Customer Reviews for U-Haul Moving & Storage of Murrieta

You need to take the staff to school… No one ever knows what’s going on or what they’re talking about. We were also Told that our moveout month would not be prorated… They ended up returning the last month

Great service! Easy to get in and out.

Thank you great service.

Thank you

We're helpful and explain were to off load .Didn't Hav to do anything. Price was great for what I needed. Again thanks for your staff help.

The employees at this location are top notice professionals. Thanks

I did not have any problems. Very happy. My contents in storage were kept nice. Absolutely no problems.

Have rented from this location several times over the years would highly recommend this facility!!!

Very professional service

Just provide good customer service and be patient with us Rita

I was very happy with my experience. Quick easy. Accommodating. Everyone I spoke to was cery nice and efficient.

My rating is not about the people at the facility but rather that U-Haul overbooked the storage facility and our space was not available when we got there. We had helpers hired and were paying them while a resolution was sought. They called the next closest facility but the space wasn’t as large and we couldn’t fit all our items into it. They didn’t have a smaller unit so we had to rent another one elsewhere. We were late to an appointment because of all the extra travel time. Altogether a very bad experience

Charged me .69 a mile. I was quoted. 39 if I drove over 100 miles. I drove over 105. I filled the tank to 1/8 under full because that's where it was when I picked up the van. I was over charged $ 61

It was great

The staff is helpful and interactive. Sometimes there might not be enough staff but that is business. I always feel like I am important to the business/company so I keep going back. I will do so next weekend too. I wish there were more storage units available.

The truck we got Wasn't working properly The steering wheel looked on us so many times I had to return it earlier cause I was afraid to get stuck on a parking lot where I need to pick up my stuff I requested that a representative to contact me regarding the issues and nobody call me

Thank you for your friendly help

Always great

A little more explanation of the truck and where things are in it.

The pickup and drop-off are so easy at this location. Customer service is great and get you on your way quickly. Thank you!

Thank you, see you again!

The manager (Aiex) and crew working for him are among the best U-Haul people I've dealt with. Everyone is professional in this location. I like doing business there when I have a rental need.

We purchased a lot of moving supplies and two moving trucks. This location made our move less stressful. Thank you for being there for us

No

The truck I received had a water leak and all of the stuff I put on the "granny shelf" got soaked. Customer service told us touch shit. Very disappointed and will be using budget or penske for all future truck rentals.

teach all personnel to ask about the vehicles they will be towing even if it were an over the phone reservation coming in to pick up. teach them that when they as the representative of UHAUL ask the customers if they know how to hitch the dolly, that they MUST inform the customers of what exactly they will be doing, and if there are any other steps to be taken past the point of their installation. TEACH THEM NOT TO ENSURE THE CUSTOMER THAT THEIR VEHICLE IS “PERFECT” OR “READY TO GET ON THE ROAD” IF THERE ARE OTHER PREPARATIONS THEIR VEHICLE MAY NEED ESPECIALLY IF THEY DID NOT KNOW HOW TO HITCH THE TOW IN THE FIRST PLACE.

My experience was amazing. I made reservations for a 15 footer U-haul and picked it up approximately an hour later. Very kind and professional customer service representatives. This location even has moving boxes, dollies (2 and 4 wheel dollies), moving pads/ blankets, plastics wraps, everything you need for moving purposes. This location satisfied all of my moving needs. Outstanding experience. I am so impressed. I recommend U-haul to any and everyone. You will NOT be disappointed.

I was very happy with location and staff once we got served. I think that if I am preregistered than I feel I should be checked in before walk ins ? Maybe two separate likes? I waited 45 mins to get checked in and get truck!!!! That is not acceptable!

The manager figured out the brake light thing on my very old pick up. He did a great job

Have corporate office in AZ coordinate all scheduling!!!!!

The JH truck got 6 miles to the Gallon and I spent over 400 dollars to drive 2 states. Your mpg statement on your website is misleading

The person we dealt with, was kind of dry and surly in attitude. He was not clear about the difference between a round trip drop off charges, verses one-way trip charges. I found that upsetting since one would basically wind up with the same charge.

Outstanding location.

The van I got smelled as if there are dead rats in it and they new about it and still rent it out.

Alex was outstanding and helped in so many was

Check in was miserable. I waited 20 minutes for someone to help me and they said tp pull the trailer up front and they would be right out. Over a half hour later, the same individual came out came out to help another customer and didn't even remember that I was there to drop off or the he was the one who told me to pull around.

Great People, keeps me coming back!

Excellent fast service.

👍❤️

Best service ever!! Eileen, Kelsey as well as the rest of the the team made my day.

Inside was clean outside still had mud but I was grateful they had it as a backup since they were out of the length of truck I needed. Staff was very courteous and accommodating. I would definitely rent from them again.

We set up our appointment and was doing mobile check in truck when the guy came up to us in parking lot telling us we should just go in a not bother with messing around with our phone which we have done at other locations without any issues he said it would be faster. We disagree because that not only caused mix ups but took longer. Once inside the cashier was on his personal phone for several minutes before even helping us out. They also got the time incorrect we arrived as well as left. When we dropped off they tried to bill us again and had to show that we already paid then tried to charge extra saying we were late which we were not they mixed us up with another customer which we thought they corrected it at the site but then we got a message saying the next day we still did not turn in trailer which we called the number of the main line and they hopefully corrected the situation. They are very unorganized and should follow the systems they have in place. Them having us go in did not make it faster and we already were almost completed all it did was expose us unnecessarily. We did however like the way they have drop off station. But we had a universal connector but had to purchase one specifically for your type of trailer. My goal is to help you improve in the future, so thing run smoother and not become a headache to your customers. We went here since it was close, vs our normal rental yard. We may give it one more try in the future and if its as bad as this we are done with this location and future trailer rentals through uhaul.

Easy peazy!!

Always great

Well....can't think of anything. I didnt have the app ,at that time so I was just a little late (got locked out of my house)..forgot to keep my garage remote), so after 7 I wasnt sure where to park. I dont like to back up where other trucks are, so I just parked adjacent All good... all worked out🤙😁🤙😁

Great customer service

I reserved a truck at 1130am at a location i chose , signed up online with all information required and received confirmation. When i arrived at 1135 the door was locked with sign saying they were out to lunch from 1200 to 1pm. I called the customer service and they stated they got to lunch at 12pm but it was 1135 what the hell.. So i asked the operator to find me another location which was another 15min away.. the service was good at the second location the clerk told me to take a picture of the gas gage to mark the mileage and gas tank and i did. I had the truck 3 hrs drove 51 miles round trip I added $22 dollars of gas before i took it back to match the gas gauge photo perfectly. I was in a hurry because of the first location making me late so the clerk said he would email my receipt since he had my card on file. When i received my receipt the next day. I was surprised to see an additional charge 35 dollars for gas. There is no way i was off at all or by that much its ridiculous, i have the photo with miles and line on gas gauge.

Not changing location on the morning of pick up

The Murrieta location on Jefferson street staff was amazing. Shelby was very helpful and nice. I recommended them to a neighbor that is moving as well

thank you for working with us

Excellent customer service. I had a few little miss haps (nothing to do with U-haul) and they went out of their way to accomodate my needs. A shout out to the wildomar u-haul located on palomar rd and also the 2 ladies from the regional office. Great teamwork and customer service. You guys ROCK

My first time to check in and pick up using the smart-phone app. When I went inside to complete the transaction and receive the key, the counter person seemed rushed or a little distracted. My equipment was blocked in by another truck and I followed him back outside. Not a big deal, but his instructions to me sounded incomplete - and after he moved the other truck, that was the last I saw of him. Finally, but still not quite sure, I presumed that we were done. My drop off return later that day was processed by Tim, and that was an excellent, pleasant experience.

All good....polite friendly customer service reps and a spotless cleans and safe office environment

Great customer service on a Sunday!

Very efficient procedure for rental, especially if you do it on-line. Very courteous and professional staff.

Nice facility and customer service was great. Communication and service were great. Fast and pleasant.

Always my go to uhaul location! Service & supplies are great

I had my personal things stored at this U-Haul for over 2 years I was always able to go when I needed always felt safe and secure, if I need to store my belongings again I would choose this U-Haul. Thank you

Staff was very friendly and accommodating. They were able to find storage for me and change yhd drop off site to the same location. I very much appreciated their effort and professionalism.

They were very helpful and had a very good service

Staff was courteous everything I needed was done

The staff were friendly and helpful. The facility is clean and easily accessible. It would be more beneficial if the office remained opened for a couple more hours into the evening.

Store was understaffed and everyone that needed help had to wait a very long time. Phones rang with no one to answer. People (trying to get propane left and went elseware as we have done in the past at this location)

The staff at U-Haul In Murrieta are very very kind, helpful, and a joy to do business with.

Great and very pleasant

A little surprised at the charges for returning the truck to the incorrect facility.

Great to do business with a company who value customer satisfaction.

The only comment I can add is that the price is a little high and I feel that you should only pay for the time you use the unit. I would have preferred a pro rated money return on unused time in the rental.

Often times the staff at the desk were unprofessional and even rude at times and on two occasions refused to wear a mask during this Covid 19. To be clear; some members of the staff were concerned bract professional and helpful, but often times not.

Fantastic! This place is absolutely amazing, and the staff was incredibly friendly and helpful. The facility is very convenient. The unloading area is shaded, and the facility itself is air conditioned. Dollies make taking boxes and heavy items to the storage locker a breeze, and the stairs to the second level are minimal. Returning the truck was painless and quick. I absolutely recommend this Uhaul.

Though the experience was pleasant enough in the beginning and the facilities were satisfactory other than the slightly-too-warm storage facilities; due to technical glitches in the system, interactions with certain employees and certain peculiar policies, I will not be a returning customer.

Thank you very much it has been a great experience best storage I have had yet

Thank you for your services.

Alex and his staff have helped me over the past year with a very difficult move across Country and back. I'm very thankful for all of their help!!!

Quick and easy! Amazing location.

They scammed me! Charged me for storage when I told them I did not want storage! Extra $129.95 and lied to me!!! I disputed the “extra charge” with my bank. Andrew at Murrieta,Ca location (Manager) Lied said he would not do a credit for it. Said he would send me to collections if I disputed it! Very horrible customer service!!!! I run a business and if Andrew worked for me he would be fired. Total charges one way trip 24 hrs. Just for a 10’ $19.95 truck they charged $330.00? Outrageous!!! I will never recommend them!! In fact the opposite! Thank you for your time.

Great experience. Employees were very helpful

The staff at this location was very professional.

Uhaul is always clean, staff is always friendly and helpful!

Only issue was access. If there weren't any return rental vehicles blocking the main driveway, access would have been a bit easier to figure out. Unfortunately there wasn't any posted signage for the storage facility out back. Once I asked an employee it was explained how to get into the back lot.

Although it is a nice facility, the patrons pay through the nose for it. I was paying $65.00 a month for a 5x5 space and found a 8x10 space for the same price.

The size of the storages are bit smaller than other storages nearby. The only reason I rented the storage the convince of dropping the U-Haul truck at the same location of the storage.

A+++++++++++ for the staff and facility!!!

Easy access to storage units and helpful staff.

Very convenient to get to . Always clean.

The service representative was knowledgeable and helpful.

My experience was awesome.

Very nice experience

Amazing

Real friendly always there 2 help u very with our needes

The Customer service employees were very amicable and accommodating. This is a plus to the company.

The rental facilities are clean as well as the trucks. Staff are helpful and the price is reasonable.

Great experience

Excellent service, clean, and secure.

Our experience was helpful and professional from start to finish.

Great professional staff, knowledgeable, and helpful. Thank you.

The inside was kept clean but the out side was trashed by my building, I guess from the homeless.

Eva and crew were very helpful, recognizing how exhausted our group already was and expediting our unloading the 26' truck's contents into our storage unit. Hot day, holiday weekend...

Very friendly staff. Great experience considering I found new muscles I didnt know I had! Thank God its done!!

Staff was overwhelmed with customers, waited in line 30 min to rent my uhaul and during check out waited in line another 30 to 45 min just to tell them I moved out of storage. Also Was overcharged.

good service

Literally took my 3 weeks to get a hold of someone at the location, maybe give the cal center employees the cell phone number of retail employees or something

Exceeded all expectations!

I was sold an unavailable storage unit. This resulted in a waste of time of having to “hope” a similar unit was available. There were multiple charges and reversals on my CC. The employee did not know

Thank you for your providing this service.

1) This is a very busy location- the management should ensure adequate staffing at the check in/out desk on the weekends 2) staff doesn’t seem to adequately understand your policies; ... more- call

A lot of time was wasted trying to get two keys coded for my storage unit, it was found to be an error on the system side for not being updated. ROUTINELY UPDATE YOUR SYSTEM for time and safety.

Really clean and convenient! Even have little drinking fountains in the storage facility that really helped when I was thirsty from moving all day

when checking out there were snags. Left on hold for over thirty minutes on the phone, didn’t get a return call as promised as they were supposed verify empty unit, had to repeatedly call them.

Super nice facility. Knowledgeable helpful staff. Highly recommended if you are considering moving or storage.

Too much money for the few things I had but the place is very nice

Great service.

This company U-Haul is a very good I will recomend to all my friends and family. Thank you for your service. Loida and God bless.

They are great

This place was spectacular-helpful and quick in/out. The fellow that checked me in remembered me by name 5 days later after I checked in. Need storage, hauling or moving, use UHaul and this facility.

Very clean and secure facility. Lawrence was very helpful and friendly, as well.

Check in help was excellent, personable, accommodating. Other rep who showed me the storage I rented was also friendly, efficient, thorough and made sure all went well Both responded quickly.

All employees were very helpful and courteous

You made my life so easy, everything I needed in one location you are the best Go team Murrieta

This is a very well run establishment. Kudos to all the managers and their teams. It was a great experience. All of the equipment for storage was well thought out and all very handy. Thanks.

The storage facility is clean and very well maintained.

Outstanding!

The woman that helped me at the front dest was very helpful and nice !

The only thing that I didn't appreciate was there was not enough trash bins an establishment of this size should have more than one trash bin, it would make it easier for the customers and the staff.

My experience was great as well as the interaction with staff. All were amicable.

The lady heard my concern about tow dolley and initiated a complaint to address my concern.

Great service.

Great service would recommend to others.

Great customer service! And thank you 😊

Great location, friendly and knowledgeable staff. Definitely use again and recommend to friends.

Great service ❤️

I was leery to use this location because of current ratings/comments. However because I had to return specific equipment I was left to choose this location. No issues. Great service.

Employees are lazy, unprofessional & seems they work faster to put a lock on your unit than to take it off when you pay your bill in full a DAY late. Not impressed. My business will go to Life Storage

Great service.

Terrible experience. Terrible customer service.

The carts in the indoor storage are really useful.

Excellent facility, great staff💯.

Personnel are very attentive and courteous. Helpful knowledgeable. I will definitely use these services again

Everyone one there was great! In particular a girl who might be a manager (played soccer).

Ray was a big help she did an excellent job and thank you .

The staff is professional, and the facility is clean.

Uhaul is the absolute best storage facility anywhere!

Your delivery driver Ross was great!!!

We were charged for an extra day even though we were told we wouldn’t be by the front counter associate John. I called to disputed the additional $59 charge and was left on hold for an hour by Brianna

The Card Key Acess provided a level of addition security that made you feel safe everytime we visited your storage locker. Also the beathroom was always clean. Thank You

Entire staff ws very friendly and helpful. Thank You

Cleanest facility I’ve ever seen. AC worked awesome. Staff might need a better training program. Always someone new taking our payment and it seemed to always be complicated.

thank you very much that helped me to move from city to city. I liked the company's service. I was satisfied.

The staff could never answer questions, we had our initial reservation messed up and then they charged us after we moved out.

Everyone was very friendly iam happy eith the service i received.

Need lights in the units. Hours not long enough and way too expensive.