Customer Reviews for U-Haul Moving & Storage of Natomas

2,099 reviews

3979 N Freeway Bl   Sacramento, CA 95834

(916) 550-9064

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(916) 550-9064

3979 N Freeway Bl
Sacramento, CA 95834

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Julio U. 
Rating:
5.0

Customer did not leave a comment.

KENDRA A. 
Rating:
5.0

Customer did not leave a comment.

Brenda H. 
Rating:
5.0

I received great customer service, thank you so much!

Cristina G. 
Rating:
5.0

alex was AMAZING!! i was really having a hard time moving all by myself and she worked with me! so thankful

Kendra R. 
Rating:
4.0

Customer did not leave a comment.

Maruthi Sasankh K. 
Rating:
3.0

Customer did not leave a comment.

Bryce K. 
Rating:
5.0

Customer did not leave a comment.

john M. 
Rating:
5.0

It was good

Calvin T. 
Rating:
5.0

Customer did not leave a comment.

Destiny M. 
Rating:
5.0

The young woman, "Alex", i believe -- who retrieved the contact info for some friends i accidentally left in the glove box, deserves special commendation. This kind of human touch/ help / relationship / service makes doing business worthwhile for everyone. Thanks, Alex! And thanks, Natomas UHaul.

Chris S. 
Rating:
4.0

Make it easier to contact uhaul to verify order.

Bethany S. 
Rating:
3.0

Alot of damage to the truck that truck was used and abused

David W. 
Rating:
4.0

Some employees are great some were not.

Zachary B. 
Rating:
5.0

Customer did not leave a comment.

Daniel R. 
Rating:
5.0

Customer did not leave a comment.

Thomas H. 
Rating:
5.0

Customer did not leave a comment.

Lisa V. 
Rating:
3.0

Very disorganized and short staffed. Also there isn't very much communication from the staff on the phone versus on the ground.

Paul L. 
Rating:
5.0

Customer did not leave a comment.

Rose L. 
Rating:
5.0

Customer did not leave a comment.

James P. 
Rating:
5.0

Keep up the good work

Ruben G. 
Rating:
5.0

The question that wasn't asked is not on this survey but what I will Add is the Company UHAUL car service need to be looked into it was driving very shaky and felt a little unbalanced, but overall got the job done what it was rented for and we definitely appreciated the good customer service the young lady that day gave us will come back again and recommend good business at your location thanks again.

Lori B. 
Rating:
5.0

Great customer service

Nirup D. 
Rating:
5.0

Convenient and very clean location. Thank you

Bryan D. 
Rating:
5.0

Customer did not leave a comment.

Clifford L. 
Rating:
5.0

Everything was great thank you

Ruben G. 
Rating:
5.0

Customer did not leave a comment.

Ben O. 
Rating:
5.0

Customer did not leave a comment.

Rick W. 
Rating:
5.0

Staff was extremely friendly. Drop off was a breeze. Best tow dolly ive ever rented from uhaul. Not beat to shit. Straps worked. Just an overall good experience

Sarah C. 
Rating:
5.0

Customer did not leave a comment.

Dale S. 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
1.0

PLACE A WARNING IN LARGE BOLD LETTERING "THE VEHICAL YOU HAVE RESERVED IS AT A DIFFERENT LOCATION NOT AT THE ONE YOU REQUESTED . . . DO YOU WANT TO PROCEED WITH THE RESERVATION?

ARTURO F. 
Rating:
5.0

The staff were very helpful! I'm preparing to move cross-country, and the staff helped answer all my questions, and made the process of updating the load date for my u-container super painless.

Angelica E. 
Rating:
5.0

Customer did not leave a comment.

james O. 
Rating:
5.0

Good job

yi Q. 
Rating:
5.0

Outstanding customer service.

Dale C. 
Rating:
1.0

Poor customer service, one of the employees was sleeping behind the counter. The staff looked very apathetic and I believe I was over charged for a basic in town rental

Eric B. 
Rating:
3.0

My reservation was made to Woodland site. After arriving there, i was told that they do not have my reservation, and my pick up is changed to the Sacramento site, which is 30 minutes driving.

Yifan C. 
Rating:
3.0

My return location was switched from online reservation , I don't appreciate me using my time and gas to do UHauls location of trailers when online I was able to select the closest and most convenient location

DeeAnna D. 
Rating:
5.0

Keep having service reps like the rep who helped me. She was fantastic 👏 and very helpful two thumbs 👍 up

MICHAEL T. 
Rating:
5.0

Customer did not leave a comment.

Diane M. 
Rating:
1.0

I was overcharged and when I went to ask what these extra charges were for I wasn't given an answer I returned the equipment in better condition than what I received it and they still tried to tell me there is a cleaning fee. Super disappointed yes it's easy to get equipment from them but be careful they always try to charge you for extras without you knowing

NANCY R. 
Rating:
5.0

Customer did not leave a comment.

Laurie C. 
Rating:
5.0

Though our original trailer pick-up location that we had reserved a trailer with in Woodland didn't have a trailer available for us when we showed up, they were able to find a new location about 30 minutes drive in Sacramento and the folks there were very helpful. It would have been much more helpful to have our reservation accepted at a location that actually had a trailer. We will not use the Woodland location again.

Bruce D. 
Rating:
4.0

Gentlemen at the front when I went to drop the truck off was rude and belittling. Should not work in customer service. The lady who help me when I picked up the truck was very nice.

KIMBERLY V. 
Rating:
4.0

Customer did not leave a comment.

Lonnie K. 
Rating:
5.0

Easy and affordable..thank you

Tiffinay P. 
Rating:
5.0

The agent (Alexandria Alexander on the contract) was really helpful and showed me some safe procedures I had not learned before, like twist the chain to shorten it and drive a few feet then double check the torque on the ball. She was VERY good, quick, and helpful!! I will be back. Thanks, Alan

Alan W. 
Rating:
5.0

Customer did not leave a comment.

Janet R. 
Rating:
5.0

Customer did not leave a comment.

Steven A. 
Rating:
5.0

Nothing great customer service

tilda W. 
Rating:
5.0

Ensure equipment is good condition prior to rental.

ARNALDO C. 
Rating:
5.0

Customer did not leave a comment.

climene D. 
Rating:
3.0

I put N/A and average as I had no direct contact with this facility or it's staff.

Erica F. 
Rating:
3.0

Truck was wedged behind another truck so we couldn't even get it out. Had to walk all the way back inside to get them to move it - no apology for inconvenience. Provide more parking at this location, so people have a place to park while they go into the office. It seems the few spaces out front are taken up by employee parking. Also person who checked me out was vague, didn't explain entire process of the charges.

Gina D. 
Rating:
5.0

Customer did not leave a comment.

ANIL S. 
Rating:
5.0

Discount

MARIA L. 
Rating:
5.0

The e alert customer service lady was very professional she knew her job had excellent customer service she talked to me with respect while doing her job I wasn't as stressed out paying the fee I am thankful for her

talisha V. 
Rating:
1.0

New staff and direct contact With the location rather than a center.

Morgan S. 
Rating:
5.0

Customer did not leave a comment.

Viviana V. 
Rating:
5.0

Customer did not leave a comment.

JC T. 
Rating:
5.0

Customer did not leave a comment.

TERRY K. 
Rating:
1.0

Guy at final pickup location gave excellent service, very friendly. But it took 4 locations before we were able to actually pick up a trailer.

Armando M. 
Rating:
5.0

Customer did not leave a comment.

Todd M. 
Rating:
3.0

I was charged $40 for an extra day when I returned the truck the next day. Not sure why I was charged an extra day especially when my truck was given to me later than my pickup time the day before and resulted in me being late to work.

Joseph R. 
Rating:
2.0

Trailer had bald tires and shocks were bad and service person did not check out my lights and told me "ok... you can go" and I had to ask for him to check out rear lights and turn signal and brake lights.

Jennie B. 
Rating:
5.0

Customer did not leave a comment.

William B. 
Rating:
5.0

The employees were very professional and helpful

Leonore B. 
Rating:
5.0

I was greeted by Alexandria when I arrived. She took care of me quickly so I could get on my way. She was extremely friendly and helpful. She was also the person I dropped the van off with when I was done . She did a great job she knew her job well. I am in guest experience for a major Barbecue company corporate and I really appreciate when I receive great service . I hope you recognizes team members when they do well. Alexandria went out of her way to make my experience great!! I hope you will share this with her. Thank you Andrew Friedman

Andrew F. 
Rating:
1.0

I had accidentally locked my bag in the cab of the truck at the store and notice it after I had put the keys is the overnight drop box. I was thinking it was going to be safe for the night, but when I arrived in the morning. nobody knew about any bag. I kept pushing to have them look around and suggest maybe someone through it away. Come to find out they did and it clearly had been gone through. Luckily nothing was stolen, but I think they when holding it for later. I will never go to that store again!

Michael B. 
Rating:
4.0

Have bottled water in hot Sacramento

Glenda L. 
Rating:
3.0

I had question on final bill/receipt contract no: 25712198. I was charged $30 fuel service fee and $32.25 for 4GL of fuel just for driving 12 miles cargo van!!! I called customer care and inquired about it, call was put on hold because operator wanted to talk to supervisor, I waited for almost 10 mins and didn't get any response and it was ended or cut deliberately !!!

Praveen G. 
Rating:
5.0

Customer did not leave a comment.

Leonel L. 
Rating:
4.0

Nice experince

Vinay B. 
Rating:
5.0

Customer did not leave a comment.

Mike W. 
Rating:
5.0

Very friendly and convenient

Walter V. 
Rating:
5.0

The after hours return functionality of the app works terribly bad. It has trouble verifying your location.

Burkhard L. 
Rating:
5.0

Customer did not leave a comment.

michael Z. 
Rating:
5.0

Customer did not leave a comment.

abraham S. 
Rating:
5.0

Customer did not leave a comment.

DeAndre P. 
Rating:
3.0

The guy at the front that checked me in was on his phone and not very attentive. When I came back to drop off the vehicle, he was sitting in one of the rental trucks in the parking lot smoking and listening to loud music with the window down.

Brendon B. 
Rating:
5.0

Customer did not leave a comment.

patrick L. 
Rating:
5.0

Titus did a wonderful jod notifying me and delivering on time, as well as pick up. She was very friendly and helpful.

Dennis R. 
Rating:
3.0

Need a better person on the desk to take and help customers with what they need and talk respectfully

maneet S. 
Rating:
4.0

Customer did not leave a comment.

William B. 
Rating:
5.0

Great customer service

Dmitri Y. 
Rating:
1.0

Hey my car got a big dent from the equipment

deepak K. 
Rating:
5.0

Customer did not leave a comment.

Alexander M. 
Rating:
5.0

Important to let customers who rent a dolly on a 10ft truck know that ramps are only available on 15ft and up trucks. Save the customer and agent time from removing rental from invoice.

Braderick Q. 
Rating:
2.0

Left multiple messages to resolve a problem and no call back very disappointing

Bill A. 
Rating:
5.0

Nothing Do how you treated me Friendly, professional, caring, expertise, kind

Ramon R. 
Rating:
5.0

Although this was not the location I had initially scheduled they were pleasant with my return

Roy H. 
Rating:
5.0

Great service. Friendly and courteous. Thank you for your professionalism.

Carol D. 
Rating:
5.0

Very courteous, polite and helpful.

alice C. 
Rating:
5.0

Customer did not leave a comment.

Matthew L. 
Rating:
1.0

My U Box was 9 days late, and it was very hard to get support in both the realm of tracking and procedures. will not recommend in the future.

philip R. 
Rating:
2.0

Customer did not leave a comment.

MICHELLE D B. 
Rating:
5.0

Uhaul trailer was clean but Jesus cleared everything out while I waited. We were doing same day drop off instead of a two day rental. There was nothing anyone could do about the two day rental and price even though I didn't need the trailer but a few hours that day.

Jeni D. 
Rating:
4.0

Customer did not leave a comment.

Ruth S. 
Rating:
4.0

Overall I had a good experience and everyone I worked with was pleasant and helpful, but I had so much confusion when I tried to change my shipping destination and no one seemed to be on the same page which just made everything more confusing. There should be a way to change the destination online and have that change be reflected on all the paperwork associated with the shipment!

Davia K. 
Rating:
1.0

The place was infested with rats I had to throw away the contents of my whole unit because they were covered in rat feces and urine. I will never give this company my money again

SHEHAB A.  |  Overall Experience 
Rating:
1.0

Poor customer support. Facility had no key drop off. Extremely unprofessional. I’ll never be using this service again

SHEHAB A.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Tamiko S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER B.  |  Overall Experience 
Rating:
1.0

I was there for hours trying to get the right storage number that was available, long line, staff was not knowledgeable or trained right, they gave me a card key that till this day doesn’t work right so the alarm sounds every time I access the storage because I don’t have the time or patience to stand in line another hour for them to try and fix it again.

JOSEPH R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Edward J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Oluwasegun S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

george p.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

RINA A.  |  Overall Experience 
Rating:
5.0

I believe it was the manager, but she was extremely professional and solved all my problems immediately!

CLIFFORD L.  |  Overall Experience 
Rating:
4.0

Card reader was not visible. It is not conveniently located. Large trailer was in front of it. I had to have manager show me where it was.

Eleanor M.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

RINA A.  |  First Impressions 
Rating:
4.0

Each time we’ve been serviced by Howard, we’ve not been disappointed. He’s knowledgeable, friendly and helpful.

Milissa S.  |  First Impressions 
Rating:
2.0

I reserved a 10x15 unit 3 weeks ago, and when I came to the Uhaul store day of move in, my reservation was not found. I lost out on the size storage I needed due to mismanagement of reservation.

Chester W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

george p.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Milissa S.  |  First Impressions 
Rating:
5.0

you have the best employees from Jose, Shane and all the rest they are the reason i keep on coming back give them my thanks

Rodolfo V.  |  Overall Experience 
Rating:
5.0

Hi

Martin V.  |  Overall Experience 
Rating:
5.0

Great staff, extremely friendly and helpful, huge clean storage area!

Kristin H.  |  Overall Experience 
Rating:
5.0

Very positive experience. U-Box is the way to go!

Thomas R.  |  Overall Experience 
Rating:
5.0

The staff was excellent. Jose and Daniel on the phone and Kayla the driver that dropped our uBox was amazing. She navigated the uBox and lift up & down our very steep driveway carefully professionally

don h.  |  Overall Experience 
Rating:
5.0

People are so nice

Gerado G.  |  Overall Experience 
Rating:
5.0

Everything went smoothly shipping my property across country in a ubox.

Zachary W.  |  Overall Experience 
Rating:
1.0

Pods were delivered to home, but no one in office was clear about the price $60-$90 ?beat up and most of them missing the included moving pads. Decided not to use them and they charged us trucking fee

Liz J.  |  Overall Experience 
No reviews have been submitted for this location.

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