Customer Reviews for U-Haul Moving & Storage of Morton Grove

647 reviews

9009 Waukegan Rd   Morton Grove, IL 60053

(847) 966-8690

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat-Sun: 7 am - 7 pm

Services at this Location:

Contact Us

(847) 966-8690

9009 Waukegan Rd
Morton Grove, IL 60053

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat-Sun: 7 am - 7 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

MARVEN S. 
Rating:
3.0

Customer did not leave a comment.

CHERYL C. 
Rating:
5.0

Regular on renting trailer.. Charles and other employees are very helpful and professional ..

Juan R. 
Rating:
5.0

This was the best experience EVER renting a truck

Taishiya N. 
Rating:
5.0

Customer did not leave a comment.

Kirk T. 
Rating:
5.0

Customer did not leave a comment.

Michael A. 
Rating:
5.0

Customer did not leave a comment.

August R. 
Rating:
5.0

Overall a fantastic and very affordable experience renting a 9 foot van. Customer service was pleasant and flawless. Equipment was in excellent shape. Thank you Morton Grove UHaul!

Robert P. 
Rating:
5.0

Customer did not leave a comment.

PATRICIA S. 
Rating:
5.0

My next order is a 26 foot truck for friday June 25. Pllease do not make drive down to the fullerton location. Have a truck ic Glenview/Morton Grove Please

Litt C. 
Rating:
4.0

all good, would rent again. I wish the 5x8 trailers had some upper tie-down points for ratchet straps instead of just rope.

Anthony U. 
Rating:
5.0

No problem here. The problem, though you didn't ask, is your dated, janky website. Upgrade that asap. You are using a dated experience but forcing that on your audience and the UX is lousy. Seriously You can't just get rid of employees AND have a sucky website. Yours is lousy.

Dennis R. 
Rating:
5.0

Its was a one man show but consering the wait it was great servixe

William B. 
Rating:
5.0

Customer did not leave a comment.

Scott B. 
Rating:
5.0

The trailer that I rented had gravel covering the bottom the the employee offered to clean out but I was running late due to the original location in niles not being open so I couldn't pickup the original trailer I reserved

John B. 
Rating:
5.0

The staff that assisted our trailer pick up were fantastic! Knowledgeable, professional and quick service. Very happy with this crew!

Kristen K. 
Rating:
4.0

Have to say that I am not impressed with Uhaul's charge for extra mileage - was having to pick up and drop off the vehicle away from where I was going so was not fever extra mileage given you sent me out of my way. Felt like you were being dishonest to the customer and not a think I could do.

Mark F. 
Rating:
5.0

Customer did not leave a comment.

Michal S. 
Rating:
5.0

Ricky was very helpful and efficient!

Danny C. 
Rating:
5.0

Customer did not leave a comment.

Marin K. 
Rating:
5.0

Customer did not leave a comment.

Thor K. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
5.0

Customer did not leave a comment.

Lisa A. 
Rating:
5.0

How does the various service providers that I deal with on a daily basis and not just U-Haul this particular location for U-Haul in Morton Grove is phenomenal experience. I normally only see two different people there morning or night and no matter what time you go in or come back these guys are on top of their game. They're always Pleasant, organized, efficient and super fast. In all the years I've been going there I have never had an issue whatsoever with the many rentals I'm done. On top of it the tales room and a lot for that matter are super clean always. And so are the vehicles. I have never had a vehicle not be completely vacuumed and clean. It's a pleasure to do business with these two gentlemen at this location.

Sandra K. 
Rating:
5.0

Company Rep was polite and professional. I used trailer a couple hours and had no problems at all. Keep up the Good work.

Richard H. 
Rating:
5.0

The location was great. The person at the counter was courteous and helpful. My only problem was with your website. When I wanted to rent a 10' truck in Morton Grove, IL the website told me the closest location was in Rolling Meadows, IL. I called a different Morton Grove, IL rental location and they made my reservation and sent me to the location at 9009 Waukegan Road. When I went to register ahead online, I was told there were no trucks. A wonderful person, Wanda Fauber, at your 800-GO-U-HAUL phone number was able to fix everything and set my mind at ease. Thank you!

Howard K. 
Rating:
4.0

Customer did not leave a comment.

Rick Z. 
Rating:
5.0

Customer did not leave a comment.

Thomas N. 
Rating:
2.0

The worker in the Morton Grove U-Haul location needs some customer service training. He was not too friendly. Additionally, I asked him to take the utility dolly off my contract since I did not need it. He did remove it from the truck, but when I returned the truck to the Coral Springs, FL location, it was not removed from the contract. Aggravating!

TODD B. 
Rating:
5.0

We had some scratches on the goods and some dents. But I did not have any before pictures.

Viveca S. 
Rating:
3.0

Customer did not leave a comment.

Jacob C. 
Rating:
5.0

Customer did not leave a comment.

Nuphar R. 
Rating:
5.0

Customer did not leave a comment.

Joshua L. 
Rating:
4.0

The facility is great with fast service but your customer service number to speak to someone needs work. I tried calling three different times and holding for a very long period and never being connected to someone.

Mattheos S. 
Rating:
5.0

Customer did not leave a comment.

Norbert K. 
Rating:
5.0

Customer did not leave a comment.

FORREST B.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Aja H. 
Rating:
5.0

Kevin was great! Also I went to pick up my 6x12 trailer @ portage park where Trevon was working and he was on his game and said my car cld not pull that and found me a 5x8 in morton grove-on a holiday weekend! Can't say how much I was impressed by the professionalism. Goes to show also the good training he received.the whole team @ portage is just great. Thank you!

Donna P. 
Rating:
5.0

My Guy Kevin was awsome he really went out of his way to help us he was very polite and had a awsome personality I would easly recommend all my friends and family to come see Kevin so thanks Guys your the best Patrick Reilly

Patrick R. 
Rating:
5.0

Easy checkin on phone. Very easy return. Great experience.

Ravindra G. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey K. 
Rating:
5.0

Customer did not leave a comment.

Barry M. 
Rating:
5.0

The 6x12 trailer had a nail in the left rear tire and the tire went flat in my driveway. Fortunately we noticed and roadside assistance came out in 45 minutes and replaced the tire before we started the 8 hour drive. This saved us from a potentially dangerous situation on the freeway with a blown tire.

James A. 
Rating:
4.0

Customer did not leave a comment.

kurt R. 
Rating:
5.0

Customer did not leave a comment.

Thomas M. 
Rating:
4.0

Customer did not leave a comment.

JACOB K. 
Rating:
5.0

Very good

Robert M. 
Rating:
5.0

Customer did not leave a comment.

Gustavo G. 
Rating:
5.0

Customer did not leave a comment.

Shadi S. 
Rating:
5.0

Customer did not leave a comment.

DINESH P. 
Rating:
5.0

Customer did not leave a comment.

Tewodros M. 
Rating:
5.0

Customer did not leave a comment.

Rey G. 
Rating:
5.0

Customer did not leave a comment.

Sterling L. 
Rating:
5.0

Customer did not leave a comment.

Kevin M. 
Rating:
5.0

Customer did not leave a comment.

Abdelmoujoud E. 
Rating:
5.0

Customer did not leave a comment.

DARYL B. 
Rating:
4.0

Well the truck dashboard was not clean. Pretty dusty but the back was in good housekeeping order

Constantin U. 
Rating:
5.0

Customer did not leave a comment.

Glenn G. 
Rating:
5.0

Customer did not leave a comment.

James T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Abdelmoujoud E. 
Rating:
5.0

Very professional.

Robert B. 
Rating:
5.0

Customer did not leave a comment.

Laura B. 
Rating:
5.0

Customer did not leave a comment.

Brian S. 
Rating:
5.0

Makes me nervous to pickup dirty equipment with damage. I did not have time to investigate to ensure that I would not be charged, so I had to risk being accused of the mess. Thankfully, nothing was charged to me. I just didn't have time to deal with it.

John K. 
Rating:
5.0

Hard working guy was working the location alone. He clearly needed help, but was catering to every customer's needs. This guy will go far in life with his work ethic.

Daniel C. 
Rating:
3.0

Terrible Costumer Service. The guy who was sitting at the desk that rung me up had attitude issues. Telling other costumers to "shut the fuck up and get the fuck out of my store" when the costumer asked for tape if he use.

Bayarsaikhan N. 
Rating:
5.0

Customer did not leave a comment.

Oleg S. 
Rating:
1.0

I reserved a cargo van and when I pick it up I went inside ti asked fir another one and was told not available another one In these times customer wants to be able to feel safe to get in not worry to get sick Van was not cleaned at all Lots bird dropping outside n very dirty Inside I had to take a broom and sweep out back cargo and front I took a cloth and cleaner and cleaned steering wheel and dashboard And door panels and seats very dusty Ban was not cleaned in months very dirty and dusty I did complained but no one took This is a reaction and when I returned the equipment I did tell the employee there to make a note that I was very dis-satisfied

Sam K. 
Rating:
5.0

Friendly staff day and night, always receptive and quick to unhook trailers I rent getting me on my way.

Eugene C. 
Rating:
5.0

Customer did not leave a comment.

Gwen K. 
Rating:
5.0

Customer did not leave a comment.

George S. 
Rating:
4.0

Customer did not leave a comment.

Philip V. 
Rating:
4.0

Customer did not leave a comment.

Morton H. 
Rating:
5.0

Everything went great

William K. 
Rating:
5.0

Customer did not leave a comment.

david M. 
Rating:
2.0

One of the guys who was working was very rude to the woman in front of me. She was asking for discounts and this guy was helping another customer and decided to pipe in and tell her something like, "There aren't any discounts, lady. Just rent the truck and bring it back." It was not very professional. The woman decided to leave after he made another comment later.

Jason O. 
Rating:
5.0

Customer did not leave a comment.

Gilbert P. 
Rating:
5.0

Customer did not leave a comment.

Sungwoo P. 
Rating:
5.0

Customer did not leave a comment.

Stelios N. 
Rating:
5.0

Workers are great. Helpful. Happy with remtals

Michael R. 
Rating:
5.0

Customer did not leave a comment.

Challenor J. 
Rating:
4.0

Customer did not leave a comment.

Robert G. 
Rating:
5.0

Customer did not leave a comment.

ANDREW H. 
Rating:
5.0

Customer did not leave a comment.

Lawrence K. 
Rating:
5.0

Super professional

Suzanne C. 
Rating:
5.0

Customer did not leave a comment.

Mark K. 
Rating:
5.0

Customer did not leave a comment.

Nancy P. 
Rating:
5.0

Customer did not leave a comment.

Couri B. 
Rating:
5.0

Customer did not leave a comment.

Shirley S. 
Rating:
4.0

Your return process is too cumbersome!

Ikechukwu O. 
Rating:
5.0

Customer did not leave a comment.

Battseren S. 
Rating:
4.0

Customer did not leave a comment.

Roberta M. 
Rating:
5.0

Very helpful, friendly front desk personnel.

Pedro R. 
Rating:
1.0

Absolutely terrible customer service. We were able to pick up the u-box and drop it off for storage without issues. The problems started when it came time to pick up the u-box again. I called customer service 3x before I could get ahold of anyone and they said the box should be ready to be picked up whenever. When we got to the store their system was down and our box wasn't ready. When we returned our u-box to the store upon completion their system was still down but they said we were good and our transaction was complete. A few days later I receive an email stating that I was being charged another month of storage rent. I have tried calling multiple times and waiting on hold for hours but haven't been able to get ahold of anyone to fix the issue.

Kevin M. 
Rating:
5.0

I had a reservation in Chicago on the 24th. It was cancelled on me that day. There were no other 20' trucks available. This delayed my move by a day!

Barbara R. 
Rating:
5.0

Outstanding service. Service person was friendly and highly efficient. Equipment was ready for pick-up. He hooked up trailer and made sure lights worked. Done quickly. Return was quick also. We are so impressed with service there!

Paul S. 
Rating:
5.0

They were great when I had to change rental locations due to no one opening the niles location that I was originally supposed to pick up my trailer at!

John B. 
Rating:
4.0

Customer did not leave a comment.

Andrew P. 
Rating:
5.0

Customer did not leave a comment.

Alfonso V. 
Rating:
5.0

Having the gas tank filled up more than just 1/8th full would be nice.

Brian S. 
Rating:
4.0

Customer did not leave a comment.

Anika R. 
Rating:
5.0

Customer did not leave a comment.

Robyn B. 
Rating:
5.0

Customer did not leave a comment.

MEDARDO G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Edmon G.  |  Overall Experience 
Rating:
2.0

I did not appreciate the mouse trap in the unit. I did not appreciate getting invoices and calls regarding owing rent on the unit, after I had already moved out, telling at least 2 employees that I'd moved out.

Matthew T.  |  Overall Experience 
Rating:
2.0

There is a mouse trap in the unit. There's no dollies to use, and I had to lug things up stairs. We will be finding another place to store our things. And would like a refund for the lock we had to buy.

Matthew T.  |  First Impressions 
Rating:
5.0

The people he’s very friendly the manager is the best the parking lot is the best

Tudor D.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jennifer M.  |  First Impressions 
Rating:
2.0

Everything was great, except for the fact that I paid an entire month for a unit I was in for one night.

John R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John R.  |  First Impressions 
Rating:
5.0

Thanks

Rosemary R.  |  Overall Experience 
Rating:
3.0

We couldnt get my couch in because of the upper stoop and i had to get rid of it

Danielle B.  |  First Impressions 
Rating:
5.0

smooth operation.

TOM H.  |  First Impressions 
Rating:
5.0

The service was awesome. They meet all of our needs

Scott O.  |  First Impressions 
Rating:
5.0

The staff here is awesome! Very helpful and accommodating people who do their jobs well.

Mary S.  |  Overall Experience 
Rating:
5.0

The staff is friendly and helpful.

Dawn W.  |  First Impressions 
Rating:
5.0

Very nice people very good manager

Tudor d.  |  Overall Experience 
Rating:
5.0

Great service, fast and very helpful I recommend this location.

BARBARA M.  |  First Impressions 
Rating:
4.0

Good

ABDUL RAZAK K.  |  First Impressions 
Rating:
5.0

Very kind employees that clearly care about their customers.

Jerry B.  |  First Impressions 
Rating:
5.0

Charles McDonald Jr, General Manager, is a gem! He was very helpful in every interaction.

Masoud H.  |  Overall Experience 
Rating:
4.0

So appreciate the nice, helpful, & polite customer service that was given to me after a very long days drive from another state!

Lani L.  |  First Impressions 
Rating:
1.0

I never had a unit there but yet they kept an imaginary storage unit on lien for 4 months

Eric C.  |  Overall Experience 
Rating:
4.0

Thank you.

Hristo I.  |  Overall Experience 
Rating:
4.0

Our two packers and movers in Santa Fe were very good, professional in every way. They carefully wrapped each item and loaded our U-Box so the pieces were secured. I would definitely use U-Haul again

Margaret S.  |  Overall Experience 
Rating:
5.0

The man that helped me was wonderful. I truly appreciate the time he spent with me explaining options.

Rosemary R.  |  First Impressions 
Rating:
4.0

Thank you,!

Tommy W.  |  Overall Experience 
Rating:
4.0

The Morton Grove facility was very clean, staff was polite and helpful, and the price was very reasonable and affordable

CANDICE B.  |  Overall Experience 
No reviews have been submitted for this location.

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