Customer Reviews for U-Haul Moving & Storage of Murrieta

Rating:

5.0

Don't know her name but our assistant was excellent in every way

Rating:

3.0

Much better rental options. I only used it because it was a business expense. I was up charged at every turn so that 29.99 truck was over $110 plus about $30 in gas. Never again.

Rating:

5.0

Excellent customer service!!!

Rating:

5.0

No complaints; very nice facility, always clean.

Rating:

5.0

I've rented from this location several times. People are friendly and knowledgeable. Equipment is always in good shape.

Rating:

5.0

When we chk in the office person wasn't very forty coming with how the operation worked. We didn't get the sized unit promised. The second day we came in and the staff was much more knowledgeable and helpful.

Rating:

5.0

Very quick and courteous service.

Rating:

5.0

Just wish there was a closer location but all was good

Rating:

5.0

Very professional and attentive crew. Definitely good customer service experience.

Rating:

5.0

The staff was enormously helpful and the process was easy because of their help.

Rating:

5.0

The Uhaul representative that completed my installation was outstanding. He went above and beyond what I was expecting. He was very professional as he walked me through with a demonstration of, not only how he performed the installation, but the finished product as well. The technical expertise and service that he provided should serve as an example for all Uhaul employees to emulate. Great job!

Rating:

5.0

Lately it seems like I'm seeing different persons at counter helping me…….I continue to get good friendly service

Rating:

5.0

This location is hands down the best! From picking up to dropping off, the customer service is amazing!

Rating:

5.0

Great staff. Professional and helpful. In and out. Very happy customer.

Rating:

5.0

Maybe a few more staff members at the counter. I had to wait at least 15 minutes for the one person at the counter to get off the phone.

Rating:

5.0

Ethan was great! His customer service and efficiency to get me through the rental process was top notch. I highly recommend this Uhaul location

Rating:

5.0

Na

Rating:

5.0

All staff provided good customer service.

Rating:

5.0

Excellent customer care from office staff at this location. They helped me through several issues with U-Haul online services which are a pain to try to use and usually fail mid task. I have not been able to successfully return my last 5 truck rentals via the online process. I have reached out to customer service which has been fruitless.

Rating:

1.0

They never get my invoice right. I'm always over charged and have to go in person to have it fixed

Rating:

5.0

Mary and the rest of the staff are amazing. They bring that energy to the table that's full of positivity and great attitudes. That is what brings customers back, along with the referrals.

Rating:

3.0

Better understanding of customer need as opposed to route following of script. We the customer have real world needs for which we pay handsomely for services to address. Seems operations are more for convenience of business over customers

Rating:

5.0

No suggestions, everything was perfect! This location is now my Go To for moving. They are a one stop shop for everything you would need for moving, variety of sizes in boxes, foam, bubble wrap, tape,etc. You can rent carts and moving blankets. The employees are great!

Rating:

5.0

The manager that helped me was very friendly. She was also clear and concise regarding information and made sure I didn’t have any questions left after helping me.

Rating:

5.0

Car Hauler was clean and well maintained. Easy pickup and return.

Rating:

4.0

I bought new furniture so I to rent a trailer. I trailer was very dirty. I mentioned it to the employee just ignore me like I didn't mention anything to me. Not even sorry

Rating:

5.0

Great UHaul! Plenty of vehicles and VERY organized with plenty of help to process your move coming and going!

Rating:

5.0

Superior customer service. Excellent PR SKILLS . A thousand thanks

Rating:

4.0

Customer service has improved greatly at this UHAUL facility since my last few times there. Much appreciated.

Rating:

5.0

I can't think of anyway to improve. I reserved the truck online which was simple. I called the Murrieta office with a question and the associate I spoke with was very friendly and answered my question. On the morning I picked up the truck the process was fast and the associate again was very friendly and professional. The truck was comfortable, clean and new. I was very pleased! Returning the truck was very easy. I received my receipt by email and the final price was less than the quote. I will definitely use Uhaul again, and particularly this location in Murrieta.

Rating:

1.0

Don't scam people and lie that the right amount of gas wasn't in the tank.

Rating:

5.0

great job, thank you

Rating:

4.0

Credit card machine had problems , but was able to get it done manually

Rating:

5.0

This review isn't about what can be done better for the next customer…it's about how awesome this Uhaul in Murrieta location is. The staff was amazing and very helpful. They secured a 3 day truck rental for me a day before I needed it. I ran into some timing and equipment issues during the rental and they helped me overcome both with absolutely no stress or hassle. This location is much easier to use than the one I usually use in San Francisco. And on a side note, I needed to deal with the actual owner (general mgr) I think his name was Mike Leere, at the end of the rental and he was extremely courteous, friendly, and helped me with an issue I had with the equipment. A+++ rating. I will definitely be using this location only in the future.

Rating:

5.0

The check in and check out process was very streamline thank you for being considerate of my time.

Rating:

4.0

I had an ongoing problem with checks from my credit union not being received. For the last two of the five years I rented the unit I resorted to calling in my storage payment monthly. I don't understand why online banking worked fine for 3 years, before I started getting late notices. I was told the checks were not being delivered. I'm still puzzled, but Management always rectified any issues in a professional manner.

Rating:

5.0

Have more than 1/4 of a tank of gas in the vehicle upon pickup. Polite and helpful

Rating:

5.0

Nothing, went well.

Rating:

5.0

Not much, the staff always courteous, friendly. I have used other U-Haul locations nearer to my home and would have regrets due to employee disregard or dirty equipment. I plan to keep using this location for good service!

Rating:

5.0

This location is wonderful! Has the best customer service and equipment!

Rating:

4.0

Wish you wouldn’t continue to raise rates. Can’t use “supply chain issues” as an excuse.

Rating:

5.0

Richard Villa was great to work with.

Rating:

5.0

Staff were very helpfull excellent customer service

Rating:

3.0

In comparison to the facility in Utah, it would be nice to see the staff more personable. I was in the facility after I dropped off the vehicle and passed by 3 employees that didn't greet me or asked if I needed any help. They were busy talking amongst themselves instead of focusing on the customer.

Rating:

1.0

Why am I being randomly charged for $55 on my card with no invoice? Or reason?

Rating:

5.0

The staff and especially Richard were prompt, friendly, and helpful. Even though they were busy and had technical difficulties, they still managed to help me and get me on the road (without a reservation) in less than 20 minutes. Perfect experience!

Rating:

5.0

Convenient and friendly.

Rating:

1.0

Bad experience. My reserved sized truck was not available and had no other choice but to take the only truck available which was smaller resulting in not being able to load everything that I needed and having to pay movers who were waiting around for me to sort out finding a truck.

Rating:

5.0

The representative was polite and professional and very knowledgeable of all your equipment definitely coming back to this Uhual and recommend it to my friends and family!!

Rating:

1.0

I was NOT able to return my equipment after hours and was charged all these additional fees for making an after hour return when the cs rep said she would make a note to the store about the conversation but yet here we are, I am now on the phone for over 30 mins waiting to ask for my $53 back that I was charged extra! Unbelievable. Never again will I rent from your establishment. My reservation should have been under my account! Your after hours return should be easier than this. And then for you to charge a $20 fee for people who can't even see the reservation? Wow. The after hours needs to be changed! Immediately!

Rating:

5.0

Great Job !!

Rating:

4.0

Hello! I checked 'not clean and well maintained' above only because the outside of the truck had some black marks and a tiny dent that hadn't been marked with an x. The defects didn't show on their photo of the truck so I took a picture of the area which was honored by the friendly employee. Thanks for providing a good service. Van

Rating:

5.0

Newbie to moving from a big house to small home. Overall my moving experience was less stressful due to the great support help i recieved. Great customer service from Mary and Ron at U-Haul location where i picked up the rental truck and returned it. Ezra was amazing...(He was the person on the other end of the phone when I called to find out what to do when the truck broke down. And the sweet surprise (to personally meet him and thank him for his help) to put a face to the name when I returned the truck. Huge thumbs up for the moving crews I hire through U-Haul MOVES TO MAKE (Tyler) and QUALITY MOVING LABOR (Randy)...everyone went above and beyond my expectations. BRISENO TIRE & TOWINNG... Richard the mechanic made me feel safe. He was very thorough with assessing the truck and fixing all that needed to get fixed when truck broke down. A BIG THANK YOU TO ALL for making my moving experience less stressful and memorable.

Rating:

5.0

Thank you so much for making renting a moving vehicle so easy!

Rating:

2.0

There are a few staff members who are so wonderful. However, the communication lacks severely. Certain ppl are never available when you need them and you're left waiting around. Constant mix-ups. Mis-charges. And honestly, it feels like they make so many mistakes and it ends up costing you more than it's worth. I hate to leave bad reviews. Especially when there are good ppl. But overall, most lack either knowledge, good customer service. Or BOTH! I do not recommend this location. We will be taking our business elsewhere.

Rating:

5.0

Good employees and equipment was great !

Rating:

5.0

Very professional staff.

Rating:

5.0

Honestly, the customer service at this location is so great. From picking up to returning the van every employee I come in contact with is so professional and helpful and super friendly!

Rating:

5.0

Nothing all went great.

Rating:

5.0

Outstanding service

Rating:

5.0

Nothing on time efficient, attentive.

Rating:

4.0

Staff was always helpful and pleasant. Thank you.

Rating:

5.0

Good storage facility very secure with cameras and entry cards and codes. Indoor storages. Not like a garage with a lock like most drive up ones are. Problie got alot invested in such a facility. But the price is still low. Best storage place I've seen in mylife.

Rating:

5.0

The entire staff at all locations did a great job. Special thanks to everyone at Uhaul in Murrieta who’s services I will continue to use. Thanks again

Rating:

5.0

Always friendly & courteous derive for over 10 years of using this facility’s services. Thanks.

Rating:

5.0

Hola yo estoy satisfecha con el Servicio al Cliente se U Haul . Ayer terminé mi contrato con ellos y en todo momento ellos fueron amables y respetuosos. Muchas gracias Atte. María R. Martínez.

Rating:

5.0

Every service that I have received at this UHaul location has been excellent. Renting storage space, renting trailers or a truck and having my hitch placed on my vehicle. All great experiences. And, the cost of storage did not creep up steadily over a short period of time like it has done at 2 other storage facilities. So, thank you!!!

Rating:

5.0

The 1st month free storage option was a life saver to us. It very much made renting the truck from uhaul a no-brainer. The card scan function at the front of the facility was interesting and I am sure the security team in charge of rigging over 100 personal storage gates had a challenge. But like nearly everything in the uhaul brand, they knocked it out of the park. Thank you for the positive experience.

Rating:

5.0

Very nice facility and I appreciate that it’s climate controlled. Mike was extremely helpful and funny.

Rating:

2.0

I planned ahead worked with the online service to get the storage unit I wanted……. With DRIVE UP ACCESSIBLE AND she was great and helpful with getting the equipment and Accessories we needed to do the job done we had the wrong dolly on the the truck, we

Rating:

5.0

I have rented storage spaces in the past and got it has got to be said this UHAUL facility was by far the best! The staff was so helpful and kind! Very clean, very reasonable prices. Thank you

Rating:

5.0

The staff is very nice, helpful, and professional.

Rating:

4.0

I cancel my storage rental, l was so focus on moving everything that for a moment l forgot the space number, so l asked him if he can find it withe card that was given to me or by the phone number, that's when his personality changed on the negative side, after a couple minutes he just said "ok give me your name and last name "

Rating:

5.0

Best customer service at the location. Friendly and very helpful!!! Thank you for the great service. I would definitely use this facility again.

Rating:

5.0

Thank you for helping me for the past two years! Thanks to the TEAM!!!

Rating:

5.0

Very nice and helpful staff and very clean facility. Good Job!

Rating:

5.0

Great people and very knowledgeable of their products.

Rating:

5.0

Richard was so very helpful and accommodating. There wasn’t a check available and he worked hard to get one for me. And when I picked up the truck I also rented my storage unit, and he was very patient and showing me how to use the key card and show me where my new unit was located. Very pleasant to deal with.

Rating:

4.0

The only probably I would have to say is they do not give you the pro rated amount when you leave so you pay for a whole month even though you have nothing in there and your not using it anymore.

Rating:

5.0

These people are more than reasonable with their tenants.

Rating:

1.0

The bottom line is that you raised your rates two times in less than a year. Blame whatever you want, but the rates aren’t worth what I am utilizing from you. I can go buy a storage shed for less than your over inflated prices, which I did.

Rating:

5.0

Clean, convenient and friendly folks.

Rating:

4.0

The only reason it's not excellent is because I never received a pro-rated check for the remainder of the month. I only used about a week of the last month but it was paid through to the next month

Rating:

3.0

The navigation around the complex has always been problematic. The staging of trucks, pods, on one way access and exit roads and the what can only be described as pac-man maze To get in and get out, to and from storage. A couple time one must take car off-road (rocks) to leave and get in to the only side entrance to storage building, and the narrow opening to get vehicles — including small to medium moving boxes trucks could be risky for the new renters if box. Staging empty trailers in or near the two or three retail parking is not ideal. I watched a small car back in to a bumper-level tripod holding neck, knocking it off To hit the ground, When moving out of a unit it would be “friendly” to offer a store credit to offset proration that isn’t returned when checking out a couple weeks early. It’s a common practice elsewhere but u-haul is the leader. When paying rent in advance it is a nice incentive to pay for 12 and get the 13 month equivalent credit. However, my experience it required intervention and reminders by me to assure the credit was taken and transparent. I’d rent again and location is ideal for area. If you use mystery shoppers to monitor and improve look to monitor those areas

Rating:

5.0

The app is a spectacular idea, but it does need a lot of tech help. It logged me out while in the middle of transactions and it does not offer face ID. It should have the option to stay logged in and apply for automatic payments.

Rating:

5.0

The staff was always helpful and courteous. Thanks!

Rating:

5.0

Alex and his team are great! It’s always a pleasure giving them my business

Rating:

2.0

My storage was not available when arrived. Wasted my time and gas expanse. Unsatisfied service.

Rating:

5.0

Best service, staff, and storage facility. Made my moving experience a breeze. Thank you Murrieta UHUAL

Rating:

2.0

The staff at the Uhaul location were helpful. However I am very dissatisfied with the company reservation policy. I provided my credit card info and move in date when I placed the reservation over the phone with customer service over the phone. They explained that this will reserve my unit that they said was available. When I went to the Uhaul site to check my storage unit and finalize payment for my reservation the unit was not even available! I was told it was just a waiting list not an actual reservation. This is not acceptable and this process is misleading and should be corrected!!!

Rating:

5.0

Rent a storage space was fast and easy. Staff was always helpful. The facility was always clean and felt secure.

Rating:

5.0

Tim and the staff at this location are awesome!

Rating:

5.0

Best experience I’ve had at any storage facility. Very clean facility and great friendly staff to help out when ever we needed help. Would highly recommend the facility for any of your moving and storage needs.

Rating:

5.0

Easy access...No stairs..!

Rating:

3.0

Workers never helped you when you walked in or greeted you. Very rude. Customer service is huge with Me and they always failed at this on more then 6 occasions.

Rating:

4.0

Inside of the storage unit smelled musty and faintly like dead critters. Other than that the facility was clean and nice

Rating:

5.0

I always have a pleasant experience with U-haul employees.

Rating:

5.0

Great people at this facility. Of high praise, are Alex, and Tim. Alex makes me want to use no other company except U-haul.

Rating:

4.0

You need to take the staff to school… No one ever knows what’s going on or what they’re talking about. We were also Told that our moveout month would not be prorated… They ended up returning the last month

Rating:

5.0

Great service! Easy to get in and out.

Rating:

5.0

Thank you

Rating:

5.0

I did not have any problems. Very happy. My contents in storage were kept nice. Absolutely no problems.