch so I had to go back in and switch then I got another trick with the wrong fuselage and a hottible smell in it. It was a nightmare
CHAD Mmore customer service inside the office would be great
JOSHUA JThe technician who checked me in knew what he was doing. He stopped the less important task that he was on, and promptly took over checking in the trailer. It was quick, easy, he was friendly and I was on my way! Some of the other technicians didn't have the same level of skills. So, work on professional development for the rest of your team and you'll undoubtedly see results regarding customer satisfaction!
BARRY BPlease do not let Adrian Carballo work with any customers in the future, unless he is trained properly
LAWRENCE EThe two ladies at work at the counter they are a bit seasoned it would be really nice if they just get some young youthful people in there to really keep those lines at a minimum and and wait time a little faster.
lashara P | First ImpressionsWas very happy w Uhaul storage and truck rental! Their staff is VERY knowledgeable and helpful! Would definitely recommend and use again if need be
FERNANDO M | Overall ExperiencePlease
DEBBIE PWas not happy with access hours closed too early for people that have day jobs. Should’ve got an inside unit the dirt and dust on the outside units was a lot. I was there for almost 15 years the GM when I first got the unit was amazing. But new ownership or change over wasn’t accommodating. Also the rent increase every year was upsetting, for as long as I was there and paying on time month to month I should’ve been grandfathered in or allowed after hour access.
BONNIE T | Overall ExperiencePlace was very clean, staff was very friendly and helpful, I was in and out in like 20 mins
CURTIS BCouldn’t have been better!!
DAVID LNot sure need to work on costumer service
ANNIE BI wanted to stay at this location but they didn't have an available storage units for the size I was looking for. Once they did I had already found another unit somewhere else, Which was a bummer 😕 I also really like there security system entering in & out of there buildings, The alarms system is very loud & noticeable.
Vikia D | Overall ExperienceGreat service
Steven B | Overall ExperienceI like this location best of all it has more selection than most I can not think of anything that needs improvement
JOSEPH HThe staff are absolutely the very best and helpful! Thank you!!!!
Desiree H | Overall ExperienceI selected the mobile option, however when I arrived, not only did the system tell me I was at the wrong location, but I still had to go inside to the counter to complete my transaction and obtain a key. They couldn’t find multiple truck keys and the wait was long. There was a delay in the receipt of email and/or text. The mobile check-in and return truck is flawed. Lastly the two staff members weren’t very friendly.
ALICA JCustomer representative was very courteous and helpful. Pick-up experience was a pleasure.
WILLIAM SIt was 45 minutes from our place that we were moving from. Did not know this until a couple of days prior. Made for a poor start on our cross country move. A location closer ( which there was ) would have been much better.
JAMES BEverything was intuitive and the check in process did not take long on the app, I had to go inside to get the key but they had it waiting for me and didn't need to wait in line again, was able to park my car there for a few hours, for drop off the process was quick and the employee finished it for me quickly. I originally ordered moving blankets they were sitting there for me in the truck but did nbut did not break the seal and did not have to use it, and was not charged for them. Would recommend!
Ashley SNothing that I can think of at the moment.
ALICIA WThank you
Henry U | Online Move InI can't think of anything. We haven't been able to use the newly-installed hitch yet on my 2009 Kia Sportage, but I am sure the U-Haul employee/s did a great job of putting it on my car. Thanks so much!
Dan GThe trailer that i used was clean on the inside where you place your items . but the outside had dried mud on it .
MARK FI had two bicycles stolen last year and I knew who stole them and what unit they were in and the Mgr didn’t help me recover them. I filed a police report and the camera were in such poor very pour quality that you couldn’t see there faces. So my experience with this U Haul on sunnymeade in Moreno Valley was not good because my bicycles were stolen.
Eric C | Overall ExperienceAll the associate's I had contact with were personable, friendly and knew their job functions. Great crew!! You should be proud U-HAUL.
GENE DThank you
JOSE BThis truck leaking in the back when it's raining, thank you
SERGIO RAbove and beyond the call of duty. Great experience, easy to rent.
SEAN HCool cool
Michael P | Online Move InHave better customer service!!! The employees are not that cheerful or helpful. The ones that help in the lot are not all kind and do not make you feel welcome. Very demanding and do not know how to talk to the customers. I was not dressed in professional attire as I normally am. And I felt treated like I was just any one else. I am a psychotherapist and a Social Worker.
JOSE GI had uhaul customer service on my phone over hearing Sheri dealing with the mistake with receiving the wrong truck #.. Turns out the truck I was supposed to have was going to another state.. Sheri was awesome 👍 dealing with this mistake from Arizona location.. Sheri needs recognition for handling it professionally and polite.. I have been using uhaul for all my moves trips.. So I will recommend this location in Moreno Valley to other people in the future..
RAYLENE GKeep doing what you arte doing why mess it up.
HECTOR SCustomer service needs improvement. Knowledge of U-Haul policies need to help customers not drive them away. The older lady said I wasn’t able to extend my rental !!
FERNANDO BThey only gave me enough miles from that U Haul to another U Haul without letting us dropping off our stuffs at home and fully loaded gasoline back up. I believe your system always create to charge customers extra
TRANG NI so enjoy using this U-HAUL facility. Everyone is Extremely Helpful and Courteous. I appreciate the Customer service that I receive, the timely service and the friendless along with their willing to be as helpful as possible. Thank you!
ERICA MI don’t know, everything was fine to me, or maybe another employee will be perfect.
ABELARDO RThe customer service lady needs to go above and beyond her information to help customers not drive them away! I had to use the self service approach just to rent a truck!
FERNANDO BN/A
bishnu sVery quick and easy check in and check out process
BRIAN BLocation and service was good but this was only after I was transferred for the third time to this location despite booking my reservation 2 weeks in advance.
VALLEN AThis place is amazing! So efficient!
JENNIFER BAlways felt my unit was safe and secured
Brenda A | Overall ExperienceGreat experience and the staff was very friendly.
Stephenie Y | Overall ExperienceEven though the truck was clean it had several dents and markings on it would be my only complaint.
PATRICIA BN/a
Carlos Agreat experience. Easy and clear. thank you
Joel CIt just seems like a really extra process for renting equipment, things like calling my alternate point of contact before completing my checkout seems like something that could be left out in the future.
DENZEL WNothing. The staff was friendly and professional, even when dealing with some of the annoying customers.
IAN GThe fastest and best customer service, picking up and returning was easy and efficient. My pickup was 7am and the doors were open and I was taking care of , within minutes I was on my way. All business should follow and handle business like this. Thanks
SCOTT RThe van I rented was not aligned while driving just felt different. They are very strict when renting required my own car insurance .
FERNANDO BDee dee was absolutely amazing. She was extremely professional and on point with everything you're lucky to have her. The gentleman ( I can't remember his name) that checked me out at thr return was just just as great.
CHRISTOPHER GThere was an issue with the original pick-up location and then with the drop-off location, but in the end, u-haul made it right with me, which goes a LONG way with me. Thank you.
ELIZABETH AMaking sure transmisión and engine working I had a bad time with one of these
MODESTO JCheck the interior better, there was dried blood. Other than that it was good service.
MARIA MMe hicieron llegar a recoger a un lugar y no tenían la troca . Perdí mi tiempo
KENNETH JGood 👍 service
DERRICK D | First ImpressionsEveryone was very helpful and accommodating for last minutes changes that I wanted. .
ARTHUR BAt the beginning of the service when they gave me the contract they showed where the gas was at at a quarter tank. When we retrieved the truck, it was between empty and a quarter tank. We still got charge for the quarter tank. We took pictures and still never got credited.
MARK LThe driver door wasn’t sealed properly, when I reached 50 mph on the freeway the door shook and air was entering the cabin. It was a very loud ride.
Dominique PPoor customer service. Calls transferred unnecessarily.
IRMA LSherrie and JD we’re very helpful I highly appreciate them for taking the extra step. highly recommend this place to friends and family
Silvia A | Overall ExperienceAbsolutely nothing. Everything was exceptional, from the customer service to the working of the equipment.
LEJUAN TThe truck wouldn't do over 50 mph on a 70 mph ang they forgot the dolly but charged me for it
CHRISTOPHER EGot charged for miles I did not use, have been waiting on management to contact me to dispute this charge but have yet to receive a call. I took a pic and inputted the miles i received the truck on and the picture did not pick the number up but I still wrote the correct mileage on the section so they say there is nothing they could do. I drove 35 miles if that but they are saying I drove over 80 I only put $20 gas at the end of the day the math does not add up if I drove over 80 miles I drove down the street to my old apartment, then to Fontana and back to u haul. Im not sure how I could prove this other than camera footage from my new complex. I’m not sure if u haul can track the truck throughout the day but the mileage is inaccurate and I paid an extra 88 for absolutely nothing.
ALEXA MNothing. Great service.
JERRY HStaff were great.
Juan G | Overall ExperienceStaff was friendly and courteous.very helpful.
CYNTHIA D | Overall ExperienceExcellent service clean storage unit and 10 out of 10 customer service department
Telly C | Online Move InMultiple items were ate through had holes boxes ate through ages ate through shoes tore up. Staff were friendly but not all done coo done not the best attitude or energy
Dazenay J | Overall ExperienceClean storage areas and great staff answered my many question with a smile. Would recommend this facility to store your goods for cleanliness and safety...
SUSAN R | Overall ExperienceI was highly upset because they said it was free for 30 days but yet they charged my card when at that moment that card all it had was just that it's really hard to get my refund back from them I've been waiting for over 6 days for one
Karla A | Online Move InOffice attendant denied me access to the unit I had rented online. I never was able to see the unit I was charged for. Worst experience ever with Uhaul.
Romina Y | Overall ExperienceEvery single staff person I spoke to was knowledgeable, helpful and most importantly kind!! Thank you guys for making this one of the best moves I’ve done!! I’ve moved about 25 times so far; I know great when I see it!
Chris S | Overall ExperienceI always use uhaul.
RAMONA W | First ImpressionsI always felt rushed to get my stuff especially toward closing time. They took out the trash cans in the area so you couldn’t throw away trash and always sketchy people smoking and being suspicious in the storage area
Muhamed B | Overall ExperienceAttendant in that location, 23730 Sunnymead Boulevard, Moreno Valley, CA 92553 with complete lack of customer service, rude.
Romina Y | Online Move InThank you 😊
gloria r | Overall ExperienceOutstanding
Edgar G | Online Move InThank you for a blessed 4½ years of service. Much appreciated.
yolanda e | Overall ExperienceStaff was very helpful and friendly
FIDEL S | First ImpressionsI did the ride share thing and brought a couple trailers down for a refund of $725. The person at trailer pick up was awesome, the person on text was awesome (except the refund hasn’t hit yet😏). And one of two people were awesome at the drop off!
Chris S | First ImpressionsI had no problems with my storage from access to payment's! The staff is super efficient and actually extremely helpful with courtesy and empathy willing to find solutions to fit your needs!
Tracy G | Overall ExperienceHaving uhaul as our storage for all these years has been nothing but a pleasure there were times we could of used later access but other than that amazing experience we wouldn't move out of we didn't move to a new area. We always recommend friends and family to Uhaul storage
Timothy L | Overall ExperienceVery helpful staff: clear directions, information, and suggestions. Timely notices about rent increase and due date.
Amy P | Overall ExperienceEasy check in/out process. Really helpful to be able to do tasks online.
Nicolas C | Overall ExperienceGreat experience
GARRETT B | First ImpressionsI got to the facility around 7 pm to move my stuff into the storage unit, but was told the facility is closed. I told the employee, that the Uhaul app said they closed at 10 pm, he stated that it was incorrect. We had to leave with the uhaul truck and inconveniently move the stuff into the storage unit the next morning, and also the truck in.
adrian w | Online Move InThe units were very nice and the staff was very professional
DAVID L | Overall ExperienceVery friendly and helpful.
chamay l | Overall ExperienceGreat, very convenient & the staff was very professional & informative. The facility was clean and nearby. Happy with my overall experience will recommend & made the whole moving process much easier !
Maria O | First ImpressionsI really love it!! How easy and fast was the process
Angelica A | Online Move InEverybody was very professional.
DAVID L | First ImpressionsThe unit a inferior unit and didn't specify that. I never put anything in the storage.
Sosena P | Overall ExperienceAccess Hours are only available during office hours, which was really inconvenient as it was the reason to choose the storage unit in the first place. Customer service from a certain employee was poor as they were condescending and didn’t help me at all. The manager here was kind and understanding and helped me get the storage size I needed even with limited availability.
Ryan G | First ImpressionsIn August 2018 when i first got the storage room no problem payment on time even doing covid pay my bill on time in 2021 that's when it started to get crazy didn't want my niece to hav access to the storage room she been on my list of proof authorization to go in there and they still wouldn't let her go in there at the beginning I told them I get my disability money on the 3rd of every month and I can come in on the 4th of every month and pay it no problem from August excuse me September 2018 come forward all of a sudden when my niece started paying the bill that's when problems started happening U-Haul went back on their word but it's good she said she took everything out and closed account so I don't have to worry about helping her pay the bill no more and whenever use U-Haul ever again I'll find another company if I ever need a service like that ever again and I wish I can give you a bad rating
kevin L | Overall ExperienceMy storage was way in the back with no doors to access. $80 a month was a little too high for the size storage I had but other than that it was ok
Sheila S | Overall ExperienceJust wish we were able to stay later to get stuff because people with off work hours is hard
Stephanie L | First ImpressionsI truly enjoyed the service and Megan was very very nice and very helpful to me thanks Megan
Terri L | First ImpressionsUni1912 was stolen 2 times and unit 0151 was also stolen from these people! Unit# 0151 I paid a monthly payment of $181.90 plus $14 of the insurance Unit#1912 I paid $141.90 plus $14 of the insurance! No trust this company anymore
RAIDAH V | Overall ExperienceThe women at the front desk was very pleasant and was more than helpful and Courteous. 5 out of 5 service
RICKY P | Overall ExperienceTo expensive to rent
MARK V | Overall ExperienceThe staff is very understanding!
FELINO A | First ImpressionsEveryone there is so nice, respectful and helpful. It’s very clean and they have packing materials and have lots of rental storage and truck options. The only reason I only gave storage times a lower score was because if you’re there before closing and you’re ready to leave the guys come around and they want you out.
Karen B | Overall ExperienceThey should be able to come to store after hrs if office operations
johana v | First ImpressionsThe app shows the hours to access the units is until 10pm. We went back with a last load and weren’t able to access the building. We had to leave the truck there with our stuff and had to return the next day to finish unloading.
Gloria D | Online Move InWorked with me when I had issues with the app and reimbursed me after being charged an additional month.
Nathalynn E | Overall ExperienceMy experience at this location was awful. The personnel was not knowledgeable, friendly, and lack professionalism. I would NOT recommend this U-Haul location to my friends and family member.
KENNETH O | Overall ExperienceExcellent.!!!!!!!!!!!!!!
ramona w | Overall ExperienceEveryone was very nice except one black lady and I did not want to give a poor review on number four because of one person. I think it would be nice if you had trash cans because I noticed in some areas people were just leaving trash because there was no trash cans.
CYNTHIA N | Overall ExperienceLost items to theft
LEWIS B | Overall ExperienceProblems from even before I moved in. Sent to different location to pick up truck, when moving in, the unit was not ready. I had to wait until next day to unload and then was given a smaller unit than what I had reserved.Also had to buy an "Approved" Lock and told to take off the lock I had placed on my unit. Why can I not keep my stuff secure with the lock of my choosing instead of the generic, overpriced lock that they sell. Absolutely unacceptable. When I moved out everything was running smoothly until I parked the truck to grab some Lunch. Came back and the truck didn't turnover at all.i had driven that truck no more than 1.mile from the Storage facility. Waited 4 hours in that parking lot for a tow truck. Had to be towed to my address and unloaded a day later without the help I had the day before. I will personally never use U-Haul services again. A person can only take so many screwups by other people.
Roberto L | Overall ExperienceVery friendly staff all around good service.
Jermain S | First ImpressionsHappy experience all the way around.
Richard B | Overall ExperienceStaff is always very helpful and knowledgeable. I have been renting a unit now for 3 years and I have never had any issues.
Emily P | First ImpressionsGreat people ... I appreciate all you've done...Thank you Barbara!!!
Chamay L | Overall ExperienceThank you all and God you for your good workmanship
Tiffany G | First ImpressionsGreat service
Benge A | Overall ExperienceIf I ever need a storage unit again, I will be back. We never had any issues and the staff were always pleasant to deal with any time we had a question or a need (in fact, even renting equipment or filling propane the staff are pleasant.)
Dennis F | Overall ExperienceStay from years ago to date was exceptionally polite, helpful, attentive, caring and outreaching. DeeDee has been since the first time I went to her to reserve a storage unit for me gracias and humored. Tanya recently herself followed suit with the same disposition as did Tiny. I’m grateful for how much support Tanya provided me with DeeDee as I vacated my unit after years of making payments on my account. Thank you for stellar service. They should train your New York branches.
Ronald M | Overall ExperiencePlace was clean, busy the day I went in,the only part why I reviewed average was because the monthly price I reserved online, turned out to be higher at the counter, with the only explanation being, we raised our prices.
Mario M | First ImpressionsThe associate who assisted me on Thursday Feb.2 in the office was rude and very unfriendly. She seemed inconvenienced by my question and gave off a very condensing impression. Later that evening I encountered a gentleman outside who was in charge of locking up the units and he was very kind and gave me a lot of information as well as showed me where my unit was although it was closing time. I returned on the 3rd and both ladies working in the front office were amazing. They assisted me and answered all my questions their interactions with other customers were also welcoming and friendly!
Celeste J | Online Move InStaff was friendly but clear instructions for access were not given for first time storage user. My access card did not work and I required assistance gaining access at the storage building. There are not enough access doors for such a large building. The complimentary carts were helpful but it would have been much easier to have an additional unload area on the other side of the building.
DENISE R | First ImpressionsThe staff were friendly and quickto help.
James H | Overall ExperienceThe storage outside should be secured with a gate. Our storage got broken into and we lost items. It has an “alarm” but doesn’t help cause I wasn’t notified immediately, I’m sure if the alarm worked, mgmt would have been notified and then they should have contacted us. I was told “I was going to call you to let you know during my rounds I noticed your lock was gone,” this was after we discovered it was broken into. Even tho’ the staff is friendly, doesn’t make up for the lack of security (considering the city we live in) and notification. For the price I paid a month, they could do better!
JAMES L | Overall ExperienceI would not recommend outside storage units do to constant break-ins and lock & key inconvenience. However, my 2 star points are for the move-out accommodations -extended time to after the 2 break-ins ijust days apart and the notices-.
Helena T | Overall ExperienceThe first day for me, was great and the employee are really helpful. Plus the price for my storage unit, is a great price for me at this moment. Ty
Shana H | First ImpressionsThe Staff was Super, Aways nice and professional.. Thank you for everything.
cecil b | Overall ExperienceTook My money they took renting to us Never Stood by out Second day of us using the storage But the Mgr Demanded on my Daughter to have her ID and they Locked keep it available the 1225 storage ! They never needed from my daughter ! Crystal wasn’t able to get to her clothes her Coat and her dogs food Had to stay in RAIN all night Due to the Mgr disallowed to enter Crystal Denson into. Our storage. How they had not done by their WORDS for renting to us ! LIED ! And She was DISSABLED COLD, WET They charged wrong somehow toward to my daughter Check their cameras on the date on 10-8-22 So They charged Crystal they say she did Cut the Fence or did not Cut their Fence women can’t do things using big Cutterd ! . The back area and they allowed homeless people allow walking yhru so a lot of pass time entered in and out on the UHaul property. STILL the FENC E i is And it’s OPEN for ENTERTRANCE ! POOR UHAUL People are Pitiful thoughtless towards their Customers ! The Have Done wrong too US !
Pamela P | Overall ExperienceHelpful Good !
Pamela P | First ImpressionsThe hours didn't really work for me but thats just for me so don't let that influence your decision. The staff, facility, storage unit , cleanliness, products available for you to purchase and how safe my stuff stored in my unit were all excellent and worth the price.
John P | Overall ExperienceJD and staff are the best very happy and respectful
edmon t | First ImpressionsCustomer service was very helpful very friendly and very patient with a beautiful smile I was very content with everything with customer service Thank you 😊
Margie G | First ImpressionsMz Judy is so professional kind respectful to all cousomer
Anita G | First ImpressionsN/A
RASAQ b | Overall ExperienceUnable to speak with customer service, ants were all over my stuff, and unable to get stuff out had to come back next day.
jonathan m | Overall ExperienceThe unit numbers were hard to locate on the outside of the buildings. Took us 15 minutes to find someone who could tell us where it was. Once inside the Unit was not clean.Had to wait for 45 min in the heat until it was ready. Other than that the unit was fine!
Adele l | Overall ExperienceThey’re friendly with me as a Deaf identity!
German Z | Overall ExperienceLa razón por la que me cambié con ustedes es que me queda cerca . Solo espero que no me cambien el precio. Por esa razón dejé el otro lugar. Gracias
ANTONIO G | First ImpressionsYes I will recommend a friend are a family member when they decide to get a storage unit. and I will be back soon. Thank you.
Oliver T | Overall ExperienceI've been a UHaul customer for a number of years and it has been a great experience...staff is very professional, polite and courteous...if ever I need storage/moving assistance again UHaul will be the first company I call..thank you very much...
VICTOR R | Overall ExperienceFrom beginning to end, you were very helpful. Thank you for your help.
Gilroy N | Overall ExperienceThank you for everything. Please fix the access port on the building for space #0304. God bless. Josie Cowart.
josie c | Overall ExperienceIt didn’t seem very secure, you could enter the building without a key card since the door was always unlocked. I never saw any security or employee around. As far as cleanliness, there were always spiders and spiderwebs in my unit. It seemed like they never fumigated.
dulce d | Overall ExperienceAwkward lay out of the units, but other than that, it was a great experience.
Erika M | Online Move InMoreno Valley California Uhaul is Awesome
Archie J | First ImpressionsThe staff was friendly and knowledgeable and also helpful. I had a great experience.
Barbara T | Overall ExperienceThis facility is a very nice and well maintained one. At first we had a 10 by 10 reserved and that wasn't available. We had to pay a bit extra for a 10 by 15, which wasn't ideal, but was still a good unit. I would recommend uhaul for storage simply on the basis of security.
Phillip K | Overall ExperienceJudy is the best
FRENSHAKERNAY H | Overall ExperienceThe Facility and Management was excellent. I had two storage units to fill my needs.the rest room was always clean. AND I always commented how clean it was.
edward s | Overall ExperienceThe access hours are a bit short extended hours or even extended on pay
Karina F | First ImpressionsOur unit was ready on arrival and there were plenty of staff to get us through the process of unloading and storing. I highly recommend!
Susan M | First ImpressionsGreat place to store your everything..
HOSEA W | Overall ExperienceOur belongings were safe and clean, unit was never broken into and to our knowledge there were no issues with critters getting into our unit. Friendly staff and very helpful. Thank you.
SHARON W | Overall ExperienceClean and friendly staff!
Kenia M | First ImpressionsSome uhauls have an area for unwanted items or disposal items.
Sharon S | Overall ExperienceThey did not treat me well and charged me for every little thing. I will never go there or recommend your service to anyone.
roger m | Overall ExperienceStorage area is well maintained and clean. Staff was always very courteous, helpful, and responded immediately to every need and request. Great storage choice!
ARNOLD M | Overall ExperienceClosing access to your storage unit at 7:00pm is too early.
Andrea S | First ImpressionsEverything when smoothly everyone was helpful and friendly. Great job.
Oliver T | First ImpressionsThank you for everything 😊
candace r | Overall ExperienceThe owner (per name tag) was super helpful and extremely nice
JAMES L | First ImpressionsUnit I reserved over the phone was not a climate control unit when I got there. Luckily I only need it for a month.
Paige M | First ImpressionsThank you I appreciate your help
Alisa T | Overall ExperienceMANAGEMENT OF THE FACILITIES ARE GREAT
edward s | First ImpressionsHigh rates for storage rooms. Higher then anyone else.
Terrell C | Overall ExperienceI like the unit being indoor for climate control purposes.
Phillip K | First ImpressionsJudy was great thank you for the help.
Aaron B | Overall ExperienceThis is absolute worst experience I’ve had with a moving/storage company. The staff specifically ridiculed my fiancé’s payment method during a national pandemic while the storage manager giggled beside her. My fiancé called the corporate number and filed a report but nothing ever became of it and there was no follow up. Afterwards, we still received harassing phone calls from unprofessional staff. I will never deal with this company again after how my fiancé and I were treated. I’d rather lose all my items in storage, than deal with unprofessional staff, uncaring management, & bad business practices. This behavior for a business can never be acceptable and I will advise anyone who will listen against using your company.
JOVAN W | Overall ExperienceHave rented trucks from Judy for years, always a pleasure!
PAULA L | First ImpressionsPatty Moore was extremely helpful! Thank you 🙏
valerie h | First ImpressionsI appreciate the phone call clear up after I got a call saying I forgot my lock on the door several days after I left the unit clean. I did not know the lock was mines. And I told the lady at the counter my husband gave the keys along with the keys to the truck we rented. Why didn’t she tell me at that point that the keys and lock were mine?
catalina g | Overall ExperienceWhen I used my card to have the big door to open it didn't work had to fit in a regular door to enter with my belongings made things take a little longer then it should.
TINA P | First ImpressionsOn the day of my pick which was after hours, my 10ft truck wasn’t prepared for self pick up. I called the agent then she referred to me a different location 30 mins away. However, the new location for pick up was closed also. I drove from San Diego to Redlands only to know that my truck was not prepared and have to stay overnight for next day pick up. Totally disappointed with the service and the waste of time.
RUDY F | Overall ExperienceOnly one worker behind the counter, long line, workers there but not enough workers behind the counter. The man was rushing to get finish tobhelpbthe next person that I felt bad keeping him, that I forgot to get boxes
Victoria C | First ImpressionsThere was roaches and the central air did not help keep my stuff in temperature
Abigail L | Overall ExperienceI found all the staff very helpful and eager to serve with a smile.
ARIE G | Overall ExperienceThank you for being quick and super helpful. Wish you the best!
jACQUELINE G | Overall ExperienceStorage clean
ARIE G | First ImpressionsIt would have been excellent except that I had paid thru sept 27 and was not refunded any pro rate for leaving early. In these times that is not right.
Paul M | Overall ExperienceThe hours listed for access to the storage was not the same. This may be due to COVID.
Roy L | Overall ExperienceEveryone was super helpful. I know I wasn't the easiest to deal with, yet they were respectful and patient.
Thi M | Online Move InStaff are very helpful, competent and friendly. I liked the facilities and security. Would choose this facility again should I have a need.
maxine p | Overall ExperienceKind, courteous, and professional.
Martin E | First ImpressionsAccess hours should be extended. Customer service is excellent 👍
GERONE R | First ImpressionsVery nice place and clean
Juan M | Overall ExperienceVery customer service keep up the great job
George J | First ImpressionsGreat service
libier l | First ImpressionsEveryone and the equipment worked out well.
Jay J | First ImpressionsStaff was very helpful and friendly. Service in a timely manner. Overall good experience.
Sherry W | Overall ExperienceI had my belongings in storage for almost five years at Uhaul. Any time I visited the facility, it was always super clean - no dust and ZERO bugs. Great, friendly, helpful staff!
KELLY T | Overall ExperienceI am always treated very well at this location. The manager, Judy, has hired wonderful employees. I only deal with the people who have been the ones I started with since September 2018.
RITA D | First ImpressionsGreat!
Melissa A | Overall ExperienceIt was a pleasure to work with Judy. She took care of every detail to help us get the best storage unit for our needs.
maxine p | First ImpressionsI canceled for the politics or regulations to U-Haul have to the customers is not so good pushing me to pay another company to cut my padlock is ridiculous I'm no happy with the politics
OSTILIO V | Overall ExperienceJust couldn't afford $55 for a 5x5 closet.
RALPH S | Overall ExperienceAll staffs were kind & very professional. So efficient & the facility were always clean & secure. We’ve rented storage unit for last 2 years & really appreciated for the excellent service.
Angie H | Overall ExperienceThanks
OSWALD S | First ImpressionsGreat service. Quick transfer from another facility.
Joleen R | Overall ExperienceThis was my second time using this facility in Moreno Valley. I have to say Judy is the best at what she does. Her and her staff get things done and make sure their customers are taken care of!
cynthia a | Overall ExperienceStaff excellent, computers SUCK. Staff unable to complete registration which required me to return the next day to sign paperwork. Need to read alerts in vehicles, mine said "Oil change immediately".
LINDA C | First ImpressionsI had storage units at this location for 5 years ...due to illness...the staff was awesome with communication regarding my account and helping me through the entire ordeal. Very respectful profession
BEATRICE W | Overall ExperienceThe staff was really helpful and Customer service was excellent.
michael a | Overall ExperienceGreat customer service
Yolanda C | First ImpressionsClean modern storage facility. Great customer service.
Brandon C | First ImpressionsI think it is wrong that I have to pay fees for the dumpster... Everything else is pretty acceptable. Thank you for helping me with first months rent it was very needed.
melanie l | Overall ExperienceCourteous, knowledgeable, a pleasure to do business with. Please view this as my strongest and best review
Theodore S | First ImpressionsFast and efficient service very pleased
charles t | First ImpressionsCarlos was friendly and helpful.
Melanie H | Overall ExperienceGreat place.
AARON L | Overall ExperienceVery much appreciate the facility and service provided.. thank you
GRAHAM C | Overall ExperienceThe associates at the U-Haul Moving & Storage of Moreno Valley were very helpful. Our reservation done with the U-Haul call center was completed for the wrong facility. MoVal associates fixed it.
joseph W | Overall ExperienceIt’s a pleasure doing business with the u-haul staff, a good bunch of polite professional people.. very much appreciated
GRAHAM C | First ImpressionsMy drama was no problem for the owner or staff they all stayed professional and worked with me on my situation Thank you for your understanding!
JOSIE I | First ImpressionsThis was a very pleasant experience, I was able to rent a storage space quickly, purchase things to help my move, salespeople were knowledgeable, friendly & I would tell friends to use U HALL.
MAJORIE T | First ImpressionsCarlos at the U-Haul Moreno Valley location was able to get my return spot changed and get me a storage room. He was quick and easy to deal with. Very nice and fast service. Thanks, Joe
joseph W | First ImpressionsJudy, Carlos and Dee Dee at Moreno Valley Uhaul were most helpful and efficient. The Eastbridge NJ team were most efficient with the original reservation and delivery. Highly recommend Ubox system.
Timothy M | Overall ExperienceI absolutely love Ms. Judy and her staff. 5 year Cus.They were always courteous. They all presented as neat and well groomed and were readily available to help with whatever need I had. Thank U Team
MONIQUE L | Overall ExperienceGreat customer service! Employee are always super nice and helpful! This facility is always clean and one the the best uhaul I trust.
Bunnavy M | Overall ExperienceThe folks at U-Haul were gracious and helpful. Thank you.
John M | First ImpressionsBarbara was very pleasant and professional. Greatly appreciated everything she worked with me on (even through a system failure). Thank you for your great service!
JOHNNY S | First ImpressionsGoing to court got assault
lisa s | Overall ExperienceThe manager Judy was always helpful and exceedingly pleasant to deal with.
STEVEN O | Overall ExperienceFirst time there and was pleased.. with the service .
fidencio g | ReservationN/a
PATRICK R | Overall ExperienceDidn't have what I was looking for.
NATASHA H | ReservationEverything was handled professionally from the beginning of the transaction reserving the truck to turning in the keys. Highly recommend using this facility.
peggy f | Overall ExperienceGreat service.
ANTHONY S | Overall ExperienceFacility and staff are GREAT. The one HUGE problem is that there's not enough staff, so you can be guaranteed to wait in line every time you need counter service.
WILLIAM C | Overall ExperienceThanks for your help I really appreciate it
ALBERT R | Overall ExperienceJosie was great! So helpful and friendly :)
Tricia B | ReservationSatisfactory
Michael N | Overall ExperienceMy family and I are extremely happy with the way things have turned out.everyone of us was calling the office or call center before our 2k sq ft house move!your facility was phenomenal in every way.
RITA D | ReservationGreat place
Joe F | Overall ExperienceLove your employees there. They were very helpful and professional. I would definitely do business with them again in the future. Thank you guys.
edith w | Overall ExperienceThe staff was great thanks
MISCHA D | Overall ExperienceJudy is a fabulous Manager and always has s smile on her face and also she is always so very helpful when I come in to handle my storage needs👌
RACHEL G | Overall Experience