Customer Reviews for U-Haul Moving & Storage of Nashville

1,005 reviews

506 Fesslers Ln   Nashville, TN 37210
(Customers can not leave vehicles on site)

(615) 736-5231

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(615) 736-5231

506 Fesslers Ln
Nashville, TN 37210
(Customers can not leave vehicles on site)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Propane exchange
  • 24 hour customer return
  • Wine Storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Destiny Shults was a great help and very pleasant.

DENNIS P. 
Rating:
5.0

Customer did not leave a comment.

Boston C. 
Rating:
3.0

Customer did not leave a comment.

Patricia J. 
Rating:
5.0

Customer did not leave a comment.

Gerald J. 
Rating:
5.0

Customer did not leave a comment.

Carol J. 
Rating:
5.0

Customer did not leave a comment.

Marty B. 
Rating:
5.0

The driver's side door on the truck wasn't aligned properly so there was loud wind noise in the cab

Samuel S. 
Rating:
4.0

Customer did not leave a comment.

Courtney L. 
Rating:
5.0

Broken mirror made it very unsafe. They knew it was broken and thought it had been fixed. No one should drive this truck until the passenger mirror is fixed. You are driving blind

mary M. 
Rating:
5.0

Customer did not leave a comment.

emily K. 
Rating:
1.0

I was given a truck with less than 1/8 a tank of gas and the staff were rude and unhelpful after alerting them of the issue. I will not be returning and will be warning my friends to rent elsewhere.

Allyson C. 
Rating:
5.0

Kahalil Dodd was helpful and informative for our equipment and the location he was maintaining. Out of all the Uhaul locations and staff I have dealt with he was the best. I would recommend this location to anyone especially if Khalil is there.

Andrew T. 
Rating:
5.0

Customer did not leave a comment.

Yabrell N. 
Rating:
3.0

My uhaul caused an accident . They towed my u haul to another city. For two days my stuff and then I was advised pay for another uhaul just to get my things when I got to Uhaul they said it didn't stop because it didn't have brake fluid and power steering fluid now I'm getting the run around about my 326 dollars

Alexandriah C. 
Rating:
5.0

Gentleman was knowledgeable and professional

Douglas B. 
Rating:
2.0

I was moved to an even further location about 15 miles away when there are dozens closer, like this one. I called and moved to this one. When I arrived, they didn't have my rental equipment and said I had to buy it or they can move me again to another U-Haul location, so I bought the stuff I needed to get on with my day. The truck had 66% a tank, not 75%. I also drove 3 miles per the odometer but was charged for 7.

michael R. 
Rating:
3.0

That cargo van was a piece of junk.

PHILIP G. 
Rating:
4.0

Hard to see say it was fairly clean for a moving company, staff was excellent and super friendly/helpful. Easy to return vehicle even after hours. Location isn't great but what can you do especially in Nashville. Probably the best U-Haul experience I've ever had about of the 2 other times using them in the past.

Kyle I. 
Rating:
3.0

Customer did not leave a comment.

Steve S. 
Rating:
1.0

Your customer service reps are rude.. talking in personal phone while with customer and acts like we are inconvenience to them

Patricia F. 
Rating:
4.0

Customer did not leave a comment.

nyajiok T. 
Rating:
5.0

Customer did not leave a comment.

Dan M. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
4.0

The only problem I have was, when I called I didn't realize it was the Layfette location. I called the 8th Avenue South location. When I got there in was charged for approximately 35 miles, I only used 24 miles. I should have received a refund for the unused miles or it could have went towards the gas. However, Iwas chargedmore moneies for the gas. I do know how to do math.

Belinda P. 
Rating:
5.0

Customer did not leave a comment.

hysica C. 
Rating:
5.0

Thank you to Khalil and Destiny for being a big help to us yesterday!

James S. 
Rating:
5.0

Customer did not leave a comment.

Catherine A. 
Rating:
5.0

The support staff was amazingly helpful, friendly, and knowledgeable.

Jeffrey R. 
Rating:
4.0

Customer did not leave a comment.

Drum P. 
Rating:
5.0

Great staff! Great price!!

DANNETTE M. 
Rating:
5.0

Customer did not leave a comment.

Wanda C. 
Rating:
4.0

Customer did not leave a comment.

KIRROLOS I. 
Rating:
5.0

Everyone was extremely friendly and inviting making the whole moving process very smooth and easy.

Meghan P. 
Rating:
5.0

Customer did not leave a comment.

Joshua C. 
Rating:
5.0

Customer did not leave a comment.

Jodee D. 
Rating:
5.0

Customer did not leave a comment.

THOMAS K. 
Rating:
5.0

Customer did not leave a comment.

DEBBIE B. 
Rating:
4.0

I was not informed about the "excess" mileage. I was shocked to see an additional charge for over $80! So I will make sure they tell me about ALL possible chsrges!

Georgia T. 
Rating:
3.0

If a customer reserves a storage unit online, make sure that it's available when the customer comes to claim it!

Danielle K. 
Rating:
1.0

The cargo van smelled of beer and now on my clothes and now the same in my house!!! The rep told me the customer before me had broken bottles of beer in the van and it was not cleaned!!!

Fallon B. 
Rating:
1.0

I told the Uhaul employee who helped me rent the truck that I was using the truck to move appliances. I rented an appliance dolly with my truck rental and had the employee confirm that the location I picked the truck up from would have an appliance dolly for my rental. She confirmed that it did and would be included with the truck I rented. I showed up and the location did not have a single appliance dolly. The employee did not apologize and I was forced to go a different route to move the appliances. Horrible experience!

Thompson G. 
Rating:
5.0

Nothing really, it would be nice if the sliding doors worked somehow with your access card/code after hours (not after access hours of course) but besides great location and cool, knowledgeable and helpful staff

Vince H. 
Rating:
5.0

Customer did not leave a comment.

Catherine A. 
Rating:
5.0

I was unaware that I was charged a day rate for my cargo van. I anticipated a much smaller bill. I thought I would be charged the 19.95 plus miles driven. Not a $90 day fee plus miles driven.

Ken T. 
Rating:
5.0

From the beginning of the pick up, until the truck was dropped off — there's simply enough words to describe the positive experience, which made a difficult day a lot easier. Thank you so much! If I were a bit younger, this is the type of company I would want to work for. You must do something right! This is where the saying, “It's not what they say, it's how they make you feel!!” I was made to feel “important “. Thank them (opener & closer) for me!

don W. 
Rating:
4.0

I was charged for insurance that I asked to be waived. This seems to be common in Nashville I hope never to return to that city.

reck C. 
Rating:
5.0

Customer did not leave a comment.

SHERRI R. 
Rating:
1.0

The representative that was there when I picked it up was very rude to everyone. He told me that he didn't have the dolly that I reserved and then rented a dolly to someone else. He rented someone else a storage unit that still had someone else's stuff in it. Then when I refused to let him talk down to me he told me I needed to leave and rent a truck somewhere else. I have never been so disrespected than I was by this person! His response to it all was that he didn't care because it's not his store. If anyone asks I will tell them to nomevee go to this location.

Nichole P. 
Rating:
4.0

I am a little upset with my U-Haul experience but cannot fault this specific location. We had a reservation at another Uhaul for a Cargo Van and dolly with a pickup time of 10am. They were not available and we were then sent to another location that didn't open for an hour. That location didn't have any cargo vans - although we were told they did. We then went to a 3rd location that ended up finding us this rental. We never got a dolly because no one had any. Overall, this set us back by 3 hours and was a very frustrating experience!

Leah U. 
Rating:
5.0

Customer did not leave a comment.

Natalie N. 
Rating:
4.0

My reservation was moved around to 3 different stores. Then they didn't even have the truck I asked for. The cab smelled of smoke and was very dirty, even the back was full of dirt. After all of these issues they still charged me for fuel, even though I drove less than 40 miles and had it for 3 hours.

Adam C. 
Rating:
5.0

The manager there was really helpful to me I really appreciate him helping me because I had a experience at 1 of the other ones but I'm not even gonna go through that all I know is that I told him and he was willing to help me and then everything worked out OK

DENISE C. 
Rating:
5.0

Daniel was very nice and accommodating I would recommend this place over others

Billy B. 
Rating:
3.0

The location, prices, and availability are great, but the parking area is a nightmare.

Shelby P. 
Rating:
5.0

Customer did not leave a comment.

Gwendolyn C. 
Rating:
5.0

Honestly everything was excellent. I have no complaints at all. Thank you for the quality of service provided

Charles H. 
Rating:
5.0

Thanks for the excellent experience ever

DENISE YA D. 
Rating:
5.0

Customer did not leave a comment.

ERIC M. 
Rating:
4.0

Was told the gas was at half a tank, which it wasn't it was a bit under that, and that I would need to refill to that before returning. The paperwork I was given showed how many gallons to get to half a tank (14) so I filled it with that much from empty before returning and that gave it 3/4 of a tank. Kind of frustrating when I followed the directions provided and feel like I was cheated out of money with gas as expensive as it is right now.

Emily M. 
Rating:
5.0

Customer did not leave a comment.

Nagarajan R. 
Rating:
5.0

Customer did not leave a comment.

Lee B. 
Rating:
5.0

Customer did not leave a comment.

Toccaro D. 
Rating:
4.0

Don't change my 10 foot van for a 15. It cost me a lot of extra gas.

Cole A. 
Rating:
5.0

Again perfect experience!!!!

DAN O. 
Rating:
5.0

This location was so nice. The girl who helped me was extremely kind and even called to let me know I had left my sunglasses so that I could get them

Christi F. 
Rating:
1.0

I tried to turn my truck in a day early and half a tank of gas more than when I picked it up. The Hollywood location is around the block from where I live. I was threatened with a $50 fine if I didn't drive 20 miles to their preferred drop off. When I got there they charged me for going 15 miles over my limit. I hate UHaul now. Never again.

ROY M. 
Rating:
1.0

Tony… A lady that works at the front desk was very unprofessional with us. She left a bad voicemail on my cell and I saved it for home office. We booked our truck for 1 day and she said at check out if we needed we could extend it after I said I might need it for 2. She said to call early if I decided to keep it. So, that's exactly what we did. We extended it. She was hateful about it for some reason. I'm assuming her day was going badly. She then out of nowhere says if y'all want this truck you need to bring it back by 10:30am then raised her voice and said no 10am & if you let late I'm going to charge you a $50 inconvenience fee because I have someone renting it at 11am. We rented the truck at 2:30 the 1st day. So no worries, I just ignored the attitude until the next day she calls me at 9am asking me in a rude voicemail are you on your way. You need to be here by 10. Just hateful. Especially when I told her I would be there before 10 the previous day. When we pulled up. She was smoking outside. A little blonde lady in her late 60s. As I got out of the car she said with a loud voice ARE YOU THE ZIMMERMAN's? It was so rude and bazaars behavior. My husband took the conversation over from there. We replayed the message to her on speakerphone & she said oh that's not bad and laughed it off. I just got in my Mercedes and was ready to go. It just goes to show that people don't have any respect anymore… It's just really sad. She needs to be wrote up or fired for her behavior . This is not what customer service is about. We are business owners here in nashville. It's not even close. Very disappointed…

TIMBERLEY Z. 
Rating:
5.0

Nothing it was perfect thanks again

LAMONTEZ L. 
Rating:
5.0

Customer did not leave a comment.

Pamela A. 
Rating:
5.0

Customer did not leave a comment.

HEATHER S. 
Rating:
4.0

I dropped the truck off after the location closed. I received a call from them the following day. There was some confusion as to where the truck was supposed to be dropped off. I explained that I selected the location because it's close to the airport and I was flying out immediately afterwards. This resolved the issue and my rental was closed without any additional charges.

Renee M. 
Rating:
5.0

The woman at the counter was very friendly and knowledgeable.

TIMOTHY S. 
Rating:
5.0

Lady at front was helpful

JEFFREY W. 
Rating:
5.0

Customer did not leave a comment.

DON M. 
Rating:
4.0

I was moved from the location that I originally wanted and they didn't have all the moving equipment I had ordered online.

KEVIN L. 
Rating:
5.0

Customer did not leave a comment.

SHONDRA P. 
Rating:
5.0

Customer did not leave a comment.

LEAH R. 
Rating:
5.0

Customer did not leave a comment.

THOMAS R. 
Rating:
5.0

Customer did not leave a comment.

HEATHER S. 
Rating:
5.0

Keep up the good work

NARKEETA M. 
Rating:
5.0

Customer did not leave a comment.

Ken T. 
Rating:
4.0

Customer services is great. My item are safe and we'll guarded and secure. Nothing I no of needs improvement. Glad to be doing be business with U Haul.

PHYLLIS W. 
Rating:
5.0

Everything was great!!

Herbert M. 
Rating:
5.0

The staff and personnel at the Fessler's Lane facility from management on down were very knowledgeable, friendly, and helpful. They were all willing to go above and beyond the normal to make sure my moving and rental needs were met.

JOSEPH R. 
Rating:
5.0

Customer did not leave a comment.

THEO N. 
Rating:
5.0

Perfect

RICKY L. 
Rating:
5.0

Customer did not leave a comment.

TORY C. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS C. 
Rating:
4.0

I was really disappointed in the storage not having 24 hour access - I had looked at it primarily based on the assumption that it would be as other UHaul units I've had before have had 24h access. Other than that, I'm pleased with my experience.

WILLIAM L. 
Rating:
5.0

Customer did not leave a comment.

anthony S. 
Rating:
5.0

Friendly, courteous, and professional staff assisted during the rental process, which was quick and easy.

Mark M. 
Rating:
5.0

Nothing about moving is enjoyable, and I believe most people will agree with me on that. I have used this location twice this month and the Team that works there are excellent. They all have a great attitude and smiles during pick up and drop off. When I need a truck for something else, I will be back. C. Mitchell

CHEL M. 
Rating:
5.0

The van I rented was clean and ready to go. Only issue was that it said oil level low to add oil.

John G. 
Rating:
5.0

Customer Service was excellent, I have used U-Haul several times before in other states, and this was the most efficient team by far, and vehicle was clean and ready to go when I arrived. My return was handled very efficiently too. Thank you.

TODD H. 
Rating:
5.0

Customer did not leave a comment.

CHEL M. 
Rating:
5.0

The online process from the app wasn't the best

Manuel C. 
Rating:
5.0

Friendly, knowledgeable staff. Great experience.

JOHN S. 
Rating:
5.0

Daniel the manager did a great job helping us with all details.

DONALD D. 
Rating:
5.0

Customer did not leave a comment.

JEREMY L. 
Rating:
1.0

I use this location to go from Lewisburg back to Nashville I drove to Nashville to pick up the U-Haul do U-Haul was in very poor shape half of the driver seats missing it's been wrecked it's got the tire light on it drives like a log wagon I feel that this was a salvage truck from a junkyard that I got the girl that put me in the truck was so sweet she was top-notch I give her all credit today when I call to let them know that I was running a little behind the lady I didn't catch her name but she was very disrespectful and rude she told me if I did not have the truck back by 1:45 that she will call the customer that's needing the truck and tell them that they're getting their $50 refund back and then I was going to be paying the $50 to them at the U-Haul place I told her that I'm doing what I can I'm having to do this by myself and she's pretty much did not care I told her that I would send pictures to U-Haul that I have of this truck she didn't care do what you got to do she was not a very friendly lady and working for this location and working for U-Haul is going to run people away there's other companies out there that can help out but if you're going to go to U-Haul and that's how you're going to be treated it's not worth it it was not worth my hundred and $165 that I paid

JOSEPH B. 
No reviews have been submitted for this location.

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