Customer Reviews for U-Haul Moving & Storage of Morton Grove

908 reviews

9009 Waukegan Rd   Morton Grove, IL 60053

(847) 966-8690

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat-Sun: 7 am - 7 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(847) 966-8690

9009 Waukegan Rd
Morton Grove, IL 60053

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat-Sun: 7 am - 7 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

The staff are kind, courteous & very helpful. Thanks Uhaul.

joselito s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Imad B. 
Rating:
5.0

Customer did not leave a comment.

DAVID G. 
Rating:
4.0

Customer did not leave a comment.

CODY A. 
Rating:
5.0

Angie is the manager & runs this place spot on. Jenny

DORA T. 
Rating:
5.0

I had great service. Attendants were all very helpful.

James L. 
Rating:
5.0

Excellent service at check in time and upon return. Jenny was very friendly, knowledgeable and helpful; A+++!

Kevin T. 
Rating:
5.0

Customer did not leave a comment.

BOGDAN S. 
Rating:
5.0

Customer did not leave a comment.

GEREMY K. 
Rating:
4.0

Customer did not leave a comment.

Molly P. 
Rating:
3.0

I am struggling with my rating of this location. My pickup experience was not good and just based upon that I would rate the location “poor” and I would not recommend it to a friend. The woman checking me out had a bad attitude, was curt and unpleasant. HOWEVER, the woman there when I checked out was wonderful — willing to explain things, taking the time to answer questions fully. My experience with her and the crew at the 4-6:00 hours would cause me to rate the location “above average” and YES I would recommend to a friend.

melissa M. 
Rating:
5.0

Nothing - The girl who assisted me, Jenny, was really nice. I had originally reserved a truck with Budget, which would have cost more and was 4 feet shorter than the truck I got from UHaul, but they canceled on me two days before my move, saying they had no trucks. even tho I received a confirmation. I saved $60 at UHaul and got better customer service, as the guy from Budget told me "All you have is a confirmation, not a truck" (Huh? than why give a confirmation?) and "Well I guess that's life" (Huh?) Thanks for canceling Budget!! I will always rent from UHaul now.

LISA V. 
Rating:
5.0

Customer did not leave a comment.

RYAN F. 
Rating:
5.0

Customer did not leave a comment.

DAVID M. 
Rating:
5.0

Customer did not leave a comment.

Joselito S. 
Rating:
5.0

Customer did not leave a comment.

FABIOLA L. 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS M. 
Rating:
1.0

Went to this location 2 times for 2 separate rentals of trucks. First time check in process took over 30 min, truck was not ready, watched them clean it at a snails pace for over 10 min. Only reason I used location for a 2nd time because I had no other choice. Management and employees have bad attitudes, are extremely slow (almost intentionally) , and act like they are being bothered or don't want to be there. Employees are not helpful, very nonchalant and not considered of any customers time that came in. Very shocking.

CHRISTOPHER K. 
Rating:
5.0

Customer did not leave a comment.

joselito s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LARRY H. 
Rating:
5.0

Great customer service. Ladies upfront were awesome.

ENRIQUE C.  |  First Impressions 
Rating:
5.0

The bag of blanket's I rented where soaking wet.

THOMAS W. 
Rating:
4.0

Customer did not leave a comment.

ALEX K. 
Rating:
5.0

The overall corporate UHaul reservation system is confusing and scary if you can't guarantee a trailer when I need one.

Kevin K. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey A. 
Rating:
5.0

Angi the manager at this location is really well train and she knows her staff. Had an accident with the equipment and all were so helpful.

JULIO E. 
Rating:
5.0

Had a experience with the locations employees. Will definitely recommend this location to others.

Ninos S. 
Rating:
5.0

Took a long to check out and check in

AUMIR A. 
Rating:
3.0

Customer did not leave a comment.

John R. 
Rating:
4.0

Always go a little bigger than you think when renting a moving truck. So glad I opted for the 26 ft over the 20 ft !! If id taken the 20 foot truck We would've been stacking things. With that extra 6 foot we were able to put all the furniture and mattresses in without having to stack. Makes a big difference. Worked out very well, truck was fine

LEONARD H. 
Rating:
5.0

Customer did not leave a comment.

Julio D. 
Rating:
5.0

Customer did not leave a comment.

RADU M. 
Rating:
5.0

Customer did not leave a comment.

Roy M. 
Rating:
5.0

Customer did not leave a comment.

ERIC A. 
Rating:
5.0

Keep up the excellent service.

TAHIR H. 
Rating:
3.0

Dirty truck. Cigarette butts stuffed full in ashtray. Cracked windshield, rear latch broken.

STEVEN B. 
Rating:
5.0

Jenny helped us throughout the whole process and she was fantastic. Answered all our questions and went above and beyond to make sure we were fully satisfied. Her attention to detail and way above average customer service made what could have been a very stressful experience a very pleasant one.

MIGUEL N. 
Rating:
5.0

All team members were very helpful and professional. The vehicle I received was well-maintained

LEO E. 
Rating:
1.0

Horrible, the store smells like cigarettes because the clerk was smoking by the door. The mileage on the van was wrong and no one knew how to fix it. Ended up paying for an extra mile and $14 in gas for using 10 miles because the gauge was not completely full but the paper work said it did. Will never rent from this location again. Will use enterprise next time.

Dino Angelo L. 
Rating:
5.0

Customer did not leave a comment.

Majd S. 
Rating:
5.0

Great service!.

Diana C. 
Rating:
1.0

Add more staff Update the local phone number for this location in Google

Omar A. 
Rating:
5.0

Customer did not leave a comment.

RUBEN R. 
Rating:
5.0

The staff was great

JOSEPH V. 
Rating:
5.0

Excellent customer service when picking up truck!! The gentleman who helped me was extremely helpful!!

BRETT S. 
Rating:
5.0

Customer did not leave a comment.

DANIEL B. 
Rating:
4.0

Customer did not leave a comment.

MOHAMMAD M. 
Rating:
4.0

Customer did not leave a comment.

JOSHUA S. 
Rating:
5.0

Love the 2 employees at the front desk this Sunday afternoon!

JIMMY L. 
Rating:
4.0

Customer did not leave a comment.

ROBERT P. 
Rating:
5.0

Customer did not leave a comment.

LARRY H. 
Rating:
2.0

Smelled of smoke inside had to air it out just so I could use it

HEMAL P. 
Rating:
5.0

Customer did not leave a comment.

ALI K. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS K. 
Rating:
5.0

Customer did not leave a comment.

ELIU R. 
Rating:
5.0

Customer did not leave a comment.

Stelios N. 
Rating:
4.0

Thank for helping me out

BRIAN S. 
Rating:
5.0

Customer did not leave a comment.

AZHAR M. 
Rating:
5.0

Customer did not leave a comment.

Gary W. 
Rating:
5.0

Awesome customer care from new awesome folks representing UHAUL

DEBORAH B. 
Rating:
4.0

Good!

JOSE S. 
Rating:
5.0

I was overcharged for gas. I drove 14 miles in a 15 foot cube and added 2 gallons of gas, when i recieved my reciept I was charged for an additional 2 gallons. I do not know how its possible to drive 14 miles and need to refill 4 gallons of gas

PETER K. 
Rating:
4.0

The location was fine, but it was 12 miles away from where I thought I was picking it up when I booked the truck requiring a lot of last minute changes so that I could get to this location. I should have been informed upfront when I booked the truck that my preferred location was not available.

CHRISTOPHER M. 
Rating:
5.0

Customer did not leave a comment.

JAN CARLO E. 
Rating:
5.0

Customer did not leave a comment.

JERRY Y. 
Rating:
5.0

Customer did not leave a comment.

Leonard D. 
Rating:
5.0

Customer did not leave a comment.

Peter D. 
Rating:
5.0

Customer did not leave a comment.

ALAN C. 
Rating:
3.0

The staff was very distracted when everyone was trying to pickup their items, inquire about reservations, or help hookup the trailer. The computer was either not working well or user error. We got no real instructions on how to hookup or disconnect the trailer, the gentleman simply put it on and sent us on our way. When I asked a question about the hookup he seemed annoyed and then didn't really say anything.

KARI S. 
Rating:
3.0

My mileage price was double the price. I tried calling. I was on hold of maybe 20 minutes when it said I would be on hold for 8 Very unhappy

MARSHALL D. 
Rating:
5.0

Customer did not leave a comment.

Patrick S. 
Rating:
5.0

Customer did not leave a comment.

JASON S. 
Rating:
1.0

I think the person at the front should be fired. His name was Timothy. He was rude, he took 1 hour to complete our reservation and made me late to the appointment to get my car fixed and now I have to call off work tomorrow. He took 1 hour to complete the reservation and got everything wrong. Then he asked me to right down my debit card number for him to "fix it later". However the guy moving the cars named Oscar was super helpful. The guy behind me in line was also upset because he was waiting so long for his reservation. I've used this uhual location over 15 times and I will never use it again if this guy is working there. Never had this terrible of an experience.

ABDULLAH A. 
Rating:
5.0

Customer did not leave a comment.

Joanne K. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH S. 
Rating:
4.0

Customer did not leave a comment.

RONALD V. 
Rating:
5.0

Customer did not leave a comment.

PETER C. 
Rating:
5.0

Customer did not leave a comment.

KEITH C. 
Rating:
1.0

Terrible billing experience. Rented one day, was charged for 2 days. If I didnt review the final billing, I would be charged for 2 days for no reasons. No explanation, no apologies. Terrible.

KY N. 
Rating:
4.0

i was charged AGAIN for the box when i returned the box 2 days before it was due.

MARICEL L. 
Rating:
3.0

Waited in line approx 30 min to pick up a trailer. There was a customer with trouble ahead of us that took a long time, and while I understand that it would help if another employee could process pick ups.

Jeffrey R. 
Rating:
4.0

Customer did not leave a comment.

KAREN S. 
Rating:
4.0

Customer did not leave a comment.

KAREN S. 
Rating:
5.0

Customer did not leave a comment.

JESUS O. 
Rating:
5.0

None

David M. 
Rating:
5.0

Great and friendly customer service.

Trinh N. 
Rating:
5.0

Customer did not leave a comment.

RICK K. 
Rating:
3.0

The employees were new which is fine and great but I believe they attached the wrong 5x8 to my car which resulted in a confusing drop off scenario at the receiving location in Boston....and it did not help that the Boston recipients were super rude to the point of me feeling scared at the way they looked at me as I returned the unit and requested a receipt - I literally felt fearful for my safety as they stated twice I did not need a receipt so i dropped it and left as my safety was more important to me then your UHaul. Then a few days after i returned the unit, the UHaul Boston folks called me asking when i planned to return the unit - I was confused since i had dropped it off alreay - I guess I did need that receipt after all is what went through me mind. The location in Boston was surrounded by Meth addicts wandering the streets - the employees were hard and rude - scary individuals. not good.

THOMAS L. 
Rating:
5.0

Customer did not leave a comment.

Macy G. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH G. 
Rating:
5.0

My experience was perfect . Quick smooth transaction.

OSCAR L. 
Rating:
5.0

Customer did not leave a comment.

ALBERT G. 
Rating:
5.0

Customer did not leave a comment.

SHERWIN PHILIP L. 
Rating:
5.0

very professional

dan H. 
Rating:
5.0

Customer did not leave a comment.

Jonathan P. 
Rating:
1.0

Customer did not leave a comment.

EDWIN V. 
Rating:
5.0

everyone I interacted with was great.

MARTIN M. 
Rating:
5.0

Customer did not leave a comment.

Janet S.  |  First Impressions 
Rating:
5.0

The GM was a very professional and helpful

Luay S.  |  Overall Experience 
Rating:
5.0

Everything was fine except for when driving on the highway the truck was very very loud. Sounded like something was lose on the outside on top. It was so loud I could not hear my GPS or hear my partner with directions.

DONNA B. 
Rating:
4.0

Inside of van floor was dirty, should have been cleaned.

HAROLD K. 
Rating:
5.0

Door did not work weel

CARL C. 
Rating:
5.0

Customer did not leave a comment.

LAURA B. 
Rating:
5.0

Customer did not leave a comment.

Jaime P. 
Rating:
3.0

Customer service rep added insurance without even asking me which I had to dispute next day. This isn't right and very misleading. I would not go back to this place..

ZAHID R. 
Rating:
2.0

The staff is excellent! The facility is clean and conveniently close for my reasons. My only con is the accessibility to my storage unit.

DERRICK C.  |  First Impressions 
Rating:
5.0

Thanks for all your help.!!!!!!!

Margaret F.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Roy B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cynthia D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

sharon l.  |  First Impressions 
Rating:
5.0

I wish I could remember the name of the guy working at Morton Grove IL uhaul on Sunday morning 7/11/21. He did a fantastic job. I’d been driving all night. Needed storage. I am so grateful for his service. Walked me thru the process with great care.

James W.  |  First Impressions 
Rating:
5.0

The two gentlemen that were working on 6/27/21 were very polite and friendly and helpful.

STEVE A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James T.  |  First Impressions 
Rating:
5.0

The service was awesome. They meet all of our needs

Scott O.  |  First Impressions 
Rating:
5.0

The staff is friendly and helpful.

Dawn W.  |  First Impressions 
Rating:
5.0

Great service, fast and very helpful I recommend this location.

BARBARA M.  |  First Impressions 
No reviews have been submitted for this location.

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