My only complaint is that in order to enter the area where the storage lockers are, you must enter codes into two separate entry systems, 3 feet apart. This is annoying and a waste of time. They should just have one entry system.
Yvonne C | First ImpressionsCustomer Reviews for U-Haul Moving & Storage of Morton Grove
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very pleasant to deal with.
joyce r | First ImpressionsThe ladies in the front desk I forgot her name but she such amazing young lady. She have amazing customer service help me with everything I need. She great at her job. She made my morning better when I wasn’t have that good morning
Joy Y | Overall ExperienceEveryone is very helpful & friendly
Janette C | First ImpressionsStaff were nice. I was expecting one month free storage after renting truck at the same location, only for me to be told that I can only get that if I returned the vehicle to a different pickup station. I felt blindsided because I was not told this initially and this made the whole experience terrible.
Semiu A | Online Move InI am still waiting on a claim resolution. For some reason, my storage unit was not cancelled on the day of move-out, and I was billed for another month. I think the issue is being resolved, but just takes time and several phone calls to rectify issue.
Jody B | Overall ExperienceI can say that I haven't had any issues when it comes down to asking questions I give a 100% General Managers and there Staff, but I still have my unit I just felt I just needed to let the corporate office know that they're doing a good job,
WANDA V | Overall ExperienceThe gentleman at the front desk was the Best! He went above and beyond in his customer service. Beautiful!
BEVERLY R | First ImpressionsWe had to try at least 5 different storage units at move-in. The 4x8x5 unit door was too small for a queen mattress to fit through, even though the website stated that it would. We had already unloaded most of the trailer into the building, so had to move everything to another area of the building to a unit with a larger door. We were given 3 different locker numbers in the office, and all had locks on them, that the previous renters had left. Finally, found a locker that was open. Even though the process was frustrating...the staff was very apologetic, and helpful. Would recommend staff goes through all units to remove locks from empty units.
Jody B | First ImpressionsThe staff here went above and beyond to help me in a hard situation. The three people who helped me were amazing
LEGRANDE B | First ImpressionsVery nice, friendly, and secure. The units could use lighting. But at some point had a mouse/mold issue.
LOREN P | Overall ExperienceI have been using this particular location for the past Three years. By far the best staff and great manager
solomon r | Overall ExperienceThe staff were very friendly and helpful, and I think the U-Haul storge units were very well maintained. However, if it were not for the free month I was offered for the unit and the fact that I only need the unit for 2 months, I believe that some of the other local storage units would be better choices for various reasons for long term storage.
AKIVA W | First ImpressionsStaff and manager are all professionals
BAROSZ S | First ImpressionsEveryone at the facility was amazing. Very helpful!!
Julio M | First ImpressionsThe staff was very helpful and courteous. The problem I had was with the construction design of the building and door. Raising the door open with my hand resulted in a serious injury. The ends of my fingers were smashed as the door reached the top of its travel.. stops should be installed on all the doors to prevent this from happening to others. Thanks
Brian L | Overall ExperienceEvery thing was very clean. The unit was clean and was mopped out again just before we moved in.
BARBARA C | First ImpressionsI was very pleased with this facility and service and most likely would be using this particular place in the near future. Thanks for everything!
DERRICK C | Overall ExperienceEveryone was very helpful handling the move in transaction as well as the return of the one way rented trailer.
Craig H | Online Move InAll of your staff in Ohio at Bedford, Ohio were miserable. The only one that was worthwhile to deal with was Antonio at your Martin Grove, Illinois office.
danny K | First ImpressionsGreat staff! Clean vehicles
Tracey D | Overall ExperienceThe only complaint I had was that the storage was full of mouse, droppings all over the furniture that was stored.
michelene a | Overall ExperiencePoor layout of storage facility
Ryan W | Overall ExperienceN/A
Johnathan A | Online Move InThe customer service was great especially that late in the evening.
SALVADOR Z | First ImpressionsJenny was amazing, she was incredibly helpful and explained everything that I needed to know. She was extremely friendly and made the check in process super easy.
Krystalle W | First ImpressionsEasy check in and enough room to easily move in!
lindsay c | First ImpressionsSuper helpful and friendly staff. A bit further away than the Evanston location but worth the drive.
Mark S | First ImpressionsOne of the associates was very rude
MICHELLE R | First ImpressionsAn excellent facility, that kept our stuff safe for several years! Courteous and helpful staff!😊
Scott A | Overall ExperienceVery satisfied with everything
jean b | First ImpressionsI loved everything about this place! The staff is friendly, knowledgeable and polite.
COLLEEN R | Overall ExperienceLots of light, door was always open, staff helped me a lot.
jacalyn a | Overall ExperienceGreat Storage easy access! Angie was real helpful!
Roal M | First ImpressionsAngie and her crew did a great job on everything i needed.
Terrill K | First ImpressionsEveryone that I had interaction with was very polite and professional,it was a good experience.
Steven A | Overall ExperienceAngie was fantastic! Thank you!
Andrea A | Online Move InToo much money a month
reynaldo r | Overall ExperienceThe staff is fantastic - everyone was friendly and helpful. The manager (Angie) went above call of duty to help me with arrangements for a container and helped a lot.
Fawn L | First ImpressionsGreat customer service give 100stars
atheer i | First ImpressionsThankyou all for making my day a great deal brighter.
JOSEPH S | First ImpressionsThe staff and manager at this location are always extremely helpful and friendly. (I drive further to patronize this location.)
VALERIE C | First ImpressionsI arranged and paid for the unit that was already rented to someone else. My movers showed up to see a lock on my unit and nobody around was available to explain that. Next day the replacement unit was not workable. Total waste of time and money
Lennard R | Overall ExperienceThe staff was amazing and wonderful customer service!
Enrique C | Overall ExperienceAngoe best manager ever !!!
MICHAEL N | Overall ExperienceThe staff are kind, courteous & very helpful. Thanks Uhaul.
joselito s | Overall ExperienceGreat customer service. Ladies upfront were awesome.
Enrique C | First ImpressionsThe GM was a very professional and helpful
Luay S | Overall ExperienceThe staff is excellent! The facility is clean and conveniently close for my reasons. My only con is the accessibility to my storage unit.
DERRICK C | First ImpressionsThanks for all your help.!!!!!!!
Margaret F | First ImpressionsI wish I could remember the name of the guy working at Morton Grove IL uhaul on Sunday morning 7/11/21. He did a fantastic job. I’d been driving all night. Needed storage. I am so grateful for his service. Walked me thru the process with great care.
James W | First ImpressionsThe two gentlemen that were working on 6/27/21 were very polite and friendly and helpful.
Steven A | First ImpressionsI don't feel the storage entrance is secure at all. Anyone can walk in during open hours and roam around. We were in the end storage unit and you didn't know if anyone was around the corner as it was a dead-end and someone could have been hiding there. I did see the cameras, but I feel a large mirror at the end could show if anyone was hiding around the corner. All in all, it was a pleasant experience and we will be using your service again.
Linda P | Overall ExperienceI did not appreciate the mouse trap in the unit. I did not appreciate getting invoices and calls regarding owing rent on the unit, after I had already moved out, telling at least 2 employees that I'd moved out.
Matthew T | Overall ExperienceThere is a mouse trap in the unit. There's no dollies to use, and I had to lug things up stairs. We will be finding another place to store our things. And would like a refund for the lock we had to buy.
Matthew T | First ImpressionsThe people he’s very friendly the manager is the best the parking lot is the best
Tudor D | Overall ExperienceEverything was great, except for the fact that I paid an entire month for a unit I was in for one night.
John R | Overall ExperienceThanks
Rosemary R | Overall ExperienceWe couldnt get my couch in because of the upper stoop and i had to get rid of it
Danielle B | First Impressionssmooth operation.
TOM H | First ImpressionsThe service was awesome. They meet all of our needs
Scott O | First ImpressionsThe staff here is awesome! Very helpful and accommodating people who do their jobs well.
Mary S | Overall ExperienceThe staff is friendly and helpful.
ashlee W | First ImpressionsVery nice people very good manager
Tudor d | Overall ExperienceGreat service, fast and very helpful I recommend this location.
BARBARA M | First ImpressionsGood
ABDUL R | First ImpressionsVery kind employees that clearly care about their customers.
GERALD B | First ImpressionsCharles McDonald Jr, General Manager, is a gem! He was very helpful in every interaction.
Masoud H | Overall ExperienceSo appreciate the nice, helpful, & polite customer service that was given to me after a very long days drive from another state!
Lani L | First ImpressionsI never had a unit there but yet they kept an imaginary storage unit on lien for 4 months
Eric C | Overall ExperienceThank you.
Hristo I | Overall ExperienceOur two packers and movers in Santa Fe were very good, professional in every way. They carefully wrapped each item and loaded our U-Box so the pieces were secured. I would definitely use U-Haul again
Margaret S | Overall ExperienceThe man that helped me was wonderful. I truly appreciate the time he spent with me explaining options.
Rosemary R | First ImpressionsThank you,!
Tommy W | Overall ExperienceThe Morton Grove facility was very clean, staff was polite and helpful, and the price was very reasonable and affordable
CANDICE B | Overall ExperienceWe used a UBox to ship our belongings from Lynnwood WA to Morton Grove. Our experience with the folks at Morton Grove was amazing; they were super organized, polite, and helpful!
Scott M | Overall ExperienceGeneral manager of facility was incredibly rude and lacking of any customer service. Defensively saying "What do you want me to do?" is not an appropriate response to a legitimate client concern.
Corey B | Overall ExperienceI stored an RV there and came back after a long trip and the lost was so full I could not fit my RV into the spot I rented. Left me in a very difficult situation.
DARIN W | Overall ExperienceI was in a position where I needed to keep my things in storage longer than I had planned. Even before I retrieved them, the staff was super friendly and helpful. I would go to Morton Grove again!
Michelle M | Overall ExperienceI had no problems.
ELWOOD T | Overall ExperienceEvery one I talked to was extremely friendly and helpful thank you.
Eric L | Overall ExperienceAwesome
Eron N | Overall Experience