Customer Reviews for U-Haul Moving & Storage of Natomas

1450 reviews

3979 N Freeway Blvd   Sacramento, CA 95834

(916) 550-9064

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(916) 550-9064

3979 N Freeway Blvd
Sacramento, CA 95834

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Joseph M. 
Rating:
5.0

Customer did not leave a comment.

KENNETH G. 
Rating:
5.0

Customer did not leave a comment.

RAQUEL S. 
Rating:
1.0

Went to return uhaul truck and during drop off process the website crashes. No uhaul website would work, phone calls would no go through to any location and also tried to call the general manager number posted on the door. Waited 30 minutes trying to get through to someone with no luck. Ended up dropping key in drop box folded up in lease agreement and wrote a note. Did not call to apologize for any inconvenience only call to ask if I still had the key. Very unprofessional. One worker that morning seem to be pretty nice and professional but the worker that came in to help was very fast in talking details and felt very rushed during the transaction. He did not seem like he liked his job very much he may seek another opportunity somewhere else where he may be a better fit.

NOEL P. 
Rating:
5.0

Nothing every thing was great

ANGELA R. 
Rating:
3.0

The container that Sacramento Uhaul gave me was a very old container. As I mentioned several times, the locks had to be re-positioned after I had filled the container just so it would lock. You could see that was done prior for other customer's before I even received the box and it needed to be done again after all contents were removed. They at least sent someone to do that in Sacramento but didn't care about that after in Colorado as I had to put all the blankets in the trunk of my car so that they wouldn't get stolen since I couldn't lock it up.

dawna M. 
Rating:
5.0

Customer did not leave a comment.

Amy A. 
Rating:
5.0

Customer did not leave a comment.

TANIA W. 
Rating:
5.0

Very convenient location to my house, very large facility

Macario A. 
Rating:
5.0

Customer did not leave a comment.

Luke M. 
Rating:
3.0

Customer did not leave a comment.

MAYRA F. 
Rating:
2.0

Customer did not leave a comment.

David B. 
Rating:
5.0

Fast service and nice and knowledgeable employees.

Kent F. 
Rating:
3.0

The trailer that was rented to us was missing side marker lights making it hard to see it at night. The back ramps could not be secured or locked while in transport. However, the customer service rep who checked us in was great in resolving our issues.

SAMANTHA S. 
Rating:
5.0

Customer service was very clear and precise in the young man working that day was very nice and knowledgeable and informative.

DEBORAH H. 
Rating:
5.0

Customer did not leave a comment.

Marvin S. 
Rating:
5.0

Customer did not leave a comment.

VERONICA H. 
Rating:
5.0

You guys are totally awesome!!!!

RAYMUNDO B. 
Rating:
4.0

Customer did not leave a comment.

BRETT Y. 
Rating:
5.0

Quick, Easy and Great way for customers to still turn in trucks after hours using the online return my truck. Thank You U-haul!

JUSTIN S. 
Rating:
5.0

Customer did not leave a comment.

JENNA G. 
Rating:
2.0

Customer did not leave a comment.

Tom D. 
Rating:
4.0

Customer did not leave a comment.

RUSSELL R. 
Rating:
5.0

Customer did not leave a comment.

DANA L. 
Rating:
4.0

Card reader was not visible. It is not conveniently located. Large trailer was in front of it. I had to have manager show me where it was.

Eleanor M.  |  Online Move In 
Rating:
2.0

I pulled into the driveway and waited at the "park your equipment here" sign for over 15 minutes. I called the number and it went to the call center, who could not get a hold of anyone at the facility either. There appeared 2 employees smoking a cigarette and looking at their phones . the employees there just walked by my car without even looking at me, even though a line of customers had formed behind me. I went inside and there was only one person at the desk. They acknowledged me, and I was finally allowed to return the trailer. Not too happy with this experience.

William F. 
Rating:
2.0

Long wait when picking up and dropping off. Fuel in truck did not match what was on file. Tire sensor was not working and they knowingly rented it out to me when others were available.

CARRIE P. 
Rating:
4.0

Customer did not leave a comment.

SHERMAN A. 
Rating:
4.0

Customer did not leave a comment.

RINA A.  |  First Impressions 
Rating:
1.0

Im being charged for a rental i never picked up

EDGAR M. 
Rating:
5.0

The attendant onsite was so helpful and gave us great advice. Thank you

HANINDER B. 
Rating:
5.0

I had absolutely no complaints. Very easy pickup.

Iris C. 
Rating:
1.0

Liars and truck have different mileage and different fuel level what was on the app for online pick up.

Harpreet S. 
Rating:
5.0

Customer did not leave a comment.

Craig C. 
Rating:
3.0

Have experienced staff

HARVINDER D. 
Rating:
5.0

Customer did not leave a comment.

Tony N. 
Rating:
4.0

Customer did not leave a comment.

Jason D. 
Rating:
5.0

Easy and quick

DEBBRAH D. 
Rating:
3.0

No comment

Moises J. 
Rating:
4.0

Customer did not leave a comment.

Lincoln M. 
Rating:
5.0

Very clean and professional. The young lady Raniqua was very helpful and professional as well. I was truly impressed with this stores location and presentation. I will highly recommend this place to my friends and family. Thank you for being kind and courteous. Stay safe and healthy. 😉

JEANEA D. 
Rating:
5.0

Ok

Simao N. 
Rating:
4.0

The office and the equipment need cleanliness even the card machine i used was covered with dust and overall filthy and untidy looking office.

Imran A. 
Rating:
4.0

Each time we’ve been serviced by Howard, we’ve not been disappointed. He’s knowledgeable, friendly and helpful.

Milissa S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Thank you for your amazing customer service 👏

ANTOINE S. 
Rating:
1.0

Manager Jordan would not honor the reservation guaranteed. Wasted customers time

DAVID A. 
Rating:
2.0

I reserved a 10x15 unit 3 weeks ago, and when I came to the Uhaul store day of move in, my reservation was not found. I lost out on the size storage I needed due to mismanagement of reservation.

Chester W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

george p.  |  First Impressions 
Rating:
5.0

This location was fine. Originally I was told to pick up my vehicle at another location and I went there first. They changed it at the last second and told me to pick it up somewhere else. It was much farther so it cost me more money. I found that kind of unacceptable.

Susan M. 
Rating:
5.0

Customer did not leave a comment.

Milissa S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

This location is very nice and well maintained. I love the staff here they are very helpful

REANNON H. 
Rating:
5.0

I didn't catch the name of the person who helped us, but we checked in at 3 and dropped off at 6 and he helped us both times. He was awesome and so friendly, I hope he can get recognition for it.

lindsey H. 
Rating:
5.0

I really like the kind and courteous care they give while serving. They make you feel welcome.

Barbara B. 
Rating:
5.0

Customer did not leave a comment.

Lia D. 
Rating:
5.0

Customer did not leave a comment.

AARON C. 
Rating:
4.0

Customer did not leave a comment.

DONALD G. 
Rating:
5.0

Great

DIANE J. 
Rating:
5.0

Customer did not leave a comment.

JOHN K. 
Rating:
5.0

Customer did not leave a comment.

Candice B. 
Rating:
5.0

Customer did not leave a comment.

XAVIER O. 
Rating:
3.0

Never get final email as invoice

WATANDEEP B. 
Rating:
5.0

We were missing the chock blocks for the tires, but we made do with our own bricks/wood. Just a note, not a negative

Joshua S. 
Rating:
5.0

The management and staff were awesome. They even went out of their way to help me when I forgot my ball hitch.

BRIAN L. 
Rating:
2.0

Great service from staff; however equipment requested at time of reservation was not ready. This made for an inefficient experience as I had to take more time out of my hands to request it when it should've been prepared.

JUSTINMICHAEL E. 
Rating:
2.0

I was incorrectly charged for an extra day. I wont use U-Haul again.

CHARLES W. 
Rating:
2.0

when I got there to rent the truck, took 5 minutes to get someone to help-office was empty. When I turned in truck, they charged me for 2 days instead of 1

MICHAEL K. 
Rating:
4.0

Customer did not leave a comment.

VALERIE W. 
Rating:
4.0

My only issue was the completely false claim on mileage. Only drove to/from Folsom. That is not 95 miles. Completely upset about the BS mileage charged. However staff were great. Very helpful!

MAXWELL L. 
Rating:
5.0

Very friendly and courteous workers

HERMOGENES C. 
Rating:
5.0

The location and service were great. The U-Haul was clean, but the cabin smelled like cigarette smoke and marijuana.

Rachel R. 
Rating:
5.0

Customer did not leave a comment.

MICHELLE M. 
Rating:
4.0

Hate driving uhuals feel like the alignment was off

SEQUOIA D. 
Rating:
5.0

More customer service personnel

FELIX M. 
Rating:
5.0

Efficient, thorough, and friendly.

MARIO B. 
Rating:
5.0

Customer did not leave a comment.

Jeanette F. 
Rating:
5.0

Customer did not leave a comment.

David T. 
Rating:
1.0

They put me in an extremely dangerous situation on the road with a truck that was seriously damaged mechanically (not something the prior renters could have done). Then as I was exchanging the broken truck, after almost getting killed on the road, they offered the truck to another customer!! Their only "solution" was to say they didn't have another one-way rental, but a round trip, which ended up costing me an additional $155 in mover time due to the delays and two additional hours at 10pm to return it. Oh, and a $15 discount. I would like a full refund.

RACHAEL R. 
Rating:
3.0

One of the most important problems I experienced was the "Communication". It was almost impossible to get someone on the phone to give you an answer. a lot of wasted time with no result. I had to keep my boxes in storage for a few months the and twice because of the mistakes by UHaul I had to endure loss of a lot of time and energy to rectify.

Mort M. 
Rating:
5.0

Customer did not leave a comment.

ROBERT M. 
Rating:
5.0

Customer did not leave a comment.

NITIN C. 
Rating:
5.0

This is an amazing location. The GM was very helpful and went out of her way to help me with my reservation. I was going to go to public storage, but the staff there was so rude, so I went to U-Haul and I needed storage so they told me about the U-box and how it works and so I went for it and was excited about where the location and the cleanliness of this U-Haul was and the staff was terrific. So yes this was a plus for me.

GREGORY W. 
Rating:
5.0

Customer did not leave a comment.

Jorge C. 
Rating:
3.0

Cannot get through for service on phone lines when there is a issue with one of the boxes, however a service rep did call back within 24 hours.

Robert K. 
Rating:
5.0

Customer did not leave a comment.

REGINO P. 
Rating:
3.0

the contactless check in process did not work for me so I had to go. In addition, it would have been nice for the employee to mention if I knew the procedure for returning the truck. I asked and the person said I would get a text but I never did. Perhaps this is a technical issue that needs to get fixed. However, final payment went smoothly so no complaints there.

ASHLEY S. 
Rating:
5.0

Great job

DANIEL S. 
Rating:
5.0

Howard was very helpful in getting me on my way with the truck/equipment I needed and I already recommend this Uhaul location to friends and family.

CYNTHIA J. 
Rating:
5.0

Customer did not leave a comment.

DOANH N. 
Rating:
4.0

Customer did not leave a comment.

Griselda O. 
Rating:
5.0

Customer did not leave a comment.

Isaac M. 
Rating:
3.0

Customer did not leave a comment.

APRIL S. 
Rating:
1.0

Transmission on truck was going out.. Truck was one bar from e.. I bought it back where it was but was charged $30.. Would recommend telling the guest that the charge at pick up is a holding charge

Brandy T. 
Rating:
5.0

Outstanding customer service

CHRISTOPHER LYNN V. 
Rating:
5.0

Thank you so much for all of your help everyone involved from drop off a few boxes two delivery the staff was professional and polite and friendly and helpful. I highly recommend your services to anyone who is moving you really helped me.

Geraldine S. 
Rating:
5.0

I had no issues, everything was explained.

Ralph A. 
Rating:
5.0

Tony at6 the traffic control center did not follow through and make sure that my containers got delivered to the sunset location for loading. I had to rent a truck (currently at my cost - have disputed the charges) load my goods and drive them across town to this location and load them into the containers (only needed 3 out of 6). Howard at this location was awesome and went out of his way to try and make my experience as positive as possible.

Mark L. 
Rating:
5.0

my experience was a good one. :-)

JESSYE T. 
Rating:
3.0

Tank was empty upon arrival for pickup. What's the point of having no contact pick up if you still have to go inside to get the key.

Dan R. 
Rating:
5.0

Trucks should be rented with full tank. It only benefits u-haul to rent trucks with varying degrees of fuel in the tank. If you can calculate how much to charge me for under fills then you can calculate my refunds for overfills. You are ripping off your customers.

FERNANDO A C. 
Rating:
5.0

I did an after hour drop off so I can not Comment on the cleanliness or staff. The outside of the locations was clean and looked secure

KAITLYN T. 
Rating:
5.0

Customer did not leave a comment.

TODD B. 
Rating:
1.0

They did not let me drop off the truck at other u-haul location. So I had to bring back the truck at this location which was wast of my time and gas and it cost me more money.

MUHAMMAD R. 
Rating:
5.0

Customer did not leave a comment.

John N. 
Rating:
5.0

Nothing! Oh maybe just a little air freshener between rentals :)

Shiva M. 
Rating:
5.0

you have the best employees from Jose, Shane and all the rest they are the reason i keep on coming back give them my thanks

Rodolfo V.  |  Overall Experience 
Rating:
5.0

Hi

Martin V.  |  Overall Experience 
Rating:
5.0

Great staff, extremely friendly and helpful, huge clean storage area!

Kristin H.  |  Overall Experience 
Rating:
5.0

Very positive experience. U-Box is the way to go!

Thomas R.  |  Overall Experience 
Rating:
5.0

The staff was excellent. Jose and Daniel on the phone and Kayla the driver that dropped our uBox was amazing. She navigated the uBox and lift up & down our very steep driveway carefully professionally

don h.  |  Overall Experience 
Rating:
5.0

People are so nice

Gerado G.  |  Overall Experience 
Rating:
5.0

Everything went smoothly shipping my property across country in a ubox.

Zachary W.  |  Overall Experience 
Rating:
1.0

Pods were delivered to home, but no one in office was clear about the price $60-$90 ?beat up and most of them missing the included moving pads. Decided not to use them and they charged us trucking fee

Liz J.  |  Overall Experience 
No reviews have been submitted for this location.

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