Customer Reviews for U-Haul Moving & Storage of Murrieta

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Murrieta

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Alejandro S. on

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Honestly pretty happy with my service today. Walked into the store looking at a long line, staff was clearly short due to call offs but the two gentlemen there were hustling and trying to help everyone as fast as possible. I did not get the assistant managers name but he was the one who helped me out and he was super friendly even though it looked like a stressful situation. Props to the two guys for keeping their composure. Thank you both

Ronald S. on

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Felicia G. on

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Keep up the GREAT customer service!!!

Eugene M. on

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Laron H. on

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Amazing staff at this location........... everyone especially Eva two thumbs up

SHELDON F. on

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No one came! We went in twice! Finally unloaded the trailer ourselves and just left! Worst service

Robert W. on

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Everything was great it was very smooth and went very comfortable

David M. on

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The people working at this particular location are awesome. They are like family and treat you with respect and care. I will be a repeat customer for sure.

Jorge L. on

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Sean W. on

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The staff and facility were great. Process was easy. Your website sucks though. Too confusing.

mike M. on

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Roderick E. on

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Eleanor R. on

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Everyone was so helpful ! Best uhaul office!👍🏽

Janrey E. on

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Online pick up is not convenient, its faster to just walk to the customer service.

MICHAEL C. on

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The employees should probably pay more attention to the customers returning vehicles. I waited for 20 minutes at the vehicle return area (at 9am and the place was dead). The employee that finally came out was rude. I would NEVER use this location again.

Gordon B. on

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Juan C. on

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Thanks for changing management and new personal, the last manager and crew they were ready rude now is a new whole game,good customer service and good attitude,l am a regular customer thanks

Anthony H. on

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Gerardo C. on

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Great customer service, good job

Sherry L. on

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Arthur A. on

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You should get in the habit of welcoming back returning/repeat customers. Call them by their name. I'm always made to feel like a stranger, even though I've been to this facility countless times.

Ernest M. on

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Noah P. on

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Alexis A. on

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Alyssa H. on

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A+++++++++++ for the staff and facility!!!

Ernesto P. on

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Mary V. on

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The best location I've ever used.

Dale B. on

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Patricia R. on

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Joan V. on

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Frank U. on

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Friendly, professional staff

angelica J. on

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Stacie R. on

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Demivic C. on

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Gary M. on

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Staff are friendly & knowledgeable & efficient

Patrick J. on

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excellent service

Ronald M. on

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Easy access to storage units and helpful staff.

Thomas J. on

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Stephanie V. on

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Adam S. on

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chuck P. on

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Vincent T. on

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Michael L. on

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Andre E. on

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Peter D. on

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Great customer service

Mark R. on

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Very friendly staff

Sandra F. on

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Leroy S. on

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More staff to help the customer to with questions and recommendations on the equipment and use of rentals.

James G. on

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Manuel A. on

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Enrique M. on

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STEVEN G. on

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Great customer service

TANYA L. on

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Great customer service. Very understanding and helpful. Thank you.

Dale B. on

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john T. on

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Frederick B. on

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The employees were very courteous and helpful. They seem like they have a genuine concern to help the customer. Well done

Keith J. on

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Alex and his team is awesome! I rent 5x8 inclosed Trailer Frequently at this location for my photo booth business. They take great care to insure there is a trailer available when I reserve one.

Mario R. on

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All good. Super helpful, proactive and friendly staff!

Cooki w. on

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Very convenient to get to . Always clean.

Mandeep H. on

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I use this place for all my uhaul needs. Easy in and out, friendly staff great job

Juan R. on

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Costumer service perfect thank you

SHELBY H. on

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The entire staff was exceptional. The U-Box Gal that helped me with my truck rental was outstanding. She deserves a raise!!

Len B. on

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Julieanne D. on

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Very friendly and knowledgeable staff. Good choice of equipment on hand

Bob C. on

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Ryan M. on

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I rented a 26 foot truck 8am Saturday 1/11/2020, returned the truck at 1pm Saturday 1/11/2020. Then on Monday 1/13/2020 I was charged and additional $196 because they said I returned the truck today. I expect a full refund of the $196. They can reference the camera's from 1/11/2020 to see that I did indeed return it at 1pm. Referance #2550910

Francis P. on

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Jeremy D. on

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Kevin M. on

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Good, pleasant staff

Jenna J. on

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Paul M. on

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Water damage to mattress, couch, and boxes. The uhaul had leaks through the top.

Jaime G. on

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The lady that helped me out was very helpful.

Paul S. on

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Robert B. on

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Loading ramp was too short for the truck

Ricky S. on

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Amazing customer service!

Kim N. on

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Jeremy A. on

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Great staff

Michael J. on

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Lawrence was very professional, pleasure to work with!

ANDRE W. on

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Every UHAUL employee gave me excellent customer service.

Robert B. on

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Garrett M. on

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It was very frustrating getting a drunk with only 1/4 tank. Having to guess the right amount of gas to fill as to not be over 1/4 and lose money or be under 1/4 tank and be charged. Staff was great! Truck was very clean and orderly.

Maria F. on

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the bathroom and guest areas were very clean and the attendant was very helpful in answering our questions/helping us get what we needed. Would reuse uhaul and recommend to friends.

DAVID R. on

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Mary V. on

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They are marvelous. They rounded out the red carpet in customer service. I commend HR for their hire. Not just a good job, but a "Great Job"

Tim H. on

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Armando M. on

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PAUL W. on

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The service representative was knowledgeable and helpful.

Emanuel S. on

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Offer trucks with cruise control as a standard

Rafael M. on

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Daniel V. on

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Mack L. on

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My experience was awesome.

John B. on

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Christian R. on

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The reserved truck size 17' was not available, I got a bigger truck 20' that it was way too big for my moving that caused me an inconvenient because I wasn't ready for that extra space.

Christopher A. on

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Carlton J. on

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Make sure the employees staffing your on-site vehicle/equipment return line are more responsive when a customer drives in to return their rental. Two employees were engaged in a deep non-work related conversation with an unknown individual when I drove in. As such, their situational awareness was non-existent of my presence so I had to walk up to them to get their attention that a “customer” was making a return.

Gina G. on

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The manager went beyond to help me get started on my journey. SHE was helpful and courteous. I was very impressed with her knowledge and assistance. I have used Uhual for years and find these female managers the best!

Kevin V. on

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So easy and fairly priced.

Stephany S. on

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Anthony M. on

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Very nice experience

Jeff H. on

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Very helpful staff enjoyed the experience.

Jane D. on

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Steve K. on

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Patrick H. on

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Vincent E. on

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Brianna D. on

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Staff were kind, friendly and helpful. Although I offered to help them park the trailer in the back he did not want to keep me waiting and unhitched the trailer in the drop off lain, so I could get going. Many thanks in making this whole experience easy and seamless. Good job to all including reservations personnel.

jeffery J. on

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Great staff

William G. on

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Amazing

Steve L. on

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Real friendly always there 2 help u very with our needes

Mack L. on

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The Customer service employees were very amicable and accommodating. This is a plus to the company.

Obrian M. on

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The rental facilities are clean as well as the trucks. Staff are helpful and the price is reasonable.

Danny U. on

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Great experience

Wayne N. on

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Excellent service, clean, and secure.

Jacqueline B. on

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Our experience was helpful and professional from start to finish.

Eileen B. on

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Great professional staff, knowledgeable, and helpful. Thank you.

robert m. on

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The inside was kept clean but the out side was trashed by my building, I guess from the homeless.

Daniel L. on

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Eva and crew were very helpful, recognizing how exhausted our group already was and expediting our unloading the 26' truck's contents into our storage unit. Hot day, holiday weekend...

Marilynn T. on

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Very friendly staff. Great experience considering I found new muscles I didnt know I had! Thank God its done!!

Gilberto C. on

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Staff was overwhelmed with customers, waited in line 30 min to rent my uhaul and during check out waited in line another 30 to 45 min just to tell them I moved out of storage. Also Was overcharged.

Timothy B. on

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good service

Momo J. on

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Literally took my 3 weeks to get a hold of someone at the location, maybe give the cal center employees the cell phone number of retail employees or something

Robert T. on

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Exceeded all expectations!

steven v. on

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I was sold an unavailable storage unit. This resulted in a waste of time of having to “hope” a similar unit was available. There were multiple charges and reversals on my CC. The employee did not know

James J. on

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Thank you for your providing this service.

Barbra D. on

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1) This is a very busy location- the management should ensure adequate staffing at the check in/out desk on the weekends 2) staff doesn’t seem to adequately understand your policies; ... more- call

Allen M. on

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A lot of time was wasted trying to get two keys coded for my storage unit, it was found to be an error on the system side for not being updated. ROUTINELY UPDATE YOUR SYSTEM for time and safety.

Lauren D. on

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Really clean and convenient! Even have little drinking fountains in the storage facility that really helped when I was thirsty from moving all day

justine c. on

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when checking out there were snags. Left on hold for over thirty minutes on the phone, didn’t get a return call as promised as they were supposed verify empty unit, had to repeatedly call them.

Rick K. on

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Super nice facility. Knowledgeable helpful staff. Highly recommended if you are considering moving or storage.

Mike A. on

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Too much money for the few things I had but the place is very nice

amrik t. on

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Great service.

Loida Q. on

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This company U-Haul is a very good I will recomend to all my friends and family. Thank you for your service. Loida and God bless.

Angelina R. on

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They are great

TIM B. on

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This place was spectacular-helpful and quick in/out. The fellow that checked me in remembered me by name 5 days later after I checked in. Need storage, hauling or moving, use UHaul and this facility.

Kevin T. on

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Very clean and secure facility. Lawrence was very helpful and friendly, as well.

TIM B. on

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Check in help was excellent, personable, accommodating. Other rep who showed me the storage I rented was also friendly, efficient, thorough and made sure all went well Both responded quickly.

rita w. on

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All employees were very helpful and courteous

Sam J. on

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You made my life so easy, everything I needed in one location you are the best Go team Murrieta

Ronald T. on

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This is a very well run establishment. Kudos to all the managers and their teams. It was a great experience. All of the equipment for storage was well thought out and all very handy. Thanks.

Michelle G. on

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The storage facility is clean and very well maintained.

Michael S. on

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Outstanding!

Eric A. on

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The woman that helped me at the front dest was very helpful and nice !

Floyd W. on

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The only thing that I didn't appreciate was there was not enough trash bins an establishment of this size should have more than one trash bin, it would make it easier for the customers and the staff.

Mack L. on

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My experience was great as well as the interaction with staff. All were amicable.

Nel Hexner J. on

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The lady heard my concern about tow dolley and initiated a complaint to address my concern.

Joe H. on

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Great service.

cooki w. on

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Great service would recommend to others.

Ben M. on

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Great customer service! And thank you 😊

Caesar B. on

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Great location, friendly and knowledgeable staff. Definitely use again and recommend to friends.

Benjamin M. on

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Great service ❤️

CHRISTY F. on

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I was leery to use this location because of current ratings/comments. However because I had to return specific equipment I was left to choose this location. No issues. Great service.

Brandie B. on

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Employees are lazy, unprofessional & seems they work faster to put a lock on your unit than to take it off when you pay your bill in full a DAY late. Not impressed. My business will go to Life Storage

DOUGLAS B. on

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Great service.

pouya r. on

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Terrible experience. Terrible customer service.

Andrew J. on

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The carts in the indoor storage are really useful.

Laneal B. on

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Excellent facility, great staff💯.

florina c. on

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Personnel are very attentive and courteous. Helpful knowledgeable. I will definitely use these services again

Judith R. on

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Everyone one there was great! In particular a girl who might be a manager (played soccer).

Mike A. on

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Ray was a big help she did an excellent job and thank you .

julie l. on

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The staff is professional, and the facility is clean.

Jennifer B. on

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Uhaul is the absolute best storage facility anywhere!

Julia M. on

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Your delivery driver Ross was great!!!

Robert E. on

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We were charged for an extra day even though we were told we wouldn’t be by the front counter associate John. I called to disputed the additional $59 charge and was left on hold for an hour by Brianna

Sharon B. on

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The Card Key Acess provided a level of addition security that made you feel safe everytime we visited your storage locker. Also the beathroom was always clean. Thank You

Frank C. on

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Entire staff ws very friendly and helpful. Thank You

Cari F. on

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Cleanest facility I’ve ever seen. AC worked awesome. Staff might need a better training program. Always someone new taking our payment and it seemed to always be complicated.

alexander f. on

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thank you very much that helped me to move from city to city. I liked the company's service. I was satisfied.

christy j. on

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The staff could never answer questions, we had our initial reservation messed up and then they charged us after we moved out.

Gregory D. on

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Everyone was very friendly iam happy eith the service i received.

Mike R. on

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Need lights in the units. Hours not long enough and way too expensive.

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