U-Haul Moving & Storage of Moreno Valley

6481 reviews

23730 Sunnymead Bl   Moreno Valley, CA 92553
(Btwn Heacock & Graham)

(951) 247-0847

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Contact Us

(951) 247-0847

23730 Sunnymead Bl
Moreno Valley, CA 92553

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Martin G. 
Rating:
3.0

The inside of the truck was dirty. During these times with COVID there should have been a better cleaning procedures in place.

Gustavo R. 
Rating:
5.0

Customer did not leave a comment.

Husam A. 
Rating:
5.0

Great service

Cecil R. 
Rating:
5.0

Over all great service from checkin to attachment of the trailer back to check in!!

Layne D. 
Rating:
5.0

Customer did not leave a comment.

MARTIN D. 
Rating:
4.0

Customer did not leave a comment.

John S. 
Rating:
4.0

Customer did not leave a comment.

Lilian B. 
Rating:
5.0

EZ to rent and EZ to return. Great customer service at the Moreno Valley location.

Ely H. 
Rating:
5.0

I am somehow short of comments! I appreciate the safety, efficacy of the check-in and out, and the courtesy of the personnel.

Andrew N. 
Rating:
5.0

Owner Dee Dee, Judy, and staff were phenomenal. I will recommend them to all my friends and family.

PEDRO R. 
Rating:
3.0

Being asked for a phone number for a family member or friend and then asked to verify it by seeing your phone contacts is over the top and makes you feel like a criminal. I will not be renting from uhaul in the future.

Wayne K. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey B. 
Rating:
4.0

vERY POFESSIONAL

Anthony W. 
Rating:
5.0

Customer did not leave a comment.

Dennis C. 
Rating:
5.0

Customer did not leave a comment.

Sonia P. 
Rating:
5.0

Gentlemen that cleans and that is in the return area is very helpful and friendly. Please let him know he is doing a great job!.

Rick R. 
Rating:
5.0

Customer did not leave a comment.

Arthur S. 
Rating:
5.0

Customer did not leave a comment.

Hope H. 
Rating:
1.0

Horrible customer service. Horrible experience picking up. Rude employees. Employees not wearing masks. Would never recommend to friends/family

alex K. 
Rating:
5.0

Customer did not leave a comment.

Stephanie N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sheila R. 
Rating:
5.0

Keep it the way it is. if it ain't broke, don't mess with it.

Alfredo M. 
Rating:
2.0

Alexander T. Wasn't helpful He didn't suggest or recommend any discounts We were forced to bring the unit back to the same location instead of helping us figure out how to pay for a one way trip I called the phone multiple times to speak to a rep and no one answered on more than one occasion

Melina W. 
Rating:
5.0

The only thing I would recommend is that the vehicle be clean inside and out. I rented the pick up because I needed the bed. Unfortunately someone had left some dirt and rocks in the bed of the truck.

Teresa R. 
Rating:
4.0

Customer did not leave a comment.

Artemisa P. 
Rating:
5.0

Customer did not leave a comment.

James D. 
Rating:
5.0

Customer did not leave a comment.

Andrew L. 
Rating:
5.0

Customer did not leave a comment.

Dexter W.  |  Overall Experience 
Rating:
5.0

Keep up what your doing...so far so good.

Richard T. 
Rating:
5.0

Customer did not leave a comment.

Tracy H. 
Rating:
5.0

Customer did not leave a comment.

Jesse P. 
Rating:
3.0

Customer did not leave a comment.

Ernesto H. 
Rating:
5.0

Customer did not leave a comment.

Jackie R. 
Rating:
5.0

Customer did not leave a comment.

Nancy T. 
Rating:
1.0

You can improve your service by offering a truck with brakes that work . The truck had No Brakes! Seriously? How did the the people who park the trucks not not notice that the brake pedal goes all the way to the floor? Office folks not only didn't offer an apology for giving me me a truck with no brakes, they didn't even seem surprised. I'll be sure to share my experience on social media so that others won't rent a truck that will kill them.

Jerry P. 
Rating:
5.0

just keep up what your doing.

Richard T. 
Rating:
5.0

Cargo van was dusty on the exterior. The tire pressure sensor for the front right tire was faulty. Otherwise great customer service.

George A. 
Rating:
5.0

Thank you!

Mustafa A. 
Rating:
3.0

Everything was good at this location, I rented an auto transport. However, I wanted to drop it off at the Redlands and I was treated terrible over the phone by the lady on the other line. She questioned me as to why I wanted drop it off her location a promptly informed me I'd I did, I was in breach of contract. She could have delivered that in a much more professional manner. Either she was having a very bad day or is just that type of person.

Steven A. 
Rating:
4.0

Tell customers about the Gas Mileage of trucks. The a customer overfills the the replacement amount of gas give him or she a credit.

Victor M. 
Rating:
5.0

Customer did not leave a comment.

Dale H. 
Rating:
5.0

Picking up the rental was fast and easy, the rates were reasonable. I liked the way returning the rental did not require me to go inside and stand in line. Overall a great experience, I will definitely be returning!

Artemisa P. 
Rating:
5.0

Customer did not leave a comment.

Richard Z. 
Rating:
5.0

Coffee and donuts. Lol. Great service every time. Keep it up guys. Will be back in the future. 👍🏾

Emiliano G. 
Rating:
4.0

Customer did not leave a comment.

Carlos R. 
Rating:
5.0

Customer did not leave a comment.

Samuel L. 
Rating:
3.0

They charged me twice!!!!! And i have too go through all kinds of stuff to even talk too someone

Cindy G. 
Rating:
5.0

Excellent Service and quality vehicles

EDUARDO V. 
Rating:
5.0

Customer did not leave a comment.

Richard T. 
Rating:
5.0

Don't change anything. All good.

Alfredo M. 
Rating:
5.0

Customer did not leave a comment.

Mark B. 
Rating:
5.0

Perfect!

Ronald M. 
Rating:
5.0

All great. Nothing came to mind.

Alfredo M. 
Rating:
4.0

New to have the equipment clean and ready for a customer. The truck was very filthy both inside and out. With Covid 19 each equipment should be sanitized after use. Also I was asked to removed my mask inside the store to take a picture. That's very unsafe that should be done outside. I do my pick up check in online and it still take the same amount of time!

winston W. 
Rating:
5.0

Customer did not leave a comment.

Jolene G. 
Rating:
5.0

Nothing ! Everything was fine i have no complaints.

George F. 
Rating:
5.0

I got a brand new truck with only 67 miles! How awesome is that!

Adam E. 
Rating:
4.0

Customer did not leave a comment.

Corey R. 
Rating:
2.0

The store associate that helped my father and I was irritable and abrasive. He came into the store after we had been waiting for awhile, and appeared disinterested when we asked for help. When I told him that I had a rental that was booked through my mobile app and I needed further assistance, his response was to read what was on my phone. I explained that it had been “processing” and he pulled up my information to help me. When the transaction was complete he handed my paperwork to me and I quickly rushed out the door. His demeanor had made me very uncomfortable. Unfortunately, we had to return for assistance because the vehicle would not start. He discovered that he gave us the wrong keys and sent us on our way. It was a small error, and not a big deal, but we were surprised that there was no apology from the associate. That experience makes me hesitant in renting from this particular location in the future.

Timothy A. 
Rating:
2.0

uhaul miss quoted mileage from Parker AZ to moreno Valley, now wants to charge me more money. Took over 2 hours to get the truck initially and still brought it back 2 hours early and with more fuel then i started with

ryan S. 
Rating:
5.0

Customer did not leave a comment.

Oscar M. 
Rating:
1.0

Make sure you have the vehicle available that the customer purposely reserved in advance, at the specified location. And make sure your website works for customer and account access.

JUAN S. 
Rating:
4.0

Customer did not leave a comment.

brandon B. 
Rating:
5.0

Customer did not leave a comment.

Bounlee L. 
Rating:
4.0

Customer did not leave a comment.

Henry O. 
Rating:
1.0

Old as truck never again I will go back to uheal

Erik G. 
Rating:
5.0

The trailor still had some small leaves and sticks left from last person. Could of been cleaned out.

Edward Q. 
Rating:
5.0

Nice costumer services, and nice trucks?

JOSE P. 
Rating:
4.0

Unfortunately, I had to drive to this location after my initial trailer reservation, as promised, was not provided. Plus I was met with very rude, cold and inconsiderate staff at this initial location. I was forced to drive from Menifee to Perris and then to Moreno Valley to finally pick up a reserved trailer. Plus, through no fault of the Moreno Valley location, I had to return the trailer all the way in Moreno Valley again. Luckily the Moreno Valley staff was on point. This was a significant inconvenience for me and my family. As much as I like Uhaul, I will consider other trailer rental companies in the future. Very disappointed.

Herman H. 
Rating:
5.0

The vehicle was dusty, just need to have it cleaner. Overall friendliness and speed of service was great!

Rigoberto B. 
Rating:
5.0

Customer did not leave a comment.

Minghan L. 
Rating:
5.0

N/A

RASAQ B. 
Rating:
1.0

Rude and very unprofessional staff, asking me irrelevant personal questions that has nothing to do with my reason for renting a pickup truck. I was charged for an additional 6 miles??

MUSTAPHA J. 
Rating:
1.0

The customer service was AWFUL!!!!!!!!!! I will NEVER go there again!

duane G. 
Rating:
5.0

Have more people working at the front desk.

TIMOTHY G. 
Rating:
5.0

My experience was Great Dee Dee was very professional.

JOSIE G. 
Rating:
5.0

Your pick up truck---- Our spare truck Thank you, Judy and Staff

CALVIN E. 
Rating:
5.0

Customer did not leave a comment.

Gretell R. 
Rating:
5.0

Customer did not leave a comment.

NOEL M. 
Rating:
5.0

When checking the vehicle in, I had an issue with the mileage. I had received a text message from U-HAUL to verify the equipment condition. When I clicked on the link it asked if there was an issue with the amount of fuel or with the original mileage. There was an issue with the starting mileage and I took a picture of the odometer and replied back to the text. But when I turned in the vehicle they had no idea what I was talking about or referring too. So not sure why I was asked to verify anything if no one was aware of how to check if I did or did not. Why did I get a text message from UHAUL asking me to verify anything?

CARLOS T. 
Rating:
5.0

Staff was attentive and professional. Equipment was ready upon my arrival. Staff filled my propane tank, hitched ,and unhitched my trailer. Drop-off only took a couple of minutes and I was on my way. Fast and easy- a great experience.

Robert J. 
Rating:
5.0

Maurice Judy & Alex were outstanding & true professionals. I was truly impressed & had a very positive experience. I like what I saw. Great service all around.

David S. 
Rating:
5.0

Great staff

Richard Z. 
Rating:
4.0

Customer did not leave a comment.

Treniece F. 
Rating:
2.0

On the day of my pick which was after hours, my 10ft truck wasn’t prepared for self pick up. I called the agent then she referred to me a different location 30 mins away. However, the new location for pick up was closed also. I drove from San Diego to Redlands only to know that my truck was not prepared and have to stay overnight for next day pick up. Totally disappointed with the service and the waste of time.

RUDY F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bradley H. 
Rating:
4.0

The online check-in didn't work like it said it would, but otherwise all was good

Benjamin L. 
Rating:
5.0

Renting the equipment was easy and straight forward. price was reasonable. I will definitely be renting more equipment again.

Byron J. 
Rating:
3.0

Thank you for providing 2 movers to help me. They were very courteous and helpful. I was grateful to be provided the truck I needed last minute due to unforeseen circumstances. The only suggestion I have, provide better lighting & security for when customers need to return their truck after hours. It was very dark & a bit scary to take all the pictures requested while it was so dark, then walking to the key drop box in the dark. Thank You for all your help!!!

Louisa A. 
Rating:
5.0

Customer did not leave a comment.

Sherinda C. 
Rating:
3.0

Employees very curt and uncaring. Trailer leaked during the rain soaking many boxes and two antique sewing machines.

Edward A. 
Rating:
5.0

Customer did not leave a comment.

terry T. 
Rating:
5.0

Customer did not leave a comment.

Dale H. 
Rating:
4.0

Keep up the good work!

Adrianna B. 
Rating:
5.0

Customer did not leave a comment.

Lorena E. 
Rating:
5.0

The representative was extremely helpful and knowledgeable.

sheena S. 
Rating:
1.0

the worst customer service I have ever had from a U-haul. very rude employees!

Hrachya G. 
Rating:
5.0

Customer did not leave a comment.

RYAN R. 
Rating:
5.0

Customer did not leave a comment.

Gregory T. 
Rating:
5.0

Customer did not leave a comment.

Heather G. 
Rating:
5.0

Customer did not leave a comment.

Luis S. 
Rating:
4.0

Customer did not leave a comment.

Sybil F. 
Rating:
3.0

Customer did not leave a comment.

LaShawn A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

javier s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Areona C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Latisha B.  |  First Impressions 
Rating:
3.0

Only one worker behind the counter, long line, workers there but not enough workers behind the counter. The man was rushing to get finish tobhelpbthe next person that I felt bad keeping him, that I forgot to get boxes

Victoria C.  |  First Impressions 
Rating:
2.0

There was roaches and the central air did not help keep my stuff in temperature

Abigail L.  |  Overall Experience 
Rating:
5.0

I found all the staff very helpful and eager to serve with a smile.

ARIE G.  |  Overall Experience 
Rating:
5.0

Thank you for being quick and super helpful. Wish you the best!

jACQUELINE G.  |  Overall Experience 
Rating:
5.0

Storage clean

ARIE G.  |  First Impressions 
Rating:
3.0

It would have been excellent except that I had paid thru sept 27 and was not refunded any pro rate for leaving early. In these times that is not right.

Paul M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rony R.  |  Overall Experience 
Rating:
4.0

The hours listed for access to the storage was not the same. This may be due to COVID.

Roy L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

NATHANIEL H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ANDRE B.  |  Overall Experience 
Rating:
4.0

Everyone was super helpful. I know I wasn't the easiest to deal with, yet they were respectful and patient.

Thi M.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

william p.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Helen B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Steve H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CARLA T.  |  Overall Experience 
Rating:
5.0

Staff are very helpful, competent and friendly. I liked the facilities and security. Would choose this facility again should I have a need.

maxine p.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Miguel G.  |  First Impressions 
Rating:
5.0

Kind, courteous, and professional.

Martin E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Karen H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Norberto G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KATHLEEN P.  |  First Impressions 
Rating:
4.0

Access hours should be extended. Customer service is excellent 👍

GERONE R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Keith C.  |  First Impressions 
Rating:
5.0

Very nice place and clean

Juan M.  |  Overall Experience 
Rating:
5.0

Very customer service keep up the great job

George J.  |  First Impressions 
Rating:
5.0

Great service

libier l.  |  First Impressions 
Rating:
5.0

Everyone and the equipment worked out well.

Jay J.  |  First Impressions 
Rating:
5.0

Staff was very helpful and friendly. Service in a timely manner. Overall good experience.

Sherry W.  |  Overall Experience 
Rating:
5.0

I had my belongings in storage for almost five years at Uhaul. Any time I visited the facility, it was always super clean - no dust and ZERO bugs. Great, friendly, helpful staff!

KELLY T.  |  Overall Experience 
Rating:
5.0

I am always treated very well at this location. The manager, Judy, has hired wonderful employees. I only deal with the people who have been the ones I started with since September 2018.

RITA D.  |  First Impressions 
Rating:
5.0

Great!

Melissa A.  |  Overall Experience 
Rating:
5.0

It was a pleasure to work with Judy. She took care of every detail to help us get the best storage unit for our needs.

maxine p.  |  First Impressions 
Rating:
2.0

I canceled for the politics or regulations to U-Haul have to the customers is not so good pushing me to pay another company to cut my padlock is ridiculous I'm no happy with the politics

OSTILIO V.  |  Overall Experience 
Rating:
4.0

Just couldn't afford $55 for a 5x5 closet.

RALPH S.  |  Overall Experience 
Rating:
5.0

All staffs were kind & very professional. So efficient & the facility were always clean & secure. We’ve rented storage unit for last 2 years & really appreciated for the excellent service.

Angie H.  |  Overall Experience 
Rating:
5.0

Thanks

OSWALD S.  |  First Impressions 
Rating:
5.0

Great service. Quick transfer from another facility.

Joleen R.  |  Overall Experience 
Rating:
5.0

This was my second time using this facility in Moreno Valley. I have to say Judy is the best at what she does. Her and her staff get things done and make sure their customers are taken care of!

cynthia a.  |  Overall Experience 
Rating:
4.0

Staff excellent, computers SUCK. Staff unable to complete registration which required me to return the next day to sign paperwork. Need to read alerts in vehicles, mine said "Oil change immediately".

LINDA C.  |  First Impressions 
Rating:
5.0

I had storage units at this location for 5 years ...due to illness...the staff was awesome with communication regarding my account and helping me through the entire ordeal. Very respectful profession

BEATRICE W.  |  Overall Experience 
Rating:
5.0

The staff was really helpful and Customer service was excellent.

michael a.  |  Overall Experience 
Rating:
5.0

Great customer service

Yolanda C.  |  First Impressions 
Rating:
5.0

Clean modern storage facility. Great customer service.

Brandon C.  |  First Impressions 
Rating:
4.0

I think it is wrong that I have to pay fees for the dumpster... Everything else is pretty acceptable. Thank you for helping me with first months rent it was very needed.

melanie l.  |  Overall Experience 
Rating:
5.0

Courteous, knowledgeable, a pleasure to do business with. Please view this as my strongest and best review

Theodore S.  |  First Impressions 
Rating:
5.0

Fast and efficient service very pleased

charles t.  |  First Impressions 
Rating:
5.0

Carlos was friendly and helpful.

Melanie H.  |  Overall Experience 
Rating:
5.0

Great place.

AARON L.  |  Overall Experience 
Rating:
5.0

Very much appreciate the facility and service provided.. thank you

GRAHAM C.  |  Overall Experience 
Rating:
5.0

The associates at the U-Haul Moving & Storage of Moreno Valley were very helpful. Our reservation done with the U-Haul call center was completed for the wrong facility. MoVal associates fixed it.

joseph W.  |  Overall Experience 
Rating:
5.0

It’s a pleasure doing business with the u-haul staff, a good bunch of polite professional people.. very much appreciated

GRAHAM C.  |  First Impressions 
Rating:
4.0

My drama was no problem for the owner or staff they all stayed professional and worked with me on my situation Thank you for your understanding!

JOSIE I.  |  First Impressions 
Rating:
5.0

This was a very pleasant experience, I was able to rent a storage space quickly, purchase things to help my move, salespeople were knowledgeable, friendly & I would tell friends to use U HALL.

MAJORIE T.  |  First Impressions 
Rating:
5.0

Carlos at the U-Haul Moreno Valley location was able to get my return spot changed and get me a storage room. He was quick and easy to deal with. Very nice and fast service. Thanks, Joe

joseph W.  |  First Impressions 
Rating:
5.0

Judy, Carlos and Dee Dee at Moreno Valley Uhaul were most helpful and efficient. The Eastbridge NJ team were most efficient with the original reservation and delivery. Highly recommend Ubox system.

Timothy M.  |  Overall Experience 
Rating:
4.0

I absolutely love Ms. Judy and her staff. 5 year Cus.They were always courteous. They all presented as neat and well groomed and were readily available to help with whatever need I had. Thank U Team

MONIQUE L.  |  Overall Experience 
Rating:
5.0

Great customer service! Employee are always super nice and helpful! This facility is always clean and one the the best uhaul I trust.

Bunnavy M.  |  Overall Experience 
Rating:
5.0

The folks at U-Haul were gracious and helpful. Thank you.

John M.  |  First Impressions 
Rating:
5.0

Barbara was very pleasant and professional. Greatly appreciated everything she worked with me on (even through a system failure). Thank you for your great service!

JOHNNY S.  |  First Impressions 
Rating:
1.0

Going to court got assault

lisa s.  |  Overall Experience 
Rating:
5.0

The manager Judy was always helpful and exceedingly pleasant to deal with.

STEVEN O.  |  Overall Experience 
Rating:
5.0

First time there and was pleased.. with the service .

fidencio g.  |  Reservation 
Rating:
4.0

N/a

PATRICK R.  |  Overall Experience 
Rating:
3.0

Didn't have what I was looking for.

NATASHA H.  |  Reservation 
Rating:
5.0

Everything was handled professionally from the beginning of the transaction reserving the truck to turning in the keys. Highly recommend using this facility.

peggy f.  |  Overall Experience 
Rating:
4.0

Great service.

ANTHONY S.  |  Overall Experience 
Rating:
3.0

Facility and staff are GREAT. The one HUGE problem is that there's not enough staff, so you can be guaranteed to wait in line every time you need counter service.

WILLIAM C.  |  Overall Experience 
Rating:
5.0

Thanks for your help I really appreciate it

ALBERT R.  |  Overall Experience 
Rating:
5.0

Josie was great! So helpful and friendly :)

Tricia B.  |  Reservation 
Rating:
5.0

Satisfactory

Michael N.  |  Overall Experience 
Rating:
5.0

My family and I are extremely happy with the way things have turned out.everyone of us was calling the office or call center before our 2k sq ft house move!your facility was phenomenal in every way.

RITA D.  |  Reservation 
Rating:
5.0

Great place

Joe F.  |  Overall Experience 
Rating:
5.0

Love your employees there. They were very helpful and professional. I would definitely do business with them again in the future. Thank you guys.

edith w.  |  Overall Experience 
Rating:
5.0

The staff was great thanks

MISCHA D.  |  Overall Experience 
Rating:
5.0

Judy is a fabulous Manager and always has s smile on her face and also she is always so very helpful when I come in to handle my storage needs👌

RACHEL G.  |  Overall Experience 
No reviews have been submitted for this location.

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