Customer Reviews for U-Haul Moving & Storage of N Vancouver

9193 reviews

1410 Main St   North Vancouver, BC V7J1C8
(West of the Second Narrows Bridge)

(604) 986-5656

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(604) 986-5656

1410 Main St
North Vancouver, BC V7J1C8
(West of the Second Narrows Bridge)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The front desk staff and return staff were beyond kind and helpful. Everyone was very approachable and more than willing to do their best to accomodate! I can not say enough good about the experience!

Emma Q.  |  First Impressions 
Rating:
1.0

Worst customer service waiting 30 min while they processed my pre booked truck than over charges and my visa was charged 3 times the same amount ! Never use this location again

rebecca S. 
Rating:
5.0

Had burning oil smell during driving, steering was loose to the point of something is wrong. Check engine light came on after 20 min of driving.

Gunes S. 
Rating:
5.0

Customer did not leave a comment.

CANDACE L. 
Rating:
5.0

Everything was smooth and counterperson was amazing.

Michael S. 
Rating:
4.0

Customer did not leave a comment.

CIMONE S. 
Rating:
1.0

we showed up at 8:50 and didn't get checked in for an hour. there was one person checking in and a line outside the office. it delayed my move and there was no communication why

Molly M. 
Rating:
4.0

Customer did not leave a comment.

JOHN N. 
Rating:
5.0

Considering the entire network was down everything went relatively smooth. This team deserves a bonus for how amazing they worked together under pressure!

Lauri F. 
Rating:
5.0

Customer did not leave a comment.

Taraneh N. 
Rating:
5.0

Your staffs are very helpful and friendly. : )

Teerawat S. 
Rating:
5.0

Customer did not leave a comment.

VITALIY K. 
Rating:
2.0

Customer did not leave a comment.

JACK(conf) Y. 
Rating:
5.0

Customer did not leave a comment.

LESLIE W. 
Rating:
5.0

The bathrooms had no toilet paper and were filthy

BARBARA C. 
Rating:
1.0

Ridiculously long line up and very slow processing of customers. I arrived ten minutes before my appointment to find lineup out the door and down the street. It took an hour before I got the truck that I had reserved online.

CURTIS H. 
Rating:
5.0

Customer did not leave a comment.

Robyn C. 
Rating:
5.0

Customer did not leave a comment.

Matthew P. 
Rating:
4.0

There was quite a lot of pre-existing damage to my vehicle including a smashed mirror (lower right hand side) which was unusable and a hole in the floor of the truck area that had been repaired but not very well. It felt like your foot would go through it, let alone put any weight on it. And finally - please get some more fuel efficient vehicles. These trucks suck the gas badly.

Craig H. 
Rating:
5.0

Customer did not leave a comment.

ARSIA A. 
Rating:
5.0

Very friendly and helpful and fast service staff on vehicle return.

Curtis W. 
Rating:
4.0

Customer did not leave a comment.

JAMES H. 
Rating:
4.0

Very smooth pickup and drop off. Vehicle was great, no problems. Friendly and helpful staff at all stages. Nice work U-Haul !!!

Peter M. 
Rating:
5.0

Customer did not leave a comment.

Carolyn M. 
Rating:
5.0

Customer did not leave a comment.

RODNEY M. 
Rating:
3.0

I came in near the end of the day today to drop off my trailer. I arrived before closing but there was a truck blocking my access to the yard. Once it moved I pulled into the drop off area and waited for 5 minutes. Nobody came to help me disconnect the trailer. Two staff members were busy with a difficult customer while the other didn't come out and help me. It was now 7:05 pm and I was instructed to follow the after hours drop off procedure. I had to disconnect the trailer myself and use the online drop off procedure. Not happy that I had to wait and then had to unhook the trailer myself. I usually get much better service from this location.

GORDON S. 
Rating:
4.0

Customer did not leave a comment.

Rudolf E. 
Rating:
1.0

This Uhaul experience is the most unexpected in a negative way. Firstly, the Uhaul Manager requests me to pay a $710.11 towing fee that I never order, and I never observe the towing service. It was extortion. The towing fee bill the not bill to Uhaul or a bill to myself. It was billed to a non-related third party, except has the truck that I rented's information. Many people rent that truck from time to time. I never request a towing service or observe a towing service. A towing service during the rental period also covered under the insurance contract as well. Uhaul has its own towing service under the contract if towing required. The Uhaul store manager said he paid the towing fee to a third party, so he needed to be charged to my account. It is unreasonable. I suggest the manager. I am afraid a third party was playing the game behind the scene for the sole purpose of financial gain. The RCMP and related organizations needs to investigate this type of Economic crime that takes advantage of the business and innocent people for the sole purpose of organized crime's financial gain.

Emily Y.  |  Overall Experience 
Rating:
4.0

Faster check in

Barry P. 
Rating:
1.0

Very congested parking area. Very frustrating check-in procedure even though I had checked in online before arrival. Also, I was informed that I had not paid for my vehicle when I had returned which was incorrect. Then I was informed that Uhaul owed me a refund of 106$ twhich still has not been rentured - poor experience!

LISA H. 
Rating:
4.0

All good.

RAFIQ K. 
Rating:
5.0

Excellent staff, I felt very welcomed. Fernanda at desk was impeccable, she alone would've made the whole experience worth it.

RICARDO M. 
Rating:
4.0

Returning the equipment 4 min pass the closure was very time consuming and the staff did not care.It was very disappointing .

BOGUSLAW K. 
Rating:
5.0

Everything was great! Easy reservations and great service all around!

JEROME L. 
Rating:
5.0

Excellent customer service!

ROBERT F. 
Rating:
1.0

After hours drop off; app won't accept any photos to complete the check in. Tried every which way from Sunday to attach a photo to the app to close the rental on Sunday night but app just won't do it. Called in and they can only attach a note. Was billed for the fill next day regardless of the note.

MATTHEW K. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY B. 
Rating:
5.0

Excellent service, in and out in a jiffy!

Kent W. 
Rating:
5.0

When I returned the truck the attendant said he would email me the receipt...I have not received it. Please email me the final bill/receipt.

TJEERDO P. 
Rating:
3.0

Customer did not leave a comment.

CYNTHIA M. 
Rating:
4.0

Customer did not leave a comment.

Seyyed H. 
Rating:
5.0

Surprisingly good service as they were quite busy. The counter person knew the mattress bag i asked about & the information helped me choose the slightly more expensive version which had handles.

Steven B. 
Rating:
5.0

I initially reserved some other location called "fair food " at North Vancouver. The location was closed and even though I checked in, it asked to use app to get the truck. The experience with that was awful. Spend almost an hour and no success. Eventually I changed the location to main street and the experience was perfect. It was quick and people were friendly. I strongly suggest you to review to pick up process, there seems a lot to improve

Kadir E. 
Rating:
5.0

Customer did not leave a comment.

ROBERT Y. 
Rating:
3.0

Customer did not leave a comment.

JAAFAR A. 
Rating:
5.0

Customer did not leave a comment.

SHARLENE G. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM K. 
Rating:
5.0

Customer did not leave a comment.

RYAN H. 
Rating:
5.0

Customer did not leave a comment.

IHSAN A. 
Rating:
4.0

Customer service approach

CRISTINA G. 
Rating:
5.0

The only problem with the location is street parking ... but that's not really U-Haul's fault, as it's a very busy location with a nearby mall and other services. Check-out and check-in staff were very good.

DAVID B. 
Rating:
5.0

Customer did not leave a comment.

JASON N. 
Rating:
4.0

The lady that helped us at the counter were awesome.... friendly helpful and very pleasant to work with Our BIG thank to her

Sarel V. 
Rating:
3.0

Improve your customer service employees. Some of them, aren't very knowledgeable on some of your equipment.

John S. 
Rating:
3.0

I rented out the plastic moving boxes and it came without being cleaned. There were hair, some black pieces, dirt in the boxes so I cleaned it myself.

Yoon Mi K. 
Rating:
5.0

Excellent service

Robert S. 
Rating:
5.0

Customer did not leave a comment.

LIANA S. 
Rating:
4.0

Customer did not leave a comment.

Carlos V. 
Rating:
3.0

Rental service was fine, but the after hours self serve mobile return app was not working properly. Called the 800 number to finalize the return. Also had a mystery $5 cleaning fee applied to my 4 hour motorcycle trailer rental even though the trailer was returned in the exact same clean condition in which I picked it up.

STEPHANE B. 
Rating:
5.0

Customer did not leave a comment.

EMMANUEL K. 
Rating:
5.0

Customer did not leave a comment.

FARHAD Z. 
Rating:
5.0

Just smile bigger

CARLOMAR M. 
Rating:
5.0

None so far.

FOSTER L. 
Rating:
1.0

The person receiving the rental returns told me that there was no refund for the extra fuel that I loaded on the vehicle, it should be paid back to the costumer, The handles were still with traces of dirt/mud, seems like they didn't clean it prior to renting, which make a covid19 hazard.

Luis H. 
Rating:
5.0

Customer did not leave a comment.

Steven G. 
Rating:
4.0

Estimate should have included everything. Forget the Insuance costs so when I got the bill it was more than I expected. No problem however just would have been nice to be clearer.

FRANK Z. 
Rating:
3.0

The old trucks gas tank takes 10 minutes to give an accurate reading while filling. The result is I donated a quarter tank of gas to uhaul and I suspect this is a good revenue source for you. How sleazy to not credit customers! Sleaze outfit

PETER S. 
Rating:
3.0

Customer did not leave a comment.

THOMAS O. 
Rating:
5.0

Clear communication at the front desk would be assisted by enunciation.

Robert B. 
Rating:
5.0

Customer did not leave a comment.

REZA K. 
Rating:
4.0

Customer did not leave a comment.

ROBERT A. 
Rating:
2.0

Used this place twice and both times tried to Over charge. First time my quote was for 420 kms, but I was only allowed to use 150kms per day. The quote should be honoured. Today the same thing again, Plus the dirty state in the cab I had today was horribly dirty and when I said it to the young man who was working there, he did not seem to care. Incredibly unprofessional. Last June when I was in the back of the truck, one of the workers there started to drive the truck while I was in the back of it, I could have been seriously hurt.

GARRETT C. 
Rating:
5.0

Customer did not leave a comment.

Jacob B. 
Rating:
5.0

From checkin to check out I received excellent and courteous service. Quick in and quick out to. Well done, will be back!

PATRICK H. 
Rating:
4.0

Customer did not leave a comment.

DAVIDJOHN P. 
Rating:
5.0

All the staff is excellent. Huge improvement from last year

DANIELLE B. 
Rating:
5.0

fast, friendly and efficient

Penelope C. 
Rating:
5.0

Customer did not leave a comment.

WANDA P. 
Rating:
3.0

Customer did not leave a comment.

EDUARD B. 
Rating:
5.0

Customer did not leave a comment.

Shawn S. 
Rating:
5.0

Customer did not leave a comment.

ALIREZA R. 
Rating:
5.0

Very clean equipment. Very friendly and efficient staff. Great service & great prices

Rochelle D. 
Rating:
3.0

Customer did not leave a comment.

ASHLEY D. 
Rating:
4.0

Telephone access somewhat slow.

Guy C. 
Rating:
5.0

I had an emergency to leave where I lived..I had looked for 4 hours for a rental van. I came upon Uhaul main st. They were so helpful and supportive. Immediately, I had a rental van and a locker. The person behind the desk walked me to the locker, insured I knew how to enter with the cardlock..the guys helped me understand the working of the van..I really appreciate all the support and kindness ..super people work here.

SHERYL R.  |  Overall Experience 
Rating:
4.0

Good Service , keep it up

GORDON B. 
Rating:
5.0

Customer did not leave a comment.

Apolonio I. 
Rating:
5.0

Customer did not leave a comment.

DAVID B. 
Rating:
5.0

All good.

Clive C. 
Rating:
3.0

please make sure inside the truck is clean. there was grease or oil on wheels of dolly which harmed our apt floor.

Mohammad S. 
Rating:
5.0

We returned the Uhaul and was met by the most friendly man who checked everything over and had our final bill in hand quickly. Much appreciated after a day of moving.

RANDEL G. 
Rating:
5.0

Customer did not leave a comment.

JOHN D. 
Rating:
5.0

Very little - Great reps. No-hassle smooth operation. Nice to do business with you.

DANIEL R. 
Rating:
4.0

Both the employee who checked me in for the day and the one who helped me with the return were friendly, helpful and professional.

SPENCER S. 
Rating:
5.0

Thank you great service, friendly and honest from the reception to the lot person. Good team.

DIDIER B. 
Rating:
5.0

Rented a 6' x 12' trailer. Top quality trailer, good fast efficient service. Good experience. Only issue was the ramp is not 6' wide so had a problem loading ATV that was 5' 6” wide, my error didn't notice at the time of pickup. It all worked out with some creative loading. Very satisfied customer.

Wayne P. 
Rating:
5.0

Excellent and courteous service during both pickup and return

Michelle L. 
Rating:
3.0

The manager is arrogant with respect to dealing with issues. His response to issues raised by me was "where else are you going to rent from" even though he could see I have rented from them at least 6 times in the past 12 months (vans and trailers). I am not a "once every 5 years" renter.

Dan T. 
Rating:
1.0

$20 charge for late drop off when your app would not work.

JOHN M. 
Rating:
5.0

Fastest checkout ever.

EuGene V. 
Rating:
5.0

So great I'm renting another one today

Grant T. 
Rating:
2.0

Trailer was booked for 10 a.m., but I had to wait 45 minutes before a cashier was available. I completed the online check in process, but it did not help save time. Dropping the trailer off was just as time consuming. Customer service was less than average. Other than that, equipment was in good shape and well priced.

Daniel R. 
Rating:
4.0

Customer did not leave a comment.

zhong ping H. 
Rating:
5.0

Their the best storage so far that I in counted I will fully recommend to my family and friends.

Marlyn B.  |  Overall Experience 
Rating:
3.0

I moved out because there was mouse poop all over my unit and stuff with absolutely no food or traces of food anywhere in my unit. It didn’t get into any of my stuff after inspection, but poop was everywhere. I spoke with the manager and he didn’t really have anything to say about it, very much a “what do you want me to do about it” mentality. I asked for help cleaning it up as I didn’t have proper cleaning supplies and mouse poop is really dangerous for women to clean without proper protection, and the person he sent just wiped it off with a rag onto other stuff in my unit. One blanket needed to be thrown out because it was coated too much for me to feel comfortable to get it home to wash it. One lady, who was wonderful, apologized several times for it, but the manager didn’t seem bothered. I moved my stuff out the next day because I had some very expensive books, furniture and linens that I cannot risk vermin ruining. The manager telling me that he’ll clean the floors with peppermint oil more frequently to keep them away wasn’t comforting and clearly not working.

Stephanie B.  |  Overall Experience 
Rating:
4.0

Good prices that are published online and the access to account online is Beverly convenient.

TAZMIN S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Sayed Matin J.  |  First Impressions 
Rating:
1.0

Unit dirty and smelled strongly of mold. Access to the unit for moving in/out blocked by rental equipment and very difficult to access. Rental staff could not find my reservation so created a new one, leaving my existing one open. Rental agent seemed poorly trained and not helpful.

Victor L.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Mia N.  |  Overall Experience 
Rating:
3.0

I had a storage space at this location for about five years. In that time my monthly rent rose by more than 20%, which seems rather steep. My biggest issue is getting access onsite with a vehicle. Beings as it is a truck rental location the lot is very congested and it became highly inconvenient to gain access to the storage entry. The people onsite are very friendly but the experience became too much of a hassle to take things in and out, which I have to do from time to time. Just my experience.

DAN D.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

OLIVIA J.  |  First Impressions 
Rating:
2.0

Unfortunately there were so many U-Haul trucks on the forecourt that I couldn’t park anywhere near the storage locker. The staff did everything they could to help, but the lot was too full.

Jonathan C.  |  Overall Experience 
Rating:
1.0

There were so many U-Haul vehicles on the lot that I couldn’t park anywhere near the storage and had to dolly everything over to it. The employee was great and tried to help but was unable to.

Jonathan C.  |  First Impressions 
Rating:
2.0

We got blocked in when we were unloading and am supposed to drop off truck in maple ridge?? Not a good end to our day.

Christopher H.  |  First Impressions 
Rating:
5.0

I was very happy with my storage unit, it was easy to access and the right size. Staff were very helpful when I had to rent vehicles or buy supplies.

Vince O.  |  Overall Experience 
Rating:
5.0

Thank you guys

Jay M.  |  Overall Experience 
Rating:
5.0

..

woocheol L.  |  Overall Experience 
Rating:
4.0

The only negative issue was trying to close the storage unit and being transferred to multiple people over the phone. Some of the people sounded quite perturbed to be dealing with me.

Leslie W.  |  Overall Experience 
Rating:
3.0

I was only able to get outside storage. There was a leak in the roof of my unit. Access was difficult as there are so many trucks close by. Staff were friendly but understaffed.

Brenda D.  |  Overall Experience 
Rating:
5.0

Thank you!

Darren D.  |  Overall Experience 
Rating:
5.0

Good service

Kambiz F.  |  First Impressions 
Rating:
1.0

Poor lighting. The outdoor storage is not convenient for unloading and loading . The employees are rude.

Paula D.  |  Overall Experience 
Rating:
4.0

Would recommend Ubox to anyone moving .....

opper D.  |  Overall Experience 
Rating:
5.0

Excellent service, both in St. Catharines and North Vancouver.

Jan M.  |  Overall Experience 
Rating:
4.0

In Edmonton the staff were friendly and helpful. I would mention that my U-box itself had issues (for example the latch wasn’t aligned, and had to be hammered shut each time I closed it).

Melissa C.  |  Overall Experience 
Rating:
1.0

My worst experience ever! Never had access as always was blocked with trucks. The unit size is not as they are advertising and not sealed as water gone through inside. Never use U Haul or recommended.

Adel F.  |  Overall Experience 
Rating:
2.0

The computer system makes any interaction far too lengthy. The inability to get ahold of the right people to have Ubox sent to the right place or accessed is exhausting.

hilary b.  |  Overall Experience 
Rating:
4.0

Well organized & helpful

Ray F.  |  Overall Experience 
Rating:
1.0

Unorganized and poorly trained employees. (Probably not their fault) All dealings over 18 months was challenging.

Dana G.  |  Overall Experience 
Rating:
3.0

Staff charged a 120.00 plus tax for storage when it's supposed to be free if we rented a truck. Explaination was only eligible if from out of town ! not true in advertisement/reversed not profesionsal

Mary Jane C.  |  Overall Experience 
Rating:
1.0

Worst experience I've ever had, staff very unhelpful and rude, to many hidden costs and fees that should be covered by uhaul especially insurance on your own properties no end of trouble for me. Fail!

matthew t.  |  Overall Experience 
Rating:
1.0

I have never used your facility and you are stealing money from my credit card and won’t return my calls or emails

lisa i.  |  Overall Experience 
No reviews have been submitted for this location.

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