Customer Reviews for U-Haul Moving & Storage of Natomas

1,836 reviews

3979 N Freeway Bl   Sacramento, CA 95834

(916) 550-9064

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(916) 550-9064

3979 N Freeway Bl
Sacramento, CA 95834

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

No improvement needed!

YVONNE C. 
Rating:
5.0

Customer did not leave a comment.

John R. 
Rating:
5.0

Customer did not leave a comment.

Patricia S. 
Rating:
5.0

Customer did not leave a comment.

Thomas S. 
Rating:
5.0

Customer did not leave a comment.

MARY LOU A. 
Rating:
5.0

Great service. In and out quicker than expected.

JOSEPH C. 
Rating:
5.0

Amazing customer service agent! She was fair toned and had black braids. Awesome drop off agent. He was light toned and wore glasses.

Chancellor F. 
Rating:
5.0

Customer did not leave a comment.

BRYAN S. 
Rating:
5.0

Customer did not leave a comment.

Bryan A. 
Rating:
1.0

Over charged me and customer service very poor

LUIS C. 
Rating:
3.0

The person at customers device was very rude and she had a attitude and didn't give me a chance to explain me self

TANISHA B. 
Rating:
5.0

Instructions were clear and easy to follow. Staff was friendly and courteous. Overall, I'm satisfied with the service.

CHRISTIANLAWRENC R. 
Rating:
4.0

Double check your mileage before you rent your vehicles

Betty K. 
Rating:
3.0

Have the dolly I needed

Joseph S. 
Rating:
5.0

Best UHaul location I have visited. Return was smooth. Employee was helpful and courteous. I would rent from this location again.

Peter R. 
Rating:
5.0

Customer did not leave a comment.

ANGELA R. 
Rating:
5.0

Customer did not leave a comment.

BRANDON F. 
Rating:
5.0

Customer did not leave a comment.

Thomas S. 
Rating:
5.0

Customer did not leave a comment.

Renee S. 
Rating:
1.0

Customer did not leave a comment.

ENIYA M. 
Rating:
1.0

Customer did not leave a comment.

NICOLE G. 
Rating:
5.0

Customer did not leave a comment.

miriah N. 
Rating:
5.0

Customer did not leave a comment.

roman M. 
Rating:
5.0

The customer service was outstanding! We will definitely be back. The process was very efficient and everyone was incredibly helpful. They made everything easy and stress-free. Thank you!

LEE R. 
Rating:
5.0

Customer did not leave a comment.

Wesley C. 
Rating:
5.0

Really great customer service from Michelle. She laid out the costs and estimated the exact cost of the rental. She was very courteous and knowledgeable I would absolutely recommend this location to my friends.

DANIEL Q. 
Rating:
5.0

Excellent service from the reps! Will definitely come back to this location again.

JOHN D. 
Rating:
1.0

Staff was kind but no drop off box for keys. Will never rent a uhaul from this location again.

SHEHAB A. 
Rating:
1.0

Poor customer support. Facility had no key drop off. Extremely unprofessional. I’ll never be using this service again

SHEHAB A.  |  First Impressions 
Rating:
1.0

Staff claimed they did not receive the keys to the van during drop-off. Had to drive 20+ minutes to the actual location to ask for surveillance footage of the transaction, as soon as I asked for footage, the keys were suddenly found at the desk. They apologized that the keys were never checked in and that they'd clear the issue. How does this even happen…?

JUAN J. 
Rating:
5.0

Great customer service experience all around!!

Daniel M. 
Rating:
5.0

Customer did not leave a comment.

NASEER H. 
Rating:
4.0

Customer did not leave a comment.

Tamiko S.  |  Overall Experience 
Rating:
5.0

always friendly, they know the system well and are confident in what they are doing.

DONALD P. 
Rating:
5.0

Customer did not leave a comment.

Jason H. 
Rating:
5.0

Customer did not leave a comment.

JAMES T. 
Rating:
3.0

Decent location has improved with the new employees. However, I still get vehicles with electrical issues such as the radio chipping in and out.. dashboard message saying "stability error" or something like that. Otherwise, they always have an option available for rent so that's a huge plus

Javed G. 
Rating:
5.0

Service was

ANASTACIA T. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL S. 
Rating:
4.0

Even the overall the truck performed well, but I think the truck which was given to me was an old one with 136K miles on it. The tires probably do not have enough tread or something, started skidding in a little bit of soft soil/dirt. I had to call in my neighbor, who was able to pull it out with his 4X4 truck. I just wondered how come the U-Haul truck doesn't have the kind of power like r regular truck. Also, the breaks appeared to be hard to apply, you have to apply the brakes pedal really strong to apply breaks.

USHA M. 
Rating:
1.0

Car was not sanitized it smelled like weed the transmission was slipping almost wrecked twice not a half of tank if gas brakes were bad ugh

MINDY T. 
Rating:
5.0

Customer did not leave a comment.

Kathryn R. 
Rating:
1.0

Well for one they didn't have the equipment we ordered, which is fine but it made everything way more difficult. One of the handles on the van was held together with duck tape so it made me nervous about the doors opening. When we walked in no one had masks on, and it took forever to check in because they kept getting distracted and talking about everything. The van they gave us didn't even have the full amount of gas it was supposed to have. Before we left they said they closed at 7, but at 6:30pm they called us letting us know they'd all be gone by 7 and if we're not there before that then we'd get charged for overnight and need to take it back at 7am. We did NOT want to do that or had the time to do that so we felt even more rushed to get everything done. I really wish they would've specified that before hand because they gave us the impression before that as long as we were they by 7 we'd be fine, but then changed it last minute.

KATHRYN I. 
Rating:
5.0

Customer did not leave a comment.

DALE C. 
Rating:
5.0

Everyone was nice.

SADHNA P. 
Rating:
5.0

Customer did not leave a comment.

BEVERLY W. 
Rating:
5.0

Customer did not leave a comment.

KRISTIE S. 
Rating:
5.0

Customer did not leave a comment.

Brendan G. 
Rating:
1.0

My experience with this Uhaul location was horrible. I had reserved 2 dollies and upon check in, I was told no dollies were available. I was then given the keys to the Uhaul but then was told it had no gas. Once I checked the gas I saw the needle was below the E symbol and was scared to leave the Uhaul station due to fear of the truck running out of gas. I requested another truck from the manager and was told that I would have to still pay the same amount for a 20 foot truck. I expressed frustration to the manager that I reserved my truck in advance and it had no dollies or gas. The manager then responded “Oh well this happens all the time, theres nothing I can do.” I received the truck 30 mins late and had to pay my movers additional money because we arrived late with the truck. This location is horrible.

Monique S. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JACK C. 
Rating:
5.0

THe staff is very pleasant. This is the second time that I have rented a truck and it not be available at this location. I have settled for less size of a truck twice now. Even though the website says I should receive a $50 credit, I have not. This truck rented had a damaged lock that prevented it from being used, a broken gas meter and was missing the key for the padlock in the back. I have been a long time u haul customer and this will not stop me from using you again, Nicole, Alice and all the gals do a very nice job.

Don P. 
Rating:
4.0

nothing.... the place was prefect

PHILIP S. 
Rating:
5.0

Customer did not leave a comment.

Christopher B. 
Rating:
5.0

Front desk agent very helpful.

LAWRENCE B. 
Rating:
5.0

Alicia Carroll provided exceptional, above and beyond, customer service.

PAUL R. 
Rating:
5.0

Customer did not leave a comment.

JOSE P. 
Rating:
1.0

I was there for hours trying to get the right storage number that was available, long line, staff was not knowledgeable or trained right, they gave me a card key that till this day doesn’t work right so the alarm sounds every time I access the storage because I don’t have the time or patience to stand in line another hour for them to try and fix it again.

JOSEPH R.  |  First Impressions 
Rating:
1.0

Horrible! You can not knowingly rent out trucks with known gas leaks putting your customers lives in danger and then try and charge the customer for it!

CAMILLE C. 
Rating:
2.0

1) They do not have a drop box for keys after hours. I walked around the facility for almost an hour trying to locate it in the dark by myself. I literally could not drive home back to the Bay Area because I couldn't return the key. No one warned me and I had to miss work the next morning because of it. To say I was furious is an understatement. When I called the 800 number it took an hour for them to call me back. And when they did it immediately disconnected us. 2) I was using the mobile app but it wasn't working causing me to have to wait in line for 40mins to get my truck. they originally had me to assigned car that was broken which I wouldn't have known unless I had gone in. 3) The new van they assigned me did not have the supplies I ordered in it and I ended up having to drive back to get them. 4) They gave me a $20 dollar refund which is nice, but clearly not enough for everything I had to deal with. 5) all but one employee seemed incredibly miserable and indifferent. 6) Oh and the new van they assigned me was acting up the entire time I drove it… yeah.

Stephanie C. 
Rating:
4.0

The truck ran fine, but there were several problem with the cab of the truck. Broken driver's visor, left air vent cover gone, radio didn't work, no AC

RUSSELL L. 
Rating:
5.0

Customer did not leave a comment.

TYRA B. 
Rating:
3.0

The only problem I saw was when we were going through the U-Haul and we had to take pictures your website made it very difficult to upload pictures of the driver side passenger side front and rear

MICHAEL W. 
Rating:
5.0

Nora is awesome! Thank you for your help!

Jason L. 
Rating:
5.0

Nora was excellent . Only disappointment was the 26 footer not being available as reserved.

Donald P. 
Rating:
3.0

Friendly customer service representative

SHARON K. 
Rating:
1.0

Customer did not leave a comment.

Larry C. 
Rating:
5.0

Customer did not leave a comment.

TAYVON H. 
Rating:
5.0

We had a frame broken on artwork. We had a table leg puncture a box of fragile goods.

Emily C. 
Rating:
4.0

Have buckets full of candy you know they're moving and need the energy

Gilbert C. 
Rating:
4.0

Confirm the availability of the trailer sooner. We didn't know until the night prior if there would be a trailer available.

Grace B. 
Rating:
3.0

Customer did not leave a comment.

Ronnie C. 
Rating:
5.0

Customer did not leave a comment.

Brian V. 
Rating:
3.0

The pickup took forever. Unhappy

ANTHONYJ D. 
Rating:
3.0

Waited at the trunk to turn it in like the sign says. After awhile, it seemed easier and faster to use the app to turn it in. Otherwise good move. Glad they had what I needed.

LUIS E. 
Rating:
4.0

Customer did not leave a comment.

JOHN WILLIAM D. 
Rating:
5.0

Customer did not leave a comment.

Ryan B. 
Rating:
5.0

Customer did not leave a comment.

Ashwinder K. 
Rating:
4.0

Customer did not leave a comment.

REGILE F. 
Rating:
5.0

Customer did not leave a comment.

Keane B. 
Rating:
4.0

THEY NEED TO MOVE THE AFTER HOURS DROP BOX FOR KEYS NEAR THE FRONT DOOR.

Ronnie C. 
Rating:
4.0

Customer did not leave a comment.

SUSAN B. 
Rating:
2.0

Need more employees to make the service much better

RICHARD R. 
Rating:
5.0

Customer did not leave a comment.

Kris A. 
Rating:
3.0

Veh ended up being low on oil, no gas

THEODORE N. 
Rating:
4.0

When doing the on line return the site would not allow me to connect to location, even after going through the steps indicated. Something to look into and try to improve.

Jose F. 
Rating:
5.0

Customer did not leave a comment.

Martha G. 
Rating:
5.0

We did not need furniture pads and eturned them to the local shipping location

Robert D. 
Rating:
5.0

Customer did not leave a comment.

Susan R. 
Rating:
5.0

Customer did not leave a comment.

KEVIN B. 
Rating:
1.0

I was charged for gas, I brought the van back almost full.

RUSSELL J. 
Rating:
5.0

Staff was very professional and courteous

XAVIER M. 
Rating:
1.0

Said I could not rent unless I paid a balance of $361 for someone whose name I have never heard. If I didn't pay then I could not rent a truck. Well in these Covid times getting another truck last minute is just not going to happen. I was left no choice but to pay the bill and then turn it in as fraud to hopefully be reimbursed. It was very upsetting because they had no proof that I was the one who rented a truck and left a balance and to come out of pocket for $361 on top of moving expenses left me not feeling good. So now I am in the process of trying to settle this matter. Another headache to deal with that was not of my doing. People are so incompetent at perform small tasks or following through to completion.

JENNIFER L. 
Rating:
4.0

My truck was not ready when I got there. I gad reserved it. The customer service from the people was excellent.

MICHAEL A. 
Rating:
5.0

Find more people like Chris !

Regile F. 
Rating:
4.0

Customer did not leave a comment.

Socheath C. 
Rating:
5.0

I felt so bad for my rep as they had people drill the tanks and steal gas. he handled himself in a very professional manner and I applaud his demeaner in that stressful sitch!

BRET L. 
Rating:
5.0

Excellent everybody so nice thank you so much for you help!!!?🙂

NORMA I. 
Rating:
4.0

👍

danny K. 
Rating:
3.0

Well,the only thing that I have a problem with is the miss Leading about the prices it says $19.95 on the side of the truck. Which we know is not true. I just got charged $76.13 And another charge for $47.41 When I turn the truck back in on time. With the right amount of gas. Not understanding. Upset customer

DESIRAE S. 
Rating:
1.0

Customer did not leave a comment.

Kathrine U. 
Rating:
1.0

They overcharged me now will not take my calls.. this is horrible business. Will rate low on other websites.

Tekaya S. 
Rating:
3.0

Got there right when they opened and there was already 5 people in line. Waited 45 minutes just to get my uhaul rental. Very short staff. Members were courteous but that's just way too long turnaround time.

Dussatid P. 
Rating:
5.0

Everyone was very friendly and helpful. Kasey and Chris were exceptional and helped us out so much. I want to tell you the staff here was very nice and personable. The Ladies at the desk were very pleasant. Thank you all so very much.

Frances A. 
Rating:
4.0

Card reader was not visible. It is not conveniently located. Large trailer was in front of it. I had to have manager show me where it was.

Eleanor M.  |  Online Move In 
No reviews have been submitted for this location.

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