Customer Reviews for U-Haul Moving & Storage of Murrieta

5,831 reviews

25086 Jefferson Av   Murrieta, CA 92562
(On the Corner of Jefferson and Los Alamos just south of Murrieta City Hall)

(951) 239-4648

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(951) 239-4648

25086 Jefferson Av
Murrieta, CA 92562
(On the Corner of Jefferson and Los Alamos just south of Murrieta City Hall)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Nice facility and would definitely use them again.

ROBERT D. 
Rating:
5.0

Great service

OBRIAN M. 
Rating:
2.0

Customer did not leave a comment.

julie S. 
Rating:
5.0

Customer did not leave a comment.

Lucio Z. 
Rating:
5.0

Customer did not leave a comment.

PREDRAG M. 
Rating:
5.0

Customer did not leave a comment.

STEVE S. 
Rating:
5.0

It was really perfect from start to finish. Great service and equipment was very clean and ready to go. Would definitely recommend and use again if needed.

Tammara L. 
Rating:
5.0

Customer did not leave a comment.

Robert H. 
Rating:
5.0

Just keep doing what you're doing.

PRESTON G. 
Rating:
5.0

Very nice experience and nice employees all of them. Van was a pleasure to drive and really liked the amenities it came with. Thanks UHaul

SCOTT P. 
Rating:
3.0

U-Haul was very dirty in the cab-we wiped down several times and the towels were black. Lock on the back did not work. Driver door stuck & at one point the lock got stuck & wouldn't open at all. There was a large gap in the top of the door which caused leaking & load road noise the entire time. Change oil Light & airbag light on dash came on the day we picked it up. Alignment was so bad the steering wheel was turned to make wheels drive straight which is completely unsafe & taxing when driving long hours. We rent several times a year for business purposes & the quality and safety of the trucks we get continue to decline.

TERRY E. 
Rating:
3.0

Customer did not leave a comment.

Justin C. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL N. 
Rating:
4.0

Return was quick. Confirmation call in the return was mDe the day before as well as confirmation in the location.

Robert D. 
Rating:
5.0

Customer did not leave a comment.

Shelley K. 
Rating:
4.0

Staff were very helpful.

Luis F. 
Rating:
5.0

Great friendly checkin

Robert J. 
Rating:
5.0

Customer did not leave a comment.

Cody B. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER H. 
Rating:
3.0

I drove as total of 22 miles and put a gallon and a half into the tank and was still charge for two more gallons. You need to do a better job of keeping it more accurate.

David W. 
Rating:
5.0

The staff were very helpful and supportive!!!!

Brian J. 
Rating:
5.0

Customer did not leave a comment.

VERNON F. 
Rating:
4.0

I canceled my first contract because the personal was not paying attention. Then we had to open another contract. Waisted my time and missed the my drop off time.

Martin S. 
Rating:
5.0

Customer did not leave a comment.

BRIAN R. 
Rating:
5.0

Staff was friendly and appreciate this location helping me in a crunch after another location appointment had fallen through.

Virginia S. 
Rating:
5.0

Customer did not leave a comment.

Hilary O. 
Rating:
5.0

Customer did not leave a comment.

Steve O. 
Rating:
5.0

Can't our attendant was awesome

EDWARD P. 
Rating:
5.0

Customer did not leave a comment.

Sherry L. 
Rating:
3.0

Customer did not leave a comment.

BRENT A. 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA J. 
Rating:
5.0

Love u haul

NAPOLEON W. 
Rating:
4.0

Customer did not leave a comment.

STEPHEN P. 
Rating:
5.0

Customer did not leave a comment.

John G. 
Rating:
4.0

Customer did not leave a comment.

DAISY S. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM B. 
Rating:
4.0

When I dropped off truck; they said we will email final bill that afternoon : never happened: couldn't call : hold for 1/2 hr ? No ; they called me they next morning while I was working : rich left message asking when i was planning to bring truck back? What ?? Trying to call again ; cant get thru : I guess I have to drive down to the store itself on Jefferson ave : murrieta, ca : before I went in I saw the truck I had returned sitting in the lot : had truck number in my head : they said the must have forgot to check it in : ya it's sitting right out there in your lot !! Frustrating; to much time taken on my part ; someone needs to do there job ; and don't be so quick to blame me : I thought they might offer me something; but not //thx dale boss

DALE B. 
Rating:
4.0

The only reason it's not excellent is because I never received a pro-rated check for the remainder of the month. I only used about a week of the last month but it was paid through to the next month

Bobby D.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Robert P. 
Rating:
2.0

RESERVED UHAUL AND STORAGE AT SAME LOCATION THEN AT THE LAST MINUTE THEY DIDN'T HAVE A TRUCK FOR ME AND HAD TO GO 4 MILES DOWN THE STREET TO PICK UP. SO STORAGE UNIT AND UHAUL DROPOFF WERE TWO DIFFERENT LOCATIONS

JOANNE B. 
Rating:
5.0

Customer did not leave a comment.

Kenneth L. 
Rating:
5.0

So the only gripe that I had was with the dollies. I rented one with the hopes of using them to haul boxes up the stairs (moved into an Apt) but found I wasn't able to due to the size of the wheels. The stairs had a small lip off the edge of the steps that the wheels would just get stuck under rendering it unusable for why I had rented it. I think if they offered dollie rentals that had larger inflatable tires rather then solid rubber tires if would be better over all. Other than that, everything I rented worked well if not perfectly.

MATTHEW D. 
Rating:
3.0

I tried using the on line system twice in the last week to pick up my rental. The first time in didn't work at all. The second time is took so long, after about 15 minutes, I gave up on the online pick up and went into the store. Much faster in the store. Looks like you didn't Beta test your knew software adequately. That being said, I did use the on line return since I returned the truck after hours. The on line return worked pretty well.

jeffrey N. 
Rating:
5.0

The truck was guzzling gas at a crazy rate. Truck not running right

DOMENICK B. 
Rating:
3.0

The staff behind the desk could be better trained and more professional.

Eugene S. 
Rating:
2.0

Went to the storage off of Kalmia, closed, even after I was told they would be open until 7pm. Talked with Rich who was very nice but could not find my reservation. Waited until the next day to drop off at the Jefferson location and rent storage. Denies was somewhat helpful. I will hire movers next time so I don't have to deal with the moving issues again. It almost seems that the regional centers are not communicating with the sites to make the moving experience for the customer seamless. I moved from OR to CA.

Jennifer G. 
Rating:
4.0

Customer did not leave a comment.

Anita R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ADRIAN R. 
Rating:
1.0

Going to give this negative on the sole fact I was charged 3x the normal rate.

Nikko Z. 
Rating:
4.0

Customer did not leave a comment.

VEVA D. 
Rating:
5.0

Customer did not leave a comment.

ALEXANDRA L. 
Rating:
5.0

Customer did not leave a comment.

NORMA S. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER C. 
Rating:
5.0

Customer did not leave a comment.

DANIEL C. 
Rating:
3.0

Took 1/2 hour in line (only one person in front of me).

RAY Q. 
Rating:
3.0

The manager was very unprofessional not to me but to the young lady helping me. He was representing her in front of customers very aggressively and me feel uncomfortable. It felt border line abusive. I did not catch his name but Daniele was the young lady helping me.

CORY L. 
Rating:
1.0

Young people there no guidance from management No experience in customer service at all and Bret is awful 🤥 General management my behind 😢🤑if you want to get your money stolen go to this place if you want to be treated like trash then your in right spot this place is for you ! BEWARE! OF BAD BUSINESS AND SERVICE ALL LIERS !!!!

ISIDRA B. 
Rating:
5.0

Customer did not leave a comment.

Reynold J. 
Rating:
5.0

Really nothing im very satisfied with the service!! Wonderful customer service definitely I'm highly recommended !!

MARIA C. 
Rating:
3.0

I don't have a real problem with this location. I just won't use Uhaul again. I have used Uhaul 3 times in the last month and am always over charged for services. At this point I just can't bring myself to be abused by your poor company.

ROBBIE T. 
Rating:
5.0

Customer did not leave a comment.

Dylan M. 
Rating:
1.0

Get a new General Manager!!!!! The rudest customer service I've ever experienced! Never ever will I rent here again. The four times I had to go there I had the same experience.

Nancy B. 
Rating:
2.0

Uhaul truck rental 10 Ubox rental 2 10 being the highest score possible. too many different places to call for your ubox product. Over an hour wait on a call. 12 days late..... Will I recommend? No Is it a good idea ? yes. How bout a manager?

John K. 
Rating:
5.0

Customer did not leave a comment.

FUMIHIKO O. 
Rating:
5.0

Drew was great to work with! My trailer hitch installation cancelled due to labor shortage on the install, but the office was professional about it and referred me to Pep Boys to get it done nonetheless.

GREGORY J. 
Rating:
5.0

Customer did not leave a comment.

SUSAN M. 
Rating:
1.0

I reserved a 6' x 12' for Saturday, at 2:45pm on the UHaul website, and I received a phone call that afternoon and I was told that the trailer was actually not available anywhere, which screwed my plans to move items that day. I think it's interesting that when you reserve a trailer online, it says it's guaranteed - I guess that not exactly true.

DAVID H. 
Rating:
3.0

I was double charged. Still trying to get my money back.

SEAN C. 
Rating:
5.0

Customer did not leave a comment.

PATRICIA` G. 
Rating:
3.0

For local or in-state moving, I'll use UHaul; that way. I stay in Control of entire process! Guaranteed Arrival date of my container was seven days overdue...

mike H. 
Rating:
5.0

Customer did not leave a comment.

Gerald B. 
Rating:
5.0

Customer did not leave a comment.

Jack B. 
Rating:
5.0

Everything was great!!! The cargo van was excellent!! Everyone was very nice at the location. Would definitely recommend this location.

LESLIE W. 
Rating:
5.0

Customer did not leave a comment.

Armando B. 
Rating:
5.0

Customer did not leave a comment.

PAUL M. 
Rating:
3.0

Customer service rep inside the store were not very friendly or attentive. While I was speaking to the rep helping me, another employee was speaking to her about things unrelated to work. It was quite awkward and unprofessional. This is certainly uncomfortable to say, but both female employees in the store looked like they haven't showered in a few days. No one was wearing a mask (not sure if they are required to). The location and facility was clean and easy to find. I felt safe returning the vehicle after hours. There were a lot of lights and area to return was identified clearly with signs.

SHANELLE T. 
Rating:
5.0

The driver side brake light was out. Tried calling numerous time, after 4 rings the phone line would disconnect. Therefore I towed the trailer from California to Texas with only one brake light. Other than that, everything was good.

GUADALUPE J. 
Rating:
5.0

The trailer floor was covered with sand

Edwin P. 
Rating:
5.0

Keep up the good work!

Sergio R. 
Rating:
4.0

The steering was loose on the truck

Spencer W. 
Rating:
1.0

I was locked behind their off-site storage unit for over a hour they charged my card in error and then advised they did not have the right storage unit would not offer a larger unit with a discount. Was told because of inflation prices going up. Would not give credit due to inconvenience. Fast talked me and hurried me off the phone Andrew is the man ager there. I have filed a complaint with uhaul cust service depr

SHARMAINE C. 
Rating:
5.0

Customer did not leave a comment.

Cherie K. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL N. 
Rating:
5.0

Customer did not leave a comment.

Andrew H. 
Rating:
5.0

Customer did not leave a comment.

ABELARDO A. 
Rating:
3.0

The van needs to be retired. I pulled to the left and it would make a honking sound once the vehicle got over 50 mph. Was a little nerve racking to drive, and I have driven some very large vehicles. MUCH larger than this, and the size of a vehicle does not intimidate me, so I am able to do well with them.

ROBERT G. 
Rating:
5.0

Customer did not leave a comment.

Chad B. 
Rating:
5.0

Customer did not leave a comment.

CHRISTINA C. 
Rating:
5.0

I was charged a whole day for being barely 1.5 hours late. I believe that to be ridiculous that it's double the price. At least In corporate a late fee system without screwing the customer over things out of our control such as traffic making someone late.

NICHOLAS F. 
Rating:
5.0

Customer did not leave a comment.

TIM F. 
Rating:
4.0

Get a better phone system purse store sometimes it takes 20 to 30 minutes just to get through not wanting to speak to corporate directly to stores

JOSEPH A. 
Rating:
2.0

Very poor customer service from the manager Drew and associates.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

Paul S. 
Rating:
5.0

Danielle was great. The gentleman who checked in my vehicle was very helpful. A nice experience. Thank you!

John W. 
Rating:
5.0

THe service was very good, no suggestions for improvements.

GERRY G. 
Rating:
3.0

Customer did not leave a comment.

RENATO N. 
Rating:
5.0

Customer did not leave a comment.

Liliana H. 
Rating:
4.0

Customer did not leave a comment.

JONATHAN H. 
Rating:
3.0

Customer service!

ERNESTO T. 
Rating:
3.0

Trailer was hard to load in rocky soft area, should have been pulled out ready to go since we hsd locked in pickup time. Staff had to work extra hard to get us loaded

JOSEPH C. 
Rating:
5.0

The service is absolutely amazing! Thank you so much.

REYNOLD J. 
Rating:
5.0

Customer did not leave a comment.

Otto S. 
Rating:
3.0

The navigation around the complex has always been problematic. The staging of trucks, pods, on one way access and exit roads and the what can only be described as pac-man maze To get in and get out, to and from storage. A couple time one must take car off-road (rocks) to leave and get in to the only side entrance to storage building, and the narrow opening to get vehicles — including small to medium moving boxes trucks could be risky for the new renters if box. Staging empty trailers in or near the two or three retail parking is not ideal. I watched a small car back in to a bumper-level tripod holding neck, knocking it off To hit the ground, When moving out of a unit it would be “friendly” to offer a store credit to offset proration that isn’t returned when checking out a couple weeks early. It’s a common practice elsewhere but u-haul is the leader. When paying rent in advance it is a nice incentive to pay for 12 and get the 13 month equivalent credit. However, my experience it required intervention and reminders by me to assure the credit was taken and transparent. I’d rent again and location is ideal for area. If you use mystery shoppers to monitor and improve look to monitor those areas

COLIN K.  |  Overall Experience 
Rating:
5.0

The app is a spectacular idea, but it does need a lot of tech help. It logged me out while in the middle of transactions and it does not offer face ID. It should have the option to stay logged in and apply for automatic payments.

SHELDON W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Esmeralda V.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jeannine P.  |  Overall Experience 
Rating:
5.0

The staff was always helpful and courteous. Thanks!

RICARDO G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Darren T.  |  Overall Experience 
Rating:
5.0

Alex and his team are great! It’s always a pleasure giving them my business

ISAIAH J.  |  Overall Experience 
Rating:
2.0

My storage was not available when arrived. Wasted my time and gas expanse. Unsatisfied service.

KAREN L.  |  Overall Experience 
Rating:
5.0

Best service, staff, and storage facility. Made my moving experience a breeze. Thank you Murrieta UHUAL

Laticia F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Danielle L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tyler C.  |  First Impressions 
Rating:
2.0

The staff at the Uhaul location were helpful. However I am very dissatisfied with the company reservation policy. I provided my credit card info and move in date when I placed the reservation over the phone with customer service over the phone. They explained that this will reserve my unit that they said was available. When I went to the Uhaul site to check my storage unit and finalize payment for my reservation the unit was not even available! I was told it was just a waiting list not an actual reservation. This is not acceptable and this process is misleading and should be corrected!!!

ANN T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ronald S.  |  First Impressions 
Rating:
5.0

Rent a storage space was fast and easy. Staff was always helpful. The facility was always clean and felt secure.

Daisy R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Spencer H.  |  Overall Experience 
Rating:
5.0

Tim and the staff at this location are awesome!

Spencer H.  |  Overall Experience 
Rating:
5.0

Best experience I’ve had at any storage facility. Very clean facility and great friendly staff to help out when ever we needed help. Would highly recommend the facility for any of your moving and storage needs.

Christopher T.  |  Overall Experience 
Rating:
5.0

Easy access...No stairs..!

Lee M.  |  Overall Experience 
Rating:
3.0

Workers never helped you when you walked in or greeted you. Very rude. Customer service is huge with Me and they always failed at this on more then 6 occasions.

Joseph T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Clara C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shaun B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jocelyn R.  |  Online Move In 
Rating:
4.0

Inside of the storage unit smelled musty and faintly like dead critters. Other than that the facility was clean and nice

Brent S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Henrietta G.  |  Overall Experience 
Rating:
5.0

I always have a pleasant experience with U-haul employees.

RICARDO G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LINDA J.  |  Overall Experience 
Rating:
5.0

Great people at this facility. Of high praise, are Alex, and Tim. Alex makes me want to use no other company except U-haul.

Timothy I.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

CHREE H.  |  Overall Experience 
Rating:
4.0

You need to take the staff to school… No one ever knows what’s going on or what they’re talking about. We were also Told that our moveout month would not be prorated… They ended up returning the last month

tyler l.  |  Overall Experience 
Rating:
5.0

Great service! Easy to get in and out.

Spencer H.  |  First Impressions 
Rating:
5.0

Thank you

Chris F.  |  First Impressions 
Rating:
5.0

I did not have any problems. Very happy. My contents in storage were kept nice. Absolutely no problems.

Gina F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James S.  |  First Impressions 
Rating:
5.0

Very professional service

SHELDON W.  |  First Impressions 
Rating:
1.0

My rating is not about the people at the facility but rather that U-Haul overbooked the storage facility and our space was not available when we got there. We had helpers hired and were paying them while a resolution was sought. They called the next closest facility but the space wasn’t as large and we couldn’t fit all our items into it. They didn’t have a smaller unit so we had to rent another one elsewhere. We were late to an appointment because of all the extra travel time. Altogether a very bad experience

linda w.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

jason k.  |  Overall Experience 
Rating:
5.0

The staff is helpful and interactive. Sometimes there might not be enough staff but that is business. I always feel like I am important to the business/company so I keep going back. I will do so next weekend too. I wish there were more storage units available.

Diane D.  |  First Impressions 
Rating:
5.0

Thank you for your friendly help

CAMILO C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kathy T.  |  First Impressions 
Rating:
5.0

Outstanding location.

ALEXANDER M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Harold E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

michael s.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Eugina W.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Rhonda M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RICARDO G.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Sorothavy S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Timothy A.  |  First Impressions 
Rating:
5.0

I had my personal things stored at this U-Haul for over 2 years I was always able to go when I needed always felt safe and secure, if I need to store my belongings again I would choose this U-Haul. Thank you

Alice F.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Watson A.  |  Overall Experience 
Rating:
5.0

Staff was very friendly and accommodating. They were able to find storage for me and change yhd drop off site to the same location. I very much appreciated their effort and professionalism.

DOMINADOR J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Linda M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

bruce m.  |  Overall Experience 
Rating:
5.0

They were very helpful and had a very good service

lucila b.  |  First Impressions 
Rating:
5.0

Staff was courteous everything I needed was done

brian t.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Juan R.  |  Overall Experience 
Rating:
5.0

The staff were friendly and helpful. The facility is clean and easily accessible. It would be more beneficial if the office remained opened for a couple more hours into the evening.

LAURA E.  |  First Impressions 
Rating:
5.0

A little surprised at the charges for returning the truck to the incorrect facility.

RAUL C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mark V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sally D.  |  First Impressions 
Rating:
5.0

Only issue was access. If there weren't any return rental vehicles blocking the main driveway, access would have been a bit easier to figure out. Unfortunately there wasn't any posted signage for the storage facility out back. Once I asked an employee it was explained how to get into the back lot.

William M.  |  Online Move In 
Rating:
5.0

The service representative was knowledgeable and helpful.

PAUL W.  |  First Impressions 
Rating:
5.0

The rental facilities are clean as well as the trucks. Staff are helpful and the price is reasonable.

Obrian M.  |  First Impressions 
Rating:
5.0

Excellent service, clean, and secure.

Wayne N.  |  First Impressions 
Rating:
5.0

Great professional staff, knowledgeable, and helpful. Thank you.

Eileen B.  |  First Impressions 
Rating:
1.0

I was sold an unavailable storage unit. This resulted in a waste of time of having to “hope” a similar unit was available. There were multiple charges and reversals on my CC. The employee did not know

steven v.  |  First Impressions 
Rating:
5.0

The staff is professional, and the facility is clean.

julie l.  |  Reservation 
No reviews have been submitted for this location.

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