Customer Reviews for U-Haul Moving & Storage of Myrtle Beach

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Myrtle Beach

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Connie H. on

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The manager on duty did an excellent job!

terry h. on

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Staff exceeded my expectations. Very friendly and helpful! Will always use them in the future!

DALE L. on

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Crystal P. on

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I want to just say that the Gentleman that assisted me sorry I don't remember his name but he was very helpful...

Scott K. on

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Train and educate your staff

Michael N. on

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Brenna H. on

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Gary K. on

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Great service at this location. I use them often for LP fills. No suggestions for improvement.

Jay T. on

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The Iron Station Location I wanted to deal with had to send me to the Tobacco Factory for pick up because they had one there. She advised she could have it brought to the Iron Station location and I advised I would just pick it up there, I had heard not so nice things about the Tobacco Factory , so I picked the trailer up a day early so my wife did not have to deal with the owner while I would be at work. We did the advanced check in on the way to pick it up and paid with the debit card. Got there and was glad I was the one there. The owner was not there and employee tried to charge me 125.00 for the rental that I had already paid for and the could not explain why the charge was 125.00 instead of the 71.00. Finally once I showed him the charge had been debited out of my account, the 71.00 was correct and he stated okay I see it now and gave me the paperwork for the trailer. I hooked everything up and he took a picture, I went on my way. At this point because the young man was nice during the entire thing I felt it was just that he was mistaking on the charges and no issues needed to be stated. Dropped the trailer off and signed up to pick the trailer up on the 28th to get my family back from the beach. The rental was for 2 days although I only needed 1, Friday pick up check out at 10:00 and could have dropped it off where I picked the first one up by 2 at the latest. The charge was 71.00 insured just like before and I picked the trailer up on Friday and since it did not need to be back until Sunday I did not bother with taking it back on Saturday, Dropped of the trailer on the 30th by 1:54 and it had to be back by 4 on that Sunday. See drop off location comments to finish the complaint out.

Freeman W. on

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Michelle K. on

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gary s. on

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ROBERT H. on

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Very friendly and professional.

Michael W. on

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Super friendly and helpful

Stephen B. on

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Diane G. on

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Dee C. on

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carlo d. on

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Ronald W. on

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Bethany S. on

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Tim M. on

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lori h. on

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Great service. Every time

Michael W. on

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The staff was very helpful and the facility worked very well for what I needed. The access hours were very convenient.

SHAWN R. on

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We used the storage unit for over 10 years and were very satisfied with the service.

Dee C. on

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that I originally ordered over the phone was too small. the young men showed me 2 others that were available. He immediately called his boss and gave me the one that I needed it. I’m Very please 😍

Rick P. on

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They were awesome! Very nice and helpful. They deserve to be on a ring of honor. I was trying to surprise my son with a car. No one had a tow dolly. They were my last hope. They had one,hooked me up and I was able to surprise my son at his college 3 hrs away.

Matthew S. on

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Tommy H. on

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Chris G. on

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The two guys that help where great very happy with them and I will be moving soon and For sure will definitely be renting a U-Haul truck from this location the one gentleman was knew his name was Chris with the gentleman training him both were very polite and kind and actually fun did not make it a hard experience

Berta G. on

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Everybody was very helpful and very nice, the prices are very reasonable the vehicle and storage very clean , good experience and I would recommend it . Thank you

David H. on

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Tried to charge me for items I didn't order on line. Only allowed 89 miles to go from Myrtle Beach to Wilmington. GPS states the distance is 97 miles.

charles a. on

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Better trucks not so used

Kevin D. on

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Patrick C. on

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Candice B. on

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Thanks again Joseph. Great service as always.

Casey A. on

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Charles S. on

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Allen R. on

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Drop off was fast and easy. Quick walk around, mileage check etc.. and I was on my way.

Thomas H. on

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David C. on

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Justin Rios who assisted me was very helpful and knowledgeable.

Kayla M. on

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Uhaul did not try to contact me when they made a mistake and cancelled my order. So when I reordered and reordered the helpers to move my stuff, uhaul had it charged twice to my card because they tried to fix it without telling me and I had to go through my bank to get my refund back because everyone that I called and talked to did not know how to fix it. Then the lady did not call until the day of to drop off my box when I tried calling her the day before and left messages so I can get help at the location of where it was dropped off at. So I did not have help because I couldn’t tell them a time to come until last minute. It was definitely way to expensive to have this much trouble with it

chris h. on

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Exterior of truck was dirty.

jacqueline c. on

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George R. on

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No problems everything was good!

Deborah S. on

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David N. on

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Totally satisfied

michael m. on

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james g. on

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Aiden was very helpful at checking me in on Sunday afternoon, May 19. The others were also helpful in checking me out on May 22. I had a very pleasant experience. All clerks had a great attitude for a demanding job.

stacie m. on

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The location on King's Highway was amazing a personal was great that office guy deserves a raise

William L. on

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Gary D. on

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kevin g. on

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Earl L. on

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Very friendly and accommodating on return.

Lisa G. on

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Gerry E. on

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BENJAMIN B. on

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Trey B. on

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tim m. on

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The staff at facility is a joke. Hasn’t been the same since previous Manager: James is gone. They need to learn better customer service and how to treat loyal paying customers and not loose business.

burns n. on

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Needs more room to maneuver trucks

Eric B. on

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Kedrick M. on

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good people, work there very friendly and helpful.

Wayne H. on

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Was over charged by a hell of a lot

JAMES D. on

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Trailer wheels out of balance, or something else caused vibration during entiee journey. Equipment was clean, but old.

Pat M. on

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Frank T. on

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Julia A. on

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Daniel L. on

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CONNIE S. on

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burns n. on

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Hard to . maneuver truck in storage unit

Kenneth L. on

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The gas light was on in the Uhaul so I immediately had to go to the gas station and, although I was told that a utility dolly was in the truck, I had to return to the location to get the dolly which put me 40 minutes behind.

NICOLE H. on

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We had a uhaul trailer from one location and storage at another it would have been nice if we could have left the trailer at the storage place.

Mary J. on

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Nothing. I have always had a good experience. The equipment is always in good condition and available when needed.

Ann L. on

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Ivan R. on

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Service was great

James B. on

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I don't like the oushcart and blankets in truck. They took up valuable space.

Neil B. on

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The rental was just 1 way. I pulled in and was unhooked in minutes and I was on my way.

johnny c. on

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I would use this again if needed...

DOUG C. on

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barbara m. on

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Robert C. on

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Great experience

Candice B. on

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The guys at this location are awesome.

John B. on

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Just when I called they were a little limited on charges and variety of available truck sizes that fit my needs. My result was I got a smaller size truck than I needed therefore I will need to get another truck and more money.

Rene S. on

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We don't know his name but this rep is an asset to the company. Very pleasant and knowledgeable.

Leslie H. on

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The van that we rented did the job. It was reasonably comfortable, but drafty, to ride and drive. Forget about that darn radio in the van though! Could not pick-up any radio stations. Be prepared to bring a portable radio/stereo with you for the long trip. A working radio would have been nice on that long drive...….

Michael R. on

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Paul L. on

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Rep was very helpful.

Robert R. on

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david t. on

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Don S. on

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Stacy N. on

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Myles was very helpful and friendly

Candice B. on

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Jason was super friendly helpful. Will definitely rent again.

bret w. on

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It was a great experience renting from your Myrtle Beach location . The mgr was very helpful & professional !! I will definitely rent again from this location. Thank you for making this rental so very pleasant as I was concerned that this was going to a lot of trouble for me but your Myrtle Beach & Center Conway Staff made it a Pleasure !!!

Bryan T. on

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sam s. on

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The people at the facility we're great. U Haul is garbage and screwed up our reservations 3 times, plus overcharged for the equipment. Tried to straighten out the over charges at 800-go-uhaul, nope

catherine g. on

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john k. on

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JOHN K. on

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Ronald C. on

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Great fast service

Robert V. on

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Everything went as planned. Nice guy, clean truck. Good price.

adam J. on

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The aisles are really difficult to maneuver in for anything larger than a mini cooper. I did have a unit on the end of an aisle which made it possible for me but wow..... those rows are tight!

PHIL A. on

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James M. on

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Gene R. on

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The trucks do need to be water proof. We had two boxes get wet with damage to one or more valuable books.

PAMELA L. on

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Great service very friendly

Gene R. on

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RON P. on

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W Gregory B. on

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Thank you

Toni M. on

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We would use this service again .. Great associates that are very helpful. The containers arrived early and were ready for pick up . We did have them delivered The delivery lady was excellent ! Thanks Uhaul for your great service !!!!

ElBERT C. on

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I will use this facility again.

Michelle R. on

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The worker at this place was the nicest person

W Gregory B. on

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Thank you

alexandra g. on

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Joseph gas been nothing but helpful and courteous. The managers went above and beyond to assist and please my request. I was blessed to have them.

KRISTEL V. on

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Krysten is amazing and so helpful! She truly goes above and beyond and was the bright spot in our day! This location is lucky to have a manager like her!

brian g. on

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I could not recommend the dislocation more highly. Kristen the manager was exceptional. I will recommend this location to anybody that asks proudly

Doris R. on

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Everyone at uhaul was amazing. Picked up from Louann in Murrells Inlet and she helped us out so much, I really appreciate her. Drop off to Melinda in Conway was smooth and easy as well. Good price.

JERRY R. on

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very friendly people that are very helpful. Like some of the newness in building and shape they are in. I had a building there for ten years or more and can see changes in way they run it. Liked it

Roger N. on

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Nice people, satisfactory experience

SHELLEY C. on

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All the staff were fabulous.

Donna P. on

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The guy that hooked up my trailor did so in the dark. I offered the phone flash light. He said he didnt need it, he was a novice! The trailor came out of the hitch. He missed the hole with the pin!!!

francis w. on

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Already have given my neighbor all the information to the Myrtle Beach location. They are moving here for good in about 6 months. We told our neighbor to make sure to ask for Krysten Kellerman.

GRADY A. on

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THE BEST OF THE BEST. IT'S BEEN AND HONOR OVER THE YEARS WORKING WITH UHAUL. THANK YOU

Lizbeth W. on

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People working in Myrtle Beach were very helpful.

CLAUDE H. on

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Great service with excellent knowledge and sincere people interaction!

ROBERT G. on

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Well maintained ,update to date security and reasonably priced.

Michael P. on

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Very friendly staff, excellent service A1 facility

Colleen B. on

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very helpful Thank you!

Tamela G. on

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The people at the location was great

James T. on

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People were friendly and helpful. Watch out with those tow motors.

richard b. on

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I will do business again..

Del S. on

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Good

nancy m. on

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Staff was always very helpful and polite. Facility was clean and properly well maintained.

LYNN M. on

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I have been a client for over ten years and have always been treated very well. The convenience of my storage unit was perfect for me. I have no negatives about the service I have always received!

cleveland t. on

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Sales lady was very helpful with our transtion from VA

James W. on

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The delivery staff (Jesse) was the best and we couldn't have asked for someone else that so so helpful with our delivery as she was. We had the best customer service with Jesse. 1000% satisfied!!

louise c. on

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Everything ok

ANINTA B. on

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I felt like family from day one moved down from Maryland 3yrs. ago and from phone conversations to office visits service was superb. Thank U

Joe H. on

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Customer Service was first class on both ends of my move. I had some issues at my final destination related to Hurricane Florence. Joseph was very helpful in helping me resolving my issues. Kudos!

ed v. on

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Everyone at this location is Professional, Helpful and Friendly. They made my moving experience a lot easier. I would recommend them for all of your storage and moving needs.

FRANCES P. on

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Always Great Sevice

Margret M. on

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Excelent service

michael b. on

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Very nice and helpfull i recommend them

Chris Z. on

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No problems what so ever. Very friendly

floyd d. on

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This U-Haul office is great. James Hart and his crew were very helpful.

Peter P. on

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I used them for u-box and the customer service for delivering it was terrible.

john h. on

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Great staff and good location.

Tim C. on

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Great experience.

Charlene T. on

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Excellent !!!

Nancy E. on

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A very good facility

Elenor m. on

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Had no issues with storage