Customer Reviews for U-Haul Moving & Storage of Naco - Perrin

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Naco - Perrin

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Steven C. on

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Philip S. on

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barry M. on

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Everyone one I dealt with was kind and helpful! Used them twice, once for my daughter and then my own move!

Andrew M. on

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Richard D. on

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Thanks!!

Maria H. on

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Rental was easy. New truck with all new technology. Drop off return was also very easy.

Caryl S. on

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The inside of the rental truck box was clean. The inside of the cab had a musty smell and the seal around the passenger door looked like it had been damaged so there was a lot of road noise while driving. I was only driving for a short in town pick up so it was not a big problem. The manager, Craig was very nice and helpful.

Jeff P. on

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David H. on

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Very understanding of our needs. Made sure we understood hows of loading and towing.

pamlea C. on

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I was very pleased with everyone there. They did a great job and was very knowledgeable. And when they were not sure they made sure they contacted the right person to get the job done. Also they were very honest with me. Which is very important to me as a women.

Kevin M. on

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autumn S. on

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Horrible customer service, not one person acknowledged me or wanted to help. When one rep said he was busy and then stated an other would help, her response was out loud was, No I’m not. After waiting 20 min to be shut down, I left and was told by customer service (I called to complain about situation) that a $20 fee would be assessed if I didn’t go back. The male there who was attempting to help another customer, was being a smart mouth to her, and once I was next in line, he continued with his snarky attitude. Then when I left, instead of helping an upset customer, he followed me outside to provide even more smart ass remarks by saying, “since your walking away, I shouldn’t waste my time talking to you”. Never will recommend this place EVER

Charlene S. on

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This location has always been great

Damian B. on

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I will NEVER use UHaul again. The local employees are not knowledgeable and are incompetent.

james L. on

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The only issue that I had was the driver's mirror did not work correctly. I had to lean forward to be able to see out of it.

Rose P. on

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Raul M. on

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Robert R. on

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Dennis W. on

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need to make sure that all lights on trailer is working not just emergency lights.

Barton F. on

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Alexis W. on

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They really helped me picking up and dropping off! I appreciate all of the help.

Roger M. on

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Nick D. on

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Employees could interact more with the customer and ask if they has been waited instead of the customer having to ask for help. The employees were very helpful and knowledgeable both on phone and in person. Would recommend this location.

Tom T. on

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Have enough help on hand to handle customers.

Sandra K. on

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The parking lot was pretty clean but for night time drop off in not the best of locations, I would not suggest going alone. Twice, people parked in the "alley" of the bar next door and watched me. I retreated to my truck, locked the doors and waited until it was clear again. There was no place to park the trailer that was not on a slight incline that had a curb or block behind it to stop it from rolling. I finally found a place where I could get one tire on the edge of a curb and found what I could in the parking lot to put behind the other. Blocks or something to ensure it didn't roll away should be left somewhere to use to ensure the trailer and the clients safety. That and brighter lit areas for safety. Maybe a specified area to return trailers/trucks that says "return here" that is lit brighter. Thay would likely be the best idea. Gave average ratings due to night time return, lack of lighting and safety issues. Location was clean but not inviting for the same reasons above.

Adriana H. on

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Josefina V. on

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I was not happy whenI was charged for 20 miles when it was not more than 12 miles.

Maria H. on

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I am Yes & No on recommending to a friend because unfortunately, the truck that I reserved in advance was not available at my pick up time and I had to get a smaller truck as the next size larger was way too big for my need. Also, side note, there was another customer in the store that had the same situation with their reserved vehicle not being available (I could hear the discussion).

Janet S. on

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This was not my first experience with U-Haul and why I always go there first

CHARLES D. on

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Charles M. on

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Check out the vehicles more closely, I found a safety hazard with a rubber gasket to close to the accelerator, which kept catching my shoe and could have involved in an accident.

TOMMY G. on

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Turn signal not working

Robert N. on

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Friendly and helpful staff

judith K. on

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It was seamless and efficient. Easy entrance and exit and friendly staff.

santiago L. on

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They yard person was rude. The truck was in a tight spot and commented if he could get in there I could get it out. I am a CDL driver and a vehicle needed to be moved in order to pull it out safely.Return the vehicle was ridiculously too long.

Colby B. on

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pam r. on

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Had a great experience

ADRIANA G. on

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I went in for a 10x10. After signing, the employee went with me to the storage room; I saw him removing 2 locks and thought that was weird; turns out he gave me 2 5x5 and never care to explain upfront

Antonia V. on

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Great customer service

Gregory C. on

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Great job. i was pleasantly surprised...

JULIO V. on

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Good customer service

robert h. on

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Kudos to Wesley. Kind and personable.

laura h. on

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Stephanie was extremely helpful and friendly! Great service and will return to this location.

Yantina I. on

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Was very disappointed with our experience. The one clerk had great customer service but was very slow. One unit was too small, the second unit was the same size, 3rd unit had a water leake.

Marche F. on

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This Location Sales associates were kind and courteous went over and beyond to help make this stressful move an easy one. Will be recommending this location to everyone.

Mayra G. on

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Great service

john n. on

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i

cesar h. on

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Had to visit 3 times to get my storage closed out. The facility needs more staff.

Christopher M. on

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Excellent customer service - everyone I encountered was courteous, friendly, and professional. Check in was painless and the 1 month of free storage is helpful.

Joseph S. on

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The facility look really good. Staff was very professional , And very concentrate to all the customers needs. Very happy and pleased . thank you once again..

Maria B. on

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The associate was very nice and helpful it was late in the afternoon and we were treated very well so Thank You

paul b. on

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Good customer service, explained things well

judy K. on

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OVERALL, MOST employees & the manager exhibited very good customer svc, but way too many nails & screws left close to units & in parking lot: Dangerous 4 customers & their tires. Got 2 tire punctures.

SAMANTHA F. on

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Issue after issue; locked out after balance was paid; jammed door that took 2 months to fix; receiving late notices after moving out of the facility. This was the worst uhaul ever

judy k. on

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Nail & screws all over the driveways. Instead of blowing them around they need to use a metal detector to pick them up so customers don't get flat tires. In my little area, i must have picked up 25

Roberta M. on

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Everybody went above and beyond to make me feel like I was valued.

Carolyn D. on

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Staff was very professional and took their time assisting each customer.

Michael C. on

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The people are Friendly, Professional and Efficient.

Esmeralda Z S. on

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Thank you all for a great job.

ernestein w. on

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Thank you! Went very well!

ernestine b. on

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Good

Leticia R. on

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I would highly recommend this location...

Ernesto V B. on

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Superb, professional and helpful staff !!! Thanks Patrick for taking care of us and making our move less stressful!! EVB

ernestein w. on

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Please!

Michael E. on

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Great and easy checkin.

Ernesto V B. on

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Professionals doing a superb job in all areas!

laura b. on

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staff were very helpful.

Marina C. on

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tonia c. on

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Sandie took good care of me in making sure my truck and storage was available. The only thing is that it was giving to someone else, but they took care of the mix up. Great job to everyone.

AUROA L. on

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Helpful and friendly staff!

JONI H. on

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Close to where I live

Amanda A. on

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Great storage service

AUROA L. on

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The staff was exceptionally friendly and helpful.

Kendra E. on

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Customer Service Exceptional!!!!

RUSS B. on

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I had items stolen from my unit and still can't figure out how. I was ignored and lied to. I was told it was impossible. NO cameras we're checked nothing was done about it. Why did I bother paying ins

Cynthia B. on

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Staff was friendly and helpfui. The return of equipment was quick and painless. The free month of storage was a lifesaver.

Juan R. on

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Manager its very helpfuel

Stephanie S. on

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Excellent customer service

JAUN R. on

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Manager did excellent job making sure u-boxes arrive at his location in order meet my pickup time.

brenda w. on

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NA

Mariannie C. on

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Ben the manager kept saying he would fix the bent and barely usable door for the entire year we were there. Never happened. Rude employees in the office, large beetles and tat feces found over boxes

Donnie C. on

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They went above and beyond.

TONY F. on

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Keep up the good work and great attitudes!

HEATHER G. on

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I would not recommend this facility to anyone. It had rats which damaged my belongings. My storage unit was entered by employees/contractors without my knowledge. Items were stolen. Police contacted.