Customer Reviews for U-Haul Moving & Storage of Naugatuck

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Naugatuck

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John G. on

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carolyn L. on

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Vincent C. on

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Never opened the blankets should give customers refunds for unused equipment

Rildo C. on

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Michael B. on

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Michael B. on

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Sean D. on

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None, this was the quickest experience ever! Well done

Joshua B. on

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Brian L. on

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John M. on

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Brought truck back late hit for another day understandable but owner said they were open till 7 pm when they closed at 5 pm also hit with a 20.00 dollar rip off fee because I left truck with no check in I have been a truck driver for 30 years and know when there is bad customer service and that is what I experenced

David C. on

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You can tell people why your going to Over Charge them $20 . No one told us until 4 days later when I called to find out why we were charged the EXTRA $20. The girl on the phone said “oh well there’s a note by the drop box . But I guy that gave us the truck didn’t say anything to us about checking the truck back in (online) when we dropped it off why because they can Get Your hard earned money. There’s always someone trying to Rip People Off.

Hector H. on

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Miguel A. R. on

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carl C. on

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The only problem I had was I wasn’t told there was a after hour fee that could of been expanded little more But everything was great

harry R. on

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Send correct links so customers can receive their receipts by email . Not like the one you guys sent that I can't open to view .

Sean M. on

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John R. on

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You must have the incorrect information because I never rented from you on that day or from that site.

Thomas H. on

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Can”t think of anything everything was great

Lewis E. on

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Was good service by competent person.

Gene N. on

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James M. on

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Customer service was outstanding. The new F150 was very nice to tow with.

Rosaline M. on

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The after hours drop off didn't work for me because my phone couldn't find my location so I was charged an extra $28. This feature should be changed since

William V. on

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Joshua S. on

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Daniel M. on

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Hand truck was not provided as per reservation. (The price of rental was appropriately adjusted). Otherwise, pickup and drop off was very easy. Thank you.

Keith W. on

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I don't agree with being required to buy their lock..

William F. on

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Paul S. on

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Hasan F. on

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Terry H. on

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The driver who drop of container said the $265 was a scam no movers came too house that I paid just the driver he said be there in morning didn’t get there till mid afternoon call service was excellent drop off person was excellent not sure what I paid $265 for loaded myself

RONALD P. on

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Joel Z. on

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Stephen S. on

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Customer service was excellent. The truck was easy to drive

Jeffrey H. on

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Other than the continually slow computer systems in the office, the facility and staff were awesome and helped my wife and I tremendously during our recent move.

Apratim B. on

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Great facility, helpful staff.

MaryAnn N. on

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Smooth transaction, organized facility and Friendly service!

John E. on

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The staff at the Naugatuck facility (the two females) couldn't be nicer to deal with. Very helpful and pleasant. They also got me set up with a storage unit, explained the facility and policies.

Esaul C. on

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Very satisfied with the unit and location.

Christina B. on

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Excellent service. Everything was explained to me perfectly. I was walked through everything step by step. And showed how the storage worked. Thank you :)

TATIANA T. on

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The management and staff were exceptional and very nice. The store and the storage area was well kept (Very clean). I would recommend this uhual location.

JONATHAN P. on

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All employees (I spoke with John mostly) were very helpful. The hours of operation (no access after 7pm), pricing, and being locked out of the unit after being a few days late were not very helpful.

joseph f. on

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I have been to other U Haul locations before and they are well kept and the personal are friendly, but this place, in my opinion is the Best of the Best.They go out of their way to help you.

Esaul C. on

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Great service

Kendra O. on

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Employees were friendly and helpful. Completed my rental transaction quickly. Accommodated me when I needed to change size of rental unit last minute.

Crystal P. on

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The facility was very convenient, everyone was helpful . It was easy to pay over the phone and I would definitely recommend this facility to a friend!

ronald b. on

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