Customer Reviews for U-Haul Moving & Storage of Murrieta

Allow the customer to return the vehicle at a location closer to place of residence, but otherwise very satisfied with the service.

Price per mile is excessive. 36 miles @ $1.09 per mile plus the $19.99 rental and tax $66.65 plus the $10.00 in gas seems expensive for such a short rental. Vehicle gets Terrible gas mileage!!! I might try someone else next tine...

Great staff!! Always treat me good!!

Great customer service and equipment was it good condition.

Uhaul is always clean, staff is always friendly and helpful!

Smooth and easy.

I went to return my uhaul last Sunday and my card was getting declined for an additional $173.00 I was not going to unlock my card for uhaul to process that because there was already a pending hold for that amount. I kept getting the declining message then it said if I kept getting that notice to proceed with after hours drop. The next morning I get the receipt and uhaul charged me an additional $20 to close out the contract (in other words I’m paying for them to do their jobs) I called traffic and was told that the location would remove the charge it’s been 7 days and I have not yet received that credit back to my card.

Awesome experience!

Everything was excellent; I checked in online; not sure why I had to check in at the store w/an attendant. Next time - lockerbox with key? But everything else was great! Thank you!

Only issue was access. If there weren't any return rental vehicles blocking the main driveway, access would have been a bit easier to figure out. Unfortunately there wasn't any posted signage for the storage facility out back. Once I asked an employee it was explained how to get into the back lot.

Easy check in, thx

Customer service was great!! Just need another employee to manage the desk. Manager kicked but and was doing just as much work as the other employees. Thanks!!

Make certain to mail receipts or provide printed receipts. Check to make sure bill is correct before billing. My bill was incorrect and now I am waiting for a refund.

In the old days, frequent customers were welcomed back with a smile and a nice comment. They knew your name. Not so with you guys. I'm always treated like a stranger at this location, even though I'm a regular. Sad.

Nothing. Plenty of staff to handle the morning rush. Quick check out, seamless check in. Everything was clean and well taken care of.

Very nice experience

Provide the same services that were afforded to me.

You can't improve on the best. Thanks

N/A

Although it is a nice facility, the patrons pay through the nose for it. I was paying $65.00 a month for a 5x5 space and found a 8x10 space for the same price.

I will never use this company again I am also going to contact a lawyer because they actually put one with a nice life in danger by a improper hook up of our car carrier lucky a Highwind patrolman pulled us over

Find a penny pick it up, all day long you’ll have good luck!

They gave me an open trailer and they promised me an in close 6x12 trailer. I had no choice, but to get it because I already had plans.

I ordered a rental on the uhaul website, confirmed a pick up time and location just to only come and find out that the place i had ordered the rental pickup was closed. No notification, no alert, nothing to notify me about that location closing its doors during standard operating hours. Whats worse is that i was forced to pick up from a different location that was further from my original destination causing me to spend more money than i should have on mileage on top of charging me a higher mileage rate than what i had originally ordered online. There was no compensation for the trouble that was caused to me. Nothing for my time wasted and money lost. False advertising is illegal and i will be talking to some lawyers about this issue and your company's shady business practice. I am never using your services again, and will be telling everyone i know about your shady business practice.

I was very happy with the excellent service I received. Thank you U-Haul for always giving me good service.

Use the tripmeter to track your miles because the truck I rented did not match the odometer. The odometer displayed 831 when I drove to the intersection stopped at the red light which is around the corner from their lot which approximately 400 yards before I reseted the the tripmeter and drove 8.8 miles according to the tripmeter. When I returned the truck to my surprise the odometer displayed 841. I explained to the employee that drive 400 yards and reset the tripmeter. She said they can only go by the odometer and I understand that, but either the odometer or tripmeter is not calibrated properly. My advise is reset the tripmeter before you leave take a photo of the tripmeter and odometer. Short trips no big deal but longer trips I would be concern. So reset the tripmeter and take a picture and compare it with the odometer at the end. Might save you some bucks I hope.

Nothing great customer service

Reservation process over the phone was very efficient. Upon arriving, the "paperwork" was completed promptly. As the paperwork was being done, the vehicle that I rented was being brought around to the front of the facility. Once the paperwork was complete, there was about a 2-3 minute wait for the vehicle. Returning the vehicle was just as efficient/intuitive, pulled into their return line. Was checked in within a couple of minutes and on my way.

Need Better customer service. No employee was insight when arrived. Waited for a good 15 minutes for help as store was unattended. Never got a call stating equipment was not available as promised. Waited another 15-30 minutes to get me checked out.

Really good people. I've been renting trailers the last two weeks. And all smooth. Thank you

The size of the storages are bit smaller than other storages nearby. The only reason I rented the storage the convince of dropping the U-Haul truck at the same location of the storage.

Person who helped us mentioned we can drop off vehicle after-hours as we did. She should have mentioned the $20 after hour service fee.

Only one employee behind the counter with 4 to 5 customers waiting. After waiting for 15 minutes the associate that wait on me was very pleasant with great customer service.

This location is the best u haul I’ve ever seen. Huge place, interior unit floor is always clean and smell good. Manager Alex is very professional, polite, and respectful. This location is a 6 star.

WELL, YOU GUYS PUT THE WRONG DESTINATION DOWN AND I GOT HIT WITH A $54 DOLLAR AMOUNT AND THIS WAS U-HAULS FAULT AND BOTH STORES INCLUDING CUSTOMER SERVICE PRETTY MUCH DID NOT AMMITE THAT U-HAUL MADE A MISTAKE. NOT RIGHT. GIVE ME MY $54 AMOUNT BACK TO ME PLEASE. 530-318-9766

I have rented a lot of Uhauls in my life, though it’s been a few years since the last time. Not sure if the company has improved as a whole, or of this location was just really great, but I had my best Uhaul experience ever. The woman who checked me in was extremely nice despite my being there literally as the doors opened. I did have to head inside when returning my van since no one came out, but it was in the middle of lunch time so I’m sure they were short handed. Check out went really quick otherwise. I would definitely use this location again.

Nothing, you guys did awesome. It was fast and easy. Same day pick up and delivery.

Inside of trailer was a bit dirty.

Thank for changing management this guys are really professional,last manager and personal were horrible,this guys make you feel good and good attitude

Everyone was so nice and polite

For a truck advertised as $19.95 a day is a joke. By the time all the other “incidentals” are added in by U-haul, I paid $88.00 for four hours. Seems a bit high!

easy pick u and drop off

Everything went very well and enjoyed the rental process. Quick and very helpful employees. Thanks a lot.

Great service and impressive store.

None at this time.

Keep it up. My experience could not have been any better. Robert was super

Great staff, very friendly.

The counter personnel are helpful, friendly and respectful. Very pleasant to talk with them. Highly recommend

Everything was great, a complimentary cup of coffee would be wonderful.

Robert helped us with returning the truck. He was very courteous and friendly! Thanks for the great service!

Perfect service

Had great service every time I've rented a trailer.

Great job

Good work bey everyone on both ends. Would like lower rates if possible

They were short handed and busy but Kevin still took his time and went above and beyond my expectations. He was awesome.

A+++++++++++ for the staff and facility!!!

Easy access to storage units and helpful staff.

Very convenient to get to . Always clean.

The service representative was knowledgeable and helpful.

My experience was awesome.

Very nice experience

Amazing

Real friendly always there 2 help u very with our needes

The Customer service employees were very amicable and accommodating. This is a plus to the company.

The rental facilities are clean as well as the trucks. Staff are helpful and the price is reasonable.

Great experience

Excellent service, clean, and secure.

Our experience was helpful and professional from start to finish.

Great professional staff, knowledgeable, and helpful. Thank you.

The inside was kept clean but the out side was trashed by my building, I guess from the homeless.

Eva and crew were very helpful, recognizing how exhausted our group already was and expediting our unloading the 26' truck's contents into our storage unit. Hot day, holiday weekend...

Very friendly staff. Great experience considering I found new muscles I didnt know I had! Thank God its done!!

Staff was overwhelmed with customers, waited in line 30 min to rent my uhaul and during check out waited in line another 30 to 45 min just to tell them I moved out of storage. Also Was overcharged.

good service

Literally took my 3 weeks to get a hold of someone at the location, maybe give the cal center employees the cell phone number of retail employees or something

Exceeded all expectations!

I was sold an unavailable storage unit. This resulted in a waste of time of having to “hope” a similar unit was available. There were multiple charges and reversals on my CC. The employee did not know

Thank you for your providing this service.

1) This is a very busy location- the management should ensure adequate staffing at the check in/out desk on the weekends 2) staff doesn’t seem to adequately understand your policies; ... more- call

A lot of time was wasted trying to get two keys coded for my storage unit, it was found to be an error on the system side for not being updated. ROUTINELY UPDATE YOUR SYSTEM for time and safety.

Really clean and convenient! Even have little drinking fountains in the storage facility that really helped when I was thirsty from moving all day

when checking out there were snags. Left on hold for over thirty minutes on the phone, didn’t get a return call as promised as they were supposed verify empty unit, had to repeatedly call them.

Super nice facility. Knowledgeable helpful staff. Highly recommended if you are considering moving or storage.

Too much money for the few things I had but the place is very nice

Great service.

This company U-Haul is a very good I will recomend to all my friends and family. Thank you for your service. Loida and God bless.

They are great

This place was spectacular-helpful and quick in/out. The fellow that checked me in remembered me by name 5 days later after I checked in. Need storage, hauling or moving, use UHaul and this facility.

Very clean and secure facility. Lawrence was very helpful and friendly, as well.

Check in help was excellent, personable, accommodating. Other rep who showed me the storage I rented was also friendly, efficient, thorough and made sure all went well Both responded quickly.

All employees were very helpful and courteous

You made my life so easy, everything I needed in one location you are the best Go team Murrieta

This is a very well run establishment. Kudos to all the managers and their teams. It was a great experience. All of the equipment for storage was well thought out and all very handy. Thanks.

The storage facility is clean and very well maintained.

Outstanding!

The woman that helped me at the front dest was very helpful and nice !

The only thing that I didn't appreciate was there was not enough trash bins an establishment of this size should have more than one trash bin, it would make it easier for the customers and the staff.

My experience was great as well as the interaction with staff. All were amicable.

The lady heard my concern about tow dolley and initiated a complaint to address my concern.

Great service.

Great service would recommend to others.

Great customer service! And thank you 😊

Great location, friendly and knowledgeable staff. Definitely use again and recommend to friends.

Great service ❤️

I was leery to use this location because of current ratings/comments. However because I had to return specific equipment I was left to choose this location. No issues. Great service.

Employees are lazy, unprofessional & seems they work faster to put a lock on your unit than to take it off when you pay your bill in full a DAY late. Not impressed. My business will go to Life Storage

Great service.

Terrible experience. Terrible customer service.

The carts in the indoor storage are really useful.

Excellent facility, great staff💯.

Personnel are very attentive and courteous. Helpful knowledgeable. I will definitely use these services again

Everyone one there was great! In particular a girl who might be a manager (played soccer).

Ray was a big help she did an excellent job and thank you .

The staff is professional, and the facility is clean.

Uhaul is the absolute best storage facility anywhere!

Your delivery driver Ross was great!!!

We were charged for an extra day even though we were told we wouldn’t be by the front counter associate John. I called to disputed the additional $59 charge and was left on hold for an hour by Brianna

The Card Key Acess provided a level of addition security that made you feel safe everytime we visited your storage locker. Also the beathroom was always clean. Thank You

Entire staff ws very friendly and helpful. Thank You

Cleanest facility I’ve ever seen. AC worked awesome. Staff might need a better training program. Always someone new taking our payment and it seemed to always be complicated.

thank you very much that helped me to move from city to city. I liked the company's service. I was satisfied.

The staff could never answer questions, we had our initial reservation messed up and then they charged us after we moved out.

Everyone was very friendly iam happy eith the service i received.

Need lights in the units. Hours not long enough and way too expensive.