Customer Reviews for U-Haul Moving & Storage of N Vancouver

Rating:

5.0

great deal, great service, thank you

Rating:

3.0

The truck was dirty. I was charged $40 for being 2 hours late even though I was told it would be $19.

Rating:

5.0

DRIVERS DOOR IS NOT FULLY CLOSING ON MOVERATE CLOSING AVTIVATION. AIR QUALITY IN CAB MAYBE A CONCERN ON EXTENDED TRAVEL TIME AT HIGHWAY SPEEDS. OVERALL IT RAN EXCELLENT!! THANK YOU !!

Rating:

4.0

The van wasn't very clean. The app to take photos of the vehicle was temperamental

Rating:

5.0

We dropped the trailer off in West Kelowna location.

Rating:

4.0

Take a few minutes to orient the driver with the important features of the truck.

Rating:

5.0

Service was great on both pick up and drop off.

Rating:

5.0

Great service as always, thank you!

Rating:

5.0

Thank you for another stress free rental experience.

Rating:

5.0

Service was great. It was a Saturday morning at the beginning of the month so there was a bit of a line for pickup, but I’d provided all my info on line and things moved pretty quickly. Truck was in great shape and exactly what we needed. Drop off took about 5 minutes and the location has a conveniently close gas station to refill at before dropping off the rental. Overall excellent experience.

Rating:

2.0

English was a second language for the two men hooking up the trailer. Communicating with them both was difficult. With the four pin connection, the right turn signal did not work on the trailer. When they plugged into my 7 pin connection, they said the the right turn signal worked. They told me to buy an adaptor - 7 to 4pin. With the adaptor installed, I drove away. Once at home and with the 4way flashers on, my 32 year old son told me that the right turn signal on the trailer was not working. After fixing the broken wire on the trailer.... Yeah let that sink in.... The right turn signal worked. Not only did they let me leave with out proper turn signals, they up sold me an adaptor that I did not need. Now on to the other issue. I booked pick up near my home at the SW Marine Street location. Not North Vancouver a 40 minute drive from home. the booking was made well enough in advance to have moved the trailer. BAD FORM U-HAUL......

Rating:

1.0

You motherfuckers changed the pick up location and cost me 50 dollars to get to the pick up when the original location i chose was walking distance.shame.

Rating:

4.0

The milage was incorrectly recorded and the fuel was not as full as the agreement started. The employee at pickup said to take a photo of it and let them know when I got back. I did report both problems and showed then the photo I had taken and thought that the employee at the return had taken account of the 10 mile discrepancy but when I got home I checked the receipt and that had not occured and I paid 10 miles more than I drove. Other than, the experience was better than expected.

Rating:

5.0

Very proffessional and friendly.

Rating:

4.0

Van I rented was quite dirty on the outside but relatively clean on the inside. Drop off process was handled very efficiently by this location and they are following honest business practices. They were courteous and helpful. Suggested improvements would be to the pickup process. They were busy when I picked up so that may have had an impact but once I got to the vehicle there was no instruction on operating the vehicle itself in terms of controls, mirror/seat adjustments, headlight settings, wind wipers etc. Again they were busy so I’m not sure if this is usually part of their pickup process for first time renters. Overall, I was happy with this locations service and I will rent from them again when the need arises. Thank you

Rating:

5.0

Employees at this location are fantastic!

Rating:

5.0

Rent the truck with at least 50% full gas tank, Not 25%

Rating:

3.0

Your usual U-Haul yard and service. Not as outstanding as the Nanaimo mini storage staff.

Rating:

5.0

A quick orientation to the vehicle would be helpful when picking up to identify features like the backup camera, the electric locks on the doors, etc. Also, a warning that the parking brake was on would’ve been useful as I never put mine on when I leave a vehicle in park.

Rating:

4.0

The vehicle ran well, easy to handle. Was dirty on the outside and people had written in the dust, and the windshield washer system didn't work on the driver's side. Staff was helpful and interested in helping us choose the right vehicle.

Rating:

4.0

The staff was friendly and efficient. The vehicle was dirty inside (dash and seats). Mechanically the vehicle was not great - had difficulty putting the vehicle in reverse gear. I think the transmission is damaged.

Rating:

4.0

Nothing everything went smoothly

Rating:

4.0

Was asked to pay late fee for a 2 day rental returned following day. Staff were understanding and waived the fee.

Rating:

5.0

U-Haul is professional, friendly, trailer is clean. It's a great experience. Thanks

Rating:

5.0

So convenient and fast and easy!

Rating:

4.0

Not enough customer parking spots

Rating:

5.0

Great service, great people

Rating:

4.0

why do I have to do photos to check oout but not check in? Isnt that your job?

Rating:

4.0

Location is very congested- hard to get in and out, with limited parking space.

Rating:

5.0

Everything was excellent, but I brought the truck back with more gas, then when I picked it up, and have pictures of the odometer to proof, and shouldn’t have been charged a extra $18.00

Rating:

5.0

Free coffee when lineups are long 😊

Rating:

5.0

Friendly staff in the lot.

Rating:

4.0

Great , efficient service.Thx

Rating:

5.0

The staff were courteous and the processes for the rental and return were quick and easy.

Rating:

5.0

all good

Rating:

3.0

Car was very dirty and front desk wasn’t very upfront and explain detail details

Rating:

5.0

Super helpful yard guys. Thanks!

Rating:

4.0

Friendly, quick, clean.

Rating:

3.0

Expensive

Rating:

5.0

Keep on doing what you're doing.

Rating:

1.0

⭐ 1 Star – Absolutely Terrible Experience with U-Haul (Vancouver Return) I had one of the worst customer service experiences ever with U-Haul, and I feel obligated to share this so others can be cautious. This all happened when I returned the truck in Vancouver after driving from Calgary. First of all, the truck was already dirty when I picked it up — I didn’t complain at the time because I just needed to get going. However, when I returned it, one staff member suddenly claimed that I had made the vehicle dirty and tried to charge me $100 for cleaning. The “dirt” they pointed out could literally be rinsed off with water in seconds. It honestly felt like they were just trying to make extra money off me. When I challenged this, they said if the pickup team confirms it was already dirty, then they wouldn’t charge me — otherwise I’d still have to pay. That made no sense. Why am I being put in that situation as a customer? Then things got worse. They tried to charge me an additional $243 for exceeding the mileage limit. According to my contract, I was covered for 1150 km, and I only drove around 1000 km. At first, they insisted I went over. Luckily, I took photos of the odometer before and after — and clearly, I did NOT exceed the limit. Even after I showed proof, that same staff member still tried to blame it on “the app” and said I had to pay anyway. That is completely unacceptable. On top of that, there were two pieces of cardboard already in the truck when I picked it up. When I returned the vehicle, I left them there. The same employee then told me I had to throw them out myself, acting like it was my responsibility. It felt like they were just trying to make things difficult for no reason. The attitude of that particular staff member was extremely unprofessional. The situation became heated, but it was shocking to see an employee argue back in a disrespectful way instead of trying to resolve the issue properly. However, I do want to be fair — this issue was caused by one specific employee. The other staff members I spoke with were reasonable and professional. In fact, after I went inside and spoke to another employee, none of those charges were applied anymore. That clearly shows the problem was not with the company as a whole, but with that individual’s behavior. Overall: - Dirty vehicle at pickup - False cleaning charge attempt - Incorrect mileage charge attempt - One staff member was confrontational and unprofessional - Other staff were helpful and resolved the issue This was a stressful and frustrating experience, mostly due to one employee who handled the situation very poorly. I strongly recommend taking photos of everything and double-checking all charges. Very disappointed with how this was handled.

Rating:

5.0

Everything is great in this place, especially the staff, all kind and good people who give good guidance. Joseph Al Alex Jerin Ayush Miss,Asta

Rating:

5.0

The truck really needed to have been vacuumed before I picked it up, but overall it was a great truck and was nice to drive.

Rating:

5.0

you're already the best!

Rating:

5.0

Employees were organized and efficient getting me in and out on pickup and return.

Rating:

5.0

Note that today your web mobile checkout was redirecting users to spam and malware, your website was hacked. Hope you fix it. Many have personal data and Visa attached to their profiles.

Rating:

4.0

Attendant was helpful!

Rating:

5.0

Staff were efficient, friendly and well organized!

Rating:

5.0

Awesome service, you guys rock!

Rating:

1.0

The dude who that I dropped off the trailer with was rude and lacked communication skills. When picking up the trailer they had me move my car which was parked in a parking spot over to the street and the same rude asshole wouldn’t wait for me to complete the paperwork. Waited 45 minutes

Rating:

5.0

Great job. Thank you

Rating:

5.0

Everyone at the North Vancouver branch was friendly and helpful but when phoning in a pick up time the woman on the phone was not friendly. Strong USA accent! Centralized customer service bringing down the great North Vancouver team.

Rating:

5.0

Easy to access, easy to return, employees are friendly, no complaints. Thanks

Rating:

2.0

When renting a trailer, educate the customer that they may need an adapter. I was asked what vehicle I had and no one pointed out that Toyotas, have a 7 pin spade while your trailers have straight 4 pins. I had an adapter at home that I could have brought with me if I had been told, instead this cost me an extra $23.

Rating:

5.0

This was our second rental from this location. The van was in great condition and pickup/drop off process was fast and efficient. The staff members we worked with were courteous and helpful. Thank you!

Rating:

5.0

Service was fast friendly and efficient. Thank you!

Rating:

3.0

You charged me $15 fuel service for less than 20 km driven. How does that make any sense?

Rating:

5.0

I had an excellent experience at this location. The staff were very friendly, professional, and attentive. They handled everything efficiently and made the whole process smooth and stress-free. I truly appreciate their great service.

Rating:

5.0

Was super impressed with how professionally the crew at Uhaul were handling a super busy day. Thanks for great service!

Rating:

3.0

Your on line pricing is deceptive and misleading advertise the right price don’t keep adding fee upon fee and make your gas roulette less of a gamble too. U haul is mostly the only game in town so be honest up front and then customers can budget properly. A $20 dollar 4 hour rental rounded out at $109! Ridiculous!

Rating:

4.0

The staff were always helpful, professional and kind. It is a very busy location that they manage well.

Rating:

3.0

It's hard to choose strictly yes or no for these questions. For question 5, it's a "yes" for the building in general, but "not really" for this particular unit (cheap/old floor, spiderwebs..)

Rating:

5.0

When i got there to drop off truck, it was very busy. Big line up. A bit of a wait but, the staff were very professional and friendly. They worked the big line and helped everyone out with their needs all while maintaining their composure.

Rating:

2.0

The unit is not in good condition there is water entering through the roof and after one day of rain this is a serious problem

Rating:

5.0

The only issue I had was with the locks that U-haul provided which would rust and get jammed making it difficult to use. You need to consider alternate product

Rating:

1.0

Nice we’re running all over my stuff, poop everywhere. When the doors were changed I was only given one day notice. The new doors look flimsy and the installer broke the door jam. My concerns about the security of my locker were brushed off by the employees. Security was horrible, day one my scan card didn’t work and I was told not to use anymore, just go inside without checking in.

Rating:

5.0

Awesome thanks

Rating:

1.0

I had a break-in and stolen things.

Rating:

3.0

the walk areas always have rubbish blowing around. Its a good facility but fairly standard for self storage (I only have Australian self storage to compare to though).

Rating:

1.0

Very dirty and damp outdoor storage found bugs in my belongings after under 1 month of storage. Staff outside super rude and always seemed to find a way to block my truck in.

Rating:

4.0

No lock was inside the locker. I had to go to the desk to receive my lock.

Rating:

1.0

Stairs only, no elevator. The passcode I was emailed is incorrect and I was given a card and it doesn’t work. I was told on my second visit not to worry about the security code and just walk up the stairs . This gives me worries about how secure my belongings are going to be in this facility.

Rating:

1.0

When it comes to the actual check in for the storage unit, everything was fine. But the problem was that I also rented the uhaul van because I was moving. I was informed the morning of my move that the van is no longer available. They switched me to the pickup truck. I called uhaul and said that I can't use the pickup truck, as it's too small for some of my furniture and it was going to pour rain all afternoon. I canceled the pickup truck (and the rest of my day was a nightmare as I scrambled to find ways to move my things) and asked for the $50 I get if my rented vehicle isn't available. The woman on the phone said that I couldn't get the $50 because they're offering me the pickup. She was argumentative and dismissive. She eventually agreed that I should get the $50 but she was rude. If you look at my file, she's the one that canceled my rental of the pickup truck. I recommend you listen to that tape.

Rating:

5.0

Too many vehicles located in such a small space making it difficult to come & go.

Rating:

1.0

They have no respect for their storage at this facility. They literally BLOCK ACCESS to the storage by parking large trucks all around it!! There's ALWAYS a truck close to the storage where the staff is unloading stuff from it. Also on a side note, I once called this location from home. I was on hold for 20 minutes so I decided to drive up to the location... 15 mins later I get there, and I'm still on hold on the phone. There were no one in the office but the front desk person... he had the phone up so it doesn't ring... I'm like why don't u answer the phone... I've been on hold for like 35 mins. He's like this thing rings too much... I need a break from it... unbelievable how rude he was. I tell you, this is one of the worst managed uhaul locations U can ignore this, or do something about it. Go undercover if u have too... the level of crap your customers have to put up with in this location is unreal. Unprofessional. Do u want them carrying the uhaul name with such disrespect? How much do u respect and value ur company?

Rating:

5.0

The front desk staff and return staff were beyond kind and helpful. Everyone was very approachable and more than willing to do their best to accomodate! I can not say enough good about the experience!

Rating:

1.0

This Uhaul experience is the most unexpected in a negative way. Firstly, the Uhaul Manager requests me to pay a $710.11 towing fee that I never order, and I never observe the towing service. It was extortion. The towing fee bill the not bill to Uhaul or a bill to myself. It was billed to a non-related third party, except has the truck that I rented's information. Many people rent that truck from time to time. I never request a towing service or observe a towing service. A towing service during the rental period also covered under the insurance contract as well. Uhaul has its own towing service under the contract if towing required. The Uhaul store manager said he paid the towing fee to a third party, so he needed to be charged to my account. It is unreasonable. I suggest the manager. I am afraid a third party was playing the game behind the scene for the sole purpose of financial gain. The RCMP and related organizations needs to investigate this type of Economic crime that takes advantage of the business and innocent people for the sole purpose of organized crime's financial gain.

Rating:

5.0

I had an emergency to leave where I lived..I had looked for 4 hours for a rental van. I came upon Uhaul main st. They were so helpful and supportive. Immediately, I had a rental van and a locker. The person behind the desk walked me to the locker, insured I knew how to enter with the cardlock..the guys helped me understand the working of the van..I really appreciate all the support and kindness ..super people work here.

Rating:

5.0

Their the best storage so far that I in counted I will fully recommend to my family and friends.

Rating:

3.0

I moved out because there was mouse poop all over my unit and stuff with absolutely no food or traces of food anywhere in my unit. It didn’t get into any of my stuff after inspection, but poop was everywhere. I spoke with the manager and he didn’t really have anything to say about it, very much a “what do you want me to do about it” mentality. I asked for help cleaning it up as I didn’t have proper cleaning supplies and mouse poop is really dangerous for women to clean without proper protection, and the person he sent just wiped it off with a rag onto other stuff in my unit. One blanket needed to be thrown out because it was coated too much for me to feel comfortable to get it home to wash it. One lady, who was wonderful, apologized several times for it, but the manager didn’t seem bothered. I moved my stuff out the next day because I had some very expensive books, furniture and linens that I cannot risk vermin ruining. The manager telling me that he’ll clean the floors with peppermint oil more frequently to keep them away wasn’t comforting and clearly not working.

Rating:

4.0

Good prices that are published online and the access to account online is Beverly convenient.

Rating:

1.0

Unit dirty and smelled strongly of mold. Access to the unit for moving in/out blocked by rental equipment and very difficult to access. Rental staff could not find my reservation so created a new one, leaving my existing one open. Rental agent seemed poorly trained and not helpful.

Rating:

3.0

I had a storage space at this location for about five years. In that time my monthly rent rose by more than 20%, which seems rather steep. My biggest issue is getting access onsite with a vehicle. Beings as it is a truck rental location the lot is very congested and it became highly inconvenient to gain access to the storage entry. The people onsite are very friendly but the experience became too much of a hassle to take things in and out, which I have to do from time to time. Just my experience.

Rating:

2.0

Unfortunately there were so many U-Haul trucks on the forecourt that I couldn’t park anywhere near the storage locker. The staff did everything they could to help, but the lot was too full.

Rating:

1.0

There were so many U-Haul vehicles on the lot that I couldn’t park anywhere near the storage and had to dolly everything over to it. The employee was great and tried to help but was unable to.

Rating:

2.0

We got blocked in when we were unloading and am supposed to drop off truck in maple ridge?? Not a good end to our day.

Rating:

5.0

I was very happy with my storage unit, it was easy to access and the right size. Staff were very helpful when I had to rent vehicles or buy supplies.

Rating:

5.0

Thank you guys

Rating:

5.0

..

Rating:

4.0

The only negative issue was trying to close the storage unit and being transferred to multiple people over the phone. Some of the people sounded quite perturbed to be dealing with me.

Rating:

3.0

I was only able to get outside storage. There was a leak in the roof of my unit. Access was difficult as there are so many trucks close by. Staff were friendly but understaffed.

Rating:

5.0

Thank you!

Rating:

5.0

Good service

Rating:

1.0

Poor lighting. The outdoor storage is not convenient for unloading and loading . The employees are rude.

Rating:

4.0

Would recommend Ubox to anyone moving .....

Rating:

5.0

Excellent service, both in St. Catharines and North Vancouver.

Rating:

4.0

In Edmonton the staff were friendly and helpful. I would mention that my U-box itself had issues (for example the latch wasn’t aligned, and had to be hammered shut each time I closed it).

Rating:

1.0

My worst experience ever! Never had access as always was blocked with trucks. The unit size is not as they are advertising and not sealed as water gone through inside. Never use U Haul or recommended.

Rating:

2.0

The computer system makes any interaction far too lengthy. The inability to get ahold of the right people to have Ubox sent to the right place or accessed is exhausting.

Rating:

4.0

Well organized & helpful

Rating:

1.0

Unorganized and poorly trained employees. (Probably not their fault) All dealings over 18 months was challenging.

Rating:

3.0

Staff charged a 120.00 plus tax for storage when it's supposed to be free if we rented a truck. Explaination was only eligible if from out of town ! not true in advertisement/reversed not profesionsal

Rating:

1.0

Worst experience I've ever had, staff very unhelpful and rude, to many hidden costs and fees that should be covered by uhaul especially insurance on your own properties no end of trouble for me. Fail!