Customer Reviews for U-Haul Moving & Storage of N Richland Hills

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of N Richland Hills

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Terrel W. on

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DAVID ANTHONY D. on

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David E. on

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On a Friday afternoon PU, having only 1 person working he check-in desk with 3 people waiting in-line was not ideal. 45 min wait time.

Alisi F. on

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Roy H. on

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Website good and in store staff did a good job as well.

Daniel O. on

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A+

Pablo V. on

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Nothing , you did great !!!

Cheryl B. on

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Joseph A. on

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Extremely clean vehicle!

James F. on

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Edward T. on

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professional and thoughtful staff, very clean facility

Kushum P. on

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Everything was smooth and awesome. Thank you.

Frank M. on

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Excellent job.

Barbra S. on

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The girl that helped me was patient, knowledgeable and professional. You better hang on to her. She is an asset to your company.

Armando V. on

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Overall it was good

Joshua M. on

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Every was awesome

William S. on

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Staff was exceptional and very helpful. They were very busy and had computer problems but kept their composure and were friendly and efficient.

Brenda B. on

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The computer system was down and a very long line waiting to be serviced. Used the info on how to get keys without as long as I had a reservation number but that didn't work either. The manager was absolutely wonderful and got to me since I needed the truck to go to another appointment.

Said K. on

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Edward F. on

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Richard P. on

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nothing wrong with the location. When I rented my trailer on 9/28/19 the reservation system was down. Took me 1.5 hrs to get my trailer. Work on you computer systems.

Marco B. on

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Was not assisted by an employee during hook up and ended up taking the wrong trailer they said. However there was only the one auto mover trailer on the property. They called after we left and were on the highway to ask us to come back, after a discussion they updated the contract to reflect the trailer we had. While issue was resolved it could have been avoided if employee came out with us to verify trailer numbers, first time this hasn't been done since I've been renting from U-Haul.

Armando V. on

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Overall a great experience. No complaints on staff.

Denise P. on

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everyone was professional, friendly, and quick with any information that I needed from them. Checking the truck back in was even faster.

Luis M. on

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Trailer was not clean it had grease and my furniture got dirty

Dario I. on

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There seem to be some technical glitches with the system there overall. I've dealt with them for a number of months and while overall the experience was positive, there were problems getting properly credited for discounted offers and even just paying for services. It wasn't the service or the staff's willingness to help, it looked like technical glitches with their electronic systems freezing up or not allowing credits or discounts to be entered. They might need some sort of POS equipment upgrade there.

Paul P. on

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The girl who assisted with the return of the trailer was great, friendly and very helpful. She did a great job!

Destiny B. on

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John C. on

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Needs better uo to date computers specially on weekends..was in there for 45 minutes

donald B. on

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Installation was professionally done and in a reasonable amount of time. Employees were very courteous and aware of my needs

Kenneth H. on

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The young lady working the counter was a pleasure to work with.

William E. on

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Benjamin T. on

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My reservation was moved from locations without any notice or permission. Horrible customer service

Kevin L. on

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NewLife D. on

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Gary C. on

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Very quick check in and check out.. Pleased.

Jennifer B. on

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We didn't get to put more gas in because of the time and were then charged outrageously for it.

HAL G H. on

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Staff was very helpful and friendly even with assisting me in closing out a storage contract I'd had for 17 years.

David S. on

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Professional staff

Linda B. on

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The ladies at the desk at the Blvd 26, North Richland Hills Location on Saturday, August 31 were extremely helpful. Unfortunately, I did not write down their names.

chuck w. on

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I have been very pleased with the service at this U-Haul facility.

Teresa B. on

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Thank You

Randall M. on

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Quick and painless. Made our move very easy. Thank you.

Tyrone G. on

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Great service

HALLIE F. on

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Had no problems. clean

Armando V. on

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I experienced a great welcome from employee Viver White. She helped me through my process. Overall a good job

Jocelyn E. on

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Employees were very prompt and polite. The amount of free carts were plentiful and made our move exceptionally quick! Moving is never any fun so thank you all for a pleasant experience

James H. on

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Staff always seemed to busy to help customers inside. When you would call, their phones were always forwarded to main customer service. Prices too high for storage room you received.

Katrina R. on

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Direct phone access...Messages left at the call center were unanswered. I left multiple messages, no reply. When I was able to go in, the person I spoke to said he didn’t know how to check to check VM

SAUNDRA C. on

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Thank you for your services

Brian C. on

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Your team could not have been more helpful in taking care of my needs. They greatly exceeded my expectations. Thank you.

EMILY R. on

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Decent storage for a decent price. Pay extra for 24 hour access.

LESLY E. on

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The staff was friendly. I had a little trouble moving out since I wasn't living near the unit (500 miles away) and they wouldn't cut my lock off for the moving company. It all worked out in the end.

Jackie B. on

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Agent on duty was very helpful. I've used your service before and was always pleased.

TIFFANY F. on

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Noticed there was pests feces from mices in my unit, mentioned it to the manager at the time which was last year and nothing was done. Items were damaged from the flood.

scott s. on

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Nice work for everyone here , I had no issues and they all made us feel welcome !

Zachary T. on

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The employees here are awesome and very helpful! Clean location and tons of space.

michelle c. on

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Very friendly staff

CATHY J. on

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The staff was great live them will come back again again

Perry S. on

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Employees very courteous and the facility very clean.

Bradley A. on

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Access was confusing - told I had to "check-in" by some and I didn't by others. Call button by door never worked and at times the automatic door seemed to not work properly. That was my only complaint

Bernadette B. on

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Great service

Logan B. on

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Staff was always really friendly and willing to help. You have a great team at this location!

Jennifer G. on

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Personnel was helpful & professional. Good value for the prices. Thank you.

Gordon P. on

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Thank you for making everything convenient and working with me anytime I had an issue.

DEBBIE J. on

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I moved my things out of this storage facility in August. I keep receiving emails and phone calls, telling me that I am late on my rent. Now it appears that you have put my move out date in November.

Teresa B. on

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Thank You! Everyone was courteous, responsive and very customer oriented And I really appreciate the Very clean bathroom within the storage unit building!

kelly l. on

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The staff was friendly but not helpful. I had a unit there for 2 months. I would have stored by business materials there for years if my experience wasn't so terrible. I had NUMOROUS issues there!

Kendra d. on

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Friendly staff, very helpful too! Made my move easy! Thanks uhual, I would definitely come back again!

Crystal M. on

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Convenient and affordable.

Javier A. on

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No one has any customer service skills. Additionally, if the manager is the only one that can do certain things then that is a failure on the manager to properly train.

Melissa G. on

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great

DAVID W. on

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Friendly, courteous staff

Onesimo N. on

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Good staff!

Enrique R. on

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A bit expensive for the mediocre service. I appreciate the help of the storage locker, but there were a lot of confusions with the staff that added extra stress.

george a. on

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For now the space that I was, I will rat it above average because I have not moved in yet. Also I was told that the first one month was free, when I visited one of your locations on 81 I was not told.

NIChOLAS R. on

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I loved it

Alex D. on

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thx

PATRICIA Y. on

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The staff was always polite and ready to help

RUTH C. on

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The staff was very helpful whenever I had a question or a problem. I had the unit for abt 2 1/2 years during 2 moves and was always pleased with the condition of the storage areas each time I went in.

Donette F. on

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Everyone very helpful so far so good

Amanda C. on

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The staff was very friendly and super helpful! Everyone was so nice! They made it really easy to access the U-Box.

Kenneth B. on

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Great facility with friendly team.

kelsey t. on

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The staff seemed as though they did not know what they were doing. I had to wait 30+ minutes past my scheduled pick up time to receive my Ubox. Staff were essentially clueless. The manager was great.

JULIE B. on

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Great 3 years thank you!

CHRISTIE O. on

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Thanks!

jay t. on

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We had continual issues here with the doors being wide open. We didn’t feel that is very “secure”. The staff was extremely rude with us about issues, and we even had to get the manager involved.

JOLYN S. on

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Great facility. I spent several hours alone trying to sort through my unit, and I always felt safe 100% of the time. Very clean. Staff is helpful. I would definitely rent here again. Highly recommend!

DAVID S. on

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The manager of this store does not have a single thread of customer service. He never returns calls and employees there say he is a joke as a manager. Not good for uhaul s reputation

james b. on

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Na