Customer Reviews for U-Haul Moving & Storage of Myrtle Beach

Rating:

3.0

Unit was leaking and had some water damage. When reported the lady in the office didn’t even acknowledge the fact when mentioned.

Rating:

5.0

Great assistance!

Rating:

5.0

We had a great experience. Rental clerk was friendly, efficient, and helpful. We hired a couple of helpers through the app and they were great. We only needed two hours from start to finish. I would definitely recommend and will use for future moves. Thank you!

Rating:

3.0

Sweep out the trucks better. We were called 5 hrs after we turned it in to ask if we were turning it in! I have the receipt and the girl said, "oh yeah, I remember you." Hmmmm

Rating:

1.0

Our destination was GROSHEN NY. The place that you listed for drop off was NON EXISTED. The person answered the phone did not speak English and hung up on us. The directions you give is not a uhaul place. WE WASTED AN ENTIRE DAY TRYING TO FIND IT. WE GAVE UP & DROVE IT to MIDDLETON, NY 20 MIN AWAY. OUR EXPERIENCE WAS A DAMN NIGHTMARE.

Rating:

5.0

Everything was great even the service .

Rating:

5.0

I used the after hours drop-off, so no one was there. This would have been so convenient except that the instructions, bar code and website were almost useless. It took forever to find the process for dropping off the trailer after hours. This REALLY needs improvement! Scanning the code should take me to the drop-off process, but instead takes me to the page to create a new rental. The Existing Rental page and one other (I forget which one) did not load at all. Blank pages. Phone signal was good. Other websites loaded just fine. Pages were reasonably quick to navigate on your site for the ones that worked. And easy after finding the right place. Safari on iPhone 14 with most recent updates.

Rating:

5.0

After hours drop off.

Rating:

4.0

The rear driver tire was missing the cap so I did have to fill up the tire with air a couple times while I had it. I have a picture to prove it as well. But other than that it was really easy to drive and very clean! Customer service was great!

Rating:

3.0

Tight lot. Rep not personable. Barely spoke and had earbuds in. Another customer spoke to her and she couldn’t hear. Probably could have if she took her earbuds out.

Rating:

5.0

The staff was very helpful and patient

Rating:

5.0

Guy working there handled everything great including making my next reservation for January 8th....He was great

Rating:

1.0

I was never told you had changed my pickup location. Spent 45 mins sitting there trying to get help. Got to the uhaul you moved me to, and they did not have the truck I reserved! WTF?? The manager there did get me an acceptable replacement, altho they were going to upcharge me for having to take a larger truck! I argued the point and she kept price the same which is only thing that kept me from heading out the door and going elsewhere. Uhaul used to be great. Now the insides of the truck are dirty and the gas tanks are empty. Never again. Will find somewhere else, even if it's few bucks more. Last time I rented,, the truck got a flat and I had to wait for the guy to come from NC to SC to fix it. Prayed the rest of the tires held up cause all had very little tread. Uhaul has become the slums of truck rental in my opinion.

Rating:

2.0

The person on duty was extremely rude and unhelpful.

Rating:

3.0

Make sure they check start and ending fuel levels before charging extra. Also the extra day charges for bringing truck on day due is ridiculous.

Rating:

4.0

We were 7 year customes before being able to finally clean everything out as w/help after going from 2 units down to one down to a really small unit. So, we spent about $12,000+ in rent over those 7 years so, things were okay for the most part. However, we suffered tremendous loss of items & money during rain from hurricane in 2019. The weather wasn't their fault of course but the holes in in the back walls of our 2 units were. A tremendous amount of water got in the back, a lot of loss & financial loss. They moved us to 2 different units literally on higher ground. In the meantime, they rebuilt the entire row of our original units now with a high concrete pad underneath. But, we were broken in to twice in our new fence-in units. The staff was really helpful & great overall. Thank you to the staff. Jim Burlew

Rating:

5.0

Very helpful and respectful.

Rating:

5.0

Staff was efficient and friendly and made pickup and drop off easy and smooth for me.

Rating:

5.0

Service exceeded expectations. Staff had passion for going above & beyond to provide excellent level of Service. It’s important to leave a lasting favorable impression & more companies could learn from this experience. Thanks

Rating:

5.0

Staff is very helpful & knowledgeable. Service is excellent & exceeds expectations.

Rating:

5.0

Very friendly and professional

Rating:

5.0

Both of the women that helped me were fantastic and deserve a shout out from u haul. They are the kind of people you want representing u haul not the jerks in Nanuet NY

Rating:

1.0

#1 Make sure truck isnt poopiekaka. #2 Customer service, customer service, customer service. #3 Employees should know their store address. Thanks

Rating:

2.0

The trucks alignment was god awful, made it hard/dangerous to drive especially with a trailer

Rating:

5.0

great staff, easy in and out!

Rating:

2.0

They called after I dropped the trailer off and added a 15.00 cleaning fee to my credit card. The stain was on the trailer floor when I picked it up in WV. I only hauled two recliners in it!

Rating:

5.0

Nice secure and clean. Staff very friendly and helpful

Rating:

5.0

Thanks for all the help!

Rating:

5.0

Robert was organized and easy to work with a real customer service attitude.

Rating:

3.0

WINDSHIELD WAS CRUDDY INSIDE AND OUTSIDE NO HELP BACKING OUT OF CRAMPED SPOT. NO REARVIEW MIRROR ADJUSTMENT ASSISTANCE. I AM A FREQUENT FLYER WITH EXPERIENCE WITH UHAUL ACROSS THE COUNTRY - THIS LOCATION IS NOT TOP TIER FOR SERVICE.

Rating:

5.0

Everyone was helpful & very professional

Rating:

5.0

Everything about this rental experience was easy and pleasant. The employees were some of the most patient and help people I’ve ever dealt with. I highly recommend

Rating:

5.0

Truck was cleaner than I’ve ever rented before and I rent often. Great location lots of options and easy access off business 17

Rating:

1.0

Make sure the transmission works

Rating:

4.0

N/a

Rating:

4.0

Also was wondering why the grand strand store is still calling my phone about the truck after I left it at you store to be returned. Please get it checked back in and call the store so they can stop calling me ty

Rating:

3.0

I know equipment is expensive to replace and is probably not treated by day use renters the same as they would take care of their personal equipment. I just don’t feel this piece of equipment represents u-haul in a positive way when in public. It was old, dented, and in need of fresh paint and decals. Sell it or retire it.

Rating:

5.0

Absolutely the best.

Rating:

5.0

Thank you for the continued great service.

Rating:

5.0

Keep the array of hours the business is open. Being open till 7 p.m. on a weekday is so handy, and having someone check over the vehicle upon return is extra peace of mind for customers.

Rating:

5.0

Manager and staff Was very helpful professional And caring I will recommend this U-haul facility to anyone who would need U-haul assistance. The manager. Is a very caring individual. Someone who loves her job. Thank you U Haul Team Have a Great Day

Rating:

5.0

Fast and efficient drop off was perfect!

Rating:

5.0

Thank you… love U-Haul services.

Rating:

4.0

My comments have nothing to do with this location but rather the UHaul method of 24/7 rental. They have a video to watch but it fails to describe a critical issue, being that you don't get your car unless UHaul can phone someone to say something. I was in the dark at 1:30am for my pickup and it was only my instinct to have the Uber driver hang around that saved me. How can UHaul not tell people this?! it was 1:30am...who has a phone on at that hour? If this was a requirement, then for God's sake, tell us! Your system made me enter 3 different contacts. Why? Then, when it almost neared the end it wanted a 4th name and number for this call. Even though my family was asleep (I flew in), it would not let me us any of those numbers. Again, tell us we need to provide 4 numbers. I recommend UHaul hire a consultant and think through the pros and cons of abusing customers like this. What upside was there from this? If I were going to steal the vehicle I could have provided the number of a co-conspirator. I used the Uber driver who was 3 feet in front of me and he said "Hi" and "yes." What kind of comfort did that give Uhaul. Also, 2 of my credit cards did not work. I had a 3rd but what is the deal here? When returning, the local person said the UHaul did crazy thing if you are renting with out-of-state licenses. Well, doesn't Uhaul know its business...people rent to move to other states! Again, if there was something suspicious about my 2-day rental then get it out of your system up front, not at 1:30am in the dark in a remove place. I shudder to think what could have happened in some other time or if I was not male. Anyone can call me to discuss this...you really need to fix this.

Rating:

5.0

Just do what you do

Rating:

5.0

Not a thing. Great customer service

Rating:

5.0

Great experience with uhaul i will be back next time

Rating:

5.0

Get more employees like Robert! He treated us like family. He is the reason why I highly recommend this facility

Rating:

5.0

Staff is friendly Robert is a rock star, he loves his job, and it shows Everyone works as a team I’m so impressed I’m gonna apply for a job Yes that good of an experience GO NORM Owner

Rating:

5.0

Friendly personnel

Rating:

5.0

None

Rating:

3.0

The amount of excess equipment in the yard and storage facility made it very difficult to maneuver a truck around. When I asked if a trailer could be moved to make exiting the storage area, I was flatly told "NO"

Rating:

5.0

You manage this area of uhaul rentals verywell. It was a breeze to get the truck and to take if back. Thank you this part of my move to be so easy.

Rating:

4.0

Was able to drop the truck & transporting tow off on Saturday! The young lady working told us we were good & she’ll email us the receipt

Rating:

5.0

Dropped off after-hours. Didn’t meet any personnel.

Rating:

4.0

The lock was not inside the storage unit and the office closed at 5 pm Sunday and we arrived at 530 pm . Had to go back the next morning for the lock

Rating:

4.0

Reservation team was very responsive!

Rating:

5.0

The experience was very good. No improvements were needed from this rental experience.

Rating:

5.0

Don't make them pay for days they don't need

Rating:

4.0

Conveniently located, fast and easy to return.

Rating:

5.0

This is a great Uhaul affiliate, the van was super clean and the team was nice as can be. What a great family business!

Rating:

5.0

I’ve used this location several times but this time was not a great experience. The person in charge was very pleasant and helpful but understaffed. The desk help was not customer oriented, did not greet anyone verbally or with eye contact at all and unable to assist with cleaning the vehicle that had a windshield and dirty windows that could not be seen through clearly and it wreaked of cigarettes. A man came in while we were there looking for work and I would have suggested they hire him as he seemed very willing and interested in working and could and probably would have been a great help to the very young desk help. Overall experience was terrible this time, I’d suggest training, better cleaning solution for windows and a checklist for checkout of vehicles.

Rating:

3.0

The staff at the location could be more engaged with the public. The transaction was fine but the staff should be more energetic when interacting with the public.

Rating:

3.0

The trailer we rented had no working running lights and we left before daylight. Fortunately, I was able to follow in my car for safety.

Rating:

5.0

110% helpful staff. Thank you all !!

Rating:

3.0

Needs to be 24hours and maintenance the units. As well as clean the place up and make some improvements.

Rating:

5.0

Everyone I came in contact with was extremely friendly and helpful 😀

Rating:

4.0

Hidden in the back and not a lot of room to maneuver a trailer

Rating:

5.0

She was amazing

Rating:

5.0

I need my money that’s on hold the deposit back a lil faster

Rating:

5.0

The stuff I left in there was brand new

Rating:

1.0

I had nothing but problems with the staff at the kings highway location & a lot of my property ended up damaged because of water & mold

Rating:

2.0

The girl at the counter was a polite rude person. She did not give me proper instructions upon entering the gate and finding my unit because she directed me down the wrong side of the units and the truck got stuck. The staff didn't offer assistance. She acted like it was an inconvenience to redo my access key because it didn't work first time, and because she had to get me a lock that was also a free offer. We had trouble maneuvering the truck with the dolly on it so we had to take it off and hand move it in order to get the truck out. This has been my worse experience with uhaul ever. Including pickup and drop-off and the truck they gave me had roaches and yes I have pictures.

Rating:

3.0

The only complaint I had was problems with the roll up door.

Rating:

5.0

Your staff went above and beyond

Rating:

5.0

Real friendly people

Rating:

5.0

Nice people, clean and secure, used this location for 3 years no problems.

Rating:

1.0

5x5 that I could barely store anything was $50 a month!! I found a much better deal with a much bigger unit for the same price! Over priced and tiny is not the way to get customers to stay! It was convenient being close to us but the money I spent out was ridiculous being on social security!! I’m not one of the rich ones who gets $1k’s monthly and to pay out that much smh I looked and found a better cheaper deal

Rating:

1.0

Review of U-Haul: Avoid at All Costs My recent experience with U-Haul was nothing short of a nightmare. The facility itself is a chaotic maze of trucks and trailers strewn about haphazardly, making access to the storage units nearly impossible. Navigating through this mess felt like solving a labyrinth puzzle rather than a straightforward visit to retrieve my belongings. The customer service was equally appalling. The individuals manning the front desk were not only unhelpful but shockingly rude. Their attitudes were abrasive and dismissive, as if inconveniencing customers was their primary goal. To make matters worse, their behavior was tainted with undertones of racism, which is completely unacceptable in any setting, let alone a professional business environment. It was evident that some of the staff members were under the influence of substances, exhibiting erratic behavior and making it clear that their focus was anywhere but on customer service. This negligence and unprofessionalism reflect poorly on U-Haul as a company and raise serious concerns about their operational standards. In conclusion, I strongly advise against using U-Haul for any storage or moving needs. The disorganized layout, coupled with the disrespectful and potentially dangerous behavior of the staff, paints a picture of a business that should not be operating. My experience was not just disappointing; it was deeply concerning

Rating:

5.0

I would just like to let you know everything was great except I had to throw out a bunch of stuff because it got mold on it.

Rating:

5.0

Emily and the staff were cooperative and helpful. Sage was great. He was patient and professional. I am very happy that I chose this location.

Rating:

5.0

Emily was great to work with and was very professional and helpful. Certainly an asset to your company.

Rating:

4.0

Good prices. Clean units. Emily was great, Eddie also helped me.

Rating:

5.0

I moved out 4/26/2024.

Rating:

3.0

I was charged 13.48 after I moved out 5 days early. Very dissatisfied about that

Rating:

5.0

Everyone is great here at this location!!

Rating:

5.0

Great location, easy access and availability. Manager was knowledgeable, friendly, and was very helpful.

Rating:

5.0

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Rating:

5.0

Very helpful staff. Reasonable prices. I highly recommend this facility.

Rating:

5.0

Emily was very helpful and informative. She took the time to answer all my questions and assist me in the renting process.

Rating:

5.0

THANK YOU !

Rating:

5.0

Quick easy and clean process.. Thank you again

Rating:

3.0

Had no problem with storage but rentals just the opposite nothing but trouble

Rating:

5.0

Stacy was helpful and understanding ...also good that I could unload and leave the truck at the same location

Rating:

5.0

Emily and crew are great. You won't have any problems at this location.

Rating:

5.0

Emily was extremely helpful, knowledgeable and kind

Rating:

4.0

Good location

Rating:

5.0

Really helpful people.

Rating:

5.0

Sam and Elijah emptied the truck into the storage unit efficiently and in a timely manner. Will be using them when our home is ready.

Rating:

5.0

Emily was extremely understanding and helpful. I had multiple delays on my end but Emily was very happy to hold my reservation for me. Emily was quite friendly upon arrival and made everything easy for me. Emily even allowed me to return my equipment at her location without any hassle. If in the future I, or anyone I know, needs storage/Uhaul I will highly recommend this location. Thanks again Emily.

Rating:

5.0

The young woman who helped me was great!

Rating:

5.0

Emily was always very helpful. Overhead door on trailer was jammed and she got it open. Amazing.

Rating:

5.0

Customer service was amazing!

Rating:

4.0

Good service good people. Helpful considerate clean truck.

Rating:

5.0

Very helpfull

Rating:

5.0

I've used Uhaul many times over the years , and this location and staff are above all others . Highly recommend

Rating:

5.0

I had stopped in a few mo this prior. They couldn't be more helpful. So friendly and well informed. Saved me from using the wrong equipment to tow car. Super easy and helpful with renting a storage unit. I absolutely give 5 plus stars to this facility as a whole and a extra 5 for the wonderful staff.

Rating:

5.0

Great staff. The place was very clean and the staff was very helpful and friendly. I will always deal with uhaul at this location for my future needs.

Rating:

5.0

The staff was very friendly. Problem-solving very quickly. I would Definitely come back again. Highly recommend. Thank you!

Rating:

5.0

The lady for helped me was very pleasant and helpful.

Rating:

5.0

Accommodating and professional

Rating:

5.0

The agent Emily was absolutely Awesome!!!!! Thanks again for all the great help.