Customer Reviews for U-Haul Moving & Storage of National City

3,658 reviews

1300 Wilson Av   National City, CA 91950

(619) 434-0004

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(619) 434-0004

1300 Wilson Av
National City, CA 91950

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Thank you guys especially to this gentleman name Samuel. He is very friendly, professional and attentive to all my questions. And to the rest of the crew. I give you guys 5 stars. I will definitely recommend this facility to all my friends and family.

Lito S. 
Rating:
4.0

Customer did not leave a comment.

esteban G. 
Rating:
5.0

Everything was great attorney container in on Wednesday but they didn't check me out until Saturday and unfortunately they don't prorate for the day so that's okay it's all good thank you

Joseph R. 
Rating:
5.0

Everyone that I interacted with was extremely helpful

Raul C. 
Rating:
5.0

Tell your clients to watch the gas if your going to give them a low tank.

Lorraine A. 
Rating:
5.0

Customer did not leave a comment.

Fredrick Y. 
Rating:
5.0

Manager was very friendly and helpful

reyna L. 
Rating:
4.0

I was very pleased with the service. Stewart

Stewart M. 
Rating:
4.0

Customer did not leave a comment.

Mayra R. 
Rating:
5.0

I've been using them for the Last 5 Years I think it's one of the best place with good customer service good relationships Gabriel very nice guy very helpful I'm happy there compared to the other store National City and Lemon Grove has bad service

JOSEPH R. 
Rating:
5.0

Very professional and answer all questions I need to know.I love during business with them.

navella B. 
Rating:
1.0

When the pods were first delivered, you guys gave me a window of 12-4 pm. At 415 PM someone called me to say I had an unpaid balance and they would not release my containers until it was paid. The person who called also said they couldn't take my payment and I had to call another number to resolve it. After waiting on hold with the other number for 45 minutes, I finally got through and was able to make payment, and around 5 PM the boxes finally got released. The moving help said they were waiting there at Uhaul since 1230...... WHY DID NO ONE CALL ME BEFOREHAND TO STATE THIS WAS AN ISSUE??? WHY WAS THIS NOT KNOWN UNTIL AFTER THE DELIVERY WINDOW?!? The website indicated my account was up to date, I got an email notification in the morning that everything was paid, so I don't understand how/why this issue was raised so late in the day?????? Extremely unhelpful customer service, I will never use Uhaul for anything like this ever again. W.T. Actual F.

Mickenzie C. 
Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
5.0

Customer did not leave a comment.

Jason B. 
Rating:
4.0

More employees!!

Ramon V. 
Rating:
5.0

Customer did not leave a comment.

Caleb J. 
Rating:
5.0

Customer did not leave a comment.

mario Z. 
Rating:
3.0

The staff at this location was very helpful and is the only reason I've rated my review this high. My overall experience with this process was terrible. Someone from corporate didn't submit my reservation to access my Ubox and almost delayed my entire cross-country move. I had to sit and wait for 2 hours for someone here who thankfully went out of their way to make up for the mistake as I had to pack everything into my box that same day. Then my Ubox showed up 3 days late from when it was a "guaranteed delivery" date. I even had extended the time longer than the 2 weeks needed. Overall, the only seamless aspect of this process that wasn't stressful was the at-home drop-off and pick-up. The driver who dropped and picked it up was nice, helpful, and efficient. If you're planning on doing a Ubox move, I highly recommend an at-home delivery as it is not worth the hassle of dealing with having to make a reservation every time you wish to access your Ubox and having the potential issue I had with someone messing up.

Tyler Y. 
Rating:
4.0

I was given the oldest van on the lot, it was covered in oil from every engine it transported before

Daniel I. 
Rating:
5.0

Customer did not leave a comment.

Biljana P. 
Rating:
3.0

There was a woman there telling me that they don't guarantee the pick up location you selected will be the one you actually pick up your truck from. Acted like I should know that and expect it. I've used uhaul for every single move I've done and have NEVER had to pick up from anywhere other than the location I selected.

Rebecca M. 
Rating:
4.0

Get these guys some computers that work better. Staff were all friendly.

scott W. 
Rating:
5.0

The storage manager was very friendly and helpful. They charge me a extra day, because they didn't have available the unit that I reserved online. I had to waited for 2 hours until the one unit was empty for other customer. In the storage didn't have enough cars to move the stuffs. The truck I picked up with 1/2 tank of gas and I returned with 1/4 of tank, they charge me for full tank. They service with the storage manager was amazing but the nonsense charges was really bad.

Nayeli L. 
Rating:
5.0

Service was OUTSTANDING! Yolanda was incredible upon drop off in VA and Alyssa was so helpful in CA. I highly recommend U-Box moving services and have referred multiple friends and family already. Incredible!!

Abbey H. 
Rating:
4.0

Friendly and helpful

arturo A. 
Rating:
2.0

The first rental van I received was infested with cockroaches. I found this out once I got home and began packing boxes into the van. After seeing a few roaches, i lifted up the rubber lining, there were hundreds of roaches. I called the store and no one was answering/returning my call (hoping someone could drive me a replacement van as I could not leave my boxes unattended). After 20 mins of no return call, i decided to drive back to the store as i was in a severe time crunch. I had to return my boxes back up to my 5th floor condo so they would not be unattended, which set me back even more. While the store gave me a new van, they mentioned they would take care of the billing. I'm not sure what I was expecting, but the inconvenience and lost time delayed me receiving the new keys and unable to complete my full move. * when I was onsite at the store, the folks were nice and attempted to be helpful, which is why this is not 1 star. -Bryan

Bryan S. 
Rating:
5.0

Customer did not leave a comment.

Raymond O. 
Rating:
5.0

It's was fantastic and fast everything was great 👍

Sagiel S. 
Rating:
1.0

I only rented the truck for three days not four. I will not be paying for a fourth rental day for everything that the assistance manager of that midway location did to me laughing in my face thinking I was a joke. I'm a disabled vet. The manager of the location is nice but the rest of those fellows need to learn to have a little respect for disabled people. Please call me at (937) 760-6535 Thanks jefe costa

JEFFREY C. 
Rating:
5.0

Customer did not leave a comment.

Muricio V. 
Rating:
5.0

Driverside headlight was out

DONATO D. 
Rating:
5.0

Always a great pleasure to work with the team at Wilson Ave. Great customer service 👏 as always

CRISTIAN C. 
Rating:
5.0

None everything was very good

luis C. 
Rating:
4.0

Providing a more accurate window for delivery and ideally a smaller window of time.

KIRSTEN M. 
Rating:
2.0

I was over charged for gas replacement by over $100+.

Ricardo A. 
Rating:
5.0

Customer did not leave a comment.

Armando A. 
Rating:
5.0

Overall trailer was great. One small potential issue I noticed was the front tire on the left side appeared to be slightly low on air. I did not notice till I loaded my vehicle on the trailer. My trip was going to be below 35 mph, and decided it should not be much of an issue. Other than that everything else was perfect!

JAYTON N. 
Rating:
5.0

Customer did not leave a comment.

johnmark A. 
Rating:
5.0

Customer did not leave a comment.

Thom U. 
Rating:
5.0

Customer did not leave a comment.

Abukar A. 
Rating:
5.0

The staff was friendly with a great attitude. See u soon!

LUIS C. 
Rating:
5.0

Great service

Tom T. 
Rating:
4.0

The only thing I didn't feel comfortable is before I returned the truck, I refilled the gas a little bit more than the when I got it in the based on the gas gauge and told the receiver. when I got my email receipt, there was still a gasoline charge.

Joselito R. 
Rating:
1.0

I rent a trailer for 1 full day and for some reason I don't understood why they charge me for 3 the customer service is really bad they don't have an answer why

rene S. 
Rating:
1.0

They charge me for late return, when they unhook the trailer them selfs

Juan V. 
Rating:
5.0

Pick up and drop off, everything was great. Good customer service. But I loved the way the drop off location was run - easy and quick.

fidel R. 
Rating:
5.0

Fantastic customer service.All the staff I had contact with had excellent interpersonal skills. Spoke briefly with manager thanked him for the excellent customer experience he said I am doing some training . Very positive experience I highly recommend this UHaul establishment

KEVIN L. 
Rating:
3.0

Uhaul was helpful at first when it came to locking in a new customer, however things went south from there. Once my Uboxes arrived at the end destination I had tons of trouble coordinating with Uhaul to pick up my stuff. Almost every time I called I was left on hold for way too long, hung up on, or transferred to another line that left me on hold again. I ultimately got my belongings but it was frustrating, time consuming, and unorganized.

Kendall S. 
Rating:
2.0

Employee seemed like he did not know what he was doing. Even showed him a reservation and he seemed clueless. Took about an hour to get my trailer. The first trailers light system didn't work. The second trailers lights would turn on and off if I hit a bump in the road. When I returned the trailer. Same guy never checked it in and I had to call in to get the problem solved.

DANIEL H. 
Rating:
5.0

Customer did not leave a comment.

Crespin V. 
Rating:
5.0

Customer did not leave a comment.

Joshua O. 
Rating:
5.0

Customer did not leave a comment.

Jonathan E. 
Rating:
4.0

Customer did not leave a comment.

Brandon H. 
Rating:
5.0

Customer did not leave a comment.

Nelson D. 
Rating:
5.0

All good

Tyrone M. 
Rating:
1.0

This was the single most miserable retail experience I have had in decades. The reservation system was Kafkaesque. When a truck was finally brought to me, the attendant advised I "just keep it running. The ignition does't really work." Of course, I didn't leave with a defective truck, but it took another 45 minutes to get another vehicle. This is now way to run a business.

David G. 
Rating:
5.0

All the service excelente

carlos O. 
Rating:
5.0

My experience with renting a storage space at this location was exceptional. I was able to go from a 10X10 space to a 10X15 with ease. Thank you staff for all your assistance and professionalism KS

Kevin S.  |  First Impressions 
Rating:
5.0

Actually everything went well. Customer service was great.. Fast and thorough Thank you

SYLVIA T. 
Rating:
5.0

Buena y pronta atención me gusto saber que había cámaras y gente de limpieza gracias

Delia B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ROY B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tobi G. 
Rating:
5.0

Good employees

Gerard M. 
Rating:
5.0

Customer did not leave a comment.

David D. 
Rating:
3.0

1. Never put an untrained new worker on a register. My pick-up process took 40 min. My worker knew nothing of the process and made me stand there, unable to do anything, while customer after customer was quickly taken care of by manager on adjacent register.. He did not communicate. He asked where did I want to return? I said Fountain Hills. Unbenownst to me, he put Scottsdale on contract. I asked are there pads on the contract? He said no. He was wrong; he put one pad on the contract. He simply printed contract and handed it to me after 40 min. He gave me a total. I asked what was I paying for? He did not know. Manager had to itemize the amount for me. DO NOT GIVE OJT WHEN A FORMERLY HAPPY CUSTOMER HAS A TRAILER TO GET HOME AND LOADED!!!!! The young man has potential, but he had no training. No walk-through to inspect damage was even suggested. Sliding door needed lube badly; dry as a bone. Rusty outside door hardware same; I lubed it at home.

Steve K. 
Rating:
5.0

Muy buena compañía.

Susana F.  |  Overall Experience 
Rating:
5.0

Than you for the storage unit

Jose D.  |  Overall Experience 
Rating:
5.0

Great service and very friendly staff

Geoffrey L. 
Rating:
5.0

Customer did not leave a comment.

ZACHARY R. 
Rating:
5.0

Explain drop off instructions for after hours

Christina S. 
Rating:
5.0

Keep up the good work and making customers happy 😜💯🙏

Frank H.  |  First Impressions 
Rating:
5.0

GR3AT 😃👍 SERVICE!!☺️☺️😃😃

Francisca A. 
Rating:
1.0

Customer did not leave a comment.

Crystal A. 
Rating:
1.0

During the start of the pandemic to when I moved out, Uhaul's process was a nightmare while they raised rent due to the pandemic while other company's were helping their customers save during trying times. The staff was rude every time I called, changing the payment dates (I switched jobs in between the time I was in San Diego) was terrible as you had to "Move Out" and then pay the day you want to "Move In" which no on has time to do. Terrible experience and the facility was disgusting with dead insects on the ground and apparently we had to pay extra for better cleaning but there's no improvement.

Hillary R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

norberto D. 
Rating:
4.0

Customer did not leave a comment.

JULIUS L. 
Rating:
5.0

Customer did not leave a comment.

Todd C. 
Rating:
3.0

A little more organized system. Pick up and dropping off is just a hassle not knowing where to park .

Jose L. 
Rating:
5.0

The staff was amazingly upbeat and knowledgeable. Much better experience than I anticipated

Colin B.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Amy J. 
Rating:
2.0

I had my location services on and was unable to do after hours return. I hope you don't charge me the $20 servicing fee.

Brent A. 
Rating:
5.0

Customer did not leave a comment.

CLIFTON M. 
Rating:
5.0

Good job! See you next time.

Billy Ray C.  |  Overall Experience 
Rating:
5.0

We had to go to this location on National City, since on the other location highland they had us waiting for a long time, and at the end they said they couldn't assist us since they didn't have a place for the doley which was troublesome since we were on a hurry for an appointment. And so then we had to drive to national city where they were really helpful.

JUAN M. 
Rating:
5.0

I don not remember the associate's name (Rai or Rau or something like that, young guy with a black beard) but he was incredibly helpful, and was busting his ass during a very busy time. He also handled a situation with a confrontational customer in front of me very well. He maintained his composure, was respectful, and didn't let it affect his service to other customers. Great Job!

ROSS M. 
Rating:
1.0

The service that o got when renting it was like if I had stole something.

esther R. 
Rating:
5.0

Everything was explained clearly except that I would receive a link to ensure the vehicle was as promised. I just happened to look at my phone and saw it. It's a really great way to ensure I understood the expectations!

Brenda T. 
Rating:
5.0

Customer did not leave a comment.

James W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Henie B.  |  Overall Experience 
Rating:
5.0

Never had any problems with the staff nor the facility. Access was easy. Parking in front of the storage unit can fill up at times.

Jonathan D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Henie B.  |  First Impressions 
Rating:
2.0

Received a truck with a bit less that a quarter tank of gas and then returned it a day later with well over a quarter tank and they charged me nearly $80 for a refueling fee?? This location is scamming customers.

Dalton W. 
Rating:
5.0

The check-in process was smooth and quick. Thank you!

BRIDGET A.  |  First Impressions 
Rating:
1.0

Your manager is very rude and inappropriate. Disrespectful, and a embarrassment to your company. Not happy at all

Oscar R.  |  Overall Experience 
Rating:
5.0

I was really taken care of here. Michael was magnificent as usual and absolutely gorgeous by the way! Lol Thank you for an excellent experience. See all next time.👌😉

SHERYLON C.  |  Overall Experience 
Rating:
5.0

I had a great experience using the u-haul containers.Both when they Picked up at home as well as the location provided to unload my staff in Miami FL.

Alberto G. 
Rating:
5.0

Runs great w AC plus excellent Engine condition.

Don A. 
Rating:
5.0

Parking was pretty tight. Ha-Ha It's a test to see if you can drive!

Craig W. 
Rating:
3.0

I had a truck and two storage units. For the storage unit I asked the staff person what were the hours for the storage unit and they told me 6 AM to 10 PM and I was in the back loading up my storage space and at 8 o’clock this was Friday the doors locked so that was a little disappointing because they said till 10 PM he didn’t specify on certain days it’s different hour and why would Friday be 8 PM

Antoinette G.  |  First Impressions 
Rating:
5.0

Everyone was professional and friendly.

Edith F. 
Rating:
5.0

Customer did not leave a comment.

KEVIN L. 
Rating:
4.0

The only problem I experienced was that worker forgot to put my worker's name on the access list, told me the storage was accessible till 10 pm, that night, but my worker wasted gas and time to deliver a load to the storage at 7:00 pm, and you were closed. Please include Theodore Diven to the access list and include an access card. Thank you.

ROY B.  |  First Impressions 
Rating:
5.0

The personnel at the physical location were great! The person I spoke to on the phone (not in the area) was rude and pushy. Also, I don't believe I should have to give you all my info, to include a credit card as the person on the phone insisted, to get rates and availability information. I just wanted to know how much the equipment was and if it was available, but kept getting asked for my credit card for about 5 minutes. Finally gave up and just drove down to the location.

Yban T. 
Rating:
2.0

There were men outside waiting to steal our stuff as we unloaded. Called the office and female said they are not in charge of that. Having security and better system of allowing anyone to enter would be better

Richard G.  |  First Impressions 
Rating:
5.0

Online checkin made my move easier

Wanda W.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Adaline C. 
Rating:
5.0

Customer did not leave a comment.

Jeromino R. 
Rating:
3.0

Customer did not leave a comment.

CAROL R. 
Rating:
4.0

It would be nice if the staff made sure to inform the customer of things that will cause them to have to return to the counter only to have to wait in line again. Them not doing that for us caused us to be delayed an hour and we ultimately had to pay for extra time on the truck that we wouldn’t have otherwise.

Carrie A.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Robert H. 
Rating:
5.0

Customer did not leave a comment.

Stephen S. 
Rating:
5.0

Customer did not leave a comment.

JOSE A. 
Rating:
5.0

I love Uhaul, going thru such a hard time and they were really nice to me about pulling my stuff out. I'll do business with them anytime I need it. and I recommend uhaul to anyone that needs to move!

ANTONIO E.  |  Overall Experience 
Rating:
5.0

I got locked out of my storage unit after hours and everyone was so wonderful and helpful to me thank you so much!

Karin S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David K. 
Rating:
4.0

Customer did not leave a comment.

Michele K. 
Rating:
5.0

Customer did not leave a comment.

Victor Q. 
Rating:
5.0

Customer did not leave a comment.

Victor V.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Rudy E. 
Rating:
5.0

Customer did not leave a comment.

Brandon M.  |  Overall Experience 
Rating:
5.0

Pleased with availability and particularly the amount of available staff who are ready to go on a moments notice, went earlier to another uhaul/gas station and they clearly don't have the people skills or preparedness that this location has, it was a bit further but we'll worth my time.

Juan C. 
Rating:
5.0

Always friendly always there to help you their smiling faces make you feel special they have helped me in so many ways they have took the stress of paying to much I am really so happy with them thanks a million

Blanca R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JACOB Y.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

RAMON M. 
Rating:
2.0

Customer did not leave a comment.

Eli T. 
Rating:
3.0

Communication needs a bit of improvement!

Ema C.  |  Overall Experience 
Rating:
3.0

I do believe the cashier could be a very nicer situation she look sad. Not happy

ALFRED R. 
Rating:
5.0

From reservation on phone to picking up truck & the explanation of early drop off went well

ESTHER Z. 
Rating:
5.0

They were very friendly and meet my needs.

Gloria G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alexander R.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

nissa t.  |  Overall Experience 
Rating:
5.0

Muy buen lugar especialmente que tiene un area para donar cosas o obtener segun la necesidad

Ariel s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Arianna m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Victor B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

VANESSA F.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Brig M.  |  Overall Experience 
Rating:
5.0

All staff was friendly and professional.

Deegan P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CLARENCE L.  |  Overall Experience 
Rating:
2.0

Having a well lit storage has its downfall. Many different visitors may see the storage items without the owner knowing.

Andrew D.  |  Overall Experience 
Rating:
4.0

Some of your staff are strickly employee only. The access to after or before office hours does not work when I need it

Edwin S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

BRITTNEY W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Loren C.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

sheila P.  |  Overall Experience 
Rating:
4.0

Facility is very well maintained. Staff is very helpful and friendly. My hat goes off to the housekeeping crew for all of their hard work that rarely gets acknowledged. From the supervisor Alma Q. for addressing issues head on and very fairly, to the CST's that put their all into making the storage experience as pleasant as possible. Although thanks are rarely given. Kudos UHaul for exceptional service, that is is no longer the norm!

Lorena T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Albert A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Edmundo G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bertha R.  |  Overall Experience 
Rating:
5.0

Quick n easy! Thank you! ☺️

Mariaelena A.  |  First Impressions 
Rating:
5.0

Hands down one of the most seamless experiences with storage and truck rental I have ever experienced. The staff was super helpful and the facilities on site make moving and storing an easy experience! Definitely will be recommending this location to friends and even use again!

sean s.  |  First Impressions 
Rating:
5.0

I had very good vibes all the time! Thank you

RICARDO JOSE C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER A.  |  Overall Experience 
Rating:
4.0

Keep up the good job.

Czar L.  |  First Impressions 
Rating:
5.0

Thank you

Paul G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Michael M.  |  Overall Experience 
Rating:
5.0

Easy access, quick sign up, very friendly and kind staff, second time using this location and I will go back if I ever need to

Haley K.  |  Overall Experience 
Rating:
2.0

Major roof, LEAKS, the anti-theft alarm system, doesn't work, and not enough light. In National City CA, (a town that get only 12 inches, of rain a year) a major roof leak shouldn't, happen. That's poor and deferred maintenance; that cost me hundreds of dollar's, plus inconvenience, With return trip to town, to handle it. The whole floor flooded. Myself and a lot of renters, suffered greatly. The alarm system works sometimes and is not dependable. It work when I first moved in. But, I asked for help, with and received, a cold shoulder. My unit, I was dark, so I would bring flash lights. Ms Sabrina Felix, is a step above, most people in customer service, and suggested I get a dolly because my truck had no ramp. (2 of my items were well over 125 pounds each). Ms. Felix get a 5 stars rating. Bye for now Mr Thomas Mccullough P.S. Ask me about my U-haul, truck rental that I returned on 12/11/2021

Thomas M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jocelin V.  |  Overall Experience 
Rating:
2.0

A few homeless individuals were staying in their unit after hours, sleeping inside. I reported this issues several times and nothing was done to address or resolve the issue

Yossi A.  |  Overall Experience 
Rating:
5.0

I set the alarm off because I entered my code on the wrong keypad. Could u possibly invest in a drink vending machine?

Keri A.  |  Online Move In 
Rating:
5.0

Top notch service

Osamudiamen O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Justin T.  |  Overall Experience 
Rating:
5.0

Up to this time I have never needed a storage unit but when I did it was very convenient.

Kimberly A.  |  Overall Experience 
Rating:
5.0

The gentlemen were great!

Montrula D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alan M.  |  Overall Experience 
Rating:
5.0

It was a swift, painless process and the location was clean and easy to get into. Staff was very helpful and friendly.

Haley K.  |  First Impressions 
Rating:
5.0

1300 Wilson Ave., National City, CA has a professional and friendly staff. I have rented trucks and storage space from and never had a problem.

Prentis J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jennifer N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

sherlyn f.  |  Overall Experience 
Rating:
5.0

Friendly front desk staff, efficient, and great service

Esmeralleda S.  |  Overall Experience 
Rating:
5.0

Thank you for helping me with my storage needs

Hilda O.  |  Overall Experience 
Rating:
5.0

The national city staff was awesome whenever we had any problems they took care of it immediately. Great team over there.

stephan l.  |  Overall Experience 
Rating:
5.0

We rented a storage space for a few months, my overall experience was a good one. I have no complaints.

Jay M.  |  Overall Experience 
Rating:
1.0

Did not have my storage available at location I reserved Had to drive to another location. Luckily the representatives at new location were helpful. This move was the worst experience made possible by Uhaul online and customer service.

Ruby H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ralph J.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Raymond P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Charles K.  |  Overall Experience 
Rating:
5.0

Really good Service

Hector G.  |  First Impressions 
Rating:
5.0

All in all was a good experience staff was great always maintain a good clean facility recommend it to anybody keep up the good work Louis formica

LOUIS F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Max L.  |  Overall Experience 
Rating:
5.0

Highly recommended

Andrew T.  |  Overall Experience 
Rating:
1.0

La Supervisora de ahí del centro de National city es una Racista grocera y por supuesto lo va negar pues por su posición abusa de ese cargo Además No es nada amable ni cordial y ni siquiera se toma la amabilidad de Saludar No se su nombre pero se que es la Supervisora y por ese motivo saque mis cosas de ahí Deverian de poner gente menos prepotente que No traiga sus problemas personales a su trabajo porqué por la cara que tiene Se nota que No es Feliz y que feo que lo hagan sentir así a uno !!!

Sara D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kathy d.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Glenda V.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

ERIC D.  |  Overall Experience 
Rating:
5.0

Was a customer out of state here for 3 years. Returned to retrieve my storage items and was expecting some type of storage damage. ie rodent, mildew etc. To my amazement, my stored items was just as I had originally stored them. This place is Awesome, their facilities are the best I have ever seen. They truly have Pride and Professionalism in the care of their facilities. Not to mention the Excellent customer service. I think their maintenance and cleaning crews deserve a much needed raise for their contributions to the Uhaul brand.

eric f.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tony G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jason G.  |  Overall Experience 
Rating:
5.0

Our Rental specialist was very kind and knowledgeable. He was very helpful. I apologize. I forgot his name. He was patient as well.

sherlyn f.  |  First Impressions 
Rating:
4.0

Sabrina was great, very helpful and great customer service

CLAUDIA C.  |  First Impressions 
Rating:
4.0

Little bit expensive but worth it for the security

zachary h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John T.  |  Overall Experience 
Rating:
5.0

I thoroughly enjoyed my time with your company. Thanks for everything!

susan j.  |  Overall Experience 
Rating:
4.0

I thought the facility was secure until someone broke into my unit. Overall, it seems to be pretty secure. The facility is well lit.

catherine b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brian A.  |  First Impressions 
Rating:
2.0

While the workers were nice, every time we went to our storage, our card malfunctioned and the alarm went off. We ended up getting new cards nearly each time which was frustrating since the cards didn’t work—even after employee assistance. I personally went 5 times to the office and my husband went at least this many times if not more as well just to get access to our unit we prepaid for in advance. This card malfunction also caused us not to be able to enter the facility after hours, which difficult when working during the day. While it was nice to get the first month free, it was more hassle than expected.

Sarah C.  |  Overall Experience 
Rating:
4.0

The only thing I didn’t like was how my price went up twice in a year , I was never told my price would ever change .

Datresse P.  |  Overall Experience 
Rating:
5.0

You all did an outstanding job !!! ❤️😃

timothy p.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Guy S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Selena C.  |  Overall Experience 
Rating:
5.0

Everyone was very helpful. Carlos was especially helpful: he was very professional and patiently answered all of my questions. He made sure that my new storage unit fit my needs perfectly. The facility is very clean, modern and secure. Thank You!!!

Patricia H.  |  First Impressions 
Rating:
5.0

Keep up the good work and whichever one lots of blessings and God is good

Joaquin M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Israel S.  |  Overall Experience 
Rating:
1.0

Complete nightmare! Storage unit that I rented was already locked and occupied and the reason the next day given was it was a glitch in your system. We called the general manager to advise of the issue and was told there was nothing that could be done Sunday evening so I had to drive truck back home. I called the owner of the company and left a message and still have yet to hear from him after leaving detailed gripe. I moved my stuff to my storage Sunday evening and was not able to unload my rental truck and received no help until the next day. The worst service I’ve ever encountered with a truck rental and storage facility. I had to take off of work the next day losing a day’s pay to resolve the issues caused by your company and I am extremely unhappy with your service and will comment on yelp as I always do with “terrible” customer service. Last but not least I was given a truck that had absolutely no gas in it and my first stop I had to make was to a gas station which was also my first experience with a truck rental company.

Leverne H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jackie h.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Henry P.  |  Overall Experience 
Rating:
5.0

The place is well kept, everyone is very nice and helpful.

Leticia N.  |  Overall Experience 
Rating:
5.0

Excelent

Jose B.  |  First Impressions 
Rating:
1.0

Customer service representative was poor. I asked if there was any sort of discounts for military members since I am deployed and needed a place to place my stuff since we no longer have a house in San Diego. The representative said no they can’t do anything for me even though I let him know I could send him proof I am active duty and my wife had her dependent ID. It’s unfortunate but I understand that some companies have no respect or empathy for military families. Overall just getting this short term and will move my stuff somewhere else first chance I have.

Alan L.  |  Online Move In 
Rating:
5.0

Moving my stuff into your facility was extremely easy. I was so impressed with the cleanliness and ease of the operation. Customer service was very helpful. And I couldn't believe all the supplies that were available to help me in my transition with the move. I also appreciated the use of your cart. The space I was given was on the first floor near the door. So it was so easy to move everything. I was also very impressed with your security system. What an amazing experience!!! Moving is always so difficult, but you made it so easy. Antoine, who owns Brains and Brawn Moving and Packing in San Diego highly recommended that I use the U-Haul at National City for all of these reasons. I understand he is at your location almost every day.

Katharine B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marcelo i.  |  Overall Experience 
Rating:
5.0

Was pleased to see the storage facility Well clean and maintain always had cards available for my use staff was very friendly manager and general manager were exceptional and willing to work with me when I needed to change units appreciated the effort and dedication the staff members put forward to ensure my continued patronage and satisfaction

CIARA A.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Erin D.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Scott S.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Coryene R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stephanie C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Janet A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Timothy R.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Bethany V.  |  First Impressions 
Rating:
5.0

Very satisfied, thank you all🥰

Sylvia P.  |  Overall Experience 
Rating:
4.0

Helpful staff

Wayne B.  |  Overall Experience 
Rating:
4.0

Great customer service and well kept facilities

Romy C.  |  Overall Experience 
Rating:
5.0

Very professional and knowledgeable

CLARENCE L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Waldy R.  |  Overall Experience 
Rating:
3.0

J

Laurence N.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

SHARETTA B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Rossendo R.  |  Overall Experience 
Rating:
5.0

Manager handled my problems great person only one out 10 that gave me help with my issues thank god for. This man🥰

Terrie W.  |  First Impressions 
Rating:
2.0

Some of the Staff is so rude. Not everyone but there are a few ladies that have helped us before and were incredibly rude and had a poor attitude. We rented uhaul equipment from another location because this location made it seem like we were a burden

Chase R.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

gloria g.  |  First Impressions 
Rating:
5.0

I wasn’t able to get there until right before the office closed, but the staff were still very helpful and helped me get my unit. It was always clean when I visited the facility. Any time I had questions about my contract, they were able to fully answer them.

Erica P.  |  Overall Experience 
Rating:
5.0

I would like to thank alma for her hard effort to keep my sister and my stuff secure and made effort to get our stuff to us in a timely matter and God bless you and we will pay you back just as soon as we can

Kathleen H.  |  Overall Experience 
Rating:
5.0

The process was super easy from reservation online to walking in and finalizing the paperwork. Great customer service!

Leticia N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marinadawn S.  |  First Impressions 
Rating:
1.0

It was a horrible experience very unprofessional I had to drive all the to ramona and back to NC

George R.  |  Overall Experience 
Rating:
5.0

Para mi fue una gran experiencia trabajar con ustedes en mi mudansa desde San Francisco asta San Diego rodos me trataron muy bien y me ayudaron en todo muchas gracias- “ uhaul service. Los presios exelentes y acsesibles.

MANUEL C.  |  First Impressions 
Rating:
4.0

Every staff was very kind and helpful. The facility was very clean and well maintained. The only issue I had was the elevator. There is only one, so wait time could be a little long on heavy traffic days.

KENNETH F.  |  Overall Experience 
Rating:
5.0

Having moved 3 times in the past year - once across country, I have visited a fair share of U-hauls and this facility is not only the best in SD but the best I've seen in CA. Clean, safe units and helpful staff. We had storage at 2 others U-hails in SD and chose this one, the furthest away from us but hands down the cleanest and best run!

VICTORIA N.  |  Overall Experience 
Rating:
5.0

This facility was very clean and well maintained. The cleaning crew kept the place very clean but were never intrusive.

Catherine k.  |  Overall Experience 
Rating:
5.0

The facility was immaculate. The staff are friendly and helpful and made sure I was taken care of.

Keith M.  |  First Impressions 
Rating:
3.0

When i arrived to the unit there was no lock inside so i had to purchase one from walmart

Madison P.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Daniel G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Emily B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Ashley R.  |  Overall Experience 
Rating:
5.0

Great staff, Super helpful .. The elevator and parking location were not very customer-friendly. Very long walk and super slow elevator really drug out our move-in.

Greg F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Veronica E.  |  First Impressions 
Rating:
5.0

Amy was very welcoming and acknowledged each customer that came into the store. She did an outstanding job walking me step by step through the process of finding the storage that was right for me and showing me how to access it.

KENNETH F.  |  First Impressions 
Rating:
5.0

Always worked with me on late payments.

Edgar E.  |  Overall Experience 
Rating:
4.0

I really liked the free one month storage and three day lease with the truck. I moved from Arizona to San Diego and it went smoothly. Lots of locations to choose from.

Aliyah C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jasmin M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Angelique B.  |  Overall Experience 
Rating:
5.0

Staff is always so helpful. Units are perfect for all the things i need to store away.

Efrain S.  |  First Impressions 
Rating:
5.0

Only downfall is the stairs are emergency exits only so you have to wait on the one elevator to go to other floors. The place gets the job done though.

Aaron C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Donasia B.  |  Overall Experience 
Rating:
1.0

I request for a large unit, insteadI was given two smaller units. I couldn’t fit all my stuff.

Ramesh R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

matt b.  |  Overall Experience 
Rating:
5.0

Pay your employees a liveable wage. They take good care of your business and your clients, and you, in turn, should take care of your employees. Pay your employees well.

DIANNE O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kevin A.  |  Online Move In 
Rating:
5.0

Amy & Mitchell were extremely helpful and friendly. I was greeted as soon as i walked through the door. Great customer service 😊

Irene B.  |  First Impressions 
Rating:
5.0

Storage experience was good. Ubox has not been as good. Poor communication and delays.

Krish M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROBERT V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gina C.  |  Overall Experience 
Rating:
3.0

I stored my things at this facility for 2 years and after a year the manager gave me a 25% discount because I’d been there a year and it was when covid started so that was very nice. When management changed I for an email that said they would not be offering that discount any longer. I asked why and they said because they have a new manager and he doesn’t want to honor it. I was pretty upset. I told them I would leaving the facility and I was told that I would have to get my stuff out before the next bill due date or o would be charged for another months even though it was going to be only 2 days past my due date. I reserved a uhaul truck to remover my things and when I got there I was told that I would have to provide a phone number of someone I know that wasn’t with me to be able to get in touch with someone I’d I stold the truck! She said that they get a lot of trucks stolen from that area, National city, and that is a policy there. She said that they would HAVE to be able to tak to someone and if they didn’t answer the call I would have to give them another number for someone else! I was so upset to be accused and called a thief but now on a Saturday morning at 7am they want to disturb someone I know who doesn’t even know anything about my move to verify they know me and will be contacting them in case I steal a 15foot uhaul truck!?! The woman at the front was very rude and highly unprofessional she does not know how to explain policies without accusing or offending a long time customer. After I told her how ridiculous this was she said or my manager can sign off on it. I said ok I would like to tak to your manager he came out and was very aloof and didn’t seem to care about anything and he said the same thing until I said but she just said you could sign off on this and then he said “ok” and then walked away!!! After getting the truck i was told it was ready and it had the keys in it so my son took it and went to the back to start unloading my things and then an associate parked behind my car with another uhaul truck and said this is your truck. I said that we already have our truck but he literally could not understand what I was saying and when he finally got it he said I will walk over there and drive the truck back to the front and as he walks away he said very loudly the F word very angrily!!! Unbelievable! It also did not have the dolly that I rented either and when I went back in to tell them the same woman said just Take one that is displayed in the front outside, very unorganized and not helpful at all. So part of my experience at this location was great with the old manager. They are now very unorganized and don’t care about their customers. I am so glad I am not giving them any more of my money. I have used uhaul for years but now I will go to a different company for all of my moving needs.

Genowa D.  |  Overall Experience 
Rating:
3.0

Does everything have to be done through an app? You already have all my information and now you need to take my data information for free too? What else are going to try to bleed me dry for? Other than that, the staff was lovey and gave very good service despite the slave wages you’re obviously paying them. Regards

DIANNE O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kyle H.  |  Overall Experience 
Rating:
5.0

None

Christopher T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Susan M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

herve b.  |  Overall Experience 
Rating:
5.0

Great customer service

VIRGINIA E.  |  Overall Experience 
Rating:
5.0

Blake is amazing! He saw I was very frustrated with trying to organize my moving plans and went above and beyond to take care of all my needs.

Richard H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Max B.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Stephen W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Erica S.  |  Overall Experience 
Rating:
1.0

Staff couldnt find my reservation. Then I was given another unit which is in the furthest possible place from the elevator. The person in the unit next door was very sketchy and had clothes all over the place. It almost looked as if he lived there

Feliciano H.  |  First Impressions 
Rating:
5.0

Friendly & knowledgeable staff i the showroom.

Kelly f.  |  First Impressions 
Rating:
1.0

Had a very hard time contacting the office to check out and the online checkout didn’t work, so my checkout got processed late. Tried to contact multiple times to find out if I needed to check out before a certain date to not get charged for the following month or if they would prorate. Got charged an extra month because I never got an answer and when I finally went to get my stuff out the elevator was broken. Asked for a money back on for this month as I am moved out was told someone would get back to me and still have yet to hear anything. Terrible customer service, yet this would be very to rectify. Will not be recommending to anyone.

Brett B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marcela G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tarina G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BRADFORD E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ron C.  |  Overall Experience 
Rating:
5.0

Excellent experience! Manager was especially knowledgeable and well organized. Will definitely use again

TERI ANN S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RALPH S.  |  First Impressions 
Rating:
5.0

Clean safe and helpful staff

Camille S.  |  Overall Experience 
Rating:
5.0

From the moment I called, I was treated with great service. The over all service was excellent. I would recommend U Haul. I’ve used private storage in the past and also your competitors. Yours by far was the best. Thank you for allowing me to store with the best. Respectfully, Lee Morgan

Wanda M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Yandrika D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

esmirna b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gameliel s.  |  Overall Experience 
Rating:
5.0

excellent business, great customer service at this location keep up the great work!

AJ D.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Thomas Israel S.  |  First Impressions 
Rating:
4.0

my move out date was March 6, 2021. i have that proof.

Rebecca D.  |  Overall Experience 
Rating:
5.0

I wanted to say that one of the greatest storage places have ever been is the U-Haul you guys treated me good and you guys help me so much thank you so much for that convenience storage moments of my life and thank you for all the services you gave me

Samuel R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

roberto r.  |  Overall Experience 
Rating:
5.0

Alma was extremely helpful and patient with me I really apreciate the help in this very difficult time in my life thank you!! Sincerely, Christina Sarah 619-733-3577

Christina S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Raquel L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Trindad M.  |  Overall Experience 
Rating:
4.0

Reserving the moving truck & changing time of pickup was no problem ... every person I came in contact with via phone/person were amazing & when I ended storage contract they thanked me for using UHAUL for my storage/moving needs !!

Esther Z.  |  Overall Experience 
Rating:
5.0

I left because I recently got a house and my wife is pregnant so I have the storage and need the extra money. My experience with the storage was excellent no complaints. Will definitely recommend it to people who need storage.

Colen B.  |  Overall Experience 
Rating:
5.0

Customer service was kind and friendly. They were very helpful.

Deborah W.  |  First Impressions 
Rating:
5.0

All the staff was very professional and friendly. Definatelly I will recomend U Haul at Wilson Ave. Thank you very much Sincerely Sal.

salomon e.  |  Overall Experience 
Rating:
5.0

It’s been a rough year for my family & I, mainly due to COVID. We have lost everything so please know I am forever grateful for Alma for working with me to retrieve what little we have left in our lives. I didn’t care about any clothes and or any materialistic items just my babies pictures and awards. It’s all I got. Thank you guys for always being professional & even compassionate.

Denise L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BRIAN F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Esmeralda R.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Chao M.  |  Overall Experience 
Rating:
5.0

Shout out to Sabrina Felix. She is knowledgeable and made my rental process pain free. To the powers that be SABRINA needs a huge promotion. She deserves 2👍👍 Outstanding.

Dean B.  |  First Impressions 
Rating:
5.0

Excellent customer service and the facility is exceptionally clean and easily accessible!

Geri D.  |  Overall Experience 
Rating:
5.0

I was very happy there the new manager is the best.very good sevrice6 thank you again

Carol P.  |  Overall Experience 
Rating:
5.0

Sabrina has excellent customer service. She was very knowledgeable and helpful to meet my needs.

Kelly f.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

roshelle a.  |  Overall Experience 
Rating:
3.0

We had to wait in a long line to check in, which seems counter-intuitive since you advertise 24-7 storage rent and check in, and since we are living in covid time. The person who helped us kept removing their mask while we were checking in. Not safe!!! We were charged for a lock but when we got to the storage unit there was a welcome packet, including a lock, in the space. So we paid for a lock we didn't need and now we have two.

SUZANNE S.  |  First Impressions 
Rating:
5.0

Great U-haul team

Julio S.  |  Overall Experience 
Rating:
5.0

Thanks it was a pleasure

Richard R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Milan T.  |  First Impressions 
Rating:
4.0

LOVE EVERYTHING BOUT FACILITY JUST HOURS! If they could stay open a lil longer especially weekend when we have most time to move our belongings to storage cause it’s the weekend and most of us patrons have weekends off!! Thank you

Laura K.  |  First Impressions 
Rating:
5.0

great service all around

OLLIE H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Samitea T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mirna R.  |  Overall Experience 
Rating:
5.0

Staff were always helpful. Made my life easier. Thank you.

Esther M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

angel g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARIO H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

marsha d.  |  First Impressions 
Rating:
5.0

Your Staff was excellent , so are ur rates comparing to other places. Nice and clean place

frances a.  |  First Impressions 
Rating:
5.0

Very friendly staff.. the employee that helped me completed the whole psocess within 10 minutes, no problems. Mow that’s what I call “getting down to business” Thank you very much

tahamon b.  |  First Impressions 
Rating:
5.0

Thus far, the cleanest storage facility I have seen! The staff were very professional, considerate! Excellent customer service!

RICHARD S.  |  Overall Experience 
Rating:
5.0

Se viaja seguro los asientos son comfortable volvería rentar buen servicio y amables bien personal

Maricela H.  |  Overall Experience 
Rating:
3.0

Im disappointed because, we came yesterday and told the stuff that I'm going to close my account and move out all my stuff but I still got charged today? I have 2 payments coming on Monday and I have to call Uhaul back to get reimbursement? Now, im being compromised because of that. I need that money for payments and allowance to go to work starting tomorrow Sat and Sunday till my next pay check? I could have give you 5 star if this inconveniences didn't happened? Pls give my refund ASAP so I can make my payments on time. So worried!

Rochelle T.  |  Overall Experience 
Rating:
5.0

La locación es muy buena y el edificio está muy bien cuidado

virginia t.  |  First Impressions 
Rating:
5.0

Personally, I like to thank U-haul of 1300 Wilson Ave, National City. I have some health problem and in this hard time of my life, U-haul helped me in keeping my personal belongings during a year or more with a minimum amount. Thank you again & again..

joel b.  |  Overall Experience 
Rating:
5.0

Other than there should be 24 hour access it was great. Owner rocked staff rocked and facility was off the charts. A- the only reason you got the minius on the comment was no 24 hour access. I work strange hours

John H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Teresa E.  |  First Impressions 
Rating:
5.0

Thank you guys big time for helping me out! I appreciate the hospitality and kindness i was giving. Most of all thank you for understanding my situation and helping me through it. Thank you!

Joshua C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jason G.  |  First Impressions 
Rating:
5.0

Vip super clean and I stay less than. A month no hustle and it’s free I was shock

Michael N.  |  Overall Experience 
Rating:
5.0

Everything was so easy and not stress full at all. I had no problems and the facility is so clean i was shocked!!! Everyone is real nice and helpful. I love it thank you!!!

Trystal B.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Roberto G.  |  First Impressions 
Rating:
5.0

Really large elevator, could easily fit king size bed all the way to the storage unit.

jose o.  |  Overall Experience 
Rating:
5.0

Friendly staff. LOVE the ‘Get the first month free’ storage rental promotion!!

Roy S.  |  First Impressions 
Rating:
1.0

Was double billed at ballpark and had to extend rental Wilson not notified. Social distant not working, Acting like social lazy stupid sccepted.

DAVID n.  |  First Impressions 
Rating:
4.0

Parking lot was so busy and couldn’t find entrance other than that the one month free drew me here Customer service very nice young man helped me.

Camille S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ariel h.  |  Overall Experience 
Rating:
5.0

Personal amable buena atención e interesados por mis necesidades

Carlos M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

yoana w.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Steve L.  |  Overall Experience 
Rating:
5.0

Excellent customer service received from Angie!

Geri D.  |  First Impressions 
Rating:
5.0

Facility looked brand new. Extremely clean and the staff was excellent.

Lisette L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

YESSICA MARIA P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Linda H.  |  First Impressions 
Rating:
5.0

I could not have had aby better service that what I experienced from U-Haul Moving & Storage Of National City. Their personnel was extremely helpful and accommodating. Anyone choosing their facility will be blessed and thankful for having chosen them.

Dimitri b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ruben A.  |  First Impressions 
Rating:
3.0

The location itself was great. However, when calling or returning a call from a specific question, I had to go through 2 Nat'l Customer Service Reps, was on hold for MORE than 30 minutes just to have the last Rep inform me that the local site had what they needed. One, the local site should have called me back to let me know. Two, I understand how busy you are with everyone moving, however, to be handed off to anothe r Nat'l Rep from one Nat'l Rep and to be on hold /on the phone for about 45 minutes was a complete WASTE!

Roberto L.  |  First Impressions 
Rating:
5.0

The girl with different nail polish was awesome. She is very knowledgable about her job.

Rodel D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

George R.  |  First Impressions 
Rating:
5.0

Customer Service is Extraordinary! Definitely Recommend this Location

kelly G.  |  First Impressions 
Rating:
5.0

Great facility

Steve L.  |  First Impressions 
Rating:
5.0

My issues came when I finished moving my belongings into the unit. There was no instructions on how to check myself out. I also had an issue checking the truck in after hours

Erskine E.  |  First Impressions 
Rating:
3.0

Roaches in the storage facility

Rebecca R.  |  First Impressions 
Rating:
5.0

Luis was extremely helpful during our visit! He even helped us switch from a unit we thought would hold our items to a larger unit that worked out so much better! He was amazing!

Jeamarie A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

alec e.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jose S.  |  Overall Experience 
Rating:
5.0

The receptionist was very efficient

Eddie G.  |  First Impressions 
Rating:
5.0

Excelente servicio. Muy buena ubicación y limpieza como de hospital!!!!

Jose H.  |  Overall Experience 
Rating:
1.0

The staff was unfriendly. The policy of having to have two phone numbers is discriminatory. The manager was aggressive and unhelpful.

Kimberly B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

kelly G.  |  Overall Experience 
Rating:
5.0

Thanks to everyone for your help. Great job!

Brenda K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Aaron H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Miguel M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RAMONA M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

john r.  |  Overall Experience 
Rating:
5.0

Very pleased with the service and the facilities. Will definitely recommend this location to others.

Jeremy G.  |  First Impressions 
Rating:
1.0

They gave my reserved and paid storage unit to someone else. I had to drive 18 min away after 2 hours of them “figuring it out “. I get to the storage they reserved in exchange, it has a lock after 30 min someone breaks the lock and is filled with trash .. I was offered my first month free and I still got charged , not the best experience

SHARLYN E.  |  First Impressions 
Rating:
5.0

Highly recommended and very recommendable to all people and to all my friends whose gonna need storage and hauling and mostly moving 5 star facilities and excellent service and security of property

Lawrence A.  |  Overall Experience 
Rating:
3.0

You can just walk right up to the door and it opens automatically without having to check in? Not secure. The access hours were restricted, which was an inconvenience. The office closed at eight, which was an inconvenience. The staff is great. Very cool and friendly people that are willing to answer questions and accommodate. They are always cleaning. The place was spotless. Everybody always says national city is gross and dangerous, but it never felt like that.

Branden C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Francisco C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

DARRYL S.  |  First Impressions 
Rating:
5.0

Thank you for your assistance, if I ever need to use a storage facility in the future, I will always come back to use this facility.

Belen D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Verneal E.  |  First Impressions 
Rating:
5.0

I was able to do everything online and had no hassle! The facility itself was easy to navigate and felt like my belongings were definitely gonna be safe.

Savannah A.  |  Online Move In 
Rating:
5.0

Luis at the National city office was very helpful and patient with me. Thanks Luis. I’m also grateful to the staff over at the Chula Vista office for telling me about uhaul storage. Thank you Uhaul!

elssy r.  |  First Impressions 
Rating:
5.0

This facility epitomizes what service in America is. Friendly, efficient, courteous, helpful. I mean what else do you want. They are great!!!!!

Jose H.  |  First Impressions 
Rating:
5.0

Thank you!

IRINA S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Heidi P.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Kenny L.  |  Overall Experience 
Rating:
5.0

My only issue was when accessing my storage unit the lights would go out and I would have to walk down the hall to get them to relight because they are motion-sensitive.

wendy c.  |  Overall Experience 
Rating:
5.0

The staff is friendly and the manager mark Fernandez was always helpful.

Omar N.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Dale P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ASHELY W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Janette B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jaime Y.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lizbeth C.  |  Overall Experience 
Rating:
5.0

The staff is very friendly.

perla g.  |  Overall Experience 
Rating:
5.0

Thanks

Jose E.  |  First Impressions 
Rating:
5.0

This U-Haul Facility is well equipped and organized. I would recommend it specially and because of the conveniency I had experienced . They’re pricing is very competitive And undefeated.

gene v.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Imelda C.  |  Overall Experience 
Rating:
5.0

Very nice, you were flexible on moving out a couple days after the due date at no extra charge

Jose G B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeannette R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Scott S.  |  Overall Experience 
Rating:
5.0

Everybody there was Very Professional and Courteous.I with I could say that about the Mesa Arizona location . When I picked up my car Dolly,the guy helping me seemed like he was on meth.

Adrian L.  |  First Impressions 
Rating:
5.0

Everything was great. Very clean. Always saw a janitor on site. Always felt protected . Only minus is when I was moving out (around the he 1st) i noticed homeless around the facility like they knew it’s the time of the month people leave things behind and they were snooping around and I didn’t feel safe being there with my son. Other than that EVERYTHING AND EVERYONE at this place gets 5 stars.

Elizabeth A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Santiago B.  |  Overall Experience 
Rating:
4.0

The staff was very helpful.

Earl D.  |  First Impressions 
Rating:
5.0

Excellent

Carolina S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LUZ R.  |  First Impressions 
Rating:
5.0

A+

Omar R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michelle S.  |  Overall Experience 
Rating:
5.0

I had a good experience using u-haul National City. I never had any issues with my storage there. The employees where always nice and helpful and the storage facility was always keeped nice and clean. I would recommend this place.

Jaime M.  |  Overall Experience 
Rating:
4.0

I would like to be able to access my unit until a later time without having to pay an extra fee. Other then that it's great.

leanna r.  |  Overall Experience 
Rating:
5.0

Gave comments previously. Impressive and efficient.

Scott S.  |  First Impressions 
Rating:
5.0

Exceptionally clean facility including restrooms. Staff very attentive.

Felipe R.  |  Overall Experience 
Rating:
5.0

Superb customer service!

Kristine T.  |  First Impressions 
Rating:
5.0

Thanks

Corazon M.  |  Overall Experience 
Rating:
5.0

All the stuff they’re nice with the customer

Huda P.  |  Overall Experience 
Rating:
5.0

Always like to do business with this location, very courteous people and helpful.

David S.  |  First Impressions 
Rating:
5.0

Everything was good and very clean.. And very secured place too

Miguel L.  |  Overall Experience 
Rating:
4.0

Had to wait a bit for help

laura m.  |  First Impressions 
Rating:
5.0

Very satisfied with your services. Thank u

Frank V.  |  Overall Experience 
Rating:
5.0

Very clean , & felt like my stuff in the storage was taken care of . Thank you uhaul .

Andrea M.  |  Overall Experience 
Rating:
5.0

Great staffs, secially Gina / Regina.

SHERWIN B.  |  Overall Experience 
Rating:
5.0

Thank you Evan for your kindness and helping us out find the right choice for our needs. We really appreciate how fast and helpful you were to us.

Jessie B.  |  First Impressions 
Rating:
1.0

Not ready

ada h.  |  Overall Experience 
Rating:
3.0

I would've given a much better rating, but it is just too gosh darn expensive as compared to a neighboring storage units

Angelita B.  |  Overall Experience 
Rating:
5.0

Evan was informative and patient with me as I've never rented a storage room before and had a lot of questions. Fast friendly service.

Senkosol R.  |  First Impressions 
Rating:
5.0

Good experience

Rubiel V.  |  Overall Experience 
Rating:
4.0

Very helpful staff.

barrie h.  |  First Impressions 
Rating:
1.0

I was offered a locker for 30 days, when I came to put stuff inside it was locked! Now I have truck full and will be charged extra because I couldnt get in the locker!!!

Jose G.  |  First Impressions 
Rating:
4.0

Friendly staff, helpful and courteous.

Mandie C.  |  First Impressions 
Rating:
4.0

Would have given an excellent except that the female employes (2) could have been more helpful and sensitive. Need training in customer service.

joseph g.  |  Overall Experience 
Rating:
5.0

Self rent feature is amazing!

Don C.  |  Overall Experience 
Rating:
5.0

Excellent service!!

Sabrina F.  |  Overall Experience 
Rating:
2.0

They attempted to add additional charges, they were unaware I had two additional free days to keep the rental or that I had one month free storage. They always seem confused about things.

davey m.  |  First Impressions 
Rating:
4.0

I give the customer service an A+, though the price to rent a truck was a bit high

Amoree L.  |  Overall Experience 
Rating:
5.0

Manager Fred was great.And associate Luis was also very helpful.I am a returning customer thanks to Fred.And plan on staying long term now.

Julio S.  |  First Impressions 
Rating:
4.0

Both times that I was making line at the check out it took little long. Will be nice if the the guy that is helping the person before me gets some help, I heard some employees talking and having fun

Enrique B.  |  First Impressions 
Rating:
5.0

Facilities were impeccable and staff very helpful. I would return in a second.

Alex H.  |  Overall Experience 
Rating:
5.0

Excellent service.

Laura M.  |  Overall Experience 
Rating:
5.0

Very clean facilities and friendly staff.

Gregory L.  |  Overall Experience 
Rating:
4.0

Helpful.

Michael r.  |  First Impressions 
Rating:
5.0

Everyone was helpful ,I cant remember the girls name with the long hair,but I'll tell u one thing,she was excellent an new everything I needed to help out with my move.

luke h.  |  Overall Experience 
Rating:
5.0

Good service , and god costumer service

Blanca J.  |  Overall Experience 
Rating:
5.0

Military member so the location was perfect. Was able to access my unit whenever I needed to. Anytime I had questions or concerns someone was always able to help.

THOMAS M B.  |  Overall Experience 
Rating:
5.0

I always rent trucks here, excellent service, clean facilities restrooms very clean. THE BEST... STORAGE FACILITY IN NATIONAL CITY. thank you.

David S.  |  First Impressions 
Rating:
5.0

Evans Walters was excellent. I went to rent a 10’ truck only, but ended up getting a storage because of the great costumer service.

Patricia C.  |  First Impressions 
Rating:
4.0

Person who helped me was very helpful.

fortunato a.  |  First Impressions 
Rating:
4.0

Clean and secure.

george l.  |  Overall Experience 
Rating:
5.0

The staff was almost always very helpful. Only once was a front staff member rude, for which all other staff (especially support staff) made up for in spades. Building was very clean and safe.

Amber K.  |  Overall Experience 
Rating:
4.0

Great service n very friendly

Brittney W.  |  First Impressions 
Rating:
3.0

I was very unhappy with the fact that after I closed out my account and vacated my storage unit I was still charged for another two months

Genalynn B.  |  Overall Experience 
Rating:
3.0

I would’ve have been an Excellent service if that security alarm / system was fixed. Although they had the issues for weeks now it is still not fixed. Made my entire move very difficult to do.

Suzan b.  |  Overall Experience 
Rating:
5.0

Excellent customer service and the process of getting set up with a storage unit was painless. The only thing that is a mild annoyance is the hidden fees for certain services (ex: ground level unit).

Teresa W.  |  First Impressions 
Rating:
5.0

Staff very friendly. Storage unit very clean.

Anika L.  |  Overall Experience 
Rating:
5.0

Uhaul storage my stuff was safe and in good hands. Nice facility and staff was great.

Ronald B.  |  Overall Experience 
Rating:
5.0

Great customer service and I really like they have carts for you stuff to take up and down elevaters. Nice

VIRGINIA E.  |  Overall Experience 
Rating:
5.0

I recently returned a truck at the U Haul located at 1300 Wilson in National City CA. The customer service that I received from Amanda was beyond excellent. She was courteous and professional.

SANTIAGO A.  |  First Impressions 
Rating:
5.0

Staff was absolutely outstanding. Excellent customer service. They did go above and beyond for me. It's so rare to get that level of customer service in 2019. Thank you VERY much.

angelyn f.  |  Overall Experience 
Rating:
5.0

Great experience with the facility!

christine n.  |  Overall Experience 
Rating:
5.0

Excellent staff, location and facility. Very smooth process!

Montiqueno C.  |  Overall Experience 
Rating:
5.0

Ashley is the best thanks for everything 😉

Cynthia H.  |  Overall Experience 
Rating:
4.0

Everything was great, except moving from the u box to the storage unit. The u box was on opposite sides of the building and nobody would move it for us. That made it much harder to unpack.

Charlotte M.  |  Overall Experience 
Rating:
5.0

Great customer service, facility and process!

Montiqueno C.  |  First Impressions 
Rating:
3.0

Everything worked out in the end.

Zach C.  |  Overall Experience 
Rating:
5.0

Worked well

lew s.  |  Overall Experience 
Rating:
5.0

Every single time I needed to communicate with staff they were there. Each team member was friendly, helpful, and didn't seem annoyed by the customers presence. Best uhaul I've ever been to.

Sondra M.  |  Overall Experience 
Rating:
4.0

My transaction in Maryland to California seemed very disorganized and I was always loosing almost an hour for every transaction that involved speaking to a human as it related to customer service.

REGINA C.  |  Overall Experience 
Rating:
5.0

This uhaul location has the best customer service!!! The staff did above and beyond what was expected. Location is super convenient and clean. I can't say enough positive things about this place!

Alise C.  |  Overall Experience 
Rating:
3.0

N/A

Alexis W.  |  Overall Experience 
Rating:
5.0

Luis was excellent on everything, clean facilities, that's the reason I always come back to this storage.

David S.  |  First Impressions 
Rating:
3.0

Need more customers service rep. Waiting time is long to get service

Eusebio S.  |  Overall Experience 
Rating: