Customer Reviews for U-Haul Moving & Storage of N Richland Hills

8,703 reviews

8221 Blvd 26   North Richland Hills, TX 76180
(S Of Harwood Rd)

(817) 656-2005

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed

Services at this Location:

Contact Us

(817) 656-2005

8221 Blvd 26
North Richland Hills, TX 76180
(S Of Harwood Rd)

Services at this Location:

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Roseann Y. 
Rating:
4.0

Customer did not leave a comment.

Chelsey D. 
Rating:
5.0

Customer did not leave a comment.

Tom A. 
Rating:
4.0

The gentleman who handled the equipment return (a different person than who checked the truck out to me) was delightful and customer service oriented. That experience was a breath of fresh air.

Melissa S. 
Rating:
5.0

Customer did not leave a comment.

Roy F. 
Rating:
2.0

The turn in processs took forever. I was told to go to the website, it was easy. I log into the web site to start turning the truck in, I get a system error, try again later. I call the 1-800 and there is a 45 minute wait. I try the web site in my wife's phone, get to step 3, then get system error. I download a different web browser on my phone. Get to step 3 again, system error try again later. I sat in the parking lot for over 45 minutes trying to get the truck turned in, before the web site finally worked. The entire time setting on hold with the 1-800 number and no one ever answered. It was very frustrating

Scott W. 
Rating:
5.0

Extremely helpful staff. Best

Raju A. 
Rating:
3.0

Customer did not leave a comment.

EMILY C. 
Rating:
5.0

N/A

Christene O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Zachary T. 
Rating:
4.0

Customer did not leave a comment.

Kevin W. 
Rating:
4.0

More staff to take care of customers.

Tami S. 
Rating:
5.0

Staff was very friendly and professional

Linda T. 
Rating:
5.0

No problems at all Thank you guys

George H. 
Rating:
4.0

it was all good. i decided to switch to a bigger truck at the last minute and they were able to take care of me, no problem.

RICK P. 
Rating:
5.0

Easy drop off but couldn't find the drop box

Kimberly Z. 
Rating:
5.0

Thank you!

sheila r.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
5.0

Customer did not leave a comment.

Doreen M. 
Rating:
5.0

Great!

Nathan S. 
Rating:
5.0

Customer did not leave a comment.

Michael R. 
Rating:
5.0

Easy check in and overnight drop off.

Cynthia C. 
Rating:
5.0

Customer did not leave a comment.

Ralph T. 
Rating:
5.0

Customer did not leave a comment.

Ralph T. 
Rating:
5.0

Staff was professional, however the van was not safe to drive, transmission was bad, Allienment was bad and front lights was not bright enough to see on the dark road. Please have this van removed from rental until repaired and inspected Hope this feed back helps. Thanks

rizwan N. 
Rating:
5.0

Ashley was extremely helpful

Ralph T. 
Rating:
5.0

The team at the Harwood and 26th Grapevine Hwy were all awesome. Trey, Dalton, Shaun,Andrew and Ashley made my rental and return easy. I would highly recommend this location if it's close to you.

Lavon L. 
Rating:
5.0

Customer did not leave a comment.

John D. 
Rating:
1.0

There was four people working at this site. They made me walk around the back of the second building with luggage to get my own truck instead of pulling it to the front. When I got to the truck the back was filthy. I drove the truck back to the front to pick up my furniture pads. Once I got back to the front I noticed two of the four workers in the garage working on what appeared to be a personal vehicle. I will not recommend this location to anyone. Definitely the worst uhaul experience I've ever had.

Marquette F. 
Rating:
5.0

Customer did not leave a comment.

Kristie B. 
Rating:
5.0

Customer did not leave a comment.

Mark M. 
Rating:
5.0

Very friendly

ELVIS C. 
Rating:
5.0

Customer sevice fast and great

Monteo R. 
Rating:
5.0

Friendly and fast. Really made my move easy.

JASON A. 
Rating:
4.0

Customer did not leave a comment.

THOMAS A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michelle F. 
Rating:
3.0

Made arrangements ahead of time to move into a 10 x 15 unit when we got to town. We get there & no 10 x 15 available, even though it was arranged ahead of time. SO NOW I'm forced into accepting 2 10 x 10 units instead. So that meant I had to buy 2 locks instead of one, and I guarantee after the first free month Uhaul will try to change me for 2 units & I WILL lose my mind if that happens. This is frustrating considering the multiple problems I experienced with Uhaul in Michigan before getting to TX and being confronted with the ball being dropped here as well. Why, knowing full well ahead of time what I needed & was promised to get, do I arrive and it's not available. That forces me to except whatever since I had workers hired to unload at that particular facility & a truck that needed to be turned in. And you better believe it will be infuriating if they try to tell me later to move everything out of the 2 10 x 10 units I'm in, into a 10 x 15. I don't need the additional expense of hiring workers to move everything again. So what do you think - will Uhaul do the right thing by me for messing up my reservation and not charge me for the 2 units I've been forced to accept? Or, as I suspect will happen, will I be in for a battle with you? I hope you do the right thing...

Rex D.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Larry W. 
Rating:
5.0

Double check maintenance

Raeschel W. 
Rating:
5.0

Customer did not leave a comment.

Joel S. 
Rating:
1.0

The 5x8 enclosed trailer leaked. The lights quit quaking. I was charged an after hour fee of $20 twice. Poor experience!

Deborah D. 
Rating:
5.0

Customer did not leave a comment.

greg G. 
Rating:
5.0

Customer did not leave a comment.

Charles R. 
Rating:
5.0

Staff is extremely nice to work with. Enjoyable visit for sure

KELLER G. 
Rating:
5.0

Customer did not leave a comment.

Arthur E. 
Rating:
5.0

Customer did not leave a comment.

Lance C. 
Rating:
5.0

Customer did not leave a comment.

michael M. 
Rating:
3.0

Clean and maintenance the trucks. Retire old trucks with high mileage. Do not make customers find their own truck and answer the phone!!!!

Teresa G. 
Rating:
3.0

Be upfront and honest of all charges to be applied to a customer's invoice. It's not hard to be honest. People will rent regardless…..but to be lied to in person of the charges and then receiving the bill after I leave and it being totally different than what was promised is just bad business. I will let people know of this location. I hope this isn't U-Haul in general.

John F. 
Rating:
5.0

the price

William M. 
Rating:
5.0

They were great. Very busy but moved fast. Friendly and knowledgeable.

John T. 
Rating:
1.0

Booked a 20ft truck and received a call day before that client “didn't want to return it” so I couldn't have it. They ended up giving me a 26ft truck that smelled like cigarette smoke. It sas terrible. When asked about the reservation guarantee, they said “no - we gave you a truck”. Policy online reads: Should U-Haul, through its own fault fail to meet time, place and equipment size of your truck, trailer or towing equipment, a $50 "Reservation Guarantee" will be paid and U-Haul will still attempt to fill the reservation. Dollies and pads are not covered by the $50 "Reservation Guarantee".equipment size truck was not delivered…means you still should have provided the $50 and attempted to fill reservation anyways…as it reads!

Stephen H. 
Rating:
5.0

Best experience ever at a U-haul location.

MARK B. 
Rating:
4.0

Customer did not leave a comment.

Wael M. 
Rating:
5.0

I was very pleased with the office help they were so professional

dawn R. 
Rating:
5.0

They young lady that checked me in was excellent!

Ron C. 
Rating:
5.0

Customer did not leave a comment.

Melissa M. 
Rating:
5.0

Jaron Luckenbil and Andrew Ross are the examples I use when I reference customer service at my own work.

Mark C. 
Rating:
5.0

Customer did not leave a comment.

Neil W. 
Rating:
4.0

The after hours was not working properly but was very helpful thank you so much!!

Josie M. 
Rating:
5.0

Customer did not leave a comment.

PAMELA L.  |  First Impressions 
Rating:
5.0

There was an extremely long line of customers at Saturday AM pickup and not enough help. That is my only concern .

Keith E. 
Rating:
5.0

Great experience and customer service

Dale J. 
Rating:
5.0

Customer did not leave a comment.

robert a.  |  Overall Experience 
Rating:
5.0

Good and very friendly customer service everything is done in a timely manner. I love this place

Adekunle O. 
Rating:
5.0

Keep up the great work

WILFRED M. 
Rating:
4.0

The truck I rented was not in good shape. The front windshield leaked. While driving the leak showed up. I was wet from the waist down. It was so bad at one point it filled up the cupholds in the console. Luckily the rain stoped and I was able to finish and return the truck. Jim

JAMES B. 
Rating:
5.0

Andrew Ross and Jaron Luckenbil excel in customer service. Knows what we need and is always there to assist. Exemplary people and should be recognized fro their representation of Uhaul.

Mark C. 
Rating:
5.0

Customer did not leave a comment.

Lyle S. 
Rating:
5.0

Always helpful and polite

James H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sean K. 
Rating:
5.0

Customer did not leave a comment.

Kelly H. 
Rating:
1.0

Customer did not leave a comment.

MIGUEL S. 
Rating:
5.0

Good experience, Staff was very helpful!

Don B. 
Rating:
5.0

Customer did not leave a comment.

lynn B. 
Rating:
5.0

Customer did not leave a comment.

lynn B. 
Rating:
4.0

Customer did not leave a comment.

Dennis W. 
Rating:
5.0

Customer did not leave a comment.

Tulio F. 
Rating:
5.0

Customer did not leave a comment.

Michelle E. 
Rating:
3.0

Customer did not leave a comment.

Tim N. 
Rating:
4.0

Replace the Truck steering wheel. It was disintegrating in my hands while driving.

James C. 
Rating:
5.0

Customer did not leave a comment.

Donald H. 
Rating:
5.0

The staff at UHaul was exceptional, very professional, friendly, knowledgeable,and courteous. Not only were they helpful to me but I saw how patient and helpful they treated another customer when they had a problem with their credit card.When I had a problem with my rental (to extend my contract TWICE) they were very accommodating. I am very pleased with the UHaul service at North Richland Hills TX. They are the BEST. I also saw how they worked together as a team to satisfy their customers. GREAT JOB ***** FIVE OUT OF FIVE STARS.

harvey J. 
Rating:
5.0

Customer did not leave a comment.

BARBARA L. 
Rating:
5.0

Great customer service. The the rental process was easy with no hassle. I'd highly recommend

Brian A. 
Rating:
5.0

My only grip if there was one would be waiting after I came into the store. Over 10 minutes before someone was at the desk. Everything else was spot on.

Wade J. 
Rating:
3.0

Customer did not leave a comment.

lynn B. 
Rating:
5.0

Customer did not leave a comment.

VICTOR T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Edward M. 
Rating:
5.0

The inside windshield was smeared

Max H. 
Rating:
5.0

Love this location, second time renting and the process is seamless !

Tara E. 
Rating:
4.0

Customer did not leave a comment.

Kevin D. 
Rating:
5.0

Great customer service!

charles T. 
Rating:
4.0

Customer did not leave a comment.

Antonio Miguel T. 
Rating:
5.0

Facility and the fella I spoke with were great. The 10' I rented ran great with lots of power. The box was dirty. The cab, windows inside & out, and the mirrors were filthy. Animal hair was all over the cab, I cleaned a lot of the hair, the windows inside and out, and the mirrors, after sweeping the box. I did not notice any of this until we were loading, none of it was a big deal. Although, the a/c would not maintain a steady temp, also not a big deal for early fall. Overall a great experience. Have used U-haul several times past. Is over priced but a HUGE deal compared to Penske. Will use U-haul again if needed. And, YES, I took pictures to indicate turn in cleanliness, fuel level, mileage, and outside condition.

DON R. 
Rating:
3.0

Customer did not leave a comment.

Gail D. 
Rating:
5.0

Customer did not leave a comment.

Misty G. 
Rating:
5.0

Customer did not leave a comment.

Robert C. 
Rating:
4.0

Customer did not leave a comment.

Robert O. 
Rating:
4.0

Customer did not leave a comment.

Michael W. 
Rating:
5.0

Customer did not leave a comment.

alvin C. 
Rating:
5.0

Customer did not leave a comment.

alvin C. 
Rating:
5.0

Customer did not leave a comment.

ani S. 
Rating:
5.0

Customer did not leave a comment.

Alfred L. 
Rating:
5.0

Had to have a ball put on my hitch and Shawn was very helpful.

James M. 
Rating:
5.0

Customer did not leave a comment.

Amy m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Chad B. 
Rating:
5.0

We unexpectedly had to keep the trailer one more day and they were very accommodating!

Dorothy W. 
Rating:
5.0

Great service

Nila K. 
Rating:
5.0

They took care of my needs, very helpful. Quick process & professional.

Adria T.  |  First Impressions 
Rating:
5.0

I will say before I got to speak with Tiffany about my storage I had issues being able to get thru to the storage and I would email Diane and she would respond or return a call and would be really hateful when I would go pay my storage..Now with that being said Yesterday 9/1/22 I had the pleasure of speaking with Tiffany the new manager I had lost my job and didn't want to lose my stuff ( have a new job now) and she was amazing she listened and said she didn't want me to lose my stuff either and that as a customer made me feel good .so I was able to pay on my storage and going to be able to pay this month in a couple of weeks took a lot of stress off of me.

lynda l.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Valerie E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LAUREN M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

dennis s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Larry J.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Thomas M.  |  First Impressions 
Rating:
2.0

I was there last night trying to unload my car and my unit had a company lock on it and I have to wait until it opens in the morning to figure something out

Naighda B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Randall C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Traci H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Evan R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jerry A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tyrone D.  |  First Impressions 
Rating:
5.0

At Age 50+, I have used this, as well as, numerous other Uhaul locations spanning multiple States. This location at Grapevine Hwy (Hwy 26) in N.R.H., TX 76180 has always been my personal go to location for most all of my Rental needs. The Staff is knowledgeable and professional. They make a sincere effort to expedite as promptly as is realistically possible in what can be at times a chaotic environment and even apologize for delays. I know that this review comes across as a padded Review, It isn't and I rarely waste my time on these Type of Review Requests. I haven't completed a Uhaul Review in some time. Occasionally, We need to take a brief moment of our lives to acknowledge the People who ARE doing a Good Job 👍 😉 in order to compensate for ALL the frustrated or negative People whom they encounter in the course of their normal Work 😠. Sometimes that one "Thanks, I see the good Job you're doing and I appreciate your efforts 👌." keeps the beneficial Employee/ Manager so that they are there for You the next time that you need their assistance 😊. Doesn't just apply to this Uhaul... So, this is the part that I try to help and make both My and other Customers Lives better... I fully understand the dynamics involved in the Operations of a Rental/ Storage Operation and why there is a realistic need to add rolling phone coverage for Inbound Calls. However, there are times that Uhaul Corporate Call Center isn't equipped with the Site Specific Knowledge to answer specific customer questions 🤔. Perhaps adding a specified Text Capability on a Corporate to Store and Back, would help overcome this aggravating gap 🙄 in the Customer Interaction Abilities of Customer Phone Calls and the information they are seeking, which is answerable only at a Store Level. Sincere Thanks, Evan R. Hurst, TX 76053

Evan R.  |  First Impressions 
Rating:
4.0

I would like to speak with District Manager Please call me @ 313-850-9089 Officer Whitby

Edward W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ROBERT D.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

FAITH S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PAMELLA O.  |  First Impressions 
Rating:
5.0

Andrew and his staff were AMAZING! I’ve been stressed with this entire move and as soon as I walked in, Andrew greeted me and made me feel wayyyy better! I absolutely loved my experience here and will recommend others! KEEP BEING GREAT!

Kayza M.  |  First Impressions 
Rating:
5.0

Great employees

LESSIE H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Terri W.  |  First Impressions 
Rating:
5.0

Staff was very friendly and helpful. I had a great experience here.

Robert S.  |  Overall Experience 
Rating:
5.0

Staff members all ways are willing to help

GRACIA H.  |  First Impressions 
Rating:
5.0

The staff were helpful and were able to allow us to move in sooner than we had planned, which was really convenient.

Stephen R.  |  First Impressions 
Rating:
4.0

I would have given an excellent rating but I was inconvenience with the move out experience. I had to call twice to customer service to have the facility personnel to complete my move out and all the while I was being sent notices of late charges. It took three weeks to finally resolve my request when it should have been a couple of days.

MARIA D.  |  Overall Experience 
Rating:
5.0

The Uhaul staff did everything to make my storage and rental experience smooth, especially Diane! All my needs were addressed quickly and reasonably, I definitely recommend this place.

WILLIAM LANE B.  |  Overall Experience 
Rating:
5.0

Not much to say, everything went, and was, as I expected

REGINALD M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

SHANE M.  |  Overall Experience 
Rating:
3.0

Moving is one of those stressful times in life when the potential for things to go wrong is high. Staff may be on the receiving end at times. Customers are not only paying for space, equipment or supplies but helpful, friendly customer service. We appreciate UHaul being there for us! Keep up the good work!

Cheryl K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JEANIE M.  |  First Impressions 
Rating:
5.0

The facility and staff are great. I appreciate having good service. That’s sadly, hard to get these days. They were very great. Thank you

GLENDA N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROXANNE D.  |  First Impressions 
Rating:
5.0

The ladies at the location were extremely professional and helpful. I was moving out of my storage and getting a moving van with a trailer. They made the move out smooth and easy. I had a storage unit there for about 10 months and would recommend this location to anyone.

erica m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

AMANDRA J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

steve c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MINNIE C.  |  Overall Experience 
Rating:
3.0

The only thing I did not like about the facility was they went up on the rent one month after I had moved in. I almost moved everything to a different location based on that. Uhaul was already priced higher than the competition prior to going up

Michael S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Susan H.  |  First Impressions 
Rating:
3.0

I could never get anyone to answer the phone when I called.

WENDY A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

renee P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

renee P.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

MARK B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Timothy R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rudolph P.  |  Online Move In 
Rating:
5.0

We filled out the paper work l. The staff member was very polite and helpful. The storage was clean and accessible with no problems.

AMANDRA J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David G.  |  Overall Experience 
Rating:
5.0

I would use this facility again. The staff was always friendly and helpful. Very clean facility.

MARY C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeffery M.  |  Overall Experience 
Rating:
5.0

The gentleman that facilitated our rental exhibited exemplary customer service. I don’t remember his name.

robert d.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Helen S.  |  Overall Experience 
Rating:
5.0

Staff has been a wonderful courteous addition to our multiple moves!

CONNIE M.  |  First Impressions 
Rating:
5.0

Excellent customer service.

Albertha E.  |  Overall Experience 
Rating:
5.0

Very Good

russell t.  |  Overall Experience 
Rating:
3.0

I tented a Uhaul 15 truck and drove it for 1.1 miles. The tattooed lady charged me 2 gallons of gas for 1.5 miles driven. I called customer support the refunded the gas charges snd gave me a $25 gift code. Can you believe? 2 gal of gas for 1.5 miles? I still cannot.

Giuseppe S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

juliana m.  |  Overall Experience 
Rating:
5.0

Office was great.

JoAnn L.  |  Overall Experience 
Rating:
5.0

1st storage was dirty but the manager on duty helped me fin a clean storage unit on site. Also, The folks in the traffic department helped me out a lot a during my relocation from Maine to Texas. I give Uhaul a high rating for working out the logistics of finding storage and distance travel and road side assistance.

Donald K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lisa J.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

THOMAS U.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

russell t.  |  First Impressions 
Rating:
5.0

Check out staff on Monday was very helpful and friendly.

Jere M.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

MARJORIE B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY K.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Pedro H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Misty E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DAISY H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Dacy A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mary B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

eric s.  |  First Impressions 
Rating:
3.0

Very pleasant experience with staff. Staff is professional and friendly.😃 Hopefully I will have the same experience in the future.

Kathy T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

WADE J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sheldon B.  |  Online Move In 
Rating:
5.0

The whole experience was excellent. I used Ubox in 2020, for move from CA to TX. I used it again for move from Manvel to Ft. Worth. No problems with either.

Helen S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kenji H.  |  First Impressions 
Rating:
5.0

Wanted drop off for truck at this location but due to weather that day it took longer cuz downpour rain still had to drop off after hours at Haltom city Tx location wanted North Richland Hilla Tx location was told had to call Uhaul customer service I did not have the time for that too I was done at 7:15 pm which was fine I got truck hooked up checked out at the atemple, Tx location I was charged an additional $66 not happy at all a car was blocking my truck it needed a jump caused me to be late with my drop off due to all circumstances I should be credited the $66 I believe

Irene K.  |  First Impressions 
Rating:
1.0

They never answer phone. Never returned call and when I drove up there the employee who didn’t answer phone was as on her personal phone. Plus’s Diana the general manager never called until the 4th day. Then she called before 8 am . I call several times and after not getting me on the 1st try she never called again

Rosa V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Renee R.  |  First Impressions 
Rating:
5.0

Andrew was incredibly helpful, efficient, and courteous. I have only received exemplary service from him and others at this location, to the point that all my moving and storage needs will go through here.

nick p.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

yalonda r.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Patricia A.  |  First Impressions 
Rating:
5.0

Andre was great !

Laura R.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

MARJORIE B.  |  First Impressions 
Rating: