Customer Reviews for U-Haul Moving & Storage of Newark

3,412 reviews

1801 N 21st St   Newark, OH 43055
(S Of St Rt 13)

(740) 366-7321

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(740) 366-7321

1801 N 21st St
Newark, OH 43055
(S Of St Rt 13)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Greg W. 
Rating:
5.0

Customer did not leave a comment.

CHRISTINE G. 
Rating:
5.0

I appreciate the staff's help in getting me the best rate for the rental I needed.

Craig P. 
Rating:
5.0

Have rented there multiple times. Top notch operation.

Mark K. 
Rating:
5.0

We needed to let you know that the backup light on the passenger side is not working and also the truck seemed to have a knot or flat spot on a tire making it jump and ride rough. It also has noise in the front end when turning.

matthew B. 
Rating:
4.0

Great location however this area on pickup and time was not I was promised so I had go 30 minutes out my way for pickup.

Joyce H. 
Rating:
5.0

Customer did not leave a comment.

David K. 
Rating:
5.0

Customer did not leave a comment.

Brianna L. 
Rating:
4.0

Be careful items can be exposed to high heat

Kenneth N. 
Rating:
5.0

Very nice people very nice new van

Sonya A. 
Rating:
5.0

We rented a pickup for a weekend and it was fantastic from an easy pickup to an easy drop-off.

Julie G. 
Rating:
5.0

Customer did not leave a comment.

Kenneth L. 
Rating:
5.0

Customer did not leave a comment.

Brad G. 
Rating:
5.0

The only issue I had was with the Android App. I could not get the pictures to load on return. Please look into this and fix. Thanks!

Keith S. 
Rating:
5.0

Easy drop off. Great service.

william D. 
Rating:
4.0

Customer did not leave a comment.

Ashley S. 
Rating:
5.0

Rob Robinson's U-Haul is the best around. He and his crew are professional, friendly, and courteous. I have not gone to any other U-Haul in years nor will I as long as Rob and his crew are there.

margaret M. 
Rating:
5.0

Rep was super nice very knowledgeable and took very good care of us. Highly recommend this location.

Vickie H. 
Rating:
1.0

Change how your trailers are labeled. A 5x8 trailer according to your website measures 4'4” inside. This cost me $20 and a trip to Mount Vernon and back.

Todd K. 
Rating:
5.0

quick service, friendly staff

Timber W. 
Rating:
4.0

Customer did not leave a comment.

David T. 
Rating:
5.0

Customer did not leave a comment.

Gregory H. 
Rating:
5.0

Very friendly and professional. Made the experience very easy. Both lady's were on their a game. Will recommend location to others.

Jerry M. 
Rating:
5.0

Very fast and professional

Dwayne H. 
Rating:
4.0

Kevin was very helpful and a pleasure to work with.

James P. 
Rating:
5.0

Customer did not leave a comment.

Jennifer P. 
Rating:
5.0

Amazing location! Great people all around, will definitely rent again when needed! Thank you!

William D. 
Rating:
5.0

Customer did not leave a comment.

Patrick M. 
Rating:
5.0

Cargo lights didn't work

Robert H. 
Rating:
5.0

Great service Great employees

Connie R. 
Rating:
3.0

“Computers” were slow and the wait was exceptionally long to check in. Not a pleasant experience.

jeffrey M. 
Rating:
5.0

Customer did not leave a comment.

Jill A. 
Rating:
5.0

Customer did not leave a comment.

DENNIS D. 
Rating:
5.0

I had the drop off location changed 2 times, trying to make me drop off the truck 20 miles out of the way when there were multiple locations in my area that I could drop off at. Finally was able to drop off at a local location with the help of the staff at the pick up location. This is the first negative, inconvenient experience

ERIN T. 
Rating:
5.0

Customer did not leave a comment.

Annette G. 
Rating:
5.0

Trailer was in good shape, location very convenient and the parking lot is large. Facilities were clean and staff was extremely nice/helpful. Great place to do business with!

timothy S. 
Rating:
5.0

Customer did not leave a comment.

ronald B. 
Rating:
3.0

I was billed for 3 days and should have only been billed for one I was going to drop the equipment at 7 but the website said they open at 9 am and I had to be elsewhere at that time I called multiple times and there was no answer I was out through to customer service I could not reach the local branch this has all been documented through customer service other than that the location was clean polite and professional I'm supposed to get a refund but I still have the money out currently idk I guess we will see

Bryon D. 
Rating:
5.0

Keep doing what you're doing.

Linda M. 
Rating:
4.0

Clean the vehicles

Thomas S. 
Rating:
5.0

Customer did not leave a comment.

Greg G. 
Rating:
5.0

Customer did not leave a comment.

Joe A. 
Rating:
5.0

Customer did not leave a comment.

JIM R. 
Rating:
5.0

Customer did not leave a comment.

Marge P. 
Rating:
5.0

Customer did not leave a comment.

Pamela S. 
Rating:
5.0

Nothing was ran very efficient

Scott M. 
Rating:
5.0

Everything was great Always use this location for my truck and trailer needs

Craig B. 
Rating:
4.0

Dolley didn't have a locking screw and banged up a couple things but I'm not upset, someone was told about it.

Josh C. 
Rating:
4.0

Customer did not leave a comment.

Terry G. 
Rating:
5.0

I have moved in many states, and recently relocated to the Newark area. This is the BEST location I have ever used with U-Haul. Rob and his team do an amazing job. As a result, I use them and refer them often. Thanks Jeff

Jefferey H. 
Rating:
4.0

Customer did not leave a comment.

Lawrence H. 
Rating:
5.0

Need better interior pictures. Seat had cigarette hole in it and the side door trim inside had hole in it

Michael B. 
Rating:
5.0

Friendly & courteous staff.

William S. 
Rating:
4.0

Customer did not leave a comment.

mike I. 
Rating:
5.0

Customer did not leave a comment.

Jerry O. 
Rating:
5.0

Customer did not leave a comment.

David H. 
Rating:
2.0

The trucks need work & are very uncomfortable & unsafe to drive.

Carlie H. 
Rating:
5.0

Very friendly and helpful

Harry M. 
Rating:
5.0

Everything went very well and they have a great staff.

Jon C. 
Rating:
5.0

Especially friendly and helpful staff!

kyle J. 
Rating:
5.0

It was so nice that Karen was there to help out as Kevin was busy, and then the regular employee was sitting there and only worried about why the paperwork was printing the way it distracting the employee from helping the client get on their way. Maybe if they were thinking of good customer service they would realize that question could wait until after the clients were taken care of, as it didn't impact the clients transaction, but did impact their time. They never seem productive and in the years that they have been there, I never saw them load a trailer, or unload a trailer off a clients vehicle. They never have on mine, which is okay but a burden put on the other workers to pick up their slack.

Michael H. 
Rating:
5.0

Customer did not leave a comment.

DEBORAH H. 
Rating:
5.0

Nothing, excellent customer service from both women, answered every single question that was asked of them.

Melinda C. 
Rating:
3.0

Customer did not leave a comment.

Eric J. 
Rating:
5.0

Very helpful

Tim E. 
Rating:
5.0

Customer did not leave a comment.

Robert D. 
Rating:
5.0

Customer did not leave a comment.

Larry S. 
Rating:
5.0

Customer did not leave a comment.

John F. 
Rating:
5.0

Customer did not leave a comment.

William S. 
Rating:
5.0

Customer did not leave a comment.

sherry M. 
Rating:
5.0

Customer did not leave a comment.

tammy H. 
Rating:
5.0

TY to my uhaul location

James R. 
Rating:
5.0

Was perfect. Employees are fantastic

Robert N. 
Rating:
5.0

Everything was great

John E. 
Rating:
4.0

I am very disappointed that I had to AGAIN purchase a new hitch and arm. I bright mine with me from Cleveland and it wasn't the right size. There was nothing prior to purchasing indicating something specific was needed. This is the second time you have made me purchase items to be able to rent, especially when I already have them.

PAMELA S. 
Rating:
5.0

The return app doesn't work with Apple's Safari. I tried to get the location part of the process to work for 40 minutes. I finally downloaded Google Chrome and it finally worked. This glitch needs to be fixed.

BRIAN S. 
Rating:
5.0

Customer did not leave a comment.

DOUG F. 
Rating:
5.0

The employee that helped me, I believe his name was James, was excellent. Couldn't wish for a better experience.

Justin D. 
Rating:
4.0

Customer did not leave a comment.

AMANDA W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jacob C. 
Rating:
5.0

Customer did not leave a comment.

Mike S. 
Rating:
5.0

Very nice 👍

Mike B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Donna M. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

Jane S. 
Rating:
5.0

Customer did not leave a comment.

Stephen P. 
Rating:
1.0

Transparency in pricing, went from $29.99+mileage to $59.99+mileage for a 15” box truck. The clerk couldn't give me an explanation as to why the ads didn't reflect the price outside of saying “it's in the fine print” as if it's funny the price for services doubled. The 24/7 return web link was not well put together and difficult to use. The truck was old, beat up, smelled like smoke.

Robert H. 
Rating:
5.0

Customer did not leave a comment.

samantha B. 
Rating:
5.0

Excellent

Andrew G. 
Rating:
5.0

Great customer service!

tina S. 
Rating:
5.0

Truck was dirty. Very hard to steer often had excessive play in steering without warning. Radio did not work. Ramp very hard to pull out.

Jeff F. 
Rating:
5.0

Customer did not leave a comment.

Dylan M. 
Rating:
5.0

Customer did not leave a comment.

JEFFERY C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joshua B. 
Rating:
3.0

Forgot my dolly

Terrell D. 
Rating:
5.0

Customer did not leave a comment.

Mark Q. 
Rating:
5.0

helpful and friendly. Couldn't have asked for more. Have used this store many times and always top shelf!

Bob P. 
Rating:
5.0

Customer did not leave a comment.

WAYNE H. 
Rating:
5.0

Customer did not leave a comment.

Drake W. 
Rating:
5.0

These guys were great. Very accommodating.

JENNIFER R. 
Rating:
5.0

This location was fine, but it was lnt where I made my reservation, I made a reservation a a location about 15 min from my house, when I came to pickup the trailer they told me they have the reservation but they moved the trailer to this location which is over an hr away,I was forced to drive here bc they moved the trailer I had reserved for some stupid reason, I will never use the uhual at 1100 alum creek again complete shit service and disregard for any reservations made to keep equipment there for said reservations. They need to hire people who understand the meaning of reservations

Andrey S. 
Rating:
3.0

It was unfortunate that my seat couldn't be lifted up so I had to drive with a cushion underneath me On top of it the steering wheel randomly locked on me and I spent over an hour waiting on customer service to help me unlock the wheel for no reason it locked on me

Alexa L. 
Rating:
5.0

I already referred someone she should be there today to rent a storage and a van. 3/12/22. Love the late hours for people who work during the day.

Woodrow E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Zach W. 
Rating:
5.0

Jessica and James were very friendly. I had booked a second floor unit and Jess was nice enough to correct it and get me exactly what I needed on ground floor.. I also did not know that they have sheds in the office so you can make sure you have the right size for you needs.

CHERYL C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Crystal H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Guy P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Crystal G.  |  Overall Experience 
Rating:
3.0

Had a small indoor climate control unit with them for 3 years starting at $75 a month, kept getting notifications about bill increase to help clean and manage the indoor units better, at the end I was paying $105 a month for a tiny unit that constantly had addicts living inside the “secure” building they kept up charging me for to help keep it “secure” but you feel uncomfortable going in there alone for anything because there can be 2-5 addicts living in the bathrooms and halls.

Hayley H.  |  Overall Experience 
Rating:
4.0

I just started renting the space, so therefore I really can’t give a option otherwise (at this time).

Marilyn P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH B.  |  Online Move In 
Rating:
5.0

There are not enough words to say how wonderful the entire staff was during our year and a half of renting 6 storage units, trailers and trucks. Not matter how busy, our needs, 5 minutes before closing, the staff from the owner Ron to EVERY single staff member was awesome. If you have storage unit needs, moving supplies, trailers and trucks, this is the only place to visit. I would like to name every employee but if I would forget one that would be unfair. Thank you everyone for making our moving and storage experience wonderful. In the future if and when I need anything, this will be my one stop! Thanks Team, Todd.👍

W Todd H.  |  Overall Experience 
Rating:
4.0

Very good service and professional staff.

Rebecca R.  |  Overall Experience 
Rating:
5.0

They were awesome the staff helped me out and was very informative.

SOPHIA MARIA N.  |  Overall Experience 
Rating:
5.0

Thank you. Friendly staff and very helpful. Jim Cooper

jim c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ashley S.  |  First Impressions 
Rating:
5.0

Everyone I spoke to or dealt with was very helpful and friendly.

Cathy N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHARLIE C.  |  Overall Experience 
Rating:
5.0

The climate controlled units are the way to go in renting a unit. Very clean, safe and protects your items with the climate controlled environment. Most definitely recommend them.

Cathy M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nicholas C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Bruce B.  |  First Impressions 
Rating:
4.0

Becca was very helpful. Just a suggestion. More flat carts would be nice. Very clean and I like there are bathroom facilities on site.

gina d.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

lanci g.  |  Overall Experience 
Rating:
4.0

Zack, and Rob were awesome they helped me out. Thanks guys.

SOPHIA MARIA N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JONATHAN B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pamela S.  |  Overall Experience 
Rating:
5.0

Your employee Zachariah Poling was so courteous and helpful. He went above and beyond and was a model employee. Great experience. You’re going to want to keep him!

Sue R.  |  First Impressions 
Rating:
5.0

Zachariah was a real pleasure to work with and made our experience enjoyable. We had a lot of things to change and he happily helped out and made all the changes we asked for. I would recommend this location to anyone that needs either a storage unit or to rent a uHaul

Bonnie W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dustin G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

mark d.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Crystal H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jared L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michelle B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BRIAN C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

WIlliam D.  |  First Impressions 
Rating:
5.0

The staff was friendly, courteous, helpful and knowledgeable. The climate controlled storage unit is clean, well maintained. Perfect for items you need in a climate controlled situation.

Cathy M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Daniel Z.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Renae B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joshua N.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

jason t.  |  Overall Experience 
Rating:
5.0

Clean, well lit facility, although they got rid of the security gates and fence for some reason. They could have ramps for taking the carts to vehicles for loading and unloading as the drop off out the door can be quite the pain. While secure, the actual door to the individual storage area seemed quite weak and flimsy and mine was actually very easy to knock off track. The alarm system going off if not signed in is a nice touch but pointless if nobody ever shows up and it shuts off after 30 seconds. Overall I would use the facility again if need be, but the price is high for the size, at $115 for a 10x10x10 I believe. I have a unit elsewhere that is security gate code accessed, and 10x30 with 20ft slanted ceiling and its only $135 monthly.

Jeff S.  |  Overall Experience 
Rating:
4.0

Very friendly staff and quick and straight forward reservation and move in process.

Troy R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cathy M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MICHELLE C.  |  First Impressions 
Rating:
5.0

Nice people. No problems whatsoever. Will use them again if I need a storage unit or any of your services you offer.

CURTIS B.  |  Overall Experience 
Rating:
1.0

When wanting to make a payment, we would be on hold for more than 25minutes. It was an inconvenience to drive across town to make a payment. -auto pay didn't come out when it was supposed to. -A LOT OF OUR STUFF WAS RUINED FROM MICE & WATER DAMAGE!! STUFF GIVEN TO US FROM A GREAT GRANDMOTHER WHOS PASSED AWAY! Would never recommend!

Luis And Zoey R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Margaret M.  |  Overall Experience 
Rating:
3.0

I received a smaller unit than I reserved. This should have been mentioned during the contracting process.

MELINDA M.  |  First Impressions 
Rating:
5.0

We were supposed to be given 24 hour access but when we went to put stuff back. We were denied access. But everything was great other than that

Rob P.  |  First Impressions 
Rating:
5.0

Becca was very helpful.

Dawn W.  |  Online Move In 
Rating:
1.0

Customer did not leave a comment.

Douglas L.  |  First Impressions 
Rating:
3.0

Overall, the facility was good. However, our specific unit had not been cleaned out. Items from a previous renter were still inside. Also, there was blood next to the latch and drops of blood trailing from our unit outside to the parking lot. I understand it would be hard to clean blood off the cement floor, but it would have been nice for the blood to have been cleaned off the latch and door. We did get blood on our fingers from that, which was disturbing. We called to report the problem.

allyson g.  |  First Impressions 
Rating:
2.0

Rob and his staff were great to get along with. They were friendly, helpful, and professional. I was very disappointed with our bank card not being able to be used (Chase Bank). We could not do automated billing, because of this. We checked with our bank, and had no issues with it anywhere else. We had to make cash payments twice a month which was awful. The cost of storage was outrageous. The location and accessibility were excellent. I would love to give 5 stars for the friendly staff at this location, but the inconvenience cost me a lot of time and money. Being that this is likely the most expensive storage facility in Newark, it is unacceptable to have those types of issues. I could not in good conscience recommend my friends and family to use Uhaul storage in Newark.

ZACH C.  |  Overall Experience 
Rating:
5.0

A great place to rent a storage unit!!

TONYA H.  |  Overall Experience 
Rating:
5.0

They have helped me out a lot and I thank you

zach c.  |  First Impressions 
Rating:
1.0

It took 4 times to get a code to even work. After repeatedly calling the store and being transferred to customer service I was finally able to get something done by going in the actual store myself. The alarm sounding from the 1st unit that was on the 2nd floor was embarrassing enough, but trying to fit. 26 footer down the isle of the 2nd unit was even worse! Between the bad codes to the tight fit to get to another unit, we racked up another 5 days in van rental fees.

CANDICE S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Linda B.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

spencer W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

nick s.  |  First Impressions 
Rating:
4.0

My only complaint is the move-out process approval took too long.

Andrew L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DOROTHY V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BRIAN C.  |  First Impressions 
Rating:
5.0

Thank for are time with uhaul well use this storage again in the future thank u for your time

krista p.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jasmine G.  |  Overall Experience 
Rating:
4.0

Cost is high

Desiree P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rhonda A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mary G.  |  First Impressions 
Rating:
5.0

Hard to find back building. Was confusing at first where to go.

Hannah W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JEFFREY G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DOROTHY V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Roberta M.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

SUSAN H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Clint W.  |  Overall Experience 
Rating:
5.0

We loved our storage unit and we were very sad to give it up, but there was no longer a need for it. We loved that it was inside and the two carts that were available were extremely helpful to have. I can't emphasize enough how much all of this helped our family with 3 moves in 3 months. Thank you!

Maria S.  |  Overall Experience 
Rating:
5.0

Thank you! We will use you again next summer!

genevieve D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jenna F.  |  First Impressions 
Rating:
5.0

Awesome place for storage. We have a climate controlled unit and are very happy with the security and cleanliness of the building.

Kenneth Y.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Aimee L.  |  Overall Experience 
Rating:
5.0

Due to Covid 19 —thank you to your extra consideration of students at denison university , Granville oh

William K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHAEL B.  |  Overall Experience 
Rating:
5.0

Everyone was friendly, knowledgeable and very thorough, which I really look for when selecting a company to conduct business with.

anne h.  |  First Impressions 
Rating:
5.0

The storage facilities were excellent! Well maintained, and as it was late July, the AC was aweseome!

MICHAEL B.  |  First Impressions 
Rating:
5.0

I appreciated a facility that had climate control for my photos and pictures that needed this type of storage.

Jackie D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Vicky M.  |  Overall Experience 
Rating:
5.0

Facility was well run. Office personnel were knowledgable and interaction was friendly and efficient. Staff was willing and quick to help with problems I experienced.. I had household items stored for 8 months with no damage or loss.

Eric M.  |  Overall Experience 
Rating:
5.0

The only negative remark I have is that the key card never worked to open the gate. Codes they gave us never worked either so we had to make sure we went during business hours In case we needed help to get in. At the end, the code we got did work.

emily L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Aline B.  |  First Impressions 
Rating:
2.0

Prices are outrageous, especially when you have access hours! Never heard of such a thing when I pay over $100 a month and then you have to pay $10 more for 24 hour access

Christian H.  |  Overall Experience 
Rating:
5.0

Had some computer issues which took additional time and had to go get cash instead of using my credit card.

SUSAN H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

robert s.  |  Overall Experience 
Rating:
5.0

They were very friendly and very helpful. I am really glad we chose this location!

Aimee L.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Christian H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joel T.  |  First Impressions 
Rating:
1.0

I did not rent a storage unit. These emails and texts are being sent to the wrong person. I attempted to contact live support this morning and they were not very helpful either.

Jordan e.  |  First Impressions 
Rating:
4.0

Would have been nice if the employee had noted that the storage unit was 5 feet off the floor and required the rolling staircase to access.

Antone B.  |  Online Move In 
Rating:
5.0

Do to crisis in US and Denison U closing we were given one month free as a courtesy by the owner. Thank you! And the registration and explanation was excellent.

William K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KENYA D.  |  Overall Experience 
Rating:
5.0

I went into the store on 21st to rent a truck. I inquired about a storage unit and Becca was amazing at explaining everything to me and even gave me my first month of storage free! Such a blessing

Lisa B.  |  First Impressions 
Rating:
4.0

Left college items stored for 8 months because kids spent semester abroad. The unit had significant evidence of mice when we returned. Seems like a problem that unit is locked and staff cannot monitor

Susan B.  |  Overall Experience 
Rating:
5.0

🤠

brian b.  |  First Impressions 
Rating:
4.0

Nice manager!

Billy M.  |  First Impressions 
Rating:
5.0

It was a quick process.

Bonnie W.  |  First Impressions 
Rating:
5.0

Folks were helpful. Move went off according to plan with no major problems.

Eric M.  |  First Impressions 
Rating:
5.0

Easy and convenient to use.

Beth H.  |  Overall Experience 
Rating:
3.0

No comment

Rodney R.  |  Overall Experience 
Rating:
5.0

Everyone was helpful from suggesting storage, to boxes, to checking in and out. Very professional and nice . Thank you!

Kim G.  |  First Impressions 
Rating:
5.0

Great personalized service from the manager. Hes very attentive and got me the best possible deal.

justin ramos j.  |  First Impressions 
Rating:
5.0

The customer service was awesome they went above and beyond

Melissa B.  |  First Impressions 
Rating:
5.0

The entire staff was very professional and sympathetic regarding my nice. I really appreciate everything they did. Kevin Lee's was the ultimate professional.

Kathryn A.  |  First Impressions 
Rating:
5.0

Rob Robinson and the entire staff were professional and excellent to work with helping me find a suitable storage space. Thanks to Rob and the entire staff that helped me while I was there. 6/27/19

ROGER C.  |  First Impressions 
Rating:
5.0

If you are looking for a short or long term storage solution...this is the place to go! Excellent facility and staff.

Jeanne O.  |  Overall Experience 
Rating:
5.0

This is my second summer using Uhaul in Newark to store my college student’s belongings. Manager goes above and beyond to make sure our storage needs are met.

Nicole E.  |  First Impressions 
Rating:
4.0

First unit difficult to open. Immediately changed to second unit without incident.

paul B.  |  Overall Experience 
Rating:
5.0

The storage unit was very nice and secure and the office staff was always helpful and kind. I would highly recommend this place.

Mary C.  |  Overall Experience 
Rating:
4.0

I like the security system however It is not easy to unload large items for multiple loads in and out. It is a very nice facility, and the staff was very helpful

Travis L.  |  First Impressions 
Rating:
1.0

Enployees were fantastic but the price for a 10x10 is outrageous and obnoxious. Cant believe you get away with 125 per month for a storage unit that size i found one for the same size for only $50.

omar e.  |  Overall Experience 
Rating:
5.0

The person who check me in was great . Got me in and out in no time.

Bob W.  |  First Impressions 
Rating:
5.0

Stephanie and her crew were great.

WILLIAM B.  |  Overall Experience 
Rating:
4.0

If Uhaul was as good as the locations my experience would have been a lot better. Customer service Uhaul sad. $166 for a $20 Uhaul is sad. Not worth it

Ruth p.  |  First Impressions 
Rating:
4.0

I used the facility for 3 yrs and had 2 units. Staff was very professional and courteous at all times, specifically Stephanie. Easy access and exit and plenty of moving supplies. Would recommend.

DIANA D.  |  Overall Experience 
Rating:
5.0

The perfect place for storage after a year everything was just as we stored it. Staff was great, was clean and very well maintained. I will recommend to anyone looking to store items. Thank You

Darrell J.  |  Overall Experience 
Rating:
5.0

Everyone was very friendly and everything was in a good timly manner

Ranaie S.  |  Overall Experience 
Rating:
5.0

The young lady I dealt with I believe is the owner/manager, she was very knowledgeable. Thank you.

Jackie D.  |  First Impressions 
Rating:
4.0

Good Job

Ray B.  |  Overall Experience 
Rating:
3.0

The staff was helpful when I got the unit but my card would not work when I went to the unit and I waited for 20 minutes for someone to take the green lock off and left as they never came.

ELIZABETH R.  |  First Impressions 
Rating:
1.0

Called and called about getting access and never could get a call back. Then tried to get 24 hour access and no one could help me. Took 4 calls and never got a call back about canceling it.

WESLEY KYE H.  |  Overall Experience 
Rating:
5.0

Stephanie was very helpful, throughly impressed with my experience, would definitely refer friends and family.

John C.  |  Overall Experience 
Rating:
4.0

no comment

TERESA A.  |  Overall Experience 
Rating:
2.0

no return call from management i called twice and got no return phone call on my question and when the time some one did answer it was time to pay again and they where rude with their reply

Karl W.  |  Overall Experience 
Rating:
4.0

Lots of nails in parking lot. Would have been nice to have longer hours for access to units on weekdays. Hard to get from work to the unit and out of there by 7pm. Should be till 9.

Jenny S.  |  Overall Experience 
Rating:
1.0

Buyer beware of U-Boxes! The communication regarding U-Boxes from the staff was inconsistent with one another and with what the website stated. It made the process much more stressful than necessary.

Kelly c.  |  Overall Experience 
Rating:
5.0

Thank you!

Tammy r.  |  Overall Experience 
Rating:
4.0

I never had any problems. Please with the location, staff, and storage area.

STEVEN P.  |  Overall Experience 
Rating:
5.0

I always have had excellent service

MARIE H.  |  Reservation 
Rating:
5.0

Staff and facility were top notch!

FRED W.  |  Overall Experience 
Rating:
4.0

Good

Nicole E.  |  Overall Experience 
Rating:
5.0

We were impressed with this clean and well-maintained facility. The staff was helpful throughout. Used it for summer storage for college dorm items. Will use it next summer and recommend to others!

Susan B.  |  Overall Experience 
Rating:
5.0

No comment don't need one.

dianna b.  |  Overall Experience 
Rating:
5.0

The customer service is great there!

Donald L.  |  Overall Experience 
Rating:
5.0

Everyone was very nice and eager to help when needed!

natasha c.  |  Overall Experience 
Rating:
5.0

UHaul provided the service I was looking for during the time I was in Ohio

gwenna c.  |  Overall Experience 
Rating:
4.0

Above average

Adam S.  |  Overall Experience 
Rating:
5.0

The staff went above and beyond to fix a mistake that was made when reserving a uhaul. I was very impressed with the willingness to correct the issue and the customer service of the staff. Great job!

Jennifer S.  |  Overall Experience 
Rating:
1.0

Had nothing but problems with this facility, Took a month to get a refund from a late fee that was promised, Was locked out of my unit and wasn’t behind on a payment, no comp or apologie. Staff rude.

Robert B.  |  Overall Experience 
Rating:
5.0

I am very happy that I chose U-Uaul for my storage unit. Well lighted and felt my unit and myself were safe. It could of had entering and exit at both ends.

sarah p.  |  Overall Experience 
Rating:
5.0

Stephanie and the staff were always extremely helpful and courteous. It was a pleasure doing business with them. I am not as impressed with U-Haul Corporate, however--notify before changing locks.

LINDA P.  |  Overall Experience 
Rating:
5.0

There should be an easier way to get in and out of the storage facility using the key cards. Being forced to swipe the card upon entrance and exit makes it more difficult when moving items in and out.

James D.  |  Overall Experience 
No reviews have been submitted for this location.

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