U-Haul Moving & Storage of Moreno Valley

Rating:

3.0

The inside of the truck was dirty. During these times with COVID there should have been a better cleaning procedures in place.

Rating:

5.0

Great service

Rating:

5.0

Over all great service from checkin to attachment of the trailer back to check in!!

Rating:

5.0

EZ to rent and EZ to return. Great customer service at the Moreno Valley location.

Rating:

5.0

I am somehow short of comments! I appreciate the safety, efficacy of the check-in and out, and the courtesy of the personnel.

Rating:

5.0

Owner Dee Dee, Judy, and staff were phenomenal. I will recommend them to all my friends and family.

Rating:

3.0

Being asked for a phone number for a family member or friend and then asked to verify it by seeing your phone contacts is over the top and makes you feel like a criminal. I will not be renting from uhaul in the future.

Rating:

4.0

vERY POFESSIONAL

Rating:

5.0

Gentlemen that cleans and that is in the return area is very helpful and friendly. Please let him know he is doing a great job!.

Rating:

1.0

Horrible customer service. Horrible experience picking up. Rude employees. Employees not wearing masks. Would never recommend to friends/family

Rating:

5.0

Keep it the way it is. if it ain't broke, don't mess with it.

Rating:

2.0

Alexander T. Wasn't helpful He didn't suggest or recommend any discounts We were forced to bring the unit back to the same location instead of helping us figure out how to pay for a one way trip I called the phone multiple times to speak to a rep and no one answered on more than one occasion

Rating:

5.0

The only thing I would recommend is that the vehicle be clean inside and out. I rented the pick up because I needed the bed. Unfortunately someone had left some dirt and rocks in the bed of the truck.

Rating:

5.0

Keep up what your doing...so far so good.

Rating:

1.0

You can improve your service by offering a truck with brakes that work . The truck had No Brakes! Seriously? How did the the people who park the trucks not not notice that the brake pedal goes all the way to the floor? Office folks not only didn't offer an apology for giving me me a truck with no brakes, they didn't even seem surprised. I'll be sure to share my experience on social media so that others won't rent a truck that will kill them.

Rating:

5.0

just keep up what your doing.

Rating:

5.0

Cargo van was dusty on the exterior. The tire pressure sensor for the front right tire was faulty. Otherwise great customer service.

Rating:

5.0

Thank you!

Rating:

3.0

Everything was good at this location, I rented an auto transport. However, I wanted to drop it off at the Redlands and I was treated terrible over the phone by the lady on the other line. She questioned me as to why I wanted drop it off her location a promptly informed me I'd I did, I was in breach of contract. She could have delivered that in a much more professional manner. Either she was having a very bad day or is just that type of person.

Rating:

4.0

Tell customers about the Gas Mileage of trucks. The a customer overfills the the replacement amount of gas give him or she a credit.

Rating:

5.0

Picking up the rental was fast and easy, the rates were reasonable. I liked the way returning the rental did not require me to go inside and stand in line. Overall a great experience, I will definitely be returning!

Rating:

5.0

Coffee and donuts. Lol. Great service every time. Keep it up guys. Will be back in the future. 👍🏾

Rating:

3.0

They charged me twice!!!!! And i have too go through all kinds of stuff to even talk too someone

Rating:

5.0

Excellent Service and quality vehicles

Rating:

5.0

Don't change anything. All good.

Rating:

5.0

Perfect!

Rating:

5.0

All great. Nothing came to mind.

Rating:

4.0

New to have the equipment clean and ready for a customer. The truck was very filthy both inside and out. With Covid 19 each equipment should be sanitized after use. Also I was asked to removed my mask inside the store to take a picture. That's very unsafe that should be done outside. I do my pick up check in online and it still take the same amount of time!

Rating:

5.0

Nothing ! Everything was fine i have no complaints.

Rating:

5.0

I got a brand new truck with only 67 miles! How awesome is that!

Rating:

2.0

The store associate that helped my father and I was irritable and abrasive. He came into the store after we had been waiting for awhile, and appeared disinterested when we asked for help. When I told him that I had a rental that was booked through my mobile app and I needed further assistance, his response was to read what was on my phone. I explained that it had been “processing” and he pulled up my information to help me. When the transaction was complete he handed my paperwork to me and I quickly rushed out the door. His demeanor had made me very uncomfortable. Unfortunately, we had to return for assistance because the vehicle would not start. He discovered that he gave us the wrong keys and sent us on our way. It was a small error, and not a big deal, but we were surprised that there was no apology from the associate. That experience makes me hesitant in renting from this particular location in the future.

Rating:

2.0

uhaul miss quoted mileage from Parker AZ to moreno Valley, now wants to charge me more money. Took over 2 hours to get the truck initially and still brought it back 2 hours early and with more fuel then i started with

Rating:

1.0

Make sure you have the vehicle available that the customer purposely reserved in advance, at the specified location. And make sure your website works for customer and account access.

Rating:

1.0

Old as truck never again I will go back to uheal

Rating:

5.0

The trailor still had some small leaves and sticks left from last person. Could of been cleaned out.

Rating:

5.0

Nice costumer services, and nice trucks?

Rating:

4.0

Unfortunately, I had to drive to this location after my initial trailer reservation, as promised, was not provided. Plus I was met with very rude, cold and inconsiderate staff at this initial location. I was forced to drive from Menifee to Perris and then to Moreno Valley to finally pick up a reserved trailer. Plus, through no fault of the Moreno Valley location, I had to return the trailer all the way in Moreno Valley again. Luckily the Moreno Valley staff was on point. This was a significant inconvenience for me and my family. As much as I like Uhaul, I will consider other trailer rental companies in the future. Very disappointed.

Rating:

5.0

The vehicle was dusty, just need to have it cleaner. Overall friendliness and speed of service was great!

Rating:

5.0

N/A

Rating:

1.0

Rude and very unprofessional staff, asking me irrelevant personal questions that has nothing to do with my reason for renting a pickup truck. I was charged for an additional 6 miles??

Rating:

1.0

The customer service was AWFUL!!!!!!!!!! I will NEVER go there again!

Rating:

5.0

Have more people working at the front desk.

Rating:

5.0

My experience was Great Dee Dee was very professional.

Rating:

5.0

Your pick up truck---- Our spare truck Thank you, Judy and Staff

Rating:

5.0

When checking the vehicle in, I had an issue with the mileage. I had received a text message from U-HAUL to verify the equipment condition. When I clicked on the link it asked if there was an issue with the amount of fuel or with the original mileage. There was an issue with the starting mileage and I took a picture of the odometer and replied back to the text. But when I turned in the vehicle they had no idea what I was talking about or referring too. So not sure why I was asked to verify anything if no one was aware of how to check if I did or did not. Why did I get a text message from UHAUL asking me to verify anything?

Rating:

5.0

Staff was attentive and professional. Equipment was ready upon my arrival. Staff filled my propane tank, hitched ,and unhitched my trailer. Drop-off only took a couple of minutes and I was on my way. Fast and easy- a great experience.

Rating:

5.0

Maurice Judy & Alex were outstanding & true professionals. I was truly impressed & had a very positive experience. I like what I saw. Great service all around.

Rating:

5.0

Great staff

Rating:

2.0

On the day of my pick which was after hours, my 10ft truck wasn’t prepared for self pick up. I called the agent then she referred to me a different location 30 mins away. However, the new location for pick up was closed also. I drove from San Diego to Redlands only to know that my truck was not prepared and have to stay overnight for next day pick up. Totally disappointed with the service and the waste of time.

Rating:

4.0

The online check-in didn't work like it said it would, but otherwise all was good

Rating:

5.0

Renting the equipment was easy and straight forward. price was reasonable. I will definitely be renting more equipment again.

Rating:

3.0

Thank you for providing 2 movers to help me. They were very courteous and helpful. I was grateful to be provided the truck I needed last minute due to unforeseen circumstances. The only suggestion I have, provide better lighting & security for when customers need to return their truck after hours. It was very dark & a bit scary to take all the pictures requested while it was so dark, then walking to the key drop box in the dark. Thank You for all your help!!!

Rating:

3.0

Employees very curt and uncaring. Trailer leaked during the rain soaking many boxes and two antique sewing machines.

Rating:

4.0

Keep up the good work!

Rating:

5.0

The representative was extremely helpful and knowledgeable.

Rating:

1.0

the worst customer service I have ever had from a U-haul. very rude employees!

Rating:

3.0

Only one worker behind the counter, long line, workers there but not enough workers behind the counter. The man was rushing to get finish tobhelpbthe next person that I felt bad keeping him, that I forgot to get boxes

Rating:

2.0

There was roaches and the central air did not help keep my stuff in temperature

Rating:

5.0

I found all the staff very helpful and eager to serve with a smile.

Rating:

5.0

Thank you for being quick and super helpful. Wish you the best!

Rating:

5.0

Storage clean

Rating:

3.0

It would have been excellent except that I had paid thru sept 27 and was not refunded any pro rate for leaving early. In these times that is not right.

Rating:

4.0

The hours listed for access to the storage was not the same. This may be due to COVID.

Rating:

4.0

Everyone was super helpful. I know I wasn't the easiest to deal with, yet they were respectful and patient.

Rating:

5.0

Staff are very helpful, competent and friendly. I liked the facilities and security. Would choose this facility again should I have a need.

Rating:

5.0

Kind, courteous, and professional.

Rating:

4.0

Access hours should be extended. Customer service is excellent 👍

Rating:

5.0

Very nice place and clean

Rating:

5.0

Very customer service keep up the great job

Rating:

5.0

Great service

Rating:

5.0

Everyone and the equipment worked out well.

Rating:

5.0

Staff was very helpful and friendly. Service in a timely manner. Overall good experience.

Rating:

5.0

I had my belongings in storage for almost five years at Uhaul. Any time I visited the facility, it was always super clean - no dust and ZERO bugs. Great, friendly, helpful staff!

Rating:

5.0

I am always treated very well at this location. The manager, Judy, has hired wonderful employees. I only deal with the people who have been the ones I started with since September 2018.

Rating:

5.0

Great!

Rating:

5.0

It was a pleasure to work with Judy. She took care of every detail to help us get the best storage unit for our needs.

Rating:

2.0

I canceled for the politics or regulations to U-Haul have to the customers is not so good pushing me to pay another company to cut my padlock is ridiculous I'm no happy with the politics

Rating:

4.0

Just couldn't afford $55 for a 5x5 closet.

Rating:

5.0

All staffs were kind & very professional. So efficient & the facility were always clean & secure. We’ve rented storage unit for last 2 years & really appreciated for the excellent service.

Rating:

5.0

Thanks

Rating:

5.0

Great service. Quick transfer from another facility.

Rating:

5.0

This was my second time using this facility in Moreno Valley. I have to say Judy is the best at what she does. Her and her staff get things done and make sure their customers are taken care of!

Rating:

4.0

Staff excellent, computers SUCK. Staff unable to complete registration which required me to return the next day to sign paperwork. Need to read alerts in vehicles, mine said "Oil change immediately".

Rating:

5.0

I had storage units at this location for 5 years ...due to illness...the staff was awesome with communication regarding my account and helping me through the entire ordeal. Very respectful profession

Rating:

5.0

The staff was really helpful and Customer service was excellent.

Rating:

5.0

Great customer service

Rating:

5.0

Clean modern storage facility. Great customer service.

Rating:

4.0

I think it is wrong that I have to pay fees for the dumpster... Everything else is pretty acceptable. Thank you for helping me with first months rent it was very needed.

Rating:

5.0

Courteous, knowledgeable, a pleasure to do business with. Please view this as my strongest and best review

Rating:

5.0

Fast and efficient service very pleased

Rating:

5.0

Carlos was friendly and helpful.

Rating:

5.0

Great place.

Rating:

5.0

Very much appreciate the facility and service provided.. thank you

Rating:

5.0

The associates at the U-Haul Moving & Storage of Moreno Valley were very helpful. Our reservation done with the U-Haul call center was completed for the wrong facility. MoVal associates fixed it.

Rating:

5.0

It’s a pleasure doing business with the u-haul staff, a good bunch of polite professional people.. very much appreciated

Rating:

4.0

My drama was no problem for the owner or staff they all stayed professional and worked with me on my situation Thank you for your understanding!

Rating:

5.0

This was a very pleasant experience, I was able to rent a storage space quickly, purchase things to help my move, salespeople were knowledgeable, friendly & I would tell friends to use U HALL.

Rating:

5.0

Carlos at the U-Haul Moreno Valley location was able to get my return spot changed and get me a storage room. He was quick and easy to deal with. Very nice and fast service. Thanks, Joe

Rating:

5.0

Judy, Carlos and Dee Dee at Moreno Valley Uhaul were most helpful and efficient. The Eastbridge NJ team were most efficient with the original reservation and delivery. Highly recommend Ubox system.

Rating:

4.0

I absolutely love Ms. Judy and her staff. 5 year Cus.They were always courteous. They all presented as neat and well groomed and were readily available to help with whatever need I had. Thank U Team

Rating:

5.0

Great customer service! Employee are always super nice and helpful! This facility is always clean and one the the best uhaul I trust.

Rating:

5.0

The folks at U-Haul were gracious and helpful. Thank you.

Rating:

5.0

Barbara was very pleasant and professional. Greatly appreciated everything she worked with me on (even through a system failure). Thank you for your great service!

Rating:

1.0

Going to court got assault

Rating:

5.0

The manager Judy was always helpful and exceedingly pleasant to deal with.

Rating:

5.0

First time there and was pleased.. with the service .

Rating:

4.0

N/a

Rating:

3.0

Didn't have what I was looking for.

Rating:

5.0

Everything was handled professionally from the beginning of the transaction reserving the truck to turning in the keys. Highly recommend using this facility.

Rating:

4.0

Great service.

Rating:

3.0

Facility and staff are GREAT. The one HUGE problem is that there's not enough staff, so you can be guaranteed to wait in line every time you need counter service.

Rating:

5.0

Thanks for your help I really appreciate it

Rating:

5.0

Josie was great! So helpful and friendly :)

Rating:

5.0

Satisfactory

Rating:

5.0

My family and I are extremely happy with the way things have turned out.everyone of us was calling the office or call center before our 2k sq ft house move!your facility was phenomenal in every way.

Rating:

5.0

Great place

Rating:

5.0

Love your employees there. They were very helpful and professional. I would definitely do business with them again in the future. Thank you guys.

Rating:

5.0

The staff was great thanks