Mr. Martin was super. He explained everything and was very helpful. Felt like talking to a friend. Thank you very much!!!Sandy S. | First Impressions
Customer Reviews for U-Haul Moving & Storage of Myrtle Beach
Myrtle Beach, SC 29575
(@ Catherine Ave)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
- Boat storage
- RV storage
- Vehicle storage
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.MICHAEL L.
Customer did not leave a comment.Mark L.
Customer did not leave a comment.Jason S.
Customer did not leave a comment.LONNIE R. | Overall Experience
Customer did not leave a comment.Maria R.
He resolved my problemNancy B.
Sign out front said â€œstop. Wait here for a uhaul rep to helpâ€... no one came over. I used mobile app, go to drop the key in the box and guy inside tells me he was waiting for me to come inside.JAMES H.
Customer did not leave a comment.Kimberly D.
Martin Ertl was outstanding in meeting our needs. The only suggestion would be to build a bigger building for customer service. After two or three people enter the service area, you almost have to line up outside. Being right on top of each other because of COVID-19, not good.Sheila R.
Helpful suggestions and very accommodating. Outstanding service and professionalism!!!Gary G.
Easy to find, helpful staffLisa H.
Customer did not leave a comment.Natalie H.
Customer did not leave a comment.EKTA G.
Both of the people who assisted me could not have been nicer or more professional! The truck was cleaner than my own vehicle!! I would recommend this location to anyone looking for Stellar service!! Thank you!Norita B.
Great experience! We will be renting again!ANDREA B.
Customer did not leave a comment.Wesley L.
Super quick and efficient.EMERSON A.
The grounds and office were very neat and clean. The young man at the desk on Memorial Day was very polite and helpful. Outstanding customer Service and very efficient. He attached the trailer and explained everything- outstanding in all aspects!Chris M.
Customer did not leave a comment.ROBERT S.
Great place to rent a storageJUSTIN M. | Overall Experience
Customer did not leave a comment.DONALD T.
Customer did not leave a comment.MARGARET D.
Customer did not leave a comment.Twila L.
Customer did not leave a comment.Joseph K.
Customer did not leave a comment.Gary C.
The services were great the workers excellent, there's always room for improvement but I didn't see any flaws good jobIVAN R.
I rented an open motorcycle trailer and it worked out great! However, I wish you would have an enclosed trailer, maybe 5x8 setuo for motorcycle hauling. I think this would prove to be popular!Paul E.
Customer did not leave a comment.JUAN T.
Customer did not leave a comment.JONATHAN L.
Great customer serviceBryan M.
Customer did not leave a comment.Andrew M.
The manager was very knowledgeable and accommodating. Truck was almost new. What more could I ask for.Mitchell K.
Martin Erti goes above and beyond for his customers. He needs a raise or promotion. He definitely is an asset to uhaul.Michael M. | Overall Experience
Customer did not leave a comment.Amanda W.
There were new trucks there in the size we rented but I was given a very old, beaten up truck with a broken drivers seat, a crooked steering wheel, a pull to the right, and about 130,000 miles on the clock. Got the job done but very uncomfortable.QUENTIN S.
Customer did not leave a comment.Tami F.
Customer did not leave a comment.Kenneth Y.
This wasn't supposed to be my drop off. My drop off was 2 1/2 miles from my destination. When I went to return it they wouldn't accept it because they don't take trailers. Went to 3 other uhaul dealers and no one wanted to take my trailer for various reasons. So what started out as a quick close stop turned into a very aggravating experience and an extra hour and a half and 23 miles extra. When I did find a U Haul dealer that would except the drop off they were very accommodating.JAMES EDWARD P.
Explain to people the charges and stop charging a dollar per mile over weekends. too high priced higher than everyone else when received truck had less than a quarter tank of gas in it. Was told I was getting refunds that I did not get. One bright note is that Rick from customer service helped out other than that overall not a good experienceTOMI B.
Customer did not leave a comment.Terrance A.
Customer did not leave a comment.Maureen K. | First Impressions
The employee that helped me was not personable could care less of my needs Was not professional Contact me personally if you have any questionsJohn C.
Customer did not leave a comment.Kevin L.
Customer did not leave a comment.Mildred W.
There were a lot of customers for one person when I checked in on Sunday. Maybe add a second person on Sundays.James D.
Martin was very professional .Thomas H. | First Impressions
Customer did not leave a comment.John D.
Customer did not leave a comment.Steven A.
excellent customer service will use no other company for my moving or hauling needsGINNICE K.
Customer did not leave a comment.NICHOLE E.
Pleasant reception, everything explained, easy to get the truck and proceed.William Y.
Customer did not leave a comment.MICHAEL K.
Customer did not leave a comment.Edward D.
Customer did not leave a comment.Jacque S.
Perhaps the gentleman there needs some help to handle all those customers. He is doing a excellent job for the situation he inCarl S.
Customer did not leave a comment.edgar S.
There was a u haul location one mile from my house but I was directed to take the truck 15 miles away. Closer would have been better. My only negative commentRANDY L.
Customer did not leave a comment.David S.
Overall a great experience..my rental was a new chevy pickup...my daughter and I are both very short, it would have been nice if the truck had running boards...I actually did pull a muscle getting into the truck...having said that overall great rentalwilliam R.
Customer did not leave a comment.Dennis L.
I had no problems they did a great jobAleica G.
Good serviceHERMAN J. | Overall Experience
Customer did not leave a comment.Patrick B. | Overall Experience
Not a thing, everything was fineDon O.
Friendly managerHenry A.
Customer did not leave a comment.Vernon V.
Very efficient. Checked the truck and printed receipt in like 5 minutes.Glenn R.
Customer did not leave a comment.VINCENT C.
Difficult to find; It is behind the Circle K Convenience Store not the Kangaroo and BP Station.CHARLES J.
Customer did not leave a comment.Vincent R.
Customer did not leave a comment.Cheryl L.
average. I did not go to drop off but I'm told it was essentially a shack in a parking lot. Nothing special but do able.JAYSON A.
Martin and Joe always go above and beyond to make sure you have the best experience possible. Thank you, guys!Lori B.
Customer did not leave a comment.Dean F.
Customer did not leave a comment.Jeff F.
The manger here in myrtle was very nice to move me cause the one i picked was to smallmichelle k. | First Impressions
Staff and management were extremely helpful, courteous and professional.KENNETH P. | First Impressions
Customer did not leave a comment.Leslie B.
Staff was very helpful picking up and turning in the trailer.Jimmy H.
John set me up when I got there,and was professional, efficient, friendly. Got me on my way quickly. Did not catch the name,but guy who removed the trailer upon return was also great! Taking advantage of pre-pickup check-in was awesome!Richard T.
Customer did not leave a comment.NEIL B.
U-boxes are a great way to move. Our goods were all kept inside for 3+ months and everything was like we packed it. The prices are reasonable and service for delivery and pick up of the boxes was excellent.Michael Z.
Customer did not leave a comment.Daniel M.
The (2) men (Jay & Brandon) we hired through U-Haul from Moving Help were really awesome and I will recommend them to anyone who needs moving help.John M.
Customer did not leave a comment.Richard S.
Customer did not leave a comment.Louis R.
Customer did not leave a comment.DIANE B.
Everyone from the first moment I called was super helpful and considerate. Couldn't be a better experienceMichael H.
Customer did not leave a comment.Rutledge C.
Customer did not leave a comment.JACK L.
Had difficulty finding the location after the requested location was changed.H T L.
Svc rep onsite great. Walked around truck, all good appearance wise. When I opened the door of the truck I thought wow, odor. I thought it had been closed up and would air out. NO! Let the windows down over night, NO! The person that was to ride from SC-PA said no way. The cab of the truck smelled like ass and cigarette smoke. 12 hrs was not fun and everything in the cab had to be washed. Small water leak in the storage area, no damage. When I told the lady in State College about the odor and leak she said oh, handed me back some paperwork out of the packet from Myrtle Beach and said your done. Didn't check the truck or anything. Had she checked she maybe would had noticed I forgot the dolly at my home which I'll return tomorrow. She could care less.HENRY T.
Martin went above and beyondAnthony I. | Overall Experience
I thought it was as good as it could beJOHN S.
Had my car stored at UHAUL and was stuck. Attempted to obtain info about person responsible for striking my car (hit&run) and UHaul refuses to comply w/my request. They have footage and an incident report and state I am unable to obtain due to HIPPA (BS)Jose R. | Overall Experience
Customer did not leave a comment.Carolyne F.
Customer did not leave a comment.Teresa W.
Nothing. Easy & efficientRobert R.
Customer did not leave a comment.DONALD A.
the guy that helped me when I picked up was great. very friendly and professional and another guy at drop off was great as well. wish I had got their names will definitely use this location again if neededRodney K.
I went over my mileage by just a tiny bit. I rode past the U - Haul site several times. There was no signage on the main road. I would ask that U - Haul put a sign on the main road. The location is in the back of another store!.Armand T.
GM WAS OUTSTANDING!John D.
Customer did not leave a comment.Chris C.
These guys are amazing, they helped us out when we really needed a truck. We can't thank them enough.John G.
Customer did not leave a comment.Mike H.
Very hard to findWALTER W.
I love that they are mindful of your hookup with hitch , checking lights , taking pictures ... is there anything you need .... very good location .... I've been to other uhaul locations and not one was like this one !!!William B.
Customer did not leave a comment.GRACE A.
The service was great at this location, however, before we left for our long trip, I noticed that one of the tires on the trailer had some significant cracks and chunks missing from the sidewall. I attempted to call the center but couldn't get through to a person. IMHO, this was unsafe and should not have rented to me. I should have caught this before leaving, but I didn't so that's on me. I'd really hope in the future that you inspect the trailers before each and every rental so that people don't get stuck on the side of the road or worse.Charles G.
The gentleman at the counter when I arrived seemed to complain a lot. He did apologize for the state of the vehicle I rented and that when I dropped it off the next day, he would give me a discount. He wasn't there when I dropped it off. I had planned on renting it through the app and use the mobile check on process. The same gentleman said that the computers weren't working and that I would have to check in inside. When I reserved the vehicle on the app. I declined all offered insurance. When I checked in, the gentleman said that insurance is REQUIRED on all vans and trucks. I knew this wasn't right, but I was not in the middle to battle him on this. But the more I thought about it, the more mad I got. He lied. HE LIED!!! I've used U-Haul exclusively. It's time to move on to a competitor.Tobin F.
This is a very well run facility with awesome people to take care of you. I'll be back ! Cecelia PurvisCecelia B.
Martin went above and beyond the norm.Anthony I. | First Impressions
Joe was great to work and very knowledgeable.jim s. | Overall Experience
Great customer attitudes.Jose R. | First Impressions
Customer did not leave a comment.Shannon W. | Overall Experience
the manager is excellent and took care of all my needsTrevor F. | First Impressions
no problems staff excellentPETER JAMES D. | Overall Experience
A great place to store your stuffDanny N. | Overall Experience
Customer did not leave a comment.doug s. | Overall Experience
Customer did not leave a comment.Thomas H. | Overall Experience
The place is very clean and Martin was extremely friendly who helped me there. Good positive attitude and a pleasure to have.SHEENA H. | First Impressions
Found a dead rat among my things. Made me decide to move them. Manager was accommodating though..Terita G. | Overall Experience
Everything was superb until I get to the access gate that did not work.HERMAN J. | First Impressions
Manager and employee were helpful and friendly and made the process simple. thanks. rob jonesRobert J. | Overall Experience
Customer did not leave a comment.John R. | Overall Experience
Customer did not leave a comment.Barbara White H. | Overall Experience
I would like to express that the staff at this location was very helpful and friendly. They made my move in upon me relocating from Florida smooth and easy. I especially would like to thank Mr. Martin for being a very big help in meeting my storage and drop off needs. I would recommend this location anytime.SHARLENE W. | First Impressions
They were so sweet and accommodating. I would recommend coming here. And I will come here for all of my moving needs.Sarah W. | First Impressions
Facility Manager/Martin went above and beyond to help me-after another storage facility had allowed my lock to be cut and belongings to be put in my unit the night before I was moving from 300 miles away. Martin assisted with getting me setup rapidly and with a much safer/better unit anyway. Recommend.John V. | Overall Experience
Customer did not leave a comment.Thomas B. | First Impressions
Customer did not leave a comment.Anita A. | Overall Experience
The General Manager Martin was super helpful and friendly. He went out of his way to find me a larger storage unit that did not show available on U-Haul's website. He also was able to arrange for me to leave the truck at his location instead of the location that I had to selection online. Great manager!John M. | First Impressions
Customer did not leave a comment.LINDA S. | First Impressions
Customer did not leave a comment.Debra B. | Overall Experience
Staff was friendly and very helpful with my needsJeffrey S. | First Impressions
Customer did not leave a comment.Shawn R. | Overall Experience
The entire staff at The Kings Hwy location were ALWAYS helpful, courteous, and went out of their way to help. Extremely professional and should be an example to other types of businesses . Keep up the good work !mike g. | Overall Experience
Customer did not leave a comment.Michael M. | Overall Experience
The staff was awesome! Friendly and very attentive to all of our needs. I would recommend this location if you need storage in Myrtle Beach area.Sandra T. | First Impressions
thank you so much everything went smooth and perfe tKRISTINA E. | First Impressions
Customer did not leave a comment.nathanael b. | Overall Experience
The staff was very accommodating. I recommend this facility to anyone that’s looking for a storage place within the area.AQUILES G. | Overall Experience
Martian the manager was exceptional. He is a very understanding and helpful man. If I ever do more with this company I only want to deal with him. He is an accent to this company.tracy s. | First Impressions
Customer did not leave a comment.kathleen p. | First Impressions
Was nice of Uhaul to offer one month of free storage.Brian K. | Overall Experience
Not wasting my comments here. So bad, I’ve written a letter to the corporate headquarters.SHAWN M. | First Impressions
Customer did not leave a comment.Cindy B. | Overall Experience
Customer did not leave a comment.pamela p. | Overall Experience
A lot of humidity and moisture was inside and my boxes fell apart when unloading them.Barbara G. | Overall Experience
Storage unit had live rats inside when we attempted to store our belongings. We needed to keep the truck an extra two days I order to find appropriate accommodations.Tracy L. | Overall Experience
Excellent customer service and cleanliness. Only complaint would be that the storage facilities are so close together that it is very hard to pull a truck in and out.Justin S. | First Impressions
Customer did not leave a comment.francis r. | Overall Experience
The staff was excellent and I would highly recommend this facility.Wayne R. | Overall Experience
I reserved a spot here for my rv and upon trying to park it in the designated area it would not make the turn coming in or throughout the facilityCarol C. | Overall Experience
Customer did not leave a comment.Kenneth E. | Overall Experience
Customer did not leave a comment.pamela p. | First Impressions
The RV/trailer/auto storage area is very small and difficult to maneuver to park. The staff was very friendly and helpful. The price was very reasonable.Jeremy J. | Overall Experience
Customer did not leave a comment.Rebecca H. | Overall Experience
Aisles are too tight for the trucks.Danieal P. | Overall Experience
Hours were OK but would have liked earlier and later access without having to pay extra.DONALD A. | Overall Experience
Customer did not leave a comment.JOE N. | Overall Experience
The location in South Myrtle Beach is always my go to. Yeah he guys are friendly and always willing to help.Doris R. | First Impressions
Customer did not leave a comment.Kathleen L. | Overall Experience
I did not catch the name of the employee but he was just AWESOME! So professional and personable. VERY helpful and I truly appreciated his amazing customer service!Donna L. | First Impressions
Prices are a little high compared to other nearby storage facilities.Paul B. | First Impressions
Customer did not leave a comment.Bruce W. | Overall Experience
Customer did not leave a comment.Aysha M. | First Impressions
Customer did not leave a comment.Kinsley D. | First Impressions
We had no problems. Joe was extremely helpful each time I talked to him.VICTOR P. | Overall Experience
complaint is the trailer I rented to haul my car had very bald tires on the drivers side on the trailer. Nobody should be given this kind of rental vehicles with very bald tires and expect the customer to drive 700+ miles. The response I got when I notified the Uhaul employee was “ oh it’ll probably be okay “. This to me was a serious infraction and I am going to further investigate this issue. These kind of things change many lives and even kills people. I’m an older gentleman and I have experienced what a bald tire can do. Can be very serious situations arise from being ignorant and ignoring an obvious problem. The good news is ; we made it to our destination and grateful that nothing happened. Could have been a whole other outcome. I suggest employee training on tire maintenance and tread tolerations. In rhis case there was no tolerence measureable. These 2 tires had no visable tread on one side of the trailer. Suffice it to say, I will never use Uhaul again. ... sincerely, J. ReidJames R. | First Impressions
The card I have to get in gate does not work. Had to be let I. Then when I was ready to leave could not get. Had yo call office twice to get someone to let me out!! Not happy with these cards!!!!larry H. | First Impressions
Michael in.Mrtlye Beach was so very helpful and patient with me.Kirk Y. | First Impressions
My Uhaul experience was great. I needed a bigger storage unit to accommodate my 3 wheeler and stuff the employees helped me out. Even walking over to the unit to make sure.Kathleen L. | First Impressions
GreatTimothy A. | Overall Experience
Friendly employees...Will P. | Overall Experience
Staff and facility exceeded our expectationsJennifer K. | Overall Experience
Good experience !Russell D. | First Impressions
These guys were helpful.Scott M. | Overall Experience
Happy with employee and security of my storage. Thank.Dee C. | Overall Experience
These guys are rock stars !!!! Great costumer service.carlos b. | First Impressions
Good customertom w. | Overall Experience
People were really nicebob g. | First Impressions
The staff was great, always polite and helpful. I totally recommend this location.Maravillas L. | Overall Experience
Prompt in resolving issue to my satisfactionMark o. | First Impressions
Staff was greatCLAUDE H. | Overall Experience
Facility is well run. Staff very helpful.ROBERT G. | Overall Experience
Friendly and very helpful. Thank you!!Timothy A. | First Impressions
Joseph Griscti the General Manager was extremely helpful and was very knowledgeable with all areas of my U-Box delivery arrival and then utilizing a storage unit to keep things safe until it was emptyJAMES m. | Overall Experience
Very efficient and fast service.joyce d. | First Impressions
If we need moving service again we will contact U-haul.Dorothy F. | Overall Experience
No issues good serviceCurtiss M. | Overall Experience
The guy on site was always available.Valerie A. | Overall Experience
The manager on duty did an excellent job!Connie H. | Overall Experience
Staff exceeded my expectations. Very friendly and helpful! Will always use them in the future!terry h. | First Impressions
The staff was very helpful and the facility worked very well for what I needed. The access hours were very convenient.Michael W. | Overall Experience
We used the storage unit for over 10 years and were very satisfied with the service.SHAWN R. | Overall Experience
that I originally ordered over the phone was too small. the young men showed me 2 others that were available. He immediately called his boss and gave me the one that I needed it. I’m Very please 😍Dee C. | First Impressions
The staff at facility is a joke. Hasn’t been the same since previous Manager: James is gone. They need to learn better customer service and how to treat loyal paying customers and not loose business.tim m. | Overall Experience
We had a uhaul trailer from one location and storage at another it would have been nice if we could have left the trailer at the storage place.NICOLE H. | First Impressions
I would use this again if needed...johnny c. | Overall Experience
Rep was very helpful.Paul L. | First Impressions
The people at the facility we're great. U Haul is garbage and screwed up our reservations 3 times, plus overcharged for the equipment. Tried to straighten out the over charges at 800-go-uhaul, nopesam s. | Overall Experience
The aisles are really difficult to maneuver in for anything larger than a mini cooper. I did have a unit on the end of an aisle which made it possible for me but wow..... those rows are tight!adam J. | Overall Experience
Thank youW Gregory B. | Overall Experience
I will use this facility again.ElBERT C. | Overall Experience
The worker at this place was the nicest personMichelle R. | First Impressions
Thank youW Gregory B. | First Impressions
Joseph gas been nothing but helpful and courteous. The managers went above and beyond to assist and please my request. I was blessed to have them.alexandra g. | Overall Experience
Krysten is amazing and so helpful! She truly goes above and beyond and was the bright spot in our day! This location is lucky to have a manager like her!KRISTEL V. | First Impressions
I could not recommend the dislocation more highly. Kristen the manager was exceptional. I will recommend this location to anybody that asks proudlybrian g. | Overall Experience
Everyone at uhaul was amazing. Picked up from Louann in Murrells Inlet and she helped us out so much, I really appreciate her. Drop off to Melinda in Conway was smooth and easy as well. Good price.Doris R. | Overall Experience
very friendly people that are very helpful. Like some of the newness in building and shape they are in. I had a building there for ten years or more and can see changes in way they run it. Liked itJERRY R. | First Impressions
Nice people, satisfactory experienceRoger N. | Overall Experience
All the staff were fabulous.SHELLEY C. | Overall Experience
The guy that hooked up my trailor did so in the dark. I offered the phone flash light. He said he didnt need it, he was a novice! The trailor came out of the hitch. He missed the hole with the pin!!!Donna P. | Overall Experience
Already have given my neighbor all the information to the Myrtle Beach location. They are moving here for good in about 6 months. We told our neighbor to make sure to ask for Krysten Kellerman.francis w. | Overall Experience
THE BEST OF THE BEST. IT'S BEEN AND HONOR OVER THE YEARS WORKING WITH UHAUL. THANK YOUGRADY A. | Overall Experience
People working in Myrtle Beach were very helpful.Lizbeth W. | Overall Experience
Great service with excellent knowledge and sincere people interaction!CLAUDE H. | First Impressions
Well maintained ,update to date security and reasonably priced.ROBERT G. | First Impressions
Very friendly staff, excellent service A1 facilityMichael P. | Overall Experience
very helpful Thank you!Colleen B. | Overall Experience
The people at the location was greatTamela G. | Overall Experience
People were friendly and helpful. Watch out with those tow motors.James T. | Overall Experience
I will do business again..richard b. | Overall Experience
GoodDel S. | Overall Experience
Staff was always very helpful and polite. Facility was clean and properly well maintained.nancy m. | Overall Experience
I have been a client for over ten years and have always been treated very well. The convenience of my storage unit was perfect for me. I have no negatives about the service I have always received!LYNN M. | Overall Experience
Sales lady was very helpful with our transtion from VAcleveland t. | Reservation
The delivery staff (Jesse) was the best and we couldn't have asked for someone else that so so helpful with our delivery as she was. We had the best customer service with Jesse. 1000% satisfied!!James W. | Overall Experience
Everything oklouise c. | Reservation
I felt like family from day one moved down from Maryland 3yrs. ago and from phone conversations to office visits service was superb. Thank UANINTA B. | Overall Experience
Customer Service was first class on both ends of my move. I had some issues at my final destination related to Hurricane Florence. Joseph was very helpful in helping me resolving my issues. Kudos!Joe H. | Reservation
Everyone at this location is Professional, Helpful and Friendly. They made my moving experience a lot easier. I would recommend them for all of your storage and moving needs.ed v. | Overall Experience
Always Great SeviceFRANCES P. | Overall Experience
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
Propane service delivered straight to your door!