Sorry to say I had a horrible experience with the truck I rented. It was poorly maintained (4 quarts of oil low), the cab was dirty, the driver's door let in large amounts of outside air while on the road and the A/C did not work. When I returned the truck no attendant came outside to greet me to complete the check-in. After waiting 20 minutes I finally had to go inside the building to look for someone to help me. I was finally able to speak with an employee who later introduced me to the owner, Alex Moore. Alex patiently listened to my complaints. He and I inspected the truck together and afterwards he refunded the mileage fees and part of the rental fees. My experience with all of the employees I encountered at this U-Haul location was generally positive and I found them to be very courteous and helpful. Unfortunately, the truck I rented was in such poor condition that it never should have been allowed to leave the facility in the first place.TERRENCE E.
Customer Reviews for U-Haul Moving & Storage of Murrieta
Murrieta, CA 92562
(On the Corner of Jefferson and Los Alamos just south of Murrieta City Hall)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everything was excellent thanksDEBORAH H.
Customer did not leave a comment.Ellen B.
Get more associates like USMC Veteran Tim on your Team. He is the epitome of customer service and satisfaction.JAMES B.
Nice guys!NICOLAS G.
Customer did not leave a comment.Clara C. | First Impressions
Customer did not leave a comment.VICENTE C.
Customer did not leave a comment.Shaun B. | Overall Experience
Customer did not leave a comment.MICHAEL F.
Excellent customer service. Always friendly and very helpful with patience.Fernanda G.
Tim was extremely helpful as well as attentive. Great place.DENNIS M.
Nothing, your staff is very professional and friendly. Great experience would come back again.MAX M.
Customer did not leave a comment.JOYCE H.
Customer did not leave a comment.Johnna M.
Customer service and equipment is awesome! Keep up the good work.Zyrus P.
Customer did not leave a comment.ANGELA C.
very nice and convenient way to goMark P.
very goodJOEL T.
Employee that checked out vehicle did not walk us out to vehicle, mileage out on service contract was 68 compared to the 117 on the odometer. Fuel was inflated over what the true level was by 1/8 of a tank. Rear of vehicle had sawdust and wood chips and floorboards were dirty. Vehicles air conditioning is intermittent.MICHAEL B.
Had to wait a while to check in vehicleGUY F.
Rent all the time Always polite and great serviceDOMENICK B.
The young lady that helped me was very helpful. She was able to help me decide what equipment I needed to do the job, very respectful, attentive and friendly.JOSE G.
The young girl that helped me get my trailer was great. All the men working here have one speed extremely slow. There was a line all the way around the inside of the store when I returned the trailer. 2 employees helping people. They were not bothered by how busy it was and were moving at a snails pace then one of them goes on break. I finally got up to the counter after 35min. He sent me outside and said someone would be right out to check the trailer. Aftersitting outside for 20min I finally had to go inside and speak my mind to the guy. 50minutes to return a trailer. Ridiculous! These guys all hate their jobs and it showsBRANDON B.
Customer did not leave a comment.Joel S.
Customer did not leave a comment.Douglas Y.
Rented from this location several times. I've always had great service both when renting and returning. Equipment has always been in excellent condition.Howard T.
Location is very convenient & we use often for business purposes. This time the 17' truck we rented was dirty on the inside, we wiped down with towels which were black (definitely did not seemed cleaned or vacuumed under the seats as there was crumbs). Considering extra precautions & cleanliness should be taken when cleaning because of COVID, this was not the case! Alignment was off & pulled right the entire time & hard to drive in windy climate. Cab was loud on this one & there was no AUX port.Terry E.
I did online checkout, got a code and no key was in lockbox so had to wait in over an hour long line. The online process was bad, the in store process was bad. The only thing good was the drop off.Dale and Erika B.
Customer did not leave a comment.Javier G.
Customer did not leave a comment.David O.
Customer did not leave a comment.Tyler P.
Customer did not leave a comment.Kenneth E.
The personnel available and qualified to perform checking out previously made reservations was scarce. The front desk had NO ONE that could do check ins for atleast 25 minutes on Saturday.RICHARD D.
Customer did not leave a comment.Joyce A.
Seamless experienceChinyera J.
The lady helping us seemed to hate her job... but other than that everything was greatDrisaan P.
Customer did not leave a comment.Steven M.
Great service,would highly recommend themLIAM S.
Everyone was awsome as always. Thank you againCOREY T.
This location is outstanding! Tim is awesome to work with. Keep up the good work!Spencer H.
It was very frustrating dealing with this location. They wouldn't answer the phone, they then put all local calls on perpetual hold. We had to physically drive there to get any help with our reservation. We were met with eye rolls and oh well. We got lucky as one of the hitch installers finally got interested in helping us. After years of using uhaul this was the worst. This was the most frustratingKEVIN M.
Customer did not leave a comment.RICHARD S.
Customer did not leave a comment.fredrick S.
Customer did not leave a comment.VERNE L.
This location is alway great. We have used the location many times for pick up and drop off. They are always curious, friendly and professional. Facilities are always clean.Mark M.
Greatly over charged my mileage, I rented a 15' box truck for 2.5 hours, drove a little under 20 miles and was charged for 93 miles?!ZACHARY G.
Terrible vehicle. Sending unit stuck AND TPI turned on on my trip. Vehicle steered to the right. Something is definitely wrong with the truck. When I brought it back I told the employee about the issues and he stated that truck has been nothing but problems. I should have received the truck for freeMICHAEL G.
Customer did not leave a comment.FRANK M.
Great overall experience with this crew. Very impressed- I believe it was Tim - or Tom - sorry I'm moving and stressed to the hilt - was outstanding - have always had a pleasant experience here and never had difficulty booking rentals. Thanks so muchDaniel L.
Customer did not leave a comment.Byron W.
Customer did not leave a comment.Maria N.
Customer did not leave a comment.Jocelyn R. | Online Move In
Customer did not leave a comment.JUSTIN S.
Well I never received a call confirming my reservation...staff was ok but not very professional...I can't recommend this location..poor service oriented. Very slow to help...JOHN M.
Computer system outage was time consuming.Armel D.
System was down and couldn't get a receipt today. Otherwise the young man was kind.GEORGIA B.
Tim is great! Always on top of everything and very helpful to everyone!KENNETH M.
Customer did not leave a comment.CESIA P.
Customer did not leave a comment.Precious E.
The ladies at the front desk were snotty and not very customer friendly!PETE S.
Nothing thank youRODNEY P.
Customer did not leave a comment.Christopher F.
Customer did not leave a comment.Kenneth C.
Courteous staff easy to get what I needed and was asked multiple times if there was anything else they could doTommy T.
Guarantee the pick up location upon reservation without changes. It was a huge inconvenience having to drive out further and end up paying more in gas. Also, ensure that your trucks are properly maintained and without issue. The truck I drove had a misaligned steering wheel and the engine was extremely shaky when I drove above 50mph.Duol N.
Customer did not leave a comment.Pamela K.
Customer did not leave a comment.Marcel B.
Very courteous clerk and quick equipment return.Todd S.
Customer did not leave a comment.rick S.
Customer did not leave a comment.Theodore C.
My experience at this location was really exemplary of efficient, responsive and on-time customer service, including very quick and convenient drop off.PETER H.
Customer did not leave a comment.Jennifer W.
I've rented a trailer 2-3 times. In/out faster than the industry's standard..... McDONALDS. HAHAHA Iealize in these economic times staffing can be an issue. That said....job well done. I think my service man was Tim.... I'm bad with names. But that doesn't reflect the outstanding work he performed. JonesMITCHELL J.
Customer did not leave a comment.David G.
Customer did not leave a comment.MARIA D.
Customer did not leave a comment.Michael B.
the truck was really dirty/muddy outside and inside the floors had candy wrapper, dead french fries under the seat, and lots of hair on the floor & seats (animal short hair). I hand washed the truck and cleaned the floors before I took it back; didn't want anyone else to get it that way. I've never rented anything before that was dirty but I was in a bind (another contract I had failed to provide a full-size pickup) and you guys were the closest location and had the full size bed i needed. Check in was great - super easy, and Tim helped me with rental, very courteous & professional. Next time, not messing with Enterprise! Going straight to you guys!LISA W.
Customer did not leave a comment.Sandy P.
Customer did not leave a comment.GREGORY M.
Customer did not leave a comment.Jimmy L.
easy and quick.Bonnie L.
Customer did not leave a comment.Algie P.
Customer did not leave a comment.MARIA S.
Everything was great from checkout to check-in. Very satisfied.JERRY S.
Customer did not leave a comment.Anthony D.
Have vehicles inspected regularlyADAM B.
Customer did not leave a comment.Marci T.
Customer did not leave a comment.Brandon F.
They need to wash the truck and clean the interior better than just wiping downChristopher F.
Customer did not leave a comment.Laurice W.
Staff seemed slow to recognize when customers were lined up at the counter. Maybe they were short-handed? Several of us were waiting over 10 minutes before we were acknowledged and helped.Brent S.
We loved it, great customer service and thank you for everything.LOUIS M.
Customer did not leave a comment.Ronald D.
Trailer was extremely dirtyDAVID L.
Inside of the storage unit smelled musty and faintly like dead critters. Other than that the facility was clean and niceBrent S. | First Impressions
Customer did not leave a comment.EDGARDO M.
Customer did not leave a comment.Henrietta G. | Overall Experience
I always have a pleasant experience with U-haul employees.RICARDO G. | Overall Experience
Customer did not leave a comment.TERRY W.
Keep up the good serviceGILBERTO G.
Great service every time I've come to this location! Thank you for being so awesome.SPENCER H.
When I went to pick up the trailer there was 1 person at the counter and so I had to wait a long time. He printed my contact and didn't ask me any questions about damage coverage. The trailer was not swept out. I swept it out before returning it. When I returned it there was not anyone checking in and so after waiting 15 minutes I drove it around and dropped it myself. When I went inside I explained what happened and they just said they were busy. Of course everyone there came in after I did. When the guy came to check the trailer he check the wrong one. I showed him the correct one. I did not receive my email receipt. I more than likely won't be renting there anymore.MICHAEL B.
Customer did not leave a comment.DANIEL C.
Customer did not leave a comment.DEMPSY C.
Customer did not leave a comment.LINDA J. | Overall Experience
Great people at this facility. Of high praise, are Alex, and Tim. Alex makes me want to use no other company except U-haul.Timothy I. | Overall Experience
Customer did not leave a comment.James S. | Overall Experience
Customer did not leave a comment.CHREE H. | Overall Experience
You need to take the staff to school… No one ever knows what’s going on or what they’re talking about. We were also Told that our moveout month would not be prorated… They ended up returning the last monthtyler l. | Overall Experience
Great service! Easy to get in and out.Spencer H. | First Impressions
Thank youChris F. | First Impressions
I did not have any problems. Very happy. My contents in storage were kept nice. Absolutely no problems.Gina F. | Overall Experience
Customer did not leave a comment.James S. | First Impressions
Very professional serviceSHELDON W. | First Impressions
My rating is not about the people at the facility but rather that U-Haul overbooked the storage facility and our space was not available when we got there. We had helpers hired and were paying them while a resolution was sought. They called the next closest facility but the space wasn’t as large and we couldn’t fit all our items into it. They didn’t have a smaller unit so we had to rent another one elsewhere. We were late to an appointment because of all the extra travel time. Altogether a very bad experiencelinda w. | First Impressions
Customer did not leave a comment.jason k. | Overall Experience
The staff is helpful and interactive. Sometimes there might not be enough staff but that is business. I always feel like I am important to the business/company so I keep going back. I will do so next weekend too. I wish there were more storage units available.Diane D. | First Impressions
Thank you for your friendly helpCAMILO C. | First Impressions
Customer did not leave a comment.Kathy T. | First Impressions
Outstanding location.ALEXANDER M. | First Impressions
Customer did not leave a comment.Harold E. | Overall Experience
Customer did not leave a comment.michael s. | Overall Experience
Customer did not leave a comment.Eugina W. | First Impressions
Customer did not leave a comment.Rhonda M. | First Impressions
Customer did not leave a comment.RICARDO G. | First Impressions
Customer did not leave a comment.Sorothavy S. | Overall Experience
Customer did not leave a comment.Timothy A. | First Impressions
I had my personal things stored at this U-Haul for over 2 years I was always able to go when I needed always felt safe and secure, if I need to store my belongings again I would choose this U-Haul. Thank youAlice F. | Overall Experience
Customer did not leave a comment.Watson A. | Overall Experience
Staff was very friendly and accommodating. They were able to find storage for me and change yhd drop off site to the same location. I very much appreciated their effort and professionalism.DOMINADOR J. | First Impressions
Customer did not leave a comment.Linda M. | First Impressions
Customer did not leave a comment.bruce m. | Overall Experience
They were very helpful and had a very good servicelucila b. | First Impressions
Staff was courteous everything I needed was donebrian t. | First Impressions
Customer did not leave a comment.Juan R. | Overall Experience
The staff were friendly and helpful. The facility is clean and easily accessible. It would be more beneficial if the office remained opened for a couple more hours into the evening.LAURA E. | First Impressions
Store was understaffed and everyone that needed help had to wait a very long time. Phones rang with no one to answer. People (trying to get propane left and went elseware as we have done in the past at this location)SHARALYN O. | Overall Experience
The staff at U-Haul In Murrieta are very very kind, helpful, and a joy to do business with.Carolyn B. | Overall Experience
Great and very pleasantRudy M. | Overall Experience
A little surprised at the charges for returning the truck to the incorrect facility.RAUL C. | First Impressions
Customer did not leave a comment.Brett P. | Overall Experience
Customer did not leave a comment.JUSTICE O. | Overall Experience
Customer did not leave a comment.Nona N. | Overall Experience
Great to do business with a company who value customer satisfaction.Sharon P. | Overall Experience
The only comment I can add is that the price is a little high and I feel that you should only pay for the time you use the unit. I would have preferred a pro rated money return on unused time in the rental.Theresa W. | Overall Experience
Often times the staff at the desk were unprofessional and even rude at times and on two occasions refused to wear a mask during this Covid 19. To be clear; some members of the staff were concerned bract professional and helpful, but often times not.CHRISTOPHER G. | Overall Experience
Fantastic! This place is absolutely amazing, and the staff was incredibly friendly and helpful. The facility is very convenient. The unloading area is shaded, and the facility itself is air conditioned. Dollies make taking boxes and heavy items to the storage locker a breeze, and the stairs to the second level are minimal. Returning the truck was painless and quick. I absolutely recommend this Uhaul.CHRISITNA W. | First Impressions
Customer did not leave a comment.Mark V. | First Impressions
Though the experience was pleasant enough in the beginning and the facilities were satisfactory other than the slightly-too-warm storage facilities; due to technical glitches in the system, interactions with certain employees and certain peculiar policies, I will not be a returning customer.Amanda K. | Overall Experience
Thank you very much it has been a great experience best storage I have had yetmichael h. | Overall Experience
Customer did not leave a comment.Sally D. | First Impressions
Customer did not leave a comment.Luvinia G. | Overall Experience
Thank you for your services.Patrica L. | Overall Experience
Alex and his staff have helped me over the past year with a very difficult move across Country and back. I'm very thankful for all of their help!!!Debbie H. | Overall Experience
Quick and easy! Amazing location.jovita s. | First Impressions
Customer did not leave a comment.sandra h. | Overall Experience
They scammed me! Charged me for storage when I told them I did not want storage! Extra $129.95 and lied to me!!! I disputed the “extra charge” with my bank. Andrew at Murrieta,Ca location (Manager) Lied said he would not do a credit for it. Said he would send me to collections if I disputed it! Very horrible customer service!!!! I run a business and if Andrew worked for me he would be fired. Total charges one way trip 24 hrs. Just for a 10’ $19.95 truck they charged $330.00? Outrageous!!! I will never recommend them!! In fact the opposite! Thank you for your time.Jill S. | First Impressions
Great experience. Employees were very helpfulMarvin R. | Overall Experience
The staff at this location was very professional.James C. | Overall Experience
Customer did not leave a comment.Wendy W. | Overall Experience
Uhaul is always clean, staff is always friendly and helpful!SARA H. | Overall Experience
Only issue was access. If there weren't any return rental vehicles blocking the main driveway, access would have been a bit easier to figure out. Unfortunately there wasn't any posted signage for the storage facility out back. Once I asked an employee it was explained how to get into the back lot.William M. | Online Move In
Although it is a nice facility, the patrons pay through the nose for it. I was paying $65.00 a month for a 5x5 space and found a 8x10 space for the same price.Sean O. | Overall Experience
The size of the storages are bit smaller than other storages nearby. The only reason I rented the storage the convince of dropping the U-Haul truck at the same location of the storage.Fadia I. | First Impressions
A+++++++++++ for the staff and facility!!!Alyssa H. | Overall Experience
Easy access to storage units and helpful staff.Ronald M. | Overall Experience
Very convenient to get to . Always clean.Cooki w. | Overall Experience
The service representative was knowledgeable and helpful.PAUL W. | First Impressions
My experience was awesome.Mack L. | Overall Experience
Very nice experienceAnthony M. | Overall Experience
AmazingWilliam G. | First Impressions
Real friendly always there 2 help u very with our needesSteve L. | Overall Experience
The Customer service employees were very amicable and accommodating. This is a plus to the company.Mack L. | First Impressions
The rental facilities are clean as well as the trucks. Staff are helpful and the price is reasonable.Obrian M. | First Impressions
Great experienceDanny U. | First Impressions
Excellent service, clean, and secure.Wayne N. | First Impressions
Our experience was helpful and professional from start to finish.Jacqueline B. | Overall Experience
Great professional staff, knowledgeable, and helpful. Thank you.Eileen B. | First Impressions
The inside was kept clean but the out side was trashed by my building, I guess from the homeless.robert m. | Overall Experience
Eva and crew were very helpful, recognizing how exhausted our group already was and expediting our unloading the 26' truck's contents into our storage unit. Hot day, holiday weekend...Daniel L. | First Impressions
Very friendly staff. Great experience considering I found new muscles I didnt know I had! Thank God its done!!Marilynn T. | Overall Experience
Staff was overwhelmed with customers, waited in line 30 min to rent my uhaul and during check out waited in line another 30 to 45 min just to tell them I moved out of storage. Also Was overcharged.Gilberto C. | Overall Experience
good serviceTimothy B. | Overall Experience
Literally took my 3 weeks to get a hold of someone at the location, maybe give the cal center employees the cell phone number of retail employees or somethingMomo J. | Overall Experience
Exceeded all expectations!Robert T. | First Impressions
I was sold an unavailable storage unit. This resulted in a waste of time of having to “hope” a similar unit was available. There were multiple charges and reversals on my CC. The employee did not knowsteven v. | First Impressions
Thank you for your providing this service.James J. | Overall Experience
1) This is a very busy location- the management should ensure adequate staffing at the check in/out desk on the weekends 2) staff doesn’t seem to adequately understand your policies; ... more- callBarbra D. | First Impressions
A lot of time was wasted trying to get two keys coded for my storage unit, it was found to be an error on the system side for not being updated. ROUTINELY UPDATE YOUR SYSTEM for time and safety.Allen M. | First Impressions
Really clean and convenient! Even have little drinking fountains in the storage facility that really helped when I was thirsty from moving all dayLauren D. | Overall Experience
when checking out there were snags. Left on hold for over thirty minutes on the phone, didn’t get a return call as promised as they were supposed verify empty unit, had to repeatedly call them.justine c. | Overall Experience
Super nice facility. Knowledgeable helpful staff. Highly recommended if you are considering moving or storage.Rick K. | Overall Experience
Too much money for the few things I had but the place is very niceMike A. | Overall Experience
Great service.amrik t. | Overall Experience
This company U-Haul is a very good I will recomend to all my friends and family. Thank you for your service. Loida and God bless.Loida Q. | Overall Experience
They are greatAngelina R. | Overall Experience
This place was spectacular-helpful and quick in/out. The fellow that checked me in remembered me by name 5 days later after I checked in. Need storage, hauling or moving, use UHaul and this facility.TIM B. | Overall Experience
Very clean and secure facility. Lawrence was very helpful and friendly, as well.Kevin T. | First Impressions
Check in help was excellent, personable, accommodating. Other rep who showed me the storage I rented was also friendly, efficient, thorough and made sure all went well Both responded quickly.TIM B. | First Impressions
All employees were very helpful and courteousrita w. | First Impressions
You made my life so easy, everything I needed in one location you are the best Go team MurrietaSam J. | First Impressions
This is a very well run establishment. Kudos to all the managers and their teams. It was a great experience. All of the equipment for storage was well thought out and all very handy. Thanks.Ronald T. | Overall Experience
The storage facility is clean and very well maintained.Michelle G. | Overall Experience
Outstanding!Michael S. | Overall Experience
The woman that helped me at the front dest was very helpful and nice !Eric A. | First Impressions
The only thing that I didn't appreciate was there was not enough trash bins an establishment of this size should have more than one trash bin, it would make it easier for the customers and the staff.Floyd W. | Overall Experience
My experience was great as well as the interaction with staff. All were amicable.Mack L. | Overall Experience
The lady heard my concern about tow dolley and initiated a complaint to address my concern.Nel Hexner J. | Reservation
Great service.Joe H. | Overall Experience
Great service would recommend to others.cooki w. | Reservation
Great customer service! And thank you 😊Ben M. | Overall Experience
Great location, friendly and knowledgeable staff. Definitely use again and recommend to friends.Caesar B. | Overall Experience
Great service ❤️Benjamin M. | Reservation
I was leery to use this location because of current ratings/comments. However because I had to return specific equipment I was left to choose this location. No issues. Great service.CHRISTY F. | Reservation
Employees are lazy, unprofessional & seems they work faster to put a lock on your unit than to take it off when you pay your bill in full a DAY late. Not impressed. My business will go to Life StorageBrandie B. | Overall Experience
Great service.DOUGLAS B. | Overall Experience
Terrible experience. Terrible customer service.pouya r. | Overall Experience
The carts in the indoor storage are really useful.Andrew J. | Overall Experience
Excellent facility, great staff💯.Laneal B. | Overall Experience
Personnel are very attentive and courteous. Helpful knowledgeable. I will definitely use these services againflorina c. | Reservation
Everyone one there was great! In particular a girl who might be a manager (played soccer).Judith R. | Overall Experience
Ray was a big help she did an excellent job and thank you .Mike A. | Reservation
The staff is professional, and the facility is clean.julie l. | Reservation
Uhaul is the absolute best storage facility anywhere!Jennifer B. | Reservation
Your delivery driver Ross was great!!!Julia M. | Overall Experience
We were charged for an extra day even though we were told we wouldn’t be by the front counter associate John. I called to disputed the additional $59 charge and was left on hold for an hour by BriannaRobert E. | Reservation
The Card Key Acess provided a level of addition security that made you feel safe everytime we visited your storage locker. Also the beathroom was always clean. Thank YouSharon B. | Overall Experience
Entire staff ws very friendly and helpful. Thank YouFrank C. | Overall Experience
Cleanest facility I’ve ever seen. AC worked awesome. Staff might need a better training program. Always someone new taking our payment and it seemed to always be complicated.Cari F. | Overall Experience
thank you very much that helped me to move from city to city. I liked the company's service. I was satisfied.alexander f. | Overall Experience
The staff could never answer questions, we had our initial reservation messed up and then they charged us after we moved out.christy j. | Overall Experience
Everyone was very friendly iam happy eith the service i received.Gregory D. | Overall Experience
Need lights in the units. Hours not long enough and way too expensive.Mike R. | Overall Experience
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!