Customer Reviews for U-Haul Moving & Storage of Naco - Perrin

6,487 reviews

12534 Nacogdoches Rd   San Antonio, TX 78217
(N Of Thousand Oaks Dr)

(210) 657-0091

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(210) 657-0091

12534 Nacogdoches Rd
San Antonio, TX 78217
(N Of Thousand Oaks Dr)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Deborah S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

PAULA S.  |  First Impressions 
Rating:
1.0

They stole my trailer contents

lawrence k.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

leon b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Queinna J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Whitney F.  |  First Impressions 
Rating:
1.0

The General Manager at this location is HORRIBLE. She is rude and impatient. She is demeaning to her staff and has zero customer service. She has no business interacting with the public with her horrible attitude. I'm actually shocked that UHaul would allow this behavior.

Amy R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ELSIE S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Natalie H.  |  Overall Experience 
Rating:
3.0

Everything was great except for the staff. We reserved a unit online and no one knew how to look it up and didn’t seem to care about finding out so had to wait for 20 minutes for someone else to come in in order to get the unit number and gate remote.

Chad A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

arturo p.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Bart C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Trent O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carolina r.  |  First Impressions 
Rating:
2.0

Worst experience ever

tyrone o.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

issa m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

stephen b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANITA M.  |  Overall Experience 
Rating:
5.0

Roads alil bumpy

cathy g.  |  First Impressions 
Rating:
3.0

The handle on my door was poorly mounted. Screws and nuts were not properly secured. I asked to fix it and they asked me to do it on my own. Said I don’t have tools, they said they would take care of it and never did.

Sergio P.  |  Overall Experience 
Rating:
4.0

The staff was great as I was completing my reservation right around the closing time and they still helped me out. I’m a little disappointed with my unit Because the dimensions of the door Do not match the dimensions of the unit listed online. It would’ve been useful to know that the door is only the size of a regular house door, not what you expect from a Storage facility. I do recognize that it did j say “swing door” when I was making the reservation, but it was unclear what that meant and I honestly don’t know if I want to keep my unit if it’s gonna be such a pain to fit stuff through a little door, which at best it will be slightly inconvenient and at worst I could be moving a heavy appliance trying to fit through the door and get quite angry. I would Suggest notating That the door dimensions Are significantly smaller Than unit dimensions.

Jacob W.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ROY E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Fred B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joanthan F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Charles M.  |  First Impressions 
Rating:
1.0

Worst customer service ever after they got their money!! I left my keys in your truck and the people that worked there were not very accommodating or helpful with us!! I will be letting social media

sean s.  |  First Impressions 
Rating:
4.0

Good customer service, explained things well

paul b.  |  First Impressions 
Rating:
5.0

The people are Friendly, Professional and Efficient.

Michael C.  |  First Impressions 
Rating:
5.0

Great and easy checkin.

Michael E.  |  First Impressions 
Rating:
5.0

staff were very helpful.

laura b.  |  First Impressions 
No reviews have been submitted for this location.

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