Customer Reviews for U-Haul Moving & Storage of Murrieta

Rating:

5.0

Very courteous clerk and quick equipment return.

Rating:

5.0

My experience at this location was really exemplary of efficient, responsive and on-time customer service, including very quick and convenient drop off.

Rating:

5.0

I've rented a trailer 2-3 times. In/out faster than the industry's standard..... McDONALDS. HAHAHA Iealize in these economic times staffing can be an issue. That said....job well done. I think my service man was Tim.... I'm bad with names. But that doesn't reflect the outstanding work he performed. Jones

Rating:

5.0

the truck was really dirty/muddy outside and inside the floors had candy wrapper, dead french fries under the seat, and lots of hair on the floor & seats (animal short hair). I hand washed the truck and cleaned the floors before I took it back; didn't want anyone else to get it that way. I've never rented anything before that was dirty but I was in a bind (another contract I had failed to provide a full-size pickup) and you guys were the closest location and had the full size bed i needed. Check in was great - super easy, and Tim helped me with rental, very courteous & professional. Next time, not messing with Enterprise! Going straight to you guys!

Rating:

5.0

easy and quick.

Rating:

5.0

Nothing

Rating:

5.0

Everything was great from checkout to check-in. Very satisfied.

Rating:

1.0

Have vehicles inspected regularly

Rating:

5.0

They need to wash the truck and clean the interior better than just wiping down

Rating:

4.0

Staff seemed slow to recognize when customers were lined up at the counter. Maybe they were short-handed? Several of us were waiting over 10 minutes before we were acknowledged and helped.

Rating:

5.0

We loved it, great customer service and thank you for everything.

Rating:

2.0

Trailer was extremely dirty

Rating:

4.0

Inside of the storage unit smelled musty and faintly like dead critters. Other than that the facility was clean and nice

Rating:

5.0

I always have a pleasant experience with U-haul employees.

Rating:

5.0

Keep up the good service

Rating:

5.0

Great service every time I've come to this location! Thank you for being so awesome.

Rating:

1.0

When I went to pick up the trailer there was 1 person at the counter and so I had to wait a long time. He printed my contact and didn't ask me any questions about damage coverage. The trailer was not swept out. I swept it out before returning it. When I returned it there was not anyone checking in and so after waiting 15 minutes I drove it around and dropped it myself. When I went inside I explained what happened and they just said they were busy. Of course everyone there came in after I did. When the guy came to check the trailer he check the wrong one. I showed him the correct one. I did not receive my email receipt. I more than likely won't be renting there anymore.

Rating:

5.0

Very easy process

Rating:

5.0

I'm very pleased. Keep up the good work.

Rating:

5.0

Everything was great!

Rating:

5.0

Very helpful personal good experience

Rating:

5.0

Everything went smoothly.

Rating:

3.0

The ash tray had ash in it smelled like smoke in the cab even is said not smoking on the window. Also the listed price is not what you pay they add mileage in later so my rental for the day cost me $60.00 plus fuel.

Rating:

1.0

Overall the worst service ever ! Clueless, incompetent, and irritating. The staff needs to better understand how to use the computers. They also need someone to light a fire under their ass. It would be nice if the service counters were not hidden behind racks of impulse purchase items. It is obvious staff care about two things - payday and quitting time. It is a good thing you don't have a serious competitor. Your business is fat and lazy.

Rating:

5.0

Can't think of anything. Thanks!

Rating:

5.0

Great customer service

Rating:

5.0

Great people at this facility. Of high praise, are Alex, and Tim. Alex makes me want to use no other company except U-haul.

Rating:

3.0

Manager and staff are always helpful and the storage facility is nice and clean and climate controlled. I had my things at another facility that was outdoors and the layers of dust that accumulated was awful.

Rating:

1.0

I ordered a trailer hitch on 2/22/21. i was told it would take three days to arrived i've called back a few times and keep getting the run around. as of today 3/19 my hitch still has not arrived to place on my vehicle.

Rating:

4.0

The associate that helped me while returning the trailer admitted that the U-Haul was aware of the issue with the straps for the tires not fit many vehicles? Why is U-Haul not rectifying the situation?

Rating:

3.0

The girl that helped us, you can tell she was not happy to be there and she was very monotone and dismissive.

Rating:

5.0

Everybody was very friendly and helpful

Rating:

3.0

Waited 10 mins in line for service. Also, I still have a hold on my card when payment has already been processed and it's been 3 days now since payment cleared.

Rating:

5.0

Excellent service. I hope the Menifee location gets some kudos for always referring me to the Murrieta location!

Rating:

5.0

The unit smelled of smoke and was dirty. As always the customer service was amazing.

Rating:

5.0

Greet customers as they walk in or at least acknowledge their presence as they are seen in lobby.

Rating:

5.0

PROFESSIONAL, FAST, ACCOMMODATING. THANK YOU!

Rating:

5.0

keep doing what you doing great service. mike t

Rating:

5.0

Service was excellent as always

Rating:

4.0

You need to take the staff to school… No one ever knows what’s going on or what they’re talking about. We were also Told that our moveout month would not be prorated… They ended up returning the last month

Rating:

5.0

Great service! Easy to get in and out.

Rating:

5.0

Thank you great service.

Rating:

5.0

Thank you

Rating:

5.0

We're helpful and explain were to off load .Didn't Hav to do anything. Price was great for what I needed. Again thanks for your staff help.

Rating:

5.0

The employees at this location are top notice professionals. Thanks

Rating:

5.0

I did not have any problems. Very happy. My contents in storage were kept nice. Absolutely no problems.

Rating:

5.0

Have rented from this location several times over the years would highly recommend this facility!!!

Rating:

5.0

Very professional service

Rating:

5.0

Just provide good customer service and be patient with us Rita

Rating:

5.0

I was very happy with my experience. Quick easy. Accommodating. Everyone I spoke to was cery nice and efficient.

Rating:

1.0

My rating is not about the people at the facility but rather that U-Haul overbooked the storage facility and our space was not available when we got there. We had helpers hired and were paying them while a resolution was sought. They called the next closest facility but the space wasn’t as large and we couldn’t fit all our items into it. They didn’t have a smaller unit so we had to rent another one elsewhere. We were late to an appointment because of all the extra travel time. Altogether a very bad experience

Rating:

2.0

Charged me .69 a mile. I was quoted. 39 if I drove over 100 miles. I drove over 105. I filled the tank to 1/8 under full because that's where it was when I picked up the van. I was over charged $ 61

Rating:

5.0

It was great

Rating:

5.0

The staff is helpful and interactive. Sometimes there might not be enough staff but that is business. I always feel like I am important to the business/company so I keep going back. I will do so next weekend too. I wish there were more storage units available.

Rating:

1.0

The truck we got Wasn't working properly The steering wheel looked on us so many times I had to return it earlier cause I was afraid to get stuck on a parking lot where I need to pick up my stuff I requested that a representative to contact me regarding the issues and nobody call me

Rating:

5.0

Thank you for your friendly help

Rating:

5.0

Always great

Rating:

5.0

A little more explanation of the truck and where things are in it.

Rating:

5.0

The pickup and drop-off are so easy at this location. Customer service is great and get you on your way quickly. Thank you!

Rating:

5.0

Thank you, see you again!

Rating:

5.0

Outstanding location.

Rating:

5.0

I had my personal things stored at this U-Haul for over 2 years I was always able to go when I needed always felt safe and secure, if I need to store my belongings again I would choose this U-Haul. Thank you

Rating:

5.0

Staff was very friendly and accommodating. They were able to find storage for me and change yhd drop off site to the same location. I very much appreciated their effort and professionalism.

Rating:

5.0

They were very helpful and had a very good service

Rating:

5.0

Staff was courteous everything I needed was done

Rating:

5.0

The staff were friendly and helpful. The facility is clean and easily accessible. It would be more beneficial if the office remained opened for a couple more hours into the evening.

Rating:

3.0

Store was understaffed and everyone that needed help had to wait a very long time. Phones rang with no one to answer. People (trying to get propane left and went elseware as we have done in the past at this location)

Rating:

5.0

The staff at U-Haul In Murrieta are very very kind, helpful, and a joy to do business with.

Rating:

5.0

Great and very pleasant

Rating:

5.0

A little surprised at the charges for returning the truck to the incorrect facility.

Rating:

5.0

Great to do business with a company who value customer satisfaction.

Rating:

5.0

The only comment I can add is that the price is a little high and I feel that you should only pay for the time you use the unit. I would have preferred a pro rated money return on unused time in the rental.

Rating:

3.0

Often times the staff at the desk were unprofessional and even rude at times and on two occasions refused to wear a mask during this Covid 19. To be clear; some members of the staff were concerned bract professional and helpful, but often times not.

Rating:

5.0

Fantastic! This place is absolutely amazing, and the staff was incredibly friendly and helpful. The facility is very convenient. The unloading area is shaded, and the facility itself is air conditioned. Dollies make taking boxes and heavy items to the storage locker a breeze, and the stairs to the second level are minimal. Returning the truck was painless and quick. I absolutely recommend this Uhaul.

Rating:

3.0

Though the experience was pleasant enough in the beginning and the facilities were satisfactory other than the slightly-too-warm storage facilities; due to technical glitches in the system, interactions with certain employees and certain peculiar policies, I will not be a returning customer.

Rating:

5.0

Thank you very much it has been a great experience best storage I have had yet

Rating:

5.0

Thank you for your services.

Rating:

5.0

Alex and his staff have helped me over the past year with a very difficult move across Country and back. I'm very thankful for all of their help!!!

Rating:

5.0

Quick and easy! Amazing location.

Rating:

1.0

They scammed me! Charged me for storage when I told them I did not want storage! Extra $129.95 and lied to me!!! I disputed the “extra charge” with my bank. Andrew at Murrieta,Ca location (Manager) Lied said he would not do a credit for it. Said he would send me to collections if I disputed it! Very horrible customer service!!!! I run a business and if Andrew worked for me he would be fired. Total charges one way trip 24 hrs. Just for a 10’ $19.95 truck they charged $330.00? Outrageous!!! I will never recommend them!! In fact the opposite! Thank you for your time.

Rating:

4.0

Great experience. Employees were very helpful

Rating:

5.0

The staff at this location was very professional.

Rating:

5.0

Uhaul is always clean, staff is always friendly and helpful!

Rating:

5.0

Only issue was access. If there weren't any return rental vehicles blocking the main driveway, access would have been a bit easier to figure out. Unfortunately there wasn't any posted signage for the storage facility out back. Once I asked an employee it was explained how to get into the back lot.

Rating:

3.0

Although it is a nice facility, the patrons pay through the nose for it. I was paying $65.00 a month for a 5x5 space and found a 8x10 space for the same price.

Rating:

4.0

The size of the storages are bit smaller than other storages nearby. The only reason I rented the storage the convince of dropping the U-Haul truck at the same location of the storage.

Rating:

5.0

A+++++++++++ for the staff and facility!!!

Rating:

5.0

Easy access to storage units and helpful staff.

Rating:

5.0

Very convenient to get to . Always clean.

Rating:

5.0

The service representative was knowledgeable and helpful.

Rating:

5.0

My experience was awesome.

Rating:

5.0

Very nice experience

Rating:

5.0

Amazing

Rating:

5.0

Real friendly always there 2 help u very with our needes

Rating:

5.0

The Customer service employees were very amicable and accommodating. This is a plus to the company.

Rating:

5.0

The rental facilities are clean as well as the trucks. Staff are helpful and the price is reasonable.

Rating:

5.0

Great experience

Rating:

5.0

Excellent service, clean, and secure.

Rating:

5.0

Our experience was helpful and professional from start to finish.

Rating:

5.0

Great professional staff, knowledgeable, and helpful. Thank you.

Rating:

4.0

The inside was kept clean but the out side was trashed by my building, I guess from the homeless.

Rating:

5.0

Eva and crew were very helpful, recognizing how exhausted our group already was and expediting our unloading the 26' truck's contents into our storage unit. Hot day, holiday weekend...

Rating:

5.0

Very friendly staff. Great experience considering I found new muscles I didnt know I had! Thank God its done!!

Rating:

2.0

Staff was overwhelmed with customers, waited in line 30 min to rent my uhaul and during check out waited in line another 30 to 45 min just to tell them I moved out of storage. Also Was overcharged.

Rating:

5.0

good service

Rating:

1.0

Literally took my 3 weeks to get a hold of someone at the location, maybe give the cal center employees the cell phone number of retail employees or something

Rating:

5.0

Exceeded all expectations!

Rating:

1.0

I was sold an unavailable storage unit. This resulted in a waste of time of having to “hope” a similar unit was available. There were multiple charges and reversals on my CC. The employee did not know

Rating:

5.0

Thank you for your providing this service.

Rating:

2.0

1) This is a very busy location- the management should ensure adequate staffing at the check in/out desk on the weekends 2) staff doesn’t seem to adequately understand your policies; ... more- call

Rating:

3.0

A lot of time was wasted trying to get two keys coded for my storage unit, it was found to be an error on the system side for not being updated. ROUTINELY UPDATE YOUR SYSTEM for time and safety.

Rating:

5.0

Really clean and convenient! Even have little drinking fountains in the storage facility that really helped when I was thirsty from moving all day

Rating:

4.0

when checking out there were snags. Left on hold for over thirty minutes on the phone, didn’t get a return call as promised as they were supposed verify empty unit, had to repeatedly call them.

Rating:

5.0

Super nice facility. Knowledgeable helpful staff. Highly recommended if you are considering moving or storage.

Rating:

5.0

Too much money for the few things I had but the place is very nice

Rating:

5.0

Great service.

Rating:

5.0

This company U-Haul is a very good I will recomend to all my friends and family. Thank you for your service. Loida and God bless.

Rating:

5.0

They are great

Rating:

5.0

This place was spectacular-helpful and quick in/out. The fellow that checked me in remembered me by name 5 days later after I checked in. Need storage, hauling or moving, use UHaul and this facility.

Rating:

5.0

Very clean and secure facility. Lawrence was very helpful and friendly, as well.

Rating:

5.0

Check in help was excellent, personable, accommodating. Other rep who showed me the storage I rented was also friendly, efficient, thorough and made sure all went well Both responded quickly.

Rating:

4.0

All employees were very helpful and courteous

Rating:

5.0

You made my life so easy, everything I needed in one location you are the best Go team Murrieta

Rating:

5.0

This is a very well run establishment. Kudos to all the managers and their teams. It was a great experience. All of the equipment for storage was well thought out and all very handy. Thanks.

Rating:

5.0

The storage facility is clean and very well maintained.

Rating:

5.0

Outstanding!

Rating:

5.0

The woman that helped me at the front dest was very helpful and nice !

Rating:

4.0

The only thing that I didn't appreciate was there was not enough trash bins an establishment of this size should have more than one trash bin, it would make it easier for the customers and the staff.

Rating:

5.0

My experience was great as well as the interaction with staff. All were amicable.

Rating:

5.0

The lady heard my concern about tow dolley and initiated a complaint to address my concern.

Rating:

5.0

Great service.

Rating:

5.0

Great service would recommend to others.

Rating:

5.0

Great customer service! And thank you 😊

Rating:

5.0

Great location, friendly and knowledgeable staff. Definitely use again and recommend to friends.

Rating:

5.0

Great service ❤️

Rating:

5.0

I was leery to use this location because of current ratings/comments. However because I had to return specific equipment I was left to choose this location. No issues. Great service.

Rating:

3.0

Employees are lazy, unprofessional & seems they work faster to put a lock on your unit than to take it off when you pay your bill in full a DAY late. Not impressed. My business will go to Life Storage

Rating:

5.0

Great service.

Rating:

1.0

Terrible experience. Terrible customer service.

Rating:

5.0

The carts in the indoor storage are really useful.

Rating:

5.0

Excellent facility, great staff💯.

Rating:

5.0

Personnel are very attentive and courteous. Helpful knowledgeable. I will definitely use these services again

Rating:

5.0

Everyone one there was great! In particular a girl who might be a manager (played soccer).

Rating:

5.0

Ray was a big help she did an excellent job and thank you .

Rating:

5.0

The staff is professional, and the facility is clean.

Rating:

5.0

Uhaul is the absolute best storage facility anywhere!

Rating:

5.0

Your delivery driver Ross was great!!!

Rating:

1.0

We were charged for an extra day even though we were told we wouldn’t be by the front counter associate John. I called to disputed the additional $59 charge and was left on hold for an hour by Brianna

Rating:

5.0

The Card Key Acess provided a level of addition security that made you feel safe everytime we visited your storage locker. Also the beathroom was always clean. Thank You

Rating:

5.0

Entire staff ws very friendly and helpful. Thank You

Rating:

4.0

Cleanest facility I’ve ever seen. AC worked awesome. Staff might need a better training program. Always someone new taking our payment and it seemed to always be complicated.

Rating:

5.0

thank you very much that helped me to move from city to city. I liked the company's service. I was satisfied.

Rating:

2.0

The staff could never answer questions, we had our initial reservation messed up and then they charged us after we moved out.

Rating:

4.0

Everyone was very friendly iam happy eith the service i received.