Customer Reviews for U-Haul Moving & Storage of Murrieta

Rating:

5.0

Thank to Jaime and Christina. You two ladies are beyond amazing. I not thank you too enough for all of your patience and generosity. May God choice blessings overtake you both. Thank you thank you and thank you!!

Rating:

5.0

Keep up the good work

Rating:

5.0

The worker helping hooking up/un hooking did an excellent job with customer service.

Rating:

5.0

I rent a motorcycle trailer about once a month from this center. Everyone at this location is very professional and I am in and out in just a few minutes. Thank you

Rating:

5.0

Great team at Uhaul. I got what I needed quickly, and the team was top notch.

Rating:

1.0

Communication was terrible. U-Haul made my reservations initially, then the next day I was told that the date that was scheduled wasn’t even available. A few days later I was told the same thing twice. Why schedule a reservation if it was never available to begin with? It was an inconvenience multiple times. The delivery went well as planned.

Rating:

1.0

I booked a reservation for a pick up and a different drop off. I was charged a wrong drop off when online it didn’t specify that. I would like a call back to resolve thie problem.

Rating:

1.0

comments from above rating germane

Rating:

5.0

Anchorage alaska uhaul needs improvement.

Rating:

5.0

Great experience thanks

Rating:

5.0

Thank you

Rating:

5.0

Setting up my move was stressful as I could not see my entire order in one place at anytime, nor could anyone provide me with a complete itemized quote or contract at any point. This made it very difficult to budget for my move and provide the Marine Corps with the documentation they required for my move. As a result, I was unable to receive an advance for my military move. Fortunately, everything else worked out in the end, but I had to call several customer service reps at three different locations many times before and during my move. It would have been much less stressful to rent a truck and have my stuff depart my old residence and arrive at my new house exactly when I did.

Rating:

5.0

Very friendly and courteous

Rating:

4.0

Went very good

Rating:

5.0

Really good stuff Thank you

Rating:

5.0

Always clean and plenty of equipment to use.

Rating:

5.0

staff extremely helpful for van and space rental

Rating:

5.0

Ordering a truck online is so convenient and the staff is always great at this location . Nate and his wife (i can’t remember her name ) but they gave me the best service today and last week

Rating:

5.0

All associates were efficient, curious, well informed about company products, customer needs and services. 👍🏼👍🏼👍🏼

Rating:

5.0

Excellent customer service

Rating:

5.0

Outstanding customer service 10,000 out of 10,000 stars staff was extremely friendly and helpful. They are also offering a first month free of storage, which is amazing if you need storage don’t think twice about coming here.

Rating:

5.0

Easy drop-off.

Rating:

5.0

There were several trailers available. Mine worked fine, no problems, but it wasn’t the newest or cleanest. And I REALLY wish U-Haul would sell me a used one!!!

Rating:

5.0

Great experience

Rating:

5.0

Continue to provide the excellent one on one personal service to your customers

Rating:

5.0

Kyle was very friendly and helpful at pick up and the return process was quick and easy as well.

Rating:

5.0

Friendly and helpful team made my experience easy and quick! Thank you for the help and guidance while renting a motorcycle trailer.

Rating:

4.0

Some of the staff members were OK some were not when I turned my truck in. Nobody took the time to go over there and look at the mileage and anything I was waiting in the office there for about 40 minutes so she finally came back and said are you waiting on something? Yes I’m waiting for my final bill. I closed out early and nobody said anything about probation and keeping my money that is not fair and that is not correct. I have 12 days coming back. I moved out 12 days early.

Rating:

5.0

Great Customer service, quick & reasonably priced rental.

Rating:

4.0

Very nice and friendly I would recommend your business to family and friends

Rating:

5.0

easy to rent and return... good price

Rating:

5.0

Very well maintained and safe

Rating:

5.0

Keep up the Good work!

Rating:

2.0

The trailer had a lock on it that was not identified by the location. I had to hire a locksmith to cut it off at my home.

Rating:

1.0

App lies my jeep didn’t fit on car transport like app says had to order a tow truck

Rating:

5.0

Too many moving pads. When you’re moving it’s a pain to have to load these up in your car and take them back. Only thing bad about your service. Filled my suv and front seat too and had make room in the U-Haul container for them. I didn’t need any of them. Takes up half a container a bit much

Rating:

5.0

Amazing customer service I love this UHaul location. Thank you for your help!

Rating:

5.0

They did an excellent job. They went above and beyond. I will be coming back to this store from now on. Thank you Dave Beal

Rating:

4.0

Your kind and friendly customer service was so welcomed during a very stressful time. Thk you for that.🙂

Rating:

5.0

They are great. Haven't shipped for move yet, but lots of faith.

Rating:

3.0

Took forever to get the truck rented because no one told me that I had to download the app and set that all up and complete the reservation in the app. My supplies were not in the truck. the person checking me out for the rental was extremely unhelpful.

Rating:

5.0

The people who work there are super friendly and helpful. The whole process was very simple and I really appreciate that. Keep up the great work! Respectfully, Dr. Terry Russell

Rating:

5.0

Nothing at this time.

Rating:

1.0

There are two lanes: One for dropping off equipment and one for Storage. There was a truck stop right on drop off equipment side, which I had to park right in the back, the girl who works there yell at us why don’t we park somewhere else. How we’re supposed to know!!!! When we asked why they charged extra miles, they didn’t even bother to explain. Sounds like you guys get used to it. Extra charge no matter what

Rating:

3.0

Overall, everything was fine with the rental, however, I only gave it an average rating because of 2 things. First, I wanted the smallest truck ($19.95) but when picking it up realized there is no loading ramp on these trucks. The truck is every bit as high off the ground as the next size up ($29.95) which has a ramp. Is this to encourage people to rent the larger truck? What's funny is they will rent you a dolly to use with the small truck, but without a ramp, how does that work?? The second thing is that about a couple miles down the road after getting the truck, the low fuel alarm went off! Thanks!!

Rating:

4.0

U-Haul’s app and computer system is an abomination. It took multiple attempts to make a reservation. I could not complete an advanced check in via computer nor via your App. When I arrived to get the truck, the online check in did not work. It would not allow photo uploads nor recognize location even though permission given on my phone. Staff at location was also having trouble with your computer system. None of this is new! Time to call Penske???

Rating:

4.0

Mistakenly charged me $7 for dolly I used my own dolly!

Rating:

5.0

The right side twilight was out

Rating:

5.0

The hitch came in late but was still installed the same day. Emmanuel gave me updates throughout the process. He made the whole experience better despite of delayed shipment.

Rating:

5.0

I was helped by a fellow named Mark, he was extremely helpful and made sure all of my needs were met.

Rating:

5.0

This is my favorite location for Uhaul. Conveniently located; good inventory and friendly staff. Areas to consider for improvement: 1. Consider expanding weekend am hours. 2. Reduce store level turnover-seems like there are always different managers/associates

Rating:

5.0

The uhaul truck was great! Pretty easy to drive. It came with 6 blankets and a dolly. Really appreciated that! It was clean until I looked under the seat with a flashlight and saw some old food. Maybe when they check it in they could look a little closer. Overall I'd give it 5 stars out of 5.

Rating:

5.0

Great service and easy to rent.

Rating:

5.0

Keep it up

Rating:

5.0

Can't think of anything. Every one from the delivery drivers to the moving partners in Portland were wonderful, and I would highly recommend this service to anyone thinking of moving long distances.

Rating:

3.0

Uhaul is ridiculous. $1.00 per mile plus all the fee's and its up to us to inspect vehicles and spend all our take taking pictures of your vehicle and filling out countless pages on your app? Good luck with that. Ridiculously High profits while we do all the work. One employee at the huge Murrieta location. I'm guessing the pay is way to low to attract more workers. Complete customer abuse.

Rating:

5.0

Excellent and friendly service from beginning to end. Ease of rental and return were awesome!

Rating:

5.0

Super friendly staff!

Rating:

5.0

Everything about our experience was exceptional!

Rating:

5.0

Great communication and a great team of drivers.

Rating:

3.0

Some employees had excellent customer service, most were poor to average at best

Rating:

3.0

Don't use U-Haul if you have any other options at all. Use them only as a LAST resort

Rating:

5.0

Staff always courteous and helpful. I’ve been doing business with this facility for several years. They have always taken good care of me going above and beyond to help me when needed. I would recommend them to anyone.

Rating:

5.0

Everyone was really helpful and the staff was amazing. I would definitely recommend this place to everyone.

Rating:

5.0

The lay I spoke to was really nice and then she helped me out a whole lot. Thank you.

Rating:

4.0

To expensive

Rating:

5.0

Everyone was very helpful and attentive to my needs. I'm glad I chose this uhaul facility.

Rating:

4.0

Had to vacate as the increase wasn’t affordable.

Rating:

5.0

I’m a frequent U-Haul user…this location stands out in terms of cleanliness, ease of use, and friendliness of the staff. Well done!

Rating:

4.0

Wish I knew that my unit would be on the 2nd floor beforehand. It was difficult moving my heavy/large items up and down a flight of stairs. A ramp or elevator could have helped a lot

Rating:

5.0

I always felt safe here and the hours are great!

Rating:

5.0

I never had to worry if my items were safe and staff was always able to assist me and they were always friendly.

Rating:

2.0

Price went up 15 times. Is spent $14,000.00 to store $2,000.00 worth of stuff. Worst decision of my life. If i could go back 6 years to give my younger self valuable life advise it would be to not store anything in a storage locker.

Rating:

5.0

You guys have a good staff at U-haul.Real good customer service attitude , thank you

Rating:

5.0

It's perfect for me, and prices are very good as well. I like the Air Conditioning with my unit. Allows my personal good and paper work to be able to last longer then an outside unit. I will definitely recommend Uhaul. Thank You again.

Rating:

1.0

Carolina and Ivan stole money off my credit card and Carolina threatened to dump my stuff in 3 days after they stole my money. They both be came very evil after I ASKED THEM TO RETURN THE MONEY AND NO MONEY. THEY KNEW THE BANK WAS NOT ABLE TO SEE WHAT THEY BOTH DID? MY THING ARE THERE APPARENTLY AT THE MIRRETIA, CA JEFFERSON LOCATION. I WAS ACCIDENTLY GIVING A VAN AND BECAUSE I'M MOVING OUT MY APARTMENT 45 MINS AWAY ON JUNE 21ST, 2024, THIS HORRIBLE THEIF HAS PLACE ME IN A SITUATION. CAROLINA AND IVEN STEALING MY MONEY OFF MY CARD. THIS WAS MY MOVING MONEY. SIGN: SONIA WEATHERALL ssweatherall123@gmail.com PHONE:(818)-863-0065

Rating:

4.0

my experience with U-Haul has been a good experience unfortunately I had to give up my storage unit 2128 due to the fact of financial strain, having to make a choice on my heart medication or continue to keep my storage, which in this case I could not afford both That said I’m very thankful for the help and understanding with you all and management team facilities in Marietta, California. They were very understanding and showed great concern about my well-being and I will never forget this. I’m thankful for the professionalism and the management understanding my situation. I would always recommend U-Haul storage to anyone you and God bless.

Rating:

2.0

I’m being charged for the first month even though I had a one way trip with U-Haul and was told I wouldn’t have to. I was sent to wrong U-Haul to un load and had to drive to another one where I originally thought my haul was but the individual who provided me U-Haul gave me prior address. Once there it was not a drive up storage unit in fact my unit was on the second level. And we had to carry it up the stairs even being on first level would have been better. Next I still have not been contacted in regards to my refund even though facility manger has supposedly been contacting by U-Haul customer service overall the experience was already stressful and the app really no help at all very inconvenient actually and I use apps so I it’s not my lack of technical knowledge but I will say it was clean inside and outside of unit

Rating:

5.0

The storage was always clean and the whole place. The staff was always helpful in person and by phone .

Rating:

5.0

Ideal place. New, clean, staffed and professional

Rating:

5.0

The staff is very helpful and really helped us out when another storage facility lost our reservation. The Uhaul staff was able to accommodate us immediately and worked with us to meet our needs.

Rating:

5.0

THANK YOU SO MUCH!

Rating:

5.0

This is the first time in the last three years and 2nd move with probably 12 or more truck/trailer rentals that anyone has pointed out the gallon estimate on rental agreement to bring back tank to for instance to 3/8 upon return. That information it so helpful and time savings. All employees were very polite and helpful.

Rating:

5.0

Great all around. I wish there was an easier way to get to the second floor because the biggest units are on the top floor so caring heavy stuff up that is a big inconvenience but that’s the only thing that wasn’t great

Rating:

5.0

When I first rented out the storage unit, my plan was to rent for 8 months. Eight months became almost four years. The staff at the Murrieta-Jefferson U-Haul were always professional and kind. The facility was clean, secure, and easy to load/unload. Initiating and terminating the rental agreement was simple and fast. My only complaint is that U-Haul continued raising the rates higher than the rate of inflation over the four years.

Rating:

5.0

There was an issue with my reservation, but how ever 2 of the ladies ,( can't remember names , oops) They took care of it an took care of my needs as well

Rating:

5.0

Thank you for all that you do

Rating:

3.0

I don't like how they keep raising the rent.

Rating:

5.0

Uhaul’s rates are reasonable and they don’t upcharge you every 3 months like public storage. Also the staff is always available and helpful. The facility is clean and well taken care of. Renting a truck was a breeze.

Rating:

5.0

We were very impressed at how clean the facilities were, how easy it was to load and unload, and working (not broken) carts always available.

Rating:

4.0

Thanks for all the years of storing my memories.

Rating:

5.0

Excellent service thank you so much!!! 😊

Rating:

4.0

Very h elpful

Rating:

5.0

A lift would be helpful for accessing the upstairs level climate controlled units!

Rating:

5.0

I would definitely rent from them again.

Rating:

5.0

Awesome location thank you for all your help.

Rating:

5.0

Friendly staff and clean environment!!

Rating:

5.0

Very nice staff helpful and knowledgeable! Highly recommended 😊

Rating:

5.0

I was so relieved to deal with Caroline and Tom regarding a total mess created by movers contracted & my truck rental. Caroline called me to explain what had happened with the truck and that the movers did not return it and it was a mess with my items still left thrown all around 5 days after the return. I was out of state, returned and went to the office on Jefferson in Murrieta, Ca. They were so accommodating and sympathetic to my issue and accumulated fees and were so kind and they provided me the utmost customer service and respect. They both went above & beyond to make my life as simple & hassle free as they could, and they did. I am so grateful to them both for helping me & reassuring me they would do everything they could for me. Thank you for providing the best service to a messed up situation and going above & beyond to make sure I was treated right given my situation. I appreciate you both so much- you were a blessing when I was needing it and calmed my panicked self. You both deserve an award and a raise for your excellence in understanding & providing me every discount that you could- I am sooo grateful to you both.

Rating:

5.0

I enjoyed everyone that worked there they were very helpful and friendly

Rating:

5.0

Super clean storage facility. Many people in the customer service department if you have an issue. Highly recommended.

Rating:

4.0

PLEASE UNDERSTAND THERE ARE STILL PEOPLE INSIDE THE PROPERTY AFTER HOURS. I PERSONALLY BELIEVE THEY ARE THEIVES.

Rating:

5.0

The Owner and Staff, especially Ms Terri are not just professional and knowledgeable, they are some of the most Customer Care focused individuals I have ever had the privilege to encounter! I highly recommend their location not just for local moves, but one-way moves as well! They are incomparable within other U-haul locations and their outside competitors!

Rating:

5.0

Staff was helpful and friendly.

Rating:

5.0

The Murrieta team is incredible!!! :) So is the hemet U-Haul

Rating:

4.0

Very expensive

Rating:

5.0

JoVita provided exceptional customer service. She was so positive and upbeat and provided such great service. She took the time to answer all of my questions which helped me make the right decisions regarding storage and made my move smooth and straightforward.

Rating:

5.0

The storage manager, Arriana was very nice and helpful.

Rating:

5.0

Kyle provided excellent customer service.

Rating:

5.0

I appreciate your kindness and willingness to help with our charitable purposes.

Rating:

5.0

ivan was amazing. lynn was very helpful during move in. kyle is short. ethan was good at giving directions. mike was loud but kyle straightened him out since he is his boss. ezra was respectful. terri was very joyful. everyone was amazing.

Rating:

3.0

Uhaul pressed charges to my knowledge on my boyfriend I wish for the charges to be dropped as we are no longer renting there and will no longer be a problem to them. Thank you for your concern and Mary does a really good job up there in the office.

Rating:

3.0

I was being evicted from my apartment and didn't have many other options at that time your storage was a great fit. 24 hour access and close. I am on social security and only get paid once a month my due date and payment date were to far apart. I tried for years to get your office to work with me to do anything to change my due date so I wouldn't keep getting charged late fees. They would never even consider any other options. I am disabled and didn't have the ability to physically move the items myself and no help to move the stuff either. I paid hundreds maybe even thousands of extra dollars in extra fees because your company refused to work with a 6 year customer. No customer appreciation whatsoever! Also, the office staff at this location is as absolute joke! The first thing is they NEVER answer the phones or return phone calls. When you email or call the 800 uhaul number and they tell you they will have someone call you. THEY DON'T! If they decide to do random collection calls and you ask for more information or something else they promise to have someone else follow up with you. THEY DON'T! When we were moving out, we were sorting and stacking our items. We left a clear driving path. An employee comes around and tells us to move the items further back so people can pass through. We informed her we had been at it for hours and people have been going through all day with no problem. She had to step aside so a car could come through. She still responds just move it a little further back please in a "tone" and walks off. We were completely done and leaving I was driving the 26 foot truck, trying to safely maneuver it to park so I could go in the office and close out the unit. My husband was on the other side of the truck trying to direct me into a park. An employee was approaching on the far side of the truck telling me to keep going he was getting ready to pull out one of the parked trucks. I'm trying to acknowledged him as well as get my husband's attention to inform him. The employee is continuing to walk and yelling to keep moving he's going to pull out a truck. Very loud and extremely rude. Again I'm in a noisy 26 foot truck, the location is on a loud high traffic street, and my husband is 64 years old and deaf in 1 ear and this guy is being very rude he has to move his truck. Over the years the staff at this location have always been less than friendly! I don't belive that's the uhaul standard. We picked up a truck from Menifee, great experience! Turned it in in Las Vegas, no problems. Can't say the same for your location!

Rating:

5.0

No complaints; very nice facility, always clean.

Rating:

5.0

All staff provided good customer service.

Rating:

5.0

The manager that helped me was very friendly. She was also clear and concise regarding information and made sure I didn’t have any questions left after helping me.

Rating:

4.0

I had an ongoing problem with checks from my credit union not being received. For the last two of the five years I rented the unit I resorted to calling in my storage payment monthly. I don't understand why online banking worked fine for 3 years, before I started getting late notices. I was told the checks were not being delivered. I'm still puzzled, but Management always rectified any issues in a professional manner.

Rating:

4.0

Wish you wouldn’t continue to raise rates. Can’t use “supply chain issues” as an excuse.

Rating:

4.0

Staff was always helpful and pleasant. Thank you.

Rating:

5.0

Good storage facility very secure with cameras and entry cards and codes. Indoor storages. Not like a garage with a lock like most drive up ones are. Problie got alot invested in such a facility. But the price is still low. Best storage place I've seen in mylife.

Rating:

5.0

The entire staff at all locations did a great job. Special thanks to everyone at Uhaul in Murrieta who’s services I will continue to use. Thanks again

Rating:

5.0

Always friendly & courteous derive for over 10 years of using this facility’s services. Thanks.

Rating:

5.0

Hola yo estoy satisfecha con el Servicio al Cliente se U Haul . Ayer terminé mi contrato con ellos y en todo momento ellos fueron amables y respetuosos. Muchas gracias Atte. María R. Martínez.

Rating:

5.0

Every service that I have received at this UHaul location has been excellent. Renting storage space, renting trailers or a truck and having my hitch placed on my vehicle. All great experiences. And, the cost of storage did not creep up steadily over a short period of time like it has done at 2 other storage facilities. So, thank you!!!

Rating:

5.0

The 1st month free storage option was a life saver to us. It very much made renting the truck from uhaul a no-brainer. The card scan function at the front of the facility was interesting and I am sure the security team in charge of rigging over 100 personal storage gates had a challenge. But like nearly everything in the uhaul brand, they knocked it out of the park. Thank you for the positive experience.

Rating:

5.0

Very nice facility and I appreciate that it’s climate controlled. Mike was extremely helpful and funny.

Rating:

2.0

I planned ahead worked with the online service to get the storage unit I wanted……. With DRIVE UP ACCESSIBLE AND she was great and helpful with getting the equipment and Accessories we needed to do the job done we had the wrong dolly on the the truck, we

Rating:

5.0

I have rented storage spaces in the past and got it has got to be said this UHAUL facility was by far the best! The staff was so helpful and kind! Very clean, very reasonable prices. Thank you

Rating:

5.0

The staff is very nice, helpful, and professional.

Rating:

4.0

I cancel my storage rental, l was so focus on moving everything that for a moment l forgot the space number, so l asked him if he can find it withe card that was given to me or by the phone number, that's when his personality changed on the negative side, after a couple minutes he just said "ok give me your name and last name "

Rating:

5.0

Best customer service at the location. Friendly and very helpful!!! Thank you for the great service. I would definitely use this facility again.

Rating:

5.0

Thank you for helping me for the past two years! Thanks to the TEAM!!!

Rating:

5.0

Very nice and helpful staff and very clean facility. Good Job!

Rating:

5.0

Great people and very knowledgeable of their products.

Rating:

5.0

Richard was so very helpful and accommodating. There wasn’t a check available and he worked hard to get one for me. And when I picked up the truck I also rented my storage unit, and he was very patient and showing me how to use the key card and show me where my new unit was located. Very pleasant to deal with.

Rating:

4.0

The only probably I would have to say is they do not give you the pro rated amount when you leave so you pay for a whole month even though you have nothing in there and your not using it anymore.

Rating:

5.0

These people are more than reasonable with their tenants.

Rating:

1.0

The bottom line is that you raised your rates two times in less than a year. Blame whatever you want, but the rates aren’t worth what I am utilizing from you. I can go buy a storage shed for less than your over inflated prices, which I did.

Rating:

5.0

Clean, convenient and friendly folks.

Rating:

4.0

The only reason it's not excellent is because I never received a pro-rated check for the remainder of the month. I only used about a week of the last month but it was paid through to the next month

Rating:

3.0

The navigation around the complex has always been problematic. The staging of trucks, pods, on one way access and exit roads and the what can only be described as pac-man maze To get in and get out, to and from storage. A couple time one must take car off-road (rocks) to leave and get in to the only side entrance to storage building, and the narrow opening to get vehicles — including small to medium moving boxes trucks could be risky for the new renters if box. Staging empty trailers in or near the two or three retail parking is not ideal. I watched a small car back in to a bumper-level tripod holding neck, knocking it off To hit the ground, When moving out of a unit it would be “friendly” to offer a store credit to offset proration that isn’t returned when checking out a couple weeks early. It’s a common practice elsewhere but u-haul is the leader. When paying rent in advance it is a nice incentive to pay for 12 and get the 13 month equivalent credit. However, my experience it required intervention and reminders by me to assure the credit was taken and transparent. I’d rent again and location is ideal for area. If you use mystery shoppers to monitor and improve look to monitor those areas

Rating:

5.0

The app is a spectacular idea, but it does need a lot of tech help. It logged me out while in the middle of transactions and it does not offer face ID. It should have the option to stay logged in and apply for automatic payments.

Rating:

5.0

The staff was always helpful and courteous. Thanks!

Rating:

5.0

Alex and his team are great! It’s always a pleasure giving them my business

Rating:

2.0

My storage was not available when arrived. Wasted my time and gas expanse. Unsatisfied service.

Rating:

5.0

Best service, staff, and storage facility. Made my moving experience a breeze. Thank you Murrieta UHUAL

Rating:

2.0

The staff at the Uhaul location were helpful. However I am very dissatisfied with the company reservation policy. I provided my credit card info and move in date when I placed the reservation over the phone with customer service over the phone. They explained that this will reserve my unit that they said was available. When I went to the Uhaul site to check my storage unit and finalize payment for my reservation the unit was not even available! I was told it was just a waiting list not an actual reservation. This is not acceptable and this process is misleading and should be corrected!!!

Rating:

5.0

Rent a storage space was fast and easy. Staff was always helpful. The facility was always clean and felt secure.

Rating:

5.0

Tim and the staff at this location are awesome!

Rating:

5.0

Best experience I’ve had at any storage facility. Very clean facility and great friendly staff to help out when ever we needed help. Would highly recommend the facility for any of your moving and storage needs.

Rating:

5.0

Easy access...No stairs..!

Rating:

3.0

Workers never helped you when you walked in or greeted you. Very rude. Customer service is huge with Me and they always failed at this on more then 6 occasions.

Rating:

4.0

Inside of the storage unit smelled musty and faintly like dead critters. Other than that the facility was clean and nice

Rating:

5.0

I always have a pleasant experience with U-haul employees.

Rating:

5.0

Great people at this facility. Of high praise, are Alex, and Tim. Alex makes me want to use no other company except U-haul.

Rating:

4.0

You need to take the staff to school… No one ever knows what’s going on or what they’re talking about. We were also Told that our moveout month would not be prorated… They ended up returning the last month

Rating:

5.0

Great service! Easy to get in and out.

Rating:

5.0

Thank you

Rating:

5.0

I did not have any problems. Very happy. My contents in storage were kept nice. Absolutely no problems.

Rating:

5.0

Very professional service

Rating:

1.0

My rating is not about the people at the facility but rather that U-Haul overbooked the storage facility and our space was not available when we got there. We had helpers hired and were paying them while a resolution was sought. They called the next closest facility but the space wasn’t as large and we couldn’t fit all our items into it. They didn’t have a smaller unit so we had to rent another one elsewhere. We were late to an appointment because of all the extra travel time. Altogether a very bad experience

Rating:

5.0

The staff is helpful and interactive. Sometimes there might not be enough staff but that is business. I always feel like I am important to the business/company so I keep going back. I will do so next weekend too. I wish there were more storage units available.

Rating:

5.0

Thank you for your friendly help

Rating:

5.0

Outstanding location.

Rating:

5.0

I had my personal things stored at this U-Haul for over 2 years I was always able to go when I needed always felt safe and secure, if I need to store my belongings again I would choose this U-Haul. Thank you

Rating:

5.0

Staff was very friendly and accommodating. They were able to find storage for me and change yhd drop off site to the same location. I very much appreciated their effort and professionalism.

Rating:

5.0

They were very helpful and had a very good service

Rating:

5.0

Staff was courteous everything I needed was done

Rating:

5.0

The staff were friendly and helpful. The facility is clean and easily accessible. It would be more beneficial if the office remained opened for a couple more hours into the evening.

Rating:

3.0

Store was understaffed and everyone that needed help had to wait a very long time. Phones rang with no one to answer. People (trying to get propane left and went elseware as we have done in the past at this location)

Rating:

5.0

The staff at U-Haul In Murrieta are very very kind, helpful, and a joy to do business with.

Rating:

5.0

Great and very pleasant

Rating:

5.0

A little surprised at the charges for returning the truck to the incorrect facility.

Rating:

5.0

Great to do business with a company who value customer satisfaction.

Rating:

5.0

The only comment I can add is that the price is a little high and I feel that you should only pay for the time you use the unit. I would have preferred a pro rated money return on unused time in the rental.

Rating:

3.0

Often times the staff at the desk were unprofessional and even rude at times and on two occasions refused to wear a mask during this Covid 19. To be clear; some members of the staff were concerned bract professional and helpful, but often times not.

Rating:

5.0

Fantastic! This place is absolutely amazing, and the staff was incredibly friendly and helpful. The facility is very convenient. The unloading area is shaded, and the facility itself is air conditioned. Dollies make taking boxes and heavy items to the storage locker a breeze, and the stairs to the second level are minimal. Returning the truck was painless and quick. I absolutely recommend this Uhaul.

Rating:

3.0

Though the experience was pleasant enough in the beginning and the facilities were satisfactory other than the slightly-too-warm storage facilities; due to technical glitches in the system, interactions with certain employees and certain peculiar policies, I will not be a returning customer.

Rating:

5.0

Thank you very much it has been a great experience best storage I have had yet

Rating:

5.0

Thank you for your services.

Rating:

5.0

Alex and his staff have helped me over the past year with a very difficult move across Country and back. I'm very thankful for all of their help!!!

Rating:

5.0

Quick and easy! Amazing location.

Rating:

1.0

They scammed me! Charged me for storage when I told them I did not want storage! Extra $129.95 and lied to me!!! I disputed the “extra charge” with my bank. Andrew at Murrieta,Ca location (Manager) Lied said he would not do a credit for it. Said he would send me to collections if I disputed it! Very horrible customer service!!!! I run a business and if Andrew worked for me he would be fired. Total charges one way trip 24 hrs. Just for a 10’ $19.95 truck they charged $330.00? Outrageous!!! I will never recommend them!! In fact the opposite! Thank you for your time.

Rating:

4.0

Great experience. Employees were very helpful

Rating:

5.0

The staff at this location was very professional.

Rating:

5.0

Uhaul is always clean, staff is always friendly and helpful!

Rating:

5.0

Only issue was access. If there weren't any return rental vehicles blocking the main driveway, access would have been a bit easier to figure out. Unfortunately there wasn't any posted signage for the storage facility out back. Once I asked an employee it was explained how to get into the back lot.

Rating:

3.0

Although it is a nice facility, the patrons pay through the nose for it. I was paying $65.00 a month for a 5x5 space and found a 8x10 space for the same price.

Rating:

4.0

The size of the storages are bit smaller than other storages nearby. The only reason I rented the storage the convince of dropping the U-Haul truck at the same location of the storage.

Rating:

5.0

A+++++++++++ for the staff and facility!!!

Rating:

5.0

Easy access to storage units and helpful staff.

Rating:

5.0

Very convenient to get to . Always clean.

Rating:

5.0

The service representative was knowledgeable and helpful.

Rating:

5.0

My experience was awesome.

Rating:

5.0

Very nice experience

Rating:

5.0

Amazing

Rating:

5.0

Real friendly always there 2 help u very with our needes

Rating:

5.0

The Customer service employees were very amicable and accommodating. This is a plus to the company.

Rating:

5.0

The rental facilities are clean as well as the trucks. Staff are helpful and the price is reasonable.

Rating:

5.0

Great experience

Rating:

5.0

Excellent service, clean, and secure.

Rating:

5.0

Our experience was helpful and professional from start to finish.

Rating:

5.0

Great professional staff, knowledgeable, and helpful. Thank you.

Rating:

4.0

The inside was kept clean but the out side was trashed by my building, I guess from the homeless.

Rating:

5.0

Eva and crew were very helpful, recognizing how exhausted our group already was and expediting our unloading the 26' truck's contents into our storage unit. Hot day, holiday weekend...

Rating:

5.0

Very friendly staff. Great experience considering I found new muscles I didnt know I had! Thank God its done!!

Rating:

2.0

Staff was overwhelmed with customers, waited in line 30 min to rent my uhaul and during check out waited in line another 30 to 45 min just to tell them I moved out of storage. Also Was overcharged.

Rating:

5.0

good service

Rating:

1.0

Literally took my 3 weeks to get a hold of someone at the location, maybe give the cal center employees the cell phone number of retail employees or something

Rating:

5.0

Exceeded all expectations!

Rating:

1.0

I was sold an unavailable storage unit. This resulted in a waste of time of having to “hope” a similar unit was available. There were multiple charges and reversals on my CC. The employee did not know

Rating:

5.0

Thank you for your providing this service.

Rating:

2.0

1) This is a very busy location- the management should ensure adequate staffing at the check in/out desk on the weekends 2) staff doesn’t seem to adequately understand your policies; ... more- call

Rating:

3.0