Customer Reviews for U-Haul Moving & Storage of Natomas

Rating:

5.0

From the moment I reserved the trailer to the time I returned it, I encountered courteous, helpful gentlemen. I commented on the cleanliness of the store. Excellent , the best experience I had with u haul. Thank you all

Rating:

5.0

Great customer service and timely delivery

Rating:

5.0

Great Service!

Rating:

4.0

Customer service agent at pickup was exceptionally helpful!

Rating:

5.0

The staff were very friendly and helpful! And when I returned the truck I was treated with the utmost respect and care.

Rating:

3.0

Clear direction in returning after office hours . A print out might be an option , a guide to do steps in returning the rentals.

Rating:

5.0

The customer service was excellent at both locations I visited. The employees were knowledgeable, friendly and they got me in and out smoothly. I’ll definitely use the service again and recommend to people I know.

Rating:

5.0

Very helpful and got me in and out in great time.

Rating:

4.0

When a customer walks in, your associates should acknowledge them, especially when they’re not with another customer instead of chatting with each other and letting the customer be the first one to speak.

Rating:

5.0

Staff were really friendly, and super helpful! I appreciated it so much!!!

Rating:

5.0

Friendly and very professional

Rating:

5.0

Great service

Rating:

5.0

Uhaul never lets me down. Thank you for always taking great care of me and my daughter. The staff member who assisted us. I have to truly say,”they are the best by far”! I am a DV survivor being relocated to a safer place. I let your staff member know this. They made me feel safe, protected and heard. Thank you again!

Rating:

5.0

Nothing already good

Rating:

5.0

Nothing much. The rental process was straightforward and easy.

Rating:

3.0

One of the Latino members look extremely angry and scary?? Arden was okay

Rating:

5.0

Friendly and patient staff.

Rating:

3.0

I have nothing at this time.

Rating:

1.0

These MF charge for stuff more that aren’t correct I put fuel enough fuel or even more then that but these MF still charge me more. At the end fuck all these clowns

Rating:

3.0

Uhaul was filthy inside and out. I paid more than I would have with Penske because uhaul has absolutely no discount availablefor things that consumers actually need like out of state rental rates. Gas tank was not fuel which is a inconvenience for someone trying to pick up the uhaul and move. Insurance was a good rate for 4 days.

Rating:

1.0

Don't rent from UHaul.

Rating:

4.0

All the staff I interacted with was very friendly and helpful.

Rating:

5.0

Wonderful to deal with. Respectful and informative. Friendly and helpful.

Rating:

5.0

Always friendly and get me in and out quickly. Recommended.

Rating:

1.0

I had one of the worst experiences I’ve ever had with U-Haul at this location. When I went in to rent a trailer, the employee was too busy making inappropriate comments about how “sexy” and “hot” I was and even said that “everyone in the warehouse talks about me when I come in.” Because of that unprofessional behavior, he didn’t even properly check the trailer. Later that day, I got pulled over because the trailer’s brake lights were flickering on and off, which is a serious safety issue. When I called to report the problem, the manager (named Lejon) was rude, told me it was my fault for not checking it myself, and actually said, “If your friends jump off a bridge, are you going to jump off too?” Then he hung up on me, called me a liar, and dismissed my complaint about his employee’s sexual remarks. To make matters worse, I was overcharged for four days when I only had the trailer for one day, even though I called in daily and have proof of when I dropped it off. Instead of helping, management treated me with complete disrespect. I will be filing a formal complaint with the Attorney General and the Better Business Bureau regarding the harassment, safety issue, and overcharging. This location needs to be investigated for how it treats customers, especially women.

Rating:

4.0

Gas was only 3/4 when picked up but paperwork read full. I called and was put through to central center and reported this. Still I filled it up.

Rating:

3.0

My experience the day I picked up the U-Haul Van was not good I dealt with a young man named Aiden he was very rude to me very short and smart mouth and Aiden didn't' have to do that the way he was Speaking to me I am old enough to be his Grandmother he have No Respect Aiden told me my card declined which that was not the truth so I could not get the U-Haul Van because my card was not a known banking institution which it was US Bank I asked him for a manager he said his manager does not work on Saturdays I said what isn't he Assistant manager Aiden said yes so the the young man came over to help me and Aiden he asked Aiden to do it again why he stood there was no issues went right away and then the other young man which is the Assistant manager don't know his name said [PLEASE go a long way] . and I said why would I say PLEASE to somebody have been being RUDE and DISRESPECTFUL to me I'm not doing that so no . I wood not recommend anybody to go their [But Your Experience mite be Different ].

Rating:

5.0

I rent from U-Haul more than the average person and this location has always been spot on. This rental was different. This time I was charged for refueling and the associated fees that should not have been charged. I’m not entirely sure where the error occurred but I was charged for 7 gallons of gas for 9 miles of usage having had the van for a total of an hour. I was told I should have received a text and a paper copy of my contract…which I did not (this time) so that I could record the gas level. So, now I needed to prove the amount of gas in the tank was less than the amount on file. Which I cannot other than…9 miles of recorded mileage does not add up to 7 gallons of fuel. Clearly a mistake in the system and I hope to be able to resolve after speaking with the local GM.

Rating:

5.0

Orlando from maaco was great

Rating:

5.0

Everything good to go . I recommend to all my friends to use your services

Rating:

5.0

Unfortunately the trailer I needed was closer to my physical location, but had to drive 50 miles each way, twice, to move a vehicle. Not necessarily uhauls fault, but a storage company they work with, who advertises and states they are open when I needed the trailer, had no one on site/not open. Charged for 2 days of rental, only needed trailer for 2 hours. Unfortunate that I had to look at the trailer sit in my driveway and rack up charges while not being used till Monday to make the drive back.

Rating:

4.0

I honestly was really skeptical at first…but you cannot beat uhaul pricing! Hands down! I was in sticker shock for this cross country move with just a pod/box! Uhaul was with me every step of the way. They text and email updates constantly. When I did need to call or change a date and time…it was easy and they were friendly. I def recommend them and would use them again.

Rating:

5.0

The truck drinks too much gas I used quarter of tank it took nearly $50 to fill tank

Rating:

4.0

Great customer service! Just wish there would be a 24/7 access to storage

Rating:

3.0

Each reservation correct and have drop off location correct. My location drop off did NOT exist!!!! I had to go find other U-Haul location drop off truck…this was very inconvenient being 3 hours away for home

Rating:

3.0

The equipment was newer but important lights did not work. A rep was speaking in a condescending tone to a confused customer when I was checking in to pick up.

Rating:

5.0

Everyone was a great help, from renting the storage unit, to booking the U-Haul truck. Customer service was amazing, especially for me to be an introvert.

Rating:

3.0

Customer service could be a bit better.

Rating:

3.0

Trailer was very hold and very, very noisy when towing.

Rating:

3.0

Guys working there aren't very receptive to customers. They didn't even look up from their phones while I stood at counter. I had a reservation for a van that morning. I needed to go to out of town to 2 destinations to move furniture. I had noted on the reservation that I would be driving over 400 miles. I was given the key and went out to the van and began all the photos, etc. As I prepared to leave, I looked for the usb plug for my phone. There wasn't one. It was too old and only had cigarette lighter plugs. So, I had to go back in to ask if there was a different van. The guy took my key and said nothing. He looked around and walked away for a minute, then gave me another paper to sign and another key without saying much. I asked if it was a better van with a usb plug? He said yeah. It was much better than the first one and I wondered why I wasn't given it in the first place since I was driving it so much. As far as customer service, it was minimal, the bare minimum , at best. I've had much better before. Communication is necessary when dealing with the public and a cheerful attitude wouldn't hurt. I didn't get any of that from anyone there. It didn't seem busy enough for 3 guys to be sitting there, to me. I wonder if the job description goes over "customer service" and if a refresher course might help? They must know that they have to WORK with people, right? The van itself was uncomfortable to my arms with the seat/steering wheel distance even though I tried multiple adjustments. I was though pleased with it overall for it's gas range and speed capability.

Rating:

5.0

I had a brief encounter with a staff member (unfortunately, I didn't catch his name - African American gentleman) who not only had a great sense of humor but also saved me from leaving some items behind in the truck. Thanks for the heads up and for making my day a little brighter.

Rating:

1.0

The attendant had a lot of trouble finding a truck that had gas. He finally decided to put 5 gallons in one. As fast as he put the gas in, it was leaking out onto the driveway. How could not know a truck had a horrible gas leak? We ended up with a bigger truck because they had no others. I was told if I brought it in with 1/4 tank or more I would get a refund. I made sure it had more than 1/4, but got no refund. They do not want anyone talking to the local dealers. They make sure you end up with corporate people. Very hard company to deal with. Surprised they are still in business.

Rating:

5.0

Everyone was friendly and very helpful. They even gave my toddler a bag of goodies.

Rating:

4.0

We went out to the truck and found the gas tank undone and the truck backed up into another truck.

Rating:

2.0

Took nearly 30 mins to drop off the vehicle due to short staffing. I had to ask a clearly overwhelmed employee to leave the counter to help me.

Rating:

4.0

My drop-off for the 6X12. Everyone I encountered during these two mad rush days was excellent to work with.

Rating:

1.0

I rented the truck van at 8.30 am and returned back 9.30 am I received a mail that please return our vechile and i was shocked later on i tried to call but they didn’t pickup then i went there in person and then they said sorry we forgot to put in our system the guy in the morning were really rude they threw the keys on counter i will suggest everyone not go over there.

Rating:

4.0

Improve safety checks. The van I rented had a screw in the front tire and pressure was 40psi. I had to drive back to their garage. They didn’t have another van so they just filled the tire with air and I just took a chance and continued my move

Rating:

3.0

My truck didn’t have gas and I had to get another truck with low gas. 1 worker was very slow and kind of lazy to help.

Rating:

5.0

Vehicles windshield should be thoroughly cleaned between each use for safety reasons. I had to clean the inside of the windshield and windows to reduce glare and see out clearly.

Rating:

5.0

Very helpful staff m. Nice storefront with lots of supplies. Super. Fast check out and in prices

Rating:

5.0

The customer service was great.

Rating:

5.0

The rep who helped me was awesome. Best Uhaul rental experience I have had. Thanks for making the process quick and easy!!

Rating:

1.0

At the Sacramento/ Natomas location the staff are rude & not helpful. You guys expect your customers to do the work of your staff. You are welcome to call me about it so I can explain in detail. The one in Yuba City is phenomenal. They have excellent customer service.

Rating:

1.0

Where do I start? Picked up a 17ft truck on Thursday for a 2 day rental. The guy at the front desk seemed grumpy and impersonal like he didn’t want to be there. The truck was dirty and almost on Empty. The truck had almost 180,000 miles on it. I get it it’s a rental but at least maintain your fleet. The play in the steering wheel was horrible, the alignment on the truck was horrible it almost caused me to crash twice. I returned the truck on Saturday and picked up a tow behind trailer. When I returned it on Sunday my wife brought it back at 9:30 am. I got a call at like 3pm asking me when I was returning the trailer. I was like, we already returned it hours ago my wife spoke to multiple people. I don’t know what kind of management is running this place but it’s a zoo. I would not recommend this place to anyone at all. I have to rent another trailer in a couple of weeks and I’ll go elsewhere.

Rating:

5.0

Jessica was very knowledgeable about the storage and helped me decide the right size for my items. She explained every detail and answered all my questions!! Great service!! Doug Martin

Rating:

3.0

Trailer was filthy. It appeared that the previous customer transported dirt & a cleaning was not performed. I asked the employee to clean it and he had some hesitation but eventually did it. I have a picture to prove.

Rating:

3.0

Make sure you check your vehicles prior to release them. (Check engine light was on) Train your people to know the differences in dollies and make sure everything is there that was ordered. The clerks assisting us both at pickup and drop off were polite and helpful.

Rating:

1.0

Overall experience was awful from start to finish. I was over charged, sent to an inconvenient location, my time was wasted, and it could not have been handled more poorly.

Rating:

5.0

Process was clear and very easy to complete. Loved the convenience of doing everything from my phone within minutes.

Rating:

5.0

Friendly and professional

Rating:

5.0

Very nice experience. Staff is very welcoming. Entire process start to finish was excellent.

Rating:

5.0

Professional and friendly staff.

Rating:

5.0

The lady who helped me at the counter went out of her way to find me a rental

Rating:

1.0

My husband and his friend had gone to drop off the U-Haul and were treated in the most unprofessional manor. When they first arrived to drop it off they parked unsure if it was the right spot and ventured inside the facility. The gentleman working that day had zero customers that needed his help (because the only other couple that happened to be there, were already being assisted by the other employee) when my husband walked into the building to turn in the keys. He was waiting to be called up to the counter when the employee looked at him dead in the face and proceeded to ignore my husband. My husband finally went up, a few minutes later, to him and said hey man I am here to turn in my U-Haul. The employee looked at my husband again and said "oh I didn't see you there.' Absolutely not, this was laziness at all levels, extremely rude, and he did not emote customer service. After that, my husband had handed the employee the keys and proceeded to say I may have accidentally parked in the wrong spot to return it, but I am not sure. Again, with the worst service ever, the employee stared at my spouse, stuck out his arm with the keys, and didn't say a thing. Not "oh not a problem I'd be happy to show you where to park the vehicle." Nothing. So my husband took the keys, got back in the truck, and found where to properly drive and park the U-Haul. Once putting the vehicle in park my husband noticed that there was a sign stating remain in the parked U-Haul and someone will be out shortly to assist you. Again, my husband and his friend were the only customers there. 15-20 minutes go by the employee never comes out. So my spouse asked his friend to run inside and ask if the guy could come out to help them because the sign clearly states that an employee would come out to the U-Haul. His friend walks inside and asks the employee to help and maybe two minutes later they both walk out. The friend is walking ahead of the employee and my spouse can tell that his friend is visibly and clearly upset. My husband jumps out of the truck to hand the keys back to the employee and as soon as he rounds the truck, before being able to hand over the keys, the employee says "man ya'll are making this way harder then it needs to be.' Why on earth would he think that is the right thing to say when he has not been the slightest bit of help. At this point my husband is now getting frustrated with the employee, he had been calm with everything prior. My husband proceeded to ask the employee if he could know the total amount that we owed and which card it was going to charge, so that him and I would know where to move the funds too so that the charge would process smoothly. The employee literally said oh you'll get it in an email. What! that is not what he asked. This lazy, lazy employee could not walk inside to help find the information for my husband. There is no way that the employee would not have been able to do that, no way. And this employee was also smirking at both my husband and his friend, smirking because he could see how frustrated both of them were getting. My spouse, being beyond mad, tossed the keys to him and simply left. Moving is always stressful. Adding this employee's behavior into the mix does not help or make anything smooth or pleasant. Above ya'll ask Was the location clean and inviting? This question is probably geared more to the physical aspect of the store. However I am answering this question in regards to the employee himself. His customer service was not clean. And his attitude and demeanor was not inviting.

Rating:

2.0

I was scheduled to pick up a trailer at 5:00 p.m. I came early at 3:30 p.m. just in case it was ready. I was told at that time that the trailer had not been returned by the previous lessee and that he/she was extending their lease for the weekend. At no time was I notified of this change by email or phone. I would've ended up showing up at 5:00 with no trailer available and less than an hour before closing with no options. This was so disrespectful and I had to push for the service team to find me another trailer at a different location. They found one and sent me to an independent dealer's house in a sketchy neighborhood in 105 degree heat. They never apologized for the inconvenience and the lack of communication. It was a stressful experience and I was afraid as a small 5"2 woman to be sent to a sketchy neighborhood where the trailer was out in the field with weeds. We were renting a trailer as a business and to haul our camp supplies to a youth camp in Northern California. Super disappointed and will be no longer using UHaul as our provider every year.

Rating:

5.0

Not enough small open trailers in stock. Had to use the largest you have which was way bigger than I needed. Even so, the price was great and i I got to return it after closing hour by using the UHaul app.

Rating:

5.0

Every thing was great, there is nothing to be improved. Great customer service and friendly employees. Thank you so much guys. Best regards Sayed Jamil Hamdard

Rating:

5.0

Keep offering great service and equipment to customers

Rating:

4.0

Very helpful guys, I don’t worry anything when I get there, you can ask anybody they help you.

Rating:

1.0

canceled storage before move-in date but was still charged. very difficult to get a hold of someone that could help. took two weeks...........

Rating:

5.0

Great customer service by the UHaul staff at N Freeway location, provided a lot of great information and answered all my questions in depth!

Rating:

5.0

Thanks!

Rating:

5.0

Your employees were exceptionally helpful, Thank you.

Rating:

5.0

Great service!

Rating:

1.0

Understaffed, access card reader system is confusing even to employees. Short on push carts and to small . Had to wait 20 minutes for available card. Will not consider UHS in its current footprint unless it is the only option for climate control. Thank you for the complimentary month of storage. Oh, my U H mover help experience could be more embarrassing to UH. Can’t believe UH is putting its name on this!

Rating:

5.0

Every one was helpful and ready to help

Rating:

1.0

Overall, we had a positive experience during our stay. We checked out of room #1390 on April 6 and promptly uploaded the checkout confirmation through the app, as instructed. However, to our surprise, we were later charged for the month of May as if we were still occupying the room. We hope this is just a misunderstanding and kindly ask the management to review the records. Please ensure proper tracking of guest checkouts to avoid such issues in the future.

Rating:

5.0

Great place

Rating:

1.0

I don’t know why they split into two units for the storage rental. It was very inconvenient and wish they were communicative about the storage. It was very disappointing to get there and see that.

Rating:

5.0

Your employee a young lady was great she knew what she was doing she was efficient and friendly as well I highly recommend your facility to all my friends thank you

Rating:

4.0

Only problem was a technical glitch in their system kept all doors locked out during professional move out. The down time while they fixed it cost me $120 labor. Gotta have better back up system. The staff were great at this location though!

Rating:

5.0

The representative was top notch , at the facility. I can’t remember her name but she made me feel welcome and appreciated. Kudos to the team. Job well done. Storage is clean. Loading area could be better thought out. Cramped and not convenient.

Rating:

5.0

Thank you !

Rating:

5.0

Staff were very helpful and went above and beyond for us.

Rating:

4.0

None

Rating:

5.0

Very helpful staff

Rating:

5.0

The only suggestion I would have is to cut the curb by the door in the back of the building to the storage so that it has a ramp instead of curb for those that have to push the cart from the road or parking lot to the door.

Rating:

1.0

The manager has some serious issues and loves to take her everyday life outside of work out on peopld that rent from this location, she needs a serious attitude adjustment.i don’t know anyone who would give a person like her a manager position. I stored my stuff there for two weeks after which was told to move my stuff out and that they no longer would rent to me all because someone tried to break into my storage, and I let them know that there was a issue after which the manager disappeared and then the fallowing day was asked to move out since they would no longer be renting to me. It’s not my fault someone tried to break into my unit, they are suppose to have security however I only saw security kne time and the staff could not care less about their jobs or keeping anything clean or secure. I pay to keep my belongings safe in a storage with security and even make sure to get s goid insurance plan since i know how things happen. So I don’t understsnd why I have to leave anc they didn’t even care ny unit was broken into. The key pads and swipe cards never work correctly for both the building, the bathroom? Or the unit, the doors are always open even after hours, and the lights never stay kn or come on when they are supposed to go. Needless to say my experience at this location was horrible and I will not ever refer them or return to this location.

Rating:

4.0

I am concerned that one of the side entrance doors was left open the past two times I have been there. Anyone could just walk in.

Rating:

5.0

Staff was very friendly and helpful. I rented a truck plus a storage. Great deal. In and out. Excellent service.

Rating:

5.0

Excellent staff!!!!!

Rating:

5.0

Extremely knowledgeable, patient and friendly staff.

Rating:

5.0

Excellent service!

Rating:

5.0

Great and knowledge staff!

Rating:

5.0

Rent is a little high, but I figure since you guys do 30 days free with a truck rental, some of that has got to be recapture. Maybe longer term leases at a discount would work? I'm not in the rental business, so I'll leave that up to you all.

Rating:

5.0

I will always use U-Haul

Rating:

5.0

What can I say this storage facility is amazing..

Rating:

5.0

Great service

Rating:

4.0

Very good customer service.i had a pleasant experience.

Rating:

5.0

Staff went above and beyond to help remove some questionable loiterers and it was much appreciated. My whole experience with U-HAUL was great, including the truck rental, storage unit and the app to track everything.

Rating:

2.0

I have been talking to 2 different store managers with an issue I have had for several months about a storage payment that was messed up on their end and still hasn't been resolved. It's for $167.00 So since they are so incompetent I decided to just move out.

Rating:

5.0

Thank you

Rating:

4.0

I have two issues, I wanted to pay in cash and not add cost to my card , now I have to call my bank and make arrangements for my monthly rental. I had to go to a return uhaul area approximately 20 miles and no one was there and it looked unsafe, also added additional cost.

Rating:

2.0

Literally from the moment I walked in everything about this place screamed this is where I want to keep my belongings ! Climate Control, safety features up the wazoo, the staff impeccably experienced, courteous and overall fabulous experience during a tumultuous time. Moving sucks but everyone at U-Haul makes it okay thank you to everyone

Rating:

5.0

I just wanted to take time to give CJ a 100 star review! This young man came to my rescue with helping me take the last few pieces of heavy items off the truck today, it was just me and my 13yr old granddaughter and I didn’t have a clue how we was gonna get this done but CJ didn’t say anything but just assisted me with the few items. I had asked God to send me the right person in my way into the location and that was CJ! Praise the most High God for this man! His kindness, love for other and his wonderful demeanor is the best I’ve encountered in a very long time. Thank you CJ for your your kindness with all my sincerity! God bless you💯❤️

Rating:

5.0

It was amazing how was easy to rent and move the things. Great!

Rating:

4.0

I was stuck at the last minute having to get a storage unit through Uhaul as well, and even though it was the very end of the day the young gentleman at the counter was efficient in getting me what I needed. I apologize for being so late in the day, but being able to handle my moving needs quickly was a huge relief.

Rating:

2.0

Communication between staff is horrible! My storage unit has been robbed and I didn’t know about it until I came to the unit! Homeless people stay around the property and nothing is done about it at all! Staff wasn’t helpful just said to make a police report! Then two weeks ago I was informed that they were no longer using the outside storage units and I had to relocate all my things to a storage unit nearby or use a storage box. Had they let me know sooner I would have made plans but given short notice they moved all my things to a u-storage box and didn’t even call me to let me know they had done it! I would 0/10 recommend this storage unit to anyone! If you want your unit constantly being ransacked and everytime you visit your lock is damaged due to someone attempting to pick it then this would definitely be the storage location for you!

Rating:

5.0

The manager Chris was very helpful and courteous.

Rating:

1.0

The place was infested with rats I had to throw away the contents of my whole unit because they were covered in rat feces and urine. I will never give this company my money again

Rating:

1.0

Poor customer support. Facility had no key drop off. Extremely unprofessional. I’ll never be using this service again

Rating:

1.0

I was there for hours trying to get the right storage number that was available, long line, staff was not knowledgeable or trained right, they gave me a card key that till this day doesn’t work right so the alarm sounds every time I access the storage because I don’t have the time or patience to stand in line another hour for them to try and fix it again.

Rating:

5.0

I believe it was the manager, but she was extremely professional and solved all my problems immediately!

Rating:

4.0

Card reader was not visible. It is not conveniently located. Large trailer was in front of it. I had to have manager show me where it was.

Rating:

4.0

Each time we’ve been serviced by Howard, we’ve not been disappointed. He’s knowledgeable, friendly and helpful.

Rating:

2.0

I reserved a 10x15 unit 3 weeks ago, and when I came to the Uhaul store day of move in, my reservation was not found. I lost out on the size storage I needed due to mismanagement of reservation.

Rating:

5.0

you have the best employees from Jose, Shane and all the rest they are the reason i keep on coming back give them my thanks

Rating:

5.0

Hi

Rating:

5.0

Great staff, extremely friendly and helpful, huge clean storage area!

Rating:

5.0

Very positive experience. U-Box is the way to go!

Rating:

5.0

The staff was excellent. Jose and Daniel on the phone and Kayla the driver that dropped our uBox was amazing. She navigated the uBox and lift up & down our very steep driveway carefully professionally

Rating:

5.0

People are so nice

Rating:

5.0

Everything went smoothly shipping my property across country in a ubox.