Not applicable to the location as such: but the pickup location was changed by the system to a location which would have nearly doubled my travel time. Clearly unacceptable. Fortunately the original location still had the equipment I needed.Burkhard L.
Customer Reviews for U-Haul Moving & Storage of Natomas
Sacramento, CA 95834
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.JUAN M.
Pretty clear that U-Haul manipulated the timing to maximize their profits. And the timing was just enough for them to achieve another $500 and for me to get nothing for that money except delays. Don't go with U-Haul if you know what's good for you. Yelp review to followRobert D.
Customer did not leave a comment.JUAN M.
Alexandria AlexanderCLAYTON D.
Oh boy, where do I begin? Getting a hold of people to answer questions was an ABSOLUTE NIGHTMARE. I wasted COUNTLESS HRS, constantly sent on wild goose chases, being passed around from station to station out in Timbuktu, when I always needed to just speak to the local office. We would have people say they would do something, log actions in the system, and find out later, they didn't. We would be told they would reserve a trailer and didn't. We were told to drop off extra blankets at any Uhaul outlet, but when we called around, we were told by different outlets they couldn't take them. Then when we needed to validate later that those blankets were dropped off and not kept, NO ONE at that outlet will answer the phone or return calls. It is very frustrating that with UHaul, the LEFT hand has NO CLUE what the RIGHT hand is doing. This creates MAJOR STRESS for customers, especially those moving cross country. Also, the plywood boxes are not nearly as nice and secure as the fiberglass boxes. The UHaul system needs a MAJOR OVERHAUL!! I do have to say though, a lady named Rachel in the Kansas City location was very accommodating and pleasant.jennifer K.
The place was infested with rats I had to throw away the contents of my whole unit because they were covered in rat feces and urine. I will never give this company my money againSHEHAB A. | Overall Experience
Customer did not leave a comment.Roger I.
No improvement needed!YVONNE C.
Customer did not leave a comment.John R.
Customer did not leave a comment.Patricia S.
Customer did not leave a comment.Thomas S.
Customer did not leave a comment.MARY LOU A.
Great service. In and out quicker than expected.JOSEPH C.
Amazing customer service agent! She was fair toned and had black braids. Awesome drop off agent. He was light toned and wore glasses.Chancellor F.
Customer did not leave a comment.BRYAN S.
Customer did not leave a comment.Bryan A.
Over charged me and customer service very poorLUIS C.
The person at customers device was very rude and she had a attitude and didn't give me a chance to explain me selfTANISHA B.
Instructions were clear and easy to follow. Staff was friendly and courteous. Overall, I'm satisfied with the service.CHRISTIANLAWRENC R.
Double check your mileage before you rent your vehiclesBetty K.
Have the dolly I neededJoseph S.
Best UHaul location I have visited. Return was smooth. Employee was helpful and courteous. I would rent from this location again.Peter R.
Customer did not leave a comment.ANGELA R.
Customer did not leave a comment.BRANDON F.
Customer did not leave a comment.Thomas S.
Customer did not leave a comment.Renee S.
Customer did not leave a comment.ENIYA M.
Customer did not leave a comment.NICOLE G.
Customer did not leave a comment.miriah N.
Customer did not leave a comment.roman M.
The customer service was outstanding! We will definitely be back. The process was very efficient and everyone was incredibly helpful. They made everything easy and stress-free. Thank you!LEE R.
Customer did not leave a comment.Wesley C.
Really great customer service from Michelle. She laid out the costs and estimated the exact cost of the rental. She was very courteous and knowledgeable I would absolutely recommend this location to my friends.DANIEL Q.
Excellent service from the reps! Will definitely come back to this location again.JOHN D.
Staff was kind but no drop off box for keys. Will never rent a uhaul from this location again.SHEHAB A.
Poor customer support. Facility had no key drop off. Extremely unprofessional. I’ll never be using this service againSHEHAB A. | First Impressions
Staff claimed they did not receive the keys to the van during drop-off. Had to drive 20+ minutes to the actual location to ask for surveillance footage of the transaction, as soon as I asked for footage, the keys were suddenly found at the desk. They apologized that the keys were never checked in and that they'd clear the issue. How does this even happenâ€¦?JUAN J.
Great customer service experience all around!!Daniel M.
Customer did not leave a comment.NASEER H.
Customer did not leave a comment.Tamiko S. | Overall Experience
always friendly, they know the system well and are confident in what they are doing.DONALD P.
Customer did not leave a comment.Jason H.
Customer did not leave a comment.JAMES T.
Decent location has improved with the new employees. However, I still get vehicles with electrical issues such as the radio chipping in and out.. dashboard message saying "stability error" or something like that. Otherwise, they always have an option available for rent so that's a huge plusJaved G.
Service wasANASTACIA T.
Customer did not leave a comment.MICHAEL S.
Even the overall the truck performed well, but I think the truck which was given to me was an old one with 136K miles on it. The tires probably do not have enough tread or something, started skidding in a little bit of soft soil/dirt. I had to call in my neighbor, who was able to pull it out with his 4X4 truck. I just wondered how come the U-Haul truck doesn't have the kind of power like r regular truck. Also, the breaks appeared to be hard to apply, you have to apply the brakes pedal really strong to apply breaks.USHA M.
Car was not sanitized it smelled like weed the transmission was slipping almost wrecked twice not a half of tank if gas brakes were bad ughMINDY T.
Customer did not leave a comment.Kathryn R.
Well for one they didn't have the equipment we ordered, which is fine but it made everything way more difficult. One of the handles on the van was held together with duck tape so it made me nervous about the doors opening. When we walked in no one had masks on, and it took forever to check in because they kept getting distracted and talking about everything. The van they gave us didn't even have the full amount of gas it was supposed to have. Before we left they said they closed at 7, but at 6:30pm they called us letting us know they'd all be gone by 7 and if we're not there before that then we'd get charged for overnight and need to take it back at 7am. We did NOT want to do that or had the time to do that so we felt even more rushed to get everything done. I really wish they would've specified that before hand because they gave us the impression before that as long as we were they by 7 we'd be fine, but then changed it last minute.KATHRYN I.
Customer did not leave a comment.DALE C.
Everyone was nice.SADHNA P.
Customer did not leave a comment.BEVERLY W.
Customer did not leave a comment.KRISTIE S.
Customer did not leave a comment.Brendan G.
My experience with this Uhaul location was horrible. I had reserved 2 dollies and upon check in, I was told no dollies were available. I was then given the keys to the Uhaul but then was told it had no gas. Once I checked the gas I saw the needle was below the E symbol and was scared to leave the Uhaul station due to fear of the truck running out of gas. I requested another truck from the manager and was told that I would have to still pay the same amount for a 20 foot truck. I expressed frustration to the manager that I reserved my truck in advance and it had no dollies or gas. The manager then responded â€œOh well this happens all the time, theres nothing I can do.â€ I received the truck 30 mins late and had to pay my movers additional money because we arrived late with the truck. This location is horrible.Monique S.
Customer did not leave a comment.CHRISTOPHER B. | Overall Experience
Customer did not leave a comment.JACK C.
THe staff is very pleasant. This is the second time that I have rented a truck and it not be available at this location. I have settled for less size of a truck twice now. Even though the website says I should receive a $50 credit, I have not. This truck rented had a damaged lock that prevented it from being used, a broken gas meter and was missing the key for the padlock in the back. I have been a long time u haul customer and this will not stop me from using you again, Nicole, Alice and all the gals do a very nice job.Don P.
nothing.... the place was prefectPHILIP S.
Customer did not leave a comment.Christopher B.
Front desk agent very helpful.LAWRENCE B.
Alicia Carroll provided exceptional, above and beyond, customer service.PAUL R.
Customer did not leave a comment.JOSE P.
I was there for hours trying to get the right storage number that was available, long line, staff was not knowledgeable or trained right, they gave me a card key that till this day doesn’t work right so the alarm sounds every time I access the storage because I don’t have the time or patience to stand in line another hour for them to try and fix it again.JOSEPH R. | First Impressions
Horrible! You can not knowingly rent out trucks with known gas leaks putting your customers lives in danger and then try and charge the customer for it!CAMILLE C.
1) They do not have a drop box for keys after hours. I walked around the facility for almost an hour trying to locate it in the dark by myself. I literally could not drive home back to the Bay Area because I couldn't return the key. No one warned me and I had to miss work the next morning because of it. To say I was furious is an understatement. When I called the 800 number it took an hour for them to call me back. And when they did it immediately disconnected us. 2) I was using the mobile app but it wasn't working causing me to have to wait in line for 40mins to get my truck. they originally had me to assigned car that was broken which I wouldn't have known unless I had gone in. 3) The new van they assigned me did not have the supplies I ordered in it and I ended up having to drive back to get them. 4) They gave me a $20 dollar refund which is nice, but clearly not enough for everything I had to deal with. 5) all but one employee seemed incredibly miserable and indifferent. 6) Oh and the new van they assigned me was acting up the entire time I drove itâ€¦ yeah.Stephanie C.
The truck ran fine, but there were several problem with the cab of the truck. Broken driver's visor, left air vent cover gone, radio didn't work, no ACRUSSELL L.
Customer did not leave a comment.TYRA B.
The only problem I saw was when we were going through the U-Haul and we had to take pictures your website made it very difficult to upload pictures of the driver side passenger side front and rearMICHAEL W.
Nora is awesome! Thank you for your help!Jason L.
Nora was excellent . Only disappointment was the 26 footer not being available as reserved.Donald P.
Friendly customer service representativeSHARON K.
Customer did not leave a comment.Larry C.
Customer did not leave a comment.TAYVON H.
We had a frame broken on artwork. We had a table leg puncture a box of fragile goods.Emily C.
Have buckets full of candy you know they're moving and need the energyGilbert C.
Confirm the availability of the trailer sooner. We didn't know until the night prior if there would be a trailer available.Grace B.
Customer did not leave a comment.Ronnie C.
Customer did not leave a comment.Brian V.
The pickup took forever. UnhappyANTHONYJ D.
Waited at the trunk to turn it in like the sign says. After awhile, it seemed easier and faster to use the app to turn it in. Otherwise good move. Glad they had what I needed.LUIS E.
Customer did not leave a comment.JOHN WILLIAM D.
Customer did not leave a comment.Ryan B.
Customer did not leave a comment.Ashwinder K.
Customer did not leave a comment.REGILE F.
Customer did not leave a comment.Keane B.
THEY NEED TO MOVE THE AFTER HOURS DROP BOX FOR KEYS NEAR THE FRONT DOOR.Ronnie C.
Customer did not leave a comment.SUSAN B.
Need more employees to make the service much betterRICHARD R.
Customer did not leave a comment.Kris A.
Veh ended up being low on oil, no gasTHEODORE N.
When doing the on line return the site would not allow me to connect to location, even after going through the steps indicated. Something to look into and try to improve.Jose F.
Customer did not leave a comment.Martha G.
We did not need furniture pads and eturned them to the local shipping locationRobert D.
Customer did not leave a comment.Susan R.
Customer did not leave a comment.KEVIN B.
I was charged for gas, I brought the van back almost full.RUSSELL J.
Staff was very professional and courteousXAVIER M.
Said I could not rent unless I paid a balance of $361 for someone whose name I have never heard. If I didn't pay then I could not rent a truck. Well in these Covid times getting another truck last minute is just not going to happen. I was left no choice but to pay the bill and then turn it in as fraud to hopefully be reimbursed. It was very upsetting because they had no proof that I was the one who rented a truck and left a balance and to come out of pocket for $361 on top of moving expenses left me not feeling good. So now I am in the process of trying to settle this matter. Another headache to deal with that was not of my doing. People are so incompetent at perform small tasks or following through to completion.JENNIFER L.
My truck was not ready when I got there. I gad reserved it. The customer service from the people was excellent.MICHAEL A.
Find more people like Chris !Regile F.
Customer did not leave a comment.Socheath C.
I felt so bad for my rep as they had people drill the tanks and steal gas. he handled himself in a very professional manner and I applaud his demeaner in that stressful sitch!BRET L.
Card reader was not visible. It is not conveniently located. Large trailer was in front of it. I had to have manager show me where it was.Eleanor M. | Online Move In
Additional Services at this Location
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