Customer Reviews for U-Haul Moving & Storage of Natomas

1,793 reviews

3979 N Freeway Bl   Sacramento, CA 95834

(916) 550-9064

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(916) 550-9064

3979 N Freeway Bl
Sacramento, CA 95834

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

DALE C. 
Rating:
5.0

Everyone was nice.

SADHNA P. 
Rating:
5.0

Customer did not leave a comment.

BEVERLY W. 
Rating:
5.0

Customer did not leave a comment.

KRISTIE S. 
Rating:
5.0

Customer did not leave a comment.

Brendan G. 
Rating:
1.0

My experience with this Uhaul location was horrible. I had reserved 2 dollies and upon check in, I was told no dollies were available. I was then given the keys to the Uhaul but then was told it had no gas. Once I checked the gas I saw the needle was below the E symbol and was scared to leave the Uhaul station due to fear of the truck running out of gas. I requested another truck from the manager and was told that I would have to still pay the same amount for a 20 foot truck. I expressed frustration to the manager that I reserved my truck in advance and it had no dollies or gas. The manager then responded “Oh well this happens all the time, theres nothing I can do.” I received the truck 30 mins late and had to pay my movers additional money because we arrived late with the truck. This location is horrible.

Monique S. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JACK C. 
Rating:
5.0

THe staff is very pleasant. This is the second time that I have rented a truck and it not be available at this location. I have settled for less size of a truck twice now. Even though the website says I should receive a $50 credit, I have not. This truck rented had a damaged lock that prevented it from being used, a broken gas meter and was missing the key for the padlock in the back. I have been a long time u haul customer and this will not stop me from using you again, Nicole, Alice and all the gals do a very nice job.

Don P. 
Rating:
4.0

nothing.... the place was prefect

PHILIP S. 
Rating:
5.0

Customer did not leave a comment.

Christopher B. 
Rating:
5.0

Front desk agent very helpful.

LAWRENCE B. 
Rating:
5.0

Alicia Carroll provided exceptional, above and beyond, customer service.

PAUL R. 
Rating:
5.0

Customer did not leave a comment.

JOSE P. 
Rating:
1.0

I was there for hours trying to get the right storage number that was available, long line, staff was not knowledgeable or trained right, they gave me a card key that till this day doesn’t work right so the alarm sounds every time I access the storage because I don’t have the time or patience to stand in line another hour for them to try and fix it again.

JOSEPH R.  |  First Impressions 
Rating:
1.0

Horrible! You can not knowingly rent out trucks with known gas leaks putting your customers lives in danger and then try and charge the customer for it!

CAMILLE C. 
Rating:
2.0

1) They do not have a drop box for keys after hours. I walked around the facility for almost an hour trying to locate it in the dark by myself. I literally could not drive home back to the Bay Area because I couldn't return the key. No one warned me and I had to miss work the next morning because of it. To say I was furious is an understatement. When I called the 800 number it took an hour for them to call me back. And when they did it immediately disconnected us. 2) I was using the mobile app but it wasn't working causing me to have to wait in line for 40mins to get my truck. they originally had me to assigned car that was broken which I wouldn't have known unless I had gone in. 3) The new van they assigned me did not have the supplies I ordered in it and I ended up having to drive back to get them. 4) They gave me a $20 dollar refund which is nice, but clearly not enough for everything I had to deal with. 5) all but one employee seemed incredibly miserable and indifferent. 6) Oh and the new van they assigned me was acting up the entire time I drove it… yeah.

Stephanie C. 
Rating:
4.0

The truck ran fine, but there were several problem with the cab of the truck. Broken driver's visor, left air vent cover gone, radio didn't work, no AC

RUSSELL L. 
Rating:
5.0

Customer did not leave a comment.

TYRA B. 
Rating:
3.0

The only problem I saw was when we were going through the U-Haul and we had to take pictures your website made it very difficult to upload pictures of the driver side passenger side front and rear

MICHAEL W. 
Rating:
5.0

Nora is awesome! Thank you for your help!

Jason L. 
Rating:
5.0

Nora was excellent . Only disappointment was the 26 footer not being available as reserved.

Donald P. 
Rating:
3.0

Friendly customer service representative

SHARON K. 
Rating:
1.0

Customer did not leave a comment.

Larry C. 
Rating:
5.0

Customer did not leave a comment.

TAYVON H. 
Rating:
5.0

We had a frame broken on artwork. We had a table leg puncture a box of fragile goods.

Emily C. 
Rating:
4.0

Have buckets full of candy you know they're moving and need the energy

Gilbert C. 
Rating:
4.0

Confirm the availability of the trailer sooner. We didn't know until the night prior if there would be a trailer available.

Grace B. 
Rating:
3.0

Customer did not leave a comment.

Ronnie C. 
Rating:
5.0

Customer did not leave a comment.

Brian V. 
Rating:
3.0

The pickup took forever. Unhappy

ANTHONYJ D. 
Rating:
3.0

Waited at the trunk to turn it in like the sign says. After awhile, it seemed easier and faster to use the app to turn it in. Otherwise good move. Glad they had what I needed.

LUIS E. 
Rating:
4.0

Customer did not leave a comment.

JOHN WILLIAM D. 
Rating:
5.0

Customer did not leave a comment.

Ryan B. 
Rating:
5.0

Customer did not leave a comment.

Ashwinder K. 
Rating:
4.0

Customer did not leave a comment.

REGILE F. 
Rating:
5.0

Customer did not leave a comment.

Keane B. 
Rating:
4.0

THEY NEED TO MOVE THE AFTER HOURS DROP BOX FOR KEYS NEAR THE FRONT DOOR.

Ronnie C. 
Rating:
4.0

Customer did not leave a comment.

SUSAN B. 
Rating:
2.0

Need more employees to make the service much better

RICHARD R. 
Rating:
5.0

Customer did not leave a comment.

Kris A. 
Rating:
3.0

Veh ended up being low on oil, no gas

THEODORE N. 
Rating:
4.0

When doing the on line return the site would not allow me to connect to location, even after going through the steps indicated. Something to look into and try to improve.

Jose F. 
Rating:
5.0

Customer did not leave a comment.

Martha G. 
Rating:
5.0

We did not need furniture pads and eturned them to the local shipping location

Robert D. 
Rating:
5.0

Customer did not leave a comment.

Susan R. 
Rating:
5.0

Customer did not leave a comment.

KEVIN B. 
Rating:
1.0

I was charged for gas, I brought the van back almost full.

RUSSELL J. 
Rating:
5.0

Staff was very professional and courteous

XAVIER M. 
Rating:
1.0

Said I could not rent unless I paid a balance of $361 for someone whose name I have never heard. If I didn't pay then I could not rent a truck. Well in these Covid times getting another truck last minute is just not going to happen. I was left no choice but to pay the bill and then turn it in as fraud to hopefully be reimbursed. It was very upsetting because they had no proof that I was the one who rented a truck and left a balance and to come out of pocket for $361 on top of moving expenses left me not feeling good. So now I am in the process of trying to settle this matter. Another headache to deal with that was not of my doing. People are so incompetent at perform small tasks or following through to completion.

JENNIFER L. 
Rating:
4.0

My truck was not ready when I got there. I gad reserved it. The customer service from the people was excellent.

MICHAEL A. 
Rating:
5.0

Find more people like Chris !

Regile F. 
Rating:
4.0

Customer did not leave a comment.

Socheath C. 
Rating:
5.0

I felt so bad for my rep as they had people drill the tanks and steal gas. he handled himself in a very professional manner and I applaud his demeaner in that stressful sitch!

BRET L. 
Rating:
5.0

Excellent everybody so nice thank you so much for you help!!!?🙂

NORMA I. 
Rating:
4.0

👍

danny K. 
Rating:
3.0

Well,the only thing that I have a problem with is the miss Leading about the prices it says $19.95 on the side of the truck. Which we know is not true. I just got charged $76.13 And another charge for $47.41 When I turn the truck back in on time. With the right amount of gas. Not understanding. Upset customer

DESIRAE S. 
Rating:
1.0

Customer did not leave a comment.

Kathrine U. 
Rating:
1.0

They overcharged me now will not take my calls.. this is horrible business. Will rate low on other websites.

Tekaya S. 
Rating:
3.0

Got there right when they opened and there was already 5 people in line. Waited 45 minutes just to get my uhaul rental. Very short staff. Members were courteous but that's just way too long turnaround time.

Dussatid P. 
Rating:
5.0

Everyone was very friendly and helpful. Kasey and Chris were exceptional and helped us out so much. I want to tell you the staff here was very nice and personable. The Ladies at the desk were very pleasant. Thank you all so very much.

Frances A. 
Rating:
1.0

Missing catalytic converter, loud beyond description. Store opened 45 minutes late Sunday October 3. Constant battle to find nearest location of equipment and then you change destination drop locations!

KEVIN K. 
Rating:
5.0

the moving service was terrible, they never showup, even if we comunicate all day at the end don´t show and don´t answer the phone.

Gustavo T. 
Rating:
1.0

They call and said that the vehicle will be unavailable at 10a and to come at 7a. They the vehicle gas was on E, and the engine sounded horrible. They reserved a vehicle in El Camino. The entire process took 2.5 hours

Christopher A. 
Rating:
5.0

Customer did not leave a comment.

Ivan C. 
Rating:
4.0

Tajay was a wonderful delight for such an early pick Up. Nique also greeted me with a smile and was very helpful.

Tiffany M. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL D. 
Rating:
3.0

My experience with U-Haul boxes was terrible. The boxes did not arrive by the guaranteed date. After multiple phone calls in 2 or 3 days, waiting on hold for long periods, getting transferred to different departments, no one could tell me anything. Two times someone was supposed to call me back, but no one called. When the moving company went to pick up our boxes, the U-Haul employee couldn't find one of them. So, the movers delivered and unpacked 2 of the 3 boxes, then had to go back for the third box, which still had to be found. Of all the people I spoke to, the only person who seemed to care was Pam at the call center on Phoenix. All the other people I spoke to, before speaking to Pam, didn't seem too interested in helping. The whole experience was bad. I would suggest that U-Haul get rid of the guaranteed arrival date. That would probably reduce the number of angry customers in the stores and calling, and would save U-Haul money they pay out for not meeting the guaranteed date. I would never recommend U-Haul boxes to anyone. I did not deal with the Natomas location, so my review about that location is not based on anything.

Renee C. 
Rating:
1.0

The gas tank had a hole in it and was leaking fuel that we paid for. Don't rent unsafe vehicles to paying customers.

Rebecca S. 
Rating:
1.0

You are still billing me 2 months adter my service with you ended! You are billing me for nothing. Bordering on harrassment now.

Valerie C. 
Rating:
4.0

Customer did not leave a comment.

David H. 
Rating:
1.0

Give me a trailer where I booked it, not make me drive 46 miles to return it and not have a leak in the tire to make me stop 4 times for air. You will never see another dime of my money

Jeffrey A. 
Rating:
5.0

Customer did not leave a comment.

Elisha H. 
Rating:
5.0

Customer did not leave a comment.

Karanveer S. 
Rating:
1.0

Every person I talked to, whether on the phone or the people dropping off the containers were warm, welcoming, and very helpful. The service as a whole was pretty bad though. My final charge receipts keep changing, so I now need to sit down and sort through them all to make sure I was charged correctly. But the biggest thing was being told that you all lost my U-Box. From getting a call saying they had my box here in National City so I could schedule my movers to suddenly having no idea where our stuff was. Being charged $250 for the mover cancellation fee which is not covered by U-Haul, only the $50 a day for it being missing. That $50 a day should be in addition to the $250, not as a "it should cover it" policy. Then after a week, us wondering how we're going to replace everything to it suddenly showing up again. We were without our stuff for a month, everything in the box was pretty radically shifted, and the compensation for the worry of the whole process was not enough. I appreciate U-Haul offering a service to emulate what Pods is doing, but the infrastructure seems to still need a lot of work. I will not be using this service again, and will vehemently tell our friends/family to avoid the service as well.

Alexander P. 
Rating:
5.0

Customer did not leave a comment.

LEAH T. 
Rating:
1.0

I arrived at 7pm and the Uhaul App close out too soon before I could find out where to leave the key. There was no number to call or other help available. I would not use the App again.

Christopher K. 
Rating:
2.0

There was some dirt inside the cab not much just didn't look like it had been vacuumed in a couple trips. The dolley and furniture blankets usually zip tied in the back had not been replaced from the last trip. Also when I arrived and completed online checkin I head to the counter to get the keys, there ends up being about 15 people in there waiting and no employee in sight. About 15 minutes later an employee came from outside the back of the store, my checkin key had vanished and my only options were to return truck so I wasn't given the option to document mileage/gas level or approve any exterior photos.

DERICK W. 
Rating:
5.0

The front desk was knowledgeable, kind, and overall a great experience. I would 10/10 recommend this location and seek out services here again.

CARISSA M. 
Rating:
3.0

When I picked up the truck the rep said it has a quarter tank. When she brought it out she then said it was siphoned. I put $160 of gas in the truck.. ( I have the receipts) I drove 169 miles. You can't tell me that truck gets 5 mpg??? I think the fuel guage was totally out of whack resulting in being over charged.

DAVID K. 
Rating:
1.0

Customer did not leave a comment.

Jay G. 
Rating:
1.0

Customer did not leave a comment.

Taeyoung K. 
Rating:
1.0

Horrible experience I paid close to $3000 to get my stuff moved no communication when they came and picked it up they picked it up at 9:30 at night and then when they dropped it off at the location it was a Thursday they said let us know when you're done I'll let them know Friday morning and told them that my car was parked on the street which was illegal the pod was in my carport area can you please pick it up they did not pick it up until Monday thankful for the police and parking enforcement having lenience on me because I just moved here horrible experience I will never recommend U-Haul or will I ever use U-Haul again customer service is a joke

Trever C. 
Rating:
2.0

Every truck need to have full tank of gas and what the customer order should be in the trunk before pick up there should be more than 1 customer service to assist customer

nanh S. 
Rating:
5.0

Nothing really, great location and great service

Joshua H. 
Rating:
3.0

When dropping off my U-Haul rental the employee helping me couldn't tell me exactly how much was charged to my card and gave me the incorrect last 4 digits of the card used.

Kyra S. 
Rating:
5.0

Customer did not leave a comment.

Anjeleah G. 
Rating:
5.0

Customer did not leave a comment.

Arthur P. 
Rating:
1.0

Rude staff, unorganized, worst Uhaul location I've ever experienced

Carey C. 
Rating:
3.0

Customer did not leave a comment.

Luis V. 
Rating:
3.0

Vehicle (pick up) I had reserved was not available. I appreciate they did a box truck at the same rate but it wasn't as comfortable or convenient. Rep was really nice and apologetic

Erin S. 
Rating:
1.0

The gentleman was very polite. The problem is he installed my hitch with the pin through the reducer sleeve only. Not through the receiver on the truck. So the trailer pulled out the hitch going down the highway. I should've checked it. I figured he had done this multiple times. I've learned my lesson.

David W. 
Rating:
5.0

N/A

SHYAM M. 
Rating:
3.0

Have check-In staff be more cheerful and welcoming. I felt like an intruder. Rachel was great, friendly and professional.

EDWARDO A. 
Rating:
5.0

Customer did not leave a comment.

Julian H. 
Rating:
2.0

We came to the location to pick up the truck and the size truck we requested was unavailable. I asked if they had another size truck available and was offered a smaller truck. We took the truck and it was not clean but we had no choice but to take it. When returning the truck we went into the office and there was bo employees available. We waited about 15 minutes before someone arrived. The employees were young and inexperienced. They needed support from management that clearly was unavailable. I suggest you get a better management team to give these young employees the proper training.

LARRY C. 
Rating:
5.0

Customer did not leave a comment.

Nathan B. 
Rating:
1.0

We used online to check in. We checked our vehicle and proceeded to the front desk for the key where we were told they gave the key to someone else. I had walked to the truck then to the front office then back to get my dolly I left at my truck rental while 7 months pregnant. I was clearly upset at the entire situation and the girl at the desk was rude and unapologetic for the mix up. So what was the point of online check in if they give away the truck anyways?! Then my receipt still lists the wrong truck on my invoice. Now on my bank statement I have an unknown charge but was told it should drop off even though there isn't an invoice to go with the charge. I hate this location even though it is closest to me and will travel out of my way to avoid going here again.

Heather O. 
Rating:
3.0

Why am I required to fill up the tank when I got the tank on Empty? I paid 202 for the re tal plus 98.00 to fill up the tank. At least fill up the tank or not expect the tank to be full. As always, if my tank isn't filled then I'd be charged 5.00 a gallon? This doesn't make any sense

ISAIAS N. 
Rating:
5.0

TJ was excellent….friendly, efficient and ready when I arrived and got th equipment back to get me on my way in minutes. Will definitely be back

DARREN T. 
Rating:
5.0

Everything was great!

lamonteanna H. 
Rating:
3.0

I believe I was overcharged. I extended my rental for 3 hours and was charged and additional insurance fee of $14.00, as well as an additional truck rental fee of $19.95. Further an additional charge of $41.52 was posted to my bank account 3 days later. When I paid for the truck rental I was told that the card swiping machine was not working and that my card number would have to be run manually. I am now concerned that my card number was retained and is being used fraudulently. I spoke with "Michael" in customer service today who insisted that the extra charges were due to the difference between what was held on my card and what ended up being charged. This makes no sense. Please review these transactions, and provide me with an investigation report.

REBECCA M. 
Rating:
4.0

Card reader was not visible. It is not conveniently located. Large trailer was in front of it. I had to have manager show me where it was.

Eleanor M.  |  Online Move In 
No reviews have been submitted for this location.

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