Customer Reviews for U-Haul Moving & Storage of Naco - Perrin

6233 reviews

12534 Nacogdoches Rd   San Antonio, TX 78217
(N Of Thousand Oaks Dr)

(210) 657-0091

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(210) 657-0091

12534 Nacogdoches Rd
San Antonio, TX 78217
(N Of Thousand Oaks Dr)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Megan D. 
Rating:
5.0

Callahan was great. Made sure things were correct with my trailer reservation & got paperwork knocked out then went outside hooked up trailer verified all lights & connections worked probably & sent me on my way. Fast & efficient.

Robert M. 
Rating:
5.0

Customer did not leave a comment.

JACK P. 
Rating:
1.0

I was told not to gas the vehicle because it was less than 20 mile trip and they charge me $21 for gas refill

CHAD H. 
Rating:
4.0

Customer did not leave a comment.

CALVINEDWARD T. 
Rating:
5.0

Customer did not leave a comment.

FRANCISCO R. 
Rating:
5.0

Keep up the good work

JAMES C. 
Rating:
5.0

Customer did not leave a comment.

THOMAS W. 
Rating:
4.0

Your service rep was extremely helpful and professional. Thanks...

RALEIGH N. 
Rating:
3.0

First, U-Haul changed our location to pick up our vehicle. When we arrived to pick up the Uhaul truck, the two dozen moving blankets were not available at that location. They never told me that they weren't available. So the Nacogdoches location made me go to a different location on Austin highway to pick up the moving blankets. When I got to Austin highway location there were also trucks there so I could've picked up the truck and the blanket at that location but instead I had to go to two locations after my original location was changed. It was all inconvenient and I booked my reservation well in advance.

HOPE H. 
Rating:
5.0

Customer did not leave a comment.

Leah J. 
Rating:
3.0

Did not offer any advice/suggestions for loading a car onto the carrier (expected the customer to have no problems with reading and understanding the written instructions issued with the rental contract?) When customer asked questions, they were very helpful in providing answers.

DALE T. 
Rating:
5.0

Customer did not leave a comment.

DESIREE R. 
Rating:
1.0

Stop renting out trucks with 94,000+ miles that have air conditioning units that cut out every 10 minutes and air conditioning vents that fall out while driving - It's summer in Texas with temperatures in the 90s and a heat index close to 100 degrees Fahrenheit. Also, hire ethical and competent employees that give a discount for U-Haul's incompetence, rather than punishing the customer for complaining by noting on the account that no discount will be given and then refusing to give the customer a copy of the notation. It's laughable that U-Haul is even asking for my comments - once a company like U-Haul reaches oligopoly status, it doesn't have to give discounts for its incompetence, nor does it have to pay better wages to get ethical and competent employees because most of U-Haul's competition is gone and customers have few, if any, viable alternatives.

TAMMY D. 
Rating:
5.0

Not the location we chose in New Braunfels when renting the trailer at The Worm. So how can I rate it?

JAMES H. 
Rating:
4.0

Quick drop off at this location. I did want to note that this was the third stop I had made as the other UHaul locations either didn't take trailer returns or didn't have enough space. All clerks were very helpful and happy.

ALAN M. 
Rating:
5.0

Nothing! Manager was prompt, courteous and helpful.

David S. 
Rating:
1.0

Overcharged me then double billed me and the general manager will not respond to me emails.

GALEN B. 
Rating:
4.0

Customer did not leave a comment.

EDWARD R. 
Rating:
5.0

You need to ensure the trailers are road worthy. Two of the tires on this trailer were so worn that they didn't have any tread. You can verify this with your road service staff. (Trish) I sent them pictures when one of them blew out.

Rene S. 
Rating:
5.0

Surprise went in and out quickly Really recommend this location

RUBEN S. 
Rating:
3.0

My unit was #3009, when I got it it hadn’t rained and moved out n. Couple of days later I returned to unit and it had rained and there was mud and water at the entrance door of unit. It was messy trying to step over the mud and water and I also slipped on the mud. I noticed that the gutter above unit door had been damaged and water was coming thru the damaged parts. This was in April when Irented the unit. I expressed my concerns with the front office numerous times and was told it was going to get fixed and mud swept away but it never was swept or gutter repaired. I had the unit fir almost 3 months and had to put up with the mud and water during the rainy days which you know have been plenty of rainy days.

ARNOLD S.  |  Overall Experience 
Rating:
3.0

We arrived ready to pick up the equipment at 7 am when they opened and the employee wasn't even there. She showed up at 7:15 and didn't even apologize for being late. The trailer had a tail light out so the entire trip we didn't have a right blinker or a tail light when we used the brakes.

Rebecca S. 
Rating:
3.0

Having an individual who can readily assist would be amazing. Being transferred time and again and being placed on hold is terrible. It took me several tines

Maria O. 
Rating:
2.0

I confirmed a 10 X 30 storage rental with them in person confirmation #740068-109488 it was a free rental for renting the 26 ft truck i was willing to pay for it if need be but as fate would have it i drove from San Antonio with a 26ft truck stuffed and had no whare to put it as i planed to put it in storage in wichita falls texas at the u haul center ion Kell Blvd needless to say they didnt have one available so i was left with having to put it in 3 friends garages all over town.

john D. 
Rating:
1.0

This location denied my husband (a black man) a 20' U-haul as a walk-in. Gave him an “800” phone number to call (to find a location that had a 20'-because apparently they had none), and 10 minutes later we were told we could get the requested U-haul (mind you, there were four on site) at the same location. Now, I walk in, (a white woman) and instantly get the same requested U-haul. Why wasn't he allowed the same customer service as I was? It doesn't say anywhere in your advertising that you have to call ahead. This isn't my first time utilizing U-haul (and have never had to call ahead). I'm curious to know why my husband was denied a truck and I wasn't.

CASEY M. 
Rating:
5.0

Customer did not leave a comment.

Nancy V. 
Rating:
5.0

Customer did not leave a comment.

Jackie R.  |  Overall Experience 
Rating:
5.0

Nothing everything was great im glad I went there!

EDWARD C. 
Rating:
3.0

No, dirty with sand and dirt and smelled funky!! $19.99 turned into $91.00 real quick just to pick up a table and chairs, 20 minutes away. NEVER USE UHAUL AGAIN!!!

Christopher H. 
Rating:
5.0

A bit more customer friendly service from reps - since people are mostly already really stressed due to their moving & storage situations.

JOE R. 
Rating:
5.0

Clean inside truck had dry mud!

Zelma L. 
Rating:
4.0

Customer did not leave a comment.

Micheal T. 
Rating:
1.0

Truck was dirty and the bitch at the front seemed like she hated her job and life how sad….

william S. 
Rating:
2.0

Great online self serve service! Makes it super convenient to rent a uhaul. The only thing with this specific location is they don't have a location to pick up or drop off the keys with out going inside. I had to go inside to pick up my key. 1. The building had a horrible smell to it… just foul. 2. The people there were completely rude and didn't even have a full conversation with me they just asked me my name and put the key on the counter and mumbled something under their breath. So they could quickly return to surfing the web. 3. The rental truck was clean on the outside (i'm only assuming because it was raining), the inside of the truck was filthy you could tell it was not and had not been wiped down in god knows how long. Unfortunately im not to happy with this location and definitely won't be returning. What happened to this company? Seems like it's going to shit with the rest of the world.

Roy G. 
Rating:
4.0

Customer did not leave a comment.

Zelma L. 
Rating:
2.0

I ordered a dolly and utilitie dolly online. The location had no dollys at all. How are you supposed to move without one? Uhaul proved to be very unreliable. I'll try a different company on my next move.

KENNETH P. 
Rating:
1.0

The reason I picked 2 stars is because I was duped into this facility. I rented a UHaul to move across the country. With the rental, 30 free days came with it. I reserved a 7x20 for $129 a month after the first 30 days. I showed up and there were none this size available in a 30 mile radius. I was given a 10x10 for $134 a month. I ended up just going to a different company to store my stuff cause UHaul did the old “bate and switch” and the facility didn’t meet my needs at all. I don’t blame the workers at the site, this was not their fault. It should have been taken care of by the person who set it all up for me.

michael a.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

JAMES W. 
Rating:
4.0

Unlike other facilities, the entry door is narrow and not a garage type door. It made access more difficult.

JAMES W.  |  First Impressions 
Rating:
3.0

Clean the Trucks. The truck I was given had not been swept out. Bad cigarette ash in the doors, smelt of cigarettes. Found empty and open liquor bottles under the drivers seat.

Chase F. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN C. 
Rating:
5.0

Customer did not leave a comment.

Carolina A. 
Rating:
5.0

Great and fast service

Carlos G. 
Rating:
1.0

Customer did not leave a comment.

Brian R.  |  Overall Experience 
Rating:
1.0

Bad customer service ..never answer phones ..I was on hold for 1 hour just the other day ..!!! And it was at 8am !

roberto c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Don S. 
Rating:
5.0

None. Great customer service.

PHILLIP C. 
Rating:
5.0

Customer did not leave a comment.

CARLA C. 
Rating:
4.0

Quick Service

Herb G. 
Rating:
5.0

Management needs to smile more.

GERARDO R. 
Rating:
4.0

Customer did not leave a comment.

Peter R. 
Rating:
1.0

My box was scheduled for 19th of June ..wasted my whole day waiting. I called multiple times and it was confirm that it's being delivered, but right before 7 pm I was told it never was pickup to be delivered to my house. Finally it was delivered the next day. I scheduled it to be pick up the following day June 21….no one came to pick it up. Call Tuesday Wednesday…they said it will be pick up on 29th of June. Very inconvenient to us keeping it here while we just moved into our house where we need the space for other deliveries to come. Reps at uhaul over the phone either don't know what they doing or just lying to customers so that the call can end. Did not like the experience so most likely won't use it again or recommend it to people I know.

Phuoc D. 
Rating:
5.0

Customer did not leave a comment.

JAMES R. 
Rating:
1.0

The woman (she had no name tag) was curt to the point of rudeness during multiple conversations and told me she didn't have time to help me get my car on the trailer and dismissed me. No one helped, everyone ignored me as I figured out how to do it myself so I didn't have to wait over an hour for some assistance.

Halcyon N. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth D. 
Rating:
4.0

Customer did not leave a comment.

JESUS F. 
Rating:
2.0

The pads were filled with visible dirt. The van hadn't even been swept out. It was filthy, too. Remote didn't work and it needs an oil change according to the dashboard display. But what ticked me off the most was the pickup location change less than an hour before pickup. Didn't find that out until I arrived at the location where I had actually reserved the van and where I was turned away.

REED MARTIN B. 
Rating:
1.0

The management failed to let me know that my unit was broken into. The video surveillance was inconveniently “not working” at that time. Their customer service skills are nonexistent and they kept increasing their rates and not fixing anything. I wouldn’t recommend this company to anyone.

Michael S.  |  Overall Experience 
Rating:
1.0

Location that we stored our containers was useless. NO communication it was a guessing game to when our property would show up. Ended up loosing two of the three people that were going to help for the day. I'm sure you'll do nothing about this but I will share this situation with everyone I know. The only professional person was BJ the lady who delivered the containers.

Richard M. 
Rating:
5.0

Customer did not leave a comment.

maria G. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY S. 
Rating:
5.0

Some one returned the trailer that I used, dirty. Luckly I was hauling sand so when I was finished I washed the trailer out before I returned it. When I worked for U-Haul it was a lot different more so at a courp office.

THOMAS C. 
Rating:
5.0

Tyler Caron was helpful and efficient at the check.

sherri L. 
Rating:
3.0

Short staffed only had one person when I returned the RV. The guy did a excellent job considering the circumstances

JOEL F. 
Rating:
5.0

Customer did not leave a comment.

Daryan C. 
Rating:
5.0

Unbelievable customer service

CALVIN H. 
Rating:
5.0

Customer did not leave a comment.

Crystal S. 
Rating:
5.0

Customer did not leave a comment.

David V. 
Rating:
5.0

Fast and prompt and friendly.

MICHAEL S. 
Rating:
5.0

Customer did not leave a comment.

JOIE C. 
Rating:
5.0

Customer did not leave a comment.

timothy B. 
Rating:
5.0

Customer did not leave a comment.

Brian D. 
Rating:
5.0

Customer did not leave a comment.

Paul C. 
Rating:
4.0

Customer did not leave a comment.

ALEXANDER L. 
Rating:
4.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Great company with good people made my move simple and easy.

ANTHONY C.  |  Overall Experience 
Rating:
5.0

Much better experience than the Vance Jackson location.

William T. 
Rating:
2.0

Customer did not leave a comment.

Ricardo M. 
Rating:
5.0

Customer did not leave a comment.

Kenneth W. 
Rating:
1.0

I showed up at the location to pick up my U-Haul. There was a lock box but I had no code. Waited on hold with customer service for 40 minutes. Was told the location did not receive my U-Haul so I needed to switch locations. Drive another 40 minutes to a new location. I missed my arrival deadline in Dallas due to all of the delays. U-Haul should call proactively if they need you to switch locations rather than wait for you to show up and call when you can't figure it out. Would not recommend U-Haul to my friends who are planning on moving cross country soon.

JESSE H. 
Rating:
1.0

We reserved a truck from a different location just to be told they didn't have a truck for us. What is the point of reserving a truck if you are not going to have the truck. I understand there are circumstances that are out of your control however the truck was over 15 miles away from the location we reserved it from. Seems like customer service would have been to take a truck to that location for us (which I asked for) but that didn't happen. BUT then to charge us for the 30+ miles is a shame. If we had not already scheduled movers we would have looked for a company that would have been more honorable. U-Haul took 10.00 off the rental fee of the truck, the extra mileage was a bigger charge! We get to the other location just to be told that the truck was brought back empty. We had to stop at the closest gas station. Just wondering how happy you would have been if you received this kind of service. I can't help but think it is U-Haul attempt to find a way to get more money out of customers because most people have planned for the movehence the word “reserve”.

CYNTHIA G. 
Rating:
4.0

Customer did not leave a comment.

Enrique G. 
Rating:
5.0

Customer did not leave a comment.

CODY C. 
Rating:
4.0

I would like for the telephones at the individual locations be answered in a timely manner. I'm always on hold for 45+ minutes. I usually have to drive to the locations to have questions answered.

Dennis T. 
Rating:
5.0

Customer did not leave a comment.

ASHANTI M. 
Rating:
5.0

Staff could smile more and be more welcoming to customers.

GERARDO R. 
Rating:
5.0

Customer did not leave a comment.

Shawn F. 
Rating:
1.0

Gas tank was not filled up. I brought it back filled up, took a picture and have never heard back from them. Very Disappointed!!!

Yolanda J. 
Rating:
4.0

Better customer service. Was place on hold so many times when I called for help. Kept getting transferred. Fuel Guage not accurate. Had to refuel so many times.

Rolando R. 
Rating:
1.0

Staff is uninterested in assisting. They rented a truck to us that had no left signal or tail light and the assistant manager just said oh yea gotcha. Normally we check those things. Call the 800 for your refund. I wasnt looking for a refund. Looking to tell someone about it so you dont rent it out again. Always use uhaul but this time it was bad from rental to return

LAURA M. 
Rating:
5.0

I have used U-Haul storage units a lot and never have had problems that is why I always use them when I need too would recommend to my family and friends. Thank you.

Maria B.  |  Overall Experience 
Rating:
5.0

Very helpful staff. I also like the app to review vehicle before leaving

ROBERT J. 
Rating:
5.0

Customer did not leave a comment.

EDUARDO S. 
Rating:
1.0

Too much to type. Horrible experience.

BRANDY N. 
Rating:
5.0

Staff was very friendly and professional. Return of vehicle went without any problem.

Andrew V. 
Rating:
3.0

I reserved a trailer a month in advance for you to tell me the day of you don't have it. I had to make multiple trips to dallas and back because of your lack of organization. To top it off I had to call 6 times to get my reservation updated bevauae each time I called nothing saved. Overall I'd spend the money to use Penske or budget.

BRITTNI H. 
Rating:
5.0

Customer did not leave a comment.

Antonio G. 
Rating:
5.0

The right hand turn signal lamp was out,

LEWIS RANDAL F. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS S. 
Rating:
1.0

No one picks up the phone. The movers you have on your website are very unprofessional. You don't take accountability for them and you guys also don't answer the phones!!!!

Christina M K. 
Rating:
3.0

Customer did not leave a comment.

TROY MICHAEL E. 
Rating:
1.0

The vehicle was dirty and damaged. I took and submitted pictures, but the location refuses to answer the phone and hangs up on me automatically when I call. They charge for damage that is already on the vehicle. Don't use this location. Don't use Uhaul.

Jonathan H. 
Rating:
1.0

The inside of the truck and the bed were dirty, broken glass, empty plastic bottle and trash on the floor. I returned the gas tank at the exact spot as when I drove off. I was charged $52.00 for three gallons of gas on top off my rental charge. The same guy who signed me out was the same guy I spoke to challenging the charges. Long story short he said it was my responsibility to tell him before I drove off that the tank was not exactly at a 1/4 of a tank. This was an attack on my integrity and the morals by which I live my life. I will never rent anything from U-haul nor will I suggest U-haul to anyone I know.

BONIFACIO R. 
Rating:
4.0

For starters, I have a huge problem with the reservation process. No one called me to schedule the pick up time and location, so I called in my “preferred pick up location” at 2390 Austin Hwy, San Antonio TX at about 11:30am. They said the 6x12 trailer had been double booked, but that they would give me the trailer bc I had the first reservation. I scheduled a time of 2pm and asked if I needed to go earlier. They assured me the trailer would be available when I got there. However, when I arrived at the Austin Hwy location, they told me they did not have a trailer for me and your employee Jose could not have been any less concerned. When I tried to discuss the phone conversation I had with his store not three hours earlier confirming my reservation, he refused to listen and told me he did not care. Complete incompetence and/or lack of concern for your customers from the Austin Hwy location crew! He even told me to go to Penske down the road. As for the Nacogdoches location where i ultimately picked up this trailer... This location was clean enough. The two guys I spoke to were cordial and helpful, but the trailer itself was in rough shape. There was a tie down inside the trailer (front lower left) that had been pulled out which they were unable to replace. If they had a simple torx wrench and a replacement tie down, we could have resolved it in about 3 minutes. The inability to use that tie down made it very difficult to secure my cargo! Additionally, there was a bolt missing from the first bar on the front of the trailer which made that less than secure. And the floor of the trailer was not completely secure and moved up and down under my feet. Overall, a very disappointing experience, and sadly in-line with my average experience with UHAUL.

MICHAEL K. 
Rating:
5.0

Customer did not leave a comment.

Mitchell R. 
Rating:
5.0

I asked if I can return the trailer after hours and they said ok, however I was charged for an extra day.

POVILAS T. 
Rating:
2.0

The truck was awful, after driving it down the street the front left wheel was.damaged and I could not drive faster than 40 mph. I took the truck back, and told the young lady about the problem. Her answer was that was the only 17 ft. available sorry, what did I want to do, I needed it for 15.5 ft material so I was stuck. She said all the equipment is totally checked every time it's returned. Guess she just tried to appease me. I have always used your service atleast 6 times this year check and never have I felt uncomfortable or scared to drive. Can't give you a passing score, but a little frightened about the next customer and their safety. Not good.

GERALD R. 
Rating:
5.0

Devonte was great! Pickup and drop off a breeze, thank you for making my day so easy!

Jonathan B. 
Rating:
1.0

I've rented trucks and trailers before, and I will continue to, but I will not store anything in the future. The staff was helpful when we moved stuff in, but at the end, they were not helpful at all, and were extremely shady with the closeout process. We were trying to get out by March 14th, but did not get it done in time, so my stepson paid for another month on March15th. The staff at the location was in such a hurry to get us out, that they closed the account and deleted the information just after my stepson made the payment for March 15th to April 14th. I could access my U-Haul account online, but the storage unit history was gone. Fortunately, I keep copies of my online receipts and corrected the staff when they stated that we were only paid through March 14th. Once I pointed out their error, they said we had until April 14th to get the lock off and turn in the access card. I guess they forgot that, and since we had been deleted from the system, they messed up. I found out later that my stepson took off from work to go over and close out the storage unit well before April 14th, but when he got there, the card had been deactivated, and his lock had been cut off of the unit. I have no idea when they did that. I guess getting our rent money, plus possibly getting a partial month from a new customer during the same month for the same unit is a good way to make money, but it is a horrible way to treat your customers, it's shady, and it's wrong. My stepson had paid for the last month, and he didn't tell me until now because he didn't want to make an issue of the situation, but I'm taking the time during this review to make the statement. Hopefully your company will use this opportunity to teach your staff how NOT to end a storage experience.

Robert P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

mary s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stephanie S.  |  Overall Experience 
Rating:
1.0

Twice was locked out of my unit even after paying and final straw was when went to get stuff out and put things in and couldn't even get in the gate

Racey P.  |  Overall Experience 
Rating:
1.0

I came from California and didn't know the area I was moving to. I asked UHaul to find me a Storage facility as close tothe town of Boerne, TX as possible. Instead they put me an hour and a half away - in San Antonio and heavy traffic. I ended up not being able to access my storage unit for a year and a half. Now that I emptied the unit and returned the truck in my new town of Fredericksburg, I find out that there was a UHaul Rep 2 miles from my house!!!! I am so angry with UHaul Headquarters! I paid a LOT more to be a LOT more inconvenienced! WHY?! Because UHaul wanted to keep my account instead of allowing me to use an affiliate location!!!!! That was WRONG! I am the President of a Relief Org and they KNEW IT and still took advantage of me! I believe I deserve some. kind of refund or consolation for all the trouble I went through! I will NEVER recommend UHaul to anyone and will never use it again! I'm so upset at what was done to me! ~ Theresa Griffith, Fredericksburg, Texas P.S. I see you want me to contact UHaul first to resolve any disputes... well I already tried that and no one would admit what happened! They re-affirmed it was the closest location! Now I know the truth!

THERESA G.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

armando R.  |  Overall Experience 
Rating:
4.0

Thank you so much for all your help and support. I will see you soon as I can get to you and be through with this ordeal

EVAN P.  |  Overall Experience 
Rating:
3.0

On the storage unit that we were given the holes on the door didn't align and I was told I had to buy a particular lock even though I already had my own UHaul heavy duty lock. When I went to the back to put my items in the unit we waited for over 30 minutes for someone to come and open the unit. Then after loading my things in when we tried to use the lock that I was forced to buy I had to use my own lock anyway because of the lock holes did not align. Then the person that sold me the lock didn't want to take it back and refund my money and she finally admitted she couldn't do a refund. I had to wait 2 hours to see the person who was able to do the refund, and she suggested that she could give me another unit. Really like I would go back take everything out get the truck again and move to another unit. I hope that it will be better when I remove my things.

joann e.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RAMONA B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Mikyong R.  |  First Impressions 
Rating:
5.0

Everyone at the Nacogdoches location was absolutely wonderful! From the rental process to purchasing moving supplies, I had an easy time with my move. Kudos to your staff!

tracy p.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marie B.  |  Overall Experience 
Rating:
5.0

Thanks for all your help in meeting my needs.

Alma M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kelly S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RYAN KEITH C.  |  Overall Experience 
Rating:
2.0

It was next to impossible to access my unit for the first 6 months the gate card they gave me never worked so i could only access my unit if the office was open and they let me in other than that it was great

Sarah T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RYAN KEITH C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA W.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

carol l.  |  Overall Experience 
Rating:
5.0

I really appreciated all the help from the EE's at this location - twice that I have been in the office - your company for some reason feels the need to do computer updates while the employees are checking people in and trying to get them set up for rentals both trucks and storage - I would hope the company would do those things at night when no one is in a hurry or panicking that there are too many people standing in line trying to social distance standing out the door in 100 degree temperatures waiting to get waited on because your company shuts the computers down - that's just nuts!!!

KRISTY S.  |  Overall Experience 
Rating:
5.0

Thank YOU ☺️

Virginia L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SERGIO P.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

KATHRYN P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Melinda M.  |  Overall Experience 
Rating:
5.0

This location was great! The staff there was very helpful and went above and beyond to take care of customer needs. With this pandemic going on I had some challenges with my storage unit and the manager of this location really helped me out. Her name was star. I’ve been a uhaul customer for over 10 years. When you have excellent service from a good company you keep coming back as I will surely continue using uhaul for many more years to come. Thank you

DEBORAH G.  |  Overall Experience 
Rating:
4.0

Over all good place for storage - a little frustrated that even though I moved out very early in the month, I was refused a credit or refund of my remaining weeks.

DezaRae G.  |  Overall Experience 
Rating:
5.0

Great

mark s.  |  First Impressions 
Rating:
5.0

In these trying times, it's nice to know that uhaul thinks of students being displaced and offering to help. The staff was considerate and asked several times if I needed help or anything else. Wonderful experience.

brett c.  |  First Impressions 
Rating:
1.0

Very rude impolite general manager Tony Gosa. Making threats and took money from my dad's bank card!! Nothing but liars and thief's

Victoria M.  |  Overall Experience 
Rating:
1.0

They were extremely rude and unprofessional. The manager seemed under the influence and the owner didn’t seem to notice/care.

Angela R.  |  Overall Experience 
Rating:
5.0

I can't remember their names because I was preoccupied with my issue but EVERYBODY there was great! They were all friendly, efficient and extremely accurate with all the info provided.

Andrey B.  |  Overall Experience 
Rating:
1.0

Worst customer service ever after they got their money!! I left my keys in your truck and the people that worked there were not very accommodating or helpful with us!! I will be letting social media

sean s.  |  First Impressions 
Rating:
4.0

Thank you for your service.

Jesus I.  |  Overall Experience 
Rating:
4.0

Problem with lighting when the time changed it was dark for a few hours they did fix it after about a month

MALISA V.  |  Overall Experience 
Rating:
5.0

Good

jose z.  |  Overall Experience 
Rating:
5.0

Great staff, very professional and really helped me greatly during my move from Alaska. Really great people

Jamie B.  |  Overall Experience 
Rating:
4.0

The only issue was the level of fuel when we picked up vehicle, we took picture with date/time stamp to show level was blow 3/4 full more like 5/8 full. We returned truck with 3/4.

Jesus I.  |  First Impressions 
Rating:
1.0

Access was denied by Mgr. Nicki, had to tailgate in to get out my belongings with a police escort. After police report was made, they (Nicki and Stephanie) proceeded to hound me to move out. So I move

Patrick P.  |  Overall Experience 
Rating:
5.0

Excellent job. Thank you

RUBEN G.  |  Overall Experience 
Rating:
5.0

Great service

Jerry M.  |  Overall Experience 
Rating:
4.0

Had a great experience

pam r.  |  Overall Experience 
Rating:
2.0

I went in for a 10x10. After signing, the employee went with me to the storage room; I saw him removing 2 locks and thought that was weird; turns out he gave me 2 5x5 and never care to explain upfront

ADRIANA G.  |  First Impressions 
Rating:
5.0

Great customer service

Antonia V.  |  First Impressions 
Rating:
5.0

Great job. i was pleasantly surprised...

Gregory C.  |  Overall Experience 
Rating:
5.0

Good customer service

JULIO V.  |  First Impressions 
Rating:
5.0

Kudos to Wesley. Kind and personable.

robert h.  |  First Impressions 
Rating:
4.0

Stephanie was extremely helpful and friendly! Great service and will return to this location.

laura h.  |  Overall Experience 
Rating:
2.0

Was very disappointed with our experience. The one clerk had great customer service but was very slow. One unit was too small, the second unit was the same size, 3rd unit had a water leake.

Yantina I.  |  First Impressions 
Rating:
5.0

This Location Sales associates were kind and courteous went over and beyond to help make this stressful move an easy one. Will be recommending this location to everyone.

Marche F.  |  Overall Experience 
Rating:
5.0

Great service

Mayra G.  |  First Impressions 
Rating:
5.0

The facility look really good. Staff was very professional , And very concentrate to all the customers needs. Very happy and pleased . thank you once again..

Joseph S.  |  First Impressions 
Rating:
5.0

The associate was very nice and helpful it was late in the afternoon and we were treated very well so Thank You

Maria B.  |  First Impressions 
Rating:
4.0

Good customer service, explained things well

paul b.  |  First Impressions 
Rating:
5.0

Staff was very professional and took their time assisting each customer.

Carolyn D.  |  First Impressions 
Rating:
5.0

The people are Friendly, Professional and Efficient.

Michael C.  |  First Impressions 
Rating:
5.0

Great and easy checkin.

Michael E.  |  First Impressions 
Rating:
5.0

staff were very helpful.

laura b.  |  First Impressions 
No reviews have been submitted for this location.

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