Customer Reviews for U-Haul Moving & Storage of Naco - Perrin

6,631 reviews

12534 Nacogdoches Rd   San Antonio, TX 78217
(N Of Thousand Oaks Dr)

(210) 657-0091

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(210) 657-0091

12534 Nacogdoches Rd
San Antonio, TX 78217
(N Of Thousand Oaks Dr)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

sharon Y. 
Rating:
5.0

Customer did not leave a comment.

Russell Z. 
Rating:
4.0

Customer did not leave a comment.

Roberto V. 
Rating:
5.0

Customer did not leave a comment.

william R. 
Rating:
5.0

Online check in didn't work. Still had to go thru regular checkin at location. Frustrating

SIMON T. 
Rating:
5.0

Customer did not leave a comment.

Kevin M. 
Rating:
5.0

Customer did not leave a comment.

Mark B. 
Rating:
4.0

Matt was excellent. His team did everything and more to provide me with all necessary equipment to get my Upods.

Brian H. 
Rating:
5.0

My Dad used Pods but I filled a U-box and had U-Haul move it from Orange County, California to San Antonio, Texas. U-Haul was 2/3 of the price of a Pod. Everything arrived safely and inside the U-box nothing had moved. I'm very happy I chose U-Haul! Thank you so much U-Haul for your excellent service! Thank you for your San Antonio location on Nacogdoches Road and the excellent manager there.

Ardith B. 
Rating:
5.0

Can't think of anything at the moment.

Albert C. 
Rating:
5.0

Very efficient. In and out with equipment very quickly.

Shawn B. 
Rating:
5.0

Customer did not leave a comment.

JOE G. 
Rating:
5.0

The two employees that worked yesterday evening around 6:30pm and again today did an outstanding job. Customer service like that will keep me and my family coming back year after year. Thank yall for hard work, professionalism, and patience explaining everything to me.

EUGENE W. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey M. 
Rating:
5.0

Customer did not leave a comment.

KENNITH ALAN R. 
Rating:
4.0

Customer did not leave a comment.

Charles P. 
Rating:
1.0

Your employee backed a uhaul van into my brand new truck.

James B. 
Rating:
5.0

Have equipment staged and ready for customer inspection

ELISELO V. 
Rating:
4.0

Customer did not leave a comment.

DELONDA P. 
Rating:
5.0

Customer did not leave a comment.

jeffery B. 
Rating:
5.0

Customer did not leave a comment.

DEVINTHOMAS S. 
Rating:
3.0

When I went to pick up my reserved truck, both employees told me “it's in the back” and expected me to know exactly where. I had to walk around the whole building to try and find it and had to go back in and ask for help and they still didn't come help me find it. The Appliance Dolly that was supposed to be in the truck was not put in the truck. When I returned for it, I had to wait 15 minutes to even be acknowledged and then told that it was out front and the man did not offer to help me load it in to my car.

Bobbi G. 
Rating:
4.0

Customer did not leave a comment.

sandra F. 
Rating:
5.0

Customer did not leave a comment.

TYLER H. 
Rating:
5.0

Trailer was clean and in good condition. New tires. Trouble free operation. Good experience.

Paul E. 
Rating:
1.0

Poor customer service

Paden H. 
Rating:
5.0

To check the truck more often mine the ac didn't work and 2 times the truck shut off

Kevin U. 
Rating:
5.0

Customer did not leave a comment.

Obesia H. 
Rating:
4.0

I rented a 26' truck on 04/22/2022. I made the reservation on line the night before and when asked how long I would need the truck I estimated the time to be 11 hours. I picked up my truck at 8:14 a.m. on 04/22/2022 and returned it back at approximately 7:45 p.m. By the time my truck was checked in, according to the receipt it was 7:53 p.m. According to my receipt I am being charged for 2-days of Chargeable Rental Periods. I had the truck back at the lot nearly within 31 minutes beyond the estimated rental time I thought I would need the truck for. Being charged for 2-days is penalizing me for what I believed to be the estimated amount of time I thought I needed the truck for. As a long time customer, I cannot believe I am being charged for 2-days when I only had the truck for approximately 31-minutes beyond what I thought would be the amount of time I needed it for. I should have said I needed the truck for 24-hours (1-day rental). I will let others know about my experience with U-Haul on how I was charged for 2-days when I exceeded my estimated time I needed the truck for by 31-minutes.

Morris M. 
Rating:
5.0

Friendly well knowledgeable staff.

DARREN H. 
Rating:
5.0

Customer did not leave a comment.

Gail G. 
Rating:
1.0

I had to speak to a rep at least 5 times to confirm anything. I would speak to one rep and they would inform me "I was go to go." Then I would get an email saying I needed to call. I would call again, the rep would say "I was go to go!" Then a day later another email informing I need to call to confirm. This company is so unorganized. I had TWO boxes sent to two different location so I was charged doubled! Why could my boxes two be sent to the same location? I would have been charged once. I used PODS for the remainder of my items and PODS was great, you guys could learn some lessons from their customer service. I called ONCE and everything was complete...I did not need to speak to several people to get order, deliver and pick up...U-haul is disorganized and companies across the state have no idea what the other is doing. I moved from Colorado to Texas...at the least the Texas company was MUCH better than the Denver, Colorado one...Denver one was the worst!!!

Wanda D. 
Rating:
4.0

Customer did not leave a comment.

Dustin F. 
Rating:
5.0

Customer did not leave a comment.

ebert M. 
Rating:
5.0

Customer did not leave a comment.

JOSHUA L. 
Rating:
5.0

The GM went above and beyond for service. He was so friendly and kind I'm so grateful to him for his assistance

Sylvette T. 
Rating:
5.0

I haul system worked real well!

Dennis R. 
Rating:
2.0

Give military discounts! I have used uhaul quite a few times in the past year. They gave me a truck that was a safety hazard did not feel safe driving wheels were shaking and making squeaking noises.

Chris B. 
Rating:
5.0

Fast and easy to pickup trailer.

JOHN S. 
Rating:
3.0

Customer did not leave a comment.

Joshua P. 
Rating:
1.0

The young male manager here is extremely rude with absolutely NO customer service experience. I've come to this uhaul multiple times and NEVER had any issues until yesterday 4/13/22….he was rude to me while training someone else which is UNPROFESSIONAL. Made me feel singled out and attacked. When I asked him to please let me be and let me deal with someone that wasn't him. He became very prideful and refused , saying well I'm the manger and your gonna have to deal with me either way. I asked him once again NICELY to please just let me pick up my reservation hassle free with someone else that wasn't him. He finally “gave in” but was adamant about and very loud about how I was to be treated by the person willing to help me. Instructing him exactly how to handle me. Luckily the young guy helping me had extremely great customer service experience and diffused the situation between his boss and I by keeping a friendly manner a tone with me. The manager definitely needs to be demoted or fired because he apparently has no place being a manager. The young man that diffused the situation I've dealt with him on more than one occasion and he is GREAT with customers and definitely deserves to be manager and has great experience with customers

Eunice J. 
Rating:
5.0

Staff was having problem with online payment system that morning, but they were so professionally nice and working as a team to resolve the matter as quickly as possible that the wait time didn't matter. Just saying, watching them work to solve the problem, you have excellent and helpful employees at this location. The 15' truck we had was clean and we had NO problems with it. I'll be back when I need and will definitely recommend this location to friends.

Shally B. 
Rating:
5.0

Customer did not leave a comment.

JOHN D. 
Rating:
5.0

Staff was GREAT!! Professional and fast!!

John A. 
Rating:
5.0

Everything was great. The young man that helped us was very friendly helpful throughout the entire process.

Franco P. 
Rating:
5.0

N/A

Cornelia M. 
Rating:
5.0

In and out quickly

Greg G. 
Rating:
5.0

Good thanks

Manuel P. 
Rating:
5.0

Superb service.

ROBERT D. 
Rating:
4.0

Customer did not leave a comment.

Otoniel C. 
Rating:
5.0

Customer did not leave a comment.

CHARLES C. 
Rating:
4.0

Customer did not leave a comment.

ARISTIDES P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Denise P.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Marina A. 
Rating:
3.0

Inform customer of $30 deposit on website and not surprise them when they come and pick up the trailer of the charge. Eye contact with friendly conversation from the employee that is hooking up the trailer. I returned the trailer and they didn't even know they had the trailer had to wait three extra days before credit was issued out and I had to call for that and they said they will call me back to let me know that they have the trailer that I returned and nobody ever called back so I called and got the credit three days later

Willie L. 
Rating:
5.0

Customer did not leave a comment.

Pamela C. 
Rating:
5.0

Customer did not leave a comment.

Joe M. 
Rating:
5.0

Customer did not leave a comment.

Jerry M. 
Rating:
3.0

very unfriendly. put trailers in position hard to get to.i wouldn't have let my wife back up to it.was very hard to get out both pick up and drop off because equipment in the way.

glen K. 
Rating:
4.0

Customer did not leave a comment.

JASON R. 
Rating:
5.0

Very convenient and affordable! Better than the rentals from Home Depot. These prices are per day and the Home Depot are per hour. Very easy to do the selection, check in and the van return online.

Norma G. 
Rating:
5.0

Customer did not leave a comment.

Charina M. 
Rating:
3.0

The attendant are not that friendly.

Ernesto M. 
Rating:
3.0

Thanks Matt for making my drop off easy and for also validating the concerns I had regarding the original state of the equipment when I received it.

TIFFANY C. 
Rating:
3.0

The team was personal, but the location was understaffed. Nonetheless, they took care of me and addressed my concerns. Simple easy return.

TIFFANY C. 
Rating:
5.0

Customer did not leave a comment.

CRAIG A. 
Rating:
5.0

Customer did not leave a comment.

Miguel M. 
Rating:
4.0

There was dirt in the bed of the trailer. Not a show stopper but was inconvenient to have to sweep it out first.

Paul E. 
Rating:
5.0

Customer did not leave a comment.

AMY R. 
Rating:
5.0

Customer did not leave a comment.

Theresa B. 
Rating:
5.0

Zac was very helpful and polite with everything

JaBrishea M. 
Rating:
5.0

Great to deal with. Went the extra mile to assist. Great job guys!!

Robert D. 
Rating:
5.0

Employees were professional and courteous. They satisfied all my needs.

Thomas G. 
Rating:
5.0

Well Sumner make sure ac is working. Winter make due heater is working. Cause the day hit warm abs we could've used some ac but it wasn't working air was better outside. Then the storm came and done items got wet in the front passenger corner. Over all the staff was great. Matthew helped with my pick up and the the other person wed morning was great to

Abelardo A. 
Rating:
2.0

The employees at the location needs to be more trained, customers dont like getting calls 6 hours from rental time saying you will be charged for a second day.

Tony P. 
Rating:
5.0

Quick and easy return!!

Robert D. 
Rating:
1.0

There has to be an investigation on the creepy guy that works there, he is very unprofessional, he doesn't explain details and finds his on way to rip people off, he lied about me using outstanding miles on the truck I knew for a fact he was lying, I have everything recorded

Sylvia D. 
Rating:
5.0

Thank for all

ANGEL C. 
Rating:
5.0

Customer did not leave a comment.

George M. 
Rating:
5.0

Employees that work at this location are quick and very helpful.

Edward M. 
Rating:
5.0

Customer did not leave a comment.

Jason R. 
Rating:
5.0

All went well, thanks

Ralph S. 
Rating:
5.0

Outstanding positive experience!!!

Richard B. 
Rating:
5.0

Customer did not leave a comment.

Clevonna P. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
5.0

Mr Byrd was extremely helpful and friendly and such a delight to speak with. He got me out of there in no time. He deserves a promotion for sure.

Eunice J. 
Rating:
5.0

Customer did not leave a comment.

EDWARD A. 
Rating:
5.0

Customer did not leave a comment.

James T. 
Rating:
5.0

The store manager was personable, helpful, and quick in his service.

Johnathan R. 
Rating:
5.0

The staff at this location is amazing, making the rental and drop off process smooth, fast, and simple. This is the only location my brother and I ever want to rent from. They always have what we need when we need it.

Hunter B. 
Rating:
5.0

Make sure you check in equipment at the time I returned it.

James H. 
Rating:
3.0

Smooth the north exit out of the parking area.

Kenneth K. 
Rating:
5.0

Customer did not leave a comment.

Daniel N. 
Rating:
5.0

The employees where very nice and respectful. They waited for me to arrive to pick up my trailer.

nancy R. 
Rating:
5.0

My experience was fantastic. From the rental to the return. A+ 5 Star service. Thank you

ROBERT H. 
Rating:
1.0

The rep who hooked up the trailer did not tighten the trailer down. Luckily it did not come off during initial drive. When we reached the destination, lowered tailgate, and stood on the trailer - it popped off the ball. Luckily it didn't not hit or damage my car.

Kevin C. 
Rating:
2.0

It is an easy in easy out facility. No one bothers you. You don't get reminders of when rent is due so you have to remember or pay the late fee!

Bernice C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael J. 
Rating:
5.0

Everyone was friendly and very helpful.

Paul T. 
Rating:
5.0

Customer did not leave a comment.

rafael P. 
Rating:
3.0

Seems okay. Worker was helpful

Jeffrey E. 
Rating:
1.0

Horrible didn't have backlights working

DAVID C. 
Rating:
5.0

The entire process was outstanding. Thanks

luis P. 
Rating:
5.0

Nothing but kudos. Staff were exceptionally helpful and friendly and the facilities were clean and convenient.

wayne m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LUIS T.  |  First Impressions 
Rating:
3.0

They could've explained the return policy a little better. The guy first gave me a wrong return then they tried to charge my account for a another whole day. The gas was put back the way we got it and they still charged me

irma o.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Deborah S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

PAULA S.  |  First Impressions 
Rating:
1.0

They stole my trailer contents

lawrence k.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

leon b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Queinna J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Whitney F.  |  First Impressions 
Rating:
1.0

The General Manager at this location is HORRIBLE. She is rude and impatient. She is demeaning to her staff and has zero customer service. She has no business interacting with the public with her horrible attitude. I'm actually shocked that UHaul would allow this behavior.

Amy R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ELSIE S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Natalie H.  |  Overall Experience 
Rating:
3.0

Everything was great except for the staff. We reserved a unit online and no one knew how to look it up and didn’t seem to care about finding out so had to wait for 20 minutes for someone else to come in in order to get the unit number and gate remote.

Chad A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

arturo p.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Bart C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Trent O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carolina r.  |  First Impressions 
Rating:
2.0

Worst experience ever

tyrone o.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

issa m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

stephen b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANITA M.  |  Overall Experience 
Rating:
5.0

Roads alil bumpy

cathy g.  |  First Impressions 
Rating:
3.0

The handle on my door was poorly mounted. Screws and nuts were not properly secured. I asked to fix it and they asked me to do it on my own. Said I don’t have tools, they said they would take care of it and never did.

Sergio P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANNETTE M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ronee Y.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Antonio M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

mike s.  |  Overall Experience 
Rating:
4.0

The staff was great as I was completing my reservation right around the closing time and they still helped me out. I’m a little disappointed with my unit Because the dimensions of the door Do not match the dimensions of the unit listed online. It would’ve been useful to know that the door is only the size of a regular house door, not what you expect from a Storage facility. I do recognize that it did j say “swing door” when I was making the reservation, but it was unclear what that meant and I honestly don’t know if I want to keep my unit if it’s gonna be such a pain to fit stuff through a little door, which at best it will be slightly inconvenient and at worst I could be moving a heavy appliance trying to fit through the door and get quite angry. I would Suggest notating That the door dimensions Are significantly smaller Than unit dimensions.

Jacob W.  |  First Impressions 
Rating:
4.0

Prices are to high for a 10 x 20

william b.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ROY E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stella P.  |  Overall Experience 
Rating:
3.0

Honestly the only thing that upset me is that I pay close too 160 for my storage and had a couple of things of trash to away and was going to be charge per item. On a customer pin point I don’t think it’s right cause we are already paying to us your facility

CHRISTY B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Fred B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joanthan F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dillon N.  |  Overall Experience 
Rating:
1.0

Stop asking for reviews

Justin M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

deserae d.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

deserae d.  |  First Impressions 
Rating:
5.0

I had never moved from city to city and Stephanie made the madness of moving very helpful. Even though I wasn't quite sure what size unit I needed she was more than helpful getting me 2 unit. In the End I only needed one and she still helped me even though I was that lost crazy customer from a different city. The Staff made me feel a whole lot better they even recommended a good place to eat and places to look for housing they definitely went above and beyond for Me and My Family. Would definitely recommend this location for Friends and Family in the Future!!!

Andrea P.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Cindy W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Charles M.  |  First Impressions 
Rating:
3.0

My unit was #3009, when I got it it hadn’t rained and moved out n. Couple of days later I returned to unit and it had rained and there was mud and water at the entrance door of unit. It was messy trying to step over the mud and water and I also slipped on the mud. I noticed that the gutter above unit door had been damaged and water was coming thru the damaged parts. This was in April when Irented the unit. I expressed my concerns with the front office numerous times and was told it was going to get fixed and mud swept away but it never was swept or gutter repaired. I had the unit fir almost 3 months and had to put up with the mud and water during the rainy days which you know have been plenty of rainy days.

ARNOLD S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jackie R.  |  Overall Experience 
Rating:
1.0

The reason I picked 2 stars is because I was duped into this facility. I rented a UHaul to move across the country. With the rental, 30 free days came with it. I reserved a 7x20 for $129 a month after the first 30 days. I showed up and there were none this size available in a 30 mile radius. I was given a 10x10 for $134 a month. I ended up just going to a different company to store my stuff cause UHaul did the old “bate and switch” and the facility didn’t meet my needs at all. I don’t blame the workers at the site, this was not their fault. It should have been taken care of by the person who set it all up for me.

michael a.  |  First Impressions 
Rating:
4.0

Unlike other facilities, the entry door is narrow and not a garage type door. It made access more difficult.

JAMES W.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Brian R.  |  Overall Experience 
Rating:
1.0

Bad customer service ..never answer phones ..I was on hold for 1 hour just the other day ..!!! And it was at 8am !

roberto c.  |  Overall Experience 
Rating:
1.0

The management failed to let me know that my unit was broken into. The video surveillance was inconveniently “not working” at that time. Their customer service skills are nonexistent and they kept increasing their rates and not fixing anything. I wouldn’t recommend this company to anyone.

Michael S.  |  Overall Experience 
Rating:
5.0

Great company with good people made my move simple and easy.

ANTHONY C.  |  Overall Experience 
Rating:
5.0

I have used U-Haul storage units a lot and never have had problems that is why I always use them when I need too would recommend to my family and friends. Thank you.

Maria B.  |  Overall Experience 
Rating:
1.0

I've rented trucks and trailers before, and I will continue to, but I will not store anything in the future. The staff was helpful when we moved stuff in, but at the end, they were not helpful at all, and were extremely shady with the closeout process. We were trying to get out by March 14th, but did not get it done in time, so my stepson paid for another month on March15th. The staff at the location was in such a hurry to get us out, that they closed the account and deleted the information just after my stepson made the payment for March 15th to April 14th. I could access my U-Haul account online, but the storage unit history was gone. Fortunately, I keep copies of my online receipts and corrected the staff when they stated that we were only paid through March 14th. Once I pointed out their error, they said we had until April 14th to get the lock off and turn in the access card. I guess they forgot that, and since we had been deleted from the system, they messed up. I found out later that my stepson took off from work to go over and close out the storage unit well before April 14th, but when he got there, the card had been deactivated, and his lock had been cut off of the unit. I have no idea when they did that. I guess getting our rent money, plus possibly getting a partial month from a new customer during the same month for the same unit is a good way to make money, but it is a horrible way to treat your customers, it's shady, and it's wrong. My stepson had paid for the last month, and he didn't tell me until now because he didn't want to make an issue of the situation, but I'm taking the time during this review to make the statement. Hopefully your company will use this opportunity to teach your staff how NOT to end a storage experience.

Robert P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

mary s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stephanie S.  |  Overall Experience 
Rating:
1.0

Twice was locked out of my unit even after paying and final straw was when went to get stuff out and put things in and couldn't even get in the gate

Racey P.  |  Overall Experience 
Rating:
1.0

I came from California and didn't know the area I was moving to. I asked UHaul to find me a Storage facility as close tothe town of Boerne, TX as possible. Instead they put me an hour and a half away - in San Antonio and heavy traffic. I ended up not being able to access my storage unit for a year and a half. Now that I emptied the unit and returned the truck in my new town of Fredericksburg, I find out that there was a UHaul Rep 2 miles from my house!!!! I am so angry with UHaul Headquarters! I paid a LOT more to be a LOT more inconvenienced! WHY?! Because UHaul wanted to keep my account instead of allowing me to use an affiliate location!!!!! That was WRONG! I am the President of a Relief Org and they KNEW IT and still took advantage of me! I believe I deserve some. kind of refund or consolation for all the trouble I went through! I will NEVER recommend UHaul to anyone and will never use it again! I'm so upset at what was done to me! ~ Theresa Griffith, Fredericksburg, Texas P.S. I see you want me to contact UHaul first to resolve any disputes... well I already tried that and no one would admit what happened! They re-affirmed it was the closest location! Now I know the truth!

THERESA G.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

armando R.  |  Overall Experience 
Rating:
4.0

Thank you so much for all your help and support. I will see you soon as I can get to you and be through with this ordeal

EVAN P.  |  Overall Experience 
Rating:
3.0

On the storage unit that we were given the holes on the door didn't align and I was told I had to buy a particular lock even though I already had my own UHaul heavy duty lock. When I went to the back to put my items in the unit we waited for over 30 minutes for someone to come and open the unit. Then after loading my things in when we tried to use the lock that I was forced to buy I had to use my own lock anyway because of the lock holes did not align. Then the person that sold me the lock didn't want to take it back and refund my money and she finally admitted she couldn't do a refund. I had to wait 2 hours to see the person who was able to do the refund, and she suggested that she could give me another unit. Really like I would go back take everything out get the truck again and move to another unit. I hope that it will be better when I remove my things.

joann e.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RAMONA B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Mikyong R.  |  First Impressions 
Rating:
5.0

Everyone at the Nacogdoches location was absolutely wonderful! From the rental process to purchasing moving supplies, I had an easy time with my move. Kudos to your staff!

tracy p.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marie B.  |  Overall Experience 
Rating:
5.0

Thanks for all your help in meeting my needs.

Alma M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kelly S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RYAN KEITH C.  |  Overall Experience 
Rating:
2.0

It was next to impossible to access my unit for the first 6 months the gate card they gave me never worked so i could only access my unit if the office was open and they let me in other than that it was great

Sarah T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RYAN KEITH C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA W.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

carol l.  |  Overall Experience 
Rating:
5.0

I really appreciated all the help from the EE's at this location - twice that I have been in the office - your company for some reason feels the need to do computer updates while the employees are checking people in and trying to get them set up for rentals both trucks and storage - I would hope the company would do those things at night when no one is in a hurry or panicking that there are too many people standing in line trying to social distance standing out the door in 100 degree temperatures waiting to get waited on because your company shuts the computers down - that's just nuts!!!

KRISTY S.  |  Overall Experience 
Rating:
5.0

Thank YOU ☺️

Virginia L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SERGIO P.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

KATHRYN P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Melinda M.  |  Overall Experience 
Rating:
5.0

This location was great! The staff there was very helpful and went above and beyond to take care of customer needs. With this pandemic going on I had some challenges with my storage unit and the manager of this location really helped me out. Her name was star. I’ve been a uhaul customer for over 10 years. When you have excellent service from a good company you keep coming back as I will surely continue using uhaul for many more years to come. Thank you

DEBORAH G.  |  Overall Experience 
Rating:
4.0

Over all good place for storage - a little frustrated that even though I moved out very early in the month, I was refused a credit or refund of my remaining weeks.

DezaRae G.  |  Overall Experience 
Rating:
5.0

Great

mark s.  |  First Impressions 
Rating:
5.0

In these trying times, it's nice to know that uhaul thinks of students being displaced and offering to help. The staff was considerate and asked several times if I needed help or anything else. Wonderful experience.

brett c.  |  First Impressions 
Rating:
1.0

Very rude impolite general manager Tony Gosa. Making threats and took money from my dad's bank card!! Nothing but liars and thief's

Victoria M.  |  Overall Experience 
Rating:
1.0

They were extremely rude and unprofessional. The manager seemed under the influence and the owner didn’t seem to notice/care.

Angela R.  |  Overall Experience 
Rating:
5.0

I can't remember their names because I was preoccupied with my issue but EVERYBODY there was great! They were all friendly, efficient and extremely accurate with all the info provided.

Andrey B.  |  Overall Experience 
Rating:
1.0

Worst customer service ever after they got their money!! I left my keys in your truck and the people that worked there were not very accommodating or helpful with us!! I will be letting social media

sean s.  |  First Impressions 
Rating:
4.0

Thank you for your service.

Jesus I.  |  Overall Experience 
Rating:
4.0

Problem with lighting when the time changed it was dark for a few hours they did fix it after about a month

MALISA V.  |  Overall Experience 
Rating:
5.0

Good

jose z.  |  Overall Experience 
Rating:
5.0

Great staff, very professional and really helped me greatly during my move from Alaska. Really great people

Jamie B.  |  Overall Experience 
Rating:
4.0

The only issue was the level of fuel when we picked up vehicle, we took picture with date/time stamp to show level was blow 3/4 full more like 5/8 full. We returned truck with 3/4.

Jesus I.  |  First Impressions 
Rating:
1.0

Access was denied by Mgr. Nicki, had to tailgate in to get out my belongings with a police escort. After police report was made, they (Nicki and Stephanie) proceeded to hound me to move out. So I move

Patrick P.  |  Overall Experience 
Rating:
5.0

Excellent job. Thank you

RUBEN G.  |  Overall Experience 
Rating:
5.0

Great service

Jerry M.  |  Overall Experience 
Rating:
4.0

Had a great experience

pam r.  |  Overall Experience 
Rating:
2.0

I went in for a 10x10. After signing, the employee went with me to the storage room; I saw him removing 2 locks and thought that was weird; turns out he gave me 2 5x5 and never care to explain upfront

ADRIANA G.  |  First Impressions 
Rating:
5.0

Great customer service

Antonia V.  |  First Impressions 
Rating:
5.0

Great job. i was pleasantly surprised...

Gregory C.  |  Overall Experience 
Rating:
5.0

Good customer service

JULIO V.  |  First Impressions 
Rating:
5.0

Kudos to Wesley. Kind and personable.

robert h.  |  First Impressions 
Rating:
4.0

Stephanie was extremely helpful and friendly! Great service and will return to this location.

laura h.  |  Overall Experience 
Rating:
2.0

Was very disappointed with our experience. The one clerk had great customer service but was very slow. One unit was too small, the second unit was the same size, 3rd unit had a water leake.

Yantina I.  |  First Impressions 
Rating:
5.0

This Location Sales associates were kind and courteous went over and beyond to help make this stressful move an easy one. Will be recommending this location to everyone.

Marche F.  |  Overall Experience 
Rating:
5.0

Great service

Mayra G.  |  First Impressions 
Rating:
4.0

i

john n.  |  Overall Experience 
Rating:
2.0

Had to visit 3 times to get my storage closed out. The facility needs more staff.

cesar h.  |  Overall Experience 
Rating:
5.0

Excellent customer service - everyone I encountered was courteous, friendly, and professional. Check in was painless and the 1 month of free storage is helpful.

Christopher M.  |  First Impressions 
Rating:
5.0

The facility look really good. Staff was very professional , And very concentrate to all the customers needs. Very happy and pleased . thank you once again..

Joseph S.  |  First Impressions 
Rating:
5.0

The associate was very nice and helpful it was late in the afternoon and we were treated very well so Thank You

Maria B.  |  First Impressions 
Rating:
4.0

Good customer service, explained things well

paul b.  |  First Impressions 
Rating:
3.0

OVERALL, MOST employees & the manager exhibited very good customer svc, but way too many nails & screws left close to units & in parking lot: Dangerous 4 customers & their tires. Got 2 tire punctures.

judy K.  |  Overall Experience 
Rating:
1.0

Issue after issue; locked out after balance was paid; jammed door that took 2 months to fix; receiving late notices after moving out of the facility. This was the worst uhaul ever

SAMANTHA F.  |  Overall Experience 
Rating:
4.0

Nail & screws all over the driveways. Instead of blowing them around they need to use a metal detector to pick them up so customers don't get flat tires. In my little area, i must have picked up 25

judy k.  |  Overall Experience 
Rating:
5.0

Everybody went above and beyond to make me feel like I was valued.

Roberta M.  |  Overall Experience 
Rating:
5.0

Staff was very professional and took their time assisting each customer.

Carolyn D.  |  First Impressions 
Rating:
5.0

The people are Friendly, Professional and Efficient.

Michael C.  |  First Impressions 
Rating:
5.0

Thank you all for a great job.

Esmeralda Z S.  |  Overall Experience 
Rating:
4.0

Thank you! Went very well!

ernestein w.  |  Overall Experience 
Rating:
3.0

Good

ernestine b.  |  First Impressions 
Rating:
5.0

I would highly recommend this location...

Leticia R.  |  Overall Experience 
Rating:
5.0

Superb, professional and helpful staff !!! Thanks Patrick for taking care of us and making our move less stressful!! EVB

Ernesto V B.  |  Overall Experience 
Rating:
4.0

Please!

ernestein w.  |  Overall Experience 
Rating:
5.0

Great and easy checkin.

Michael E.  |  First Impressions 
Rating:
5.0

Professionals doing a superb job in all areas!

Ernesto V B.  |  First Impressions 
Rating:
5.0

staff were very helpful.

laura b.  |  First Impressions 
Rating:
4.0

.

Marina C.  |  Overall Experience 
Rating:
5.0

Sandie took good care of me in making sure my truck and storage was available. The only thing is that it was giving to someone else, but they took care of the mix up. Great job to everyone.

tonia c.  |  Overall Experience 
Rating:
5.0

Helpful and friendly staff!

AUROA L.  |  Overall Experience 
Rating:
5.0

Close to where I live

JONI H.  |  Overall Experience 
Rating:
4.0

Great storage service

Amanda A.  |  Overall Experience 
Rating:
5.0

The staff was exceptionally friendly and helpful.

AUROA L.  |  Reservation 
Rating:
5.0

Customer Service Exceptional!!!!

Kendra E.  |  Overall Experience 
Rating:
2.0

I had items stolen from my unit and still can't figure out how. I was ignored and lied to. I was told it was impossible. NO cameras we're checked nothing was done about it. Why did I bother paying ins

RUSS B.  |  Overall Experience 
Rating:
5.0

Staff was friendly and helpfui. The return of equipment was quick and painless. The free month of storage was a lifesaver.

Cynthia B.  |  Overall Experience 
Rating:
5.0

Manager its very helpfuel

Juan R.  |  Overall Experience 
Rating:
5.0

Excellent customer service

Stephanie S.  |  Reservation 
Rating:
5.0

Manager did excellent job making sure u-boxes arrive at his location in order meet my pickup time.

JAUN R.  |  Overall Experience 
Rating:
4.0

NA

brenda w.  |  Overall Experience 
Rating:
1.0

Ben the manager kept saying he would fix the bent and barely usable door for the entire year we were there. Never happened. Rude employees in the office, large beetles and tat feces found over boxes

Mariannie C.  |  Overall Experience 
Rating:
5.0

They went above and beyond.

Donnie C.  |  Overall Experience 
Rating:
5.0

Keep up the good work and great attitudes!

TONY F.  |  Overall Experience 
Rating:
1.0

I would not recommend this facility to anyone. It had rats which damaged my belongings. My storage unit was entered by employees/contractors without my knowledge. Items were stolen. Police contacted.

HEATHER G.  |  Overall Experience 
No reviews have been submitted for this location.

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