Customer Reviews for U-Haul Moving & Storage of Naco - Perrin

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Naco - Perrin

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STEVEN G.
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Customer service was excellent. Because I didn't get my moving pads from my rental location, I was eligible for a refund. The customer service rep couldn't do the refund on his end, but said he would submit a ticket to the rental location to prompt the refund. Customer service rep went above and beyond. Thank you!!

KENNITH W.
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Customer did not leave a comment.

VICTORMANUEL R.
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Customer did not leave a comment.

MARY H.
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we got an old trailer but it worked very well for us

Shana P.
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Customer did not leave a comment.

Cathy C.
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Customer did not leave a comment.

ANTON D.
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Friendly and efficient return of my trailer. In and out in <2 minutes.

James W.
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The tie offs in the front of the trailer were broken off and missing. This caused me to change my strategy for securing my load of lumber some. Pickup and drop off procedure was flawless, especially when the reservation was checked in.

ROLAND SEBASTIAN C.
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Customer did not leave a comment.

Randy B.
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Customer did not leave a comment.

VICTOR YANEZ T.
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No need for improvement.

Wenceslao C.
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They gave me the wrong truck and I had to go back into the store and wait in line again. New contract with correct miles and gas information update.

EUGENIO E.
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Great customer service!!!

PATRICK C.
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Customer did not leave a comment.

COLTON C.
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there was only one person at check in and out w long wait times

Marie B. | Overall Experience |
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Customer did not leave a comment.

Michelle M.
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Forgot dolly

AARON B.
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Customer did not leave a comment.

CELISSE C.
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We are very disappointed in the service provided at this location. I called to confirm the drop-off time for my rental and was told I still had until noon the following day. The next morning after we dropped it off, we were charged an additional day. The woman we dealt with was very rude, condescending, and very unhelpful. She provided us with no options and was just trying to get us out of the door. Reconsider this location if you need a rental because they clearly are unhappy with their jobs.

ROBERT S.
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We had previously reserved a truck at AAA Sentry Storage 6303 Krempen Dr. San Antonio TX 78233. We told them that we would be returning at 4:30 to pick up the truck. She told us they closed at 5:30. When we returned the open sign was on but the door was locked. we called the phone number and left a message. We did not receive a response. They in my opinion live up to the reputation that U-Haul has built.

Alma M. | Overall Experience |
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Thanks for all your help in meeting my needs.

Jerome M.
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I was under the fact that I was set up all the way through from California to Texas and then too my house I paid almost $7,000 plus due to the delay of my house being ready I paid additional storage fees this is understandable but it took me calling 3 places for them to find my pods and setup delivery and also the movers to help they were I was originally told the pods could be delivered by flat bed in two trips but instead they put them on individual trailers so it took 4 trips one day and 3 trips the second day they were not ready causing delays and a harder longer day for my husband and I not to mention the moving team. I understood Uhaul was making the delivery and I was hiring the movers to come here and unload I have used Uhaul many times over the years never had so many issues as this. I had called to find out what was going on and was told I would get a call back from Olivia and have not received any call back.The moving team was late the first morning But it was raining buckets at that time but they busted butt unloading and putting I tens as directed and with trips back and forth with traffic delay's they were friendly and professional even with Uhaul trying to put the blame on them The other delay was the screwed the pods closed but did not unscrew them or let us or the movers know about it our electric drills were inside the screwed tight pod and the movers were unaware thy would need anything like that more delays and trying to remove by hand what had been done with a power tool was a waste of productive time Un happy customers probably will not be using Uhaul again

neal W.
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Customer did not leave a comment.

Savannah D.
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Customer did not leave a comment.

DAHLIA GUERRERO C.
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Process was fast. Employees were informative and helpful. I'd definitely go to this location again!

Chris B.
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Customer did not leave a comment.

bruno M.
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Great customer service! Very courteous and professional! I will rent from there again!

KAREN A.
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Customer did not leave a comment.

MICHAEL N.
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Although the employees were super helpful and professional, I was not happy that the financial system was down and they had to jump hurdles to make my rental possible. Additionally, the equipment ID on my original contract was not what I ended up using due to misplacement. The replacement equipment's right tail light became inop during the trip and created some concern.

Colin S.
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Customer did not leave a comment.

DAVID V.
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The gentleman that helped me the day before pickup was great, he took the time to explain which ball mount would be best and flipped the ball for me as well.

JOHNNY LEE W.
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Customer did not leave a comment.

Margaret W.
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Customer did not leave a comment.

ADRIENNE K.
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Customer did not leave a comment.

Michael K.
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Nothing. Simple turn in process.

LUIS C.
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Vehicles should be clean in and out. Should be clear about the final cost of the rental. More employees on site. Short of staff.

Justin S.
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Customer did not leave a comment.

Pamela G.
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Customer did not leave a comment.

RANDALL S.
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Customer did not leave a comment.

William T.
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Trailer amber marker light on the right side was actively shorting to ground cause the wiring to smoke and caused my light error message on my truck. Pointed out issue to crew but was told that he didn't have time to repair a simple replacement at the moment but being limited on time no other trailer on hand I took it as is. Won't be using this location nor will advise my family or friends to rent from there. Poor service and pride. I have pictures of trailer on day of pick up and even my 4 year old girl pointed out issues.

Yvette B.
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Customer did not leave a comment.

Kammie T.
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I was supposed to drop my trailer and truck at another location, but when I got there to drop off the trailer, they told me their lot was full and directed me to this location, approximately 6 miles further away. It was a very big inconvenience for me and as a result I was late meeting the movers at my home with the truck. When I spoke to the representative at this location about a possible discount for my inconvenience or the extra gas I had to use, he said he didn't give discounts. And that was the end of it. I was very disappointed.

Randy B.
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Customer did not leave a comment.

Joshua C.
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ELINOR F.
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Keith B.
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The drop off location was great and everyone was friendly and helpful.

DAVID L.
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Inside of truck hadn't been swept. Deep scratch on truck that wasn't noted, and I had to argue for a damage decal. Nick, the store manager, didn't give us the Safemove Plus and Safetrip that we reserved, and said that we had them or would have them when we came for the trailer the next day, even though I argued that they weren't on the contract and weren't related to the trailer. After I confirmed this with U-Haul central, the rep said I couldn't get them since >30 minutes had elapsed since the rental. I'm submitting a detailed complaint to service@uhaul.com. Josh and Daniel were great when I got the trailer the next day, but couldn't give me the truck insurance that I'd reserved and argued for the previous day due to U-Haul's policy. I just want to note here, that after only 40 miles, I found one of the auto-carrier tire straps was completely off the tire. No problem after that. I reported this at return location.

Charles P.
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New management! Very efficient and helpful. The only strange thing was from the national company, which said that the part of the state we were moving to needed extra trailers; so I filled one for free. Turns out that they didn't need any here at all! Nice extra gift.

Suzanne L.
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The cargo area was dirty and I had to clean it before I could load. There was very little gas and I had to go straight to the gas station before loading.

Forrest G.
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Customer did not leave a comment.

Suzanne L.
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Customer did not leave a comment.

ALANNA M.
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Customer service suck. I rented a van and told them I was an employee from another center. So, when they check me out they should have given me the employee discount. When I check in the truck they told me I should have ask for the discount. Plus my son was going to pay it with credit card they told us they couldn't because his name wasn't on the contract. Now I had to skip one of my bill.

Neal W.
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Customer did not leave a comment.

JOSEPH G.
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Olivia Ramirez, on Nacodoghes rd, great customer sevice, very patient , wish they were more people like her working there, thank you very much!!

JUDITH E.
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There was an issue with my order of a hitch installment, but the staff were extremely accommodating, went above and beyond and provided additional services. I am truly grateful of their superb customer service!

ANTHONY E.
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Customer did not leave a comment.

Jeffrey P.
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Customer did not leave a comment.

THOMAS J.
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Folks were friendly and courteous, the equipment I received was beat up and old. The lift gate was extremely difficult to open and even harder to close.

CHRISTINE P.
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Great staff

LEE F.
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Customer did not leave a comment.

SCOTT C T.
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Truck was reserved. It was ready. Although it had 100k miles on it it worked well. Check out and return went pretty smooth. Not a huge fan of U haul because of past experiences but this went very well.

Sandra G.
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Customer did not leave a comment.

Stuart L.
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Customer did not leave a comment.

NANCY B.
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Excellent and friendly service.

Jesseray C.
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Nothing, Nick was absolutely amazing. He was understanding and emphatic. I will definitely be using this location again!

Patrick M.
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Customer did not leave a comment.

Conrado M.
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Customer did not leave a comment.

JAMES P.
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Customer did not leave a comment.

DELYLIA A.
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Jean Paul G.
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Customer did not leave a comment.

Kyuseok H.
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Customer did not leave a comment.

ANNETTE M.
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The quick tutorial the staff gave me outside was very helpful in towing a car for the first time we had no problems no issues and it was quick thanks Uhaul I will definitely be a returning customer especially to this site. ~Annette Mendez

Roland E.
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Customer did not leave a comment.

Luis A.
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Customer did not leave a comment.

Jose O.
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Customer did not leave a comment.

Chaniquah C.
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Customer did not leave a comment.

Kelly S. | First Impressions |
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Customer did not leave a comment.

MICHAEL G.
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Friendly and effective

MATTHEW B.
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Customer did not leave a comment.

DENNIS D.
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Wish I would have remembered his name but the person helping me today (possibly one of the managers) was polite extremely helpful and would be another reason for me to keep coming back for repeat business. .... Well done

RYAN KEITH C. | Overall Experience |
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Customer did not leave a comment.

Sarah T. | Overall Experience |
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It was next to impossible to access my unit for the first 6 months the gate card they gave me never worked so i could only access my unit if the office was open and they let me in other than that it was great

SANTIAGO L G.
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Customer did not leave a comment.

Diane T.
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Customer did not leave a comment.

Christopher T.
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Excellent service. We went to a different uhaul location and walked out because of the rudeness of the gentleman! The location we rented from will forever have our business!

Jennifer M.
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Everything went so smoothly, and every detail was explained. This was my first time renting from Uhaul and I'm very glad I did!

San Jaunita L.
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the lady who seem like she disliked her job was unfriendly, did not smile or welcome customers. was just ugly and rude. was no help to me.

Adrian A.
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Customer did not leave a comment.

israel E.
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The staff including the store manager nick was very unhelpful very poor customer service they lock their door 10 min prior to closing time so no more customers go in. I also had an issue and have not got a call back about my concern it's been over a week very poor customer service

ODIS BRUCE JR D.
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Customer did not leave a comment.

ALEJANDRO N.
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You guys marked off the incorrect fuel level and are charging me for fuel the truck didn't have in the first place when given to me! I only used 50 miles and you claim I used 7/8 of a tank on 50 miles?! How is that possible?!

GREGORY H.
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I had bought a couple stacks of boxes as well as rented dollies and pads. I had to carry and load those items into the truck myself. It would have been nice if Uhaul staff would have loaded those items into the truck for me. It would have been helpful.

LAMAE P.
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Customer did not leave a comment.

Paulina G.
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This is our fav location

SHAWN S.
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Customer did not leave a comment.

Lysette R.
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I used the mobile rental service and it was super easy to use.

Aaron C.
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Customer did not leave a comment.

Danny P.
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Customer did not leave a comment.

bridget J.
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Customer did not leave a comment.

KATHY W.
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Customer did not leave a comment.

Sergio C.
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Hector Zane H.
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james L.
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Very friendly and professional

Liza R.
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Customer did not leave a comment.

Craig A.
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The staff is Amazing! Keep up the Great Work!

RYAN KEITH C. | First Impressions |
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Customer did not leave a comment.

CYNTHIA W. | First Impressions |
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Customer did not leave a comment.

carol l. | Overall Experience |
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Customer did not leave a comment.

KRISTY S. | Overall Experience |
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I really appreciated all the help from the EE's at this location - twice that I have been in the office - your company for some reason feels the need to do computer updates while the employees are checking people in and trying to get them set up for rentals both trucks and storage - I would hope the company would do those things at night when no one is in a hurry or panicking that there are too many people standing in line trying to social distance standing out the door in 100 degree temperatures waiting to get waited on because your company shuts the computers down - that's just nuts!!!

Virginia L. | Overall Experience |
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Thank YOU ☺️

SERGIO P. | Overall Experience |
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Customer did not leave a comment.

KATHRYN P. | First Impressions |
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Customer did not leave a comment.

John H. | First Impressions |
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Customer did not leave a comment.

Melinda M. | Overall Experience |
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Customer did not leave a comment.

DEBORAH G. | Overall Experience |
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This location was great! The staff there was very helpful and went above and beyond to take care of customer needs. With this pandemic going on I had some challenges with my storage unit and the manager of this location really helped me out. Her name was star. I’ve been a uhaul customer for over 10 years. When you have excellent service from a good company you keep coming back as I will surely continue using uhaul for many more years to come. Thank you

DezaRae G. | Overall Experience |
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Over all good place for storage - a little frustrated that even though I moved out very early in the month, I was refused a credit or refund of my remaining weeks.

mark s. | First Impressions |
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Great

brett c. | First Impressions |
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In these trying times, it's nice to know that uhaul thinks of students being displaced and offering to help. The staff was considerate and asked several times if I needed help or anything else. Wonderful experience.

Victoria M. | Overall Experience |
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Very rude impolite general manager Tony Gosa. Making threats and took money from my dad's bank card!! Nothing but liars and thief's

Angela R. | Overall Experience |
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They were extremely rude and unprofessional. The manager seemed under the influence and the owner didn’t seem to notice/care.

Andrey B. | Overall Experience |
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I can't remember their names because I was preoccupied with my issue but EVERYBODY there was great! They were all friendly, efficient and extremely accurate with all the info provided.

sean s. | First Impressions |
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Worst customer service ever after they got their money!! I left my keys in your truck and the people that worked there were not very accommodating or helpful with us!! I will be letting social media

Jesus I. | Overall Experience |
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Thank you for your service.

MALISA V. | Overall Experience |
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Problem with lighting when the time changed it was dark for a few hours they did fix it after about a month

jose z. | Overall Experience |
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Good

Jamie B. | Overall Experience |
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Great staff, very professional and really helped me greatly during my move from Alaska. Really great people

Jesus I. | First Impressions |
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The only issue was the level of fuel when we picked up vehicle, we took picture with date/time stamp to show level was blow 3/4 full more like 5/8 full. We returned truck with 3/4.

Patrick P. | Overall Experience |
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Access was denied by Mgr. Nicki, had to tailgate in to get out my belongings with a police escort. After police report was made, they (Nicki and Stephanie) proceeded to hound me to move out. So I move

RUBEN G. | Overall Experience |
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Excellent job. Thank you

Jerry M. | Overall Experience |
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Great service

pam r. | Overall Experience |
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Had a great experience

ADRIANA G. | First Impressions |
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I went in for a 10x10. After signing, the employee went with me to the storage room; I saw him removing 2 locks and thought that was weird; turns out he gave me 2 5x5 and never care to explain upfront

Antonia V. | First Impressions |
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Great customer service

Gregory C. | Overall Experience |
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Great job. i was pleasantly surprised...

JULIO V. | First Impressions |
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Good customer service

robert h. | First Impressions |
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Kudos to Wesley. Kind and personable.

laura h. | Overall Experience |
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Stephanie was extremely helpful and friendly! Great service and will return to this location.

Yantina I. | First Impressions |
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Was very disappointed with our experience. The one clerk had great customer service but was very slow. One unit was too small, the second unit was the same size, 3rd unit had a water leake.

Marche F. | Overall Experience |
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This Location Sales associates were kind and courteous went over and beyond to help make this stressful move an easy one. Will be recommending this location to everyone.

Mayra G. | First Impressions |
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Great service

john n. | Overall Experience |
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i

cesar h. | Overall Experience |
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Had to visit 3 times to get my storage closed out. The facility needs more staff.

Christopher M. | First Impressions |
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Excellent customer service - everyone I encountered was courteous, friendly, and professional. Check in was painless and the 1 month of free storage is helpful.

Joseph S. | First Impressions |
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The facility look really good. Staff was very professional , And very concentrate to all the customers needs. Very happy and pleased . thank you once again..

Maria B. | First Impressions |
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The associate was very nice and helpful it was late in the afternoon and we were treated very well so Thank You

paul b. | First Impressions |
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Good customer service, explained things well

judy K. | Overall Experience |
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OVERALL, MOST employees & the manager exhibited very good customer svc, but way too many nails & screws left close to units & in parking lot: Dangerous 4 customers & their tires. Got 2 tire punctures.

SAMANTHA F. | Overall Experience |
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Issue after issue; locked out after balance was paid; jammed door that took 2 months to fix; receiving late notices after moving out of the facility. This was the worst uhaul ever

judy k. | Overall Experience |
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Nail & screws all over the driveways. Instead of blowing them around they need to use a metal detector to pick them up so customers don't get flat tires. In my little area, i must have picked up 25

Roberta M. | Overall Experience |
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Everybody went above and beyond to make me feel like I was valued.

Carolyn D. | First Impressions |
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Staff was very professional and took their time assisting each customer.

Michael C. | First Impressions |
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The people are Friendly, Professional and Efficient.

Esmeralda Z S. | Overall Experience |
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Thank you all for a great job.

ernestein w. | Overall Experience |
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Thank you! Went very well!

ernestine b. | First Impressions |
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Good

Leticia R. | Overall Experience |
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I would highly recommend this location...

Ernesto V B. | Overall Experience |
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Superb, professional and helpful staff !!! Thanks Patrick for taking care of us and making our move less stressful!! EVB

ernestein w. | Overall Experience |
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Please!

Michael E. | First Impressions |
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Great and easy checkin.

Ernesto V B. | First Impressions |
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Professionals doing a superb job in all areas!

laura b. | First Impressions |
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staff were very helpful.

Marina C. | Overall Experience |
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.

tonia c. | Overall Experience |
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Sandie took good care of me in making sure my truck and storage was available. The only thing is that it was giving to someone else, but they took care of the mix up. Great job to everyone.

AUROA L. | Overall Experience |
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Helpful and friendly staff!

JONI H. | Overall Experience |
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Close to where I live

Amanda A. | Overall Experience |
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Great storage service

AUROA L. | Reservation |
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The staff was exceptionally friendly and helpful.

Kendra E. | Overall Experience |
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Customer Service Exceptional!!!!

RUSS B. | Overall Experience |
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I had items stolen from my unit and still can't figure out how. I was ignored and lied to. I was told it was impossible. NO cameras we're checked nothing was done about it. Why did I bother paying ins

Cynthia B. | Overall Experience |
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Staff was friendly and helpfui. The return of equipment was quick and painless. The free month of storage was a lifesaver.

Juan R. | Overall Experience |
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Manager its very helpfuel

Stephanie S. | Reservation |
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Excellent customer service

JAUN R. | Overall Experience |
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Manager did excellent job making sure u-boxes arrive at his location in order meet my pickup time.

brenda w. | Overall Experience |
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NA

Mariannie C. | Overall Experience |
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Ben the manager kept saying he would fix the bent and barely usable door for the entire year we were there. Never happened. Rude employees in the office, large beetles and tat feces found over boxes

Donnie C. | Overall Experience |
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They went above and beyond.

TONY F. | Overall Experience |
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Keep up the good work and great attitudes!

HEATHER G. | Overall Experience |
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I would not recommend this facility to anyone. It had rats which damaged my belongings. My storage unit was entered by employees/contractors without my knowledge. Items were stolen. Police contacted.

No reviews have been submitted for this location.

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