Customer Reviews for U-Haul Moving & Storage of Natomas

Rating:

4.0

The staff is very friendly, much nicer than the experience I had in that store with the prior manager a little over 5 years ago before Ms. Solano started managing the business. The bathroom in the storage unit area was not clean. The storage unit I was given was not clean but once I brought it to the attention of management I was given a new clean unit. I appreciated how quickly the issue was resolved.

Rating:

5.0

Efficient staff!

Rating:

3.0

Customer service was great initially when picking up the truck, I paid for a dolly to be either in the truck or given to me upon pick up and realized after the fact that I never received one which caused some issues initially for my move. Had to drive back to the location to get it.

Rating:

5.0

Staff very helpful and friendly.

Rating:

1.0

I am very disappointed in the entire experience. There was only one person available to help when I arrived during business hours. I had a very difficult time retrieving the key. The app wouldn’t load photos I took so I wasn’t able to document the condition of the rental or the mileage in the app. I wasn’t able to get help from an employee because the one person I could find was busy. The help agent in the app just directed me to finding someone in store. When I arrived for drop off an employee told me to just leave the keys in the vehicle and I was all set. I ended up being charged for 99.8 miles which is IMPOSSIBLE for the amount of driving I did. I’m incredibly disappointed. I feel scammed. I tried reaching out to speak to someone and I was immediately put on hold. I’m hopeful my negative experience was just a fluke. But this fluke cost me over $100 more than I’d budgeted for. Which is A LOT especially when you’re in the process of moving. I understand that staffing is a tricky situation. But this was unacceptable.

Rating:

3.0

Mobile pick up is not convenient at all. The locks don’t open even when correct code is entered. Had to wait until the location opened anyway, and employee said “that’s just how these locks are, difficult to open.” Why doesn’t U-Haul get keyless entry or some other system instead of janky word locks that don’t open even when code entered correctly? This delay made me late with the truck to meet movers, adding to my overall moving stress, not fun.

Rating:

5.0

guy that unhooked the trailer showed me a few tricks on how to do that in the future. Helpful and very friendly.

Rating:

5.0

The interaction of the customer service reps was exceptional.

Rating:

5.0

Truly was satisfied. Amado and Nicole were phenomenal.

Rating:

5.0

Nothing went very smooth

Rating:

4.0

Use the correct formula for calculating if gas needs to be purchased or not.

Rating:

5.0

Our representatives was very helpful and friendly. Explained everything to us and provided excellent customer service.

Rating:

5.0

I submitted my reservation for a trailer online 3 weeks before the day I needed to pick up the trailer. Because the 8-day rental period exceeded a regional policy, my rental was referred to a regional agent. The regional agent refused to confirm my reservation until the day before I was scheduled to pick up the trailer. This delay caused me significant stress, and I started to seek an alternate source for my rental. I strongly suggest UHaul fix this policy of intentional delay.

Rating:

5.0

5 Star service

Rating:

4.0

Difficulty returning after hours. Was getting errors with my return QR code, but the customer service representative was great. However it took close to an hour to return the truck.

Rating:

5.0

I have moved over 20 times in the past 35 yrs and I was impressed with the customer service, not only that I received, but the other 3 or 4 customers that were in line too. I went the day before to reserve the truck. I saw one employee cleaning and checking in a truck that had just been dropped off. The gentleman that took my reservation was very courteous, helpful and informative. The following day, I arrived at 8:00 a.m. to pick up the truck. As I was in line, I noticed the comradery amongst all the employees. One of the employees that came in from the outside to drop off keys on the board, say hi to all of us and wished us a great day and happy 4th. I was impressed! What was more impressive, as I was approaching the counter, I noticed it was the employee that was cleaning the truck the day before, she was the "General Manager"!! Now that's leading by example. I talked to other employees about my experience, and they all spoke very highly about Nicole. Keep up the great work! I'll definitely will recommend this Uhaul store. Thank you all for making my move a smooth one. Have an amazing week! Ray

Rating:

5.0

Great Staff!

Rating:

5.0

Exterior of truck was dirty and had mud on side. Could have used a washing. Can was clean as was box.

Rating:

3.0

The USB charger didn't work so I couldn't charge my phone.

Rating:

5.0

Excellent customer service

Rating:

5.0

I rented a 6x12 box trailer and was very pleased.

Rating:

2.0

It was confusing as to who was working there and who was there to receive the trailer.

Rating:

5.0

Over all the experience was great. Suggest that website be updated. Was unable to adjust pick up times. Hold times on phone were longer than expected. In person customer service was excellent.

Rating:

5.0

The person at the front desk was extreamly nice and friendly .. I wish I had gotten his name but it was such a long day and I was so out of it but he was so nice and helpful and understanding. Had a very good experience!

Rating:

5.0

The app does not work correctly half of the time. Which is not related to this location but national office.

Rating:

5.0

10 out of 10 5 Star service

Rating:

2.0

Waited several minutes for service, but nothing. Ended up checking out via app. What was most irritating is that this was not my chosen drop off location when I made the reservation. My chosen location was 5 minutes from my destination but was changed last minute to this one that is 50 minutes from my destination.

Rating:

5.0

The waiting time in line could be shorter.

Rating:

5.0

The members who helped me was magnificent! They went above and beyond what was expected of them helping a family out who desperately needed their help!!! I really appreciate all that you have done for the family. You made a world of difference in our situation and outcome, so thanks a lot and be blessed as you have blessed us!!! Thanks a bunch!!!!

Rating:

1.0

Never answered the phone. During pickup they didn’t know what was going on.

Rating:

5.0

Friendly and knowlegeable staff. Truck was clean and ready to go. Everything was explained well and it was the best transaction ive had at any Uhaul store ever, thank you Uhaul team!

Rating:

5.0

its really nice service

Rating:

4.0

Everything was ok but always have issues with the app when checking out the vehicle, makes me consider another company please fix

Rating:

5.0

Online app I waited for 7 min to get approved once I uploaded my DL, I had to ask for help to the front desk guy who was very nice.

Rating:

4.0

Passenger side small side-view mirror was broken. Attendant didn’t remind us to pick up the furniture pads that we paid for.

Rating:

5.0

All the assistance with very helpful look forward to doing business again with U-Haul at this location.

Rating:

5.0

My overall experience at the U-Haul on Freeway Blvd was excellent. The customer service with everyone involved was exceptionally helpful and professional.

Rating:

5.0

Thank you Nicole !! Same for the 2 gentlemen morning and afternoon. Right there to help. Great place. Thank you

Rating:

5.0

the representative who helped at the front desk was very polite. professional and patiece. Very knowledgeable and was multi-tasking the computer system and also assisting customer returning truck and cleaning the truck. He had a line due to the system being down. But he did an awesome job in assisting us all. He was able to get my information in the system and put me on my way. Very customer service oriented.

Rating:

4.0

The people at this location were amazing and very helpful and they did the best with the situation they had. When we arrived to pick up our truck, they had been victim of fuel siphoning overnight. We were delayed by over an hour due to this. They said that they would give us a fuel credit and update the reservation so that we were not charged extra.

Rating:

5.0

Everything went well. Only issue was the mileage on my start of rental receipt did not match what the mileage actually was on the truck but the location was able to fix that when I brought my rental back.

Rating:

5.0

Computer systems were crashing due to heavy volume. Took more than 1 hour to get my vehicle due to data access issues. Had to create new reservation because unable to access database with original info. Awful experience. My agent was very nice given the circumstances

Rating:

1.0

I was just given the managers business card to follow up with. So not helpful at all. I have to spend more of my time dealing with this, only to fall on deaf ears. The only thing that is going to happen is I’m never using U-Haul ever again and I’ll tell this story to everyone I know and tell them about your poorly maintained equipment and not to use U-Haul.

Rating:

5.0

James was very helpful. He was friendly and went out of his way to get me exactly what I needed

Rating:

5.0

Easy drop off process, but U-Haul sent a new drop off location that was miles away, so I called and requrested this original location. They made the change which was great. The gal checking in the truck was very nice.

Rating:

2.0

Your systems were down, and everyone had to wait 45-60 minutes to get their reserved vehicle.

Rating:

5.0

Always a pleasure working with this team. I have had nothing, but positive interactions with everyone I encountered.

Rating:

5.0

Little confusing initially at site but excellent service.

Rating:

1.0

I only used the truck for one day and they charged me for two days. Drop off the key as per instructions. I spoke with the customer service they submitted the request for management to contact me, still waiting for their call 3 days and counting.

Rating:

5.0

Vee was the best. Very accommodating. Good job Vee!

Rating:

5.0

Love this U-Haul center ❤️

Rating:

5.0

It's a little annoying that I have to go through

Rating:

5.0

Two guys at the front desk were funny. Good team.

Rating:

1.0

Since you guys charge me an extra day I will never be using your services again and I will tell all my friends and family not to use your service

Rating:

5.0

Thank you

Rating:

5.0

The manager was amazing and so very helpful and knowledgable. The staff was friendly and answered all my questions. The facility is extremely clean. A+

Rating:

5.0

I worked with 2 of Nicole’s assistants — all of them displayed human kindness and professionalism. When they were uncertain about an issue they immediately turned to Nicole — Nicole was very helpful and highly knowledgeable and fixed all issues quickly. The entire staff is a gem to work with in my rental and storage needs.

Rating:

5.0

Excellent experience overall very helpful understanding and respectful

Rating:

5.0

i like the pull in with the truck and load feature. 10/10 would recommend.

Rating:

5.0

Staff was friendly, displayed human kindness and very professional. These guys were multi-tasking when it got crowded and handled every situation with grace. I 65 and disable - I needed help locating my truck and help understanding the lock situation for storage — help was there within minutes!! They assisted me with getting a storage and a truck! The entire crew from morning to late evening was amazing!! These guys at this Natomas facility are gems. Hands down!!! P.s. went to extra space and was told “how can I help you — I was at lunch” and wanted to get back to lunch. I ran Uhaul.

Rating:

5.0

Took long to fix the broken access door.

Rating:

5.0

Amado was great professional and helpful.

Rating:

5.0

Very friendly and helpful workers. Courteous and responsive to any questions I had. They made this a good move in. Thank you!

Rating:

5.0

Everything was perfect!!

Rating:

5.0

My employee was awesome. Knowledgable and courteous

Rating:

5.0

It was easy Pesee

Rating:

5.0

All was wonderful. Amado deserves more the 10 states but unfortunately that is all I can give him.

Rating:

5.0

Keep up the good work!

Rating:

5.0

The staff in sacramento Natomas was super helpful and friendly - the staff in Eugene forgot our dolly and moving pads and we had to go back for them. Otherwise they were great too.

Rating:

5.0

Uhaul never lets me down. Thank you for always taking great care of me and my daughter. The staff member who assisted us. I have to truly say,”they are the best by far”! I am a DV survivor being relocated to a safer place. I let your staff member know this. They made me feel safe, protected and heard. Thank you again!

Rating:

4.0

Great customer service! Just wish there would be a 24/7 access to storage

Rating:

5.0

Everyone was a great help, from renting the storage unit, to booking the U-Haul truck. Customer service was amazing, especially for me to be an introvert.

Rating:

3.0

My truck didn’t have gas and I had to get another truck with low gas. 1 worker was very slow and kind of lazy to help.

Rating:

5.0

Jessica was very knowledgeable about the storage and helped me decide the right size for my items. She explained every detail and answered all my questions!! Great service!!

Rating:

5.0

Process was clear and very easy to complete. Loved the convenience of doing everything from my phone within minutes.

Rating:

4.0

Very helpful guys, I don’t worry anything when I get there, you can ask anybody they help you.

Rating:

1.0

canceled storage before move-in date but was still charged. very difficult to get a hold of someone that could help. took two weeks...........

Rating:

5.0

Great customer service by the UHaul staff at N Freeway location, provided a lot of great information and answered all my questions in depth!

Rating:

5.0

Thanks!

Rating:

5.0

Your employees were exceptionally helpful, Thank you.

Rating:

5.0

Great service!

Rating:

1.0

Understaffed, access card reader system is confusing even to employees. Short on push carts and to small . Had to wait 20 minutes for available card. Will not consider UHS in its current footprint unless it is the only option for climate control. Thank you for the complimentary month of storage. Oh, my U H mover help experience could be more embarrassing to UH. Can’t believe UH is putting its name on this!

Rating:

5.0

Every one was helpful and ready to help

Rating:

1.0

Overall, we had a positive experience during our stay. We checked out of room #1390 on April 6 and promptly uploaded the checkout confirmation through the app, as instructed. However, to our surprise, we were later charged for the month of May as if we were still occupying the room. We hope this is just a misunderstanding and kindly ask the management to review the records. Please ensure proper tracking of guest checkouts to avoid such issues in the future.

Rating:

5.0

Great place

Rating:

1.0

I don’t know why they split into two units for the storage rental. It was very inconvenient and wish they were communicative about the storage. It was very disappointing to get there and see that.

Rating:

5.0

Your employee a young lady was great she knew what she was doing she was efficient and friendly as well I highly recommend your facility to all my friends thank you

Rating:

4.0

Only problem was a technical glitch in their system kept all doors locked out during professional move out. The down time while they fixed it cost me $120 labor. Gotta have better back up system. The staff were great at this location though!

Rating:

5.0

The representative was top notch , at the facility. I can’t remember her name but she made me feel welcome and appreciated. Kudos to the team. Job well done. Storage is clean. Loading area could be better thought out. Cramped and not convenient.

Rating:

5.0

Thank you !

Rating:

5.0

Staff were very helpful and went above and beyond for us.

Rating:

4.0

None

Rating:

5.0

Very helpful staff

Rating:

5.0

The only suggestion I would have is to cut the curb by the door in the back of the building to the storage so that it has a ramp instead of curb for those that have to push the cart from the road or parking lot to the door.

Rating:

1.0

The manager has some serious issues and loves to take her everyday life outside of work out on peopld that rent from this location, she needs a serious attitude adjustment.i don’t know anyone who would give a person like her a manager position. I stored my stuff there for two weeks after which was told to move my stuff out and that they no longer would rent to me all because someone tried to break into my storage, and I let them know that there was a issue after which the manager disappeared and then the fallowing day was asked to move out since they would no longer be renting to me. It’s not my fault someone tried to break into my unit, they are suppose to have security however I only saw security kne time and the staff could not care less about their jobs or keeping anything clean or secure. I pay to keep my belongings safe in a storage with security and even make sure to get s goid insurance plan since i know how things happen. So I don’t understsnd why I have to leave anc they didn’t even care ny unit was broken into. The key pads and swipe cards never work correctly for both the building, the bathroom? Or the unit, the doors are always open even after hours, and the lights never stay kn or come on when they are supposed to go. Needless to say my experience at this location was horrible and I will not ever refer them or return to this location.

Rating:

4.0

I am concerned that one of the side entrance doors was left open the past two times I have been there. Anyone could just walk in.

Rating:

5.0

Staff was very friendly and helpful. I rented a truck plus a storage. Great deal. In and out. Excellent service.

Rating:

5.0

Excellent staff!!!!!

Rating:

5.0

Extremely knowledgeable, patient and friendly staff.

Rating:

5.0

Excellent service!

Rating:

5.0

Great and knowledge staff!

Rating:

5.0

Rent is a little high, but I figure since you guys do 30 days free with a truck rental, some of that has got to be recapture. Maybe longer term leases at a discount would work? I'm not in the rental business, so I'll leave that up to you all.

Rating:

5.0

I will always use U-Haul

Rating:

5.0

What can I say this storage facility is amazing..

Rating:

5.0

Great service

Rating:

4.0

Very good customer service.i had a pleasant experience.

Rating:

5.0

Staff went above and beyond to help remove some questionable loiterers and it was much appreciated. My whole experience with U-HAUL was great, including the truck rental, storage unit and the app to track everything.

Rating:

2.0

I have been talking to 2 different store managers with an issue I have had for several months about a storage payment that was messed up on their end and still hasn't been resolved. It's for $167.00 So since they are so incompetent I decided to just move out.

Rating:

5.0

Thank you

Rating:

4.0

I have two issues, I wanted to pay in cash and not add cost to my card , now I have to call my bank and make arrangements for my monthly rental. I had to go to a return uhaul area approximately 20 miles and no one was there and it looked unsafe, also added additional cost.

Rating:

2.0

Literally from the moment I walked in everything about this place screamed this is where I want to keep my belongings ! Climate Control, safety features up the wazoo, the staff impeccably experienced, courteous and overall fabulous experience during a tumultuous time. Moving sucks but everyone at U-Haul makes it okay thank you to everyone

Rating:

5.0

I just wanted to take time to give CJ a 100 star review! This young man came to my rescue with helping me take the last few pieces of heavy items off the truck today, it was just me and my 13yr old granddaughter and I didn’t have a clue how we was gonna get this done but CJ didn’t say anything but just assisted me with the few items. I had asked God to send me the right person in my way into the location and that was CJ! Praise the most High God for this man! His kindness, love for other and his wonderful demeanor is the best I’ve encountered in a very long time. Thank you CJ for your your kindness with all my sincerity! God bless you💯❤️

Rating:

5.0

It was amazing how was easy to rent and move the things. Great!

Rating:

4.0

I was stuck at the last minute having to get a storage unit through Uhaul as well, and even though it was the very end of the day the young gentleman at the counter was efficient in getting me what I needed. I apologize for being so late in the day, but being able to handle my moving needs quickly was a huge relief.

Rating:

2.0

Communication between staff is horrible! My storage unit has been robbed and I didn’t know about it until I came to the unit! Homeless people stay around the property and nothing is done about it at all! Staff wasn’t helpful just said to make a police report! Then two weeks ago I was informed that they were no longer using the outside storage units and I had to relocate all my things to a storage unit nearby or use a storage box. Had they let me know sooner I would have made plans but given short notice they moved all my things to a u-storage box and didn’t even call me to let me know they had done it! I would 0/10 recommend this storage unit to anyone! If you want your unit constantly being ransacked and everytime you visit your lock is damaged due to someone attempting to pick it then this would definitely be the storage location for you!

Rating:

5.0

The manager Chris was very helpful and courteous.

Rating:

1.0

The place was infested with rats I had to throw away the contents of my whole unit because they were covered in rat feces and urine. I will never give this company my money again

Rating:

1.0

Poor customer support. Facility had no key drop off. Extremely unprofessional. I’ll never be using this service again

Rating:

1.0

I was there for hours trying to get the right storage number that was available, long line, staff was not knowledgeable or trained right, they gave me a card key that till this day doesn’t work right so the alarm sounds every time I access the storage because I don’t have the time or patience to stand in line another hour for them to try and fix it again.

Rating:

5.0

I believe it was the manager, but she was extremely professional and solved all my problems immediately!

Rating:

4.0

Card reader was not visible. It is not conveniently located. Large trailer was in front of it. I had to have manager show me where it was.

Rating:

4.0

Each time we’ve been serviced by Howard, we’ve not been disappointed. He’s knowledgeable, friendly and helpful.

Rating:

2.0

I reserved a 10x15 unit 3 weeks ago, and when I came to the Uhaul store day of move in, my reservation was not found. I lost out on the size storage I needed due to mismanagement of reservation.

Rating:

5.0

you have the best employees from Jose, Shane and all the rest they are the reason i keep on coming back give them my thanks

Rating:

5.0

Hi

Rating:

5.0

Great staff, extremely friendly and helpful, huge clean storage area!

Rating:

5.0

Very positive experience. U-Box is the way to go!

Rating:

5.0

The staff was excellent. Jose and Daniel on the phone and Kayla the driver that dropped our uBox was amazing. She navigated the uBox and lift up & down our very steep driveway carefully professionally

Rating:

5.0

People are so nice

Rating:

5.0

Everything went smoothly shipping my property across country in a ubox.