Customer Reviews for U-Haul Moving & Storage of N Manchester

4,303 reviews

443 Hooksett Rd   Manchester, NH 03104
(I-93 & 3)

(603) 668-7520

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(603) 668-7520

443 Hooksett Rd
Manchester, NH 03104
(I-93 & 3)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
3.0

Customer did not leave a comment.

Jonathan B. 
Rating:
5.0

Made drop off super easy

Ernesto M. 
Rating:
5.0

Customer did not leave a comment.

RODNEY B. 
Rating:
5.0

Customer did not leave a comment.

YUANTONG C. 
Rating:
3.0

Customer did not leave a comment.

Roger B. 
Rating:
5.0

Not improvement. Just want all to know that even with a difficult customer (me) they maintained professionalism in dealing with me. Management on site knows what they are doing. I am renting two more trucks over the next two weeks.

Anna W. 
Rating:
5.0

Very friendly and quick service!

Toni L. 
Rating:
5.0

Great service. Knowledgeable and friendly staff.

Jim C. 
Rating:
5.0

The U-Haul representative was outside when I pulled up and was helpful when unhooking the tow trailer.

Matthew L. 
Rating:
5.0

Customer did not leave a comment.

Cristhian C. 
Rating:
5.0

Customer did not leave a comment.

Deirdre A. 
Rating:
5.0

These guys went above and beyond getting me taken care of and on the road. They were courteous and helpful. It was like they wanted to be there and liked what they were doing.

David L. 
Rating:
5.0

This facility is spectacular and so well maintained. Great staff very knowledgeable! Riley and Rob were so helpful with getting my truck and storage closed out. They went above and beyond to help me with whatever I needed. I will be recommending this location to everyone!

Gage P.  |  Overall Experience 
Rating:
5.0

The guy that checked me out when I picked up the trailer was fantastic. Based on other rentals I've had over the last few years, he deserves a raise. Especially in this economy.

William H. 
Rating:
5.0

Customer did not leave a comment.

Kalsang D. 
Rating:
5.0

Customer did not leave a comment.

William F. 
Rating:
4.0

Customer did not leave a comment.

Anthony N. 
Rating:
5.0

Customer did not leave a comment.

Denis B. 
Rating:
5.0

The staff at the Hooksett Rd location was awesome on pickup and return. Fast, knowledgeable, and helpful. Made me feel welcome. The phone system needs improvement. Would have made everything much easier if I could have actually spoken to people at the locations. Was originally trying to reserve a pickup truck, but couldn't find info on their trailer hitches. The phone staff was nice, but couldn't tell me whether the locations had the right type of hitches on their trucks so I had to settle for waiting on a call back. Glad I didn't wait because I never got the return call.

Jon P. 
Rating:
4.0

Customer did not leave a comment.

Guy B. 
Rating:
5.0

Thanks for being flexible about our keeping the truck an extra day!

Margaret Y. 
Rating:
5.0

Jose was amazing! I was so impressed with his management style while watching him interact with a fellow employee. You have an amazing team! We are so grateful to U-Haul and all of your employees!

Stacy C. 
Rating:
5.0

Easy drop off as always.

Richard B. 
Rating:
5.0

Front window dirty

Alfred Karl S. 
Rating:
3.0

1. Mobile App is useless in the pick up of the truck. 2. I received a text to take pictures of my vehicle before I left the lot. I never saw it. It would make sense for you guys to mention that. 3. A quick review of the dashboard before the I left would add to your customer service.

Anna W. 
Rating:
4.0

Everything was great 👍🏻

Bradley C. 
Rating:
5.0

Customer did not leave a comment.

Justin V. 
Rating:
4.0

Good customer service. Did a great job of explaining everything. Truck was well maintained and clean. Took a little while to get checked in but other than that, everything was great

Jared P. 
Rating:
5.0

Very friendly and knowledgeable.

William D. 
Rating:
5.0

Customer did not leave a comment.

David D. 
Rating:
5.0

Customer did not leave a comment.

Samantha L. 
Rating:
5.0

Customer did not leave a comment.

Peter H. 
Rating:
5.0

The location looked nice. It was closed when we dropped off. We has no contact with personnel.

Cole C. 
Rating:
5.0

Customer did not leave a comment.

Christina L. 
Rating:
5.0

Not sure, maybe add staff during busy times. Jose is wonderful.

Joanne O. 
Rating:
5.0

Customer did not leave a comment.

Daniel P. 
Rating:
5.0

Customer did not leave a comment.

Caroline L. 
Rating:
5.0

Customer did not leave a comment.

Richard G. 
Rating:
5.0

Customer did not leave a comment.

Lorraine W. 
Rating:
4.0

Those guys were harried with incoming calls. They handled it cleanly, but they needed to put everyone on hold.

William B. 
Rating:
5.0

Clean the windshield

Joanne O. 
Rating:
1.0

The van kept breaking down on me just turning off randomly

Jeffrey P. 
Rating:
5.0

the experience was good had a little trouble relying on the timely return of a previous customer but the van came back and I was on my way I was offered an alternative but a van was all I needed the staff was very helpful and my wait was fairly short the van was new (6000 miles) and nice to drive

Joseph R. 
Rating:
5.0

It was a quick and easy pick up and return. No hassle at all

Robert C. 
Rating:
5.0

Customer did not leave a comment.

TODD H. 
Rating:
5.0

Very nice helpful worker

Steven M. 
Rating:
5.0

Customer did not leave a comment.

William B. 
Rating:
5.0

The only thing that I can say is a shuttle service would outstanding. The pickup truck was new, modern, and comfortably appointed. Thanks

JESSE M. 
Rating:
5.0

Customer did not leave a comment.

Frederick B. 
Rating:
5.0

Nice people

Vasiliy P. 
Rating:
5.0

Nothing, great experience!

Paul M. 
Rating:
2.0

My experience was good, it was a simple process to pick up my rental and the counter associate went over the process for me and all my options. He convinced me to drop off back in Manchester to save some money. After bringing my rental to my moving location I found that there was a drop off location right near me and called to determine if I could drop off there. This is where my frustration and disappointment begins. I was assured on the phone that I could update my drop off location no problem and would just pay the difference. I was told that my total would be $132 which matched what I saw online when mocking up quotes. This was no problem for me and I decided to drop off at the below mentioned location. Upon receiving my receipt I was charged $99.71 which is more than my original charge for the actual rental at pick up! I was appalled that I was charged a gas fee and a wrong drop off fee when none of this was disclosed. When picking up the rental I was told that the tank needed to be returned with 3/4 tank of gas and in fact it was returned nearly full. I have been calling and chatting with Uhaul to figure this miscommunication out and get it amended but am not receiving any follow up. The Manchester location told me to contact my drop of location because there was nothing he could do for me and when I called the drop off location they entered a dispute. It has been 3 days since I was told I would hear back and still nothing. I am not one to complain but that charge is significantly more than I was expecting. I did my part and specifically called to make sure I could return at a new location. Had I known about all of the extra charges, I would have brought it back to Manchester. I am not a happy customer.

Hannah O. 
Rating:
5.0

Jose was terrific. Friendly, knowledgeable and such a great guy. It was a pleasure doing business there. I'd always gone to the south willow location - not any more! Thanks so much for making it so easy.

LORETTA W. 
Rating:
1.0

The vehicle drives terrible. I should be reimbursed for this rental. I can't believe that you rent a vehicle that drives like that.

Jason M. 
Rating:
5.0

Customer did not leave a comment.

Rebecca B. 
Rating:
5.0

quick and easy service.

VASILIY I P. 
Rating:
3.0

your timeline of giving away trucks after 1 hours late is bad. There should be more leeway

Chris B. 
Rating:
5.0

Everything was great, pick up and drop off was quick and professional. Vehicle was in excellent condition.

Kyle C. 
Rating:
5.0

The person that attended me was so kind and professional.

David R. 
Rating:
5.0

Such an amazing staff and experience! Especially Gage!!! He is beyond FANTASTIC! His customer service skills are top notch! Such a cool, kind, genuine person! He definitely made this such an easy and awesome experience. I will tell everyone to go to this location! And hopefully Gage is there to help them and make their day too!!!!

Rachel R. 
Rating:
5.0

Customer did not leave a comment.

Steven C. 
Rating:
5.0

Staff was amazing!!

Robert V. 
Rating:
5.0

Customer did not leave a comment.

Steven A. 
Rating:
5.0

The man that helped me was friendly and courteous.

Joseph Anthony G. 
Rating:
5.0

Customer did not leave a comment.

Brenda L. 
Rating:
5.0

Drop off was quick and easy! The attendant was friendly and courteous

Christi J. 
Rating:
3.0

Had difficulty returning vehicle using app. Called 800 number in am and spoke with Kevin. Very pleasant and helpful!

JENNIFER H. 
Rating:
5.0

This is the best UHaul location I have ever visited, and I have rented all over the country. José runs a great shop. The staff is friendly, the vans were immaculate and the store was well stocked with everything you could need. I rented twice this week and I will definitely be back again!

Florence M. 
Rating:
5.0

Customer did not leave a comment.

Shandra P. 
Rating:
5.0

Quick and easy service

Vasiliy P. 
Rating:
4.0

Customer did not leave a comment.

Patrick K. 
Rating:
3.0

Customer did not leave a comment.

Philip A. 
Rating:
2.0

I was overcharged again on it and it was way to expensive for one day of use

Michelle B. 
Rating:
5.0

make a mandate to do a walk through and recommend to customers to take a photo of mileage and gas before leaving lot

Tina W. 
Rating:
3.0

mobile pick up and drop off has an issue with location finder. My setting allow me for every other app I have ever used. uhauls would not no matter following directions.

JOSEPH D. 
Rating:
5.0

Customer did not leave a comment.

Craig J. 
Rating:
4.0

Customer did not leave a comment.

Luis A. 
Rating:
5.0

Customer did not leave a comment.

Glen Paul W. 
Rating:
5.0

Kenny was a Total Rock Star! He made The whole process super easy and fast.

Michael K. 
Rating:
5.0

Customer did not leave a comment.

Meagan V. 
Rating:
5.0

Jose is amazing!!! He is so nice and very accommodating

Sarah R. 
Rating:
5.0

I needed long term 20' truck rental; and then a box truck rental and the manager Richard, and his staff bend over backwards to support my UHaul truck rental needs. Thank you!

Pollyann P. 
Rating:
1.0

Customer did not leave a comment.

Cassandra L. 
Rating:
3.0

The process of Truck Share is significantly flawed with respect to your online interactivity. It really needs to be improved.

Frank S. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth W. 
Rating:
5.0

Customer did not leave a comment.

Gregory M. 
Rating:
5.0

Customer did not leave a comment.

Shelby P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Matthew C. 
Rating:
4.0

Customer did not leave a comment.

James T. 
Rating:
5.0

None

Walter C. 
Rating:
5.0

Staff is very friendly, efficient and helpful. especially Jose and Richard. Thank you!

Nancy P. 
Rating:
5.0

have more staff. your guys are hustling.

Walter Matthew L. 
Rating:
5.0

The employees go above and beyond for their customers. I had a great experience renting from this location and I am going to stick to this location for all of my moving needs. Thank you very much.

Jackelyn K. 
Rating:
5.0

Customer did not leave a comment.

David W. 
Rating:
5.0

I cannot think of anything.

KAREN F. 
Rating:
5.0

Customer did not leave a comment.

Carol Z. 
Rating:
5.0

From start to finish, uhaul made our move quick and easy!

John C. 
Rating:
5.0

Jose was great to work with - pleasant, fast and efficient on check in - and Riley was great to work with as well when we returned the vehicle - thank you!

Karen R. 
Rating:
5.0

Customer did not leave a comment.

Joy K. 
Rating:
3.0

I rented 2 dozen pads. Had to go really far to pick up this truck (and had to go even farther to pick up the auto transport), got home, and realized some of the pads were soaked in the plastic bags. With all the extra time, gas, and mileage I already incurred with the experience, I did not have time to run back to any UHaul to get new pads.

Renee S. 
Rating:
5.0

Customer did not leave a comment.

Mitchell D. 
Rating:
5.0

Nothing service was great

Liridon S. 
Rating:
2.0

No elevator and the garage doors locked before I could get my stuff unloaded. If I had known it was second floor and no elevator I would not have leased this space

Robin L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Paola R.  |  First Impressions 
No reviews have been submitted for this location.

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