Customer Reviews for U-Haul Moving & Storage of Naco - Perrin

6,319 reviews

12534 Nacogdoches Rd   San Antonio, TX 78217
(N Of Thousand Oaks Dr)

(210) 657-0091

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(210) 657-0091

12534 Nacogdoches Rd
San Antonio, TX 78217
(N Of Thousand Oaks Dr)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

The only problem was upon arrival there was no o e around for so.e time I would say a staffing problem, but everyone has the same problem myself included

STEVEN B. 
Rating:
5.0

Customer did not leave a comment.

OSCAR R. 
Rating:
4.0

Customer did not leave a comment.

James M. 
Rating:
5.0

There was a discrepancy with the mileage but it was quickly fixed.

Allen L. 
Rating:
4.0

Customer did not leave a comment.

John N. 
Rating:
5.0

Great experience!! Nice job guys!!

Agustin G. 
Rating:
5.0

Customer did not leave a comment.

Jennifer C. 
Rating:
5.0

Customer did not leave a comment.

EMANUEL G. 
Rating:
5.0

NA

JESUS S. 
Rating:
2.0

The truck i reserved was not available when i arrived…which said guaranteed on the website. The truck which they gave me had transmission and air conditioning problems. The staff was nice but my overall experience was not worth the money i paid for… Jason

Jason T. 
Rating:
5.0

Customer did not leave a comment.

Stella P.  |  Overall Experience 
Rating:
5.0

Everything was perfect.

KRISCELDA L. 
Rating:
3.0

Honestly the only thing that upset me is that I pay close too 160 for my storage and had a couple of things of trash to away and was going to be charge per item. On a customer pin point I don’t think it’s right cause we are already paying to us your facility

CHRISTY B.  |  Overall Experience 
Rating:
5.0

When I pulled in, a guy came out to direct me to the right location before I could even get out of my truck. Once I got the trailer backed in to the right spot, he had it disconnected and I was ready to go in maybe 1-2 minutes.

ANDREW F. 
Rating:
5.0

Customer did not leave a comment.

Ronald P. 
Rating:
5.0

Customer did not leave a comment.

Fred B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Giovanna M. 
Rating:
5.0

All staff out there are excellent specially fontiana

MARK O. 
Rating:
5.0

Customer did not leave a comment.

TREMAINE A. 
Rating:
3.0

Customer did not leave a comment.

DANIEL S. 
Rating:
5.0

Customer did not leave a comment.

Joanthan F.  |  First Impressions 
Rating:
5.0

Great job ! Very helpful

Debbie F. 
Rating:
5.0

Customer did not leave a comment.

EDGAR R. 
Rating:
4.0

Customer did not leave a comment.

Jose O. 
Rating:
5.0

Customer did not leave a comment.

SCOTT L. 
Rating:
5.0

Customer did not leave a comment.

SAUL T. 
Rating:
3.0

Customer did not leave a comment.

LAJUANE T. 
Rating:
5.0

Customer did not leave a comment.

Dillon N.  |  Overall Experience 
Rating:
5.0

No idea, I had a star rated experience, Thank You.

DENNY H. 
Rating:
5.0

Customer did not leave a comment.

CRAIG L. 
Rating:
5.0

Customer did not leave a comment.

JULIO P. 
Rating:
5.0

Customer did not leave a comment.

Neil S. 
Rating:
1.0

Have staff care about the customer. Horrible experience with UHaul on San Pedro & Basse. Was sent to another location and the negative experience was compounded by the lack of empathy and interest from staff at Nacadoches location. This is now twice with in the past 6 months where I have been treated more like a nuisance than a valued customer. I hate U-Haul and will not recommend.

EFREN G. 
Rating:
5.0

Customer did not leave a comment.

Jacob T. 
Rating:
4.0

Equipment was clean, but was not well-maintained: --Transmission needed to be tuned up --Passenger side safety mirror was loose; over about 25 MPH, the pressure of the airflow would force the mirror in and against the passenger window.

Todd A. 
Rating:
5.0

Customer did not leave a comment.

David O. 
Rating:
1.0

Customer did not leave a comment.

CHRISTIAN R. 
Rating:
1.0

Was not able to rent a van or pickup due to no major credit card

JOHN G. 
Rating:
5.0

Customer did not leave a comment.

Priscilla D. 
Rating:
5.0

Customer did not leave a comment.

RONALD W. 
Rating:
3.0

Making sure the trailers are properly hooked up to the truck. I had rented a. Trailer and as I was going down the highway and hit a bump the trailer came off the hitch and almost slammed into other cars next to us. Thankfully the chains where properly hooked up and keeped the trailer from doing damage. It did break my tv and damaged my hitch

GERARDO G. 
Rating:
5.0

Thank you

HUNG T. 
Rating:
5.0

Have your maintenance crew check the trucks a lot better and someone needs to sweep out the trucks before renting them out.

RONALD W. 
Rating:
1.0

Stop asking for reviews

Justin M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Lonnie H. 
Rating:
5.0

Broken Windshield, battery died, and the door was hard to close/ broken in the back. Not a safe vehicle

BRANDY K. 
Rating:
5.0

.very quick and on the ball

DAVID B. 
Rating:
5.0

Keep doing what you are doing. The people at the front desk greeted me very quickly and helped get my trailer hooked up. It was a very good experience.

Frank R. 
Rating:
4.0

Customer did not leave a comment.

James M. 
Rating:
4.0

Customer did not leave a comment.

deserae d.  |  Overall Experience 
Rating:
4.0

cab of van was dirty

DAVID P. 
Rating:
4.0

Customer did not leave a comment.

SAMUEL B. 
Rating:
5.0

The customer service was exemplary.

RANDY H. 
Rating:
5.0

Customer did not leave a comment.

deserae d.  |  First Impressions 
Rating:
4.0

Everything was fine at the drop off location

THEODORE L. 
Rating:
4.0

The attendant was ready when I drove up -- removed the trailer and did a cursory check, then let me depart--all in a matter of minutes: excellent service!

STEPHAN K. 
Rating:
5.0

Customer did not leave a comment.

JOHNNIE Y. 
Rating:
5.0

Customer did not leave a comment.

RICKY F. 
Rating:
4.0

Customer did not leave a comment.

Joseph L. 
Rating:
3.0

I would not recommend the pick up location. I was tight on time and could not wait for another vehicle. The vehicle I received was filthy inside the cabin and smelled like pets. I had to drive 300 miles with the windows partially open because I have allergies to pet dandruff. I had to stop and take allergy medicine just so I could drive. Patrick was the manager on duty at the drop off location who could validate my statement.

William N. 
Rating:
5.0

Customer did not leave a comment.

RALPH A. 
Rating:
1.0

upon check in i was being help by a lady which was very nice an then a gentlemen took over and very bad customer service he was not friendly and when i ask a question regarding quote given online and when he told me it was a higher price i asked a questions and very short. Made me feel that i needed his service and your company not needing me as a costumer. even with me bringing the vehicle back he took the keys and told me he would email me receipt it seem that customers were bothering him. I will no longer rent from UHAUL again it seems like you employee takes your money that kicks you out. No way to run your business

ADOLFO M. 
Rating:
5.0

Customer did not leave a comment.

DAVID D. 
Rating:
5.0

Manager was excellent

Suzanne C. 
Rating:
5.0

I had never moved from city to city and Stephanie made the madness of moving very helpful. Even though I wasn't quite sure what size unit I needed she was more than helpful getting me 2 unit. In the End I only needed one and she still helped me even though I was that lost crazy customer from a different city. The Staff made me feel a whole lot better they even recommended a good place to eat and places to look for housing they definitely went above and beyond for Me and My Family. Would definitely recommend this location for Friends and Family in the Future!!!

Andrea P.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Amanda B. 
Rating:
5.0

Customer did not leave a comment.

LORA S. 
Rating:
1.0

They keep overcharging for services since they fail to close out accounts on time.

CARLOS C. 
Rating:
5.0

Customer did not leave a comment.

Donald T. 
Rating:
5.0

X

Christon E. 
Rating:
3.0

There was was considerable confusion as to where I was dropping off the trailer. The corporate location on San Pedro was distinctly not helpful and all but refused to take the trailer. My contract didn't specify a particular location. They were 0 help in locating a storage unit.

WILLIAM J. 
Rating:
3.0

I was told to go to this location because they carried cash when I got there during the evening they said they did not have any cash and I had to come back the next day.

Lori K. 
Rating:
4.0

Customer did not leave a comment.

Cindy W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Charles M.  |  First Impressions 
Rating:
2.0

Front office was unfriendly and not very helpful

LINDEN E. 
Rating:
1.0

The store rented a restricted (local) for one-way trip of 334 miles. The 26' had low antifreeze and when reported they gave me 2 gallon jugs of diluted antifreeze, refused to rent me an unrestricted truck claiming it was their only one-way truck. At time there were 5 26' trucks in yard. The alignment was off and a challenge at 55 mph.

JOHN P. 
Rating:
5.0

Need a better WiFi system. So difficult to complete info on line. Kept getting kicked off.

KATE M. 
Rating:
3.0

Parking was an issue. Professionalism behind counter could use some work (not the register but the attendants).

LORI D. 
Rating:
1.0

Everything with this place is an absolute damn joke the staff is the ONLY THING this location has going for them I love the staff hate everything else

BRANDI G. 
Rating:
3.0

Only one employee at the counter to help a lot of waiting customers.

LANNY M. 
Rating:
4.0

The store was not open on time, so we had to wait a few minutes.

BRIAN R. 
Rating:
4.0

Customer did not leave a comment.

MARCO G. 
Rating:
3.0

The truck did the job, but there were partially empty bottles on the floor of the cab. The steering wheel was particularly dirty. During these pandemic times, you need to do a better job of cleaning. Also, the AC in the truck wasn't working. It just blew warm air.

ANTHONY C. 
Rating:
5.0

The equipment was pretty good as well as the service

MARIA T. 
Rating:
4.0

Customer did not leave a comment.

BRANDON B. 
Rating:
5.0

Customer did not leave a comment.

Lanny M. 
Rating:
5.0

Customer did not leave a comment.

Megan D. 
Rating:
5.0

Callahan was great. Made sure things were correct with my trailer reservation & got paperwork knocked out then went outside hooked up trailer verified all lights & connections worked probably & sent me on my way. Fast & efficient.

Robert M. 
Rating:
5.0

Customer did not leave a comment.

JACK P. 
Rating:
1.0

I was told not to gas the vehicle because it was less than 20 mile trip and they charge me $21 for gas refill

CHAD H. 
Rating:
4.0

Customer did not leave a comment.

CALVINEDWARD T. 
Rating:
5.0

Customer did not leave a comment.

FRANCISCO R. 
Rating:
5.0

Keep up the good work

JAMES C. 
Rating:
5.0

Customer did not leave a comment.

THOMAS W. 
Rating:
4.0

Your service rep was extremely helpful and professional. Thanks...

RALEIGH N. 
Rating:
3.0

First, U-Haul changed our location to pick up our vehicle. When we arrived to pick up the Uhaul truck, the two dozen moving blankets were not available at that location. They never told me that they weren't available. So the Nacogdoches location made me go to a different location on Austin highway to pick up the moving blankets. When I got to Austin highway location there were also trucks there so I could've picked up the truck and the blanket at that location but instead I had to go to two locations after my original location was changed. It was all inconvenient and I booked my reservation well in advance.

HOPE H. 
Rating:
5.0

Customer did not leave a comment.

Leah J. 
Rating:
3.0

Did not offer any advice/suggestions for loading a car onto the carrier (expected the customer to have no problems with reading and understanding the written instructions issued with the rental contract?) When customer asked questions, they were very helpful in providing answers.

DALE T. 
Rating:
5.0

Customer did not leave a comment.

DESIREE R. 
Rating:
1.0

Stop renting out trucks with 94,000+ miles that have air conditioning units that cut out every 10 minutes and air conditioning vents that fall out while driving - It's summer in Texas with temperatures in the 90s and a heat index close to 100 degrees Fahrenheit. Also, hire ethical and competent employees that give a discount for U-Haul's incompetence, rather than punishing the customer for complaining by noting on the account that no discount will be given and then refusing to give the customer a copy of the notation. It's laughable that U-Haul is even asking for my comments - once a company like U-Haul reaches oligopoly status, it doesn't have to give discounts for its incompetence, nor does it have to pay better wages to get ethical and competent employees because most of U-Haul's competition is gone and customers have few, if any, viable alternatives.

TAMMY D. 
Rating:
5.0

Not the location we chose in New Braunfels when renting the trailer at The Worm. So how can I rate it?

JAMES H. 
Rating:
4.0

Quick drop off at this location. I did want to note that this was the third stop I had made as the other UHaul locations either didn't take trailer returns or didn't have enough space. All clerks were very helpful and happy.

ALAN M. 
Rating:
5.0

Nothing! Manager was prompt, courteous and helpful.

David S. 
Rating:
1.0

Overcharged me then double billed me and the general manager will not respond to me emails.

GALEN B. 
Rating:
4.0

Customer did not leave a comment.

EDWARD R. 
Rating:
5.0

You need to ensure the trailers are road worthy. Two of the tires on this trailer were so worn that they didn't have any tread. You can verify this with your road service staff. (Trish) I sent them pictures when one of them blew out.

Rene S. 
Rating:
5.0

Surprise went in and out quickly Really recommend this location

RUBEN S. 
Rating:
3.0

My unit was #3009, when I got it it hadn’t rained and moved out n. Couple of days later I returned to unit and it had rained and there was mud and water at the entrance door of unit. It was messy trying to step over the mud and water and I also slipped on the mud. I noticed that the gutter above unit door had been damaged and water was coming thru the damaged parts. This was in April when Irented the unit. I expressed my concerns with the front office numerous times and was told it was going to get fixed and mud swept away but it never was swept or gutter repaired. I had the unit fir almost 3 months and had to put up with the mud and water during the rainy days which you know have been plenty of rainy days.

ARNOLD S.  |  Overall Experience 
Rating:
3.0

We arrived ready to pick up the equipment at 7 am when they opened and the employee wasn't even there. She showed up at 7:15 and didn't even apologize for being late. The trailer had a tail light out so the entire trip we didn't have a right blinker or a tail light when we used the brakes.

Rebecca S. 
Rating:
3.0

Having an individual who can readily assist would be amazing. Being transferred time and again and being placed on hold is terrible. It took me several tines

Maria O. 
Rating:
2.0

I confirmed a 10 X 30 storage rental with them in person confirmation #740068-109488 it was a free rental for renting the 26 ft truck i was willing to pay for it if need be but as fate would have it i drove from San Antonio with a 26ft truck stuffed and had no whare to put it as i planed to put it in storage in wichita falls texas at the u haul center ion Kell Blvd needless to say they didnt have one available so i was left with having to put it in 3 friends garages all over town.

john D. 
Rating:
1.0

This location denied my husband (a black man) a 20' U-haul as a walk-in. Gave him an “800” phone number to call (to find a location that had a 20'-because apparently they had none), and 10 minutes later we were told we could get the requested U-haul (mind you, there were four on site) at the same location. Now, I walk in, (a white woman) and instantly get the same requested U-haul. Why wasn't he allowed the same customer service as I was? It doesn't say anywhere in your advertising that you have to call ahead. This isn't my first time utilizing U-haul (and have never had to call ahead). I'm curious to know why my husband was denied a truck and I wasn't.

CASEY M. 
Rating:
5.0

Customer did not leave a comment.

Jackie R.  |  Overall Experience 
Rating:
1.0

The reason I picked 2 stars is because I was duped into this facility. I rented a UHaul to move across the country. With the rental, 30 free days came with it. I reserved a 7x20 for $129 a month after the first 30 days. I showed up and there were none this size available in a 30 mile radius. I was given a 10x10 for $134 a month. I ended up just going to a different company to store my stuff cause UHaul did the old “bate and switch” and the facility didn’t meet my needs at all. I don’t blame the workers at the site, this was not their fault. It should have been taken care of by the person who set it all up for me.

michael a.  |  First Impressions 
Rating:
4.0

Unlike other facilities, the entry door is narrow and not a garage type door. It made access more difficult.

JAMES W.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Brian R.  |  Overall Experience 
Rating:
1.0

Bad customer service ..never answer phones ..I was on hold for 1 hour just the other day ..!!! And it was at 8am !

roberto c.  |  Overall Experience 
Rating:
1.0

The management failed to let me know that my unit was broken into. The video surveillance was inconveniently “not working” at that time. Their customer service skills are nonexistent and they kept increasing their rates and not fixing anything. I wouldn’t recommend this company to anyone.

Michael S.  |  Overall Experience 
Rating:
5.0

Great company with good people made my move simple and easy.

ANTHONY C.  |  Overall Experience 
Rating:
5.0

I have used U-Haul storage units a lot and never have had problems that is why I always use them when I need too would recommend to my family and friends. Thank you.

Maria B.  |  Overall Experience 
Rating:
1.0

I've rented trucks and trailers before, and I will continue to, but I will not store anything in the future. The staff was helpful when we moved stuff in, but at the end, they were not helpful at all, and were extremely shady with the closeout process. We were trying to get out by March 14th, but did not get it done in time, so my stepson paid for another month on March15th. The staff at the location was in such a hurry to get us out, that they closed the account and deleted the information just after my stepson made the payment for March 15th to April 14th. I could access my U-Haul account online, but the storage unit history was gone. Fortunately, I keep copies of my online receipts and corrected the staff when they stated that we were only paid through March 14th. Once I pointed out their error, they said we had until April 14th to get the lock off and turn in the access card. I guess they forgot that, and since we had been deleted from the system, they messed up. I found out later that my stepson took off from work to go over and close out the storage unit well before April 14th, but when he got there, the card had been deactivated, and his lock had been cut off of the unit. I have no idea when they did that. I guess getting our rent money, plus possibly getting a partial month from a new customer during the same month for the same unit is a good way to make money, but it is a horrible way to treat your customers, it's shady, and it's wrong. My stepson had paid for the last month, and he didn't tell me until now because he didn't want to make an issue of the situation, but I'm taking the time during this review to make the statement. Hopefully your company will use this opportunity to teach your staff how NOT to end a storage experience.

Robert P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

mary s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stephanie S.  |  Overall Experience 
Rating:
1.0

Twice was locked out of my unit even after paying and final straw was when went to get stuff out and put things in and couldn't even get in the gate

Racey P.  |  Overall Experience 
Rating:
1.0

I came from California and didn't know the area I was moving to. I asked UHaul to find me a Storage facility as close tothe town of Boerne, TX as possible. Instead they put me an hour and a half away - in San Antonio and heavy traffic. I ended up not being able to access my storage unit for a year and a half. Now that I emptied the unit and returned the truck in my new town of Fredericksburg, I find out that there was a UHaul Rep 2 miles from my house!!!! I am so angry with UHaul Headquarters! I paid a LOT more to be a LOT more inconvenienced! WHY?! Because UHaul wanted to keep my account instead of allowing me to use an affiliate location!!!!! That was WRONG! I am the President of a Relief Org and they KNEW IT and still took advantage of me! I believe I deserve some. kind of refund or consolation for all the trouble I went through! I will NEVER recommend UHaul to anyone and will never use it again! I'm so upset at what was done to me! ~ Theresa Griffith, Fredericksburg, Texas P.S. I see you want me to contact UHaul first to resolve any disputes... well I already tried that and no one would admit what happened! They re-affirmed it was the closest location! Now I know the truth!

THERESA G.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

armando R.  |  Overall Experience 
Rating:
4.0

Thank you so much for all your help and support. I will see you soon as I can get to you and be through with this ordeal

EVAN P.  |  Overall Experience 
Rating:
3.0

On the storage unit that we were given the holes on the door didn't align and I was told I had to buy a particular lock even though I already had my own UHaul heavy duty lock. When I went to the back to put my items in the unit we waited for over 30 minutes for someone to come and open the unit. Then after loading my things in when we tried to use the lock that I was forced to buy I had to use my own lock anyway because of the lock holes did not align. Then the person that sold me the lock didn't want to take it back and refund my money and she finally admitted she couldn't do a refund. I had to wait 2 hours to see the person who was able to do the refund, and she suggested that she could give me another unit. Really like I would go back take everything out get the truck again and move to another unit. I hope that it will be better when I remove my things.

joann e.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RAMONA B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Mikyong R.  |  First Impressions 
Rating:
5.0

Everyone at the Nacogdoches location was absolutely wonderful! From the rental process to purchasing moving supplies, I had an easy time with my move. Kudos to your staff!

tracy p.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marie B.  |  Overall Experience 
Rating:
5.0

Thanks for all your help in meeting my needs.

Alma M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kelly S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RYAN KEITH C.  |  Overall Experience 
Rating:
2.0

It was next to impossible to access my unit for the first 6 months the gate card they gave me never worked so i could only access my unit if the office was open and they let me in other than that it was great

Sarah T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RYAN KEITH C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA W.  |  First Impressions 
Rating:
5.0

Great

mark s.  |  First Impressions 
Rating:
1.0

Worst customer service ever after they got their money!! I left my keys in your truck and the people that worked there were not very accommodating or helpful with us!! I will be letting social media

sean s.  |  First Impressions 
Rating:
5.0

The associate was very nice and helpful it was late in the afternoon and we were treated very well so Thank You

Maria B.  |  First Impressions 
Rating:
4.0

Good customer service, explained things well

paul b.  |  First Impressions 
Rating:
5.0

The people are Friendly, Professional and Efficient.

Michael C.  |  First Impressions 
Rating:
5.0

Great and easy checkin.

Michael E.  |  First Impressions 
Rating:
5.0

staff were very helpful.

laura b.  |  First Impressions 
No reviews have been submitted for this location.

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