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Greg W.Customer Reviews for U-Haul Moving & Storage of Newark
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I appreciate the staff's help in getting me the best rate for the rental I needed.
Craig P.Have rented there multiple times. Top notch operation.
Mark K.We needed to let you know that the backup light on the passenger side is not working and also the truck seemed to have a knot or flat spot on a tire making it jump and ride rough. It also has noise in the front end when turning.
matthew B.Great location however this area on pickup and time was not I was promised so I had go 30 minutes out my way for pickup.
Joyce H.Be careful items can be exposed to high heat
Kenneth N.Very nice people very nice new van
Sonya A.We rented a pickup for a weekend and it was fantastic from an easy pickup to an easy drop-off.
Julie G.The only issue I had was with the Android App. I could not get the pictures to load on return. Please look into this and fix. Thanks!
Keith S.Easy drop off. Great service.
william D.Rob Robinson's U-Haul is the best around. He and his crew are professional, friendly, and courteous. I have not gone to any other U-Haul in years nor will I as long as Rob and his crew are there.
margaret M.Rep was super nice very knowledgeable and took very good care of us. Highly recommend this location.
Vickie H.Change how your trailers are labeled. A 5x8 trailer according to your website measures 4'4†inside. This cost me $20 and a trip to Mount Vernon and back.
Todd K.quick service, friendly staff
Timber W.Very friendly and professional. Made the experience very easy. Both lady's were on their a game. Will recommend location to others.
Jerry M.Very fast and professional
Dwayne H.Kevin was very helpful and a pleasure to work with.
James P.Amazing location! Great people all around, will definitely rent again when needed! Thank you!
William D.Cargo lights didn't work
Robert H.Great service Great employees
Connie R.“Computers†were slow and the wait was exceptionally long to check in. Not a pleasant experience.
jeffrey M.I had the drop off location changed 2 times, trying to make me drop off the truck 20 miles out of the way when there were multiple locations in my area that I could drop off at. Finally was able to drop off at a local location with the help of the staff at the pick up location. This is the first negative, inconvenient experience
ERIN T.Trailer was in good shape, location very convenient and the parking lot is large. Facilities were clean and staff was extremely nice/helpful. Great place to do business with!
timothy S.I was billed for 3 days and should have only been billed for one I was going to drop the equipment at 7 but the website said they open at 9 am and I had to be elsewhere at that time I called multiple times and there was no answer I was out through to customer service I could not reach the local branch this has all been documented through customer service other than that the location was clean polite and professional I'm supposed to get a refund but I still have the money out currently idk I guess we will see
Bryon D.Keep doing what you're doing.
Linda M.Clean the vehicles
Thomas S.Nothing was ran very efficient
Scott M.Everything was great Always use this location for my truck and trailer needs
Craig B.Dolley didn't have a locking screw and banged up a couple things but I'm not upset, someone was told about it.
Josh C.I have moved in many states, and recently relocated to the Newark area. This is the BEST location I have ever used with U-Haul. Rob and his team do an amazing job. As a result, I use them and refer them often. Thanks Jeff
Jefferey H.Need better interior pictures. Seat had cigarette hole in it and the side door trim inside had hole in it
Michael B.Friendly & courteous staff.
William S.The trucks need work & are very uncomfortable & unsafe to drive.
Carlie H.Very friendly and helpful
Harry M.Everything went very well and they have a great staff.
Jon C.Especially friendly and helpful staff!
kyle J.It was so nice that Karen was there to help out as Kevin was busy, and then the regular employee was sitting there and only worried about why the paperwork was printing the way it distracting the employee from helping the client get on their way. Maybe if they were thinking of good customer service they would realize that question could wait until after the clients were taken care of, as it didn't impact the clients transaction, but did impact their time. They never seem productive and in the years that they have been there, I never saw them load a trailer, or unload a trailer off a clients vehicle. They never have on mine, which is okay but a burden put on the other workers to pick up their slack.
Michael H.Nothing, excellent customer service from both women, answered every single question that was asked of them.
Melinda C.Very helpful
Tim E.TY to my uhaul location
James R.Was perfect. Employees are fantastic
Robert N.Everything was great
John E.I am very disappointed that I had to AGAIN purchase a new hitch and arm. I bright mine with me from Cleveland and it wasn't the right size. There was nothing prior to purchasing indicating something specific was needed. This is the second time you have made me purchase items to be able to rent, especially when I already have them.
PAMELA S.The return app doesn't work with Apple's Safari. I tried to get the location part of the process to work for 40 minutes. I finally downloaded Google Chrome and it finally worked. This glitch needs to be fixed.
BRIAN S.The employee that helped me, I believe his name was James, was excellent. Couldn't wish for a better experience.
Justin D.Very nice 👍
Mike B. | Overall ExperienceTransparency in pricing, went from $29.99+mileage to $59.99+mileage for a 15†box truck. The clerk couldn't give me an explanation as to why the ads didn't reflect the price outside of saying “it's in the fine print†as if it's funny the price for services doubled. The 24/7 return web link was not well put together and difficult to use. The truck was old, beat up, smelled like smoke.
Robert H.Excellent
Andrew G.Great customer service!
tina S.Truck was dirty. Very hard to steer often had excessive play in steering without warning. Radio did not work. Ramp very hard to pull out.
Jeff F.Forgot my dolly
Terrell D.helpful and friendly. Couldn't have asked for more. Have used this store many times and always top shelf!
Bob P.These guys were great. Very accommodating.
JENNIFER R.This location was fine, but it was lnt where I made my reservation, I made a reservation a a location about 15 min from my house, when I came to pickup the trailer they told me they have the reservation but they moved the trailer to this location which is over an hr away,I was forced to drive here bc they moved the trailer I had reserved for some stupid reason, I will never use the uhual at 1100 alum creek again complete shit service and disregard for any reservations made to keep equipment there for said reservations. They need to hire people who understand the meaning of reservations
Andrey S.It was unfortunate that my seat couldn't be lifted up so I had to drive with a cushion underneath me On top of it the steering wheel randomly locked on me and I spent over an hour waiting on customer service to help me unlock the wheel for no reason it locked on me
Alexa L.I already referred someone she should be there today to rent a storage and a van. 3/12/22. Love the late hours for people who work during the day.
Woodrow E. | Overall ExperienceJessica and James were very friendly. I had booked a second floor unit and Jess was nice enough to correct it and get me exactly what I needed on ground floor.. I also did not know that they have sheds in the office so you can make sure you have the right size for you needs.
CHERYL C. | First ImpressionsHad a small indoor climate control unit with them for 3 years starting at $75 a month, kept getting notifications about bill increase to help clean and manage the indoor units better, at the end I was paying $105 a month for a tiny unit that constantly had addicts living inside the “secure” building they kept up charging me for to help keep it “secure” but you feel uncomfortable going in there alone for anything because there can be 2-5 addicts living in the bathrooms and halls.
Hayley H. | Overall ExperienceI just started renting the space, so therefore I really can’t give a option otherwise (at this time).
Marilyn P. | First ImpressionsThere are not enough words to say how wonderful the entire staff was during our year and a half of renting 6 storage units, trailers and trucks. Not matter how busy, our needs, 5 minutes before closing, the staff from the owner Ron to EVERY single staff member was awesome. If you have storage unit needs, moving supplies, trailers and trucks, this is the only place to visit. I would like to name every employee but if I would forget one that would be unfair. Thank you everyone for making our moving and storage experience wonderful. In the future if and when I need anything, this will be my one stop! Thanks Team, Todd.👍
W Todd H. | Overall ExperienceVery good service and professional staff.
Rebecca R. | Overall ExperienceThey were awesome the staff helped me out and was very informative.
SOPHIA MARIA N. | Overall ExperienceThank you. Friendly staff and very helpful. Jim Cooper
jim c. | Overall ExperienceEveryone I spoke to or dealt with was very helpful and friendly.
Cathy N. | Overall ExperienceThe climate controlled units are the way to go in renting a unit. Very clean, safe and protects your items with the climate controlled environment. Most definitely recommend them.
Cathy M. | Overall ExperienceBecca was very helpful. Just a suggestion. More flat carts would be nice. Very clean and I like there are bathroom facilities on site.
gina d. | First ImpressionsZack, and Rob were awesome they helped me out. Thanks guys.
SOPHIA MARIA N. | First ImpressionsYour employee Zachariah Poling was so courteous and helpful. He went above and beyond and was a model employee. Great experience. You’re going to want to keep him!
Sue R. | First ImpressionsZachariah was a real pleasure to work with and made our experience enjoyable. We had a lot of things to change and he happily helped out and made all the changes we asked for. I would recommend this location to anyone that needs either a storage unit or to rent a uHaul
Bonnie W. | Overall ExperienceThe staff was friendly, courteous, helpful and knowledgeable. The climate controlled storage unit is clean, well maintained. Perfect for items you need in a climate controlled situation.
Cathy M. | First ImpressionsClean, well lit facility, although they got rid of the security gates and fence for some reason. They could have ramps for taking the carts to vehicles for loading and unloading as the drop off out the door can be quite the pain. While secure, the actual door to the individual storage area seemed quite weak and flimsy and mine was actually very easy to knock off track. The alarm system going off if not signed in is a nice touch but pointless if nobody ever shows up and it shuts off after 30 seconds. Overall I would use the facility again if need be, but the price is high for the size, at $115 for a 10x10x10 I believe. I have a unit elsewhere that is security gate code accessed, and 10x30 with 20ft slanted ceiling and its only $135 monthly.
Jeff S. | Overall ExperienceVery friendly staff and quick and straight forward reservation and move in process.
Troy R. | First ImpressionsNice people. No problems whatsoever. Will use them again if I need a storage unit or any of your services you offer.
CURTIS B. | Overall ExperienceWhen wanting to make a payment, we would be on hold for more than 25minutes. It was an inconvenience to drive across town to make a payment. -auto pay didn't come out when it was supposed to. -A LOT OF OUR STUFF WAS RUINED FROM MICE & WATER DAMAGE!! STUFF GIVEN TO US FROM A GREAT GRANDMOTHER WHOS PASSED AWAY! Would never recommend!
Luis And Zoey R. | Overall ExperienceI received a smaller unit than I reserved. This should have been mentioned during the contracting process.
MELINDA M. | First ImpressionsWe were supposed to be given 24 hour access but when we went to put stuff back. We were denied access. But everything was great other than that
Rob P. | First ImpressionsBecca was very helpful.
Dawn W. | Online Move InOverall, the facility was good. However, our specific unit had not been cleaned out. Items from a previous renter were still inside. Also, there was blood next to the latch and drops of blood trailing from our unit outside to the parking lot. I understand it would be hard to clean blood off the cement floor, but it would have been nice for the blood to have been cleaned off the latch and door. We did get blood on our fingers from that, which was disturbing. We called to report the problem.
allyson g. | First ImpressionsRob and his staff were great to get along with. They were friendly, helpful, and professional. I was very disappointed with our bank card not being able to be used (Chase Bank). We could not do automated billing, because of this. We checked with our bank, and had no issues with it anywhere else. We had to make cash payments twice a month which was awful. The cost of storage was outrageous. The location and accessibility were excellent. I would love to give 5 stars for the friendly staff at this location, but the inconvenience cost me a lot of time and money. Being that this is likely the most expensive storage facility in Newark, it is unacceptable to have those types of issues. I could not in good conscience recommend my friends and family to use Uhaul storage in Newark.
ZACH C. | Overall ExperienceA great place to rent a storage unit!!
TONYA H. | Overall ExperienceThey have helped me out a lot and I thank you
zach c. | First ImpressionsIt took 4 times to get a code to even work. After repeatedly calling the store and being transferred to customer service I was finally able to get something done by going in the actual store myself. The alarm sounding from the 1st unit that was on the 2nd floor was embarrassing enough, but trying to fit. 26 footer down the isle of the 2nd unit was even worse! Between the bad codes to the tight fit to get to another unit, we racked up another 5 days in van rental fees.
CANDICE S. | First ImpressionsMy only complaint is the move-out process approval took too long.
Andrew L. | Overall ExperienceThank for are time with uhaul well use this storage again in the future thank u for your time
krista p. | Overall ExperienceCost is high
Desiree P. | Overall ExperienceHard to find back building. Was confusing at first where to go.
Hannah W. | Overall ExperienceWe loved our storage unit and we were very sad to give it up, but there was no longer a need for it. We loved that it was inside and the two carts that were available were extremely helpful to have. I can't emphasize enough how much all of this helped our family with 3 moves in 3 months. Thank you!
Maria S. | Overall ExperienceThank you! We will use you again next summer!
genevieve D. | Overall ExperienceAwesome place for storage. We have a climate controlled unit and are very happy with the security and cleanliness of the building.
Kenneth Y. | First ImpressionsDue to Covid 19 —thank you to your extra consideration of students at denison university , Granville oh
William K. | Overall ExperienceEveryone was friendly, knowledgeable and very thorough, which I really look for when selecting a company to conduct business with.
anne h. | First ImpressionsThe storage facilities were excellent! Well maintained, and as it was late July, the AC was aweseome!
MICHAEL B. | First ImpressionsI appreciated a facility that had climate control for my photos and pictures that needed this type of storage.
Jackie D. | Overall ExperienceFacility was well run. Office personnel were knowledgable and interaction was friendly and efficient. Staff was willing and quick to help with problems I experienced.. I had household items stored for 8 months with no damage or loss.
Eric M. | Overall ExperienceThe only negative remark I have is that the key card never worked to open the gate. Codes they gave us never worked either so we had to make sure we went during business hours In case we needed help to get in. At the end, the code we got did work.
emily L. | Overall ExperiencePrices are outrageous, especially when you have access hours! Never heard of such a thing when I pay over $100 a month and then you have to pay $10 more for 24 hour access
Christian H. | Overall ExperienceHad some computer issues which took additional time and had to go get cash instead of using my credit card.
SUSAN H. | First ImpressionsThey were very friendly and very helpful. I am really glad we chose this location!
Aimee L. | First ImpressionsI did not rent a storage unit. These emails and texts are being sent to the wrong person. I attempted to contact live support this morning and they were not very helpful either.
Jordan e. | First ImpressionsWould have been nice if the employee had noted that the storage unit was 5 feet off the floor and required the rolling staircase to access.
Antone B. | Online Move InDo to crisis in US and Denison U closing we were given one month free as a courtesy by the owner. Thank you! And the registration and explanation was excellent.
William K. | First ImpressionsI went into the store on 21st to rent a truck. I inquired about a storage unit and Becca was amazing at explaining everything to me and even gave me my first month of storage free! Such a blessing
Lisa B. | First ImpressionsLeft college items stored for 8 months because kids spent semester abroad. The unit had significant evidence of mice when we returned. Seems like a problem that unit is locked and staff cannot monitor
Susan B. | Overall Experience🤠
brian b. | First ImpressionsNice manager!
Billy M. | First ImpressionsIt was a quick process.
Bonnie W. | First ImpressionsFolks were helpful. Move went off according to plan with no major problems.
Eric M. | First ImpressionsEasy and convenient to use.
Beth H. | Overall ExperienceNo comment
Rodney R. | Overall ExperienceEveryone was helpful from suggesting storage, to boxes, to checking in and out. Very professional and nice . Thank you!
Kim G. | First ImpressionsGreat personalized service from the manager. Hes very attentive and got me the best possible deal.
justin ramos j. | First ImpressionsThe customer service was awesome they went above and beyond
Melissa B. | First ImpressionsThe entire staff was very professional and sympathetic regarding my nice. I really appreciate everything they did. Kevin Lee's was the ultimate professional.
Kathryn A. | First ImpressionsRob Robinson and the entire staff were professional and excellent to work with helping me find a suitable storage space. Thanks to Rob and the entire staff that helped me while I was there. 6/27/19
ROGER C. | First ImpressionsIf you are looking for a short or long term storage solution...this is the place to go! Excellent facility and staff.
Jeanne O. | Overall ExperienceThis is my second summer using Uhaul in Newark to store my college student’s belongings. Manager goes above and beyond to make sure our storage needs are met.
Nicole E. | First ImpressionsFirst unit difficult to open. Immediately changed to second unit without incident.
paul B. | Overall ExperienceThe storage unit was very nice and secure and the office staff was always helpful and kind. I would highly recommend this place.
Mary C. | Overall ExperienceI like the security system however It is not easy to unload large items for multiple loads in and out. It is a very nice facility, and the staff was very helpful
Travis L. | First ImpressionsEnployees were fantastic but the price for a 10x10 is outrageous and obnoxious. Cant believe you get away with 125 per month for a storage unit that size i found one for the same size for only $50.
omar e. | Overall ExperienceThe person who check me in was great . Got me in and out in no time.
Bob W. | First ImpressionsStephanie and her crew were great.
WILLIAM B. | Overall ExperienceIf Uhaul was as good as the locations my experience would have been a lot better. Customer service Uhaul sad. $166 for a $20 Uhaul is sad. Not worth it
Ruth p. | First ImpressionsI used the facility for 3 yrs and had 2 units. Staff was very professional and courteous at all times, specifically Stephanie. Easy access and exit and plenty of moving supplies. Would recommend.
DIANA D. | Overall ExperienceThe perfect place for storage after a year everything was just as we stored it. Staff was great, was clean and very well maintained. I will recommend to anyone looking to store items. Thank You
Darrell J. | Overall ExperienceEveryone was very friendly and everything was in a good timly manner
Ranaie S. | Overall ExperienceThe young lady I dealt with I believe is the owner/manager, she was very knowledgeable. Thank you.
Jackie D. | First ImpressionsGood Job
Ray B. | Overall ExperienceThe staff was helpful when I got the unit but my card would not work when I went to the unit and I waited for 20 minutes for someone to take the green lock off and left as they never came.
ELIZABETH R. | First ImpressionsCalled and called about getting access and never could get a call back. Then tried to get 24 hour access and no one could help me. Took 4 calls and never got a call back about canceling it.
WESLEY KYE H. | Overall ExperienceStephanie was very helpful, throughly impressed with my experience, would definitely refer friends and family.
John C. | Overall Experienceno comment
TERESA A. | Overall Experienceno return call from management i called twice and got no return phone call on my question and when the time some one did answer it was time to pay again and they where rude with their reply
Karl W. | Overall ExperienceLots of nails in parking lot. Would have been nice to have longer hours for access to units on weekdays. Hard to get from work to the unit and out of there by 7pm. Should be till 9.
Jenny S. | Overall ExperienceBuyer beware of U-Boxes! The communication regarding U-Boxes from the staff was inconsistent with one another and with what the website stated. It made the process much more stressful than necessary.
Kelly c. | Overall ExperienceThank you!
Tammy r. | Overall ExperienceI never had any problems. Please with the location, staff, and storage area.
STEVEN P. | Overall ExperienceI always have had excellent service
MARIE H. | ReservationStaff and facility were top notch!
FRED W. | Overall ExperienceGood
Nicole E. | Overall ExperienceWe were impressed with this clean and well-maintained facility. The staff was helpful throughout. Used it for summer storage for college dorm items. Will use it next summer and recommend to others!
Susan B. | Overall ExperienceNo comment don't need one.
dianna b. | Overall ExperienceThe customer service is great there!
Donald L. | Overall ExperienceEveryone was very nice and eager to help when needed!
natasha c. | Overall ExperienceUHaul provided the service I was looking for during the time I was in Ohio
gwenna c. | Overall ExperienceAbove average
Adam S. | Overall ExperienceThe staff went above and beyond to fix a mistake that was made when reserving a uhaul. I was very impressed with the willingness to correct the issue and the customer service of the staff. Great job!
Jennifer S. | Overall ExperienceHad nothing but problems with this facility, Took a month to get a refund from a late fee that was promised, Was locked out of my unit and wasn’t behind on a payment, no comp or apologie. Staff rude.
Robert B. | Overall ExperienceI am very happy that I chose U-Uaul for my storage unit. Well lighted and felt my unit and myself were safe. It could of had entering and exit at both ends.
sarah p. | Overall ExperienceStephanie and the staff were always extremely helpful and courteous. It was a pleasure doing business with them. I am not as impressed with U-Haul Corporate, however--notify before changing locks.
LINDA P. | Overall ExperienceThere should be an easier way to get in and out of the storage facility using the key cards. Being forced to swipe the card upon entrance and exit makes it more difficult when moving items in and out.
James D. | Overall Experience