Customer Reviews for U-Haul Moving & Storage of Newark

The staff was knowledgeable and very helpful with questions about propane regulations and transport. They even directed me to a competitor for a service they did not perform-tank recertification. The truck was almost new and performed flawlessly. The tank was full instead of at a more difficult to judge refill level. Overall a great experience and help with getting the job accomplished. Tie down spots in the pickup truck really helped properly secure my hazardous load. Thanks!

Becca and Brian were terrific in Newark, Ohio U Haul site. Both very professional, requested 6 X 12 trailer was on site, equipment was ready for issue and Brian even helped set up our car for tow We really appreciate having all lights work perfectly before leaving lot. Highly recommend and we will be back to this U Haul in future.

Moving is never fun but having an easy truck rental experience is priceless.

Great! Easy and the vehicle was perfect.

We have a storage unit at this location. We rented a truck to pick up 1 item that literally took less than 10 miles and truck was back within 40 minutes and had to pay full price. There needs to be an option for an hourly rate, especially for customers that already pay a monthly rental fee for a unit.

Excellent experience.

GMC box truck died 2 miles from rental location. They brought a Ford replacement box truck which was a great exchange. .99 cents a mile is too much for any rental regardless of where you go I feel. Staff was very friendly. Everything is a fee or upgrade, and sometimes places that charge for every little thing make you feel like you're hoping they don't overextend a smile for fear that may cost you also.

They had a well marked awning for drop off. Pulled the truck in and were greeted by real person on a Sunday drop off. He checked the truck right then and made sure I knew there were no additional charges pending, as we had filled the tank and stayed under our mileage. That was the easiest drop off I've ever had

Only phone calls that get thru are for new business, tough to get thru otherwise

All aspects of this experience were excellent from booking to return. They made it easy, efficient and cost effective. Thank you.

More clear advertising and explanation of insurance and mileage rates etc. like Friday and Sat mileage is $.20 more than Sun - Thursday. And that the one insurance ($10) doesn't cover keys locked in or towing or roadside assistance but that is only $5 which is like $85 to have truck unlocked.

The mobile pick-up and drop-off were wonderful. Very organized and thorough process. Thank you for that option!

Nothing

Do away with your online equipment check after you get your equipment. The last thing I want to do is mess around on my phone as soon as I get possession of a uhaul. This location always has done a great job for me.

NA

My only complaint is the move-out process approval took too long.

na

Do vehicle inspection with the customer.

Check in and check out was smooth; I've always received great service at this location. PPE was worn by employees.

Fast pick up and drop off. I loved the contactless check in.

On time and very friendly Thank you

It was a very pleasant experience

Kevin very friendly and polite. Very helpful and knowledgeable of equipment

The associate didn't tighten the hitch of my trailer--which I found out when I dropped it off. Luckily, I was totally fine, and the amount of weight I was pulling probably held it, but if your associates are going to be the ones putting the trailer ON the vehicle, they need to make VERY SURE it's secured. I didn't think I would have to check the work of a professional. Completely unsafe and unnecessary. On another note, none of the employees in the Newark Ohio location were wearing masks, nor did they encourage their customers to wear masks (two of which came in the store while I was there, wearing my mask). Given where we are in the pandemic, and the recommendations state-wide, I expect the safety of all your customers to be top of mind, which clearly it wasn't. I will never be returning to this location, and I will be recommending against it to my family in Granville/Utica and surrounding areas.

The drop off location was the best experience we have received from anyone the entire trip. They did everything they could physically do to help rectify the situation for us and gave some of the best customer service we received throughout the entire trip and then some.

Thank for are time with uhaul well use this storage again in the future thank u for your time

Nothing I can think of. You guys have this down to a science.

Cost is high

Nothing Zack was excellent

Clean, attentive, very professional

The app sent me to a vehicle that had been in an accident and was out of service. Not sure why. The on site staff was great -- told me how to request an alternate vehicle and everything was great from then on.

Nothing, prompt service. Very friendly and helpful.

None. All good.

The service people that were working did an amazing job I was in and out ready to go Thanks you

Professional

The whole process was quick and easy. Well done

Did a quote for pickup and trailer. Saod it would work. Got there had to pay more for a different tuck which got worse gas mileage.

The trailer had brake lights and turning signals but NO tail lights. I didn't realize till I was halfway to Florida when several cars were blinking their lights and honking the horn at me. Also one of the tires had written on it WORN OUT. It had 3 new tires and that one bad one. Also which I didn't notice till I was halfway to Florida. The customer service in both locations was wonderful. It was just the equipment that was not up to par.

Trailer interior railings were in need of repair. Pulled from interior wall in a couple places. Other than that, all worked great....

Mileage on vehicle did not match what was on the paperwork when vehicle was initially rented. However, it was corrected when vehicle was returned and appropriate adjustment was made to invoice.

quick and professional. was able to walk-in without a reservation on a Saturday to rent my van for the day.

Worked with both Kevin and Zach at pick up and drop off and they were friendly and knowledgeable. Both of them provided really outstanding customer service. That level of service is why I will return to their specific location, even just to buy propane for the grill.

Dropped truck off after hours so did not get chance tomeet staff

The only issue was that the side mirrors were dirty and basically not useable at night. I didn't realize this until I was on the highway and it got dark.

Nothing

Staff was extremely helpful. I had a problem with the electrical connection and it turned out to be an issue with the connection on my truck but the staff helped me get it resolved and saved my trip. I couldn't be more grateful.

Hard to find back building. Was confusing at first where to go.

The guy who assisted us (i think his name was Kevin) was very helpful and went the extra mile to make sure we were getting the best deal

None, the customer service was great and quick!

Everything was friendly and business was conducted with pride. All was very good experience

Returning the vehicle took almost 20 minutes. I waited as directed and no one came to the vehicle so I went inside. Customers without masks on not social distancing. Waited a long time till I was taken care of. Not the best customer service or safety. No employees with masks at all.

Motorcycle trailer is a little too heavy. It need to be made of aluminum

Pleasant, quick, and efficient service.

Very nice Great job

When I dropped off my vehicle they were very busy and seemed understaffed. When I was assisted the employee quickly processed my return.

Great experience

The store manager was very knowledgeable and polite upon our check-in, and he even gave us a lock for our storage unit free of charge! Upon return of the truck, my husband and I arrived at the store before opening, and the owner was there already working. He willingly checked us in before the store was open - very helpful!

We loved our storage unit and we were very sad to give it up, but there was no longer a need for it. We loved that it was inside and the two carts that were available were extremely helpful to have. I can't emphasize enough how much all of this helped our family with 3 moves in 3 months. Thank you!

Thank you! We will use you again next summer!

Awesome place for storage. We have a climate controlled unit and are very happy with the security and cleanliness of the building.

Due to Covid 19 —thank you to your extra consideration of students at denison university , Granville oh

Everyone was friendly, knowledgeable and very thorough, which I really look for when selecting a company to conduct business with.

The storage facilities were excellent! Well maintained, and as it was late July, the AC was aweseome!

I appreciated a facility that had climate control for my photos and pictures that needed this type of storage.

Facility was well run. Office personnel were knowledgable and interaction was friendly and efficient. Staff was willing and quick to help with problems I experienced.. I had household items stored for 8 months with no damage or loss.

The only negative remark I have is that the key card never worked to open the gate. Codes they gave us never worked either so we had to make sure we went during business hours In case we needed help to get in. At the end, the code we got did work.

Prices are outrageous, especially when you have access hours! Never heard of such a thing when I pay over $100 a month and then you have to pay $10 more for 24 hour access

Had some computer issues which took additional time and had to go get cash instead of using my credit card.

They were very friendly and very helpful. I am really glad we chose this location!

I did not rent a storage unit. These emails and texts are being sent to the wrong person. I attempted to contact live support this morning and they were not very helpful either.

Would have been nice if the employee had noted that the storage unit was 5 feet off the floor and required the rolling staircase to access.

Do to crisis in US and Denison U closing we were given one month free as a courtesy by the owner. Thank you! And the registration and explanation was excellent.

I went into the store on 21st to rent a truck. I inquired about a storage unit and Becca was amazing at explaining everything to me and even gave me my first month of storage free! Such a blessing

Left college items stored for 8 months because kids spent semester abroad. The unit had significant evidence of mice when we returned. Seems like a problem that unit is locked and staff cannot monitor

🤠

Nice manager!

It was a quick process.

Folks were helpful. Move went off according to plan with no major problems.

Easy and convenient to use.

No comment

Everyone was helpful from suggesting storage, to boxes, to checking in and out. Very professional and nice . Thank you!

Great personalized service from the manager. Hes very attentive and got me the best possible deal.

The customer service was awesome they went above and beyond

The entire staff was very professional and sympathetic regarding my nice. I really appreciate everything they did. Kevin Lee's was the ultimate professional.

Rob Robinson and the entire staff were professional and excellent to work with helping me find a suitable storage space. Thanks to Rob and the entire staff that helped me while I was there. 6/27/19

If you are looking for a short or long term storage solution...this is the place to go! Excellent facility and staff.

This is my second summer using Uhaul in Newark to store my college student’s belongings. Manager goes above and beyond to make sure our storage needs are met.

First unit difficult to open. Immediately changed to second unit without incident.

The storage unit was very nice and secure and the office staff was always helpful and kind. I would highly recommend this place.

I like the security system however It is not easy to unload large items for multiple loads in and out. It is a very nice facility, and the staff was very helpful

Enployees were fantastic but the price for a 10x10 is outrageous and obnoxious. Cant believe you get away with 125 per month for a storage unit that size i found one for the same size for only $50.

The person who check me in was great . Got me in and out in no time.

Stephanie and her crew were great.

If Uhaul was as good as the locations my experience would have been a lot better. Customer service Uhaul sad. $166 for a $20 Uhaul is sad. Not worth it

I used the facility for 3 yrs and had 2 units. Staff was very professional and courteous at all times, specifically Stephanie. Easy access and exit and plenty of moving supplies. Would recommend.

The perfect place for storage after a year everything was just as we stored it. Staff was great, was clean and very well maintained. I will recommend to anyone looking to store items. Thank You

Everyone was very friendly and everything was in a good timly manner

The young lady I dealt with I believe is the owner/manager, she was very knowledgeable. Thank you.

Good Job

The staff was helpful when I got the unit but my card would not work when I went to the unit and I waited for 20 minutes for someone to take the green lock off and left as they never came.

Called and called about getting access and never could get a call back. Then tried to get 24 hour access and no one could help me. Took 4 calls and never got a call back about canceling it.

Stephanie was very helpful, throughly impressed with my experience, would definitely refer friends and family.

no comment

no return call from management i called twice and got no return phone call on my question and when the time some one did answer it was time to pay again and they where rude with their reply

Lots of nails in parking lot. Would have been nice to have longer hours for access to units on weekdays. Hard to get from work to the unit and out of there by 7pm. Should be till 9.

Buyer beware of U-Boxes! The communication regarding U-Boxes from the staff was inconsistent with one another and with what the website stated. It made the process much more stressful than necessary.

Thank you!

I never had any problems. Please with the location, staff, and storage area.

I always have had excellent service

Staff and facility were top notch!

Good

We were impressed with this clean and well-maintained facility. The staff was helpful throughout. Used it for summer storage for college dorm items. Will use it next summer and recommend to others!

No comment don't need one.

The customer service is great there!

Everyone was very nice and eager to help when needed!

UHaul provided the service I was looking for during the time I was in Ohio

Above average

The staff went above and beyond to fix a mistake that was made when reserving a uhaul. I was very impressed with the willingness to correct the issue and the customer service of the staff. Great job!

Had nothing but problems with this facility, Took a month to get a refund from a late fee that was promised, Was locked out of my unit and wasn’t behind on a payment, no comp or apologie. Staff rude.

I am very happy that I chose U-Uaul for my storage unit. Well lighted and felt my unit and myself were safe. It could of had entering and exit at both ends.

Stephanie and the staff were always extremely helpful and courteous. It was a pleasure doing business with them. I am not as impressed with U-Haul Corporate, however--notify before changing locks.

There should be an easier way to get in and out of the storage facility using the key cards. Being forced to swipe the card upon entrance and exit makes it more difficult when moving items in and out.