Customer Reviews for U-Haul Moving & Storage of Nashville

Rating:

5.0

Everyone friendly and ready to help. May need some more carts. On various occasions it took a while to get a cart to move items

Rating:

5.0

One thing. I ordered a rental truck two days ago you charged me 100 dollar deposit. But I needed it a second day when I brought it back the next day you said there was enough money to cover both day from the 100 deposit. But when I got to the hospital I noticed on my phone that I was doubled charged and now I'm 98dlars over drawn. You charged me the 100 deposit plus the total for the two days. instead of the two days coming from the deposit. So it put my bank account overdrawn by 98 dolly. I hope you can fix that Otherwise the service was great

Rating:

1.0

This facility requires you to purchase insurance which is not listed in their initial offer. They also require you to purchase a specific lock that most people don’t have. The facility is unwilling to negotiate pricing on a given unit. Parking can be difficult as well.

Rating:

3.0

There was a problem with the prior renter's checkout - had to stand while they figured it out for over 30 minutes. While they were very nice about it - thought they could have offered something small for our inconvenience - maybe a couple boxes would have been a nice gesture.

Rating:

5.0

It was a great facility. I always felt safe when there and felt my things were safe.

Rating:

4.0

The lady who was in the front desk was amazing, professional and helpful.

Rating:

5.0

Great service oriented people through and through.

Rating:

5.0

Everything went well thank you for providing this service

Rating:

5.0

All staff is great, very helpful, always prone to look for the greater good.

Rating:

4.0

Ramps on the smaller trucks.. more freaking leg room.

Rating:

5.0

This is my first time using the storage, and Teresa made this experience absolutely amazing and easy for me. I truly appreciate it! The storage is clean, the facility is great, great location and also well kept.

Rating:

5.0

The lady at checkout was very nice a friendly. When I checked out Sunday. I wish I would have gotten her name.

Rating:

4.0

You need better trucks especially if theyare going longdistance

Rating:

5.0

I rated it five star because it was clean and it was very inviting at first I was a little bit afraid because it was so far from where I’m moving to but when I got there, it was nothing but smiles for me because it was so clean from the top to the bottom, it was a young man cleaning it as people were moving in and out they were still cleaning. I love it so as for me the drive was worth it P.S.for someone that’s moving from out of town. I really don’t know a whole lot about the city into actually find a place that’s secure and clean and customer service was very nice. I’m happy to have peace knowing that your property is going to be OK.

Rating:

1.0

Needs a whole new management team

Rating:

1.0

Teresa is rude and unwilling to help.

Rating:

1.0

Teresa was rude. I wasn't able to get into the unit I "won" for almost 2 days. I will never bid on any items at this location.

Rating:

5.0

Great service, very friendly--I will use them again

Rating:

1.0

Con el permiso del dueño de esta tienda mi comentario será de muy mal gusto para usted pero es la verdad esta tienda donde estuve casi por cuatro años manager se iban y llegaban otros nunca tuvieron una persona que se responsabilizara en su trabajo la tienda está muy sucia con cucarachas los estacionamientos demasiado sucios y la actitud de sus manager muy mala en especial de la señora Teresa Young de la tienda localizada en la 506 fesslers ln esta señora no sabe cómo ser manager ni como correr una tienda ya que no tiene autoridad para mandar a los empleados todos hacen lo que quieren y ella no dice nada a pero con los clientes si se porta de una manera grosera y nefasta no sería el único q se quejaría de ella se que tuve problemas económicos y no podía pagar lo adeudado asumo toda mi responsabilidad pero esta señora nunca tuvo la disponibilidad para arreglar la situación y prefirió cancelar el contrato con un cliente q no era nuevo ni tampoco se porto mala gente con ella ya que cada que avía un problema en la noche yo le hablaba para comunicárselo si alguien trataba de hacer algo malo en la locación le hablaba si a ella o a los empleados se les olvidaba cerrar alguna puerta o algo de valor tirado en el estacionamiento le habla y le comunicaba a esta persona nunca fui grosero con ella pero no se ni siquiera cual fue la razón de q no quisiera arreglar lo de mi adeudo que nunca me negué a pagar de lo contrario buscaba la manera para seguir haciendo negocios hasta pedí al hijo de mi esposa que rentara una unidad a nombre de él para poder tener dinero y pagar mi deuda con ustedes pero esta señora se enteró y canceló el contrato del hijo de mi señora y lo trato como una basura así q esta señora no merece estar trabajando para usted dueño de la locación porq incluso le pedi que me diera la autorización de sacar mis pertenencias y me limitó el horario y se llego el día y ni siquiera me dio un par de horas mas para poder terminar de sacar todo lo que tenia pero esta razón si se porq es que ella entra en las bodegas de los clientes y toma lo de más valor para poder venderlo y lo de más lo pone. En acción para la venta así que si me piden que recomiende esta tienda o locación de ninguna manera lo haré espero y mi comentario lo pueda ver usted como dueño y si desea contactarme para verificar lo que estoy habalando no dude en llamarme al 6155788603 o mandar un correo electrónico a juliomca031577@gmail.com solo espero q pueda recuperar mis cosas personales de valor si no es así espero q usted tome medidas más severas con este tipo de personal que trabaja para usted de antemano muchas gracias

Rating:

5.0

The lady who checked me in was very helpful and she understood my needs fastly.

Rating:

5.0

Was good service and quick

Rating:

1.0

Constantly Overbooked , inconvenienced, prices too high for milage.

Rating:

1.0

I was not bale to get in my storage. It was locked, i paid people to come help me unload and we were not able to do it.

Rating:

4.0

The lady who took care of us was very helpful. Her patience and professionalism was exceptional.

Rating:

5.0

I walked in and there was an irritated customer and the staff handled the customer with excellent professionalism(Excellent Job)!

Rating:

5.0

No Comment

Rating:

4.0

The 10' truck was in such poor condition it needs to be junked. The door handles are broken off. The drivers seat was broken and would not move forward or backwards, the steering wheel was so damaged it was hard to hold onto. A/C contols were damaged and lastly the entire unit smelt like a ashtray. The staff was very nice but this truck is not ok to rent. Terrible

Rating:

1.0

Rude staff. No sense of customer service. I'll go elsewhere in the future.

Rating:

5.0

It was excellent service really

Rating:

3.0

I reserved a utility dolly. But I didn't get a utility dolly. Future customers should be able to reserve and get utility dollies.

Rating:

3.0

I wouldn't say they went above and beyond in customer service. We waited, and we were the only ones in there, about 10 mins. They didn't have any type of dolly - which, to me, was odd. I did order 2 online - and you don't have them? I questioned that there are always dolly's in the U-Hauls that we could use - and was told they disappear and don't come back. Umm, okay, I suggest replacing them them.

Rating:

1.0

Customer service was not helpful. I had the truck for 10 minutes and was not refunded any money, and was charged more than what makes logical sense. I could not get any reasonable answers to the questions I asked. I feel like I was swindled by a scam service

Rating:

5.0

None. Good experience, great price. Manager Teresa was very friendly and helpful.

Rating:

5.0

Staff very personable

Rating:

1.0

make sure you have storage when it is booked.

Rating:

4.0

Customer service is just a little slow I understand that the rep gets very busy however if they focus a bit more on the person in front of them that will be great the reason why I say this is because customers are coming in to use your service meaning to rent a truck for moving or renting a storage unit and customers want to come in get the service and leave so they can get done moving so they can get the truck back on time. I am a time management kind of person and I like to be on time so that me and my family be able to move in such a way that we meet our scheduled times.

Rating:

1.0

When my unit was on the 3rd floor there was a leak in the ceiling and water got into my unit and ruined some of my things Nov. 2022

Rating:

5.0

Easy return.

Rating:

4.0

There is absolutely no parking here. It makes loading and unloading extremely difficult. When I got into my rental truck I found that the A/c only worked on the defrost setting. Furthermore the truck had an extremely rough idle and the rear diff was leaking fluid it was leaking so heavily in fact that when we first looked at the truck there was a puddle of diff fluid underneath it. The left front tire was at 35 PSI when it needed to be at 65. Overall not the best experience when renting a truck.

Rating:

4.0

Make sure the internet is working at the office or have an alternative so people can check out the equipment. I was delayed due to the internet being out at this location, and had to wait until it was back online to get the keys. Everything else was great.

Rating:

1.0

I will never use U Haul storage or moving again. When I first arrived to the storage unit the women immediately told me she has no units available, although I had reserved a unit and just arrived to TN from AL. After much back and forth she finally "found a unit." Then, the movers that U Haul assigned to me showed up and were completely awful. They reeked of weed and fought the entire time about who was in charge. After everything was moved into the unit, the storage unit manager then proceeded to tell me I had to drop the truck off at a DIFFERENT location. It was nearly 5pm at this point and she said I could call the scheduling department to see if I could get it switched to the 506 Fesslers lane. Thankfully that was able to be arranged. The whole experience was a nightmare and like I said, I will never be using U haul moving, storage or movers ever again and will share my experience with others.

Rating:

5.0

Was unable to use the app to complete pickup, owner at desk was very helpful and pleasant to work with

Rating:

1.0

Again, a terrible experience. We showed up to the drop off location after driving all day and was told we could not drop off at this location although this was the location my storage unit was located in. I did not find this out until closer to 5pm when I was instructed to call the scheduling department to see if I could switch the drop off location. After being on hold for 20 mins, thankfully I was able to switch the location. Very very poor organization and customer service.

Rating:

4.0

AC did not work. Only blew through defrost.

Rating:

5.0

Very friendly and helpful staff. Great customer service!!

Rating:

2.0

No where marked to drop off vehicle. When pulled up, was then asked to locate vehicle to a spot not larger enough for vehicle.

Rating:

5.0

Keep up the great work.

Rating:

5.0

excellent service and location. Fatima is super helpful.

Rating:

5.0

We did it all on line and the experience was great!!

Rating:

5.0

Friendly and helpful staff at both locations!

Rating:

5.0

Natima has excellent customer service. She was patient and kind when checking me out. She gave me well.wishes on my move. I can't recall the person who checked me in the next morning but he was very kind as well. He gave a good morning and also gave me well wishes. Overall great customer service!

Rating:

4.0

Stagger pickups, if possible. Two people was not enough for the number of customers, however the employees were still helpful and efficient.

Rating:

5.0

Ms. Teresa at the front desk was always very kind and helpful.

Rating:

5.0

you pull into the large carport and there is literally nowhere to park your truck and then you were rim rocked because it is not a pull through carport and there is a main road that you cannot back out on. But the wonderful lady at the desk told me she was gonna take care of everything :-) she was amazing!!!! if you're not a professional truck driver I do not recommend that drop off spot.

Rating:

5.0

THE ATTENDENT WAS VERY HELPFUL

Rating:

5.0

Excellent and Fantastic very clean

Rating:

2.0

Parking is ridiculous. Reserved a furniture dolly online, and they didn't have any. Only had ones for sale. Would not recommend location. There are plenty in Nashville, use them.

Rating:

5.0

especially awesome staffers

Rating:

5.0

The online process was and is a shitshow. Nothing worked and it continues to not work. If it wasn't for the kindness and persistence of the woman working the counter at this location I would have walked out and never returned.

Rating:

5.0

The lady in the front was EXCELLENT!!! She so patient and easy to talk to You should have more people like her in all your locations !

Rating:

4.0

I was very!!!!! Upset to realize that my return of the truck was at 800 Main Street in NashVille BUT my unit was on Frassler Road! Total chaos during the move in and return

Rating:

5.0

Hire a few more people, other than that, very professional & quick.

Rating:

3.0

Clerk couldn't find reservation said we would have to pay 169 instead of 99. Had to wait 1 hour for owner to come down to office . Reservation there the whole time . Felt the clerk was trying to rip us off.

Rating:

5.0

Great service.

Rating:

3.0

They were not very good with communication and I was charged for things I shouldn't have been

Rating:

1.0

I had my 2 year old in the truck and the cab of was coming apart from the box check engine light was on horrible place

Rating:

4.0

No issues with service or cargo van. Fair price.

Rating:

5.0

Great place I used them for a year never had a problem ‼️‼️

Rating:

5.0

Female staff member working on 4/25 at close was incredibly unhelpful and not customer focused at all. Firstly - this employee smokes next to the business doors, instead of adhering to a 20ft distance policy. Non smokers don’t enjoy smelling that, and it makes the facility feel “lesser than.” Second - this same employee closed the doors on us at 6:59pm on a close time of 7pm. We exited the elevator prolly around 7:02? She stood there, looked at us, I knocked, she ignored us. Then waved us off to go to a small hallway door. Then she walked outside and argued with my fiancé about. Eventually speeding off in her car. Problem is - she spent more time telling us why she wasn’t going to open than doors then it would have taken for her to briefly open and close the doors again. It’s poor service. Frankly, unacceptable in regard to common sense communication and actions taken by the employee. Maybe she isn’t paid enough to care, or she simply doesn’t care about client experience in general. The fact that she hung around to argue instead of just opening the door is really stupid. Call if questions - 615.336.4304

Rating:

5.0

Great Experience/Service.

Rating:

5.0

Everyone very friendly and helpful!!!

Rating:

5.0

Everyone was amazing! Thank you

Rating:

1.0

I would like some money back THE AC did not work - the alignment was terrible and kept pulling to the right.

Rating:

5.0

Everything was great

Rating:

4.0

Thank you

Rating:

5.0

Great place cool people clean place thank you

Rating:

5.0

I would recommend your Facility to anyone

Rating:

5.0

Best place

Rating:

5.0

The move in was very pleasant and the person working upfront was great. Moving out was seamless and convenient.

Rating:

5.0

The staff was Very friendly With professionalism.

Rating:

3.0

I did not appreciate them taking money off of my card after they told me that I didn't have a balance they took the money without my knowledge when I specifically asked the worker did I owe anything and he told me no.

Rating:

5.0

Felt like all of our belongings were safe and secure for the 7 months we stored them there. Always clean, comfortable and friendly staff to oversee the facility. Will go back there for sure for my storage needs.

Rating:

4.0

I think that the hours of access should be longer. There are no more 24hr storages and I think that it will really help a lot of people

Rating:

5.0

Great service. Good experience.

Rating:

5.0

Department Managers were outstanding! Especially, Theresa. 🥰

Rating:

3.0

Someone tried to break into my unit but besides that I had a great experience

Rating:

4.0

Everything with my experience was pleasant. Never had any issues. The costs was my only concern.

Rating:

5.0

Our only issue at times was lack of parking.

Rating:

3.0

My storage unit was on 3rd floor and my u it's had nights inside of units. I ordered a 10×20 but I actually got 2 10×10. I paid 3 times for the same truck. Elevator was a pain I had to keep swipping the card also the parking lot is to small and to top my experience they said that I had a balance of 139.00 but they didn't know why my balance was so high because I paid a 80.00 deposit and a 155.00 deposit and 78.00 for the same truck!!!

Rating:

5.0

I will come back if i ever need a truck or storage and the manager Richard was the best he deserves a raise

Rating:

5.0

Exceptionally great customer service. Knowledgeable and friendly. Love the covered loading dock.